El cliente no dejó un comentario.Pam C.
Customer Reviews for U-Haul Moving & Storage of Ogden
Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Carlos O.
El cliente no dejó un comentario.Devin B.
I was impressed with how many useful services were available. I had a storage unit, and i rented a box truck and a u-box shipping container. The employees constantly had everything ready and waiting for me, even though I only gave a day notice. They did an excellent job explaining the process and what to expect, and came through on everything. If i weren't moving away, I'd definitely use the services again! I will also use U-Haul for my next moveCasey M.
El cliente no dejó un comentario.ted H.
El cliente no dejó un comentario.HENRY B.
El cliente no dejó un comentario.Jim W.
El cliente no dejó un comentario.nikko M.
It was easy to pick up straight forward instructions. I have no complaints Good job!Jeannie O.
El cliente no dejó un comentario.Jennifer J.
Very helpful!!!Adrian H.
El cliente no dejó un comentario.HEATHER C.
The trucks need to be in better shape.,A faulty door seal made the front seat a noisy wind tunnel and the door open light come on for the entire trip.Kevin D.
El cliente no dejó un comentario.Raven P.
El cliente no dejó un comentario.Justin D.
Great customer service and friendlyLouise W.
El cliente no dejó un comentario.Sherry S.
El cliente no dejó un comentario.Michael M.
Nothing. Just keep up the good work.Darin H.
El cliente no dejó un comentario.Lisa M.
The two gentlemen that helped me out, were incredible. They were polite, quick and extremely accommodating on a Saturday night near closing time. Top notch guys!Jeremy U.
The truck was super helpful and Josh made it a very easy process. ¡Gracias!John C.
I was a little unclear about my check in that I didn't need to go in side that an email was being sent to me. Other than that everything was great.Debora G.
Your "24/7 self pickup" I was 15mins late and you locked me out of the system. Make it available 30mins before and after. This was very frustrating. First my my contact said two days and then it say 24 hours for even more money.Tim H.
El cliente no dejó un comentario.Blaine F.
El cliente no dejó un comentario.Lonn H.
El cliente no dejó un comentario.HENRY B.
Get better customer serviceSebastian L.
Very organizedZayus S.
i need my rental paperworkRobert E.
Lonn Holcomb makes me feel like his most important customer. I rent from this location, even though it is farther from my home, because of Lonn's superior customer service.DONALD P.
I was inexperienced and should have noted that the gas tank was not all the way full. I filled it up and it cost 31 dollars ( Gas is high but ouch!)Linda V.
El cliente no dejó un comentario.SHAUNA L.
Michael West assisted me both for check-out and check-in of my rental - I needed some furniture pads and an appliance dolly. He was very friendly and got me taken care of quickly. I really appreciated his high level of customer service - honestly the best experience I've ever had with UHaul.Christina H.
El cliente no dejó un comentario.Elizabeth G.
Your Personel were great. Very Helpful.Kerry K.
This location needs more customer parking. I showed up at 2pm and it was all full and I had to park with the trailers.Richard R.
El cliente no dejó un comentario.Jayden B.
Great seevice.JONATHAN R.
El cliente no dejó un comentario.Jeri J.
El cliente no dejó un comentario.Karla J.
El cliente no dejó un comentario.Andre D.
Lonnie did a GREAT job getting things set up, and checked in!! EXCELLENT customer service by him!!louis M.
We were so pleasantly surprised by how prompt, organized, and smoothly our rental went. ¡Gracias!David H.
I overpaid for gas and they wouldn't help me out.Jedediah W.
The lady checking me in to get the truck was a bitch! She wouldn't let me finish one sentence because she was so rushed, but no one was in line behind me. She was not nice or friendly. She was very short, rushed, and inpatient. I didn't catch her name but she came in around 1015 ish Saturday April 23rd and had blonde hair. You guys said you called and texted me that the truck was at Ogden instead of my preferred location at roy so that is VERY frustrating.Kelly T.
El cliente no dejó un comentario.Willis M.
Everything was great, very clean and organized, quick and understanding staff. Just pricey, which is as expected.jonathan E.
El cliente no dejó un comentario.NEVIN C.
Online registration was excellent. Really liked the extra offers to include workers and storage. Great business modelMichael K.
El cliente no dejó un comentario.Christopher R.
extremely smooth snd positive experience especially checking the car out and reporting extra damage before using the rigPam H.
Josh was amazing!! Had a great experience!! Thank you!!Lisa G.
Have them do a better job of checking tires before renting out equipment. I had to ask for one of the tires to be replaced...completely worn out tire.Thomas F.
El cliente no dejó un comentario.DEBRA W.
El cliente no dejó un comentario.Steve G.
El cliente no dejó un comentario.LARRY F.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.Natalie M.
El cliente no dejó un comentario.Alicia K.
El cliente no dejó un comentario.BRUCE C.
The 2 female agents behind the desk were unfriendly, and had the personality of a toad. I am 72 and have used Uhaul for decades, but never again.crawford M.
Inspect the vehicles a little more Thoroughly making sure safety features are working properly in the truck I rented the defrost selector was stuck in ac mode .Brandon C.
El cliente no dejó un comentario.James W.
Great service - even with a last minute change to a larger truck!Tim G.
El cliente no dejó un comentario.DON D.
El cliente no dejó un comentario.Linn W.
El cliente no dejó un comentario.Kip F.
The return process was quick and easy.Kenneth R.
El cliente no dejó un comentario.Alex R.
El cliente no dejó un comentario.Ron H.
Fix your website for turning in equipment after hours. This is the second time I have tried to use it and can't get it to work. So, in return I was charged an additional $20Wendy W.
El cliente no dejó un comentario.Leonardo C.
El cliente no dejó un comentario.John S.
I was put on restriction to my unit by the manager who was rude for being in my unit to long .JAMES M. | Overall Experience
El cliente no dejó un comentario.Alicia L.
Good process checking in and returning.David E.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Justin E.
Everyone was amazingWilliam R.
No commentsValerie H. | Overall Experience
El cliente no dejó un comentario.roy b. | Overall Experience
Person who checked me was great.Jay M.
El cliente no dejó un comentario.Mary Jane R. | Overall Experience
Maybe lower prices I paid over 200$ for a U-Haul.... That's all thanksShane M.
El cliente no dejó un comentario.Galen A.
When you have people youse their phone to pickup the equipment calling it an express pickup then it needs to actually be an express pickup and not take 20 minEric H.
They were great all around ~ thanks!!Kenneth O.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.Christopher P.
I dropped off my rental @ 9:30 my the person had to look for my contract so they did not find it till 9:50. Location also hard to spotMarie E.
The customer service representative was very short and condescending as well as unhelpful as it relates to the return of the truck and getting things sorted out with the trailer I hauled across the country for U-Haul. We also had horrible gas mileage the entire way averaging 6 miles to the gallon for over 2500 miles. The truck was empty aside from two small items and the only reason we even rented this truck is because we needed three seats. The trailer we towed was empty and we still got crappy gas mileage. When I ask the customer service representative if that gas mileage was normal she said yes. This is helpful information to provide to somebody before they rent a truck to drive across the country with. I will never do anything like this again and will never trust U-Haul to be straight with me.Jeremiah R T.
U did good jobDerek C.
The damage on the vehicles need to be clearly marked and when necessary, repaired.Stephanie G.
Excellent manager at Ogden location!Chris F.
El cliente no dejó un comentario.rhett B.
Well since you ask I don't think their is.LUIS P.
El cliente no dejó un comentario.KwangGyun K.
Extraordinario servicio al clienteDarren P.
El cliente no dejó un comentario.Danielle B. | First Impressions
El cliente no dejó un comentario.Neal R.
El cliente no dejó un comentario.Matthew G.
El cliente no dejó un comentario.Sarafina D. | First Impressions
Had 1 month free cause i used a truck never put anything in it canceled it 3 separate times once that free month was up cause I kept getting harrased about payments and now im still getting harassed and they've started calling my family when I canceled it over a year ago saying I owe hundreds of dollars and your auctioning my stuff well theres nothing to auction its empty and always has been!Emilie S. | Overall Experience
Great customer service experience in getting everything I needed.CURRESSIA W. | First Impressions
They put toilet paper in the bathrooms, they didn't have any in there for a while. I like having my storage inside the buildingCrystal S. | First Impressions
I was unsure about reputable storage facilities in the area. U-haul is a name I trust. We rented a truck and two units for our recent move. Everything was clean, orderly, predictable, friendly, and convenient. Well done U-haul.Gwendolyn A. | Overall Experience
The poor rating is no reflection on the employees at the Odgen facility. It is because of Uhaul's policies & procedures. I already tried to resolve these issues at corporate level. I would like to thank the staff at the Odgen facility for helping me load my Uhaul when my moving help didn't show up. The people at the counter were always helpful and courteous. My rating is because of this: I do have 2 issues with Uhaul and why I would not ever rent from them again. I was discouraged when I rented my storage shed & told that I would be getting a military discount after the first month then it wasn't honored. I called corporate and they backed up the store manager after you state that you support our military. Doesn't seem that way to me. Also, to pay for a truck for 4 days and have it back in less than 24 hrs & receive no kind of refund for the unused days is messed up. Uhaul is going to immediately re-rent that truck out and make even more money off of it. I can see being charged for the actual number of days you have it + a one way fee. When you put in the destination, Uhaul determined the number of days for the rental. I did not.Brenda W. | Overall Experience
Fantastic staffmembers.AARON G. | First Impressions
I was a customer of this facility since it was built like 10 years ago and was one of the first customers back when Dahne was the manager. Never had any issues until a couple of months ago dealing with sierra. From the get go she was rude and unfair. The uhaul facility is awesome but that manager there is trash.FREDDY P. | Overall Experience
El cliente no dejó un comentario.Stevan G. | First Impressions
El cliente no dejó un comentario.Angela H. | First Impressions
Kat was very helpful and staff friendlyScott P. | First Impressions
You could put on a map exactly where it is. I still can’t find mine #1979Amanda C. | Online Move In
El cliente no dejó un comentario.Kevin P. | Overall Experience
I was not clear on where my room was, or how to check in. I asked a girl at the front desk, who though helpful, was very quick to point out how "easy things were" and "most people dont have to ask". Ultimately, I was able to access my room, and after reading a sign board, understand how the keypad system worked. Im very happy with the facility overall, and am glad I chose this location for my things.Stephanie H. | Online Move In
El cliente no dejó un comentario.Brandie D. | First Impressions
El cliente no dejó un comentario.CaroleAnn P. | Overall Experience
El cliente no dejó un comentario.Kent W. | First Impressions
Great as always. Especially welcoming move-in 👍Brock S. | First Impressions
El cliente no dejó un comentario.Kevin P. | First Impressions
The customer service was very helpful and affordable and friendly I give them above a 5 star rating I'm very satisfied with the skills of the uhaul representative who help me.Corinna P. | First Impressions
Happy with my experience with uhaul storageRandall T. | First Impressions
They were very nice and very helpful!Nicole S. | First Impressions
Very courteous and helpfulDavid F. | First Impressions
El cliente no dejó un comentario.Dana H. | Online Move In
I was pleasantly surprised when checking pricing and availability and size of storage lockers . I am super pleased that UHaul had available 25'x8' container boxes on property to rent. Very convenient especially with a truck or trailer rental. Thank you David Nordstromchad v. | First Impressions
El cliente no dejó un comentario.Scott W. | Overall Experience
Sierra was absolutely wonderful and professional. I always recommend this place being a realtor here and feel good about it because everyone is so friendlyShannon P. | First Impressions
While everything was excellent, I did think it was a tad bit expensive for the amount of space I had.Donna W. | Overall Experience
El cliente no dejó un comentario.Shawn C. | Overall Experience
ExelenteRosa L. | Overall Experience
My only reason for not recommending to a friend is that the area of Ogden can get a little strange, I am a single female, often I would be uncomfortable walking to my unit if there were folks gathered outside around the garbage cans and such. I also think it would be great if there was a way to latch the door from the inside while you are in your unit, I understand that you don't want it locked from the inside, but while I was in The storage unit for whatever reason I was nervous. The staff is incredible, and it is very clean, the area is just sketchy at times.steffini m. | Overall Experience
El cliente no dejó un comentario.Vincent Lamar A. | First Impressions
El cliente no dejó un comentario.donna S. | First Impressions
i honestly couldn’t have moved out fast enough. i was treated so poorly by the staff. i called when i moved out & they didn’t record it in the system properly, so i was charged for another month. the overall experience was unpleasant & i will not recommend this place.Justina W. | Overall Experience
El cliente no dejó un comentario.Cody C. | Online Move In
El cliente no dejó un comentario.Edward lee M. | Overall Experience
El cliente no dejó un comentario.Craig B. | Overall Experience
El cliente no dejó un comentario.CURTIS R. | Overall Experience
El cliente no dejó un comentario.RONALD N. | Overall Experience
The customers services was very professional and friendlyMario G. | First Impressions
Very friendly staff. Very helpful. Quick and very neat area clean.Bailey R. | First Impressions
El cliente no dejó un comentario.Lauren C. | First Impressions
Sierra went beyond her duties to help me find the right space that I needed. She was the reason I stayed thereIan C. | Overall Experience
El cliente no dejó un comentario.Joeseph P. | First Impressions
El cliente no dejó un comentario.Craig B. | First Impressions
Each unit needs a light. Bathroom was gross the one time I had to use it.Chett P. | Overall Experience
Very, very nice people. Walked be threw everything.Marla B. | First Impressions
I had my unit locked out when payment had been made and so it was frustrating. I wish thee hour to access units were extended. There were a few times I needed to get in my storage and I couldnt cause I needed a blue key to unlock. Then I got a notice about a past due when I had gave notice i was no longer needing unit.Erica B. | Overall Experience
El cliente no dejó un comentario.Sherley B. | Overall Experience
Disrespectful call center. Office did the usual below average from my experience.Alex W. | First Impressions
El cliente no dejó un comentario.Meagen M. | First Impressions
Yesterday Which was the 26th. I was supposed to rent a $19.95 truck. My nephew just asked of we could return somewhere in Salt Lake. Then she proceeded to be very rude and said no im not letting you drop it back off somewhere else. He Was just asking. Then I asked how much it would be and she told me. I didn't have that much on my card and I so I took out cash and she very ignorantly told us I told her twice we didnt take cash. So she said have a nice day. But her demeanor was very hostile and rude my nephew said I was going to pay with my card and have me give him my cash. It was the manager on 32nd and Wall. We went somewhere else to get a truck. and all all I was there for is to clean out my storage shedIla A. | Overall Experience
Amin was very nice and took time out to help my find my storage unit. Really nice guy. You should.keep him.KATIKA P. | First Impressions
They tell you can that you can access your storage till 10 but really it's till 5 then the qr code for extended hours doesn't work and when you try to call the general manager she'll just ignore your calls till she blocks you and when you let her know you're going to file a complaint she'll evict you even if you just paid rent 5 days ago and she won't give you a refund but she will put a past due payment lock on your unit even though it's up to date worse experience I've ever had and I'll be sure to let everyone I know about how awful it was and how poorly Sierra Kennedy does her jobFelipe G. | Overall Experience
El cliente no dejó un comentario.CAMILLE Q. | First Impressions
El cliente no dejó un comentario.George J. | Overall Experience
El cliente no dejó un comentario.Annette C. | Overall Experience
El cliente no dejó un comentario.BRITTANY H. | Overall Experience
El cliente no dejó un comentario.jeff p. | Overall Experience
El cliente no dejó un comentario.Kristie M. | Overall Experience
El cliente no dejó un comentario.Stephanie L. | First Impressions
El cliente no dejó un comentario.Roger W. | First Impressions
My overall experience with my unit and truck rental was great. The only thing I would recommend is giving a military discount on all the product/services and not just a few.Rochelle T. | Overall Experience
El cliente no dejó un comentario.GINNI M. | Overall Experience
El cliente no dejó un comentario.Paul A. | Overall Experience
You guys were great to work with. I would highly recommend U-Haul of Ogden.Jackson H. | Overall Experience
El cliente no dejó un comentario.Ty H. | Overall Experience
long lines, long wait and my access card doesn't work most of the time. but otherwise it's a lot cheaper than near storage unit facilities. Over all no issues so far!Sarah B. | First Impressions
I am so grateful for the help from the manager at the Ogden facility on Wall avenue! She helped me transfer my storage unit to a bigger unit and that was an enormous stress for me. I was preparing myself to weed through and get rid of items to make it all fit. She freed me of a major headache! ¡Gracias!Jeremiah w. | First Impressions
El cliente no dejó un comentario.Ricardo g. | First Impressions
El cliente no dejó un comentario.Lisa M. | Overall Experience
El cliente no dejó un comentario.Samantha P. | First Impressions
It looked clean , well managed and safe. I felt good leaving my belongings there.rochelle g. | First Impressions
Rude people bad serviceCody C. | First Impressions
The two who helped us were amazing! The manager and trainee were very helpful and accommodating to our situation. Gave us the information we needed and got it set up quick. Would recommend!Joen F. | First Impressions
Very pleasant experienceMichael T. | Overall Experience
Great staff. Friendly, helpful and very easy to work with in planning unit rents and availability.David C. | Overall Experience
El cliente no dejó un comentario.Jackie J. | Overall Experience
El cliente no dejó un comentario.Thomas M. | First Impressions
El cliente no dejó un comentario.Allie W. | Overall Experience
El cliente no dejó un comentario.Ila A. | First Impressions
The site was affordable and well maintained with carts available for no additional costs. It met all my needs for the 2 months that I stored my extra household goods after a move.Steven H. | Overall Experience
So far, couldn’t be better.john c. | First Impressions
El cliente no dejó un comentario.Jerry B. | First Impressions
El cliente no dejó un comentario.Jenae B. | First Impressions
Fueron rápidos y atentos los empleados .Sandra G. | Overall Experience
GraciasTrina R. | First Impressions
I received the absolute worst service from Erik Simmons. The man was rolling his eyes and shrugging his shoulders and being indignant towards me despite being a returning paying customer. Mr. Simmons and I were in disagreement about existing damage to a rental truck which he was trying to place blame on me. When I asked to see a picture of the truck prior to me renting it , Mr. Simmons showed me a picture of a completely different truck ! How do I know ? Because the truck I rented has a serial number painted on the truck just above the drivers seat. Mr. Simmons told me the picture was taken on June 18th , 2021. However there was no serial number on the truck he showed me despite claiming the truck had been at that facility for 3 or more years now. I asked Mr. Simmons for contact information and how to begin the process to dispute the damage, he responded by calling the police and describing me as a threatening black man with gold chains and tattoos ! When the cops arrived , they told me I had every right to try to collect that information. Being reduced to negative stereotypical attributes and having the cops called on me for wanting a corporate email is not the service I was looking to receive from Store #720055marcel p. | Overall Experience
El cliente no dejó un comentario.Luis j. | Overall Experience
El cliente no dejó un comentario.Liberty L. | Overall Experience
There was no way for me to cancel my monthly rental through the app or on the website. So I had to call and wait online forever to get through to someone. I also never received the email (that I was promised) confirming that my rental had been canceled.Rex P. | Overall Experience
El cliente no dejó un comentario.Mercedes S. | First Impressions
El cliente no dejó un comentario.Donald H. | First Impressions
Employees at this specific location in ogden went above and beyond to make sure I had a good experience.CLAYTON M. | First Impressions
El cliente no dejó un comentario.DENNIS R. | Overall Experience
Staff was great. Helpful and courteous! Overall experience all the way from truck rental to storage units was excellent. I Definitely would recommend Uhaul and this storage location to my friends .Adam P. | Overall Experience
El cliente no dejó un comentario.Sharene D. | Overall Experience
El cliente no dejó un comentario.Tyson a. | First Impressions
El cliente no dejó un comentario.Jessica D. | First Impressions
El cliente no dejó un comentario.Shelly M. | Overall Experience
El cliente no dejó un comentario.Shelly M. | First Impressions
Not all the staff were rude, just one lady. Overall I was very happyKhymm F. | Overall Experience
El cliente no dejó un comentario.Rusty P. | Overall Experience
The extended hrs helped me get excess stored on site at night to t to enable truck turn-in on schedule.Steven H. | First Impressions
I'm sorry that the people I tried helping were a royal pain in your butt. They showed no respect to the rules or the property and I should have known better than to have helped them. Even when being evicted I was shown patience and respect by your staff. I appreciate you and your facility. Again I'm truly sorry for the lack of respect and consideration the people I helped chose to display. My mistake. Please accept my apologies.Brendon S. | Overall Experience
I didn't have a good experience via phone with representatives prior to move in. They lacked customer service skills and technical communication skills. When I started to ask about my storage unit I was hung up on. I believed the first unit I booked to be online move-in accessible, but I ended up not being able to use the online process for that unit, so I ended up booking a different one. This took a significant amount of time to figure out and disrupted my moving schedule. I also ended up getting charged for the first month despite the deal running for first month free if also booking a u-haul truck. Had I been able to discuss my unit prior to move in I maybe would've had a different experience.Rachael G. | Online Move In
Only thing is my outdoor storage was not empty that I was assigned to. Ended up getting one inside that was smaller and more moneyLeticia C. | First Impressions
Over all my experience and time with the storage unit was great. The only issue I had was when I had gone in to tell them that I was done with the unit. I had to wait over 20 minutes and at that point I was frustrated and finally left. There was one guy working hard to help a customer in one line. In there other line there was an older woman who was being helped by a clerk and for some reason another staff member was standing there watching that interaction who once looked up and said we will be right with you. There was one guy on the phone helping another customer. Two staff members where just walking around behind the desk. In line there was me and one other guy behind me. After waiting for so long I just polightly asked if I had to stay there or if I could just call in later to close out my account. For three days I tried to call and got looped around the phone system and never actully talked to someone. For as many customers that where in the store 4 of us with 5 or so staff members it seems a bit crazy that there was over a 20 minute wait to be serviced and again it was only 20 minutes because I left.Shawna C. | Overall Experience
El cliente no dejó un comentario.Lynette P. | Overall Experience
It was well and convenient had carts that you can hall things with made a big difference its clean and we'll taken care of friendly people.Cynthia D. | Overall Experience
The manager was very rude an was extremely angry an screwed me out of everything I owed an messed me up on my payments, falsified the paperwork so it looked like I wasn't paying my bills so she could get her boyfriend to get there hands on a very expensive piece of art I had in there an I had a lot of personal things that were important to my children an she had a personal grudge against me since before she started working for you so she got what she want. I'm going to bring up a lawsuit against u haul for harassment and for theft of me stuff in storage thank you for the e you put me thru this is the worst company I've ever dealt with you are theifs crooksJAY G. | First Impressions
Uhaul continues to impress me in customer serviceSteve P. | First Impressions
El cliente no dejó un comentario.PETE G. | Overall Experience
A pleasure to deal with this facility.Rose D. | First Impressions
I did not just move out. I was wrongfully evicted in October and all my stuff thrown away. The manager is the worst person imaginable and being next door to the homeless shelter doesn't help. If you had my stuff and failed to notify me i am suing!Angela R. | Overall Experience
Access options are extremely difficult with a trailer. The floor of the interior storage unit was dirty, uneven, and rough concrete. Not at all what I expected.Tom M. | First Impressions
Needed storage after selling a house with most, but not all, furniture. This was an ideal solution. Easy process, helpful staff, convenient auto pay.Doug S. | Overall Experience
thank you so much for keeping my deceased husbands paintings safe and secure throughout the past 10 or more years. I will certainly use you if the need comes up again.CAROL S. | Overall Experience
It was fast and convienentLena G. | First Impressions
My recommendation would be to include if the unit is on the mezzanine or ground level and include a map or something to highlight where the unit actually is. But overall it was far easier than other storage units I had to deal with.Abinadi B. | Online Move In
El cliente no dejó un comentario.Lex J. | First Impressions
The ladies that worked were always amazing and nice.alicia o. | Overall Experience
Uhaul moving and storage is an excellent storage facility and will use the facility in the future if i need againRandall T. | Overall Experience
I really like the way they treat they Customer really know that my stuff is safe there thank youBonnie N. | First Impressions
Leaking from roof into the unit Ruining propertyJOSEPH D. | Overall Experience
Peace of mind , clean and safe. Happy holidays . Thankfully . M CrawfordMarlon C. | Overall Experience
Honestly, staff was a little grouchy, but it seemed a busy day and they were helpful, and that's what counts.SAREAH G. | Overall Experience
El cliente no dejó un comentario.Kale S. | Online Move In
i rented a unit for $54+ from a helpful young lady, left the facility and returned home. Then I realised that the Unit I had chosen in the facility would not be suitable. I tried to rearrange the unit over the phone, the young lady advised me that she was unable to see what was available and what was not. Consequently I returned a little later to the facility to rearrange the rental and the female customer service rep, Carol, was little more than unpleasant. She was rude, curt and unhelpful. She claimed that the price I had been quoted in the morning of $59+, and that was also listed on the website, was not the price of the unit I requested in place of the original one. She claimed that it was $69+ and had always been that price. She offered no explanation for the price hike of $10, other than that it was the original price. I left and immediately found another provider, with a site manager who has had some customer service training and knows how to employ it. I am happily ensconced at that site Bad choice of employee, U-Haul. I will not return to your facility for any service or product. I will also share my experience with anyone who wants to know where to store their belongings for a lengthy-term (12 months +)debi s. | Overall Experience
This was the next best thing to inside storage for our RV. The RV was protected from the elements by the roof but got very dirty on the outside. Dirt/dust was easily washed away with a hose.PATRICIA C. | Overall Experience
I made a reservation. Had a reservation confirmation, and when I went to move in, I was told the reservation meant nothing because there weren't any spaces available. I was told it was first come, first serve which I thought the reservation would help with. It didn't. Fortunately, on the day I needed the spot, one did become available and they contacted me and offered it to me, which i appreciate. A bit of a rough start but I do have a spot and i'm sure it will work out just fine.Robert G. | First Impressions
El cliente no dejó un comentario.Steven W. | Overall Experience
I rented the rv spot for a month but didn't actually use it when I went in to cancel after 2 weeks of renting it to cancel it I was told that you don't prorate and won't refund the two remaining weeks of my rental so now that your going to rent the spot again cause they are high in demand your going to double dip I will highly not recommend you're storage facility to anybody I will recommend people look elsewhere for there storage needsJake C. | Overall Experience
El cliente no dejó un comentario.Ronald G. | First Impressions
El cliente no dejó un comentario.Angelica C. | Overall Experience
El cliente no dejó un comentario.David J. | Overall Experience
I would like to thank you all so very much for helping me keep my stuff safe for the I was there you guys were great thank you for working with me when I forgot to pay you guys were always so good and helpful thank you very muchTrina R. | Overall Experience
The manager Ms. Kennedy is one of the most unprofessional rude people I've EVER encountered at a Uhaul. She also took it upon herself to close use for customers to use the restrooms, stating," I'm tired of putting toilet paper in and having it go missing!" So, with all the money we customers pay she first put a keypad outside each bathroom, then closed the bathrooms with a sign. I think there are laws she's breaking and secondly she doesn't own this Uhaul. She also treats customers rudely, she is not a good representative of Uhaul and I hope they replace her. Look at the local ratings for his place, it's low for a reason.Robin Y. | First Impressions
Thank you for the free month. Wish I would have found you first.Gary P. | Overall Experience
Excellent service. I was having ALOT of issues with the app when my 1st payment was due so it ended up being late. They were very kind when I explained to them, what issue I was having and even waived my late fees. I have ZERO COMPLAINTS!Natalie G. | Overall Experience
Everyone of the personal were absolutely helpful and understanding. I would definitely recommended this facility to my friends.ralph w. | First Impressions
El cliente no dejó un comentario.kevin b. | Overall Experience
Staff always got my information wrong and some staff at the desk and on the phone were snippy and rude.Morgan B. | Overall Experience
On occasions I saw individuals ride bicycles directly in the facility where the storage was located. It was apparent to me that they didn't have storage inside the facility that didn't bother to check in or out that just rode the bus that goes in are rolled around as they were looking to steal something. Besides that, everything was clean and the staff was very friendly.Paul M. | Overall Experience
There trucks are not taken care ofJOHNATHAN T. | Overall Experience
El cliente no dejó un comentario.Clarissa J. | Overall Experience
My online reservation stated that there would be a lock provided and nothing was in the unit when I arrived. Aside from that, everything was great.Mitchell B. | Online Move In
El cliente no dejó un comentario.Shawna C. | Overall Experience
Great storage facility, clean, climate controlled and well lit. Staff is always available to help.nicholas d. | Overall Experience
El cliente no dejó un comentario.Hayden A. | Overall Experience
It would if you move out in the middle of the month to prorate the costNatalie D. | Overall Experience
Sierra was very friendly, polite and understanding. She is the perfect choice for manager. Unfortunately I had to cancel my storage unit the same day due to other circumstances. If I need a unit again, I will be back to talk to her.Greg L. | Overall Experience
El cliente no dejó un comentario.IDA MAE M. | Overall Experience
My friend Lana Adams reserved me a 5X10 unit storage. They told her it will be on the first floor we got there its on the first floor upper level. Thank you for helping me U HaulSusan L. | First Impressions
El cliente no dejó un comentario.Sheila W. | First Impressions
Depite Uhaul National showed me having a reservation for a 10 x 10 space, the facility showed nothig for me.Alfred Jason D. | First Impressions
El cliente no dejó un comentario.Mike D. | First Impressions
El cliente no dejó un comentario.Michelle S. | First Impressions
El cliente no dejó un comentario.Jessica R. | Overall Experience
Very helpfulVerna M. | First Impressions
El cliente no dejó un comentario.Harmony W. | Overall Experience
very helpful and courteous customer service. Highly recommendRandall T. | First Impressions
El cliente no dejó un comentario.Lucy C. | First Impressions
Sierra Kennedy was awesomeIan C. | First Impressions
Excellent customer serviceJoe M. | Overall Experience
Clean and spacious storage room and was plenty for me. I like the fact its temperature controlled.Brigido C. | Online Move In
I had a really good experience at the wall ave location. And I would specifically like to call out the Manager Sierra Kennedy. She was super helpful and very nice, nice to see that in management.Chuck Y. | Overall Experience
I will use this location for all my storage needs.John t. | Overall Experience
Good customer service!Donna R. | First Impressions
The units are spacious and clean. The staff is amazing!dianna d. | Overall Experience
We weren't given any instructions. The lock on our unit wasn't taken off and then the alarm went off. We walked back several times due to lack of information. We didn't know about the check in pin padJody Y. | First Impressions
We really appreciated how clean and well lit the facility was. We will be using the storage units again. Stacie was extremely friendly, professional and quick to help! Gracias.Alan D. | Overall Experience
Very friendly staffBart L. | Overall Experience
GraciasKurt P. | Overall Experience
I think that the policy of no prorating is extreme. 2 days is very unfriendly policy and greedy. 10-15 would be more reasonable.Suzanne S. | Overall Experience
I was able to close out over the phone. This was very helpful since I am going through chemo right now.Roxanne R. | Overall Experience
For them to explain a little bit better on a check out when you leave your storage unitFelicia L. | Overall Experience
Worst nightmare experience ever. The staff are disrespectful, immature, and untruthful with what they tell you. Please if you value your hard earned money.....go somewhere else.sherry b. | Overall Experience
Was quick service , knowledgeable and helpful in getting the storage space I needed for my RV . Made me feel that I was the priority of the day ! Thank You. WAYNE L M. | First Impressions
Your manager is rude. You guys messed up my payment three times in a row and I felt very taken advantage of and disrespected for no reason the entire time I rent a storage unit from you guys.Jose P. | Overall Experience
Seemed understaffed I was waiting like 20 mins just to ask a question. But other than that was very well taken care in all aspects.Ryan R. | First Impressions
The facility was good but staff did not care about customer service or even being nice. They acted like it was a hardship to even talk to me. Raising the monthly rent was the final straw.troy t. | Overall Experience
Other than having to unload a truck full of big bulky heavy furniture down a long hallway of units, I had an amazing experience with Uhaul overall. The people were nice, friendly and very helpful!dianna d. | First Impressions
The gentleman that works there at the register is amazing! Solved my issues everytime and was very friendly and efficientJessica H. | Overall Experience
Very bad yesterday the employers told me ill have to go cuz they have to clean the floor today when ill when to ther with my stuff ill enter the number to sing in andthe doors are locked :(Alicia R. | First Impressions
2 hour wait for some one to drill a lock pay $50 for a bit just in case one broke. Had the locker for 89 months paying $40.month for $3600. No reason U-Haul could not have keep a key. Unsatisfied!!!ROBERT S. | Overall Experience
Storage is well ordered and clean. My only complaint is distance from truck to storage location.Suzanne S. | First Impressions
GraciasRobert F. | Overall Experience
ExcelenteMariam G. | Overall Experience
Great customer service!Matthew B. | First Impressions
Easy to obtain and cancel.Linnae S. | Overall Experience
Very Friendly and very helpfulCecil M. | First Impressions
Chrispen and Sue were especially proficient. Just one minor mis-step in the 3,000 sq ft house that was packed--a broken shelf which I am told will be replaced.Sherley B. | First Impressions
Better trained staffThomas R. | Overall Experience
Very professional and friendly staffBart L. | First Impressions
They were kindLonnie A. | First Impressions
Overall satisfied. Check out was efficient and friendly. We are very unhappy at the lack of prorated refund for days not used and request that we receive monetary compensation, if at all possible.Lisa L. | Overall Experience
Thank you! This was just what we needed.Candi O. | Overall Experience
If you get a storage use the inside facility using the outside storage is very inconvenience when you want to get into your unit, the hours to do so are extremely unpleasant.CHRISTINA R. | Overall Experience
Manager does not care about staffing requirements. Very slow service because not enough employees.Richard S. | Overall Experience
The uhaul facility in Ogden UT was amazing.Corey R. | First Impressions
First to be given a months free rental just from using your truck to move was an unexpected advantage... This alone made our move so much more pleasant. Choir staff were all great..William W. | Overall Experience
Very friendly staff.rebbecca g. | Overall Experience
This is our second usage of your facility. It is as great as the first time. Gracias.Leslie M. | Overall Experience
Great service, friendly and helpful clerk. Will highly recommend location .Jackie J. | First Impressions
Very helpfulLucy G. | Overall Experience
This facility is outstanding, a true reflection on management.Gary O. | Overall Experience
From the moment of picking up the truck from the LA area to arriving in Ogden, Utah not one problem and even though it was the largest truck gas mileage was also great. Thank you to all..!William W. | First Impressions
Good customer serviceJorge r D. | First Impressions
When in need of a storage unit I will definitely come to uhaul. I love the new security with the garage doors and the recent remodeling that has been done. great customer service. Very friendly staff.Christopher H. | Overall Experience
I have never been so rudly treated before the manager. I will tell everyone I know how bad they treat people there and Not go there for storage shedRex S. | Overall Experience
goodmark b. | Overall Experience
Great staff, very accommodating and extremely secure. Also, can't beat the pricing for RV storage!!RYAN F. | Overall Experience
Pro rate your charges so that if someone cancels their rental one day after it reviews they get some of the rent back especially after renting it long termAdrian W. | Overall Experience
Staff was knowlegeable and helpful in setting up my storage unitskot t. | First Impressions
all ways greatTimothy K. | First Impressions
thank youRobert C. | Overall Experience
The gentlemen that checked us in was very helpful.Jaymz B. | First Impressions
Great serviceZack S. | Overall Experience
the experience was good during the rental time.Mathew B. S. | Overall Experience
The people at the Ogden location were awesome Very helpful, and answered every question i had to the best of their ability. My issue was with another siteAndrew N. | First Impressions
Very easy to use and reasonable pricingChristina M. | Overall Experience
This site was always clean and the staff was always helpful. They were accommodating with refunding my rent when I moved out a day after my payment has processed.AMANDA J. | Overall Experience
Trailer was exactly what I needed and worked great. The staff on both ends of my trip were very nice and helpful. Wonderful experienceZack S. | First Impressions
You have a very friendly and helpful staff. You treat people with respect and that is much apprciated. Thank you for your help. HAPPY HOLIDAYS!!Linda Z. | Overall Experience
I wish I remembered his name. The man with the beard and reddish hair. He was just fabulous. One of the kindest employees I've seen and he's so SO helpful. Thanks UHaul. Excellent job.Brittanie D. | Overall Experience
Well organized and maintained, but keep an eye out for squattersDONALD S. | Overall Experience
Thank for always have a wonderful facility and wonderful staff! You know what customer service is all about!SHARON S. | Overall Experience
The bookkeeping system for rental is horrible!! We had to fight every month about payments. We had 2 two units started on different days so payments never got posted correctly.Tracey P. | Overall Experience
Very fair and easy to work with employees.Gary M. | Overall Experience
..Mary M. | Overall Experience
Daniel was so helpful, and made our experience so welcoming and enjoyable.Patricia W. | Reservación
Very helpful when I went in.shanel a. | Overall Experience
The employs that helped me were knowledgeable and friendly. when I needed to extend the use of the truck for another day they were very accommodating.Paul S. | Reservación
They came through in a great time of need if it wasn't for them I wouldn't have made it thanks UhaulHolly B. | Reservación
We very rarely went to check on any of our things over the three and a half years that our things were in storage. Everything was in great condition when we pulled it out. Everyone was very helpful.EMILIE L. | Overall Experience
The staff were helpful and made an effort to accommodate our needs. I have used the service at this particular store and I have been very pleased!DEBRA D. | Overall Experience
Surely I will use your services again.HORACE C. | Overall Experience
My experience was awsome. Daniel at the ogden store was very friendly and nice. He had great customer service skill's. I would definitely recommend this store. I will use this u-haul store again.harmony w. | Reservación
Stop Moving storage shop kudos Toby great everything you need and everythingraymond w. | Reservación
Double code entry boxes were a little confusingmikayla s. | Overall Experience
Clark provided exceptional customer serviceArt K. | Overall Experience
While some staff members weren't on the same page as far as returns and policies, I still felt very well taken care of.Victoria L. | Reservación
Very secure.HOLLY S. | Overall Experience
It was convenient and very cleanDiane Z. | Overall Experience
The price was wonderful, the customer service was very helpful. However it took an hour and forty minutes before i was being serviced, by that time they told me oh sorry we are closed for the night.Joshua E. | Reservación
extremely friendly and helpful.Tracey P. | Reservación
very clean friendly cool great all aroundLinda E. | Reservación
The person who helped me did a great job!Steve M. | Reservación
Some staff nice, we pay monthly and use Cashier Check. There were probably only about 3 people that new how to put the check into the system. Last month account was messed up, said late but wasn't.trevor c. | Overall Experience
Everything very good service prefectOSCAR D. | Overall Experience
Alarms on every storage door. Peace of mind!!!!!Ronald B. | Overall Experience
Everytime I went there always heard alarms goin offchrysta h. | Overall Experience
Our plans changed a bit and we were going to need the truck longer and wanted to extend the rental contract to the next day (over night) and was told that we needed an additional $100.00 deposite.Rebecca C. | Reservación
We have USED this Uhaul facility many times and have always received the best Services.sidney j. | Overall Experience
The only concern I have is that the storage area seemed to have a few folks who appeared to be living out of their units. More staff monitoring the area would have made it feel more safe.GAYLA JAMIE G. | Overall Experience
The lady that helped me was very courteous and friendlyCARRIE E. | Overall Experience
I tried calling numerous times and never could get through, I'd have listed as paid and then get charged a late fees.Keith G. | Overall Experience
The AM, Heather, went out of her way to help us with a difficult situation and was very helpful. I would rate the experience with the Manager Sierra as poor as her CS and listening skills are poor.Lori D. | Overall Experience
No complaints about anything other than there is always a wait to be helped by the staff.Audrey R. | Overall Experience
This was my first experience when I moved to Utah. They were all very friendly and had sense of humors. They were probably glad when I left that day. Lol. I just talk, talk, talked the whole time.KATHERINE Y. | Overall Experience
We had no problems,and were pleased with the cleanliness. The hours were inconvenient seeing that it closed at 7pm. I usually don't get off work until 7pm. Just wish it were open laterpesi l. | Overall Experience
This was an RV stored for the winter months. I would do this each winter if space was available. Thanks so muchPaul V. | Overall Experience
A check-in mistake made by a new associate. Another associate caught and corrected it but the mistake cost us valuable time so we could not empty the truck and return it before office closed. :-(Darrell B. | Overall Experience
Everything went well, and if I ever had questions, the staff was very helpful.Elesha A. | Overall Experience
¡Gracias!tracy g. | Overall Experience
The staff was always very helpful with a smile on their face. Gracias.DAVE P. | Overall Experience
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