Customer Reviews for U-Haul Moving & Storage of O'Fallon

3,489 comentarios

2000 Hwy K   O'Fallon, MO 63366
(@ Laura Hill Rd)

(636) 980-9111

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(636) 980-9111

2000 Hwy K
O'Fallon, MO 63366
(@ Laura Hill Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Considering my circumstances the manager got me a better price for ttecrental

Kenneth S. 
Rating:
5.0

Th UHaul team members were helpful and friendly. The Van was perfect of the job, the return went well. The van was clean but the windshield had a ton of bugs on it. Otherwise all else was great.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Crystal M. 
Rating:
5.0

Great customer service!

Lori V. 
Rating:
5.0

I will be calling customer service to file a complaint as my stuff got extremely wet during a storm and ruined my king size mattress. When I pay almost $800 I expect much better containers. I am very disappointed in the vehicle.

Michele R. 
Rating:
5.0

Everything went well. Thank you.

Bruno R. 
Rating:
5.0

Have rented several times from this location, very close to my house..great people, great service

Larry M. 
Rating:
5.0

This location has great employees! They make the process of renting trailers fast and effortless.

Logan S. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Great customer service and very helpful

rick J. 
Rating:
3.0

Customer did not leave a comment.

Kendale C. 
Rating:
5.0

During a very stressful move it was so wonderful to be able to count on uhaul to make it easier! The entire process from pick up to drop off was easy!

christiana R. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

The fuel gauge took forever to update. I shouldn't have to put 16 gallon for driving it 87 miles. The reps are terrible.

Alexander M. 
Rating:
5.0

This truck had the most awful smell inside. Not sure what it was. We looked all around and could not find where it was coming from. By the end of the 14 hour trip my throat was raw and my stepson was sneezing all day. Truck was great, this smell was unbearable.

Steven H. 
Rating:
4.0

Vehicle was not clean upon arrival for pick up.

Roger M. 
Rating:
5.0

Fix your self checkin app. I had to mark it was dirty to be able to return it.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Teylar A. 
Rating:
5.0

Customer did not leave a comment.

Rhonda L. 
Rating:
4.0

Couldn't execute the self service pick up. Had to go inside. The people inside working were helpful

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Kristin H. 
Rating:
5.0

Customer did not leave a comment.

Carrie R. 
Rating:
3.0

I discussed a 10ft truck for 2days when I arrived the agent says my contract was for a van at 1day. I have to make more trips. Also my receipt has a $20 dollar charge for extending my lease the receipt is hard to understand the final charge on my Credit Card.. I was not as satisfied as I have been in the past.

Shirley H. 
Rating:
5.0

Nothing everything was perfect

David G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

katie C. 
Rating:
3.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

nothing everything was perfect and i rent Uhauls from this location at least 4 times a year

Scott K. 
Rating:
5.0

Very professional, accommodating, and focused on your needs!

Daniel F. 
Rating:
5.0

Not a thing. They do a great job.

Forrest A. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
4.0

Staff was friendly and helpful.

Craig T. 
Rating:
5.0

Customer did not leave a comment.

Sharon F. 
Rating:
5.0

The staff was nice and very helpful. They went above and beyond to assist me when turning in the U ~Haul Truck.

Paris C. 
Rating:
5.0

Customer did not leave a comment.

Neil A. 
Rating:
5.0

Customer did not leave a comment.

Rodney A. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
3.0

Customer did not leave a comment.

PAUL V. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

jason C. 
Rating:
1.0

Customer service

Kyle H. 
Rating:
4.0

Customer did not leave a comment.

terence P. 
Rating:
5.0

Customer did not leave a comment.

Albert W. 
Rating:
5.0

Customer did not leave a comment.

Timmy J. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Duarell B. 
Rating:
5.0

The gentlemen that worked there were extremely helpful and knowledgeable. They were helpful with getting the trailer hitched and unhitched. Highly recommend this location. We have used several times and always a good experience.

joseph D. 
Rating:
5.0

Customer did not leave a comment.

linda J. 
Rating:
5.0

Price isn't EVEN CLOSE To as advertised. 19 dollar rental was 100.00 .. I think I'll try Enterprise next time.

Linn O. 
Rating:
5.0

Customer did not leave a comment.

Teddy W. 
Rating:
5.0

Always easy to deal with U~haul!

William K. 
Rating:
5.0

Customer did not leave a comment.

George E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Rashon R.  |  First Impressions 
Rating:
5.0

Staff is always personable, friendly and helpful! I'd recommend this location to anyone over and over!!

Jo H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY K. 
Rating:
5.0

Staff was friendly and assisted very well.

James H. 
Rating:
5.0

Nothing! Ed made my experience quick and painless in a stressful time of packing and rushing. Thanks Ed for being amazing when I needed it most!

Marlina H. 
Rating:
5.0

Great customer service.

Jacqueline D. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
4.0

Customer did not leave a comment.

Victorino R. 
Rating:
5.0

Always needed, the team at this store is very helpful!

JOSE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david T. 
Rating:
4.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

The person saw me pulling in and met me outside. Great service!!!

Louie B. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Very helpful staff. Well stocked location.

Rob S. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Bradley P.  |  Overall Experience 
Rating:
5.0

Location is convenient, attendants both courteous and attentive, and both service and equipment are reliable.

UlyssesTRENT C. 
Rating:
5.0

Easy Process and Helpful Staff. Thanks.

Egan H. 
Rating:
5.0

Customer did not leave a comment.

kathleen G. 
Rating:
5.0

Customer did not leave a comment.

kay J.  |  Overall Experience 
Rating:
5.0

The online check in was messed up, so I went inside and they were great!

Karen I. 
Rating:
5.0

All good . Service was excellent 👍

Charlie B. 
Rating:
4.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Great and helpful staff, with reliable, clean and stocked equipment and supplies. Thanks for making moving so EASY, every time.

Lisa K. 
Rating:
5.0

The only issue is the rental truck needed an alignment it pulled to the right

Micheal L. 
Rating:
5.0

Professional and friendly service! Would recommend this location to anyone in need hauling or moving.

Karl R. 
Rating:
3.0

Customer did not leave a comment.

SaiPhaneendra Y. 
Rating:
5.0

Nothing, I always use this location. Always fast, courteous, personal and professional! Tay took care of me this time and was Excellent!!! Informative and thorough. Thanks for keeping service at the top where many other companies fail! Rich Johnston

Richard J. 
Rating:
5.0

A heartfelt "Thank You" to my friends, Edward, Tay, Matt, Tom, and Dustin for all their kindnesses, putting up with me and so ably handling my many vehicle rental needs over the past several years ! Top Notch People !

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
3.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

The check in staff was awesome !!!

sharon L. 
Rating:
5.0

Customer did not leave a comment.

JEREMY B. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
4.0

Customer did not leave a comment.

matt H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olexous N. 
Rating:
5.0

Customer did not leave a comment.

Ryan P.  |  Overall Experience 
Rating:
5.0

Check out an check in is really fast.

Robert H. 
Rating:
5.0

Kind and helpful staff. Appreciate that they connected and disconnected the trailer for me. Only suggestion would be to find a way to pre-upload your documents (license, etc) and be able to pick up equipment after hours.

Rob S. 
Rating:
5.0

Hands down the best. Easy and affordable

Tammy J. 
Rating:
5.0

Excellent experience . No waiting. Had exactly what I needed

Jill S. 
Rating:
5.0

It cost more in mileage going from and to this location.

BRUCE S. 
Rating:
1.0

The manager has to get a better attitude and has to learn how to approach customers in a different manner because he was so very defensive and acting like he was on the defense mode when in all reality he just needed to be able to sit there and have a conversation like an adult instead of a child throwing a temper tantrum

Sheila M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BrendaKay B. 
Rating:
5.0

Customer did not leave a comment.

TARA S. 
Rating:
5.0

Customer did not leave a comment.

dan F. 
Rating:
5.0

Everyone was Great!!!! VERY FRIENDLY ANS WELCOMING

Erica I. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

The guys working there are very professional and polite and easy to work with. Thanks again. Rich Tanner.

Rich T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jilton A. 
Rating:
5.0

Very friendly staff

Sergio E. 
Rating:
5.0

Customer did not leave a comment.

Barry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack H.  |  Overall Experience 
Rating:
5.0

I have had previous experiences with U-Haul Moving and Storage. Have always been treated with courtesy and professionalism. Very class act company.

ARTHUR M.  |  First Impressions 
Rating:
5.0

I was very happy with the level of service and the condition of the storage locker at the U-Haul in O’Fallon, MO. I would highly recommend this facility to anyone looking for a place to store items.

Ted H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack H.  |  First Impressions 
Rating:
5.0

The staff at this facility are great and helpful. Everyone was friendly and willing to help. I was in a stressful situation and the staff helped ease the situation. Thank you!

Vannah P.  |  First Impressions 
Rating:
5.0

Everyone was wonderful

Carol D.  |  First Impressions 
Rating:
5.0

The staff there is always exceptional. Always kind, courteous and helpful. The manager is very accommodating and quick to answer questions.

jay g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Briana H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Benjamin G.  |  First Impressions 
Rating:
5.0

I wish it would have been 24 hrs accessible.

Pratap Z.  |  Overall Experience 
Rating:
5.0

Ed was great when I moved in a year ago. He and his team were always helpful. I had never had a storage locker before. Ed made it easy for me and went with me to see the locker and make sure I understood how to work the door and the lock so my things were secure. It was service excellence all the way. Closing out and giving the key cards and lock back was easy too. Thanks for a great experience and a secure place.

Jeanne Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura C.  |  Overall Experience 
Rating:
5.0

When we walked in Matthew was there to greet us, I had made online reservations which was not user friendly by no means and Matt was able to fix everything for us and make things go very smoothly!! He was very friendly and easy going which made things better! My experience with Uhaul for our move this weekend was exceptional! Thanks Matt and Uhaul for everything

Lisa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BELINDA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda D.  |  Overall Experience 
Rating:
5.0

Would recommend them to anyone

Leslie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebekah R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rich T.  |  First Impressions 
Rating:
5.0

Very impressive staff seeking to make sure everything went well. Good loading area, very clean, efficient, organized. One bit of feedback: After hours there's a heavy door that doesn't prop open with a high lumpy threshold the cart won't go over. Impossible to unload then. Otherwise a superior excellent place.

Kimberly B.  |  First Impressions 
Rating:
5.0

The people at this facility are very nice, helpful, and friendly! I have been there for about 8 years and have never, ever had any problems. It is well maintained and they make sure that i am safe.

REBECCA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patricia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diana M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSHANDA A.  |  Overall Experience 
Rating:
5.0

Staff and facilities were great would highly recommend.

CHRIS D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken H.  |  Overall Experience 
Rating:
5.0

It was the very best of all the storage units we have used over the past 12 years.thanks.

RICHARD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5.0

Staff was fantastic.

David B.  |  Overall Experience 
Rating:
3.0

When big doors locks after hours it’s hard to unload big stuff also noticed a squatter in your building living in a unit

EUGENE B.  |  First Impressions 
Rating:
5.0

Thanks for not throwing my stuff out when I had a couple of late payments. Super grateful and everything is in perfect shape, thank you very much!

BENITO L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Broderick D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kateri K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  First Impressions 
Rating:
3.0

Rude manager. Threatening and very unprofessional

Lanora E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN B.  |  Overall Experience 
Rating:
5.0

The staff at this location was always helpful and professional above and beyond my expectations.

BARRY M.  |  Overall Experience 
Rating:
5.0

Very well lit but not secure at all. Not one customer that I observed bothered to secure the building before leaving. I felt vulnerable the entire time I was inside the locker facility. I carried pepper spray each time I returned.

Rita R.  |  Overall Experience 
Rating:
5.0

Love you !

Carole S.  |  Overall Experience 
Rating:
5.0

Everyone was nice and actually relaxed and fun. They smiled and lauged with customers as well as amongst themselves. They were kind, informative and I was very happy to deal with them. The vehicle I had was having an issue, that vehicle belonged to the St Peters Mo UHaul. St Peters was no help, 20 minutes on the phone nothing, you know who was helpful.. Ofallon Hwy K Uhaul. Very appreciative of them. The vehicle healed itself but still good to know Uhaul Ofallon had my back when I needed it. Thank you!!!

Lisa B.  |  First Impressions 
Rating:
5.0

Staff were friendly and professional. I have used this particular location before. Went out of my way to use them again based on service received. Definitely recommend the facility and staff at this location.

Richard W.  |  First Impressions 
Rating:
5.0

The staff was awsome. Very polite and friendly. That it self goes a long way with me.

Joseph S.  |  Overall Experience 
Rating:
5.0

I had a wonderful experience at this UHaul!

cindy m.  |  Overall Experience 
Rating:
5.0

UHaul at H K has been a great experience. I give them a 10 and I never do that!

cindy m.  |  First Impressions 
Rating:
5.0

Everything was great.

Jeffrey L.  |  Overall Experience 
Rating:
4.0

I don’t like that you have to pay extra for 24 hour access. I’m storing my entire house here at the moment and paying enough without extra charges just so I can access my own belongings after 10pm. In addition, I was given a storage unit furthest from the point of entry- another thing I wasn’t happy about. Other than that, so far I’m fairly happy with the storage unit.

Jessica B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEANETTE D.  |  Overall Experience 
Rating:
5.0

Very clean and secure. The staff was very friendly and helpful. I loved the carts they had to move things from your vehicle to storage unit. They have convenient hours to get in. It was all inside storage.

Wanda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Reginald W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey B.  |  Overall Experience 
Rating:
5.0

Ed and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.

JEREMY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon B.  |  First Impressions 
Rating:
5.0

Nice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!

JAMES B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David T.  |  First Impressions 
Rating:
5.0

Very convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we’d need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!

JAMES B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zachary V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve M.  |  Overall Experience 
Rating:
5.0

Even with the computer system down, staff was friendly & I was able to move in.

Marcia D.  |  First Impressions 
Rating:
5.0

Great facility and staff.

TOM B.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful & pleasant!! Thank you

Terri N.  |  Overall Experience 
Rating:
5.0

Your customer service rep was very helpful and he answered all of question

Steve M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KARL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellie C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Melissa T.  |  First Impressions 
Rating:
5.0

Quick and easy to set up, and the turn in process the same! Will use again if the need arises.

Ed E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lindsey G.  |  First Impressions 
Rating:
5.0

Loved everything about this store

Tina H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justina H.  |  Online Move In 
Rating:
5.0

Quick and easy set up and check in. Answered my questions and very helpful in general.

Ed E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

greg p.  |  First Impressions 
Rating:
1.0

When I tried to do everything online they charged my card 7 times most of the time I can’t even access my account online you guys advertise one month free storage with a rental truck and a free lock but the storage unit was out .

LINDA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN R.  |  First Impressions 
Rating:
5.0

Service and facilities at this location are outstanding. Would highly recommend it to others.

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick V.  |  Online Move In 
Rating:
5.0

Very friendly & professional staff.

JIM S.  |  Overall Experience 
Rating:
1.0

My unit was broken into and several thousands of dollars of electronics were stolen and I have STILL not heard back from the adjuster from UHaul. HORRIBLE experience

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
5.0

The staff at this facility was so nice! Great experience.

LINDA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna B.  |  Overall Experience 
Rating:
5.0

Excellent service!! Love the workers!!! Joe is amazing!!!!

Rebecka p.  |  Overall Experience 
Rating:
5.0

This facility was great!! The only thing I did not like is moving. Com(on u-hauls web page) could care less who they advertise for!! And to call a corporate number for uhaul is a joke. All you get is all these unsolicited advertisements, if I wanted a medical alert bracelet or car insurance I would call those companies.

Vicky M.  |  Overall Experience 
Rating:
5.0

We rented 2 10 x 10 units in the climate-controlled area for approximately 10 months. The U-Haul Storage Facility was clean, dry, and pest-/varmint-free! The staff was always helpful and kind. Good experience.

Bob M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKIE N.  |  Overall Experience 
Rating:
1.0

The elevator is always out of commission and Hallway lights were not on

Sandra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia J.  |  Overall Experience 
Rating:
5.0

The units are kept clean along with the restroom. I sometimes wished there was a light in the units themselves but the alleyways were all very well lighted. The office personnel were always very courteous and accommodating. I would recommend this place to anyone who ask.

STEVEN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chartrice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa G.  |  First Impressions 
Rating:
5.0

Mathew was beyond helpful and made the transaction easy and smooth especially with my 8 year old running around the store distracting me.

Heidi H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASIESHA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nyssa B.  |  First Impressions 
Rating:
5.0

Great customer experience Thank you

aimee t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barbara b.  |  Overall Experience 
Rating:
5.0

I got all the stuff out of my storage unit and forgot to call before they charged me for another month, and they did end up charging me for another month, but they called me next day to confirm i moved everything out and said they were reversing the payment. I didn't even have to ask, and because of that i will always use u-haul for being diligent. Finding businesses like still operate diligently is a little harder to find these days. Please don't lose this quality!

brittany m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kay B.  |  Overall Experience 
Rating:
5.0

Customer service was excellent! The staff was super friendly and very helpful! I've never used a storage facility before so all my questions were answered! Matt Kaminski went above and beyond to make sure I was taken care of and even came out to check on me a few times since it was just me unloading and moving things into my storage unit. The carts used to move things were definitely helpful since I had handful of heavy boxes. Thank you for making my first experience the greatest and making me feel welcomed.

ANNA MAE H.  |  First Impressions 
Rating:
5.0

The O’Fallon, Mo. Staff were very efficient and pleasant to work with.

sharon b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOU H.  |  Overall Experience 
Rating:
5.0

Very friendly staff in a very clean facility.

STEVEN G.  |  First Impressions 
Rating:
5.0

Detail to cleaning was evident especially during this unprecedented time. Staff was friendly and always helpful.

Paula H.  |  Overall Experience 
Rating:
5.0

Very clean, and very well managed d by Mr. Andrew Slade. He's assembled a fine team of responsive staff. I've used the storage unit for nearly 4 years. My things were in the same condition as when I first stored them. No bugs or wet/ damaged papers or clothes. This is an exceptional, well-maintained storage and moving center!

JEFFERY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett R.  |  Overall Experience 
Rating:
5.0

Very helpful and all my storage items were well kept and clean on pick up

Alice R.  |  Overall Experience 
Rating:
3.0

You need more people in the store helping check people in.. and the gentleman who helped myself plus the guy ahead of me was either not sure of what he was doing or just not great with remembering why people said. He was very nice but it literally took me 45 minutes to upgrade my storage unit to a bigger unit. He seemed extremely confused.

Kenneth Z.  |  First Impressions 
Rating:
5.0

Great Service!!!

TERRY s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vijay S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhishi N.  |  First Impressions 
Rating:
5.0

Everyone was wonderful. Will definitely use again and will recommend uhaul to anyone needing rentals or storage, first class all the way!!

SAUNDRA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary N.  |  Overall Experience 
Rating:
4.0

I set up my bank to mail checks 1 week before the billing due date. My bank sent the checks but only 1 out of 4 were received. I had to switch to a credit card which was more problematic for me.

Lesley D.Bissett L.  |  Overall Experience 
Rating:
4.0

My only complaint is that U-Haul does not prorate. I moved out of my unit 1 week after the rent was due (on the 1st) and was not able to get any money back for the remaining part of the month.

Maribel R.  |  Overall Experience 
Rating:
5.0

Matt Kurt and Marcus were wonderful!

Abby K.  |  First Impressions 
Rating:
5.0

Wonderful helpful staff. Clean facility

Barbara M.  |  Overall Experience 
Rating:
5.0

Great staff always willing to help. Creative

craig h.  |  First Impressions 
Rating:
5.0

Staff is always friendly and willing to help

craig h.  |  Overall Experience 
Rating:
5.0

Very friendly staff on all levels. The facility was clean at all times especially the restroom. If there was ever a problem, the staff took care of the issue by the next time we were there.

STEVEN G.  |  Overall Experience 
Rating:
1.0

If you want to know how terrible it was please feel free to call me . It was so bad I will never use that location again. The staff was rude and uncooperative. I had reservations 636-579-9887!

Donna B.  |  First Impressions 
Rating:
5.0

Knowledgeable and friendly employees; clean unit; very pleased

Bob M.  |  First Impressions 
Rating:
4.0

Never visited another company, just got this one.

RACHEL B.  |  Overall Experience 
Rating:
5.0

Clean. Great location. Friendly staff. Easy access to units.

MICHELE D.  |  Overall Experience 
Rating:
4.0

Thank you U-Haul staff.

DEANNA L.  |  Overall Experience 
Rating:
5.0

Very nice storage unit. Staff was friendly, space will well maintained and secure. Highly recommend.

Pamela G.  |  Overall Experience 
Rating:
5.0

The staff at this location are always extremely helpful. I would recommend this location for all of your moving needs.

Robert L.  |  Overall Experience 
Rating:
4.0

Good service

Barbara M.  |  First Impressions 
Rating:
5.0

Great experience

alexandria a.  |  Overall Experience 
Rating:
5.0

Never had a problem!!! Excellent service for 5 years !!!

LISA M.  |  Overall Experience 
Rating:
5.0

Very helpful!

Betty N.  |  First Impressions 
Rating:
5.0

Good service

byron w.  |  First Impressions 
Rating:
5.0

Nice facility with helpful employees.

SHELIA A.  |  Overall Experience 
Rating:
5.0

Next time i need help i'll be back, Thank You

DEREK R.  |  Overall Experience 
Rating:
5.0

We had a great experience here. Everyone was helpful when needed.

geoffery f.  |  Overall Experience 
Rating:
5.0

Great facility and customer service! Matthew is always there with a smile and a solution!

RYAN U.  |  Overall Experience 
Rating:
4.0

The staff and owner where always there to lend a helping hand.

rhonda h.  |  Overall Experience 
Rating:
5.0

Over the past 4 months I have rented a vehicle twice, started storage service and ended it. At every turn your staff have been professional, helpful, and anticipated and met my needs.

Jennie J.  |  Overall Experience 
Rating:
5.0

Great customer service, easy to use system

shaun r.  |  First Impressions 
Rating:
5.0

Very pleased with service and highly recommend U-Haul.

CYNTHIA P.  |  Overall Experience 
Rating:
5.0

Myles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.

Paul M.  |  First Impressions 
Rating:
5.0

Had a great experience and would definitely use this facility again.

LUCINDA B.  |  Overall Experience 
Rating:
5.0

Great service

Trace C.  |  First Impressions 
Rating:
5.0

I've been coming here for years to get propane. We are getting ready to move and decided to rent a storage unit to hold somewhere extra items. The staff was super friendly and went above and beyond.

brain b.  |  First Impressions 
Rating:
3.0

Over priced I found many others priced at a lower cost. Would not send me my bills until after paid when I asked for a bill for each month.

Thomas P.  |  Overall Experience 
Rating:
1.0

Thee two guys that helped me were great

jewell k.  |  First Impressions 
Rating:
5.0

This is the second time now that I have put my trust in this location with my personal belongings and the staff here are extremely professional and courteous

JIM S.  |  First Impressions 
Rating:
5.0

This location was always neat and clean The staff was always friendly and ready to assist with questions or getting purchases out to the car.

HERSHEL J.  |  Overall Experience 
Rating:
5.0

Very helpful rental space nice and clean

patricia v.  |  First Impressions 
Rating:
5.0

Excellent customer service. Quick and efficient transaction.

Jason W.  |  First Impressions 
Rating:
5.0

Your staff is friendly & awesome!

catherine s.  |  Overall Experience 
Rating:
5.0

Fast and friendly service and helpful

Steven B.  |  First Impressions 
Rating:
5.0

Staff was helpful. Clean facilities

brittney b.  |  Overall Experience 
Rating:
5.0

Second time using them and the guys are great! Life saver, Thank You.

DEREK R.  |  First Impressions 
Rating:
4.0

I was very pleased with everything. I liked the recycle area...excellent idea.

Bonnie W.  |  Overall Experience 
Rating:
5.0

Easy to check in. The guys were helpful & considerate.

Ellen B.  |  First Impressions 
Rating:
5.0

Thanks for your help!

Michael S.  |  First Impressions 
Rating:
4.0

We loved everything accept having to pay extra 10.00 per month to use the facilities after hours. Most places have 24 hours with no extra charge .

Tracie E.  |  Overall Experience 
Rating:
2.0

I have over a dozen different days where I could not pull ahead of the dock to use it because the biggest and unrented uhaul trucks are typically parked in the way, in the NO PARKING ZONE. Got pics

Chris C.  |  Overall Experience 
Rating:
4.0

My stay was good. It meet my expectations.

JIM K.  |  Overall Experience 
Rating:
5.0

Very good

ODELL S.  |  Overall Experience 
Rating:
5.0

It was great and staff was really helpful.

ratnesh p.  |  First Impressions 
Rating:
4.0

I called numerous times to change my name and mailing address, but the staff never completed it correctly. Also, when I cleaned out the storage unit, the staff were not very friendly or helpful.

Amy A.  |  Overall Experience 
Rating:
5.0

My mom passed away and we moved her up to O’Fallon and put her things in storage. We ended up using UHaul trucks 3 times during this whole situation O’Fallon U-haul experience was excellent!

Darra E.  |  Overall Experience 
Rating:
4.0

I felt my items were secure and was pleased with my experience

tammy c.  |  Overall Experience 
Rating:
5.0

Y'all provided a much needed timely service,,,glad you were there,,I appreciate it & thank you, sincerely 😀😀😀😉

Joe S.  |  Overall Experience 
Rating:
4.0

The service was great.

Patricia T.  |  Overall Experience 
Rating:
5.0

Fantastic experience ! Clean, curtious people Would definitely recommend

Diana D.  |  Overall Experience 
Rating:
1.0

The person who walked us to our unit was condescending and rude.

Jeremy C.  |  Reservation 
Rating:
2.0

The management is very rude

ingra p.  |  Overall Experience 
Rating:
5.0

David was professional and helpful. Answered questions I had. I would recommend this location

Diana D.  |  Reservation 
Rating:
5.0

Very nice facility that I have recommended to family and friends.

jamar b.  |  Overall Experience 
Rating:
5.0

Just need more carts to get items in and out of storage bins.

STEVE G.  |  Overall Experience 
Rating:
5.0

I had unit #156 for couple years and have absolutely no complaints. I would highly recommend!!

BARBARA G.  |  Overall Experience 
Rating:
5.0

I have rented a storage unit for almost 8 years and have had a positive experience. I have also rented vehicles several times and this too was a satisfactory experience.

GAIL Q.  |  Overall Experience 
Rating:
4.0

Good facility. Well maintained.

Scott C.  |  Overall Experience 
Rating:
5.0

Jimmy was very helpful in the storage facility. Thanks Jimmy.

lisa c.  |  Overall Experience 
Rating:
5.0

I would recommend this facility to anyone.

SUSAN L.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and nice. Would use again because the staff was so wonderdul

KYLE S.  |  Overall Experience 
Rating:
5.0

Staff very courteous and very helpful. I will return with my business.

Tina S.  |  Overall Experience 
Rating:
5.0

Great experience.

erin t.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba