Comentarios de los clientes para U-Haul Moving & Storage of Ogden

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Ogden

Clasificación general:

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Jeremy W.
Clasificación:

El cliente no dejó un comentario.

Kale S. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

JOEY G.
Clasificación:

She was very professional, courteous and efficient

GREGORY M.
Clasificación:

El cliente no dejó un comentario.

KYLE K.
Clasificación:

Employees need to understand that customers don't frequently hang out at uhaul and know all the rules, so to have a shitty attitude when not knowing where to park or what the drop off rules are is complete bullshit. Other then that it's great.

Glen W.
Clasificación:

The trailer needed a whole drilled in the ramp to hold it in place. The guy in Ogden fixed it in short time. The trailer traveled well at highway speeds. No complaints except the needed repair

SANDRA B.
Clasificación:

El cliente no dejó un comentario.

THOMAS J.
Clasificación:

The young lady that checked me in was very friendly and attentive. The process was very quick. I informed her of the issues with the trailer. The condition, the difficult lift door operation, but most importantly, the trailer swayed terribly and the brake locking system engaged often. My speed had to be kept around 50mph for the entire 1400 mile, "White Knuckle" trip. I had numerous travelers pulling the exact same size trailer passing me at 65-75mph. I know this is in excess of the posted 55mph speed, yet nonetheless, I was extremely disappointed in the way the trailer pulled. This particular trailer should be taken out of service!

April S.
Clasificación:

El cliente no dejó un comentario.

debi s. | Overall Experience |
Clasificación:

i rented a unit for $54+ from a helpful young lady, left the facility and returned home. Then I realised that the Unit I had chosen in the facility would not be suitable. I tried to rearrange the unit over the phone, the young lady advised me that she was unable to see what was available and what was not. Consequently I returned a little later to the facility to rearrange the rental and the female customer service rep, Carol, was little more than unpleasant. She was rude, curt and unhelpful. She claimed that the price I had been quoted in the morning of $59+, and that was also listed on the website, was not the price of the unit I requested in place of the original one. She claimed that it was $69+ and had always been that price. She offered no explanation for the price hike of $10, other than that it was the original price. I left and immediately found another provider, with a site manager who has had some customer service training and knows how to employ it. I am happily ensconced at that site Bad choice of employee, U-Haul. I will not return to your facility for any service or product. I will also share my experience with anyone who wants to know where to store their belongings for a lengthy-term (12 months +)

Glenn M.
Clasificación:

El cliente no dejó un comentario.

Jessica S.
Clasificación:

Nothing at all. They were fast and efficient.

ANTHONIE D.
Clasificación:

El cliente no dejó un comentario.

Kurt G.
Clasificación:

El cliente no dejó un comentario.

ARTHUR U.
Clasificación:

El cliente no dejó un comentario.

JAMES A.
Clasificación:

Great work. No problems at all. Staff were very helpful, courteous and professional.

SCOTT E.
Clasificación:

Bad front light, dirty truck, especially the outside. Wanted me to return truck3/4 full on fuel but gave me 2/3rds. Needed more mileage than given (15 more). Had to pick up trailer after loading truck and your computer wanted to charge me double.

Charles P.
Clasificación:

El cliente no dejó un comentario.

JAMES J.
Clasificación:

First of all not a single employee was wearing a mask!! Second, I felt as if I was an inconvenience to them. I truly felt that when I walked in there not a single employee (3 in view) said hello and I literally had to start the conversation. During the process off being checked in, I heard one of the employees were talking about an upcoming day and the other employee said "how may reservations are there?". The employee said none... then the other said oh good!! That will be nice and I hope it stays that way.

Donald W.
Clasificación:

The app was inoperable, making for a required inside office checkin. It would have been nice to utilize the application to complete the process

KENNETH K.
Clasificación:

El cliente no dejó un comentario.

Tim C.
Clasificación:

Next time put my key in the lock box so I can pick up without going inside it.

SCOTT H.
Clasificación:

El cliente no dejó un comentario.

PATRICIA C. | Overall Experience |
Clasificación:

This was the next best thing to inside storage for our RV. The RV was protected from the elements by the roof but got very dirty on the outside. Dirt/dust was easily washed away with a hose.

Robert G. | First Impressions |
Clasificación:

I made a reservation. Had a reservation confirmation, and when I went to move in, I was told the reservation meant nothing because there weren't any spaces available. I was told it was first come, first serve which I thought the reservation would help with. It didn't. Fortunately, on the day I needed the spot, one did become available and they contacted me and offered it to me, which i appreciate. A bit of a rough start but I do have a spot and i'm sure it will work out just fine.

BARBARA R.
Clasificación:

El cliente no dejó un comentario.

EMILY S.
Clasificación:

El cliente no dejó un comentario.

TERESA G.
Clasificación:

In my trailer considering I was driving for 3 days I would have liked to have had a lock from hitch to trailer

CONCEPSION B.
Clasificación:

El cliente no dejó un comentario.

pat B.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER B.
Clasificación:

El cliente no dejó un comentario.

APRIL W.
Clasificación:

El cliente no dejó un comentario.

GRANT S.
Clasificación:

I have no improvement suggestions for the rental facility. But I did have problems with your corporate infrastructure. For renting auto transport, your website asks lots of due-diligence sorts of questions to ensure the vehicle being towed and the vehicle doing the towing are compatible with the trailer. That's great. But the website doesn't seem to remember the settings or allow them to be edited, so I ended up spending hours answering questions that became tedious and a waste of time. Your call center was a little more helpful, but screwed up the order and set up a transaction the rental facility could not do. For the next customer, you could give them a better website experience and improve coordination between your call center and your rental facilities.

STEVEN W.
Clasificación:

Offer a military discount.

RICHARD K.
Clasificación:

When I realized we were going to be making a move the ONLY place I could think about was UHAUL. After the move was over I decided that these people deserved a score of 20 on a 1 to 10 scale. We were completely satisfied with all their help and assistance.

Sarah L.
Clasificación:

The online check-in was not user friendly and took so much longer than just going to the counter. The van had the check oil light on. Need to do maintenance on the vehicles. The attendants seemed more interested in checking in trucks instead of helping check people out.

JOSEPH C.
Clasificación:

Well I ordered a trailer, prior renter shredded a tire. So instead of a trailer we used a car Dolly. It worked great, no problems at all. The staff was awesome. I will for sure be using Uhaul again from this location. Thank you

MARK O.
Clasificación:

Cabin seats were covered in dog hair - really gross.

KERRY IVAN G.
Clasificación:

El cliente no dejó un comentario.

MICHAEL W.
Clasificación:

I rent a uHaul trailer a couple times a year it seems, and in the past I dreaded going to uHaul because, despite entering all my info on line, it seemed to take forever to get the trailer. Not this time. In less than 2 min they had processed me in and I was out the door where they quickly and safely hooked up the trailer. When I returned, same thing. I didn't have to go find someone, they met me at the drop off site and had me on my way in just a few min. BEST uHaul experience ever. Thank you!

AMBER T.
Clasificación:

Nothing. The location did well. Everyone I had interactions with was professional and kind.

CORNISHA H.
Clasificación:

I came in and rented a uhaul and that went good. Rep was awesome checking me out. When I returned it, I was sure to stop by common cents and fill up to where the line stated on paper snd got charged a fuel charge. I called and because I didn't obtain a photo, Jeff said there's nothing he can do. I think they took advantage of the fact I had to get to work and after exterior inspection I had to go. Very low class in my book.

TY S.
Clasificación:

El cliente no dejó un comentario.

Russell L.
Clasificación:

The problem I have is more with U-Haul and not with Ogden. I reserved the device from a place closer to home. It said they had the device, so I reserved it and raced off to get it. When I arrived he said he hadn't had one for five weeks and I would need to go to the other location. I was not happy!

Nathan D.
Clasificación:

It smelled like cigarette smoke. Yuck.

Steven W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JEFFERY Y.
Clasificación:

They charged me an after hours return fee when the contract was written where I had to return the equipment after hours. It took me 45 min on the phone with 3 different people to get it fixed

Mandy H.
Clasificación:

I rented a cargo van. The person who assisted me said the gas tank was full when I was leaving the pickup spot. It was NOT full, it was between the 3/4 line and the full line, and when I filled it, it went PAST the full line! It's supposed to be $19.95 base rate plus .69 per mile. I got in the cargo van and the mileage was 2,681. I estimated I would be driving the van about 30 miles while I had it. When I dropped it off, it was at 2,702; 21 miles. She said I went 24 miles. I spent $20 to fill it up (to pretty much drive 20 miles) plus the .69 per mile rate, plus the $19.95 base rate. When I acknowledged that at drop off, she ignored my concerns and shrugged them off. Sure it would have been different had it been her money...

JOSE C.
Clasificación:

El cliente no dejó un comentario.

Tyler P.
Clasificación:

El cliente no dejó un comentario.

TAMMY M.
Clasificación:

El cliente no dejó un comentario.

Jake C. | Overall Experience |
Clasificación:

I rented the rv spot for a month but didn't actually use it when I went in to cancel after 2 weeks of renting it to cancel it I was told that you don't prorate and won't refund the two remaining weeks of my rental so now that your going to rent the spot again cause they are high in demand your going to double dip I will highly not recommend you're storage facility to anybody I will recommend people look elsewhere for there storage needs

Ronald G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Angelica C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kimberly S.
Clasificación:

iT WAS FAST AND EASY AND AFFORDABLE

Clinton M.
Clasificación:

El cliente no dejó un comentario.

David F.
Clasificación:

El cliente no dejó un comentario.

VANESSA ANN A.
Clasificación:

El cliente no dejó un comentario.

Julie C.
Clasificación:

El cliente no dejó un comentario.

David J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ranee J.
Clasificación:

El cliente no dejó un comentario.

Kelly K.
Clasificación:

El cliente no dejó un comentario.

Kathleen K.
Clasificación:

The guy that put my trlr on was going to switch my hitch ball loosen it and did not tighten it back drove 200 miles when turned it in the guy said ball was loose. Very scary!!

Katherine I.
Clasificación:

El cliente no dejó un comentario.

Alicia W.
Clasificación:

El cliente no dejó un comentario.

Daniel B.
Clasificación:

El cliente no dejó un comentario.

BRIAN H.
Clasificación:

El cliente no dejó un comentario.

Lawana C.
Clasificación:

El cliente no dejó un comentario.

JAMES H.
Clasificación:

El cliente no dejó un comentario.

LORRE V.
Clasificación:

El cliente no dejó un comentario.

Travis B.
Clasificación:

$21 After hour charge for dropping keys off in night drop box? Come on man.

David G.
Clasificación:

El cliente no dejó un comentario.

Alex J.
Clasificación:

I made a reservation a week in advance. I called prior to making the reservation to make sure that my plan and timing would work. They confirmed that it would. However, upon arriving to pick up the equipment I was informed that I was misinformed on the phone. That I would have to change my plans. Pretty disappointed in the discontinuity. Equipment worked great.

David R.
Clasificación:

El cliente no dejó un comentario.

Brandon S.
Clasificación:

El cliente no dejó un comentario.

DANNIE RAY Y.
Clasificación:

Couldn't have been better

Carrie C.
Clasificación:

El cliente no dejó un comentario.

Robert R.
Clasificación:

Nothing, it's already great.

Marcene S.
Clasificación:

Owner was understanding and took great care of us, sweet as ever.

Teri W.
Clasificación:

El cliente no dejó un comentario.

KEVIN B.
Clasificación:

Great experience. All employees were nice and wanted to help. Came out and hooked trailer up and also came out and unhooked trailer when we brought it back.

Nathan G.
Clasificación:

Employee response was fast and friendly. He understood our frustrations with the uploading of pictures and worked with us in documenting the issues we brought up.

WILLIAM W.
Clasificación:

El cliente no dejó un comentario.

Donald T.
Clasificación:

El cliente no dejó un comentario.

JAMES W.
Clasificación:

Check in was awesome. Thank the people for the service they gave. Will definitely recommend this location.

Bobbi G.
Clasificación:

El cliente no dejó un comentario.

Teresa F.
Clasificación:

This location was the largest I've ever seen. Again, my complaint has nothing to do with the location nor staff. I was very very unhappy with the fact that the first Uhaul return location I went to had "CLOSED PERMANENTLY" posted on the door. This caused me to yet again go out of my way for a company that needs to rethink their business practices. Horrible. Not happy.

VERA M.
Clasificación:

El cliente no dejó un comentario.

Alex C.
Clasificación:

The location is what made this place better than the one in Provo. The building was larger and seemed more well kept.

Trina R. | Overall Experience |
Clasificación:

I would like to thank you all so very much for helping me keep my stuff safe for the I was there you guys were great thank you for working with me when I forgot to pay you guys were always so good and helpful thank you very much

Laura W.
Clasificación:

Person doing checkin who claimed to be a manager was terrible. We brought the truck back and forgot to fill it up so I said I would run to the gas station next door and she would not let me. She said to late she already checked us in. I said I didn't agree to the charges for fuel and she said to bad. I was on the phone with Uhaul rep who heard her and was appalled at her behavior and customer service. It did not end well but she did curse at me as I drove off after we exchanged words for her poor service and not allowing me to fill up the tank and save myself $50

Robin Y. | First Impressions |
Clasificación:

The manager Ms. Kennedy is one of the most unprofessional rude people I’ve EVER encountered at a Uhaul. She also took it upon herself to close use for customers to use the restrooms, stating,” I’m tired of putting toilet paper in and having it go missing!” So, with all the money we customers pay she first put a keypad outside each bathroom, then closed the bathrooms with a sign. I think there are laws she’s breaking and secondly she doesn’t own this Uhaul. She also treats customers rudely, she is not a good representative of Uhaul and I hope they replace her. Look at the local ratings for his place, it’s low for a reason.

JOEL F.
Clasificación:

Online reservations was smooth and when picking up the agents were friendly and helpful

CHRIS A.
Clasificación:

Employees in the yard should wear masks.

JAMES Z.
Clasificación:

Nothing

Gary P. | Overall Experience |
Clasificación:

Thank you for the free month. Wish I would have found you first.

derek M.
Clasificación:

El cliente no dejó un comentario.

WALTER W.
Clasificación:

El cliente no dejó un comentario.

BENJAMIN F.
Clasificación:

Answer the phone on site please! We wasted hours that answers to a couple of questions could have saved us. The website did not have the answers.

BRYAN S.
Clasificación:

El cliente no dejó un comentario.

Natalie G. | Overall Experience |
Clasificación:

Excellent service. I was having ALOT of issues with the app when my 1st payment was due so it ended up being late. They were very kind when I explained to them, what issue I was having and even waived my late fees. I have ZERO COMPLAINTS!

Rebecca P.
Clasificación:

El cliente no dejó un comentario.

LARRY W.
Clasificación:

El cliente no dejó un comentario.

Nancy L.
Clasificación:

Nothing....keep up the fantastic job!

David W.
Clasificación:

Friendly and helpful managers would be nice. The person at the desk was fine. But, when I went to pick up my truck, I was told by management that an employee had gone home with the keys and I'd have to wait until 2 pm for the employee to return (it was 11:30 am). I had an urgent need and so I asked if there was anything else. I was told no. So, I cancelled the reservation, took my $50 reservation guarantee and left. I soon discovered that I couldn't find a truck anywhere else. So, I went back to uhaul, hoping to return the $50 and take the truck at 2:00. The manager would not look at me nor talk to me. She said I had forfeited my reservation when I claimed the guarantee and she was not going to let me reserve the truck and nothing else was available. So, I left the store and called Uhaul customer service. A wonderful woman named River (Elizabeth) took my call and within 10 minutes had reserved a cargo van that would suite my needs AT THE SAME LOCATION! I was able to get it an hour earlier, and use my phone to pick up and return it. It was perfect. River saved the day and my opinion of Uhaul. But, the manager on duty that day would have driven me to never return again. Please, ensure that this behavior is corrected so that other customers don't have to go through this! Thanks!

ralph w. | First Impressions |
Clasificación:

Everyone of the personal were absolutely helpful and understanding. I would definitely recommended this facility to my friends.

CRAIG M.
Clasificación:

They went above and beyond to help us we got there at closing and they were still willing to help us check in the vehicle

thomas R.
Clasificación:

El cliente no dejó un comentario.

SHAWN B.
Clasificación:

El cliente no dejó un comentario.

GEORGE M.
Clasificación:

In August I rented a 4x6 Cargo trailer from the Ogden UHaul dealer and after about 500 miles a tire shredded. I had trouble contacting the helpline but as I was out of cell phone connection I couldn't get thru to get help from UHaul. A kind gentleman brought a replacement tire. We put the tire on the rim and I drove to where there was cell phone reception. The next day I was able to get a replacement trailer as the spring was damaged. The mechanic noticed the other tire was bald and he said it should never have been put in service. I didn't get reimbursed for the tire I bought. I rented another 4x6 trailer this month and I made sure the tires were in good shape and the trailer worked outwell.

JESUS A.
Clasificación:

When to this location after my original pick up location changed my 24/7 pick to hand delivery and noone being at facility after opening.

KAREN P.
Clasificación:

El cliente no dejó un comentario.

Patricia S.
Clasificación:

The "Speed Kills" sticker is right over the top of the speedometer gauge at the 50-70 mpg area. It's kind of hard to see the needle because the dash lights aren't bright so I had to use my GPS to more easily see my speed. But everything else was totally awesome!! Great personnel!

LORI G.
Clasificación:

El cliente no dejó un comentario.

kevin b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Morgan B. | Overall Experience |
Clasificación:

Staff always got my information wrong and some staff at the desk and on the phone were snippy and rude.

Paul M. | Overall Experience |
Clasificación:

On occasions I saw individuals ride bicycles directly in the facility where the storage was located. It was apparent to me that they didn't have storage inside the facility that didn't bother to check in or out that just rode the bus that goes in are rolled around as they were looking to steal something. Besides that, everything was clean and the staff was very friendly.

JOHNATHAN T. | Overall Experience |
Clasificación:

There trucks are not taken care of

Clarissa J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mitchell B. | Online Move In |
Clasificación:

My online reservation stated that there would be a lock provided and nothing was in the unit when I arrived. Aside from that, everything was great.

Shawna C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

nicholas d. | Overall Experience |
Clasificación:

Great storage facility, clean, climate controlled and well lit. Staff is always available to help.

Hayden A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Natalie D. | Overall Experience |
Clasificación:

It would if you move out in the middle of the month to prorate the cost

Greg L. | Overall Experience |
Clasificación:

Sierra was very friendly, polite and understanding. She is the perfect choice for manager. Unfortunately I had to cancel my storage unit the same day due to other circumstances. If I need a unit again, I will be back to talk to her.

IDA MAE M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Susan L. | First Impressions |
Clasificación:

My friend Lana Adams reserved me a 5X10 unit storage. They told her it will be on the first floor we got there its on the first floor upper level. Thank you for helping me U Haul

Sheila W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Alfred Jason D. | First Impressions |
Clasificación:

Depite Uhaul National showed me having a reservation for a 10 x 10 space, the facility showed nothig for me.

Mike D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michelle S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jessica R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Verna M. | First Impressions |
Clasificación:

Very helpful

Harmony W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Randall T. | First Impressions |
Clasificación:

very helpful and courteous customer service. Highly recommend

Lucy C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jeff M. | First Impressions |
Clasificación:

Sierra Kennedy was awesome

Joe M. | Overall Experience |
Clasificación:

Excellent customer service

Brigido C. | Online Move In |
Clasificación:

Clean and spacious storage room and was plenty for me. I like the fact its temperature controlled.

Chuck Y. | Overall Experience |
Clasificación:

I had a really good experience at the wall ave location. And I would specifically like to call out the Manager Sierra Kennedy. She was super helpful and very nice, nice to see that in management.

John t. | Overall Experience |
Clasificación:

I will use this location for all my storage needs.

Donna R. | First Impressions |
Clasificación:

Good customer service!

dianna d. | Overall Experience |
Clasificación:

The units are spacious and clean. The staff is amazing!

Jody Y. | First Impressions |
Clasificación:

We weren’t given any instructions. The lock on our unit wasn’t taken off and then the alarm went off. We walked back several times due to lack of information. We didn’t know about the check in pin pad

Alan D. | Overall Experience |
Clasificación:

We really appreciated how clean and well lit the facility was. We will be using the storage units again. Stacie was extremely friendly, professional and quick to help! Thank you.

Bart L. | Overall Experience |
Clasificación:

Very friendly staff

Kurt P. | Overall Experience |
Clasificación:

Thanks

Suzanne S. | Overall Experience |
Clasificación:

I think that the policy of no prorating is extreme. 2 days is very unfriendly policy and greedy. 10-15 would be more reasonable.

Roxanne R. | Overall Experience |
Clasificación:

I was able to close out over the phone. This was very helpful since I am going through chemo right now.

Felicia L. | Overall Experience |
Clasificación:

For them to explain a little bit better on a check out when you leave your storage unit

sherry b. | Overall Experience |
Clasificación:

Worst nightmare experience ever. The staff are disrespectful, immature, and untruthful with what they tell you. Please if you value your hard earned money.....go somewhere else.

WAYNE L M. | First Impressions |
Clasificación:

Was quick service , knowledgeable and helpful in getting the storage space I needed for my RV . Made me feel that I was the priority of the day ! Thank You. 👍🇺🇸

Jose P. | Overall Experience |
Clasificación:

Your manager is rude. You guys messed up my payment three times in a row and I felt very taken advantage of and disrespected for no reason the entire time I rent a storage unit from you guys.

Ryan R. | First Impressions |
Clasificación:

Seemed understaffed I was waiting like 20 mins just to ask a question. But other than that was very well taken care in all aspects.

troy t. | Overall Experience |
Clasificación:

The facility was good but staff did not care about customer service or even being nice. They acted like it was a hardship to even talk to me. Raising the monthly rent was the final straw.

dianna d. | First Impressions |
Clasificación:

Other than having to unload a truck full of big bulky heavy furniture down a long hallway of units, I had an amazing experience with Uhaul overall. The people were nice, friendly and very helpful!

Jessica H. | Overall Experience |
Clasificación:

The gentleman that works there at the register is amazing! Solved my issues everytime and was very friendly and efficient

Alicia R. | First Impressions |
Clasificación:

Very bad yesterday the employers told me ill have to go cuz they have to clean the floor today when ill when to ther with my stuff ill enter the number to sing in andthe doors are locked :(

ROBERT S. | Overall Experience |
Clasificación:

2 hour wait for some one to drill a lock pay $50 for a bit just in case one broke. Had the locker for 89 months paying $40.month for $3600. No reason U-Haul could not have keep a key. Unsatisfied!!!

Suzanne S. | First Impressions |
Clasificación:

Storage is well ordered and clean. My only complaint is distance from truck to storage location.

Robert F. | Overall Experience |
Clasificación:

Thank You

Mariam G. | Overall Experience |
Clasificación:

Excelente

Matthew B. | First Impressions |
Clasificación:

Great customer service!

Linnae S. | Overall Experience |
Clasificación:

Easy to obtain and cancel.

Cecil M. | First Impressions |
Clasificación:

Very Friendly and very helpful

Sherley B. | First Impressions |
Clasificación:

Chrispen and Sue were especially proficient. Just one minor mis-step in the 3,000 sq ft house that was packed--a broken shelf which I am told will be replaced.

Thomas R. | Overall Experience |
Clasificación:

Better trained staff

Bart L. | First Impressions |
Clasificación:

Very professional and friendly staff

Lonnie A. | First Impressions |
Clasificación:

They were kind

Lisa L. | Overall Experience |
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Overall satisfied. Check out was efficient and friendly. We are very unhappy at the lack of prorated refund for days not used and request that we receive monetary compensation, if at all possible.

Candi O. | Overall Experience |
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Thank you! This was just what we needed.

CHRISTINA R. | Overall Experience |
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If you get a storage use the inside facility using the outside storage is very inconvenience when you want to get into your unit, the hours to do so are extremely unpleasant.

Richard S. | Overall Experience |
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Manager does not care about staffing requirements. Very slow service because not enough employees.

Corey R. | First Impressions |
Clasificación:

The uhaul facility in Ogden UT was amazing.

William W. | Overall Experience |
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First to be given a months free rental just from using your truck to move was an unexpected advantage... This alone made our move so much more pleasant. Choir staff were all great..

rebbecca g. | Overall Experience |
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Very friendly staff.

Leslie M. | Overall Experience |
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This is our second usage of your facility. It is as great as the first time. Thank you.

Jackie J. | First Impressions |
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Great service, friendly and helpful clerk. Will highly recommend location .

Lucy G. | Overall Experience |
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Very helpful

Gary O. | Overall Experience |
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This facility is outstanding, a true reflection on management.

William W. | First Impressions |
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From the moment of picking up the truck from the LA area to arriving in Ogden, Utah not one problem and even though it was the largest truck gas mileage was also great. Thank you to all..!

Jorge r D. | First Impressions |
Clasificación:

Good customer service

Christopher H. | Overall Experience |
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When in need of a storage unit I will definitely come to uhaul. I love the new security with the garage doors and the recent remodeling that has been done. great customer service. Very friendly staff.

Rex S. | Overall Experience |
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I have never been so rudly treated before the manager. I will tell everyone I know how bad they treat people there and Not go there for storage shed

mark b. | Overall Experience |
Clasificación:

good

RYAN F. | Overall Experience |
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Great staff, very accommodating and extremely secure. Also, can’t beat the pricing for RV storage!!

Adrian W. | Overall Experience |
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Pro rate your charges so that if someone cancels their rental one day after it reviews they get some of the rent back especially after renting it long term

skot t. | First Impressions |
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Staff was knowlegeable and helpful in setting up my storage unit

Timothy K. | First Impressions |
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all ways great

Robert C. | Overall Experience |
Clasificación:

thank you

Jaymz B. | First Impressions |
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The gentlemen that checked us in was very helpful.

Zack S. | Overall Experience |
Clasificación:

Great service

Mathew B. S. | Overall Experience |
Clasificación:

the experience was good during the rental time.

Andrew N. | First Impressions |
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The people at the Ogden location were awesome Very helpful, and answered every question i had to the best of their ability. My issue was with another site

Christina M. | Overall Experience |
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Very easy to use and reasonable pricing

AMANDA J. | Overall Experience |
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This site was always clean and the staff was always helpful. They were accommodating with refunding my rent when I moved out a day after my payment has processed.

Zack S. | First Impressions |
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Trailer was exactly what I needed and worked great. The staff on both ends of my trip were very nice and helpful. Wonderful experience

Linda Z. | Overall Experience |
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You have a very friendly and helpful staff. You treat people with respect and that is much apprciated. Thank you for your help. HAPPY HOLIDAYS!!

Brittanie D. | Overall Experience |
Clasificación:

I wish I remembered his name. The man with the beard and reddish hair. He was just fabulous. One of the kindest employees I’ve seen and he’s so SO helpful. Thanks UHaul. Excellent job.

DONALD S. | Overall Experience |
Clasificación:

Well organized and maintained, but keep an eye out for squatters

SHARON S. | Overall Experience |
Clasificación:

Thank for always have a wonderful facility and wonderful staff! You know what customer service is all about!

Tracey P. | Overall Experience |
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The bookkeeping system for rental is horrible!! We had to fight every month about payments. We had 2 two units started on different days so payments never got posted correctly.

Gary M. | Overall Experience |
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Very fair and easy to work with employees.

Mary M. | Overall Experience |
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..

Patricia W. | Reservation |
Clasificación:

Daniel was so helpful, and made our experience so welcoming and enjoyable.

shanel a. | Overall Experience |
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Very helpful when I went in.

Paul S. | Reservation |
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The employs that helped me were knowledgeable and friendly. when I needed to extend the use of the truck for another day they were very accommodating.

Holly B. | Reservation |
Clasificación:

They came through in a great time of need if it wasn't for them I wouldn't have made it thanks Uhaul

EMILIE L. | Overall Experience |
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We very rarely went to check on any of our things over the three and a half years that our things were in storage. Everything was in great condition when we pulled it out. Everyone was very helpful.

DEBRA D. | Overall Experience |
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The staff were helpful and made an effort to accommodate our needs. I have used the service at this particular store and I have been very pleased!

HORACE C. | Overall Experience |
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Surely I will use your services again.

harmony w. | Reservation |
Clasificación:

My experience was awsome. Daniel at the ogden store was very friendly and nice. He had great customer service skill's. I would definitely recommend this store. I will use this u-haul store again.

raymond w. | Reservation |
Clasificación:

Stop Moving storage shop kudos Toby great everything you need and everything

mikayla s. | Overall Experience |
Clasificación:

Double code entry boxes were a little confusing

Art K. | Overall Experience |
Clasificación:

Clark provided exceptional customer service

Victoria L. | Reservation |
Clasificación:

While some staff members weren't on the same page as far as returns and policies, I still felt very well taken care of.

HOLLY S. | Overall Experience |
Clasificación:

Very secure.

Diane Z. | Overall Experience |
Clasificación:

It was convenient and very clean

Joshua E. | Reservation |
Clasificación:

The price was wonderful, the customer service was very helpful. However it took an hour and forty minutes before i was being serviced, by that time they told me oh sorry we are closed for the night.

Tracey P. | Reservation |
Clasificación:

extremely friendly and helpful.

Linda E. | Reservation |
Clasificación:

very clean friendly cool great all around

Steve M. | Reservation |
Clasificación:

The person who helped me did a great job!

trevor c. | Overall Experience |
Clasificación:

Some staff nice, we pay monthly and use Cashier Check. There were probably only about 3 people that new how to put the check into the system. Last month account was messed up, said late but wasn't.

OSCAR D. | Overall Experience |
Clasificación:

Everything very good service prefect

Ronald B. | Overall Experience |
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Alarms on every storage door. Peace of mind!!!!!

chrysta h. | Overall Experience |
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Everytime I went there always heard alarms goin off

Rebecca C. | Reservation |
Clasificación:

Our plans changed a bit and we were going to need the truck longer and wanted to extend the rental contract to the next day (over night) and was told that we needed an additional $100.00 deposite.

sidney j. | Overall Experience |
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We have USED this Uhaul facility many times and have always received the best Services.

GAYLA JAMIE G. | Overall Experience |
Clasificación:

The only concern I have is that the storage area seemed to have a few folks who appeared to be living out of their units. More staff monitoring the area would have made it feel more safe.

CARRIE E. | Overall Experience |
Clasificación:

The lady that helped me was very courteous and friendly

Keith G. | Overall Experience |
Clasificación:

I tried calling numerous times and never could get through, I'd have listed as paid and then get charged a late fees.

Lori D. | Overall Experience |
Clasificación:

The AM, Heather, went out of her way to help us with a difficult situation and was very helpful. I would rate the experience with the Manager Sierra as poor as her CS and listening skills are poor.

Audrey R. | Overall Experience |
Clasificación:

No complaints about anything other than there is always a wait to be helped by the staff.

KATHERINE Y. | Overall Experience |
Clasificación:

This was my first experience when I moved to Utah. They were all very friendly and had sense of humors. They were probably glad when I left that day. Lol. I just talk, talk, talked the whole time.

pesi l. | Overall Experience |
Clasificación:

We had no problems,and were pleased with the cleanliness. The hours were inconvenient seeing that it closed at 7pm. I usually don’t get off work until 7pm. Just wish it were open later

Paul V. | Overall Experience |
Clasificación:

This was an RV stored for the winter months. I would do this each winter if space was available. Thanks so much

Darrell B. | Overall Experience |
Clasificación:

A check-in mistake made by a new associate. Another associate caught and corrected it but the mistake cost us valuable time so we could not empty the truck and return it before office closed. :-(

Elesha A. | Overall Experience |
Clasificación:

Everything went well, and if I ever had questions, the staff was very helpful.

tracy g. | Overall Experience |
Clasificación:

Thank you!

DAVE P. | Overall Experience |
Clasificación:

The staff was always very helpful with a smile on their face. Thank you.

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