Drop off was a breeze, helpful and friendly staff, quick and effortless. Nicely done U-Haul.MICHAEL V.
U-Haul Moving & Storage of Olathe
Olathe, KS 66062
(1 mile south of 119th and I-35)
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.Patrick L.
Truck was sluggish. Was a struggle to get speed to barely 40 mph while merging onto the freeway.Kimberly H.
Phillip was awesome in getting me hooked up and on the road. Much appreciated. sbScott B.
El cliente no dejó un comentario.Dennis B.
The general manager Bailey is an incredible asset to this location. She is very friendly and always working to make the rental experience better. ThanksDaniel S.
Just keep doing what your doing, The people at the front counter were very helpful each time I went in ( once to look at trucks and then to pick up.Chris P.
El cliente no dejó un comentario.brae E.
El cliente no dejó un comentario.David A.
Great service. Very nice people.Jason L.
Truck was clean. Associates assisting were good. This particular truck probably needs to be assessed by a mechanic. Steering seemed loose... ride pretty bumpy... compared to similar trucks I have rented.Nancy T.
El cliente no dejó un comentario.Rafael V.
El cliente no dejó un comentario.SUSAN H.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.Jason B.
We really enjoy the employees at this location! Very knowledgeable and efficient with their service.Kevin S.
This was my best experience using U-haul or any other rental. The staff during pick up and drop off were so courteous and friendly! If all your employees were this good you'd be well off.BRANDON F.
Very simple process. Truck ran well.Clint R.
El cliente no dejó un comentario.Ronald R.
El cliente no dejó un comentario.REX T.
We drop trailer off after hours and it usually doesn't get checked in until I call but really not an issue at al. Baily is so great and so happy when I get her on phone! Really makes a difference in your customer service as I have been renting a trailer 3 weekends every month for the last three.Jack R.
Excellent Service!Todd H.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Nourdine T.
El cliente no dejó un comentario.Daniel L.
El cliente no dejó un comentario.Bharadwaj P.
El cliente no dejó un comentario.Bharadwaj P.
The check-in (return) guy was not wearing a mask -- smoking cigars while attending to customers!Mehrzad H.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Abbas N.
the two guys that were there didnt make me feel like they really care about the reservation . Also when i returned the truck i couldnt check it back in cuz the location sharing didnt work , and i did fix all my settings to give premmisions so it didnt work . and i kinda feel that i overpayed by alot somehow . i took from the same location for the same trip with the same everything before and payed around 150 includint u haul refuel at your location . this time it came out at 191 ... same trip same everything .. I rented over 8 times in that location... dont think will rent again after this timeAndrey P.
Very good customer service! When returning equipment, someone was on the outside and helped check me out right at my vehicle. Also helped me load and unload equipment.Grace R.
I was sent to Olathe after my original location (75th&Metcalf) didn't have my equipment that I had reserved. The people at the desk were all nice, unfortunately Olathe gave me the wrong trailer. My driver for the trailer left while I was still waiting to get our 2 trucks registered as it was taking a long time and we were already late due to the issues at the Metcalf location. I didn't see the wrong trailer until I got back home. I reserved the largest open trailer with a ramp. I was given an enclosed one with no ramp. We had to lift my riding mower into it and couldn't fit my taller items. I was later told the large open ones with a ramp aren't available one way just the 5x9, that wasn't the case when I reserved it. The call center is frustrating, when we lost the key I got multiple different answers as to what to do. It took all day to finally hear that the State Ave location could just make me a key after being told U haul doesn't cut keys and id have to pay roadside service or get my own locksmith to come out. When I called a locksmith he said all he needed was a key code and so then I had to call uhaul again. Im sure you can view the many notes from all of my phone calls. Everyone was nice but the experience itself was not good. Returning the trucks was also a joke. the website and app do not function properly. It could not find my location, yes I had my location turned on, so I was unable to do the after hours return and we left them there. I tried with all 3 of our phones. My friend who drove the trailer got a call about his trailer not being returned even though I called the next morning and told them I returned them which I was told they showed it processed. They must have just been referring to the truck and not the trailer. The trailer was put in my drivers name even though it was my reservation and my credit card paying for it. I didn't know it was in his name so didn't know to tell them that for the return. Both trucks and trailer should have been under one name for the reservation otherwise it just gets complicated.Calie R.
El cliente no dejó un comentario.SANDRA B.
El cliente no dejó un comentario.Kourtni M.
Quick and painlessSteven H.
all was goodRichard D.
the counter operator was awesome helped with getting vehicle lights workingWESLEY P.
El cliente no dejó un comentario.Jacob T.
Thank you to your team. Very pleasant.TODD E.
El cliente no dejó un comentario.Kelli B.
El cliente no dejó un comentario.Chad W.
El cliente no dejó un comentario.GORDON H.
These men were prompt, and fast in/ out!David L.
El cliente no dejó un comentario.VICTORIA F.
El cliente no dejó un comentario.MICHELLE T. | Overall Experience
El cliente no dejó un comentario.Donald D.
El cliente no dejó un comentario.SANDRA L.
El cliente no dejó un comentario.CHARLES K.
El cliente no dejó un comentario.Jeffrey H.
Great people to help you.--Thanksemmett c. | Overall Experience
The olathe service center was great.EMMETT C.
El cliente no dejó un comentario.Gwen P.
El cliente no dejó un comentario.MARK C.
It would be hard to improve on perfection as far as I could tell from the service I received.WILLIAM R.
El cliente no dejó un comentario.Michael S.
Location and staff were great. Trailer was terrible though. A few broken and bent parts inside. Outside looked filthy. Did not pull well at all compared to other trailers I've used from I haul. Passenger side tail light was out when we arrived to our destination as well. Not sure how long it had been out. May be time to replace that trailer from the fleet.Steven H.
The staff at pick up and drop off were both professional and kind. Great jobDON B.
Customer service was excellent!Keith K.
El cliente no dejó un comentario.Thaddeus T.
Everyone was so helpful and polite! It made the experience less stressful. Thanks for being awesome.Len H. | Overall Experience
Upon the return of the truck I did speak with the manager as the one day rental rate of $29.99 a Day is misleading. When I first called to this location apparently I was transferred to their call center and when I asked about reserving this 15 foot truck and how late could I could bring the truck back prior to the store closing, I was told this is only good for 6 hours and I needed to bring it back by 2:00, which defeats the purpose of renting it for the Day. I felt this was misleading and not very transparent in your advertised rate. The manager at the store attempted to explain the call center reservation misunderstanding however I will most likely use another company for our future moving needs.Thomas L.
El cliente no dejó un comentario.Hansford W. | Overall Experience
El cliente no dejó un comentario.Tell C.
They went above & beyond to provide great customer service & make it easy!SUSAN H.
El cliente no dejó un comentario.Waldo M.
Not all employees were wearing masks as required by Overland Park, KS.PHILLIP K.
Bailey was extremely helpful in getting me set up and recommending products to help with my move.Paula F. | First Impressions
Employees not friendly. and no parking available to keep my car until I finish moving and come back .Jamal F.
El cliente no dejó un comentario.Saysana I.
I have never been treated better by a business. The GM, Bailey, was the most professional person I've had the pleasure of doing business with in a very long time!RON M. | Overall Experience
El cliente no dejó un comentario.SAMUEL B.
El cliente no dejó un comentario.Bradley W.
El cliente no dejó un comentario.Albert J.
El cliente no dejó un comentario.Richard H.
Quick and easy. Drove up and personnel took the keys and that was it. Took 1 minute.Amir D.
El cliente no dejó un comentario.michael K.
El cliente no dejó un comentario.Beth K.
El cliente no dejó un comentario.carol M.
El cliente no dejó un comentario.Larry M.
El cliente no dejó un comentario.Jim O.
El cliente no dejó un comentario.Deborah R.
Very friendly and helpful staffDebra L.
El cliente no dejó un comentario.James T.
El cliente no dejó un comentario.Anna L.
El cliente no dejó un comentario.Barend V.
El cliente no dejó un comentario.Chris P.
El cliente no dejó un comentario.Christopher B.
I frequent this location. The people have been wonderful so far. However, this cargo van I just rented for over a week looked like the inside of the van had not been cleaned since the van's first rental. Also, the "Change Engine Oil Soon" light came on during the trip. No big deal, but I forgot to tell the young lady at the desk when I dropped it off.Dennis R.
The truck was so dirty, dead bugs all over the place & so dusty, top to bottom.ALAN S.
Absolute horrible did not do a walk though upon pick up if the truck asked if they could do a walk through upon return guy snatched the keys off the counter and then resumed to snatch the papers from my husbands hands then yelled at us in front of other customers when we asked about the read over on the receipt in front of other customers with many misc cuss words being thrown aroundchelsea R.
El cliente no dejó un comentario.Shawn D.
El cliente no dejó un comentario.Bradley S.
El cliente no dejó un comentario.Brenda L.
El cliente no dejó un comentario.Ronald C.
El cliente no dejó un comentario.Victoria M.
Thanks for excellence business.EUGENE W.
El cliente no dejó un comentario.JUDSON N.
I was told there was 3/4 of a tank of fuel in the truck at pickup and I would be charged if it came back with less. Upon doing the review there was a 1/4 tank and I was told to do the review on line to show a different amount of fuel and take pictures to prove it. Dropped the truck off and showed over 3/4 of a tank since I filled it and the guy checking the truck said they would not refund for fuel. Went inside and the manager who approached me without a mask told me she would not refund fuel and I told her two people told me I would be charged for fuel if it wasn't filled to the amount I left and again she said she wasn't refunding and another employee told me I should of brought it back with the same amount of fuel. I told them I could still use it then I'll just take it back out. She informed me it's not in my name anymore. I asked for my receipt and left. Don't tell me you will charge me for not fueling the truck and then don't refund when it's over. You have done it before.Jeffrey A.
El cliente no dejó un comentario.Russel G.
Nothing! Bailey Gadwood runs a tight ship!!Casey I.
The entire process was seamless and quick. The staff was courteous, helpful, and made our moving day as easy as possible. I won't use any other moving company or equipment in the area.Maurice K.
Pick up and drop off was easy and quick.Joseph S.
The truck was worn out. Steering was terrible, the truck wandered all over the road. The battery died after 20 min of having emergency flashers on.Thomas R.
El cliente no dejó un comentario.douglas C. | Overall Experience
I had an issue with the passcard that took several attempts to fix.Teresa H. | First Impressions
Due to the pandemic I needed to storage unit longer than expected. The staff was always helpful, competent and kind. Gracias.Elisa G. | Overall Experience
El cliente no dejó un comentario.Hansford W. | First Impressions
I have rented from this location a few times (as well as from other locations) and this one is by far my favorite. Staff is great.Chris C. | First Impressions
They really need to make ramps going into the climate control facility. Having the step going in there with a dolly makes it extremely difficult.ryan r. | First Impressions
Great facility, clean and secure!SHANE B. | Overall Experience
My experience with U-Haul was excellent. Bailey was so nice and helpful. At the last min I needed a storage unit and they were able to accommodate in a quick no hassle process. I would highly recommend this location.Janet s. | Overall Experience
El cliente no dejó un comentario.Mary F. | Overall Experience
Assistant manager was friendly, helpful and efficient.Rhea H. | First Impressions
Shelby set up my reservation and worked with me to make a perfect solution. Bailey checked me in quickly, she obviously knows what she is doing.Stephen J. | First Impressions
El cliente no dejó un comentario.Kara Z. | First Impressions
El cliente no dejó un comentario.Jeff N. | Overall Experience
Everything has gone as expected in addition to excellent and friendly service.john g. | First Impressions
El cliente no dejó un comentario.jamie r. | First Impressions
El cliente no dejó un comentario.Austin P. | Overall Experience
The associated were all fantastic. The locker itself was super clean. Getting in and out of the facility was a huge challenge in patience. Went there 6 times over the month. Each time was a chore. At least one day I had to wait over 8 minutes to get the driveway clear so we could get to the unit. They need a separate drive to the storage facility. Other than that a great experience.ROBERT O. | Overall Experience
El cliente no dejó un comentario.DEAN G. | Overall Experience
El cliente no dejó un comentario.JEFFREY L. | Overall Experience
I had tried multiple times to rent a storage unit online with no success, always an error when trying to pay even though my bank account was being charged, so I went to the location. The first person couldn't help me so I waited 20 minutes or more. Bailey then helped me get a unit within a few minutes. I know they were all very busy, but Bailey treated me with genuine kindness and true customer service. ¡Gracias!Jon J. | First Impressions
We were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you BaileyJudith C. | First Impressions
Only problem is trying to get around all the trucks and people renting trucks to get into the storage area. Can be very congested. Otherwise mgr Bailey was awesome and very helpful!ROBERT O. | First Impressions
The associate that helped me was fantastic. Super through, and really cute too!ROBERT O. | First Impressions
Bailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.Chris S. | First Impressions
Everything from check-in to check-out went smoothly and Bailey was a great help and very patient with my 86 year old Uncle. We appreciate her service. I also appreciate U-Haul practicing safe distancing so well.Eric P. | Overall Experience
The staff member who helped me was very friendly and helpful. Great service.BETH W. | First Impressions
Once, when my scan card was de-magnetized, and I couldn't get to my storage unit outside of office hours, I called customer service and the staff weren't very helpful. I ended up having to leave the place with all my stuff loaded in my trunk and drove around with a stuffed trunk all day. My experience at U-Haul was EXCELLENT, but I wish there were a way to remotely open and close the door outside of office hours for someone who got their card de-magnetized/stolen/lost.rachel m. | Overall Experience
Customer service is fantastic at this location, and the actual facility is well keptFelisha A. | Overall Experience
El cliente no dejó un comentario.Nicole P. | Overall Experience
Thank you for renting us the space .if we haft to come back again we was told we could that a good thing to know thanks. have a bless day .dale r. | Overall Experience
El cliente no dejó un comentario.Thomas S. | First Impressions
Great place. Always busy. Good people.Jerry G. | Overall Experience
Staff was very good. However the storage unit was a mess--had not even been swept out. I had a hired crew waiting to unload so went ahead and accepted--otherwise would not have accepted.Jay M. | First Impressions
The employees at this facility were very nice and helpful. The average rating is due to our outdoor unit was NOT swept out. This unit is advertised as 15" long, but it's only about 13.5" inside.john e. | First Impressions
The 5x5 unit 1202 is full of dead crickets!! Try sweeping it up prior to renting it next time.Diana S. | First Impressions
Great experience at a stressful time in our lives. Thanks for the easy and friendly process.Ryan P. | Overall Experience
The guy that helped me was very friendly and explained everything to me I will recommend you all to friends. Thank You !michelle A. | First Impressions
I am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.valencia b. | First Impressions
Fast and friendly service! Like the check in after hours- very convenientDarcy M. | Overall Experience
Everything went well during the time I used this storage facility.EDGAR N. | Overall Experience
Dale is a notch above! Keep him around!Stacy C. | Overall Experience
Employees cars blocked our shed every-time we went to get things out after our house was repaired from a fire. Also, the parking lot is overcrowded with trucks and trailers. Gate was constantly blocErin E. | Overall Experience
Very personable and helpful staff!! Use them every time there is a needed move.Darcy M. | First Impressions
Awesome staff, quick and responsive.Marc F. | First Impressions
everything was goodemilio m. | Overall Experience
Friendly, clean and helpful.bart p. | Overall Experience
Everyone was great to work with, there customer service is top notch!!!!Travis V. | Overall Experience
This place is the best!!!!JAMES D. | Overall Experience
The unit was clean, and the staff are more than helpful. ¡Gracias!Dennis W. | First Impressions
Always very nice and polite.ELAINE B. | Overall Experience
The entire crew was very professional, and extremely helpful!!tim c. | Overall Experience
No parking poor customer service and never able to access your unit due to trucks being parked in front of them and security gate always open never closedJoseph E. | Overall Experience
They are friendly and helpful at this location!Stephanie C. | Overall Experience
Customers are not able to speak directly to staff at the locatIon desired. Call centers set up moving and storage. Inaccurate info given and poor communication. Must go in person for accuracy.Angelia M. | Overall Experience
Thank you for being apart of the Olathe community. Business like you is what has made Olathe a great place to live.dean V. | Overall Experience
U-Haul has become our go to place when we need moving services. Very helpful, knowledgeable, friendly. reasonable pricing....... thank you!dean V. | First Impressions
The young man was patient and helpful even though I was exhausted and not very nice to him (I'm so sorry!!!) The facility is incredibly clean and well kept. Plenty of carts to move items upstairs.lisa G. | First Impressions
Great can not complaintJennie C. | First Impressions
Will continue to use this Olathe location as every team member is always helpful. Anthony even stayed late to wait for my husband to arrive with the U-Haul truck. We will share our wonderful experiencADA M. | Overall Experience
NingunoVictor V. | Overall Experience
Great customer service very helpful I would recommend this station anytime, to my friend and family . GraciasCELIA R. | Overall Experience
Good experience.Michael K. | Overall Experience
I've used this specific location for MANY years because of the amazing service.DEB G. | Reservación
This is my favorite location. We have used them several times. Everyone is super nice and helpful.Sarah S. | Overall Experience
Very convenient and easy access.michelle f. | Overall Experience
The only “problem” I encountered was the inability to end my contract using the online app.Debora K. | Overall Experience
Will come again. 😁😁.herbert s. | Reservación
The 2 guys working there were not on the same page. I was told that I needed to come in to add someone to the storage account and was told he was already on the account once I arrived so wasted trip.joseph p. | Overall Experience
ThxJack R. | Overall Experience
Every time I was at your place, I talked to the same man. He was always very nice, helpful and kind and patient with me. It is rare to receive this kind of customer service and I LOVED it!!!Martha S. | Overall Experience
Great staff. Efficient.Jerry G. | Reservación
The staff went above and beyond to help meDoug D. | Overall Experience
All goodtony k. | Overall Experience
Average experience with my storage unit. Clean and location was good.susan h. | Reservación
Very efficient and helpful.Timothy B. | Overall Experience
Great service. The nickel and diming is a bit annoying, but the people were great.kristin b. | Reservación
Great place to rent storage space. Reasonably priced and a secure location for your property. Easy access with the control card they give you. I highly recommend this location!Judah P. | Overall Experience
.alicia s. | Overall Experience
Great staff, great service, and prompt response to questions and needs. Highly recommendedSamuel H. | Overall Experience
¡Gracias!Heather D. | Overall Experience
NiceTracy B. | Overall Experience
Didn't really have any problems other than price. Couldn't afford such a small space for that much money anymore.Aaron S. | Overall Experience
There is no parking available at this facility. Very unfortunate. Makes it very difficult for an individual to rent a truck, leave your vehicle there and return the truck on the same day.Tom M. | Overall Experience
All goodMICHAEL G. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!