Customer Reviews for U-Haul Moving & Storage of Ocoee

8599 comentarios

11410 W Colonial Dr   Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass)

(407) 877-7642

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(407) 877-7642

11410 W Colonial Dr
Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Trung N. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

KENROY R. 
Rating:
5.0

Customer did not leave a comment.

BRUCE A. 
Rating:
4.0

Customer did not leave a comment.

MAHER G. 
Rating:
1.0

Customer did not leave a comment.

NIA T. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO A. 
Rating:
5.0

Customer did not leave a comment.

MANUEL R. 
Rating:
5.0

Most of your staff are friendly and professional. I have run onto 1 or 2 people that could improve in the courteous area.

gary H. 
Rating:
1.0

slow

Kush P. 
Rating:
5.0

Customer did not leave a comment.

Erin H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Brittany H. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
2.0

I never receive the final invoice.

TOMAS E. 
Rating:
5.0

Customer did not leave a comment.

EZEQUIEL C. 
Rating:
5.0

No improvement needed ... ... just keep what you're doing !!!!! Mrs , Peggy ,Nora , Brittany and the whole staff , you are the best and very professional , . My experience having storage and truck reservation has been very excellent!!! Thank you much !!!!

beverly B. 
Rating:
1.0

I was very disappointed with the resolution, support & tone that I received regarding the extension of a recent U-haul rental. I extended my 7-day rental by 2 extra days, Before I extended it, I received assurances and have email documentation from customer service on the adjusted rates I would be charged for both the (a) original rental period and the (b) extended period. I had confirmation that I would receive the original special rate for the first 7 days and only be charged $19.95/day for the next 2 days. However, when I returned the rental, I was charged a significantly higher amount (over $150) than the adjusted total that was previously communicated to me. When I disputed the charges with the location agent and General Manager (the following day), all I received were responses & replies that customer service didn't understand how the system works. And the GM hyper-focused on ambiguous words and terms used in the quotes I received in the email from customer service. Had I known that the total charges were going to be significantly higher, I would have returned the rental on the original date. And I would NOT have extended the rental period for the additional 2 days. But, rather than understand how I, the customer, interpreted the assurances and quotes that were explicitly given to me, the General Manager decided to respond like a lawyer, rely on ambiguous words to justify the higher charges, and over-complicate how the systems/contract terms work for rental extensions. I have been a regular U-haul customer for several years and rented from U-haul on several occasions. However, from this experience, I am surprised that U-haul is taking no responsibility for its miscommunication or lack of clarity in its assurances (in email as well as verbal). To U-haul, it feels that the $150+ charge is more important than its continued business and relationship with me. U-haul has lost a loyal customer as well as any future referrals I would have given to family and/or neighbors in the new community I live in, where all are in the moving process.

FREDERICK B. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

The check in app did not work properly. It stated error on their end. Please

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

LUIS CLAUDIO M. 
Rating:
1.0

We waited 4 hours in the hot Orlando heat to have the fully loaded truck repaired. We had no running lights and A/C went out. They had to call a master mechanic, since the people there couldn't fix the issue.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Geraldine F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

Piper M. 
Rating:
4.0

Customer did not leave a comment.

IVAN T. 
Rating:
5.0

Everything was great! I'm 51 years old and I've rented a lot of vehicles (even before we had computers... and even in the Florida Keys). When I go into a truck rental business, my defenses are up as um fully prepared to be hustled. I walked away from this experience with a new fresh outlook. This facility was clean. The equipment was in great shape and clean. The processes streamlined everything and were straight forward and honest. (Of course, don't get the added insurance to save a few bucks if you have your own insurance on a vehicle or credit card ...BUT do get the insurance of you can afford it so you don't have to deal with any nonsense after an accident.) The best part about the experience was the people; they were amazing at each step of the process. Thank you UHaul and local ownership! You turned what used to be a bad experience in to a great one!

CHRISTOPHER I. 
Rating:
5.0

Check in and check out was quick and easy. The staff was friendly and I didn't feel I was being coerced into buying anything extra.

GINNIFER L. 
Rating:
4.0

Customer did not leave a comment.

Janaesha W. 
Rating:
5.0

Corey was extremely helpful and kind. His customer oriented focus is a great example of the Uhaul brand.

RAYMOND T. 
Rating:
3.0

The locations and rentals themselves are fine, you UHAUL absolutely the worse over the phone customer service. I called on three occasions and was on hold for an hour each time before someone answered.

IRIS H. 
Rating:
4.0

The auto transporter was old and rusty, I had to buy a W-40 to be able to adjust the tires with the cables.

SERGIO R. 
Rating:
5.0

I just like to say the workers there are very professional

LURY C. 
Rating:
5.0

Douglas and R.W. were very helpful.

terri S. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
3.0

Although the vehicle was sanitized on the handles and in the driver's cabin and, I understand that you have a very fast turnaround but the exterior of the vehicles should be cleaned before handing over to clients. Otherwise everyone was pleasant and courteous. and on point with their reservations.

ISMAEL R. 
Rating:
2.0

The vehicle I was assigned was badly in need of an alignment. I had to forcibly hold the steering wheel to the left to keep it going straight. If I put the steering wheel straight the truck went to the right. Also, I signed up online check in. I checked in online on my phone. Did everything I was supposed to do and I STILL had to go inside and wait in line for no reason. The keys are supposed to be in the truck. Why were they being held behind the counter? Furthermore, I finally get to my truck and it is blocked in by another truck. So I had to wait for someone to come and move it so that I could leave. I had a similar experience when returning the truck. No one was there to accept it so I had to go inside and wait in line, again. Lastly, even though there were parking spot available at the front I was instructed to park my car in the grass along the road. Why? Not good customer service.

JONATHAN J. 
Rating:
5.0

The costumer service needed to call the pick up address to confirm what we were talking about because we did not have any inspection when we pick up the truck.

LEANDRO G. 
Rating:
4.0

Great experience, lines were long to receive service.

ReGina S.  |  Overall Experience 
Rating:
5.0

Doug, who processed my reservation at the counter, is ABSOLUTELY amazing.

LAWANDA H. 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO F. 
Rating:
5.0

The outside of the trailer was dirty from winter weather driving (trailer rented in Central FL), there were rust spots on various parts, and the suspension squeaked when in motion. The trailer pulled fine and did the job it needed to do.

WILLIAM S. 
Rating:
5.0

Make a bigger sign for drop box!

Roberto P. 
Rating:
3.0

People were real nice but the equipment was junky in need of repairs

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN W. 
Rating:
5.0

Customer did not leave a comment.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
5.0

Service personnel were friendly, efficient and professional. Hooked the trailer up in record time and the electronic communication was excellent.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Nina F. 
Rating:
4.0

Customer did not leave a comment.

REGINA S. 
Rating:
3.0

Nothing to say.

NANCY M. 
Rating:
4.0

Customer did not leave a comment.

Andrea C. 
Rating:
5.0

There was only one person working behind the counter on a Saturday morning, which caused a very long wait time. Please staff the location with more people,

Patrick D. 
Rating:
1.0

Customer did not leave a comment.

OSMOND P. 
Rating:
5.0

Customer did not leave a comment.

BRANDON R. 
Rating:
5.0

well organized location

WAYNE W. 
Rating:
5.0

Not much to do. Everyone was friendly and truck was clean and ran great.

CHARLES R. 
Rating:
5.0

So far; each visit has been handled very professionally and very courteous.

MILTON M. 
Rating:
1.0

The pick up location was not correct in the photos shared. The truck overheated during the drive to my new apartment and on the way back to return the truck it overheated again and past the point of being able to trouble shoot. I had to then pull off and let it cool down. I did not have the time to call it in and wait for roadside. I then made sure to stop and put in gas so I wouldn't be charged and the gas cap fell in to pieces. I was able to get it back together and return the truck. From the gas station to the drop off less than a mile the truck began to heat up I drove 30 miles with the heat on full blast to help the truck not overheat. Upon returning the truck the manager said they would assist with the truck fee which they did not. In addition Uhaul was supposed to contact me which they did not. Terrible experience and customer service.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

HAYDEE G. 
Rating:
5.0

The team was engaged, and very professional and nice! The grounds were well kept, and had a very inviting atmosphere inside. Also, the checking out and in process was seamless. Thank You for making this easy! :-)

TRAVIS B. 
Rating:
3.0

Along with everyone else dropping off everyone was having trouble dropping off after hours.

GLENN C. 
Rating:
5.0

Very nice 9ft van, very clean and easier to drive than the old ones. Great customer service.

Scott S. 
Rating:
4.0

Location is good

RANDALL K. 
Rating:
3.0

Improve customer wait time.

Vincent A. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
3.0

Charged 262$ for using the truck for 9 hours

WINSTON G. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Due coronavirus

Marckenzie L. 
Rating:
4.0

Customer did not leave a comment.

SCOTTY F. 
Rating:
5.0

Some minor improvement in digital experience coupled with physical interaction for key pick up and drop off can be improved - recognized it's a complex process, but you are almost there to make it a great experience.

Suresh D. 
Rating:
5.0

Customer did not leave a comment.

VITORIO C. 
Rating:
5.0

Fix the gas cap on the truck and fix the missing pin on the tow dolly ramp.

LAMAR P. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

The lights don’t stay on for long so you have to walk back down the hall to where the sensor is to turn it back on. Other than that it’s a good place to keep storage.

TREY F.  |  Overall Experience 
Rating:
1.0

I did online check in and pre paid to avoid the line and time. There were only 2 staff members working the counter, line had over 10 people. By the time it was my turn to just get key, the system had not updated my purchase and the worker could not find my reservation. My email confirmed purchase. She had to REDO the WHOLE procedure, putting me 40 mins behind my move. Also she put the wrong drop off location when she copied my previous reservation. She wrote a different drop off location 20 miles out of the original. I dropped at the original selected destination 3 miles from my new home. Terrible experience. Truck was nice but staff and timeliness, organization not getting my votes.

Chantelle V. 
Rating:
5.0

Customer did not leave a comment.

MONIKAELISABET M. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
3.0

No access to ramp to unload truck because unused Uhaul trucks took up the space.

Patricia H.  |  First Impressions 
Rating:
5.0

Great customer service . Everyone was kind and courteous. Ricky is phenomenal and very informative! Thanks

Glenisha W. 
Rating:
2.0

we didn't realize we were short on blankets, so they charged us - which would have been fine - except we actually had the blankets and when we showed them, they couldn't figure out how to issue a refund. so now I have 6 U-Haul blankets.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

delores r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

Everyone is friendly and very helpful and the equipment is right for the job!

RICHARD S. 
Rating:
5.0

Amazing service. Fast and easy process. Best U-Haul experience ever.

ENRIQUE B. 
Rating:
4.0

Improve check in process

THOMAS R. 
Rating:
1.0

Had booked it online and when I arrived at U-haul facility the truck was not available. Then, I had to pick it up at a different location more than 7 miles away. At the new location, they were completely lost. It took me 1 hr to get the truck. Though I did the whole everything "On-line". poor customer service. They did not refund me the pad i did not pick up.

Ricardo G. 
Rating:
5.0

Everything perfect

Laidy R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

need more load/unload parking spaces

Carol K.  |  Online Move In 
Rating:
1.0

I was shocked by the reception at the location. The person that came out was busk, aggressive, almost...angry or confrontational. Maybe he needed a Snickers Bar? Maybe he had a fight with his wife...I do not know. But it caught me off guard. I brought the truck back VERY clean, full of gas, and two days early...only to be told I would be charged a dollar for EVERY unfolded blanket in the back. I wonder...why? Do you guys NOT wash, and sanitize them before someone else gets them? Either way...it felt like a ripoff. In the end it the treatment REALLY wrecked my experience. I know it won't hurt you much, but I can't ever come back.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Craig F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

We still are still renting another unit at the location. Peggy and her staff are always excellent to work with. Our family only uses U-Haul for our moving needs.

Robert G.  |  Overall Experience 
Rating:
5.0

Peggy was awesome and very helpful!!!!

CHARLES R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CESAR C. 
Rating:
1.0

Gave our Truck away. 45 minute wait to pickup such truck. Cost me 2 hours of delay and $90 per hour paying for workers without truck. VERY UNACCEPTABLE. I desire a refund of the fees paid. My cell is 678-463-5058

Greg L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

jonathan h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

I've moved in the last 4 years several times and utilizing Uhaul from the vehicle to the employees they are always very helpful and friendly answer any questions. Much appreciated!

BRIGITTE M. 
Rating:
5.0

Customer did not leave a comment.

Dawn D. 
Rating:
4.0

Customer service was on point

Kevin M. 
Rating:
2.0

I dropped the trailer off shortly after the store closed. I unhooked the trailer myself with no help from unsullied staff, that were still on site working. The next morning, I received an email stating that I was charged an by additional fee for needing after hours assistance for drop off. Absolutely not ok. Nobody offered to help. I removed the trailer on my own, but then am charged an additional fee for after hours assistance that was never provided.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

LUIZ P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
1.0

This survey is a joke! The questions asked don't give an opportunity to rate anything specifically! I have been renting trailers for years. I make the reservation online and when I get to the location I always need to go through the whole process again with all the info I entered other than it showing I reserved what I did. This time I got charged for damage insurance at return, which I have specifically declined (I have a corp liability insurance policy that covers rentals) when I made my reservation online. I was I a hurry to get somewhere, so I didn't have time to go back inside to debate with the staff. And the lot attendant only directed inside. U-haul needs to get their computer system straightened out! And I should receive a $10 credit for damage insurance that I declined! Jeff Kaplan Your Guy around the house 407-545-2036 Jeff@YourGuyAroundTheHouse.com

JEFFREY K. 
Rating:
5.0

Great customer service! Well-maintained facilities, brightly lit corridors. Self-service options are nice.

Erika B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carmen R.  |  Overall Experience 
Rating:
4.0

Facility was always clean and well maintained, the only small issue I ever had was with the hours as I tend to be out and about later. Whenever I would find the time to get there I would have to rush as they would be closing soon after. But that's more on my time schedule than has to do with the facility.

KENNETH G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Thanks

david w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRM INVESTMENT R.  |  Overall Experience 
Rating:
4.0

I really appreciate the service miss Peggy offers me ,she is very professional,and knowledgeable .,I look forward to coming to uhaul for my moving and storage needs.

Owen H.  |  First Impressions 
Rating:
4.0

Great service, awesome facility! In and out with no problems. Only concern is lack of COVID-19 precaution of wearing masks. Some were not wearing masks.

Darwin S.  |  First Impressions 
Rating:
5.0

Safety

Osvaldo M.  |  Overall Experience 
Rating:
3.0

After having my storage unit for 19 years, initially every thing was fine, however, recently the temperature where my unit was gradually got warmer and warmer. Then about two years ago the lighting where my unit was has a sensor that only stays on for 3-4 minutes thus making it a problem when I was in my unit for any length of time. When I reported it I was told that they didn't care they weren't going to change either one and go back to the temp that was closer to what it was initially

DEBORAH G.  |  Overall Experience 
Rating:
5.0

SO impressed with the helpfulness of the staff as well as the cleanliness of the facility. Each person with whom I’ve had contact has been courteous, answered all questions and gave me a facility tour the day I rented. Highly recommended.

cheryl n.  |  First Impressions 
Rating:
5.0

Clean facility Friendly and helpful staff Easy access

Carl P.  |  Overall Experience 
Rating:
5.0

Peggy and her team are always professional, friendly, helpful and stand ready to provide excellent service.

Robert G.  |  First Impressions 
Rating:
5.0

I like it very much even when finished the process. We call and done. Appreciate Next time I will seek you again

CLAUDIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toyna Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerry-Ann S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micah T.  |  Online Move In 
Rating:
5.0

Moving is stressful, but they helped ease my worries and get my stuff safely stored.

Christopher D.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. We rented storage there for a little over a year. Staff always treated us with courtesy and respect. Front desk was very welcoming and accommodating.

Diahann K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcos or Edna B.  |  First Impressions 
Rating:
4.0

Customer service representative was very helpful and friendly. Answers questions and knew exactly what was needed. The facility was organized and clean with easy convenience access to loading and unloading.

Ailan M.  |  First Impressions 
Rating:
5.0

The Ocoee U-Haul is great--the staff are knowledgeable and helpful, the facility is immaculate and it is the best storage and truck rental experience I have had in all the years of rental and trucks. Thanks for setting a great standard.

VIRGINIA M.  |  Overall Experience 
Rating:
5.0

The staff were exceptionally helpful and took the pain out of what was could have been much a more stressful move from Virginia to Florida. At every step in the process, from reservation to temporary storage to turning in equipment, they were cheerful, competent professionals.

Nathan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIO B.  |  Overall Experience 
Rating:
5.0

Great facility and customer service is exceptional,the people and management make the moving and storage experience enjoyable and less stessful.great management and staff!!

jeremy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Humberto B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Telesia S.  |  Overall Experience 
Rating:
5.0

Overall I was pleased with the experience. I never had any issues with the unit or the facility's maintenance. There was one employee that was the less than pleasant when I first moved into the unit and I had a few terse interactions with her but after a while she seemed to have a change in demeanor. I would highly recommend the services this U-Haul location provides. Thank you.

rizza b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynda Ostrowski or L.  |  First Impressions 
Rating:
5.0

Great service for the 5 years of storage! Thank you! Will recommend

MANUEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriana S.  |  Overall Experience 
Rating:
5.0

Ok for this place, the service is so good. The trucks are good, everything. However it is next to impossible to call this place by phone. and i don't see much solution to it, because the people working always have something more important to do. maybe they could employ a phone person to just connect with callers and give them info over the phone. dont know

Rob P.  |  Overall Experience 
Rating:
5.0

Everyone is so friendly and professional there. Thank you very much I will do business again. Be safe.

bo k.  |  Overall Experience 
Rating:
5.0

The cleaning/maintenance lady was always very friendly and helpful. Also the GM was very personable.

Shelby C.  |  Overall Experience 
Rating:
5.0

The booking engine was difficult

Thomas G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

Everything was Excellent Thats the reason I went out of my way to use this Haul Facility Thank You

Duane J.  |  Overall Experience 
Rating:
3.0

Several understaffed. One person trying to help lines of customers.

Michael D.  |  Overall Experience 
Rating:
5.0

It was excellant friendly emplyees

Eddie L.  |  Overall Experience 
Rating:
5.0

Very good storage facility.

david k.  |  Overall Experience 
Rating:
5.0

Friendly and very helpful

vernon t.  |  First Impressions 
Rating:
5.0

Yes

Brittney C.  |  Overall Experience 
Rating:
5.0

N.a.

Don C.  |  Overall Experience 
Rating:
5.0

Thank you for all your help!

Lora G.  |  Overall Experience 
Rating:
5.0

Have used this facility 3 to 4 times in last 10 to 12 years, and everything has always been 1st class and best in industry.

robert s.  |  Overall Experience 
Rating:
5.0

All staff members were excellent and helpful

Matthew B.  |  Overall Experience 
Rating:
4.0

Great storage facility, wonderful staff and ease of rental truck all in one place!

shalyn m.  |  Overall Experience 
Rating:
3.0

I was a little disappointed to find the advertised price of a van at 19.95 was not true. That’s the starting price. I ended up paying $83.00. it was cheaper to bring the van back than use closer one

CHERYL W.  |  Overall Experience 
Rating:
1.0

The man was sarcastic rude didn't want to try and get us a storage container he was treating us as if we were there to steal something I felt like a criminal by the time we left when a simple phonecal

JEFF D.  |  First Impressions 
Rating:
1.0

Employee was horrible

JEFF D.  |  Overall Experience 
Rating:
5.0

Every uhaul employee we delt with was extremely friendly and helpful. The trailer was well engineered and extremely easy to use. The storage unit is clean and easy to access. We are very pleased.

Greg M.  |  First Impressions 
Rating:
5.0

No complaints

Edwin C.  |  First Impressions 
Rating:
4.0

I wish access to my things in storage were available longer into the evening to at least say 10pm and I wish the climate control was cooler. Every time I went it was much warmer than 85 degrees

Thomas C.  |  Overall Experience 
Rating:
5.0

Great job, wonderful roadside and storage center assistance, personnel

Gerald M.  |  First Impressions 
Rating:
1.0

your counter person had an annoying stupid sarcastic sense of humor which should not be exhibiteded by the face of your company Ms. Peggy was Superfabulous but your manager in charge has to go!!!!

Anthony P.  |  Overall Experience 
Rating:
4.0

Would have rated 5 star but the initial check in took forever due to overwhelming high volume of customers waiting and only one person behind the counter helping. However, they covered my needs well!

Lora G.  |  First Impressions 
Rating:
5.0

Peggy and her team are outstanding! I have used their services for years with outstanding results each and every time.

Robert G.  |  Overall Experience 
Rating:
5.0

Great facilities...great staff

Luann, Bill or Chase B.  |  Overall Experience 
Rating:
4.0

My only negative thing about this experience was the long wait due to excessive lines.

Michael S.  |  First Impressions 
Rating:
5.0

N/A

MARCIA I.  |  Overall Experience 
Rating:
5.0

Well run very clean and secure facility,

marc h.  |  Overall Experience 
Rating:
4.0

You are a very busy place. We didn’t expect a long waiting time when we arrived at 8:20 am. Obviously your services must be excellent since you’re in demand like this. Thanks again.

shirley m.  |  Overall Experience 
Rating:
5.0

*

vernon t.  |  First Impressions 
Rating:
5.0

Peggy and staff are amazing!

Renee K.  |  Overall Experience 
Rating:
5.0

The bathrooms were out of service. Doug was very helpful, informative, and a pleasure to work with.

Kaytie D.  |  Overall Experience 
Rating:
5.0

Very well pleased with this operation. Staff was helpful AND friendly, facility was in top shape. A good experience all around.

Rodney K.  |  Overall Experience 
Rating:
5.0

Busy place, despite many staffers double tasking the staff always focused on me when I was tended to. Great team. Will be my go to place for storage

merete v.  |  Overall Experience 
Rating:
5.0

I was very pleased with the facility.

deanna m.  |  Overall Experience 
Rating:
5.0

Even being busy, the GM was extremely friendly and accommodating! Thank you so much, I will definitely recommend this U-Haul to others

siobhan m.  |  First Impressions 
Rating:
5.0

..

KARL OR MAJA F.  |  Overall Experience 
Rating:
5.0

The cleanest and best maintained storage unit ever. Only negative is limited parking available, which doesn’t impact access most of the time. A good place to store your items.

James W.  |  Overall Experience 
Rating:
2.0

My items were stolen by a staff member

Shanice A.  |  Overall Experience 
Rating:
5.0

Easily accessible and clean service

Cheryl B.  |  Overall Experience 
Rating:
5.0

Great people and fast workers. Great storage facility!

Johnny P.  |  Overall Experience 
Rating:
3.0

The representative was great in spite of her being the only person to help a store full of patrons. She never rushed any of us and she had all the patience in the world.

Cynthia L.  |  First Impressions 
Rating:
5.0

Staff and facility was awesome

Inga H.  |  Overall Experience 
Rating:
5.0

Real nice & CLEAN Facility Every one was real nice & helpful And excellent location

Duane J.  |  First Impressions 
Rating:
5.0

Douglas, handle my situation with efficient care, courteous and knowledgeable. Have used this facility in the past that is why I returned.

robert s.  |  First Impressions 
Rating:
5.0

Have worked with Peggy Linquist for over 7 years. Excellent service is the norm!!

Robert G.  |  Reservation 
Rating:
5.0

Peggy the manager was particularly helpful and informative. All the employees I encounter were friendly. Facility was exceptionally clean and well-maintained.

Emily G.  |  Overall Experience 
Rating:
5.0

N/a

Elizabeth P.  |  Overall Experience 
Rating:
5.0

Used this facility to store personal goods and items for 5 years. Never a problem.

ROBERT G.  |  Overall Experience 
Rating:
5.0

Great service ! Very helpful, explained the process. Peggy , in particular, was wonderful.

Emily G.  |  Reservation 
Rating:
5.0

The Space was clean and I had know problem with the customer service everything has great.

kysha t.  |  Overall Experience 
Rating:
5.0

Everyone was so nice! Peggy the manager is fabulous and U Haul is so lucky to have her.

Mike M.  |  Overall Experience 
Rating:
5.0

I have exclusively used this facility in Ocoee for a number of years. Peggy and her staff are excellent to work with and provide great service!

Robert G.  |  Reservation 
Rating:
5.0

The staff is very friendly and the facility was beyond my expectations.

Inga H.  |  Reservation 
Rating:
5.0

Very helpful

ganesh s.  |  Overall Experience 
Rating:
3.0

There was a bug problem the last time I used storage and truck rental. Never had this problem until recently but they have an incredibly nice staff inside the store excluding the cleaning staff.

COLLEEN M.  |  Overall Experience 
Rating:
5.0

Peggy and the rest of the staff I encountered at the office and in the storage area were courteous, friendly, and VERY helpful. I sincerely couldn't ask for a more pleasant group to do business with!

KATHY J K.  |  Overall Experience 
Rating:
5.0

good customer service--thanks

Michael H.  |  Overall Experience 
Rating:
1.0

UHaul parks their trucks in the loading area of the storage area, wait time 1 hour at desk because of year (s) computer freeze up. Poor Customer service.

WALTER S.  |  Overall Experience 
Rating:
5.0

I highly recommend this storage facility.

PAULA B.  |  Overall Experience 
Rating:
4.0

The service provided by the staff was great.

Emma Lee W.  |  Overall Experience 
Rating:
3.0

The front line service staff was courteous and others were helpful in explaining the storage access card process and showing me to my unit.

Dan S.  |  Reservation 
Rating:
1.0

It is not right that I had to pay for empty spaces. There is not any proration on any time. I only had 6 days use of spaces and had to pay for 30. That is not right.

Karen W.  |  Overall Experience 
Rating:
5.0

Peggy and her staff are terrific! They always strive to satisfy the customer, while being professional. As a teacher, I rented a storage unit and rented several trucks from this location. 👍

CHRISTINE D.  |  Overall Experience 
Rating:
5.0

Doug is awesome.

john g.  |  Overall Experience 
Rating:
5.0

Peggy was super helpful as was her staff. Highly recommend!

Carida D.  |  Overall Experience 
Rating:
5.0

The unit hallways was always maintained and well kept at all times. The mgr Peggy Enquist an assistant mgr Doug Platt was the greatest helping with anything. That’s the best storage place I’ve had.

TAMARA B.  |  Overall Experience 
Rating:
5.0

Peggy, Doug and rest of staff were always very friendly, even when the lines were long

brad s.  |  Overall Experience 
Rating:
1.0

Thie worst customer service. Water damage in my unit after the hurricane. Still to this day Peggy refuses to answer any calls or return any calls to the agent. Peggy ‘s attitude is horrible.

JAMES OR DJUNA B.  |  Overall Experience 
Rating:
5.0

Thank you he entire staff was nice and helpful! I will recommend and if I ever need storage or moving trucks again. I’ll go to Ocoee uhaul. Thank you

Christian R.  |  Overall Experience 
Rating:
5.0

Very good facility, good use extra help at peak hours

MARCEL B.  |  Overall Experience 
Rating:
5.0

Ms. Peggy you are AWESOME!!!!

Audrey w.  |  Overall Experience 
No reviews have been submitted for this location.

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