Customer Reviews for U-Haul Moving & Storage of Ogden

6,939 comentarios

3421 Wall Ave   Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

(801) 392-5349

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(801) 392-5349

3421 Wall Ave
Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lane L. 
Clasificación:
5.0

Mike handled rental and return perfectly.

RALPH Q. 
Clasificación:
1.0

I was over charged and racially discriminated against

OLAJUWAAN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff W. 
Clasificación:
5.0

All of the staff were SO great and helpful!

Patricia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN M.  |  Overall Experience 
Clasificación:
4.0

Pick up was quick and painless. When I returned the truck Jeff Burrows was the greatest to deal with after a hard couple days of moving

Jodie H. 
Clasificación:
5.0

Maybe get a discount if you over filled the gas tank

Mario F. 
Clasificación:
5.0

El cliente no dejó un comentario.

james S. 
Clasificación:
5.0

El cliente no dejó un comentario.

wendy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete R. 
Clasificación:
2.0

The customer service people are very abrupt and rude. I asked about the afterhours check in and was told it was the same process as I did the following day when I rented a uhaul truck from the Midvale location. That was all the information I was given. I did the exact same steps, log in from the uhaul parking lot when I returned the truck and entered in the required information for the truck return. The next day I was charged the 20 service fee. When I asked why they said it was because it showed I checked in less than a mile from the uhaul place. I explained that I was in the parking lot when I checked in. I was put on hold for about 5 minutes and then the person got back on the phone and told me I was a liar and ai had no way to prove it. He also proceeded to tell me that I was required to upload a screen shot of the truck, the parking lot, the mileage and the gas tank after I checked in. I was not given this option on the check in app nor was I required by the other uhaul places I rented from to do this step the day before. I had no problems doing the after hours check in and was not charged the fee. I would never rent from this place again. Not so much upset about the fee as I am about the rude way I was treated after spending 400 dollars on moving trucks in 2 days from this place and being called a liar on the phone. Seriously, gps saying I was less than a mile away and it couldn't be a internet service location error and not me lying about my location? I even had a receipt from the Maverik down the street where I put gas in the truck just before I checked in. At least be polite to your customers even if you can't take off the fee. I have worked 20 years in customer relations and would never treat anyone the way I was treated at this place.

Sarah F. 
Clasificación:
5.0

Wish I could have gotten a larger unit but oh well. Great staff. A few times I was loading unloading by myself but there was not a courtesy cart to be found anywhere!? Unfortunate but it be like that sometimes. Overall great place in my experience. Not much I'd change (I can't think of anything rn) maybe making sure the outside loading area is free of the massive amount of bird poop that it was covered in. The floors were really smooth so that was nice too.

Eve Lilith (isaac) M.  |  Overall Experience 
Clasificación:
2.0

To whom it may concern Regarding my recent uhaul truck rental. I would like to submit a complaint. I'm very displeased with the customer service and charges to my recent rental. For the following reasons: uhaul.com/share did not work for me, to submit the truck after hours. A very unsuccessful, non-user friendly experience. Calling your 800 number support indicated I was on a 60 minute wait time. That is unacceptable for after hours support. After attempting to figure out how to check in the truck after hours for 40 min, I gave up and put the key in the drop box. My emailed receipt indicated a charge of ~$100 more than the initial contract. ~$331 vs $234. Unacceptable. I was charged for a 2 day rental. I used 1 day rental with the after hours checkin. Unacceptable. I was charged $28 Safe move charge for 2 days instead of $14 for 1 day move. Unacceptable. I was charged $10 for furniture pads instead of $5. Unacceptable. I was charged $14 for the utility dolly. I did not use it, but had to remove it from the truck inorder to make space for my moving items. Unacceptable. I expected only an additional $20 charge for dropping off the key and letting the uhaul staff, do the checkin details from the after hours dropoff. My opinion is this is just an additional uhaul charge to make extra money. This is work that your staff normally provides for no charge when I checkin a truck or trailer during regular hours. Why am I charged for this, regardless of when the rental is returned? This is your responsibility. I have been a loyal and frequent user of uhaul equipment rental. This recent experience has me question your customer service practices. If my continued customer loyalty is valued, I would like to speak further about this incident with management and remove those extra daily charges. If my loyalty doesn't matter, then I can not recommend your service to my friends and associates. I will warn them about some of these customer service practices. Thank you for considering my letter. I can be reached at: 801-668-4893 Sincerely, Kent Willie

Kent W. 
Clasificación:
5.0

Great service, friendly staff! Can't think of anything that could be better

Carol H. 
Clasificación:
2.0

El cliente no dejó un comentario.

JAY V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allyson H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Staff was very friendly, knowledgeable and very helpful. Equipment was well maintained and truck was clean and well maintained.

Ross B. 
Clasificación:
5.0

Perhaps your sign in process could find operational computers working. The people, and equipment were great, the only stumble were the computers which were not functioning correctly either time I was checking in. Checking out was a breeze.

de E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ledicia m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff K.  |  Overall Experience 
Clasificación:
5.0

Easy and convenient. Like the facility. Good central location. Staff especially helpful in explaining options

William W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chaz C. 
Clasificación:
3.0

Was charged 14$ insurance fee even though I declined it and the staff was only moderately friendly.

Kyle C. 
Clasificación:
2.0

They reserved our uhauls before we could return them. So basically we tried to extend our uhauls, and they told us they reserved them for someone else already. Which is ridiculous.

Jacob D. 
Clasificación:
1.0

They keep mistaken my reservation, thay gave me a storage unit that was already in use, then the only unit left was an outside unit that has a very bad odor

Delia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

Clearer sights on drop iff

Allison K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hayden C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kasey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

REINNA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffery A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jen A. 
Clasificación:
2.0

The lady who I worked with could use some customer service skills. It would help a lot if she would talk to you instead of saying "it's on the front door". And I'm not sure why I was charged $30.00 more dollars when I filled it with fuel and checked in thur the app and left it clean.

Teri M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Grant W. 
Clasificación:
5.0

Staff were quick and very helpful!

Christopher C. 
Clasificación:
1.0

Never was told of no cruise control. Very painful by second day

john L. 
Clasificación:
3.0

Safted recently

Mikhail O. 
Clasificación:
3.0

El cliente no dejó un comentario.

bianca W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simeon R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
4.0

I'm a little disappointed I dropped off the trailer before 10pm and still got charged an extra fee.

Justin S. 
Clasificación:
5.0

When i picked up the truck and when i dropped it off it went very quickly and smooth. The guys there are really pleasant, helpful and friendly. Thanks Uhaul!

STEVEN H. 
Clasificación:
5.0

Keep on trucking 🙂

BRADLEY B. 
Clasificación:
5.0

This location maintains their fleet much better than some other nearby locations. Se los recomiendo a todos. Worth driving north from Layton, Clearfield knowing the vehicle is well cared for.

SHAUNA L. 
Clasificación:
5.0

Very friendly and professional staff

Bart L. 
Clasificación:
3.0

Amount of employees at the Ogden location off of Wall Street didn't seem enough at the time to handle the number of customers. There was a bit of a line and wait. Other than that the employees were polite and professional.

Jessica G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Khalim T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin B. 
Clasificación:
5.0

I was impressed with how many useful services were available. I had a storage unit, and i rented a box truck and a u-box shipping container. The employees constantly had everything ready and waiting for me, even though I only gave a day notice. They did an excellent job explaining the process and what to expect, and came through on everything. If i weren't moving away, I'd definitely use the services again! I will also use U-Haul for my next move

Casey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ted H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

nikko M. 
Clasificación:
5.0

It was easy to pick up straight forward instructions. I have no complaints Good job!

Jeannie O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer J. 
Clasificación:
5.0

Very helpful!!!

Adrian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER C. 
Clasificación:
4.0

The trucks need to be in better shape.,A faulty door seal made the front seat a noisy wind tunnel and the door open light come on for the entire trip.

Kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
5.0

Great customer service and friendly

Louise W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Nothing. Just keep up the good work.

Darin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

The two gentlemen that helped me out, were incredible. They were polite, quick and extremely accommodating on a Saturday night near closing time. Top notch guys!

Jeremy U. 
Clasificación:
5.0

The truck was super helpful and Josh made it a very easy process. ¡Gracias!

John C. 
Clasificación:
4.0

I was a little unclear about my check in that I didn't need to go in side that an email was being sent to me. Other than that everything was great.

Debora G. 
Clasificación:
2.0

Your "24/7 self pickup" I was 15mins late and you locked me out of the system. Make it available 30mins before and after. This was very frustrating. First my my contact said two days and then it say 24 hours for even more money.

Tim H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Blaine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY B. 
Clasificación:
1.0

Get better customer service

Sebastian L. 
Clasificación:
5.0

Very organized

Zayus S. 
Clasificación:
4.0

i need my rental paperwork

Robert E. 
Clasificación:
5.0

Lonn Holcomb makes me feel like his most important customer. I rent from this location, even though it is farther from my home, because of Lonn's superior customer service.

DONALD P. 
Clasificación:
4.0

I was inexperienced and should have noted that the gas tank was not all the way full. I filled it up and it cost 31 dollars ( Gas is high but ouch!)

Linda V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUNA L. 
Clasificación:
5.0

Michael West assisted me both for check-out and check-in of my rental - I needed some furniture pads and an appliance dolly. He was very friendly and got me taken care of quickly. I really appreciated his high level of customer service - honestly the best experience I've ever had with UHaul.

Christina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth G. 
Clasificación:
5.0

Your Personel were great. Very Helpful.

Kerry K. 
Clasificación:
4.0

This location needs more customer parking. I showed up at 2pm and it was all full and I had to park with the trailers.

Richard R. 
Clasificación:
5.0

Awesome

Susanne F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayden B. 
Clasificación:
5.0

Great seevice.

JONATHAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeri J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karla J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre D. 
Clasificación:
4.0

Lonnie did a GREAT job getting things set up, and checked in!! EXCELLENT customer service by him!!

louis M. 
Clasificación:
1.0

I was put on restriction to my unit by the manager who was rude for being in my unit to long .

JAMES M.  |  Overall Experience 
Clasificación:
1.0

No comments

Valerie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

roy b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary Jane R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarafina D.  |  First Impressions 
Clasificación:
1.0

Had 1 month free cause i used a truck never put anything in it canceled it 3 separate times once that free month was up cause I kept getting harrased about payments and now im still getting harassed and they've started calling my family when I canceled it over a year ago saying I owe hundreds of dollars and your auctioning my stuff well theres nothing to auction its empty and always has been!

Emilie S.  |  Overall Experience 
Clasificación:
5.0

Great customer service experience in getting everything I needed.

CURRESSIA W.  |  First Impressions 
Clasificación:
5.0

They put toilet paper in the bathrooms, they didn't have any in there for a while. I like having my storage inside the building

Crystal S.  |  First Impressions 
Clasificación:
5.0

I was unsure about reputable storage facilities in the area. U-haul is a name I trust. We rented a truck and two units for our recent move. Everything was clean, orderly, predictable, friendly, and convenient. Well done U-haul.

Gwendolyn A.  |  Overall Experience 
Clasificación:
2.0

The poor rating is no reflection on the employees at the Odgen facility. It is because of Uhaul's policies & procedures. I already tried to resolve these issues at corporate level. I would like to thank the staff at the Odgen facility for helping me load my Uhaul when my moving help didn't show up. The people at the counter were always helpful and courteous. My rating is because of this: I do have 2 issues with Uhaul and why I would not ever rent from them again. I was discouraged when I rented my storage shed & told that I would be getting a military discount after the first month then it wasn't honored. I called corporate and they backed up the store manager after you state that you support our military. Doesn't seem that way to me. Also, to pay for a truck for 4 days and have it back in less than 24 hrs & receive no kind of refund for the unused days is messed up. Uhaul is going to immediately re-rent that truck out and make even more money off of it. I can see being charged for the actual number of days you have it + a one way fee. When you put in the destination, Uhaul determined the number of days for the rental. I did not.

Brenda W.  |  Overall Experience 
Clasificación:
5.0

Fantastic staffmembers.

AARON G.  |  First Impressions 
Clasificación:
2.0

I was a customer of this facility since it was built like 10 years ago and was one of the first customers back when Dahne was the manager. Never had any issues until a couple of months ago dealing with sierra. From the get go she was rude and unfair. The uhaul facility is awesome but that manager there is trash.

FREDDY P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stevan G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela H.  |  First Impressions 
Clasificación:
5.0

Kat was very helpful and staff friendly

Scott P.  |  First Impressions 
Clasificación:
5.0

You could put on a map exactly where it is. I still can’t find mine #1979

Amanda C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P.  |  Overall Experience 
Clasificación:
4.0

I was not clear on where my room was, or how to check in. I asked a girl at the front desk, who though helpful, was very quick to point out how "easy things were" and "most people dont have to ask". Ultimately, I was able to access my room, and after reading a sign board, understand how the keypad system worked. Im very happy with the facility overall, and am glad I chose this location for my things.

Stephanie H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CaroleAnn P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent W.  |  First Impressions 
Clasificación:
5.0

Great as always. Especially welcoming move-in 👍

Brock S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P.  |  First Impressions 
Clasificación:
5.0

The customer service was very helpful and affordable and friendly I give them above a 5 star rating I'm very satisfied with the skills of the uhaul representative who help me.

Corinna P.  |  First Impressions 
Clasificación:
5.0

Happy with my experience with uhaul storage

Randall T.  |  First Impressions 
Clasificación:
5.0

They were very nice and very helpful!

Nicole S.  |  First Impressions 
Clasificación:
5.0

Very courteous and helpful

David F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana H.  |  Online Move In 
Clasificación:
5.0

I was pleasantly surprised when checking pricing and availability and size of storage lockers . I am super pleased that UHaul had available 25'x8' container boxes on property to rent. Very convenient especially with a truck or trailer rental. Thank you David Nordstrom

Chad V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W.  |  Overall Experience 
Clasificación:
5.0

Sierra was absolutely wonderful and professional. I always recommend this place being a realtor here and feel good about it because everyone is so friendly

Shannon P.  |  First Impressions 
Clasificación:
5.0

While everything was excellent, I did think it was a tad bit expensive for the amount of space I had.

Donna W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn C.  |  Overall Experience 
Clasificación:
4.0

Exelente

Rosa L.  |  Overall Experience 
Clasificación:
4.0

My only reason for not recommending to a friend is that the area of Ogden can get a little strange, I am a single female, often I would be uncomfortable walking to my unit if there were folks gathered outside around the garbage cans and such. I also think it would be great if there was a way to latch the door from the inside while you are in your unit, I understand that you don't want it locked from the inside, but while I was in The storage unit for whatever reason I was nervous. The staff is incredible, and it is very clean, the area is just sketchy at times.

steffini m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent Lamar A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

donna S.  |  First Impressions 
Clasificación:
2.0

i honestly couldn’t have moved out fast enough. i was treated so poorly by the staff. i called when i moved out & they didn’t record it in the system properly, so i was charged for another month. the overall experience was unpleasant & i will not recommend this place.

Justina W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Cody C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward lee M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CURTIS R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD N.  |  Overall Experience 
Clasificación:
5.0

The customers services was very professional and friendly

Mario G.  |  First Impressions 
Clasificación:
5.0

Very friendly staff. Very helpful. Quick and very neat area clean.

Bailey R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren C.  |  First Impressions 
Clasificación:
5.0

Sierra went beyond her duties to help me find the right space that I needed. She was the reason I stayed there

Ian C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joeseph P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig B.  |  First Impressions 
Clasificación:
3.0

Each unit needs a light. Bathroom was gross the one time I had to use it.

Chett P.  |  Overall Experience 
Clasificación:
5.0

Very, very nice people. Walked be threw everything.

Marla B.  |  First Impressions 
Clasificación:
3.0

I had my unit locked out when payment had been made and so it was frustrating. I wish thee hour to access units were extended. There were a few times I needed to get in my storage and I couldnt cause I needed a blue key to unlock. Then I got a notice about a past due when I had gave notice i was no longer needing unit.

Erica B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherley B.  |  Overall Experience 
Clasificación:
1.0

Disrespectful call center. Office did the usual below average from my experience.

Alex W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Meagen M.  |  First Impressions 
Clasificación:
5.0

Yesterday Which was the 26th. I was supposed to rent a $19.95 truck. My nephew just asked of we could return somewhere in Salt Lake. Then she proceeded to be very rude and said no im not letting you drop it back off somewhere else. He Was just asking. Then I asked how much it would be and she told me. I didn't have that much on my card and I so I took out cash and she very ignorantly told us I told her twice we didnt take cash. So she said have a nice day. But her demeanor was very hostile and rude my nephew said I was going to pay with my card and have me give him my cash. It was the manager on 32nd and Wall. We went somewhere else to get a truck. and all all I was there for is to clean out my storage shed

Ila A.  |  Overall Experience 
Clasificación:
5.0

Amin was very nice and took time out to help my find my storage unit. Really nice guy. You should.keep him.

KATIKA P.  |  First Impressions 
Clasificación:
1.0

They tell you can that you can access your storage till 10 but really it's till 5 then the qr code for extended hours doesn't work and when you try to call the general manager she'll just ignore your calls till she blocks you and when you let her know you're going to file a complaint she'll evict you even if you just paid rent 5 days ago and she won't give you a refund but she will put a past due payment lock on your unit even though it's up to date worse experience I've ever had and I'll be sure to let everyone I know about how awful it was and how poorly Sierra Kennedy does her job

Felipe G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CAMILLE Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

George J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie L.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Roger W.  |  First Impressions 
Clasificación:
5.0

My overall experience with my unit and truck rental was great. The only thing I would recommend is giving a military discount on all the product/services and not just a few.

Rochelle T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GINNI M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul A.  |  Overall Experience 
Clasificación:
5.0

You guys were great to work with. I would highly recommend U-Haul of Ogden.

Jackson H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ty H.  |  Overall Experience 
Clasificación:
4.0

long lines, long wait and my access card doesn't work most of the time. but otherwise it's a lot cheaper than near storage unit facilities. Over all no issues so far!

Sarah B.  |  First Impressions 
Clasificación:
5.0

I am so grateful for the help from the manager at the Ogden facility on Wall avenue! She helped me transfer my storage unit to a bigger unit and that was an enormous stress for me. I was preparing myself to weed through and get rid of items to make it all fit. She freed me of a major headache! ¡Gracias!

Jeremiah w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha P.  |  First Impressions 
Clasificación:
5.0

It looked clean , well managed and safe. I felt good leaving my belongings there.

rochelle g.  |  First Impressions 
Clasificación:
2.0

Rude people bad service

Cody C.  |  First Impressions 
Clasificación:
5.0

The two who helped us were amazing! The manager and trainee were very helpful and accommodating to our situation. Gave us the information we needed and got it set up quick. Would recommend!

Joen F.  |  First Impressions 
Clasificación:
5.0

Very pleasant experience

Michael T.  |  Overall Experience 
Clasificación:
5.0

Great staff. Friendly, helpful and very easy to work with in planning unit rents and availability.

David C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jackie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Allie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ila A.  |  First Impressions 
Clasificación:
5.0

The site was affordable and well maintained with carts available for no additional costs. It met all my needs for the 2 months that I stored my extra household goods after a move.

Steven H.  |  Overall Experience 
Clasificación:
5.0

So far, couldn’t be better.

john c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenae B.  |  First Impressions 
Clasificación:
5.0

Fueron rápidos y atentos los empleados .

Sandra G.  |  Overall Experience 
Clasificación:
5.0

Gracias

Trina R.  |  First Impressions 
Clasificación:
1.0

I received the absolute worst service from Erik Simmons. The man was rolling his eyes and shrugging his shoulders and being indignant towards me despite being a returning paying customer. Mr. Simmons and I were in disagreement about existing damage to a rental truck which he was trying to place blame on me. When I asked to see a picture of the truck prior to me renting it , Mr. Simmons showed me a picture of a completely different truck ! How do I know ? Because the truck I rented has a serial number painted on the truck just above the drivers seat. Mr. Simmons told me the picture was taken on June 18th , 2021. However there was no serial number on the truck he showed me despite claiming the truck had been at that facility for 3 or more years now. I asked Mr. Simmons for contact information and how to begin the process to dispute the damage, he responded by calling the police and describing me as a threatening black man with gold chains and tattoos ! When the cops arrived , they told me I had every right to try to collect that information. Being reduced to negative stereotypical attributes and having the cops called on me for wanting a corporate email is not the service I was looking to receive from Store #720055

marcel p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Liberty L.  |  Overall Experience 
Clasificación:
2.0

There was no way for me to cancel my monthly rental through the app or on the website. So I had to call and wait online forever to get through to someone. I also never received the email (that I was promised) confirming that my rental had been canceled.

Rex P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mercedes S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H.  |  First Impressions 
Clasificación:
5.0

Employees at this specific location in ogden went above and beyond to make sure I had a good experience.

CLAYTON M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS R.  |  Overall Experience 
Clasificación:
5.0

Staff was great. Helpful and courteous! Overall experience all the way from truck rental to storage units was excellent. I Definitely would recommend Uhaul and this storage location to my friends .

Adam P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharene D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyson a.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Jessica D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly M.  |  First Impressions 
Clasificación:
4.0

Not all the staff were rude, just one lady. Overall I was very happy

Khymm F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rusty P.  |  Overall Experience 
Clasificación:
5.0

The extended hrs helped me get excess stored on site at night to t to enable truck turn-in on schedule.

Steven H.  |  First Impressions 
Clasificación:
5.0

I'm sorry that the people I tried helping were a royal pain in your butt. They showed no respect to the rules or the property and I should have known better than to have helped them. Even when being evicted I was shown patience and respect by your staff. I appreciate you and your facility. Again I'm truly sorry for the lack of respect and consideration the people I helped chose to display. My mistake. Please accept my apologies.

Brendon S.  |  Overall Experience 
Clasificación: