Customer Reviews for U-Haul Moving & Storage of Ogden

6,673 comentarios

3421 Wall Ave   Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

(801) 392-5349

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(801) 392-5349

3421 Wall Ave
Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CaroleAnn P.  |  Overall Experience 
Clasificación:
5.0

Easier and faster than I thought. Workers were super friendly and let me know every detail about my extra charges (I knew about) on the spot. I had also called the day before to extend a day. Was so hassle free. I was so amazed I would go here without hesitation?

Brian W. 
Clasificación:
2.0

Cant give a good rating this time around. I chose to use the self check-in method as I would not be able to pick up the truck until close to closing time. We arrived just after 6:30. After having to re-submit a photo of myself 3 times, I was finally able to get the keys to the truck. When checking the condition of the truck I noticed that there was damage to the front bumper that had not been marked with a damage sticker. Otherwise, the physical condition of the truck was ok. I had ordered 2 dozen blankets and an appliance dolly, neither of which was in the cargo area of the truck. Fortunately, there were still a few people around wrapping up before closing. I don't recall his name, but I was able to get a gentleman to take care of the damage assessment and the requested items. He was helpful but I felt was not happy that he was having to deal with this problem minutes before closing. After all was taken care of I was there for at least 30 minutes. Driving the truck was another story. It was well after sunset when I finally got under way. - The headlights were problematic. They were mis-aligned, extremely dim, and the high beams did not work at all. - The windshield was very dirty to the point that it was difficult to see at times. - About 50% of the time, the truck would not shift into high gear when on the highway which I'm sure had an effect on fuel economy. - The fuel gauge would never make it completely to full so I had no way of knowing if the tank was truly full. Upon filling the truck a few miles before returning it, it still never made it to the full mark. When the lady checking the truck in noticed the gauge did not read full I was questioned as to whether or not I had filled the tank. I assured her that I had and suggested that maybe she should try to get more fuel in the tank if she had doubts. So not a great experience but was able to get the job done with the truck.

Bryce T. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent W.  |  First Impressions 
Clasificación:
5.0

Great as always. Especially welcoming move-in 👍

Brock S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P.  |  First Impressions 
Clasificación:
4.0

The ratchet system on the car trailer was a bit dry and required lubrication. Causing me a struggle to remove straps.

CHRISTOPHER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC M. 
Clasificación:
3.0

Truck was ok. But did have lots of damage, along with bad wiper blades and brakes that squeaked. Did not have the appliance truck put in the truck and had to go hunt an agent down. That defeated the mobile check out system.

Scott E. 
Clasificación:
5.0

The customer service was very helpful and affordable and friendly I give them above a 5 star rating I'm very satisfied with the skills of the uhaul representative who help me.

Corinna P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yueh Ting C. 
Clasificación:
5.0

Happy with my experience with uhaul storage

Randall T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

Excellent service

TIMOTHY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADY A. 
Clasificación:
5.0

I did have a problem with security lock for the rollup door. The lock indicated that it could use some lubrication so the key is easier to insert and remove.

EUGENE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUA D. 
Clasificación:
3.0

I payed for a dolly and a dozen moving blankets and did not receive either.

Bryson W. 
Clasificación:
4.0

The lady who initially helped me at the counter was a bit abrupt during the transaction, but everyone else was quite pleasant and helpful.

CHARLES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
3.0

The app and website were so difficult to navigate, really frustrating

Madisyn C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
3.0

El cliente no dejó un comentario.

ISAIAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUVENTINO A. 
Clasificación:
5.0

They were very nice and very helpful!

Nicole s.  |  First Impressions 
Clasificación:
4.0

The parking lot and drive area need to be resurfaced, and potholes filled in. I'd also recommend moving the customer service counter for picking up rentals off the back wall and more to the middle of the room. Maybe a circular counter where the employees can observe the whole area and provide service around the perimeter.

DANIEL M. 
Clasificación:
5.0

Great Service. The gentleman who took my return was great. very friendly, used my name and gave excellent service. Please recognize him for making my experience memorable.

John M. 
Clasificación:
3.0

They lady who check me back in had an attitude

SHAWNTANICE D. 
Clasificación:
5.0

Very courteous and helpful

David F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
3.0

Upon return of the vehicle I was charged for 2 gallons of gas. I filled the gas tank less than a mile from the drop off location. I let the gas pump run until it automatically shut off, which filled the tank. The gas gauge was at the same level as when I picked up the truck. The gauge was slightly below the full mark, which as exactly as it was when I picked up the truck. I should have taken a photo of the gas gauge when I picked up the truck, but I thought since U-Haul said the tank was full, the gauge was not indicating accurately. My advice....document EVERYTHING so you don't get taken advantage of like this!

STUART T. 
Clasificación:
1.0

Fire Sierra. She is a monster with zero customer service concern. If there's an issue, most would assist in finding a solution. She actively does the opposite. She is an awful person that has no business working with the public. What a ridiculous and disturbing experience.

NIGEL W. 
Clasificación:
5.0

Service was really good today even better than a year ago the last time I had to rent one I had to rent a car dolly next time I'm going to rent the full cup early if I have to because the two wheel Dolly just bounces all over the place

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale M. 
Clasificación:
1.0

Awful customer service

Ruben A. 
Clasificación:
1.0

Unclear instructions, a ton of hidden fees (gas/extra miles/environmental fee/after hour fees) Total cost ended being twice the initial quote. Would have wanted to know about all those fees.

ROMAIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B. 
Clasificación:
2.0

The truck I was assigned was very damaged by a previous renter, I assume. I understand that U-haul would continue renting the truck, which was very drivable. But, the photos pre-populated in the rental agreement showed a pristine truck. I don't think I should have had to spend the first 25-minutes of my rental-time disputing and photo-documenting the condition of the truck in U-haul's inventory. Luckily, I wasn't pressed for time

MAREN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Saugat K. 
Clasificación:
5.0

I was pleasantly surprised when checking pricing and availability and size of storage lockers . I am super pleased that UHaul had available 25'x8' container boxes on property to rent. Very convenient especially with a truck or trailer rental. Thank you David Nordstrom

DAVID N.  |  First Impressions 
Clasificación:
5.0

nice working with you

GREGORY A. 
Clasificación:
5.0

The lady that helped me at the front desk was very professional and kind. She had a good sense of humor and was easy to work with.

JUSTIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLINTON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SAID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD M. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha B. 
Clasificación:
5.0

everything was very easy the two guys there where really nice and very informed

STEWART C. 
Clasificación:
5.0

Sierra was absolutely wonderful and professional. I always recommend this place being a realtor here and feel good about it because everyone is so friendly

Shannon P.  |  First Impressions 
Clasificación:
5.0

While everything was excellent, I did think it was a tad bit expensive for the amount of space I had.

Donna W.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tarak G. 
Clasificación:
3.0

Replace bald tires

DAVID M. 
Clasificación:
4.0

Exelente

Rosa L.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly, professional and extremely helpful from pickup to delivery. "Lon" (Ogden location) was a great UHaul representative.

DONALD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheena T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jordan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN G. 
Clasificación:
5.0

The bitterness when ready to return was a little later when was told that I may need it an extra day I was very disappointed in their at Uta tide at me when I was taking ill and put into Hosiptal with emergency surgery and it didn't matter to them they were bitter and non empirical sorry for the enconvincoice I may have casuals any one

SARAH C. 
Clasificación:
4.0

My only reason for not recommending to a friend is that the area of Ogden can get a little strange, I am a single female, often I would be uncomfortable walking to my unit if there were folks gathered outside around the garbage cans and such. I also think it would be great if there was a way to latch the door from the inside while you are in your unit, I understand that you don't want it locked from the inside, but while I was in The storage unit for whatever reason I was nervous. The staff is incredible, and it is very clean, the area is just sketchy at times.

steffini m.  |  Overall Experience 
Clasificación:
4.0

Good overall. Had to wait around for a staff member (10 minutes) to return equipment was only drawback

PAUL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLINT C. 
Clasificación:
5.0

This uHaul location has the best customer service I have seen in a long while! I rented a storage unit and many trucks from this location during my lengthy move. The staff are always very nice, and efficient at their jobs. The rental trucks are always sparkling clean and smell good. The storage unit is absolutely perfect! I love this location! My best experience with uHaul ever! Give the crew my kudos!!! They really are amazing!!!

laura F. 
Clasificación:
4.0

Impeccable customer service. Thank you

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro G. 
Clasificación:
5.0

El cliente no dejó un comentario.

amanda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
3.0

Reps told me that the customer complaint file would just be denied without even trying.

Nathan C. 
Clasificación:
1.0

I had an issue with the text to update damage to the truck before I left the parking lot. sierra was very rude and spoke to me as if I were an idiot. Was not willing to help in anyway at all and laughed at my frustration over her unwillingness to help me in any way at all. When I asked for her supervisor she used a snarky rude tone with me. I will never use uhaul again based of my interaction with her. I work in customer service and would never treat a customer as though they are stupid or make it seem like you are laughing at their concern. Very rude and unprofessional. I'll pay Penske or another company to avoid that way of being treated.

ALEX D. 
Clasificación:
3.0

Only one person working at the counter inside. Took a long time to get through the two customers before I made it to the counter. Once I made it, the gentleman helping was super friendly. The computer system was kind of glitchy. I had done the online check in and scanned my id the night before, but the computer was asking to scan the id again. Then all of a sudden it decided it did not need to scan. The truck was clean, but when I opened the back it had a really strong smell like cigarette smoke. The smell eventually went away. The after hours self check in went smoothly.

Jon H. 
Clasificación:
3.0

Drive the truck up to the area was told to look at the text and follow instructions but wanted a few minutes to go over certain areas of safety on the truck and road. Feel like 99 cents per mile is expensive

STACY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY M. 
Clasificación:
5.0

Everything seemed to be fine. We have no further suggestions.

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

The fuel tank showed full, however after driving 40 miles I fueled up with 4 gallons of gas so the fuel economy is pretty much un acceptable. Or the truck was not full as agreed at time if pickup.

SCOTT H. 
Clasificación:
3.0

Online check in sucks

DOUGLAS T. 
Clasificación:
5.0

Everything was excellent

JESUS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLIE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tammie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent Lamar A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg L. 
Clasificación:
5.0

Great people

SCARLET S. 
Clasificación:
4.0

El cliente no dejó un comentario.

APRIL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

Keep up the friendliness. Very informative as well.

CHRIS B. 
Clasificación:
5.0

Café gratis

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

donna S.  |  First Impressions 
Clasificación:
4.0

Efficient and helpful pickup.

GARY S. 
Clasificación:
4.0

I can't think of anything

DAVID S. 
Clasificación:
2.0

i honestly couldn’t have moved out fast enough. i was treated so poorly by the staff. i called when i moved out & they didn’t record it in the system properly, so i was charged for another month. the overall experience was unpleasant & i will not recommend this place.

Justina W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cody C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel F. 
Clasificación:
4.0

Check in through the mobile app is not easier, and is more time-consuming.

Will R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward lee M.  |  Overall Experience 
Clasificación:
4.0

Went as expected.

BERT ALLAN R. 
Clasificación:
5.0

Employees were propane a pleasure doing busiywith!

ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATASHA A. 
Clasificación:
5.0

The staff at the Wall Avenue location is always helpful and friendly. This is why I always pick them for my rental.

Nathan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHLEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig B.  |  Overall Experience 
Clasificación:
5.0

Very helpful and efficient

CRAIG B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip C. 
Clasificación:
5.0

Excellent 👍👌

JOHN B. 
Clasificación:
5.0

Easy pickup. Trailer was waiting when I arrived. People were great and very helpful. Large site makes maneuvering very easy. 6x12 trailer pulled very well. I had NO problems with it.

KERRY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD N.  |  Overall Experience 
Clasificación:
5.0

The customers services was very professional and friendly

Mario G.  |  First Impressions 
Clasificación:
5.0

Very friendly staff. Very helpful. Quick and very neat area clean.

Bailey R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren C.  |  First Impressions 
Clasificación:
5.0

Sierra went beyond her duties to help me find the right space that I needed. She was the reason I stayed there

Ian C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joeseph P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig B.  |  First Impressions 
Clasificación:
5.0

Very, very nice people. Walked be threw everything.

Marla B.  |  First Impressions 
Clasificación:
1.0

Disrespectful call center. Office did the usual below average from my experience.

Alex W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Meagen M.  |  First Impressions 
Clasificación:
5.0

Amin was very nice and took time out to help my find my storage unit. Really nice guy. You should.keep him.

KATIKA P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CAMILLE Q.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Roger W.  |  First Impressions 
Clasificación:
4.0

long lines, long wait and my access card doesn't work most of the time. but otherwise it's a lot cheaper than near storage unit facilities. Over all no issues so far!

Sarah B.  |  First Impressions 
Clasificación:
5.0

I am so grateful for the help from the manager at the Ogden facility on Wall avenue! She helped me transfer my storage unit to a bigger unit and that was an enormous stress for me. I was preparing myself to weed through and get rid of items to make it all fit. She freed me of a major headache! ¡Gracias!

Jeremiah w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha P.  |  First Impressions 
Clasificación:
5.0

It looked clean , well managed and safe. I felt good leaving my belongings there.

rochelle g.  |  First Impressions 
Clasificación:
2.0

Rude people bad service

Cody C.  |  First Impressions 
Clasificación:
5.0

The two who helped us were amazing! The manager and trainee were very helpful and accommodating to our situation. Gave us the information we needed and got it set up quick. Would recommend!

Joen F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M.  |  First Impressions 
Clasificación:
5.0

So far, couldn’t be better.

john c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenae B.  |  First Impressions 
Clasificación:
5.0

Gracias

Trina R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mercedes S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyson a.  |  First Impressions 
Clasificación:
1.0

I didn't have a good experience via phone with representatives prior to move in. They lacked customer service skills and technical communication skills. When I started to ask about my storage unit I was hung up on. I believed the first unit I booked to be online move-in accessible, but I ended up not being able to use the online process for that unit, so I ended up booking a different one. This took a significant amount of time to figure out and disrupted my moving schedule. I also ended up getting charged for the first month despite the deal running for first month free if also booking a u-haul truck. Had I been able to discuss my unit prior to move in I maybe would've had a different experience.

Rachael G.  |  Online Move In 
Clasificación:
4.0

Only thing is my outdoor storage was not empty that I was assigned to. Ended up getting one inside that was smaller and more money

Leticia C.  |  First Impressions 
Clasificación:
5.0

A pleasure to deal with this facility.

Rose D.  |  First Impressions 
Clasificación:
5.0

It was fast and convienent

Lena G.  |  First Impressions 
Clasificación:
4.0

My recommendation would be to include if the unit is on the mezzanine or ground level and include a map or something to highlight where the unit actually is. But overall it was far easier than other storage units I had to deal with.

Abinadi B.  |  Online Move In 
Clasificación:
5.0

I really like the way they treat they Customer really know that my stuff is safe there thank you

Bonnie N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kale S.  |  Online Move In 
Clasificación:
3.0

I made a reservation. Had a reservation confirmation, and when I went to move in, I was told the reservation meant nothing because there weren't any spaces available. I was told it was first come, first serve which I thought the reservation would help with. It didn't. Fortunately, on the day I needed the spot, one did become available and they contacted me and offered it to me, which i appreciate. A bit of a rough start but I do have a spot and i'm sure it will work out just fine.

Robert G.  |  First Impressions 
Clasificación:
5.0

My friend Lana Adams reserved me a 5X10 unit storage. They told her it will be on the first floor we got there its on the first floor upper level. Thank you for helping me U Haul

Susan L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike D.  |  First Impressions 
Clasificación:
5.0

Sierra Kennedy was awesome

Ian C.  |  First Impressions 
Clasificación:
5.0

Clean and spacious storage room and was plenty for me. I like the fact its temperature controlled.

Brigido C.  |  Online Move In 
Clasificación:
4.0

Good customer service!

Donna R.  |  First Impressions 
Clasificación:
4.0

They were kind

Lonnie A.  |  First Impressions 
Clasificación:
5.0

Staff was knowlegeable and helpful in setting up my storage unit

skot t.  |  First Impressions 
Clasificación:
5.0

very clean friendly cool great all around

Linda E. | Reservación
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