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Kenneth M.Customer Reviews for U-Haul Moving & Storage of O'Fallon
Testimonials From Recent Customers
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Great customer service and very helpful
rick J.During a very stressful move it was so wonderful to be able to count on uhaul to make it easier! The entire process from pick up to drop off was easy!
christiana R.The fuel gauge took forever to update. I shouldn't have to put 16 gallon for driving it 87 miles. The reps are terrible.
Alexander M.This truck had the most awful smell inside. Not sure what it was. We looked all around and could not find where it was coming from. By the end of the 14 hour trip my throat was raw and my stepson was sneezing all day. Truck was great, this smell was unbearable.
Steven H.Vehicle was not clean upon arrival for pick up.
Roger M.Fix your self checkin app. I had to mark it was dirty to be able to return it.
Robert V.Couldn't execute the self service pick up. Had to go inside. The people inside working were helpful
MICHAEL C.I discussed a 10ft truck for 2days when I arrived the agent says my contract was for a van at 1day. I have to make more trips. Also my receipt has a $20 dollar charge for extending my lease the receipt is hard to understand the final charge on my Credit Card.. I was not as satisfied as I have been in the past.
Shirley H.Nothing everything was perfect
David G.nothing everything was perfect and i rent Uhauls from this location at least 4 times a year
Scott K.Very professional, accommodating, and focused on your needs!
Daniel F.Not a thing. They do a great job.
Forrest A.Staff was friendly and helpful.
Craig T.The staff was nice and very helpful. They went above and beyond to assist me when turning in the U ~Haul Truck.
Paris C.Servicio al cliente
Kyle H.The gentlemen that worked there were extremely helpful and knowledgeable. They were helpful with getting the trailer hitched and unhitched. Highly recommend this location. We have used several times and always a good experience.
joseph D.Price isn't EVEN CLOSE To as advertised. 19 dollar rental was 100.00 .. I think I'll try Enterprise next time.
Linn O.Always easy to deal with U~haul!
William K.Staff is always personable, friendly and helpful! I'd recommend this location to anyone over and over!!
Jo H. | First ImpressionsStaff was friendly and assisted very well.
James H.Nothing! Ed made my experience quick and painless in a stressful time of packing and rushing. Thanks Ed for being amazing when I needed it most!
Marlina H.Great customer service.
Jacqueline D.Always needed, the team at this store is very helpful!
JOSE R. | First ImpressionsThe person saw me pulling in and met me outside. Great service!!!
Louie B.Very helpful staff. Well stocked location.
Rob S.Location is convenient, attendants both courteous and attentive, and both service and equipment are reliable.
UlyssesTRENT C.Easy Process and Helpful Staff. Thanks.
Egan H.The online check in was messed up, so I went inside and they were great!
Karen I.All good . Service was excellent 👍
Charlie B.Great and helpful staff, with reliable, clean and stocked equipment and supplies. Thanks for making moving so EASY, every time.
Lisa K.The only issue is the rental truck needed an alignment it pulled to the right
Micheal L.Professional and friendly service! Would recommend this location to anyone in need hauling or moving.
Karl R.Nothing, I always use this location. Always fast, courteous, personal and professional! Tay took care of me this time and was Excellent!!! Informative and thorough. Thanks for keeping service at the top where many other companies fail! Rich Johnston
Richard J.A heartfelt "Thank You" to my friends, Edward, Tay, Matt, Tom, and Dustin for all their kindnesses, putting up with me and so ably handling my many vehicle rental needs over the past several years ! Top Notch People !
MARK R.The check in staff was awesome !!!
sharon L.Check out an check in is really fast.
Robert H.Kind and helpful staff. Appreciate that they connected and disconnected the trailer for me. Only suggestion would be to find a way to pre-upload your documents (license, etc) and be able to pick up equipment after hours.
Rob S.Hands down the best. Easy and affordable
Tammy J.Excellent experience . No waiting. Had exactly what I needed
Jill S.It cost more in mileage going from and to this location.
BRUCE S.The manager has to get a better attitude and has to learn how to approach customers in a different manner because he was so very defensive and acting like he was on the defense mode when in all reality he just needed to be able to sit there and have a conversation like an adult instead of a child throwing a temper tantrum
Sheila M.Everyone was Great!!!! VERY FRIENDLY ANS WELCOMING
Erica I.The guys working there are very professional and polite and easy to work with. Thanks again. Rich Tanner.
Rich T. | Overall ExperienceVery friendly staff
Sergio E.Employees are great! Got me in and out very quickly.
Anthony K.Dustin was super quick and friendly hooking up my trailer.
Jacquelyn R.Everyone who I dealt with at this location, and there were three or four, were extremely nice and helpful. I haven't seen customer service like this in any industry for a long time and was very pleased!!
SCOTT S.very good service
jason L.I have had previous experiences with U-Haul Moving and Storage. Have always been treated with courtesy and professionalism. Very class act company.
ARTHUR M. | First ImpressionsI was very happy with the level of service and the condition of the storage locker at the U-Haul in O’Fallon, MO. I would highly recommend this facility to anyone looking for a place to store items.
Ted H. | Overall ExperienceThe staff at this facility are great and helpful. Everyone was friendly and willing to help. I was in a stressful situation and the staff helped ease the situation. ¡Gracias!
Vannah P. | First ImpressionsEveryone was wonderful
Carol D. | First ImpressionsThe staff there is always exceptional. Always kind, courteous and helpful. The manager is very accommodating and quick to answer questions.
jay g. | Overall ExperienceI wish it would have been 24 hrs accessible.
Pratap Z. | Overall ExperienceEd was great when I moved in a year ago. He and his team were always helpful. I had never had a storage locker before. Ed made it easy for me and went with me to see the locker and make sure I understood how to work the door and the lock so my things were secure. It was service excellence all the way. Closing out and giving the key cards and lock back was easy too. Thanks for a great experience and a secure place.
Jeanne Z. | Overall ExperienceWhen we walked in Matthew was there to greet us, I had made online reservations which was not user friendly by no means and Matt was able to fix everything for us and make things go very smoothly!! He was very friendly and easy going which made things better! My experience with Uhaul for our move this weekend was exceptional! Thanks Matt and Uhaul for everything
Lisa M. | First ImpressionsWould recommend them to anyone
Leslie S. | Overall ExperienceVery impressive staff seeking to make sure everything went well. Good loading area, very clean, efficient, organized. One bit of feedback: After hours there's a heavy door that doesn't prop open with a high lumpy threshold the cart won't go over. Impossible to unload then. Otherwise a superior excellent place.
Kimberly B. | First ImpressionsThe people at this facility are very nice, helpful, and friendly! I have been there for about 8 years and have never, ever had any problems. It is well maintained and they make sure that i am safe.
REBECCA T. | First ImpressionsStaff and facilities were great would highly recommend.
CHRIS D. | Overall ExperienceIt was the very best of all the storage units we have used over the past 12 years.thanks.
RICHARD S. | Overall ExperienceStaff was fantastic.
David B. | Overall ExperienceWhen big doors locks after hours it’s hard to unload big stuff also noticed a squatter in your building living in a unit
EUGENE B. | First ImpressionsThanks for not throwing my stuff out when I had a couple of late payments. Super grateful and everything is in perfect shape, thank you very much!
BENITO L. | Overall ExperienceRude manager. Threatening and very unprofessional
Lanora E. | Overall ExperienceThe staff at this location was always helpful and professional above and beyond my expectations.
BARRY M. | Overall ExperienceVery well lit but not secure at all. Not one customer that I observed bothered to secure the building before leaving. I felt vulnerable the entire time I was inside the locker facility. I carried pepper spray each time I returned.
Rita R. | Overall ExperienceLove you !
Carole S. | Overall ExperienceEveryone was nice and actually relaxed and fun. They smiled and lauged with customers as well as amongst themselves. They were kind, informative and I was very happy to deal with them. The vehicle I had was having an issue, that vehicle belonged to the St Peters Mo UHaul. St Peters was no help, 20 minutes on the phone nothing, you know who was helpful.. Ofallon Hwy K Uhaul. Very appreciative of them. The vehicle healed itself but still good to know Uhaul Ofallon had my back when I needed it. Thank you!!!
Lisa B. | First ImpressionsStaff were friendly and professional. I have used this particular location before. Went out of my way to use them again based on service received. Definitely recommend the facility and staff at this location.
Richard W. | First ImpressionsThe staff was awsome. Very polite and friendly. That it self goes a long way with me.
Joseph S. | Overall ExperienceI had a wonderful experience at this UHaul!
cindy m. | Overall ExperienceUHaul at H K has been a great experience. I give them a 10 and I never do that!
cindy m. | First ImpressionsEverything was great.
Jeffrey L. | Overall ExperienceI don't like that you have to pay extra for 24 hour access. I'm storing my entire house here at the moment and paying enough without extra charges just so I can access my own belongings after 10pm. In addition, I was given a storage unit furthest from the point of entry- another thing I wasn't happy about. Other than that, so far I'm fairly happy with the storage unit.
Jessica B. | First ImpressionsVery clean and secure. The staff was very friendly and helpful. I loved the carts they had to move things from your vehicle to storage unit. They have convenient hours to get in. It was all inside storage.
Wanda S. | Overall ExperienceEd and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.
JEREMY B. | Overall ExperienceNice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!
JAMES B. | Online Move InVery convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we'd need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!
JAMES B. | First ImpressionsEven with the computer system down, staff was friendly & I was able to move in.
Marcia D. | First ImpressionsGreat facility and staff.
TOM B. | Overall ExperienceEveryone was very helpful & pleasant!! Thank you
Terri N. | Overall ExperienceYour customer service rep was very helpful and he answered all of question
Steve M. | First ImpressionsQuick and easy to set up, and the turn in process the same! Will use again if the need arises.
Ed E. | Overall ExperienceLoved everything about this store
Tina H. | Overall ExperienceQuick and easy set up and check in. Answered my questions and very helpful in general.
Ed E. | First ImpressionsWhen I tried to do everything online they charged my card 7 times most of the time I can’t even access my account online you guys advertise one month free storage with a rental truck and a free lock but the storage unit was out .
LINDA R. | First ImpressionsService and facilities at this location are outstanding. Would highly recommend it to others.
Michael P. | Overall ExperienceVery friendly & professional staff.
JIM S. | Overall ExperienceMy unit was broken into and several thousands of dollars of electronics were stolen and I have STILL not heard back from the adjuster from UHaul. HORRIBLE experience
Mark S. | Overall ExperienceThe staff at this facility was so nice! Great experience.
LINDA B. | Overall ExperienceExcellent service!! Love the workers!!! Joe is amazing!!!!
Rebecka p. | Overall ExperienceThis facility was great!! The only thing I did not like is moving. Com(on u-hauls web page) could care less who they advertise for!! And to call a corporate number for uhaul is a joke. All you get is all these unsolicited advertisements, if I wanted a medical alert bracelet or car insurance I would call those companies.
Vicky M. | Overall ExperienceWe rented 2 10 x 10 units in the climate-controlled area for approximately 10 months. The U-Haul Storage Facility was clean, dry, and pest-/varmint-free! The staff was always helpful and kind. Good experience.
Bob M. | Overall ExperienceThe elevator is always out of commission and Hallway lights were not on
Sandra L. | Overall ExperienceThe units are kept clean along with the restroom. I sometimes wished there was a light in the units themselves but the alleyways were all very well lighted. The office personnel were always very courteous and accommodating. I would recommend this place to anyone who ask.
STEVEN G. | Overall ExperienceMathew was beyond helpful and made the transaction easy and smooth especially with my 8 year old running around the store distracting me.
Heidi H. | First ImpressionsGreat customer experience Thank you
aimee t. | First ImpressionsI got all the stuff out of my storage unit and forgot to call before they charged me for another month, and they did end up charging me for another month, but they called me next day to confirm i moved everything out and said they were reversing the payment. I didn't even have to ask, and because of that i will always use u-haul for being diligent. Finding businesses like still operate diligently is a little harder to find these days. Please don't lose this quality!
brittany m. | Overall ExperienceCustomer service was excellent! The staff was super friendly and very helpful! I've never used a storage facility before so all my questions were answered! Matt Kaminski went above and beyond to make sure I was taken care of and even came out to check on me a few times since it was just me unloading and moving things into my storage unit. The carts used to move things were definitely helpful since I had handful of heavy boxes. Thank you for making my first experience the greatest and making me feel welcomed.
ANNA MAE H. | First ImpressionsThe O’Fallon, Mo. Staff were very efficient and pleasant to work with.
sharon b. | Overall ExperienceVery friendly staff in a very clean facility.
STEVEN G. | First ImpressionsDetail to cleaning was evident especially during this unprecedented time. Staff was friendly and always helpful.
Paula H. | Overall ExperienceVery clean, and very well managed d by Mr. Andrew Slade. He's assembled a fine team of responsive staff. I've used the storage unit for nearly 4 years. My things were in the same condition as when I first stored them. No bugs or wet/ damaged papers or clothes. This is an exceptional, well-maintained storage and moving center!
JEFFERY S. | Overall ExperienceVery helpful and all my storage items were well kept and clean on pick up
Alice R. | Overall ExperienceYou need more people in the store helping check people in.. and the gentleman who helped myself plus the guy ahead of me was either not sure of what he was doing or just not great with remembering why people said. He was very nice but it literally took me 45 minutes to upgrade my storage unit to a bigger unit. He seemed extremely confused.
Kenneth Z. | First ImpressionsGreat Service!!!
TERRY s. | Overall ExperienceEveryone was wonderful. Will definitely use again and will recommend uhaul to anyone needing rentals or storage, first class all the way!!
SAUNDRA H. | Overall ExperienceI set up my bank to mail checks 1 week before the billing due date. My bank sent the checks but only 1 out of 4 were received. I had to switch to a credit card which was more problematic for me.
Lesley D.Bissett L. | Overall ExperienceMy only complaint is that U-Haul does not prorate. I moved out of my unit 1 week after the rent was due (on the 1st) and was not able to get any money back for the remaining part of the month.
Maribel R. | Overall ExperienceMatt Kurt and Marcus were wonderful!
Abby K. | First ImpressionsWonderful helpful staff. Clean facility
Barbara M. | Overall ExperienceGreat staff always willing to help. Creative
craig h. | First ImpressionsStaff is always friendly and willing to help
craig h. | Overall ExperienceVery friendly staff on all levels. The facility was clean at all times especially the restroom. If there was ever a problem, the staff took care of the issue by the next time we were there.
STEVEN G. | Overall ExperienceIf you want to know how terrible it was please feel free to call me . It was so bad I will never use that location again. The staff was rude and uncooperative. I had reservations 636-579-9887!
Donna B. | First ImpressionsKnowledgeable and friendly employees; clean unit; very pleased
Bob M. | First ImpressionsNever visited another company, just got this one.
RACHEL B. | Overall ExperienceClean. Great location. Friendly staff. Easy access to units.
MICHELE D. | Overall ExperienceThank you U-Haul staff.
DEANNA L. | Overall ExperienceVery nice storage unit. Staff was friendly, space will well maintained and secure. Highly recommend.
Pamela G. | Overall ExperienceThe staff at this location are always extremely helpful. I would recommend this location for all of your moving needs.
Robert L. | Overall ExperienceGood service
Barbara M. | First ImpressionsGreat experience
alexandria a. | Overall ExperienceNever had a problem!!! Excellent service for 5 years !!!
LISA M. | Overall ExperienceVery helpful!
Betty N. | First ImpressionsGood service
byron w. | First ImpressionsNice facility with helpful employees.
SHELIA A. | Overall ExperienceNext time i need help i'll be back, Thank You
DEREK R. | Overall ExperienceWe had a great experience here. Everyone was helpful when needed.
geoffery f. | Overall ExperienceGreat facility and customer service! Matthew is always there with a smile and a solution!
RYAN U. | Overall ExperienceThe staff and owner where always there to lend a helping hand.
rhonda h. | Overall ExperienceOver the past 4 months I have rented a vehicle twice, started storage service and ended it. At every turn your staff have been professional, helpful, and anticipated and met my needs.
Jennie J. | Overall ExperienceGreat customer service, easy to use system
shaun r. | First ImpressionsVery pleased with service and highly recommend U-Haul.
CYNTHIA P. | Overall ExperienceMyles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.
Paul M. | First ImpressionsHad a great experience and would definitely use this facility again.
LUCINDA B. | Overall ExperienceGreat service
Trace C. | First ImpressionsI've been coming here for years to get propane. We are getting ready to move and decided to rent a storage unit to hold somewhere extra items. The staff was super friendly and went above and beyond.
brain b. | First ImpressionsOver priced I found many others priced at a lower cost. Would not send me my bills until after paid when I asked for a bill for each month.
Thomas P. | Overall ExperienceThee two guys that helped me were great
jewell k. | First ImpressionsThis is the second time now that I have put my trust in this location with my personal belongings and the staff here are extremely professional and courteous
JIM S. | First ImpressionsThis location was always neat and clean The staff was always friendly and ready to assist with questions or getting purchases out to the car.
HERSHEL J. | Overall ExperienceVery helpful rental space nice and clean
patricia v. | First ImpressionsExcellent customer service. Quick and efficient transaction.
Jason W. | First ImpressionsYour staff is friendly & awesome!
catherine s. | Overall ExperienceFast and friendly service and helpful
Steven B. | First ImpressionsStaff was helpful. Clean facilities
brittney b. | Overall ExperienceSecond time using them and the guys are great! Life saver, Thank You.
DEREK R. | First ImpressionsI was very pleased with everything. I liked the recycle area...excellent idea.
Bonnie W. | Overall ExperienceEasy to check in. The guys were helpful & considerate.
Ellen B. | First ImpressionsThanks for your help!
Michael S. | First ImpressionsWe loved everything accept having to pay extra 10.00 per month to use the facilities after hours. Most places have 24 hours with no extra charge .
Tracie E. | Overall ExperienceI have over a dozen different days where I could not pull ahead of the dock to use it because the biggest and unrented uhaul trucks are typically parked in the way, in the NO PARKING ZONE. Got pics
Chris C. | Overall ExperienceMy stay was good. It meet my expectations.
JIM K. | Overall ExperienceVery good
ODELL S. | Overall ExperienceIt was great and staff was really helpful.
ratnesh p. | First ImpressionsI called numerous times to change my name and mailing address, but the staff never completed it correctly. Also, when I cleaned out the storage unit, the staff were not very friendly or helpful.
Amy A. | Overall ExperienceMy mom passed away and we moved her up to O'Fallon and put her things in storage. We ended up using UHaul trucks 3 times during this whole situation O'Fallon U-haul experience was excellent!
Darra E. | Overall ExperienceI felt my items were secure and was pleased with my experience
tammy c. | Overall ExperienceY'all provided a much needed timely service,,,glad you were there,,I appreciate it & thank you, sincerely 😀😀😀😉
Joe S. | Overall ExperienceThe service was great.
Patricia T. | Overall ExperienceFantastic experience ! Clean, curtious people Would definitely recommend
Diana D. | Overall ExperienceThe person who walked us to our unit was condescending and rude.
Jeremy C. | ReservaciónThe management is very rude
ingra p. | Overall ExperienceDavid was professional and helpful. Answered questions I had. I would recommend this location
Diana D. | ReservaciónVery nice facility that I have recommended to family and friends.
jamar b. | Overall ExperienceJust need more carts to get items in and out of storage bins.
STEVE G. | Overall ExperienceI had unit #156 for couple years and have absolutely no complaints. I would highly recommend!!
BARBARA G. | Overall ExperienceI have rented a storage unit for almost 8 years and have had a positive experience. I have also rented vehicles several times and this too was a satisfactory experience.
GAIL Q. | Overall ExperienceGood facility. Well maintained.
Scott C. | Overall ExperienceJimmy was very helpful in the storage facility. Thanks Jimmy.
lisa c. | Overall ExperienceI would recommend this facility to anyone.
SUSAN L. | Overall ExperienceThe staff was extremely helpful and nice. Would use again because the staff was so wonderdul
KYLE S. | Overall ExperienceStaff very courteous and very helpful. I will return with my business.
Tina S. | Overall ExperienceGreat experience.
erin t. | Overall Experience