Comentarios del cliente para U-Haul Moving & Storage of Ogden

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Ogden

Grado total:

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Vincent V. en

Grado:

El cliente no dejó un comentario.

Brad J. en

Grado:

El cliente no dejó un comentario.

Jordan L. en

Grado:

DONT BOTHER YALL ARE LYERS AND ARE OVERPRICED

Hubert H. en

Grado:

This is the best U-Haul operation I have ever dealt in the past 40+ years!

Jessica H. en

Grado:

The gentleman that works there at the register is amazing! Solved my issues everytime and was very friendly and efficient

Alicia R. en

Grado:

Very bad yesterday the employers told me ill have to go cuz they have to clean the floor today when ill when to ther with my stuff ill enter the number to sing in andthe doors are locked :(

Kipp W. en

Grado:

El cliente no dejó un comentario.

Loren K. en

Grado:

Keeping up on maintinace.

Mary M. en

Grado:

El cliente no dejó un comentario.

Vickie C. en

Grado:

The woman that helped me was not at all friendly. In fact she was curt, condescending and judgmental. I would never do business there again.

David D. en

Grado:

My only complaint was that I arrived on time and no one was available to check me in. After waiting outside for approximately 15 minutes, I went inside and asked if there was someone available to check me in. I was informed that someone would be out momentarily. After waiting another 10 minutes, I went back inside and inquired again. The clerk was unaware that no one had come out to check me in yet. Finally, someone came out, and checked me in. By this time, over half an hour had passed and they indicated that I was checking the equipment in late. I informed them that I had arrived over 30 minutes prior. I went back inside and they adjusted my turn-in time to the actual time that I had arrived, thus sparing me the additional cost. They need to more closely monitor the arrival area and accurately indicate the arrival times of those individuals returning equipment.

Mike R. en

Grado:

Less than 5 minutes to drop off the trailer. Very friendly employee.

ROBERT S. en

Grado:

2 hour wait for some one to drill a lock pay $50 for a bit just in case one broke. Had the locker for 89 months paying $40.month for $3600. No reason U-Haul could not have keep a key. Unsatisfied!!!

Barbara W. en

Grado:

Everything was awesome. Fast and friendly service everything was great

William W. en

Grado:

El cliente no dejó un comentario.

randy G. en

Grado:

Thank for the use of the truck.

Samuel H. en

Grado:

El cliente no dejó un comentario.

Joshua T. en

Grado:

They lied to me and gave me a incorrect pickup time. Workers were surly and not helpful.

Natalie D. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.

Micheal D. en

Grado:

El cliente no dejó un comentario.

William W. en

Grado:

A very good quality experience. Personable and quick both in picking up the trailer and returning it. I think you have a great operation in Ogden Utah.

Suzanne S. en

Grado:

Storage is well ordered and clean. My only complaint is distance from truck to storage location.

Ory A. en

Grado:

El cliente no dejó un comentario.

KRYSTAL F. en

Grado:

El cliente no dejó un comentario.

Jerome C. en

Grado:

El cliente no dejó un comentario.

Robert F. en

Grado:

Thank You

Cecil B. en

Grado:

The girl that I talked too seem a bit disinterested and distracted but the truck was clean, reliable and go the job done.

Mitchell H. en

Grado:

Labor Day morning. Counter person was friendly and helpful. Thank you!

Benjamin C. en

Grado:

Everything went smoothly! All workers were extremely kind and helpful! Thank you!

Mariam G. en

Grado:

Excelente

MARY ANNE R. en

Grado:

El cliente no dejó un comentario.

Whitney D. P. en

Grado:

El cliente no dejó un comentario.

Rachel D. en

Grado:

El cliente no dejó un comentario.

Matthew B. en

Grado:

Great customer service!

Bruce M. en

Grado:

El cliente no dejó un comentario.

Connor R. en

Grado:

Terrible service from the lady that we tried to book through. She wouldn't take our charge card for our daughter to rent a trailer because she said we couldn't pay for it locally but rather had to call the main center. We called the main center and they said she was wrong because the trailer was being returned to the same location in Ogden we were picking it up at. We then called the lady at the local center back and she eventually agreed to take our credit card information. But when my daughter came to pick the trailer up, she told her she wasn't going to allow our card to be used after all. Our daughter's boyfriend then had to pay for it on his card and we reimbursed him when they got to our house. The whole rental process was needlessly time consuming and frustrating for us. Whoever owns that location needs to retrain the lady who handles the rentals or fire her. I will never use that location in the future and will also discourage others from using it.

Linnae S. en

Grado:

Easy to obtain and cancel.

Cecil M. en

Grado:

Very Friendly and very helpful

sherley b. en

Grado:

Chrispen and Sue were especially proficient. Just one minor mis-step in the 3,000 sq ft house that was packed--a broken shelf which I am told will be replaced.

Thomas R. en

Grado:

Better trained staff

Bart L. en

Grado:

Very professional and friendly staff

Lonnie A. en

Grado:

They were kind

Lisa L. en

Grado:

Overall satisfied. Check out was efficient and friendly. We are very unhappy at the lack of prorated refund for days not used and request that we receive monetary compensation, if at all possible.

Candi O. en

Grado:

Thank you! This was just what we needed.

CHRISTINA R. en

Grado:

If you get a storage use the inside facility using the outside storage is very inconvenience when you want to get into your unit, the hours to do so are extremely unpleasant.

Richard S. en

Grado:

Manager does not care about staffing requirements. Very slow service because not enough employees.

Corey R. en

Grado:

The uhaul facility in Ogden UT was amazing.

William W. en

Grado:

First to be given a months free rental just from using your truck to move was an unexpected advantage... This alone made our move so much more pleasant. Choir staff were all great..

rebbecca g. en

Grado:

Very friendly staff.

Leslie M. en

Grado:

This is our second usage of your facility. It is as great as the first time. Thank you.

Jackie J. en

Grado:

Great service, friendly and helpful clerk. Will highly recommend location .

Lucy G. en

Grado:

Very helpful

Gary O. en

Grado:

This facility is outstanding, a true reflection on management.

William W. en

Grado:

From the moment of picking up the truck from the LA area to arriving in Ogden, Utah not one problem and even though it was the largest truck gas mileage was also great. Thank you to all..!

Jorge r D. en

Grado:

Good customer service

Christopher H. en

Grado:

When in need of a storage unit I will definitely come to uhaul. I love the new security with the garage doors and the recent remodeling that has been done. great customer service. Very friendly staff.

Rex S. en

Grado:

I have never been so rudly treated before the manager. I will tell everyone I know how bad they treat people there and Not go there for storage shed

mark b. en

Grado:

good

RYAN F. en

Grado:

Great staff, very accommodating and extremely secure. Also, can’t beat the pricing for RV storage!!

Adrian W. en

Grado:

Pro rate your charges so that if someone cancels their rental one day after it reviews they get some of the rent back especially after renting it long term

skot t. en

Grado:

Staff was knowlegeable and helpful in setting up my storage unit

Timothy K. en

Grado:

all ways great

Robert C. en

Grado:

thank you

Jaymz B. en

Grado:

The gentlemen that checked us in was very helpful.

Zack S. en

Grado:

Great service

Mathew B. S. en

Grado:

the experience was good during the rental time.

Andrew N. en

Grado:

The people at the Ogden location were awesome Very helpful, and answered every question i had to the best of their ability. My issue was with another site

Christina M. en

Grado:

Very easy to use and reasonable pricing

AMANDA J. en

Grado:

This site was always clean and the staff was always helpful. They were accommodating with refunding my rent when I moved out a day after my payment has processed.

Zack S. en

Grado:

Trailer was exactly what I needed and worked great. The staff on both ends of my trip were very nice and helpful. Wonderful experience

Linda Z. en

Grado:

You have a very friendly and helpful staff. You treat people with respect and that is much apprciated. Thank you for your help. HAPPY HOLIDAYS!!

Brittanie D. en

Grado:

I wish I remembered his name. The man with the beard and reddish hair. He was just fabulous. One of the kindest employees I’ve seen and he’s so SO helpful. Thanks UHaul. Excellent job.

DONALD S. en

Grado:

Well organized and maintained, but keep an eye out for squatters

SHARON S. en

Grado:

Thank for always have a wonderful facility and wonderful staff! You know what customer service is all about!

Tracey P. en

Grado:

The bookkeeping system for rental is horrible!! We had to fight every month about payments. We had 2 two units started on different days so payments never got posted correctly.

Gary M. en

Grado:

Very fair and easy to work with employees.

Mary M. en

Grado:

..

Patricia W. en

Grado:

Daniel was so helpful, and made our experience so welcoming and enjoyable.

shanel a. en

Grado:

Very helpful when I went in.

Paul S. en

Grado:

The employs that helped me were knowledgeable and friendly. when I needed to extend the use of the truck for another day they were very accommodating.

Holly B. en

Grado:

They came through in a great time of need if it wasn't for them I wouldn't have made it thanks Uhaul

EMILIE L. en

Grado:

We very rarely went to check on any of our things over the three and a half years that our things were in storage. Everything was in great condition when we pulled it out. Everyone was very helpful.

DEBRA D. en

Grado:

The staff were helpful and made an effort to accommodate our needs. I have used the service at this particular store and I have been very pleased!

HORACE C. en

Grado:

Surely I will use your services again.

harmony w. en

Grado:

My experience was awsome. Daniel at the ogden store was very friendly and nice. He had great customer service skill's. I would definitely recommend this store. I will use this u-haul store again.

raymond w. en

Grado:

Stop Moving storage shop kudos Toby great everything you need and everything

mikayla s. en

Grado:

Double code entry boxes were a little confusing

Art K. en

Grado:

Clark provided exceptional customer service

Victoria L. en

Grado:

While some staff members weren't on the same page as far as returns and policies, I still felt very well taken care of.

HOLLY S. en

Grado:

Very secure.

Diane Z. en

Grado:

It was convenient and very clean

Joshua E. en

Grado:

The price was wonderful, the customer service was very helpful. However it took an hour and forty minutes before i was being serviced, by that time they told me oh sorry we are closed for the night.

Tracey P. en

Grado:

extremely friendly and helpful.

Linda E. en

Grado:

very clean friendly cool great all around

Steve M. en

Grado:

The person who helped me did a great job!

trevor c. en

Grado:

Some staff nice, we pay monthly and use Cashier Check. There were probably only about 3 people that new how to put the check into the system. Last month account was messed up, said late but wasn't.

OSCAR D. en

Grado:

Everything very good service prefect

Ronald B. en

Grado:

Alarms on every storage door. Peace of mind!!!!!

chrysta h. en

Grado:

Everytime I went there always heard alarms goin off

Rebecca C. en

Grado:

Our plans changed a bit and we were going to need the truck longer and wanted to extend the rental contract to the next day (over night) and was told that we needed an additional $100.00 deposite.

sidney j. en

Grado:

We have USED this Uhaul facility many times and have always received the best Services.

GAYLA JAMIE G. en

Grado:

The only concern I have is that the storage area seemed to have a few folks who appeared to be living out of their units. More staff monitoring the area would have made it feel more safe.

CARRIE E. en

Grado:

The lady that helped me was very courteous and friendly

Keith G. en

Grado:

I tried calling numerous times and never could get through, I'd have listed as paid and then get charged a late fees.

Lori D. en

Grado:

The AM, Heather, went out of her way to help us with a difficult situation and was very helpful. I would rate the experience with the Manager Sierra as poor as her CS and listening skills are poor.

Audrey R. en

Grado:

No complaints about anything other than there is always a wait to be helped by the staff.

KATHERINE Y. en

Grado:

This was my first experience when I moved to Utah. They were all very friendly and had sense of humors. They were probably glad when I left that day. Lol. I just talk, talk, talked the whole time.

pesi l. en

Grado:

We had no problems,and were pleased with the cleanliness. The hours were inconvenient seeing that it closed at 7pm. I usually don’t get off work until 7pm. Just wish it were open later

Paul V. en

Grado:

This was an RV stored for the winter months. I would do this each winter if space was available. Thanks so much

Darrell B. en

Grado:

A check-in mistake made by a new associate. Another associate caught and corrected it but the mistake cost us valuable time so we could not empty the truck and return it before office closed. :-(

Elesha A. en

Grado:

Everything went well, and if I ever had questions, the staff was very helpful.

tracy g. en

Grado:

Thank you!

DAVE P. en

Grado:

The staff was always very helpful with a smile on their face. Thank you.