Great equipment, friendly staff, and easy return.Dennis B.
Customer Reviews for U-Haul Moving & Storage of Olathe
Olathe, KS 66062
(1 mile south of 119th and I-35)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.KURTIS G.
Supply a rental tongue lock and/or back door lock.Heather B.
El cliente no dejó un comentario.Larry A.
The best, hands down, U-Haul that I have been a customer of. Quick checkin process, professional attention to detail. My rental was hooked up, safety checked, and down the road before I could ever have imagined! Excellent customer service!!! Thank you!!!Tiffany G.
This location is awesome!! I sing their praises to anyone who's renting. Give them all a raise!WILLIAM B.
El cliente no dejó un comentario.Melissa G.
El cliente no dejó un comentario.Melissa G.
El cliente no dejó un comentario.Debbie M.
Don't typically write reviews but I have had to rent twice this month and my go to store for propane. Was in and out, quick and easy! Bailey is great. She knows her business and seems like she is always there! She is friendly and very helpful, runs a efficient store despite the fact I assume she is short handed on help like everywhere else! Thanks for the help Bailey!Pat G.
Filled with gallon of gas before returning but was still charged for 4 gallons (ridiculous when I only drove 10 miles). Was treated extremely poorly when called to rectify the situation and don't know what to do other than submit this poor review.Jessica K.
I thoroughly appreciate the Olathe team. Colleen and Bailey and the rest of the group worked with me during some tough situations and they have always been above and beyond in professionalism and kindness. GraciasDennis W. | Overall Experience
The lady who checked us in was great! Truck was ready EARLY, and everything was discussed about the contract. Return was easyScott T.
Give me a receipt.Lorissa R.
Great serviceJohn V.
Austin and the team at the Olathe location were super helpful and friendly. I love working with the team at this location.Dennis W.
Great JobMandy L.
The check in was much faster online which made the pick up much faster. The UHaul team was very kind and helpful.Mitchall H.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.Shawna P.
Uhaul has done a great job of evolving their business to be even more customer focused with great service and flexibilitiesMichael H.
El cliente no dejó un comentario.Norton H.
Great great great !!!!!dulex J.
Everyone was so nice and answered all of our questions. So efficient. Wouldn't change a thingGreg B.
El cliente no dejó un comentario.Trey I.
Very good customer service and helpful respresenrtativesManoj P.
El cliente no dejó un comentario.Amy M.
El cliente no dejó un comentario.Eric V.
I have no issues with the location and will not rate them down. However, this app sucks! Two times in two weeks ive rented and this app has never worked on pickup. Why have the feature if you have to go in and wait for 30 minutes. Again not an issue with the location.Daniel W.
Mirror on drivers side would not stay in the position I needed to safely see around truck while driving.Gary S.
Good experienceScott U.
Pick up and drop off were fast and easy. Keep onMATTHEW T.
El cliente no dejó un comentario.Matthew B.
El cliente no dejó un comentario.Shane S.
Easy pick up and drop off. Vehicle was clean Down shifted hard - wonder if the transmission is going out.Elizabeth N.
Great ServiceJeffrey B.
Everyone was super friendly at both pickup and drop off! I will definitely be returning.Jeff A.
Easy drop offRyan D.
The manager and staff they're awesomeAhmad D.
El cliente no dejó un comentario.james K.
Engine light was on, could not reach anyone by phone so I had to drive back to location. I lost about 2 hours of loading time. They â€œtried to fix the problem but the engine light remained on during the entire rental.Thomas P.
Employee was pleasant and great to work with! Great experience.Linda S.
El cliente no dejó un comentario.Steve H.
El cliente no dejó un comentario.Vince V.
Was very easy to order on line and I had to add an extra day which was easy to do! Easy drop off and leave. Used them before and I'm sure I'll use them again!!Christy C.
El cliente no dejó un comentario.Rick E.
Wonderful! The unit was clean and the facilities were exceptional. Bailey was a pleasure to work with!Shawn D. | Overall Experience
It's always a pleasure to rent from UHaul. The truck ran wonderfully and was exactly what we needed (at a good price).Shawn D.
El cliente no dejó un comentario.Vicki B. | Overall Experience
El cliente no dejó un comentario.Mark K.
El cliente no dejó un comentario.Kay S.
They were nice and accommodating. Consider pulling in some additional help during peak weekends like this. Poor Connie worked her tail off while I waited in a long line for at least 45 minutesKay S.
El cliente no dejó un comentario.Dan M.
El cliente no dejó un comentario.Pat M.
El cliente no dejó un comentario.John A.
Equipment number BP1245M Needed oil change. Reminder popped up every time I droved it . Was on when I first started driving the truck. The truck has 22,000 miles but had 100k miles of gross. After 5 minutes of driving, my hands had a black, sticky residue on them. I had to stop somewhere to clean the steering wheel and other surfaces inside the truck. The truck smelled like stale sweat and tobacco smoke. I could not believe this truck was less than 2 years old. The front counter staff were friendly and helpful. But that truck inspired me to not use a U-haul truck again.Stephen W.
Incredible efficiency. Just a perfect consumer experience end to end. Bravo and well done.Steve R.
El cliente no dejó un comentario.David V.
My reservation was quite late being made and they were do helpful. This is a class act location.Jaylene L.
El cliente no dejó un comentario.Jason S.
El cliente no dejó un comentario.greg G.
El cliente no dejó un comentario.brendan K.
El cliente no dejó un comentario.Jordan M.
El cliente no dejó un comentario.Todd W.
El cliente no dejó un comentario.james M.
El cliente no dejó un comentario.Michele L.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Steven J.
Kinda crazy how I only drove 20 miles but got charged for 3 gallons of gas... your 17' trucks must have the worst MPG everZACHARY H.
El cliente no dejó un comentario.LaShawna W.
El cliente no dejó un comentario.GUOXIN C.
Everyone was very informative and helpful. Definitely will use again when the need arrisesPaul G.
El cliente no dejó un comentario.Aleksandar J.
A separate Uhaul location on Metcalf had installed a hitch on our vehicle the day before but when we picked up the trailer in Olathe the wiring harness was improperly installed and we lost valuable time waiting for it to be repaired.mark A.
El cliente no dejó un comentario.Casey D.
El cliente no dejó un comentario.Matthew G.
El cliente no dejó un comentario.Benjamin G.
El cliente no dejó un comentario.Darrin N.
Excellent truck and serviceTimothy M.
Customer relations. Staff woman impatient and rude when going over damage on trip inspection before leaving lot.David S.
El cliente no dejó un comentario.Jason R.
El cliente no dejó un comentario.Mark L.
I originally scheduled my u-haul truck at a different location and realized I made a mistake and it was quickly taken care of by the great staff at this location! ¡Gracias!Deborah T.
El cliente no dejó un comentario.Paul B.
They could do better at explaining what's going on instead of just saying they need the keys and you owe an extra 30 bucksâ€¦ we also found a razor blade in the passenger's side door that my 12 year old daughter foundâ€¦. It would also be nice if you had cruise control in the trucksTyson B.
Friendly fast service.Johnathan P.
El cliente no dejó un comentario.Ron B.
The staff was very knowledgable and accommodating. They made this one part of moving easy!Karen W.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Nishanth A.
The employees at this U-Haul are efficient, knowledgeable and helpful. The only reason I would not recommend this location to a friend is due to its actual location on a very cramped and hard-to-get-into and out of lot. Otherwise, a great place to get your next rental.Paul J.
Professional desk reps.Meshack O.
El cliente no dejó un comentario.Calvin T.
Drop off was a breezeâ€¦friendly staff.Mark H.
El cliente no dejó un comentario.John A.
Staff was all very friendly and kind.william S.
El cliente no dejó un comentario.Manoj S.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.ELISSA C. | First Impressions
I was looking to rent a pick-up truck in order to pick up a couch I purchased at NFM and move a furniture item to my son's house across town. When I looked up U-Hall online, it provided information on a cost estimate for 4 hours -- a rental cost ($19.95) and mileage charge of .59/mile. There was no information that in addition I would also have to pay for gas used. Typically when you pay a mileage charge, you don't have to also pay for gas -- that's double dipping. I chose U-Haul over Home Depot because their fee was a rental charge for certain number of minutes, plus pay for gas. Their charge for the number of minutes I wanted to use was high AND I had to pay for gas, so I chose U-Haul. Then, I didn't find out from U-Haul that I had to pay a rental charge, a mileage charge AND pay for the gas I used until I was at the counter signing my paperwork to check out. If I had this information ahead of time, I may have made a different decision on what I would do with the truck or who I rented from. By the time I was at the counter, all of my plans were made. I was not provided adequate information online and was misled. Also, when I tried to call this facility directly, no one answered the phone, even though when I arrived there were at least five people working there. When I shared the information with the customer service people at U-Haul in Olathe about the fact that no information on purchasing gas is on the website explanation of charges, they had no explanation. They just said "you have to pay for the gas you use." Again, they're charging for mileage which is a charge that should cover gasoline and wear and tear on vehicle. That's what a mileage charge should cover. Disappointing experience. I'll be looking elsewhere to rent a pick-up in the future.Brenda V.
El cliente no dejó un comentario.Andrew B.
Everything was on time and only took a short period to get hooked up and leave. Very quick and organized.David L.
El cliente no dejó un comentario.John T.
great!shannon h. | First Impressions
I rented a storage space in 2013, in order to house the remnants of my Mother's estate. A decision on what to do with these things was finally accomplished. The facility, workers and management were all greatly helpful, empathetic and supportive, as well as patient with all my comings and going. I will be eternally grateful!MICHAEL A. | Overall Experience
When I came in there were no employees in the store. When the lady finally came out I approached the counter and let her know that I was there to complete my reservation for a storage unit and to drop off my truck. She very rudely told me she did t have any of the units that I reserved, when I asked about the available units she continued to be rude. I calmly asked her to stop being so rude and that she should treat her customers as if she were the GM, not the way she was treating me. She then told me that if I didn't change my attitude, ( which I didn't even have, tho I am very close to showing up and having one after yesterday) she would refuse my service and send me elsewhere. I was baffled that she would act this way. Serious retracing needs to happenKyle M. | First Impressions
El cliente no dejó un comentario.TRACY E. | First Impressions
Thank you, well deserved,Reba M. | Overall Experience
Clean and greaT PEOPLEHadley S. | Overall Experience
El cliente no dejó un comentario.GREGORY R. | Overall Experience
Great service, great prices!latoya b. | First Impressions
Some of the best customer service I have experienced anywhere…Jordan R. | Overall Experience
El cliente no dejó un comentario.Marilyn I. | Overall Experience
El cliente no dejó un comentario.Chris S. | Overall Experience
El cliente no dejó un comentario.Sherronda M. | Online Move In
Very helpful group of people Thank youKent L. | First Impressions
Thanks.Robert L. | First Impressions
El cliente no dejó un comentario.mary l. | First Impressions
Could have used larger storage facilities. I had to rent two storage units.Deatra M. | First Impressions
El cliente no dejó un comentario.Pamela M. | Overall Experience
El cliente no dejó un comentario.Michael B. | First Impressions
El cliente no dejó un comentario.Johnnie P. | Overall Experience
My storage unit was infested with mice the pooped and urinated all over my things I'm not happy at allPASSION MONNIC E. | Overall Experience
Busy place but the storage units were great! Really clean, had a trap for rodents, climate control was really nice. 24 hour, color security monitoring was nice to see too!!Joseph B. | Online Move In
El cliente no dejó un comentario.Jacqualine W. | Online Move In
Blonde lady was a huge help at the Olathe location. Even though they were busy she took the time to help me with a second storage unit I needed. Great staff!Karmen B. | First Impressions
El cliente no dejó un comentario.brad k. | Overall Experience
El cliente no dejó un comentario.rosco e. | Overall Experience
I did not receive emails about my payment being due each month m, it was not consistent which caused me to be late on one payment and receive a late fee. Consistency would have been nice.Kendra L. | Overall Experience
El cliente no dejó un comentario.CRYSTAL P. | Overall Experience
Bailey took care of me and got me a truck and 10 x 10 unit. Very professional and polite experience. Thank you!! Jason HJason H. | First Impressions
Overall very enjoyable experiencegenora j. | Overall Experience
Great staff. Very informative and helpful when moving in and out.Brian M. | Overall Experience
El cliente no dejó un comentario.Robert H. | Overall Experience
It is difficult to get in contact with anyone. The wait on customer service is always long no matter what and the line inside the store is long as wellMichael S. | Overall Experience
El cliente no dejó un comentario.Jason M. | First Impressions
Our code did not work when we showed up to unload our truck and the office was closed. It had to be unloaded the following day and the additional trip caused us to go over by a few miles. We got charged for the miles over (it was not very much). Other than that our experience has been good.CRYSTAL P. | First Impressions
El cliente no dejó un comentario.Paula M. | First Impressions
El cliente no dejó un comentario.Alisa B. | Overall Experience
El cliente no dejó un comentario.kara d. | First Impressions
I had a wonderful experience for a first time storage user. I am very satisfied with my experienceMichelle C. | First Impressions
El cliente no dejó un comentario.chris f. | First Impressions
Staff was incredibly helpful and friendly. Facilities are clean. The only thing we struggled with was the main access door to our storage area (not the unit but the area); constantly opening it was a challenge and some of the items on the cart were too large to fit through the doorframe. But overall, great experience!Krystal K. | First Impressions
The staff has been very helpful and friendly each time I've dealt with them. The facility is clean through out and organized.BRITTANY W. | First Impressions
Gracias por toda uds. ayudaSteven L. | First Impressions
Maybe ask the customer what the needs are. Some people do not know how large unit they needMichael S. | First Impressions
El cliente no dejó un comentario.jim w. | Overall Experience
El cliente no dejó un comentario.shaniko t. | Overall Experience
The people working at U-haul were fantastic. So helpful.Janet M. | Overall Experience
The staff at this location were very friendly and helpful. Nice facility as well.Brian M. | First Impressions
Well run and a pleasure to use. It can get crazy at times with trucks and trailers everywhere, but usually fund a way around to get to my storage area. Love the Mgr.ROBERT O. | Overall Experience
El cliente no dejó un comentario.Michael B. | First Impressions
El cliente no dejó un comentario.Cindy G. | First Impressions
El cliente no dejó un comentario.David G. | First Impressions
Keep up the good workLamar K. | First Impressions
Im new to the area and everyone is very friendly. They go above and beyondshaniko t. | First Impressions
El cliente no dejó un comentario.Erica E. | Overall Experience
Employees shouldn't park in the storage unit area. We had a long bed truck and a trailer and it was almost impossible to swing wide enough to get out of the gate without hitting things. Had employee vehicle not been parked in the storage unit area, it would have been so much better! But otherwise, the unit was clean and damage free.Cheyenne F. | First Impressions
Very nice place clean I would recommend it to all my friendsbruce b. | Overall Experience
The gentleman that assisted us was very friendly and helpfulKendra L. | First Impressions
El cliente no dejó un comentario.Linda J. | Overall Experience
El cliente no dejó un comentario.Julie B. | First Impressions
El cliente no dejó un comentario.PAUL M. | Overall Experience
El cliente no dejó un comentario.kirk R. | Overall Experience
El cliente no dejó un comentario.robert k. | Overall Experience
Clean and well maintained facility. Staff was super friendly and helpful. Easy to get to location and well laid out facility.celeste c. | Overall Experience
Super helpful and very friendly. Facility was well maintained and organized.celeste c. | First Impressions
El cliente no dejó un comentario.PAUL M. | First Impressions
The staff is super helpful and friendly. I had my items stored for almost two years, and never had a bad experience with accessing my storage items.Kelly D. | Overall Experience
El cliente no dejó un comentario.AUSTIN P. | First Impressions
El cliente no dejó un comentario.robert k. | First Impressions
El cliente no dejó un comentario.Erica E. | First Impressions
El cliente no dejó un comentario.Bobby M. | Overall Experience
I have absolutely nothing poor to say upon the facility or the staff. Everyone was always helpful and willing to assist when needed. The price was not a driving factor for my departure from the facility but a lower cost would be my only constructive criticism. That being said, I understand the market and it was comparably priced to others in the Olathe/Johnson County Area. Thanks for the years of help!ADAM E. | Overall Experience
El cliente no dejó un comentario.PASSION MONNIC E. | First Impressions
Uhaul forces you to book online, I tried to call the toll free # and was on hold for greater than 40 minutes and then had to give up due to an appointment. I did not get the truck I ordered or the pick up location that I requested. That was rectified when I had to call, but was given a local number. On truck pick up, I was informed that they did not have the furniture dolly that I reserved. I reserved a 10x15 storage unit. When I arrived to unload, I was told that a unit of that size had not been available for months. I was frustrated because I was forced to order online an nothing I ordered was actually available. I questioned the person helping me and it was obvious that she could have cared less about my frustration. I asked to speak to the manager and I was told they were unavailable. I asked when they would be available and told they did know. I asked when I could call and was told the manager was on vacation. I asked when they would return and told by the extremely unhelpful employee that they didn't know when the manager would be back from vacation. Really? To top things off, the 10x10 unit that I had to use, was very dirty. The floor was dirty and there were cobwebs throughout. I wish I had bought a broom. I did not expect it to be spotless, but I expected debris to be sweep out. Overall, I did not get services ordered or expected. It was a bad experience and the apathetic employee was ridiculous. It will be along time before I use Uhaul again. Customer service matters and I felt misled. My frustrations could also have been lessened with better communication.Kathleen G. | First Impressions
Great place, always super busy.Cody N. | Overall Experience
N/CANTHONY L. | Overall Experience
The initial rental started off a little sketchy with used pads in the trailer but a quick call to customer service had that issue taken care of. The trailer was just perfect and a surprise 1 month free storage was icing on the cake. The folks at the Olathe, KS were super accommodating so all in all it was a great experience!ROBERT O. | First Impressions
The staff was courteous and friendly as well as being helpful.jim w. | First Impressions
El cliente no dejó un comentario.TODD W. | First Impressions
El cliente no dejó un comentario.David R. | First Impressions
All staff is greatTammy H. | First Impressions
There were trucks everywhere including in front of the door where I wanted to unload. I unloaded then when it was time to leave the gate was closed. The keypad would not except my code. The office did not answer using on the call button on the key pad. I tried phoning ling the office, got put on hold & never did get a human being. Finally a lady came out to move a truck. I leaned on my horn to get her attention. She was angry! I was too since I'd been trapped for 10-15 minutes behind your fence. She yelled at me to enter my code to which I responded I had done that (several times). She stomped over & pushed some buttons. Finally, I was free! This is not my first rental from this facility. My son says I should have gotten a card to the gate. He has one from when he rented las Sept. Overall, this was not a good start to my latest rental.Pamela M. | First Impressions
El cliente no dejó un comentario.Claire G. | First Impressions
Philip was very friendly and helpful.Bernaditta S. | First Impressions
Saved the day!Melinda B. | First Impressions
El cliente no dejó un comentario.Alique B. | First Impressions
El cliente no dejó un comentario.Chad S. | First Impressions
The staff was great. Friendly and very helpful answering questions. Acted like they really enjoyed their jobs.kirk R. | First Impressions
Loved working with the people here. Great facility!LISA M. | Overall Experience
El cliente no dejó un comentario.Staci D. | First Impressions
El cliente no dejó un comentario.Deidre J. | Overall Experience
Beyond happy with my experience. Especially clearing out the storage. The guys were extremely friendly, helpful, and patient despite the customers. Very very respectful. I actually wish I still had a unit to rent just so I could encounter them occasionally because it's refreshing to have wonderful decent humans with hearts in this world right now. I've always had a good experience at this uhaul but it's been made so much much better. And Bailey is such a sweet sweet spirit. This place is just a little place of heaven called uhaul.Ululani F. | Overall Experience
El cliente no dejó un comentario.laura o. | Overall Experience
All persons I came in contact with were super helpful and friendly. I have rented from this location several times and I have NEVER had an issueKARL S. | First Impressions
El cliente no dejó un comentario.MICHELLE T. | Overall Experience
Great people to help you.--Thanksemmett c. | Overall Experience
Everyone was so helpful and polite! It made the experience less stressful. Thanks for being awesome.Len H. | Overall Experience
El cliente no dejó un comentario.Hansford W. | Overall Experience
Bailey was extremely helpful in getting me set up and recommending products to help with my move.Paula F. | First Impressions
I have never been treated better by a business. The GM, Bailey, was the most professional person I've had the pleasure of doing business with in a very long time!RON M. | Overall Experience
El cliente no dejó un comentario.douglas C. | Overall Experience
I had an issue with the passcard that took several attempts to fix.Teresa H. | First Impressions
Due to the pandemic I needed to storage unit longer than expected. The staff was always helpful, competent and kind. Gracias.Elisa G. | Overall Experience
El cliente no dejó un comentario.Hansford W. | First Impressions
I have rented from this location a few times (as well as from other locations) and this one is by far my favorite. Staff is great.Chris C. | First Impressions
They really need to make ramps going into the climate control facility. Having the step going in there with a dolly makes it extremely difficult.ryan r. | First Impressions
Great facility, clean and secure!SHANE B. | Overall Experience
My experience with U-Haul was excellent. Bailey was so nice and helpful. At the last min I needed a storage unit and they were able to accommodate in a quick no hassle process. I would highly recommend this location.Janet s. | Overall Experience
El cliente no dejó un comentario.Mary F. | Overall Experience
Assistant manager was friendly, helpful and efficient.Rhea H. | First Impressions
Shelby set up my reservation and worked with me to make a perfect solution. Bailey checked me in quickly, she obviously knows what she is doing.Stephen J. | First Impressions
El cliente no dejó un comentario.Kara Z. | First Impressions
El cliente no dejó un comentario.Jeff N. | Overall Experience
Everything has gone as expected in addition to excellent and friendly service.john g. | First Impressions
El cliente no dejó un comentario.jamie r. | First Impressions
El cliente no dejó un comentario.Austin P. | Overall Experience
The associated were all fantastic. The locker itself was super clean. Getting in and out of the facility was a huge challenge in patience. Went there 6 times over the month. Each time was a chore. At least one day I had to wait over 8 minutes to get the driveway clear so we could get to the unit. They need a separate drive to the storage facility. Other than that a great experience.ROBERT O. | Overall Experience