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Kent W. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Ogden
Testimonials From Recent Customers
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Great as always. Especially welcoming move-in 👍
Brock S. | First ImpressionsThe ratchet system on the car trailer was a bit dry and required lubrication. Causing me a struggle to remove straps.
CHRISTOPHER N.Truck was ok. But did have lots of damage, along with bad wiper blades and brakes that squeaked. Did not have the appliance truck put in the truck and had to go hunt an agent down. That defeated the mobile check out system.
Scott E.The customer service was very helpful and affordable and friendly I give them above a 5 star rating I'm very satisfied with the skills of the uhaul representative who help me.
Corinna P. | First ImpressionsHappy with my experience with uhaul storage
Randall T. | First ImpressionsExcellent service
TIMOTHY C.I did have a problem with security lock for the rollup door. The lock indicated that it could use some lubrication so the key is easier to insert and remove.
EUGENE G.I payed for a dolly and a dozen moving blankets and did not receive either.
Bryson W.The lady who initially helped me at the counter was a bit abrupt during the transaction, but everyone else was quite pleasant and helpful.
CHARLES A.The app and website were so difficult to navigate, really frustrating
Madisyn C.They were very nice and very helpful!
Nicole s. | First ImpressionsThe parking lot and drive area need to be resurfaced, and potholes filled in. I'd also recommend moving the customer service counter for picking up rentals off the back wall and more to the middle of the room. Maybe a circular counter where the employees can observe the whole area and provide service around the perimeter.
DANIEL M.Great Service. The gentleman who took my return was great. very friendly, used my name and gave excellent service. Please recognize him for making my experience memorable.
John M.They lady who check me back in had an attitude
SHAWNTANICE D.Very courteous and helpful
David F. | First ImpressionsUpon return of the vehicle I was charged for 2 gallons of gas. I filled the gas tank less than a mile from the drop off location. I let the gas pump run until it automatically shut off, which filled the tank. The gas gauge was at the same level as when I picked up the truck. The gauge was slightly below the full mark, which as exactly as it was when I picked up the truck. I should have taken a photo of the gas gauge when I picked up the truck, but I thought since U-Haul said the tank was full, the gauge was not indicating accurately. My advice....document EVERYTHING so you don't get taken advantage of like this!
STUART T.Fire Sierra. She is a monster with zero customer service concern. If there's an issue, most would assist in finding a solution. She actively does the opposite. She is an awful person that has no business working with the public. What a ridiculous and disturbing experience.
NIGEL W.Service was really good today even better than a year ago the last time I had to rent one I had to rent a car dolly next time I'm going to rent the full cup early if I have to because the two wheel Dolly just bounces all over the place
JAMES W.Awful customer service
Ruben A.Unclear instructions, a ton of hidden fees (gas/extra miles/environmental fee/after hour fees) Total cost ended being twice the initial quote. Would have wanted to know about all those fees.
ROMAIN G.The truck I was assigned was very damaged by a previous renter, I assume. I understand that U-haul would continue renting the truck, which was very drivable. But, the photos pre-populated in the rental agreement showed a pristine truck. I don't think I should have had to spend the first 25-minutes of my rental-time disputing and photo-documenting the condition of the truck in U-haul's inventory. Luckily, I wasn't pressed for time
MAREN A.I was pleasantly surprised when checking pricing and availability and size of storage lockers . I am super pleased that UHaul had available 25'x8' container boxes on property to rent. Very convenient especially with a truck or trailer rental. Thank you David Nordstrom
DAVID N. | First Impressionsnice working with you
GREGORY A.The lady that helped me at the front desk was very professional and kind. She had a good sense of humor and was easy to work with.
JUSTIN B.everything was very easy the two guys there where really nice and very informed
STEWART C.Sierra was absolutely wonderful and professional. I always recommend this place being a realtor here and feel good about it because everyone is so friendly
Shannon P. | First ImpressionsWhile everything was excellent, I did think it was a tad bit expensive for the amount of space I had.
Donna W. | Overall ExperienceReplace bald tires
DAVID M.Exelente
Rosa L. | Overall ExperienceStaff was friendly, professional and extremely helpful from pickup to delivery. "Lon" (Ogden location) was a great UHaul representative.
DONALD P.The bitterness when ready to return was a little later when was told that I may need it an extra day I was very disappointed in their at Uta tide at me when I was taking ill and put into Hosiptal with emergency surgery and it didn't matter to them they were bitter and non empirical sorry for the enconvincoice I may have casuals any one
SARAH C.My only reason for not recommending to a friend is that the area of Ogden can get a little strange, I am a single female, often I would be uncomfortable walking to my unit if there were folks gathered outside around the garbage cans and such. I also think it would be great if there was a way to latch the door from the inside while you are in your unit, I understand that you don't want it locked from the inside, but while I was in The storage unit for whatever reason I was nervous. The staff is incredible, and it is very clean, the area is just sketchy at times.
steffini m. | Overall ExperienceGood overall. Had to wait around for a staff member (10 minutes) to return equipment was only drawback
PAUL D.This uHaul location has the best customer service I have seen in a long while! I rented a storage unit and many trucks from this location during my lengthy move. The staff are always very nice, and efficient at their jobs. The rental trucks are always sparkling clean and smell good. The storage unit is absolutely perfect! I love this location! My best experience with uHaul ever! Give the crew my kudos!!! They really are amazing!!!
laura F.Impeccable customer service. Thank you
DAVID D.Reps told me that the customer complaint file would just be denied without even trying.
Nathan C.I had an issue with the text to update damage to the truck before I left the parking lot. sierra was very rude and spoke to me as if I were an idiot. Was not willing to help in anyway at all and laughed at my frustration over her unwillingness to help me in any way at all. When I asked for her supervisor she used a snarky rude tone with me. I will never use uhaul again based of my interaction with her. I work in customer service and would never treat a customer as though they are stupid or make it seem like you are laughing at their concern. Very rude and unprofessional. I'll pay Penske or another company to avoid that way of being treated.
ALEX D.Only one person working at the counter inside. Took a long time to get through the two customers before I made it to the counter. Once I made it, the gentleman helping was super friendly. The computer system was kind of glitchy. I had done the online check in and scanned my id the night before, but the computer was asking to scan the id again. Then all of a sudden it decided it did not need to scan. The truck was clean, but when I opened the back it had a really strong smell like cigarette smoke. The smell eventually went away. The after hours self check in went smoothly.
Jon H.Drive the truck up to the area was told to look at the text and follow instructions but wanted a few minutes to go over certain areas of safety on the truck and road. Feel like 99 cents per mile is expensive
STACY C.Everything seemed to be fine. We have no further suggestions.
DANIEL D.The fuel tank showed full, however after driving 40 miles I fueled up with 4 gallons of gas so the fuel economy is pretty much un acceptable. Or the truck was not full as agreed at time if pickup.
SCOTT H.Online check in sucks
DOUGLAS T.Everything was excellent
JESUS C.Great people
SCARLET S.Keep up the friendliness. Very informative as well.
CHRIS B.Café gratis
MICHAEL M.Efficient and helpful pickup.
GARY S.I can't think of anything
DAVID S.i honestly couldn’t have moved out fast enough. i was treated so poorly by the staff. i called when i moved out & they didn’t record it in the system properly, so i was charged for another month. the overall experience was unpleasant & i will not recommend this place.
Justina W. | Overall ExperienceCheck in through the mobile app is not easier, and is more time-consuming.
Will R.Went as expected.
BERT ALLAN R.Employees were propane a pleasure doing busiywith!
ROBERT G.The staff at the Wall Avenue location is always helpful and friendly. This is why I always pick them for my rental.
Nathan H.Very helpful and efficient
CRAIG B.Excellent ðŸ‘👌
JOHN B.Easy pickup. Trailer was waiting when I arrived. People were great and very helpful. Large site makes maneuvering very easy. 6x12 trailer pulled very well. I had NO problems with it.
KERRY H.Reserved a truck for 9am to 6pm and was confirmed by the costumer service agent the day before. When I arrived I was told the I only had the truck from 9am to 3pm and they had another reservation on that truck at 3pm so if I didn't agree to return by 3pm I couldn't take the truck at all. I felt like I was in an episode of Seinfeld!!!
STEVEN Y.The customers services was very professional and friendly
Mario G. | First ImpressionsVery friendly staff. Very helpful. Quick and very neat area clean.
Bailey R. | First ImpressionsSierra went beyond her duties to help me find the right space that I needed. She was the reason I stayed there
Ian C. | Overall ExperienceVery, very nice people. Walked be threw everything.
Marla B. | First ImpressionsDisrespectful call center. Office did the usual below average from my experience.
Alex W. | First ImpressionsAmin was very nice and took time out to help my find my storage unit. Really nice guy. You should.keep him.
KATIKA P. | First Impressionslong lines, long wait and my access card doesn't work most of the time. but otherwise it's a lot cheaper than near storage unit facilities. Over all no issues so far!
Sarah B. | First ImpressionsI am so grateful for the help from the manager at the Ogden facility on Wall avenue! She helped me transfer my storage unit to a bigger unit and that was an enormous stress for me. I was preparing myself to weed through and get rid of items to make it all fit. She freed me of a major headache! ¡Gracias!
Jeremiah w. | First ImpressionsIt looked clean , well managed and safe. I felt good leaving my belongings there.
rochelle g. | First ImpressionsRude people bad service
Cody C. | First ImpressionsThe two who helped us were amazing! The manager and trainee were very helpful and accommodating to our situation. Gave us the information we needed and got it set up quick. Would recommend!
Joen F. | First ImpressionsSo far, couldn’t be better.
john c. | First ImpressionsGracias
Trina R. | First ImpressionsI didn't have a good experience via phone with representatives prior to move in. They lacked customer service skills and technical communication skills. When I started to ask about my storage unit I was hung up on. I believed the first unit I booked to be online move-in accessible, but I ended up not being able to use the online process for that unit, so I ended up booking a different one. This took a significant amount of time to figure out and disrupted my moving schedule. I also ended up getting charged for the first month despite the deal running for first month free if also booking a u-haul truck. Had I been able to discuss my unit prior to move in I maybe would've had a different experience.
Rachael G. | Online Move InOnly thing is my outdoor storage was not empty that I was assigned to. Ended up getting one inside that was smaller and more money
Leticia C. | First ImpressionsA pleasure to deal with this facility.
Rose D. | First ImpressionsIt was fast and convienent
Lena G. | First ImpressionsMy recommendation would be to include if the unit is on the mezzanine or ground level and include a map or something to highlight where the unit actually is. But overall it was far easier than other storage units I had to deal with.
Abinadi B. | Online Move InI really like the way they treat they Customer really know that my stuff is safe there thank you
Bonnie N. | First ImpressionsI made a reservation. Had a reservation confirmation, and when I went to move in, I was told the reservation meant nothing because there weren't any spaces available. I was told it was first come, first serve which I thought the reservation would help with. It didn't. Fortunately, on the day I needed the spot, one did become available and they contacted me and offered it to me, which i appreciate. A bit of a rough start but I do have a spot and i'm sure it will work out just fine.
Robert G. | First ImpressionsMy friend Lana Adams reserved me a 5X10 unit storage. They told her it will be on the first floor we got there its on the first floor upper level. Thank you for helping me U Haul
Susan L. | First ImpressionsSierra Kennedy was awesome
Ian C. | First ImpressionsClean and spacious storage room and was plenty for me. I like the fact its temperature controlled.
Brigido C. | Online Move InGood customer service!
Donna R. | First ImpressionsThey were kind
Lonnie A. | First ImpressionsStaff was knowlegeable and helpful in setting up my storage unit
skot t. | First Impressionsvery clean friendly cool great all around
Linda E. | Reservación