Customer Reviews for U-Haul Moving & Storage of Olathe

7,939 comentarios

12540 S Rogers Rd   Olathe, KS 66062
(1 mile south of 119th and I-35)

(913) 780-4494

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(913) 780-4494

12540 S Rogers Rd
Olathe, KS 66062
(1 mile south of 119th and I-35)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I would highly recommend this location to anyone. The service is outstanding. I rent from this location frequently.

Shanee W. 
Rating:
5.0

Lot was pretty crowded with rental vehicles and not many places to park. Return was awesome, didn't even have to go into store, agent met me and disconnected trailer and I was on my way.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

I was very disappointed in the gas calculation after my return. Starting with only 1/4 tank of gas is hard to calculate properly. I had just filled with gas and was almost exactly at 1/4 tank. They calculated another line lower but was not that low and was charged $50 for being a hair under 1/4. If there is charges for not being EXACTLY the mark, we should always be starting with a full tank not 1/4 tank of gas.

Andrea V. 
Rating:
1.0

I was not aware when you rent a trailer three months out that this does not guarantee you will get a trailer. We where told that the size trailer we reserved three months ago was not available and you can drive 30 minutes away and get a trailer twice the size you wanted. And the comment was sorry that is all way can do!!!! we found a trailer all on our own 45 minutes away with no help. absolutely ridiculous

jason S. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
1.0

The truck usage before me was not logged, nor was the truck swept out. I was charged over $150 for a 14 mile/1 gallon of gas trip. I disputed the charge at the time of return and was told the manager would get back with me. To date, no one has followed up with me, AND my credit card has been charged in full, instead of the $50 I should have been charged.

STEPHANIE K. 
Rating:
5.0

Staff is great! Truck was in need of repair to the passenger side door which leaked when it rained. Transmission shifted VERY rough even when not in Tow mode.

Sharon T. 
Rating:
5.0

Love the staff

Phyllis L. 
Rating:
5.0

Always have great customer care from here

Barbara G. 
Rating:
5.0

Great customer service at this store! Helpful and accommodating!

Gretchen N. 
Rating:
4.0

Customer did not leave a comment.

Amber C. 
Rating:
5.0

Great help and service!

Tobias B. 
Rating:
5.0

Customer did not leave a comment.

Logan E. 
Rating:
5.0

Great inventory. Cheap boxes. Friendly staff. Clean.

Craig F. 
Rating:
5.0

Great customer service at this location.

Alan S. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Natalie F. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
4.0

Not looking at someone like they crazy just because they have a mask on

ALICE T. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Crystal F. 
Rating:
5.0

Customer did not leave a comment.

JEFF D. 
Rating:
5.0

Bailey and her team never disappoint and all exceed my expectations! Keep up the great work guys!

Christopher S. 
Rating:
5.0

Totally satisfied.

Darin G. 
Rating:
5.0

Customer did not leave a comment.

Kristi H. 
Rating:
5.0

A great return experience

JONES S. 
Rating:
5.0

Nothing

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Efficient, knowledgeable, friendly.

Nicole B. 
Rating:
5.0

Great service as always the past 15 years. Thanks!

Adam H. 
Rating:
5.0

Bailey checked me out and she was knowledgeable, helpful, and efficient. Probably the best experience I've had at a UHaul location.

Jon G. 
Rating:
5.0

Customer did not leave a comment.

Norman T. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Shane M. 
Rating:
5.0

Staff was nice and helpful!

TIMOTHY L. 
Rating:
5.0

I didn't notice anything that needed improved. The employees were very friendly and helpful.

Ty W. 
Rating:
5.0

Only down size was charged for 30 miles for fuel when we only drive 12

Byron D. 
Rating:
4.0

Customer did not leave a comment.

Lindsey A. 
Rating:
5.0

The nicest and friendliest U-aul I have ever dealt with.

MICHAEL M B. 
Rating:
5.0

Customer did not leave a comment.

Caroline H. 
Rating:
5.0

Everyone is friendly and helpful. Love this facility

Karen R. 
Rating:
5.0

Cant think of a thing

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Brett K. 
Rating:
5.0

Customer did not leave a comment.

jody O. 
Rating:
5.0

Customer did not leave a comment.

Emil K. 
Rating:
5.0

my only comment or question would be why was renting the uhaul so expensive? is the price of the uhaul based off the size or how far you travel? just curious. overall great experience!

Elizabeth A. 
Rating:
5.0

The Olathe team is great to work with!

Paul W. 
Rating:
5.0

I have had great service from the staff and even when I need to cancel they work with me.

Phyllis L. 
Rating:
5.0

Customer did not leave a comment.

Henry Y. 
Rating:
5.0

Customer did not leave a comment.

Kristen H. 
Rating:
5.0

Customer did not leave a comment.

barbara W. 
Rating:
3.0

I have yet to receive a receipt showing I returned the truck. I pulled in, a guy took the keys and said I would receive a receipt via email.

Pam K. 
Rating:
5.0

The mechanics of the vehicle was perfect; however, the inside cab was sticky and needed to be cleaned.

Mike M. 
Rating:
5.0

Place was was great, and the employees were super friendly. I would definitely come back to this place.

Raul G. 
Rating:
5.0

Customer did not leave a comment.

Marcos B. 
Rating:
5.0

Customer did not leave a comment.

BOB C. 
Rating:
4.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Emily J. 
Rating:
5.0

Great customer service and friendly staff

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Dave E. 
Rating:
5.0

Customer did not leave a comment.

Monte K. 
Rating:
5.0

Exceptional customer service!

BEV L. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
4.0

Customer did not leave a comment.

Trevor B. 
Rating:
5.0

Customer did not leave a comment.

Shirley P. 
Rating:
5.0

Customer did not leave a comment.

Vernon B. 
Rating:
5.0

I've never had a problem with U-haul. That's why I keep going back!

Timothy M. 
Rating:
5.0

More parking on site

Andrew W. 
Rating:
3.0

Customer did not leave a comment.

Tiffany T. 
Rating:
5.0

Good customer service.

Andrea L. 
Rating:
5.0

friendly and helpful staff. will use again!

Virgel S. 
Rating:
5.0

Customer did not leave a comment.

Pamela K. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Craig A. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
4.0

Customer did not leave a comment.

WILLARD H. 
Rating:
5.0

The older lady upfront is always super kind. I've been to this location multiple times.

JUAN V. 
Rating:
5.0

The young lady behind the counter also was very frindly as well as the kid that helped unload the trailer

randy P. 
Rating:
4.0

Customer did not leave a comment.

Zahra G. 
Rating:
4.0

Customer did not leave a comment.

Mohamed A. 
Rating:
5.0

Customer did not leave a comment.

Malvis M. 
Rating:
5.0

One of my favorite U-Haul Locations, Friendly, Helpful service Flip hitch design is not desirable. Driving 1110 miles was very rough, Trailer jerks on bad roads and bridges at ALL speeds. Will be a huge consideration on next rentals. This is a very poor design! .

Mark G. 
Rating:
5.0

Great service overall

Barend V. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

DOUG H. 
Rating:
5.0

Customer did not leave a comment.

Kristi H. 
Rating:
5.0

The agent was super helpful Great truck

TOM P. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Well, ended up having to return it because it didn't have a ramp. The person by phone reserved a larger one but it also didn't have a ramp. The store found on at another location. Sadly I paid for both trailers though. :(

Kathie M. 
Rating:
4.0

Customer did not leave a comment.

Caroline S. 
Rating:
4.0

The driver side mirror would not stay in place

Mark N. 
Rating:
5.0

Nothing. Team was fast and efficient. Hooked up and on the move in minutes. Returned and only took minutes to unhook trailer. Great work.

Tyler T. 
Rating:
5.0

Everyone at the location was helpful and polite. Great service!

Michael L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

Willis M. 
Rating:
1.0

Inspection of inventory prior to customer usage. My 17' truck had started issues, passenger side mirror would not remain fixed in position, and was held together with silicone paste.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Chris S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherronda M.  |  Online Move In 
Rating:
5.0

Very helpful group of people Thank you

Kent L.  |  First Impressions 
Rating:
5.0

Thanks.

Robert L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary l.  |  First Impressions 
Rating:
4.0

Could have used larger storage facilities. I had to rent two storage units.

Deatra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Johnnie P.  |  Overall Experience 
Rating:
2.0

My storage unit was infested with mice the pooped and urinated all over my things I'm not happy at all

PASSION MONNIC E.  |  Overall Experience 
Rating:
5.0

Busy place but the storage units were great! Really clean, had a trap for rodents, climate control was really nice. 24 hour, color security monitoring was nice to see too!!

Joseph B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jacqualine W.  |  Online Move In 
Rating:
5.0

Blonde lady was a huge help at the Olathe location. Even though they were busy she took the time to help me with a second storage unit I needed. Great staff!

Karmen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brad k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosco e.  |  Overall Experience 
Rating:
4.0

I did not receive emails about my payment being due each month m, it was not consistent which caused me to be late on one payment and receive a late fee. Consistency would have been nice.

Kendra L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL P.  |  Overall Experience 
Rating:
5.0

Bailey took care of me and got me a truck and 10 x 10 unit. Very professional and polite experience. Thank you!! Jason H

Jason H.  |  First Impressions 
Rating:
5.0

Overall very enjoyable experience

genora j.  |  Overall Experience 
Rating:
5.0

Great staff. Very informative and helpful when moving in and out.

Brian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
3.0

It is difficult to get in contact with anyone. The wait on customer service is always long no matter what and the line inside the store is long as well

Michael S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
4.0

Our code did not work when we showed up to unload our truck and the office was closed. It had to be unloaded the following day and the additional trip caused us to go over by a few miles. We got charged for the miles over (it was not very much). Other than that our experience has been good.

CRYSTAL P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alisa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kara d.  |  First Impressions 
Rating:
5.0

I had a wonderful experience for a first time storage user. I am very satisfied with my experience

Michelle C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris f.  |  First Impressions 
Rating:
4.0

Staff was incredibly helpful and friendly. Facilities are clean. The only thing we struggled with was the main access door to our storage area (not the unit but the area); constantly opening it was a challenge and some of the items on the cart were too large to fit through the doorframe. But overall, great experience!

Krystal K.  |  First Impressions 
Rating:
5.0

The staff has been very helpful and friendly each time I've dealt with them. The facility is clean through out and organized.

BRITTANY W.  |  First Impressions 
Rating:
5.0

Gracias por toda uds. ayuda

Steven L.  |  First Impressions 
Rating:
5.0

Maybe ask the customer what the needs are. Some people do not know how large unit they need

Michael S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jim w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaniko t.  |  Overall Experience 
Rating:
5.0

The people working at U-haul were fantastic. So helpful.

Janet M.  |  Overall Experience 
Rating:
5.0

The staff at this location were very friendly and helpful. Nice facility as well.

Brian M.  |  First Impressions 
Rating:
5.0

Well run and a pleasure to use. It can get crazy at times with trucks and trailers everywhere, but usually fund a way around to get to my storage area. Love the Mgr.

ROBERT O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
5.0

Keep up the good work

Lamar K.  |  First Impressions 
Rating:
5.0

Im new to the area and everyone is very friendly. They go above and beyond

shaniko t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica E.  |  Overall Experience 
Rating:
3.0

Employees shouldn’t park in the storage unit area. We had a long bed truck and a trailer and it was almost impossible to swing wide enough to get out of the gate without hitting things. Had employee vehicle not been parked in the storage unit area, it would have been so much better! But otherwise, the unit was clean and damage free.

Cheyenne F.  |  First Impressions 
Rating:
5.0

Very nice place clean I would recommend it to all my friends

bruce b.  |  Overall Experience 
Rating:
5.0

The gentleman that assisted us was very friendly and helpful

Kendra L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kirk R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert k.  |  Overall Experience 
Rating:
5.0

Clean and well maintained facility. Staff was super friendly and helpful. Easy to get to location and well laid out facility.

celeste c.  |  Overall Experience 
Rating:
5.0

Super helpful and very friendly. Facility was well maintained and organized.

celeste c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL M.  |  First Impressions 
Rating:
5.0

The staff is super helpful and friendly. I had my items stored for almost two years, and never had a bad experience with accessing my storage items.

Kelly D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUSTIN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobby M.  |  Overall Experience 
Rating:
5.0

I have absolutely nothing poor to say upon the facility or the staff. Everyone was always helpful and willing to assist when needed. The price was not a driving factor for my departure from the facility but a lower cost would be my only constructive criticism. That being said, I understand the market and it was comparably priced to others in the Olathe/Johnson County Area. Thanks for the years of help!

ADAM E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PASSION MONNIC E.  |  First Impressions 
Rating:
1.0

Uhaul forces you to book online, I tried to call the toll free # and was on hold for greater than 40 minutes and then had to give up due to an appointment. I did not get the truck I ordered or the pick up location that I requested. That was rectified when I had to call, but was given a local number. On truck pick up, I was informed that they did not have the furniture dolly that I reserved. I reserved a 10x15 storage unit. When I arrived to unload, I was told that a unit of that size had not been available for months. I was frustrated because I was forced to order online an nothing I ordered was actually available. I questioned the person helping me and it was obvious that she could have cared less about my frustration. I asked to speak to the manager and I was told they were unavailable. I asked when they would be available and told they did know. I asked when I could call and was told the manager was on vacation. I asked when they would return and told by the extremely unhelpful employee that they didn’t know when the manager would be back from vacation. Really? To top things off, the 10x10 unit that I had to use, was very dirty. The floor was dirty and there were cobwebs throughout. I wish I had bought a broom. I did not expect it to be spotless, but I expected debris to be sweep out. Overall, I did not get services ordered or expected. It was a bad experience and the apathetic employee was ridiculous. It will be along time before I use Uhaul again. Customer service matters and I felt misled. My frustrations could also have been lessened with better communication.

Kathleen G.  |  First Impressions 
Rating:
5.0

Great place, always super busy.

Cody N.  |  Overall Experience 
Rating:
5.0

N/A

ANTHONY L.  |  Overall Experience 
Rating:
5.0

The initial rental started off a little sketchy with used pads in the trailer but a quick call to customer service had that issue taken care of. The trailer was just perfect and a surprise 1 month free storage was icing on the cake. The folks at the Olathe, KS were super accommodating so all in all it was a great experience!

ROBERT O.  |  First Impressions 
Rating:
5.0

The staff was courteous and friendly as well as being helpful.

jim w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

All staff is great

Tammy H.  |  First Impressions 
Rating:
3.0

There were trucks everywhere including in front of the door where I wanted to unload. I unloaded then when it was time to leave the gate was closed. The keypad would not except my code. The office did not answer using on the call button on the key pad. I tried phoning ling the office, got put on hold & never did get a human being. Finally a lady came out to move a truck. I leaned on my horn to get her attention. She was angry! I was too since I'd been trapped for 10-15 minutes behind your fence. She yelled at me to enter my code to which I responded I had done that (several times). She stomped over & pushed some buttons. Finally, I was free! This is not my first rental from this facility. My son says I should have gotten a card to the gate. He has one from when he rented las Sept. Overall, this was not a good start to my latest rental.

Pamela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claire G.  |  First Impressions 
Rating:
5.0

Philip was very friendly and helpful.

Bernaditta S.  |  First Impressions 
Rating:
5.0

Saved the day!

Melinda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alique B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad S.  |  First Impressions 
Rating:
5.0

The staff was great. Friendly and very helpful answering questions. Acted like they really enjoyed their jobs.

kirk R.  |  First Impressions 
Rating:
5.0

Loved working with the people here. Great facility!

LISA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Staci D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deidre J.  |  Overall Experience 
Rating:
5.0

Beyond happy with my experience. Especially clearing out the storage. The guys were extremely friendly, helpful, and patient despite the customers. Very very respectful. I actually wish I still had a unit to rent just so I could encounter them occasionally because it’s refreshing to have wonderful decent humans with hearts in this world right now. I’ve always had a good experience at this uhaul but it’s been made so much much better. And Bailey is such a sweet sweet spirit. This place is just a little place of heaven called uhaul.

Ululani F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura o.  |  Overall Experience 
Rating:
5.0

All persons I came in contact with were super helpful and friendly. I have rented from this location several times and I have NEVER had an issue

KARL S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHELLE T.  |  Overall Experience 
Rating:
5.0

Great people to help you.--Thanks

emmett c.  |  Overall Experience 
Rating:
5.0

Everyone was so helpful and polite! It made the experience less stressful. Thanks for being awesome.

Len H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hansford W.  |  Overall Experience 
Rating:
5.0

Bailey was extremely helpful in getting me set up and recommending products to help with my move.

Paula F.  |  First Impressions 
Rating:
5.0

I have never been treated better by a business. The GM, Bailey, was the most professional person I’ve had the pleasure of doing business with in a very long time!

RON M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

douglas C.  |  Overall Experience 
Rating:
4.0

I had an issue with the passcard that took several attempts to fix.

Teresa H.  |  First Impressions 
Rating:
5.0

Due to the pandemic I needed to storage unit longer than expected. The staff was always helpful, competent and kind. Thank you.

Elisa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hansford W.  |  First Impressions 
Rating:
5.0

I have rented from this location a few times (as well as from other locations) and this one is by far my favorite. Staff is great.

Chris C.  |  First Impressions 
Rating:
4.0

They really need to make ramps going into the climate control facility. Having the step going in there with a dolly makes it extremely difficult.

ryan r.  |  First Impressions 
Rating:
5.0

Great facility, clean and secure!

SHANE B.  |  Overall Experience 
Rating:
5.0

My experience with U-Haul was excellent. Bailey was so nice and helpful. At the last min I needed a storage unit and they were able to accommodate in a quick no hassle process. I would highly recommend this location.

Janet s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary F.  |  Overall Experience 
Rating:
5.0

Assistant manager was friendly, helpful and efficient.

Rhea H.  |  First Impressions 
Rating:
5.0

Shelby set up my reservation and worked with me to make a perfect solution. Bailey checked me in quickly, she obviously knows what she is doing.

Stephen J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kara Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff N.  |  Overall Experience 
Rating:
5.0

Everything has gone as expected in addition to excellent and friendly service.

john g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jamie r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin P.  |  Overall Experience 
Rating:
4.0

The associated were all fantastic. The locker itself was super clean. Getting in and out of the facility was a huge challenge in patience. Went there 6 times over the month. Each time was a chore. At least one day I had to wait over 8 minutes to get the driveway clear so we could get to the unit. They need a separate drive to the storage facility. Other than that a great experience.

ROBERT O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEAN G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY L.  |  Overall Experience 
Rating:
5.0

I had tried multiple times to rent a storage unit online with no success, always an error when trying to pay even though my bank account was being charged, so I went to the location. The first person couldn't help me so I waited 20 minutes or more. Bailey then helped me get a unit within a few minutes. I know they were all very busy, but Bailey treated me with genuine kindness and true customer service. Thank you!

Jon J.  |  First Impressions 
Rating:
5.0

We were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you Bailey

Judith C.  |  First Impressions 
Rating:
5.0

Only problem is trying to get around all the trucks and people renting trucks to get into the storage area. Can be very congested. Otherwise mgr Bailey was awesome and very helpful!

ROBERT O.  |  First Impressions 
Rating:
5.0

The associate that helped me was fantastic. Super through, and really cute too!

ROBERT O.  |  First Impressions 
Rating:
5.0

Bailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.

Chris S.  |  First Impressions 
Rating:
5.0

Everything from check-in to check-out went smoothly and Bailey was a great help and very patient with my 86 year old Uncle. We appreciate her service. I also appreciate U-Haul practicing safe distancing so well.

Eric P.  |  Overall Experience 
Rating:
5.0

The staff member who helped me was very friendly and helpful. Great service.

BETH W.  |  First Impressions 
Rating:
5.0

Once, when my scan card was de-magnetized, and I couldn't get to my storage unit outside of office hours, I called customer service and the staff weren't very helpful. I ended up having to leave the place with all my stuff loaded in my trunk and drove around with a stuffed trunk all day. My experience at U-Haul was EXCELLENT, but I wish there were a way to remotely open and close the door outside of office hours for someone who got their card de-magnetized/stolen/lost.

rachel m.  |  Overall Experience 
Rating:
5.0

Customer service is fantastic at this location, and the actual facility is well kept

Felisha A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole P.  |  Overall Experience 
Rating:
4.0

Thank you for renting us the space .if we haft to come back again we was told we could that a good thing to know thanks. have a bless day .

dale r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

Great place. Always busy. Good people.

Jerry G.  |  Overall Experience 
Rating:
2.0

Staff was very good. However the storage unit was a mess--had not even been swept out. I had a hired crew waiting to unload so went ahead and accepted--otherwise would not have accepted.

Jay M.  |  First Impressions 
Rating:
3.0

The employees at this facility were very nice and helpful. The average rating is due to our outdoor unit was NOT swept out. This unit is advertised as 15" long, but it's only about 13.5" inside.

john e.  |  First Impressions 
Rating:
1.0

The 5x5 unit 1202 is full of dead crickets!! Try sweeping it up prior to renting it next time.

Diana S.  |  First Impressions 
Rating:
5.0

Great experience at a stressful time in our lives. Thanks for the easy and friendly process.

Ryan P.  |  Overall Experience 
Rating:
5.0

The guy that helped me was very friendly and explained everything to me I will recommend you all to friends. Thank You !

michelle A.  |  First Impressions 
Rating:
1.0

I am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.

valencia b.  |  First Impressions 
Rating:
4.0

Fast and friendly service! Like the check in after hours— very convenient

Darcy M.  |  Overall Experience 
Rating:
5.0

Everything went well during the time I used this storage facility.

EDGAR N.  |  Overall Experience 
Rating:
5.0

Dale is a notch above! Keep him around!

Stacy C.  |  Overall Experience 
Rating:
2.0

Employees cars blocked our shed every-time we went to get things out after our house was repaired from a fire. Also, the parking lot is overcrowded with trucks and trailers. Gate was constantly bloc

Erin E.  |  Overall Experience 
Rating:
5.0

Very personable and helpful staff!! Use them every time there is a needed move.

Darcy M.  |  First Impressions 
Rating:
5.0

Awesome staff, quick and responsive.

Marc F.  |  First Impressions 
Rating:
5.0

everything was good

emilio m.  |  Overall Experience 
Rating:
5.0

Friendly, clean and helpful.

bart p.  |  Overall Experience 
Rating:
5.0

Everyone was great to work with, there customer service is top notch!!!!

Travis V.  |  Overall Experience 
Rating:
5.0

This place is the best!!!!

JAMES D.  |  Overall Experience 
Rating:
5.0

The unit was clean, and the staff are more than helpful. Thank you!

Dennis W.  |  First Impressions 
Rating:
5.0

Always very nice and polite.

ELAINE B.  |  Overall Experience 
Rating:
5.0

The entire crew was very professional, and extremely helpful!!

tim c.  |  Overall Experience 
Rating:
2.0

No parking poor customer service and never able to access your unit due to trucks being parked in front of them and security gate always open never closed

Joseph E.  |  Overall Experience 
Rating:
5.0

They are friendly and helpful at this location!

Stephanie C.  |  Overall Experience 
Rating:
2.0

Customers are not able to speak directly to staff at the locatIon desired. Call centers set up moving and storage. Inaccurate info given and poor communication. Must go in person for accuracy.

Angelia M.  |  Overall Experience 
Rating:
5.0

Thank you for being apart of the Olathe community. Business like you is what has made Olathe a great place to live.

dean V.  |  Overall Experience 
Rating:
4.0

U-Haul has become our go to place when we need moving services. Very helpful, knowledgeable, friendly. reasonable pricing....... thank you!

dean V.  |  First Impressions 
Rating:
4.0

The young man was patient and helpful even though I was exhausted and not very nice to him (I'm so sorry!!!) The facility is incredibly clean and well kept. Plenty of carts to move items upstairs.

lisa G.  |  First Impressions 
Rating:
5.0

Great can not complaint

Jennie C.  |  First Impressions 
Rating:
5.0

Will continue to use this Olathe location as every team member is always helpful. Anthony even stayed late to wait for my husband to arrive with the U-Haul truck. We will share our wonderful experienc

ADA M.  |  Overall Experience 
Rating:
5.0

None

Victor V.  |  Overall Experience 
Rating:
5.0

Great customer service very helpful I would recommend this station anytime, to my friend and family . Thank you

CELIA R.  |  Overall Experience 
Rating:
4.0

Good experience.

Michael K.  |  Overall Experience 
Rating:
5.0

I've used this specific location for MANY years because of the amazing service.

DEB G.  |  Reservation 
Rating:
5.0

This is my favorite location. We have used them several times. Everyone is super nice and helpful.

Sarah S.  |  Overall Experience 
Rating:
5.0

Very convenient and easy access.

michelle f.  |  Overall Experience 
Rating:
5.0

The only “problem” I encountered was the inability to end my contract using the online app.

Debora K.  |  Overall Experience 
Rating:
5.0

Will come again. 😁😁.

herbert s.  |  Reservation 
Rating:
2.0

The 2 guys working there were not on the same page. I was told that I needed to come in to add someone to the storage account and was told he was already on the account once I arrived so wasted trip.

joseph p.  |  Overall Experience 
Rating:
5.0

Thx

Jack R.  |  Overall Experience 
Rating:
5.0

Every time I was at your place, I talked to the same man. He was always very nice, helpful and kind and patient with me. It is rare to receive this kind of customer service and I LOVED it!!!

Martha S.  |  Overall Experience 
Rating:
5.0

Great staff. Efficient.

Jerry G.  |  Reservation 
Rating:
5.0

The staff went above and beyond to help me

Doug D.  |  Overall Experience 
Rating:
3.0

All good

tony k.  |  Overall Experience 
Rating:
4.0

Average experience with my storage unit. Clean and location was good.

susan h.  |  Reservation 
Rating:
5.0

Very efficient and helpful.

Timothy B.  |  Overall Experience 
Rating:
4.0

Great service. The nickel and diming is a bit annoying, but the people were great.

kristin b.  |  Reservation 
Rating:
5.0

Great place to rent storage space. Reasonably priced and a secure location for your property. Easy access with the control card they give you. I highly recommend this location!

Judah P.  |  Overall Experience 
Rating:
1.0

.

alicia s.  |  Overall Experience 
Rating:
5.0

Great staff, great service, and prompt response to questions and needs. Highly recommended

Samuel H.  |  Overall Experience 
Rating:
4.0

Thanks!

Heather D.  |  Overall Experience 
Rating:
5.0

Nice

Tracy B.  |  Overall Experience 
Rating:
3.0

Didn't really have any problems other than price. Couldn't afford such a small space for that much money anymore.

Aaron S.  |  Overall Experience 
Rating:
3.0

There is no parking available at this facility. Very unfortunate. Makes it very difficult for an individual to rent a truck, leave your vehicle there and return the truck on the same day.

Tom M.  |  Overall Experience 
Rating:
5.0

All good

MICHAEL G.  |  Overall Experience 
No reviews have been submitted for this location.

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