Customer Reviews for U-Haul Moving & Storage of Ogden

6,459 comentarios

3421 Wall Ave   Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

(801) 392-5349

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(801) 392-5349

3421 Wall Ave
Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

everyone was professional and knowledgeable. They had the supplies and parts I needed in stock, and the installation of my hitch took less time than I expected.

Gregory S. 
Clasificación:
1.0

They tell you can that you can access your storage till 10 but really it's till 5 then the qr code for extended hours doesn't work and when you try to call the general manager she'll just ignore your calls till she blocks you and when you let her know you're going to file a complaint she'll evict you even if you just paid rent 5 days ago and she won't give you a refund but she will put a past due payment lock on your unit even though it's up to date worse experience I've ever had and I'll be sure to let everyone I know about how awful it was and how poorly Sierra Kennedy does her job

Felipe G.  |  Overall Experience 
Clasificación:
1.0

The Ogden location for the truck rental return and auto carrier trailer return was a horrible experience!!! The women that work at the Ogden location and especially the young red haired woman was not friendly at all and acted as though she was totally put out to help with equipment return. She was not helpful and was the most rude person I have ever met. My son n law and my daughter and I could not believe the extreme rudeness and poor customer service I received at the Ogden UT location. The thin red haired woman and the other also red head gave me no eye contact. Did not want to help and blew me off as if I was invisible. Note: I was very nice and could not understand why being treated so badly. It was not my fault that a bad undersized truck was made available to rent and travel Out of State. The truck had mechanical issues that my son n law pointed out in a very nice way. It was also not my fault that the store in AZ let the wrong auto carrier trailer be connected to the moving truck to go to Utah. I am upset and should be but not once was I ever mean, raise my voice, or treat any of U-Hauls personnel badly. The personnel working at the AZ store were very nice but had no clue or idea where my reserved truck was located. The women personnel at the Utah location were extremely nasty and should be fired or at least reprimanded! All my previous past U-Haul rentals were great with great Ogden personnel help. What has happened to go from great to extremely Bad personnel help or actually not really any help at all with this most recent move??????

KAREN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAMILLE Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda H. 
Clasificación:
5.0

The truck could have been washed, especially the windshield. Other than that, an excellent experience.

WALLACE M. 
Clasificación:
3.0

Line was long. Took at least a half hour to reach the counter.

Jerry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
5.0

Great team at the Ogden location!

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

They were friendly fast and efficient

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY H. 
Clasificación:
4.0

Explain all charges that will be included. Excellent sevice

DOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette C.  |  Overall Experience 
Clasificación:
2.0

Tardiness should be a late fee not an entire days rental. We showed up 15mins late and received an additional $99 payment (miles included). Total for 20' was $257 for 2 day rental that was 75 miles.

ALEX R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIAH J. 
Clasificación:
5.0

Erik was professional and helped get me going quickly!

Mindy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Haley V. 
Clasificación:
1.0

El cliente no dejó un comentario.

ZACHARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

I think one thing I'd improve, is to help untie cars from the trailers. Like ok that customers have to drive it down. But to remove straps, chains, ... I think it should be included in Uhaul service. The person was trying to show it to me and she couldn't even unleash the strap herself, so it's a little strange to ask customers to do it when even associates have troubles doing it ? Otherwise, very helpful and nice staff at the counter !

Thomas L. 
Clasificación:
5.0

Not much. Good place.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie L.  |  First Impressions 
Clasificación:
2.0

The ladies helping us were anything but helpful. We called ahead and told them we would be late. They called us to ask us when we would arrive and I was probably 2 minutes out and told her I had called earlier to tel then we were going to be late. She explained she was not told that information. When we got to uhaul the other person helping us said “ugh those people said they were only going to be 15 minutes late”. She didn't realize we were “those” people that had called in. But I never said ide only be 15 minutes late either as we were held up on our first errand. We were charged 200+ more than what we were quoted. I cancelled another truck rental because I thought you guys beat there quite but that was a straight up lie. I was informed if we rented a storage unit with uhaul the first month would be free. When I asked about that the girls said “o ya you need to take care of that” Well why doesn't your employees have that ability to help us with that? So I asked them to have the truck returned to a location that rents the storage units so we could arrange that. They had the truck returned to a location that does not rent storage units. I had to call around and find a location that rents storage units. My husband got to the storage unit at 6 pm and had one hour to unload before they kicked him out so he had stuff in the uhaul truck over night. Overall our experience sucked and those helping us were rude and unprofessional and couldn't even direct us in the correct locations or to the correct people to help.

KEVIN W. 
Clasificación:
5.0

When I arrived, they were prepared. They knew who I was, had my vehicle out front and ready. Both pick up and return, I was in and out in minutes. Very pleased and I will be back.

ANTONIO VALENTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS C. 
Clasificación:
5.0

Excellent Customer Service!!

MARINDA M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Roger W.  |  First Impressions 
Clasificación:
5.0

My overall experience with my unit and truck rental was great. The only thing I would recommend is giving a military discount on all the product/services and not just a few.

Rochelle T.  |  Overall Experience 
Clasificación:
5.0

This was my first time renting from this location and it definitely won't be my last. From the very beginning I was treated so great and the whole process was simple and quick. The staff here is super friendly and helpful and they have so many supplies in stock to help with any moving needs and they keep the vehicles very clean and ready to go so there's no long wait.

JOSE M. 
Clasificación:
5.0

Also very professional, and pleasant. Was quick and easy process.

GERRI S. 
Clasificación:
5.0

I love the simplicity of my whole rental experience. Everything done online. Easy in easy out. it was great.

denny N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD A. 
Clasificación:
5.0

The lady helping us was AMAZING!!!!!!

TODD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
3.0

There didn't seem to be enough employees for all of the customers that morning, and I would have thought the pick up process would have been quicker with my online request and confirmation

DORIS C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Autumn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL C. 
Clasificación:
5.0

The guys that did the original pickup was great. My move had to be extended so I called to extend it another day. Right before we were done getting everything in the unit my son had a emergency and had to leave. Problem he was my driver. I'm in a wheelchair so that left me without a driver. I called and was told they don't pickup trucks; then hung-up on me. I called back and waited over 20 minutes and got the manager and she immediately said you need to have us pick up the truck. I told her yes. When they got there she stated, by the way there is a $200 transport fee. Then she got into her car. Emergencies happen, I started calling uhaul over an hour before the truck was do back so I wasn't charged for another day. There is a difference between a true emergency and just not bringing back the truck. My $120 rental w/gas went up to $449. The manager is rude, cruit.

MELINDA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanya S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
4.0

Make it easier to actually talk to someone in the stores location when calling.

Scott L. 
Clasificación:
1.0

Awful experience, everyone involved was terrible. I cannot believe how poor my experience was there. I will never, under any circumstance use this location again. I will tell everyone I know that it is awful as well.

NATHAN S. 
Clasificación:
5.0

Your customer relations were excellent, nothing makes me enjoy a business more than polite informative people.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINNI M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER G. 
Clasificación:
5.0

All around good!!

DEBORAH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tex R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abraham D. 
Clasificación:
1.0

Terrible. Booked online and was called to be told that someone at the store gave the truck to another person and nothing was done to have it resolved. I had to convince the employee to rent me a truck half the size. She offered to let me have it for an extra day and said the miles would be covered. When I went to pay, the person checking me out said the notes didn't reflect those changes and they tried to charge me the full amount. Terrible service. Terrible communication. Terrible company.

Levi J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE L. 
Clasificación:
5.0

Everything perfect

VICTOR V. 
Clasificación:
5.0

You guys were great to work with. I would highly recommend U-Haul of Ogden.

Jackson H.  |  Overall Experience 
Clasificación:
3.0

The woman who helped us was rude. She literally ROLLED HER EYES at us at one point. She implied she was superior and all knowing whereas we were stupid and wasting her time. Older lady, missing teeth. Man who helped us return the van was great.

KYLIE T. 
Clasificación:
2.0

Did not get dolly or furniture pads.

Noah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ty H.  |  Overall Experience 
Clasificación:
3.0

When a customer says Goodmorning or any type of greeting, greet them back having a stuck up attitude made my experience from being excellent to average. Poor customer service and bad attitude from front desk

ALAN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly W. 
Clasificación:
4.0

long lines, long wait and my access card doesn't work most of the time. but otherwise it's a lot cheaper than near storage unit facilities. Over all no issues so far!

Sarah B.  |  First Impressions 
Clasificación:
5.0

I am so grateful for the help from the manager at the Ogden facility on Wall avenue! She helped me transfer my storage unit to a bigger unit and that was an enormous stress for me. I was preparing myself to weed through and get rid of items to make it all fit. She freed me of a major headache! ¡Gracias!

Jermiah W.  |  First Impressions 
Clasificación:
2.0

I rented a tow dolly, one of the wheel straps was pulled out of the ratchet and extremely frayed. It took me a couple minutes to get it fished through. Secondly I brought the dolly back 3 plus hours before my allotted time was up, I was told at the drop of bay I had brought it back on time and didn't owe anything extra. The next day I open my bank app to see I had been charged for an after hours drop off! It needed to be back by 5:30 pm and I had dropped it off around 2:00pm. Needless to say I was not happy.

FLETCHER A. 
Clasificación:
3.0

Check-in staff was extremely unfriendly and very ornery! Her customer service skills were terrible!

Richard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo g.  |  First Impressions 
Clasificación:
5.0

nothing great as is

patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M.  |  Overall Experience 
Clasificación:
5.0

Recommend reducing the amount of time using the online format to check out a rental. It took nearly 30 minutes to do so, compared to using the counter. Will no longer be using the online service in the future.

Roman F. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD N. 
Clasificación:
1.0

Clarification on the gas gauge and reimbursement for overfueling.

JOSHUA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BETHANY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alison K. 
Clasificación:
5.0

very professional and helpful

PATRICK S. 
Clasificación:
1.0

Outrageous prices. The truck broke down on me twice. I went a total of 32 miles, replaced the fuel I used and still ended up paying 100 dollars. Ridiculous. I never want to return to uhaul again, especially not this location.

TIFFANY J. 
Clasificación:
5.0

Do not change a thing. This was by far the best UHaul experience that I have ever had!

RODNEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLORA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
5.0

Everyone was great!

PAUL R. 
Clasificación:
5.0

The truck was very clean! They were very kind and helpful!

CYNTHIA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMANDA W. 
Clasificación:
3.0

Any attempt to pretend like the employees aren't angry that they have to actually talk to a customer.

Raymond H. 
Clasificación:
5.0

No all was good

VICTOR V. 
Clasificación:
4.0

El cliente no dejó un comentario.

LANE W. 
Clasificación:
2.0

The equipment was clean and worked but the customer service was horrible.

JEFFREY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA B. 
Clasificación:
5.0

It looked clean , well managed and safe. I felt good leaving my belongings there.

rochelle g.  |  First Impressions 
Clasificación:
2.0

Rude people bad service

Cody C.  |  First Impressions 
Clasificación:
4.0

The stow clip for the safety chain was broken leaving a jagged piece of metal, it cut my leg deeply.

Zechariah N. 
Clasificación:
5.0

They are great!

JEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
3.0

The person who checked me in was, was not pleasant. He used to many me/my comments, like "My Truck" he was just not very professional. I would not say anything because it will never see the light of day, but he BARKED at one of his fellow employees, that did not set well with me. Well back to Budget truck rental I guess.

G M. 
Clasificación:
2.0

The manager has poor customer service skills. Cold as ice! Didn't believe me when I said I had tried to follow procedures the previous night, when checking-in before returning my key. I will not rent at that location again.

BRIAN C. 
Clasificación:
5.0

The two who helped us were amazing! The manager and trainee were very helpful and accommodating to our situation. Gave us the information we needed and got it set up quick. Would recommend!

joen f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd Y. 
Clasificación:
3.0

Windshield was filthy. Used mobile and truck was not entered it said. When return I was told the dolly was missing. I didn't order a dolly so didn't expect one to be there. Lady said there “is always a dolly”. Reiterated this statement again and again. Said I would be charged $100. Asked for proof it wasn't there! How do you prove a negative? Then she hung up!

Bradford B. 
Clasificación:
5.0

The website wouldn't let me complete my rental. Making this experience take longer than it needed to and less enjoyable.

Milton F. 
Clasificación:
5.0

very nice and on-time. accommodated and operation was efficrnt.

Robert M. 
Clasificación:
5.0

Very pleasant experience

Michael T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

Love the electronic checkout option

Glenda R. 
Clasificación:
5.0

Great staff. Friendly, helpful and very easy to work with in planning unit rents and availability.

David C.  |  Overall Experience 
Clasificación:
5.0

everything seemed to work in a orderly manner. Gabe was extremely helpful, fast and professional in processing the reservation and trailer hook up.

RONALDJAY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi B. 
Clasificación:
5.0

Excellent service. Im so glad this company exists for those of us who don't own trailers

WILLIAM H. 
Clasificación:
4.0

Knowledge of how to drop off after would be helpful and easy

MICHAEL B. 
Clasificación:
5.0

Everything was right foot me.

MARTHA D. 
Clasificación:
4.0

Ogden was great. It was just 45 miles from where I was scheduled to pick up the truck and dolly. That meant more than 2 hours (and gas expense) that delayed my trip by a day.

LEE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jackie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANETF K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Allie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ila A.  |  First Impressions 
Clasificación:
5.0

The site was affordable and well maintained with carts available for no additional costs. It met all my needs for the 2 months that I stored my extra household goods after a move.

Steven H.  |  Overall Experience 
Clasificación:
5.0

So far, couldn’t be better.

john c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenae B.  |  First Impressions 
Clasificación:
5.0

Fueron rápidos y atentos los empleados .

Sandra G.  |  Overall Experience 
Clasificación:
5.0

Gracias

Trina R.  |  First Impressions 
Clasificación:
1.0

I received the absolute worst service from Erik Simmons. The man was rolling his eyes and shrugging his shoulders and being indignant towards me despite being a returning paying customer. Mr. Simmons and I were in disagreement about existing damage to a rental truck which he was trying to place blame on me. When I asked to see a picture of the truck prior to me renting it , Mr. Simmons showed me a picture of a completely different truck ! How do I know ? Because the truck I rented has a serial number painted on the truck just above the drivers seat. Mr. Simmons told me the picture was taken on June 18th , 2021. However there was no serial number on the truck he showed me despite claiming the truck had been at that facility for 3 or more years now. I asked Mr. Simmons for contact information and how to begin the process to dispute the damage, he responded by calling the police and describing me as a threatening black man with gold chains and tattoos ! When the cops arrived , they told me I had every right to try to collect that information. Being reduced to negative stereotypical attributes and having the cops called on me for wanting a corporate email is not the service I was looking to receive from Store #720055

marcel p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Liberty L.  |  Overall Experience 
Clasificación:
2.0

There was no way for me to cancel my monthly rental through the app or on the website. So I had to call and wait online forever to get through to someone. I also never received the email (that I was promised) confirming that my rental had been canceled.

Rex P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mercedes S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H.  |  First Impressions 
Clasificación:
5.0

Employees at this specific location in ogden went above and beyond to make sure I had a good experience.

CLAYTON M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS R.  |  Overall Experience 
Clasificación:
5.0

Staff was great. Helpful and courteous! Overall experience all the way from truck rental to storage units was excellent. I Definitely would recommend Uhaul and this storage location to my friends .

Adam P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharene D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyson a.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Jessica D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly M.  |  First Impressions 
Clasificación:
4.0

Not all the staff were rude, just one lady. Overall I was very happy

Khymm F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rusty P.  |  Overall Experience 
Clasificación:
5.0

The extended hrs helped me get excess stored on site at night to t to enable truck turn-in on schedule.

Steven H.  |  First Impressions 
Clasificación:
5.0

I'm sorry that the people I tried helping were a royal pain in your butt. They showed no respect to the rules or the property and I should have known better than to have helped them. Even when being evicted I was shown patience and respect by your staff. I appreciate you and your facility. Again I'm truly sorry for the lack of respect and consideration the people I helped chose to display. My mistake. Please accept my apologies.

Brendon S.  |  Overall Experience 
Clasificación:
1.0

I didn't have a good experience via phone with representatives prior to move in. They lacked customer service skills and technical communication skills. When I started to ask about my storage unit I was hung up on. I believed the first unit I booked to be online move-in accessible, but I ended up not being able to use the online process for that unit, so I ended up booking a different one. This took a significant amount of time to figure out and disrupted my moving schedule. I also ended up getting charged for the first month despite the deal running for first month free if also booking a u-haul truck. Had I been able to discuss my unit prior to move in I maybe would've had a different experience.

Rachael G.  |  Online Move In 
Clasificación:
4.0

Only thing is my outdoor storage was not empty that I was assigned to. Ended up getting one inside that was smaller and more money

Leticia C.  |  First Impressions 
Clasificación:
5.0

Over all my experience and time with the storage unit was great. The only issue I had was when I had gone in to tell them that I was done with the unit. I had to wait over 20 minutes and at that point I was frustrated and finally left. There was one guy working hard to help a customer in one line. In there other line there was an older woman who was being helped by a clerk and for some reason another staff member was standing there watching that interaction who once looked up and said we will be right with you. There was one guy on the phone helping another customer. Two staff members where just walking around behind the desk. In line there was me and one other guy behind me. After waiting for so long I just polightly asked if I had to stay there or if I could just call in later to close out my account. For three days I tried to call and got looped around the phone system and never actully talked to someone. For as many customers that where in the store 4 of us with 5 or so staff members it seems a bit crazy that there was over a 20 minute wait to be serviced and again it was only 20 minutes because I left.

Shawna C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynette P.  |  Overall Experience 
Clasificación:
3.0

It was well and convenient had carts that you can hall things with made a big difference its clean and we'll taken care of friendly people.

Cynthia D.  |  Overall Experience 
Clasificación:
1.0

The manager was very rude an was extremely angry an screwed me out of everything I owed an messed me up on my payments, falsified the paperwork so it looked like I wasn't paying my bills so she could get her boyfriend to get there hands on a very expensive piece of art I had in there an I had a lot of personal things that were important to my children an she had a personal grudge against me since before she started working for you so she got what she want. I'm going to bring up a lawsuit against u haul for harassment and for theft of me stuff in storage thank you for the e you put me thru this is the worst company I've ever dealt with you are theifs crooks

JAY G.  |  First Impressions 
Clasificación:
5.0

Uhaul continues to impress me in customer service

Steve P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PETE G.  |  Overall Experience 
Clasificación:
5.0

A pleasure to deal with this facility.

Rose D.  |  First Impressions 
Clasificación:
1.0

I did not just move out. I was wrongfully evicted in October and all my stuff thrown away. The manager is the worst person imaginable and being next door to the homeless shelter doesn't help. If you had my stuff and failed to notify me i am suing!

Angela R.  |  Overall Experience 
Clasificación:
3.0

Access options are extremely difficult with a trailer. The floor of the interior storage unit was dirty, uneven, and rough concrete. Not at all what I expected.

Tom M.  |  First Impressions 
Clasificación:
5.0

Needed storage after selling a house with most, but not all, furniture. This was an ideal solution. Easy process, helpful staff, convenient auto pay.

Doug S.  |  Overall Experience 
Clasificación:
5.0

thank you so much for keeping my deceased husbands paintings safe and secure throughout the past 10 or more years. I will certainly use you if the need comes up again.

CAROL S.  |  Overall Experience 
Clasificación:
5.0

It was fast and convienent

Lena G.  |  First Impressions 
Clasificación:
4.0

My recommendation would be to include if the unit is on the mezzanine or ground level and include a map or something to highlight where the unit actually is. But overall it was far easier than other storage units I had to deal with.

Abinadi B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lex J.  |  First Impressions 
Clasificación:
5.0

The ladies that worked were always amazing and nice.

alicia o.  |  Overall Experience 
Clasificación:
5.0

Uhaul moving and storage is an excellent storage facility and will use the facility in the future if i need again

Randall T.  |  Overall Experience 
Clasificación:
5.0

I really like the way they treat they Customer really know that my stuff is safe there thank you

Bonnie N.  |  First Impressions 
Clasificación:
1.0

Leaking from roof into the unit Ruining property

JOSEPH D.  |  Overall Experience 
Clasificación:
5.0

Peace of mind , clean and safe. Happy holidays . Thankfully . M Crawford

Marlon C.  |  Overall Experience 
Clasificación:
4.0

Honestly, staff was a little grouchy, but it seemed a busy day and they were helpful, and that's what counts.

SAREAH G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kale S.  |  Online Move In 
Clasificación:
1.0

i rented a unit for $54+ from a helpful young lady, left the facility and returned home. Then I realised that the Unit I had chosen in the facility would not be suitable. I tried to rearrange the unit over the phone, the young lady advised me that she was unable to see what was available and what was not. Consequently I returned a little later to the facility to rearrange the rental and the female customer service rep, Carol, was little more than unpleasant. She was rude, curt and unhelpful. She claimed that the price I had been quoted in the morning of $59+, and that was also listed on the website, was not the price of the unit I requested in place of the original one. She claimed that it was $69+ and had always been that price. She offered no explanation for the price hike of $10, other than that it was the original price. I left and immediately found another provider, with a site manager who has had some customer service training and knows how to employ it. I am happily ensconced at that site Bad choice of employee, U-Haul. I will not return to your facility for any service or product. I will also share my experience with anyone who wants to know where to store their belongings for a lengthy-term (12 months +)

debi s.  |  Overall Experience 
Clasificación:
5.0

This was the next best thing to inside storage for our RV. The RV was protected from the elements by the roof but got very dirty on the outside. Dirt/dust was easily washed away with a hose.

PATRICIA C.  |  Overall Experience 
Clasificación:
3.0

I made a reservation. Had a reservation confirmation, and when I went to move in, I was told the reservation meant nothing because there weren't any spaces available. I was told it was first come, first serve which I thought the reservation would help with. It didn't. Fortunately, on the day I needed the spot, one did become available and they contacted me and offered it to me, which i appreciate. A bit of a rough start but I do have a spot and i'm sure it will work out just fine.

Robert G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W.  |  Overall Experience 
Clasificación:
1.0

I rented the rv spot for a month but didn't actually use it when I went in to cancel after 2 weeks of renting it to cancel it I was told that you don't prorate and won't refund the two remaining weeks of my rental so now that your going to rent the spot again cause they are high in demand your going to double dip I will highly not recommend you're storage facility to anybody I will recommend people look elsewhere for there storage needs

Jake C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David J.  |  Overall Experience 
Clasificación:
5.0

I would like to thank you all so very much for helping me keep my stuff safe for the I was there you guys were great thank you for working with me when I forgot to pay you guys were always so good and helpful thank you very much

Trina R.  |  Overall Experience 
Clasificación:
1.0

The manager Ms. Kennedy is one of the most unprofessional rude people I've EVER encountered at a Uhaul. She also took it upon herself to close use for customers to use the restrooms, stating," I'm tired of putting toilet paper in and having it go missing!" So, with all the money we customers pay she first put a keypad outside each bathroom, then closed the bathrooms with a sign. I think there are laws she's breaking and secondly she doesn't own this Uhaul. She also treats customers rudely, she is not a good representative of Uhaul and I hope they replace her. Look at the local ratings for his place, it's low for a reason.

Robin Y.  |  First Impressions 
Clasificación:
5.0

Thank you for the free month. Wish I would have found you first.

Gary P.  |  Overall Experience 
Clasificación:
5.0

Excellent service. I was having ALOT of issues with the app when my 1st payment was due so it ended up being late. They were very kind when I explained to them, what issue I was having and even waived my late fees. I have ZERO COMPLAINTS!

Natalie G.  |  Overall Experience 
Clasificación:
5.0

Everyone of the personal were absolutely helpful and understanding. I would definitely recommended this facility to my friends.

ralph w.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

kevin b.  |  Overall Experience 
Clasificación:
5.0

My friend Lana Adams reserved me a 5X10 unit storage. They told her it will be on the first floor we got there its on the first floor upper level. Thank you for helping me U Haul

Susan L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike D.  |  First Impressions 
Clasificación:
5.0

very helpful and courteous customer service. Highly recommend

Randall T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy C.  |  First Impressions 
Clasificación:
5.0

Sierra Kennedy was awesome

Ian C.  |  First Impressions 
Clasificación:
5.0

Clean and spacious storage room and was plenty for me. I like the fact its temperature controlled.

Brigido C.  |  Online Move In 
Clasificación:
4.0

Good customer service!

Donna R.  |  First Impressions 
Clasificación:
5.0

Great customer service!

Matthew B.  |  First Impressions 
Clasificación:
4.0

Chrispen and Sue were especially proficient. Just one minor mis-step in the 3,000 sq ft house that was packed--a broken shelf which I am told will be replaced.

Sherley B.  |  First Impressions 
Clasificación:
4.0

They were kind

Lonnie A.  |  First Impressions 
Clasificación:
5.0

Great service, friendly and helpful clerk. Will highly recommend location .

Jackie J.  |  First Impressions 
Clasificación:
5.0

Staff was knowlegeable and helpful in setting up my storage unit

skot t.  |  First Impressions 
Clasificación:
5.0

very clean friendly cool great all around

Linda E. | Reservación
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