El cliente no dejó un comentario.Mark S.
Customer Reviews for U-Haul Moving & Storage of Ocoee
Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jose R.
I was not well treated by Mr Gonzalez. He charges me 2 days but I leterally used the Trayler for about 20 h. I need my money back please. Thanks. Isaque Lopes 4076404293ISAQUE D.
El cliente no dejó un comentario.FRANCES P. | Overall Experience
Very reliable company with great product selection for mivers.Mark R. | Overall Experience
El cliente no dejó un comentario.Sean S.
The truck pulled to the right.. and did a shimmy' above 65. It may just need an alignment but could be worse. And a broken mirror drivers side would have been nice if it was replaced.. Peggy and her staff in Ocoee are great!Paul T.
None great jobJennifer H.
I hadn't made a reservation and the front staff was welcoming and helped me decide what size trailer I needed. The man the hooked up the trailer was polite and quickly hooked the trailer up so I could get going. When I went to drop it off it was raining and the man had me sit in my car while he unhooked the trailer so I stayed dry. I appreciated it so muchMayme M.
The representative that was conducting the check-out was rude and cheated. I told him no insurance, he added insurance instead.MICHAEL L.
El cliente no dejó un comentario.Jerry M.
El cliente no dejó un comentario.Jorge G.
El cliente no dejó un comentario.Mark P.
Later hoursZoe B. | Overall Experience
El cliente no dejó un comentario.comron f. | Overall Experience
The truck worked great. The customer service and consistency between employees was poor at best. One employee told me 1 thing when I picked up the truck. Another told me a totally different thing when I drop off the truck. Also, the table you provide customers when it comes to refilling gas to return it at the rented level is inaccurate. I filled up over a gallon more than recommended and was still charged a 5 gallon fee upon return.Ryan G.
The personnel and location are Excellent!!! My only recommendation is to have at least 1/2 tank of fuel in the vehicle when a rental starts. The truck I received only had 1/4 tank and this required me to have to get gasoline prior to starting the rest of the work/move with the truck and I lost 15 minutes at the start of the day. A half tank would have allowed me to keep moving and not worry about adding fuel until after the work when the truck was empty, and i could add the fuel on my time and not when i had others waiting on me.Tim G.
Very slow to get equipment or drop off equipment. I called from out of town to see if I can turn it into a one way they said no. Thinking they may be short on trailers, came back to drop and the were over crowded with them. Took over 30 min to drop it off....sighWendy G.
El cliente no dejó un comentario.Violet W.
El cliente no dejó un comentario.Anthony G.
El cliente no dejó un comentario.Blake O.
The truck was a big issue. I was traveling from Dallas to Orlando. The truck had no air conditioning. No cruise control on a 1000+ mile trip. The driving lights were so dim you could only see 15 feet in front of you. The alignment was off. The tire balance was non existent. The breaks were terrible. The seats were uncomfortable. The windows leaked air so there was so much cabin noise. The truck itself had no pick up. Went from 55 on the highway and 35 going up a small hill on the highway. I've rented many uhauls in the past. This will be the last time I rent one. Total nightmare. And the worst part was there was plenty of newer cleaner trucks available and I mentioned this to the staff that I have a long journey with kids. Please try to get me a newer uhaul. But ended up with a 15 year old truck. You've lost a great customer.Asad J.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Marcos P.
Terrible, terrible, terrible service in the yard. The front counter people did their part but they are no where near helpful as the people in ArizonaRobert H.
El cliente no dejó un comentario.Julio Cesar T.
Pay closer attention to details.John S.
El cliente no dejó un comentario.Nicholas H.
No complaints everything was greatPaulna P.
El cliente no dejó un comentario.Traci V.
El cliente no dejó un comentario.Francisco P.
El cliente no dejó un comentario.Diana J.
Peggy Engquist was great to deal with. She is very professional and knowledgeable. I would rent from here again should the need arise.Joseph R.
El cliente no dejó un comentario.Shani J.
El cliente no dejó un comentario.Loraine S.
El cliente no dejó un comentario.Lindsay V.
Location is very busy and seems under staffedSteven P.
El cliente no dejó un comentario.Luis A G.
I rented at this location a few years ago. I avoid it like the plague. I'd reserved a 15 ft truck at another location, which was a better run location the one instance I used them. A few nights before, uhaul said I'd need to go to this location. As with last time, I had to stand in line over an hour while ONE person ran the counter. UNACCEPTABLE.Kyle B.
Hire additional staff for front desk.Robert B.
El cliente no dejó un comentario.Vexmer M.
ive been trying to call because i have a reservation and when i showed up to my destination to pack none of the boxes or tape that i ordered showed up. and whoever i keep talking to on the help line is working from home in not a quiet environment. put me on hold without asking. im super upset and im $400 shortKourtney L.
El cliente no dejó un comentario.Rita S.
Peggy and team are awesome at this facility. Very knowledgeable and helpful.Jack V. | First Impressions
Upgrade the computer system pleaseAndres M.
El cliente no dejó un comentario.Rose N. | First Impressions
El cliente no dejó un comentario.Casey S.
Too long of a wait to get truck. Had to postpone my movers because of the wait. But other than that the experience was great.shannon R.
El cliente no dejó un comentario.Thomas B.
Great service and trucksAnthony G.
El cliente no dejó un comentario.christopher C.
Place was good location, staff was excellent, equipment worked perfect. The average rating was because there was not a separate line for online registered renters. Needs to be more efficient. Check out took 1 hour. Other than that everything went fine.Michael A.
Polite and courteous, truck out the door waitingGeorge F.
Have gone to this location many times over the years. I feel appreciated there and that my business matters. The manager is clearly sets the highest of expectations.Richard C.
El cliente no dejó un comentario.Myriam C.
El cliente no dejó un comentario.Tim F.
My service was excellent with the rep. Cannot remember her name but she was great. She know her job and the staff was very friendly cooperative and knowledgeable.juanita S. | First Impressions
Convenient location for me. Wait times at location to pick up and drop off so plan ahead for that . Only 1 representative at counter . When dropping off guy told me to park truck that's it and disappeared , so I waited to see Rep inside then directed back outside . Rep should have been clear outside so time is not wasted .jamie R.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.William V.
The location was great, however, uhaul is a terrible company to work with for rentals. I have rented 3 uhaul a in July for moving and every single time the reservation has either been changed to places much farther away, locations changed 3 times, and truck changes. Moving is stressful and uhaul definitely doesn't make it any better.William W.
Keep your employee manager Peggy happy as she really runs the place well. Her ability to multitask and take care of several customers at same time is very impressive and was a pleasure to watch. My hitch was installed in about an hour as promised.Brian W.
All of the employees were very informative and helpful.Andrea B.
Everyone was so kind and helpful! They're doing a fantastic job at this location.ANGELA M.
1-hour wait time was unacceptable. There needs to be faster checkout. I was being asked questions I had already filled out on the online registration.BrianMarc W.
Doug was super friendly and very helpful.Rob M.
I've used this location a number of times and they've always been excellent!Greg B.
El cliente no dejó un comentario.jay T.
El cliente no dejó un comentario.Samantha V.
The lady who helped me throughout the checkout process was amazing despite how busy the store was.IGNACIO B.
El cliente no dejó un comentario.CHAD P.
El cliente no dejó un comentario.Jessica M.
Another great rental from this locationMichael S.
The staff has been outstanding! So helpful!eric C.
El cliente no dejó un comentario.THOMAS C.
El cliente no dejó un comentario.THOMAS C. | First Impressions
Fantastic service, equipment & check out process.RAYMOND B.
If you could find away for a faster process for renters (repeat renters that use the same location.Jerome M.
El cliente no dejó un comentario.Scott M.
Everything went well. Thank you!CARA N.
Customer service friendly. In and out is 10 minutes. No hassle, would definately use them again.Linda L.
This the premier Uhaul drop off locations I have encountered out of the last 5 Uhaul Rental I have had over the last month. Truly professional staff and diligent on meeting the customers needs.Marcellus N.
El cliente no dejó un comentario.Michael P.
The staff is outstanding! Everyone has been so nice and helpful!eric c. | First Impressions
El cliente no dejó un comentario.Julio R.
terrific service, thanks. very friendly too.John C.
El cliente no dejó un comentario.Darrin N.
Inside staff was friendly and hard working, she did her best to help everyone quickly because she was the only one on the desk (we did get a late start because of this even when arriving earlier than our reservation time). Apparently we were supposed to get a text message to upload a drivers license, which we never got. We also were able to upload the driver's license when booking the truck. When returning the truck we sat there for about 5-10 mins. There was a employee cleaning the truck in front of us but it was unclear what we were supposed to do as she didn't say someone would be with us or to give her a couple mins, she didn't acknowledge us at all and we were the only people there.Sean O.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Jessie H.
Share the words that describe my experience!! That should do the trick!!!RAYMOND B.
El cliente no dejó un comentario.Kevin G.
El cliente no dejó un comentario.robert R.
El cliente no dejó un comentario.Carlos H.
El cliente no dejó un comentario.richard K.
El cliente no dejó un comentario.Christophe M.
They were very pressed to assist as they were short handed. The Staff there were very pleasant and helpful.William C. | Online Move In
Complete bullshit. Don't rent a trailer to someone for 24 hours then turn-around and charge them a $20 "after hours" return fee, even though the trailer was returned within the 24 hour time frame. I could very easily take 15 minutes out of my day and cause this location to have an unexpected expense far exceeding $20. Obviously, the customer service rep doesn't take that into consideration. An eye for an eye... This is how uhaul treats a very long-standing repeat customer. Well, no more.Shawn N.
The cargo van that I rented was clean and in good working order. Friendly and helpful employees.LINDA M.
El cliente no dejó un comentario.Samuel B.
El cliente no dejó un comentario.Sarah S.
El cliente no dejó un comentario.Marissa N.
Clean, nice staff!GABRIELLE O. | First Impressions
El cliente no dejó un comentario.Mauricio N.
The staff was friendly and professionalSusanne C.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.kristin W.
Young man checking me in was fantastic!Quinton E.
El cliente no dejó un comentario.cynthia h. | First Impressions
Servicio al cliente de excelencia.Samuel D. | Overall Experience
I believe I left a black leather bag, medium sized with a gold clasp on Friday June 10, 2022 in the truck I returned.. Is there a lost and found department that might have it there? my number is 303-918-5478 - I hope you found it.Brandy W. | Overall Experience
El cliente no dejó un comentario.jarvis d. | Overall Experience
El cliente no dejó un comentario.JIM M. | Overall Experience
They went above and beyond to accommodate me. I don't normally give 5 Star ⭐️⭐️⭐️⭐️⭐️ reviews, but this place deserves 6 STARS.Mathew w. | First Impressions
El cliente no dejó un comentario.Luis P. | First Impressions
Peggy is a top notch employee I have developed a true friend while I was a storage user for about 18 or 20 Years. I will always treasure her as a true friend with u-haul.JEAN W. | Overall Experience
El cliente no dejó un comentario.Deshanna R. | First Impressions
Customer service was excellent !! Very helpful in explaining size storage and truck that I needed !! Thank you all !!!!German E. | Overall Experience
You should have light inside the storage room cuz it's very dark in there thank youAngie P. | Overall Experience
El cliente no dejó un comentario.DaNia A. | First Impressions
El cliente no dejó un comentario.JEZIMAR S. | Overall Experience
El cliente no dejó un comentario.Phil C. | Overall Experience
El cliente no dejó un comentario.James A. | Overall Experience
They were very helpful and patient I would definitely recommend this storage and uhaul Thank you uhaul yous were awesomeDawn T. | Overall Experience
El cliente no dejó un comentario.DIANE T. | First Impressions
El cliente no dejó un comentario.Kay M. | First Impressions
El cliente no dejó un comentario.Hector A. | Online Move In
Peggy Engquist was extremely informative, kind, and helpful! I would highly recomend this Uhaul and meeting Peggy for help getting set up! We are very happy using this Uhaul facility Tim Faketim f. | First Impressions
Everyone from cleaning people to store employees were very nice and courteous and very helpful.Jennie H. | Overall Experience
This u-haul is the Best place!!Elaine G. | Overall Experience
El cliente no dejó un comentario.Tyson P. | Overall Experience
El cliente no dejó un comentario.Lincoln O. | First Impressions
El cliente no dejó un comentario.TRICIA T. | First Impressions
El cliente no dejó un comentario.kendra d. | Overall Experience
I originally rented a unit that ended up being too small for my stuff. The young man at the counter was helpful in renting me a second unit last minute. My movers up and left me at the facility and the security guard (ricky?) and a very nice lady (Nora) helped me move all of my stuff into my unit. I am extremely grateful for their generosity.KATHERINE F. | Online Move In
El cliente no dejó un comentario.CrissyAnn S. | First Impressions
I have used CubeSmart and they can't touch your facility. You provide more access, better variety of sizes and your facilities are much cleaner. Your prices are great and I really appreciate that you provide carts.Kelli S. | Online Move In
The facility is always clean. Nora one of the employees is very sweet and helpfulSimone B. | Overall Experience
Best run storage facility EVER! Uhaul was extremely convenient. Everything was so smooth for my moving needs.Dean O. | Overall Experience
Everyone was always very helpful, the manager Peggy was an outstanding person to deal with!!!Also your associate taking care of the property was great she has been there as long as we had our storage there,3 years, kept everything so clean and it always smelled really nice, usually storage facilities are not! And we felt safe going there day or night! We actually used your moving help too for a couple pieces of furniture, so thank you!!!micheal b. | Overall Experience
El cliente no dejó un comentario.mark H. | Overall Experience
El cliente no dejó un comentario.William M. | First Impressions
El cliente no dejó un comentario.Valentin F. | First Impressions
Peggy and her team are awesome.Susan G. | Overall Experience
El cliente no dejó un comentario.DAVID L. | Overall Experience
I agree with a lot of the reviews that customer service can be a bit slow here the overall experience was great for our storage unit. The unit was clean, easy to access with plenty of courtesy moving carts. Also Miss Nora (employee) was AMAZING!! We got to the unit about an hour before closing and she helped us move our items without us even asking. She was so sweet and made our experience great! Highly recommend this storage unit.BRETT P. | First Impressions
Peggy was professional and helpful.Sabrina C. | Overall Experience
El cliente no dejó un comentario.Arnaldo M. | Overall Experience
I rented two storages at 1 location was given the wrong size and had to have two storages about 20+ mins away. They treated me like crap at the fist place the guy was rude supervisor got me into the 10*10 in Ocoee not once offering insurance or anything it was late and they were both closing up and was in a rush to get to the Ocoee location. Checked my things a month later My things were leaked on from the unit above and a lot of my things were molded. Peggy stated that's the liability I take without insurance took pictures and I filed a claim but got no where because I didn't have insurance plus I just lost my son and had just too much going on to fight this but I took major losses dealing with uhal and it seemed like my bills just kept going up every month since August.. They were adding charges for 24 hr access I didn't request more than at the time of getting the units and rate increases often for a unit that ruined my things.. Peggy and Alex were nasty at both Uhal and just unprofessional.. I had to relocate my things else where and moving out of the RV spot this weekendCHRISTINE C. | Overall Experience
El cliente no dejó un comentario.jackie c. | Overall Experience
El cliente no dejó un comentario.CAREY R. | First Impressions
Climate control was minimal. Unit 2002 was in direct sunlight every afternoon and it did not feel like the cooling was sufficient.Alex V. | Overall Experience
It was a real pleasure working with Peggy and her team. They were very helpful and always professional.Steven N. | Overall Experience
This was the 3rd of three storages I had within the last 5 years although experiences vary from different storages however the Ocoee was the absolute best that includes staff and facility.frederick w. | Overall Experience
Security, cleanliness, attention to detail regarding pest control and security. All very good.Susan S. | First Impressions
Overly impressed! Those are two words that come to mind. Could not be more happier with the EXCELLENT service, the best check in for the trucks, smooth transaction convenience of support right down to unloading! Outstanding! I would highly recommend Uhaul storage facility. Thank you, Dean.Dean O. | First Impressions
El cliente no dejó un comentario.Herbert or Hazel S. | First Impressions
El cliente no dejó un comentario.Raphaela F. | Overall Experience
El cliente no dejó un comentario.Toni K. | First Impressions
GM and the staff were awesome. Great experience!Varesh P. | Overall Experience
El cliente no dejó un comentario.Gail B. | Overall Experience
I say average because I've used storage elsewhere and this uhaul seems to uphold a certain standard in what people want and expect from a storage facility, especially at this price range. I'm not sure if it's because of the location or because they can but the prices are a little higher than they probably need to be and just before we left our unit we were told the rates were going UP. Uhaul also does not offer military discounts for storage which is also why I give them an average. Our new storage unit did offer us a discount on an even bigger unit.Jessica W. | Overall Experience
What a great staff! Very friendly, cheerful employees who work hard and get results!THOMAS A. | First Impressions
El cliente no dejó un comentario.kimberly s. | Overall Experience
El cliente no dejó un comentario.brad f. | Overall Experience
El cliente no dejó un comentario.Sean T. | Overall Experience
El cliente no dejó un comentario.Daniel M. | Overall Experience
El cliente no dejó un comentario.Nicole R. | Overall Experience
El cliente no dejó un comentario.VALERIE H. | First Impressions
My only complaint was I this. I asked when I rented the unit if my bill would be prorated as I'm in the military and would only use the storage for a few months. I was told yes by one person, but then had to pay a whole month.Antonio T. | Overall Experience
El cliente no dejó un comentario.MARY M. | First Impressions
El cliente no dejó un comentario.Sean T. | First Impressions
El cliente no dejó un comentario.Bether G. | Overall Experience
El cliente no dejó un comentario.Geeta W. | Overall Experience
Lied to by the staff. Mistakenly charged for free storage, when I tried to correct it in person the first time, Doug lied saying he couldn't do a thing about it. I called customer service, they were astounded at this lack of responsibility. They told me to return to the local store. Then I was helped finally and was refunded. Except now I have a moving truck, told I'd just owe mileage and gas after drop off, tried to charge me $90 because they tacked on extra insurance and a random "rental fee" for $40. Wtf??? I called customer service AGAIN, and I was told I would only owe for the mileage I went over. So these people are liars and scammers. Oh and the customer service wait is always an hour.Jt E. | Overall Experience
Me llego una la factura final y aparece un desglose de $94.00 que dice por "Missing/Damage" no entiendo por que este cargo ya que entrego el equipo que se rento (dolly and hand truck) ambos estaban en el camión en la parte de atrás y se le mencione al empleado. Y el camión no sufrió ningún daño ya que el viaje fue directo el mismo día de punto a punto. GraciasJose C. | First Impressions
Ms. Peggy and Staff very friendly and very kind. Just need more help at the counter to get the customers in and out.I would definitely use the storage Ms. Peggy manage again !!!! Everyone there gets a 5 star rating from me !!!!berverly b. | Overall Experience
El cliente no dejó un comentario.BARRY Z. | Overall Experience
Great customer service I give 10 stars for the help and it was to the gentleman that help me. GraciasJULIANCITO C. | Overall Experience
El cliente no dejó un comentario.Shannon E. | Overall Experience
El cliente no dejó un comentario.Beth A. | Overall Experience
El cliente no dejó un comentario.Anita W. | Overall Experience
El cliente no dejó un comentario.Linda L. | First Impressions
The management and staff at this facility went above and beyond. We consistently try to rent from this specific facility because of this. Highly recommended!Mobility C. | Overall Experience
Storage was easy but the check in and out of the climate control building was very confusing. More desk help needs to be added to this facility. It was a very long wait if supplies were needed due to the large volume of rentals and activity here. Parking is challenging.PATRICIA M. | Overall Experience
Storage was really big and secured, love the fact that our storage unit was indoors.Julian J. | Overall Experience
El cliente no dejó un comentario.BARRY Z. | First Impressions
El cliente no dejó un comentario.Gail B. | First Impressions
I was disappointed when I had reserved a 15x5x8 unit and then got there and was told there was none available! What's the purpose of making a reservation weeks in advance, just to be told they don't guarantee it? Had to cram a 15 'trailers worth into 3- 5x5's & 1 5x10! Took 3 hours to unload truck into units in the rain! Was not happy!bill e. | First Impressions
El cliente no dejó un comentario.Nadia B. | Overall Experience
El cliente no dejó un comentario.HERVEY G. | Overall Experience
El cliente no dejó un comentario.jaime t. | Overall Experience
Very helpful for me. Line was long and took awhile to get truck but staff was pleasant and very busyJOHN M. | First Impressions
Peggy was very helpful in trying to meet our accommodations!veanie or Samuel a. | First Impressions
El cliente no dejó un comentario.Cornelis B. | First Impressions
Very busy location. My customer service was very good.Deborah B. | First Impressions
El cliente no dejó un comentario.Joshua W. | First Impressions
Ms Peggy is Awesome!!!!tamika s. | Overall Experience
Staff was very helpful and great with communication. Someone accidently tried to open my unit and the lock was jammed. I got a call about the issue and how the lock was replaced. Very quick and responsive.JACOB A. | Overall Experience
Talked to many different staff members and got many different answers. Only one person actually knew what was going on Worst uhaul experience ever . Stupid that the large doors are closed and locked when trying to move stuff in.Melissa K. | First Impressions
The Manager Peggy at the U-Haul moving and storage is awesome even when the location was short staffed she went above and beyond her duties to assist me with my storage and truck rental. Ms Peggy is a class 5 Customer Service agent May Hod bless her.JOHN T. | Overall Experience
El cliente no dejó un comentario.TAUREAN G. | Overall Experience
El cliente no dejó un comentario.RODRIGO J. | First Impressions
Everyone treated mental well here in Ocoee. I want to thank the staff so much for all there helpdan M. | Overall Experience
I was disappointed in not Receiving the storage unit that I reserved and paid for.Kim S. | First Impressions
El cliente no dejó un comentario.Jacques M. | Online Move In
El cliente no dejó un comentario.cynthia b. | Overall Experience
Peggy, Doug, Renee, Cole and the rest of the team are the best in the business. Very professional and personable, too. I highly recommend this U-Haul dealership. They're the very best of the best.TOM L. | First Impressions
El cliente no dejó un comentario.Luther H. | First Impressions
Very rude staff!!! Will never store here again or recommend, wish I went to storage unit across the streetSandra G. | Overall Experience
El cliente no dejó un comentario.Craig F. | Overall Experience
El cliente no dejó un comentario.Camilo c. | Overall Experience
El cliente no dejó un comentario.Shannon E. | First Impressions
El cliente no dejó un comentario.Steven N. | First Impressions
El cliente no dejó un comentario.Rachell W. | Overall Experience
Best Uhaul I have ever used! I drove an extra 10 minutes just to go here- because it was worth it!Patrick B. | Overall Experience