We did not use the dolly we rented so the latch was still undisturbed. We were told the fee would be removed when we received our final receipt but it was not removed.JENNIFER W.
Customer Reviews for U-Haul Moving & Storage of Odenton
Odenton, MD 21113
(Rt 32 & 175 LIMITED CUSTOMER PARKING)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will no longer be renting from uhaul. This is the third time in a row I have scheduled a truck for one location and then received a phone call less than twelve hours before pick up time that the truck is mysteriously no longer available, and I'll now have to drive twice as far to another location at a different pickup time. I'm done. Rude, unhelpful, dishonest.BRENDAN K.
Easy to reserve a truck..easy to pick up and return. Thank you.Susan P.
Very friendly nice and efficientHany S.
Customer did not leave a comment.WALTER J.
Customer did not leave a comment.BRANDON J.
Customer did not leave a comment.donald f. | First Impressions
Vehicle parked far, not cleaned, gas not full and I was still charged at the end for not filling up. Terrible customer serviceTusapa T.
Customer did not leave a comment.Steve C. | Overall Experience
This place employees are frauds ....ROBINSON J. | Overall Experience
I didn’t actually store my items there but the attendant on site was very helpfulShannon W. | Online Move In
Customer did not leave a comment.William L.
The lady on site was extraordinary. She was very efficent and knew how to process our reservation rapidly. She is a wonderful asset to your organization.Ernest P. | First Impressions
good customer serviceSteven H.
Customer did not leave a comment.Katherine V.
Customer service is great and professional.HECTOR C.
Customer service was very rude and not helpful with explanation. She expected you to already know and understand the rental process. I felt like I was a bother in coming to the facility to rent the car. The parking for customer to leave the personal car is not accommodating in proximity of retrieving the rental. The company makes it apparent that they really don't want your business.PATRICIA A.
Waiting till the last hour or two to find me a truck, wanted a 26' had to take a 20' or travel the whole way across the state.ALLAN M.
Customer did not leave a comment.Trent P.
Our initial data we came to store our things we had a sales representative who didn't seem to know anything about the units and their sizes and rented us a unit that was way too large. Because we were using movers to move us in we had no way of moving the storage to another unit later. We ended up paying $230 monthly for 11 months. We even had the wrong info given to us regarding the storage place closing hours where we were originally supposed to go which was Annapolis MD and so my husband and the movers went there for nothing costing us more money then finally ended up at the odenton MD location which is where everything else happened. I will never use your storage facilities again.Keri L. | Overall Experience
I reserved two furniture dollies and upon arrival was told there were none. I insisted they check for at least one, as I had brought one of my own as a backup. They walked outside the office door and one was sitting just outside the door. I could have gone to Lowes and bought one but I called two days before to confirm they'd have them. They also never said there would be a problem getting all the reserved equipment when the reservation was confirmed the day prior to the rental. If the equipment is unavailable the customer should be notified. Other than that, the process here was very smooth.Brian A.
None at this time.Howard L.
Customer did not leave a comment.JASPER H.
Customer did not leave a comment.John L.
Customer did not leave a comment.SANDY L.
Customer did not leave a comment.DUANE V.
Thank you for being available in my time of need! I appreciate it.Michele B. | First Impressions
Thank youJASPER H.
create a long term plan to increase your office space at the location.TYRONE M.
Customer did not leave a comment.Johnny W.
Customer did not leave a comment.NATEKA B.
My entire experience was excellent including making my reservation online. The only problem I had was with drivers side mirrors. The mirrors were so tight that I couldn't adjust them which made driving a bit tricky. ThanksSEAN M.
Quick, fast, and clean.BENNIE H.
Perfect service, the best I've ever received from uhaul ever. Thank youWAYNE S.
Customer did not leave a comment.Jeffrey Z.
Grest service. Nerdy professional! Was extremely helping to changing my location also! Awesome Representative, both days!GLORIA L.
Customer did not leave a comment.DONNA J.
The manager Felicia is amazing. Her customer service was one of the most pleasant interactions I've had at a uhaul facility. We recently just moved and were delayed a bit in our travels. So when we arrived at the storage unit our reservations ended up being cancelled. Felicia was able to find us a recently vacant unit of the same size. She had it serviced within minutes for me to immediately start storing our items.JACKLYN C. | First Impressions
The service rep was very professional and respectful.KAMALA T.
Customer did not leave a comment.Dana Q.
Customer did not leave a comment.TABITHA W.
Customer did not leave a comment.Jessica W.
Customer did not leave a comment.LOUIS A.
Customer did not leave a comment.REBBIA P.
The individual working this location was awesome! Very helpful. Extremely polite. Highly recommend.Paul V.
Customer did not leave a comment.ISAAC A.
Customer did not leave a comment.DEVORICK L.
Customer did not leave a comment.Aaron M.
This branch i will never visit again, after I explained what happened to the lower mirror that broke i was charged in considerably and no one was even open to listening to me. Bad business.EMMANUEL J.
Check-in and out team was very helpfulWayne Z.
Customer did not leave a comment.KELLER C.
We understand that not all equipments are available at all locations. Plz call the customer before changing the location of pick up and drop off.RAJAGOPALA B.
Customer did not leave a comment.Nicholas V. | Overall Experience
The truck was missing the muffler when I drove it off of the lot, it was very loud and attracted too much attention. Facility and staff were 200%Alex K.
I ordered a u-haul truck in advance at a Laurel MD location and the guy working there could not rent it to me. Due to the computer not letting him. So the main office got me a new truck at a differ location, which was out of my way and waisted my moving time. Next time I order a truck at a certain place. Make sure it is available for pickup at that location.Anthony B.
Make sure to explain that they have to use the APP to certify that the truck is clean and functional. Two trucks two weekends in a row and not explained either time, Also go over the contract with the person, I was not told that after-hours drop off was an additional $20. However, your associate was kind of enough to wait the extra five minutes that it took me to go fuel up the truck. His customer service level made my experience much better.He should be praised by his superiors.ANDREW C.
The lady at the store was very rude and I think she is racist. I walk in the store without a reservation and she rudely told me I can't get a car without a reservation, and provide no info if I had to call or go online to get a reservation. She was very rude and unprofessional.EMMANUEL T.
I was led to believe I could receive the truck at 5:30am, only to get there and have no option to check out. It wasted valuable time for my move and added a lot more stress to my family's dayJOSHUA M.
Customer did not leave a comment.Veretta T. | Overall Experience
Customer did not leave a comment.Joshua C. | Overall Experience
Customer did not leave a comment.Nateka B. | First Impressions
Quick, easy, no issues with online reservation or with the equipment. Would use uhaul again!JODIE F.
Staff was very helpful to all customers present during drop off.NATEKA B.
Customer did not leave a comment.PATRICK F.
Customer did not leave a comment.Ronald S.
Continue to be customer focused. All associates were extremely helpful and respectful of my time. I really appreciated the focus on me as a customer and person. Thank you UHAUL Odenton for being AWESOME!Shirley P.
Super easy transitionJASON K.
The girl that hooked up the trailer was so great and helpful. Great service!MAUREEN H.
Customer did not leave a comment.CAMILLUS P.
Always great! Every employee has great customer service!DANIELLE W.
Customer did not leave a comment.Abiola O.
Customer did not leave a comment.STEVEN L.
The experience was great. Got truck at last minute on a friday at the end of the month. It was last one. Only 2 minor gripes: first we could not see starting or endig mileage due to a warning maintenance msg on odometer the whole time. Second at drop off it was very easy, just a couple quick ?'s(Did you clean out truck-yes, did you fill fuel to same at pickup-no we filled it to full. (Was worried of a surprise fuel fee. Only 1/2 full at p/up. Cost me extra $30). But my 2nd gripe was that they said they'd send receipt email but what they sent was a bill with 3 days to pay or a $30 late fee. HOWEVER THE BILL WAS CORRECT. Simple adding in my head would've made me realize I owed more. I paid over the phone easily with very nice lady at Corp. But I would have preferred to pay right then at the dropoff. No biggie tho. OVERALL EXPERIENCE: 5 STARS Everyone friendly, helpful, professional, truck worked great, had moving supplies priced cheap, left car there & no problems. Definitely would use again and refer others. Its rare to get that good of service nowadays!GERALD S.
Customer did not leave a comment.Natianna S. | First Impressions
No improvements needed. Staff was kind, friendly, courteous and fast. I will always use this location for my moves.JULIE R.
Just a compliment for the staff. Both staffers were friendly, helpful, and performed their duties effortlessly!DONNA K.
Nothing everything was greatSUSAN G.
Customer did not leave a comment.Roy W.
Great service by phone and at front desk.MARK O.
They done tell you everything in the beginning They wait till you get the bill when it's too lateEvonne S.
Customer did not leave a comment.Jennifer B.
Customer did not leave a comment.LORENZO M.
Nothing, everything went as expected.ERICKA B.
Customer did not leave a comment.Verina E.
Great staff Megan and Tavis very helpfulJASPER H.
I sent a question about the final bill and I have yet to receive an answer. I think that you overcharged me.John T.
I was given a vehicle/van that was not full and the service tire light was on. I returned it full but wasn't even offered any type of reason or discount.Jose F.
Customer did not leave a comment.Jorge H.
Great customer service. Definitely helped in figuring out I needed a ball mount drop for my hitch.JOSEPH W.
Customer did not leave a comment.Verina E.
Customer did not leave a comment.Rodney C.
Customer did not leave a comment.OLUWAFUNSO A.
Improve accuracy of online check in with mobile device and improve call volume to be able to speak with love person soonerKelly P.
Very professional and prompt customer service. The flowers on the outside of the building add curb appeal and have a calming effect. However, I feel that the associate should have provided me with guidance on returning the rental after hours since I inquired about it instead of telling me that it is better to return during office hours since I haul offers after hour returns.CHERYL S.
Customer did not leave a comment.SVETLANA B.
Customer did not leave a comment.KARYSSA P.
Improve the Truckshare app on Android, severe delay in the use of it, getting approved, uploading photosDaniel H.
Keep doing what you're doing.WILLIE F.
Very Good Experence.....!!!ISAAC B.
They were amazing! So accommodating they made sure everything was taken care of for me.Kayla F.
Customer did not leave a comment.MARK H.
Convenient location however the site was not I was not able to use my credit card online after three attempts I had to go in personally to complete the transactionDEANDRE A.
Customer did not leave a comment.KRYSTAL J.
Customer did not leave a comment.James D.
The guy working when I dropped the truck off was excellent and made the process so easy! Would definitely come back!CHRISTINA D.
The gentleman who actually checked us in was excellent. However the other gentleman was the complete opposite he was absolutely no help.WILLIAM B.
Customer did not leave a comment.JOE J.
Great customer service wish stayed open a little later when I returned it would like to personally hand the keys over but it was all goodjames T.
Customer did not leave a comment.ROBERT G.
Learn how to actually take reservations. Every time I have used Uhaul the truck size, pickup/dropoff location, and/or time have been changed last minute and caused a great inconvenience. I plan to use other companies in the future.BRETT B.
The worker knows American Sign Language. Awesome. Very friendly and professional !Stephen M.
People who know what they are doing.Bruce B.
Customer did not leave a comment.Ebonee D. | First Impressions
Customer did not leave a comment.Kenneth T. | First Impressions
Customer did not leave a comment.John D. | First Impressions
Your staff Mr. Travis was very helpful and cordial. Excellent personality to draw more clients to utilize your services.Anthony N. | First Impressions
I made a reservation last week for a medium sized storage unit but was told that they didn't have one on arrival. Otherwise the experience was good.Michelle M. | First Impressions
Customer did not leave a comment.Taylor L. | First Impressions
I'm satisfied with everything.Marguerite D. | First Impressions
Customer did not leave a comment.Anita C. | First Impressions
I appreciate all of assistance given.Tureana D. | First Impressions
I'm very happy with everything and everyone!!! Thank you for making what could have been a Stressful move into a Breeze!!!TERI H. | First Impressions
Excellent customer service, very detailed and knowledgeable staff.CADDELL B. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!