Comentarios de los clientes para U-Haul Moving & Storage of Oceanside

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Oceanside

Clasificación general:

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JAMES C.
Clasificación:

El cliente no dejó un comentario.

Tammy J.
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El cliente no dejó un comentario.

Megan K.
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El cliente no dejó un comentario.

susan G.
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Everything was great, fast and efficient. Absolutely no downside to my experience. Will definitely recommend to family & friends!

KEVIN L.
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El cliente no dejó un comentario.

MARK O.
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El cliente no dejó un comentario.

MATTHEWJEREMY G.
Clasificación:

1. Your website would not allow me to return truck through the online method after hours. Then you turned around and charged me $20 in fees. That's on your end! 2. You charged me $7 for a utility dolly that I never used. The zip-tie was never on that dolly when I picked it up...that's on your end! I didn't touch that dolly. 3. You claim that I left the truck's gas short 1.7 gallons? What are you talking about? The gauge was exactly in the same spot one-tick above quarter of a tank. I have photo documentation. Conclusion: I was charged $40 extra on this transaction ($20 plus, $7 plus, $8 in gas, plus taxes) for no good reason. I have spent a ton of money this year with Uhaul..look it up. Very disappointed!

Simon R.
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El cliente no dejó un comentario.

Dawn F.
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Thank you for your professionalism. DMF

Sheila R.
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El cliente no dejó un comentario.

Charlie A.
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El cliente no dejó un comentario.

HUNTER R.
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Location is legit and not so mom and pop. Which is rad, but the calls go through call center and I was sent to the wrong location. I arrived and internet was being serviced (after weirdo rep didn't acknowledge me for a legit 5 minutes), and I waited 20 minutes for service to be restored to find my reservation wasn't there. So I went to correct place and though I was way behind schedule the rest went great. Wish I could just deal with the team.

ALBERT A.
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El cliente no dejó un comentario.

ROBERT H.
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The entire staff was friendly and very helpful!

ERICA H.
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El cliente no dejó un comentario.

Mario M.
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Improve to software programs, the person at the counter had to input same information twice. The process took thirty minutes and I have rented from this location in the past

Patty G.
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Very customer friendly

Jeremy Scott M.
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El cliente no dejó un comentario.

Jonathan L.
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The gentleman that checked me back in when I returned my u-haul was super helpful and nice. I didn't get his name but he was tall with blonde hair. I would come back based on his great attitude alone.

Jerel R.
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The staff at U-haul are no dummies. I get the impression that the site management has received advanced training in operations and leadership. Line crew seem intellectually sharp. Feels like a family operation.

Heather W.
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El cliente no dejó un comentario.

ANGELICA R.
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El cliente no dejó un comentario.

RODNEY S.
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The rental process was a little confusing. I checked in online but still had to do it again once I arrived at the facility. Other than that, everything was easy.

Enrique O.
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El cliente no dejó un comentario.

Daniel R.
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El cliente no dejó un comentario.

THOMAS A.
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I tried calling at least 8-10 times prior to picking up the trailer. No one ever answered, the calls were always forwarded. I had questions about accessories needed for my car and wanted to make sure they had what I needed. Had to drive to location, which could have been avoided if they just answered their phone.

RAFAEL P.
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El cliente no dejó un comentario.

BRENDA R.
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El cliente no dejó un comentario.

Bryan O.
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Did an after hours drop off which worked out very well and made the move easier

STEVEN C.
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El cliente no dejó un comentario.

Andrew W.
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Friendly service and well maintained location.

JOHNETTE B.
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Honestly all the men working were nice and made sure I was taken care of !

JEFFREY G.
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El cliente no dejó un comentario.

ROY M.
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El cliente no dejó un comentario.

IAN A.
Clasificación:

I rented a 15 foot truck to pick up an item that was 5.3 miles from the Uhaul location. My house is less than .2 miles from the Uhaul location. I picked up the truck and upon arriving at my destination realized that the roll up door was locked and the key provided did not open it. They told me they would not charge me for the mileage to return and pick up the correct key. I went back, got the key, and returned to my destination. As a result, what should have been an 11 mile round trip turned into a 22 mile round trip. When I returned the truck the GM of this location informed me I had driven 56 miles. I told him that was incorrect, and showed him my exact route. He agreed to lower the mileage to 20 or so. So in the end he still charged me for my extra mileage, even though it was his fault. Then he said it wasn't his job to check the mileage and made it seem like I had done something wrong even though I was inconvenienced by his incompetence and overcharged. Even though it is close, I will never return to this location. There's a Penske just down the street and they have never provided me with poor customer service like this. If I can help it, I will not use Uhaul again.

Clinton S.
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El cliente no dejó un comentario.

Randall W.
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Nothing at all.

james F.
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El cliente no dejó un comentario.

CLIFFORD J.
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Not much you can do given client base. Rented a pickup truck, could smell faint cigarette smoke which forced us to keep windows cracked.

Jonathan S.
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El cliente no dejó un comentario.

Tara C.
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Uhaul truck was in fumes and completely empty when picking it up . I was then charged for gas upon return . Customer service is reimbursing me on the gas charge

Erica P.
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El cliente no dejó un comentario.

JUAN L.
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El cliente no dejó un comentario.

THOMAS L.
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El cliente no dejó un comentario.

JEFFREY R.
Clasificación:

Friendly

Christina P. | Overall Experience |
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El cliente no dejó un comentario.

GARY W.
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Waited in line for 15+ minutes to be helped. Was told truck would be 1/2 full or nearly so; received with gauge showing bone dry.

Artaja B.
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El cliente no dejó un comentario.

RACHEL A.
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Best customer service very friendly no hassle it's not my first time and it won't be my last time coming here great job everybody Merry Christmas and happy New years hope you and your families are safe

ANGEL O.
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Keep doing the good service

NORMA G.
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El cliente no dejó un comentario.

Tracy L.
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El cliente no dejó un comentario.

Antonio M.
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Polite and professional customer service. My only critique would be to have the truck filled up with gas instead of sending a truck out with only 1/4 tank of gas.

Ragnar A.
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El cliente no dejó un comentario.

Lisa P.
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Excellent & knowledgeable staff. Made for a stressfree process

BRUCE M.
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Dropped off after hours. Was charged a,$20 fee for after hours drop off which I was never told about. I had previously returned a rental after hours,to this same location and was never charged $ 20 to do so.

Todd M.
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El cliente no dejó un comentario.

TERESA U.
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Awesome job!

JOHN M.
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El cliente no dejó un comentario.

Patrick P.
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I had reserved a dolly. When I got there I was told it wasn't available. This was a major inconvenience because I needed it for what I was moving in the truck I had rented. The girl was not apologetic and recommended I go buy one for cheap somewhere. I explained that it was a bait-and-switch situation as I would not have rented if I realized there was no guarantee that this essential tool would be available. I then went outside and told my boyfriend what happened, we went back in and tried talking to someone else working. He gave us a hard time as well until he finally called to someone asking if there was one available that they did not know about. Turns out that there was one back there the whole time that they could have gave me! They just never took the time to check until we made a big enough deal out of the situation. Despite all the issues and drama they still had the audacity to charge me for it, which I found extremely rude and petty. There was no remorse or apology. Horrible customer service. I will now seek out another company if I need to rent a haul vehicle that can guarantee my reservation and better customer service for troubleshooting.

Tonya T.
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El cliente no dejó un comentario.

SHERMAN B.
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El cliente no dejó un comentario.

Glenda G.
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El cliente no dejó un comentario.

Julian V.
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El cliente no dejó un comentario.

MANUEL A.
Clasificación:

Ryan was great!! He hooked up our cargo trailer and he was there for us when we turned it in. He was professional, nice and really showed a concern for our safety with the trailer. Thank you Ryan if it hadn't been for you we would never use U-Haul again because trying to get and reserve the trailer was a nightmare through the phone system. In the future we will rent directly with you in Oceanside.

John B.
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The location was excellent but your customer service when I called 800-GO-UHAUL really terrible and I am being nice when I write that. I probably will never use Uhaul again based on my experience with your customer service

JULIE W.
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Access to the lot is difficult. There is no customer parking. Maneuvering a vehicle with a trailer in the lot is dangerous.

LAURA T. | First Impressions |
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The staff was very helpful. They made this a nice experience.

Katrina W. | First Impressions |
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Guys were totally helpful. Got to drop my trailer there also instead of hauling it to Claremont. Thanks Uhaul PCH

Jeny G.
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Everything from start to finish was excellent! Since the moment I got there, I was taken care of with friendly service! I would definitely come back and tell my friends and family about Uhaul! Great experience since the moment I got there, and I believe it's got to do with the people that I had contact with! GREAT CUSTOMER SERVICE!!

ISMAEL P.
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El cliente no dejó un comentario.

Dave B.
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El cliente no dejó un comentario.

Jeremy D. | First Impressions |
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El cliente no dejó un comentario.

ERICK R.
Clasificación:

My complain is not about the location but abut Uhaul. Uhaul didn't have the size of the truck I reserved and I was contacted one day prior so I had to get a smaller truck and go back and forth a couple times, I wouldn't recommend Uhaul.

William M.
Clasificación:

Answer the phone. When I called to ask if the rental was for 24 hrs because your site did not make it clear, it took 1/2 hour. When I called to confirm that the trailer was there for my reservation the day of pickup, it took 1/2 hour. When I picked up the trailer, I stood in line 1/2 hour. Some people in the yard had their mask below their nose. These people believe that covid is not worse than the flu. (flu=20,000deaths/year+/-, covid=250,000 deaths in 9 months, probably 400,000 deaths when we get to 12 months) I don't care what thoughts are going through their ignorant and arrogant heads, but leave me out of it. Wear a mask correctly.

Fernando V.
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El cliente no dejó un comentario.

Margaret M. | First Impressions |
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The staff was excellent and very helpful, patience, and kind throughout my moving process. Exceptional SERVICE!

Maria G.
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Gentleman who helped us return the vehicle was super friendly and helpful.

Daniel T.
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Good service, maybe speed up the return process.

WILLIAM P.
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El cliente no dejó un comentario.

philip M.
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I had a reservation for 1:30pm for a car trailer it said they had it at there location and i was about to pull in to uhaul and they called me saying they didn't have the trailer on the lot so i said a car dolly is fine so i walked in and went to go pay and the lady at the cash register said i would get some of my money back when i returned the car dolly the pricing starts at $44.95 for a car dolly after insurance and taxes it came out to $75.00 for some odd reason charges didn't add up and the service was slow with only one person in front of me and they still continued to try and persuade me buy stuff i didn't need and ended up being there for 45 minutes to and hour just waiting for them to get the car dolly hooked up going to a different company next time really bad service at that location

RICHARD KENDIG W.
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El cliente no dejó un comentario.

GARY B.
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You guys had everything I needed for my move Thank you

Filiberto G.
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El cliente no dejó un comentario.

DENNY C.
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El cliente no dejó un comentario.

SHEILA B.
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El cliente no dejó un comentario.

Leo C.
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Mr Guzman was Very Professional, Friendly, & Courteous as assisted me during check out & check in,. Awesome as usual. Thanks L/Semper Fidelis

LARRY P.
Clasificación:

First off I was promised a 15" truck when I made the reservation 2 weeks before I needed it. 3 days before My rental day I asked if I can drive it 1 way. They said yes, 2 days before I was asked it I would take a 20" truck instead. I didnt want to, U haul said I would be charged the 15' price and they would take care of me. I took the 20' was charged for the 20' where I dropped it off gave me a hard time because it was like a 1/2 gallon short. Comunicate between stores. I was treated like shit and I was doing you guys a favor

Matthew C.
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Nothing. Great job!

Kim R.
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Outstanding Service.

JOAN M.
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The folks at the UHaul on the PCH in Oceanside are always so helpful!

Maurie V.
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El cliente no dejó un comentario.

TYLER C.
Clasificación:

Everyone was super friendly and helpful. And with the pick up it was exactly what I needed to get the job done. Great customer service

Monica T.
Clasificación:

El cliente no dejó un comentario.

GREG G.
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El cliente no dejó un comentario.

CASEY H.
Clasificación:

The truck exterior windshield could of been a little cleaner. Also the headlights were a little dim. Other then that, the help was awesome.

Eduardo S.
Clasificación:

The truck was given to me with less than 50% gas. Enough to be dismissed if I said anything about it.

JACOB I.
Clasificación:

El cliente no dejó un comentario.

NASEEM A.
Clasificación:

El cliente no dejó un comentario.

Jacob W.
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El cliente no dejó un comentario.

Guy H.
Clasificación:

The turn in was a bit slow, but who's in a hurry?

Guillermo V.
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El cliente no dejó un comentario.

Ariel B.
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Everything was great! From my initial call with questions to check in and check out. Super great experience and will be using this location again. We also booked movers through here and had the best moving experience so far!

Nicole P.
Clasificación:

Both guys that helped me were really nice!

MICHEAL M.
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All I have to say is we were treated with great respect!!! When getting vehicle and also upon return of vehicle.

sarah w. | Overall Experience |
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Great experience. Made moving really easy

Bradford A. | Online Move In |
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The Oceanside facility was wonderful to utilize and has been more than informative and helpful with all of the services we desired!!!

Larry P. | Overall Experience |
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El cliente no dejó un comentario.

karen r. | First Impressions |
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Everything from customer service on the phone to picking up and dropping off and storage process is exceptional. Great job!!

David G. | First Impressions |
Clasificación:

Shout out to Elysia. U-Haul is lucky to have you!

Rick R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

steve d. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David F. | Online Move In |
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Easy move in.

Josh A. | First Impressions |
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Amazing staff. Would recommend this location to anyone.

Jennell F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

antoinette c. | First Impressions |
Clasificación:

Only one size available, but they did try and help me. It seems from my first contact with U-Haul I was given the wrong storage reservation

James M. | Overall Experience |
Clasificación:

A uhaul rep per phone said I wasn’t to be charged extra. Upon drop off I was met by GM whom immediately was stand offish & brash & per a phone call charged me $154 saying I dropped off incorrectly.

bob M. | Overall Experience |
Clasificación:

I did not actually go to this storage facility, since we live in San Diego, but Bree who delivered the U-box was very professional and friendly, she did a great job!

Stanley J. | Overall Experience |
Clasificación:

The first day there was a problem up to the last day there and after that. These lying and dishonest F**kers still charging rent and I have move out. Still waiting for my account to be credited.

Mary O. | Overall Experience |
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No comment.

robin g. | Overall Experience |
Clasificación:

U haul is the best staff is friendly.

kelli c. | Overall Experience |
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thank you for being SO friendly and helpful!

Jeanine K. | Reservation |
Clasificación:

If you change the location of the truck.. YOU SHOULD CALL. There were no pads and no Dolly'S, even though I ordered them!! And the truck was far from a comfort ride.

Paul B. | Overall Experience |
Clasificación:

Customer service via UHAUL -800-go-uhaul was absolutely atrocious. No one at uhaul takes responsibility of the 'u-box' segment. Many lost hours on the phone. Oceanside store was very helpful.

John S. | Overall Experience |
Clasificación:

Ryan made things easy!

Tracy L. | Overall Experience |
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The staff at this facility,both inside and outside, ccouldn't be more friendly, helpful, or professional. I definitely recommend this location .

No se han enviado comentarios para esta ubicación.

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