Customer Reviews for U-Haul Moving & Storage of Oakland

1,695 comentarios

3700 Bigelow Blvd   Pittsburgh, PA 15213
(On Polish Hill across from Bloomfield Bridge near Pitt and CMU)

(412) 687-4256

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(412) 687-4256

3700 Bigelow Blvd
Pittsburgh, PA 15213
(On Polish Hill across from Bloomfield Bridge near Pitt and CMU)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The reason I checked average despite the other good ratings is this…uhaul specifically uses the word "Reservation" when you pick the size of the unit you want online. You feel happy knowing you are all set. Then, when you get to the facility, you, and everyone behind you come to find out that word doesn't carry it's expected meaning. . The size you really have to pay for is what is available at the time. We had "reserved" a unit that was under $100/mo but had to pay for a unit that was $181/mo. That is super misleading. When you make a reservation for a hotel room ahead of time, you pay the cost you "reserve" at etc. when you check out. Everyone expects that the rate you reserve at is what you expect to pay. So…I understand this type of storage unit operation can not know ahead of time what units will be vacant, however I really encourage you to make it more clear on your website and for sure, not use the word "reservation" so loosely. You will have fewer disgruntled customers and not really sacrifice any revenue. Thanks for considering!

EILEEN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela W.  |  Overall Experience 
Clasificación:
5.0

Excellent service, professional staff clean site. Gracias

Husam A.  |  Overall Experience 
Clasificación:
5.0

Might have more than one person open the store on a Sat. She was great but swamped without more help.

John H. 
Clasificación:
5.0

Thank you, easy pick up and return

Jamila H. 
Clasificación:
5.0

El cliente no dejó un comentario.

betty S. 
Clasificación:
4.0

El cliente no dejó un comentario.

HyunWoo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kena P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaushal L. 
Clasificación:
1.0

El cliente no dejó un comentario.

franklin z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney W. 
Clasificación:
3.0

Trucks should be prepared for release in advance of the time of arrival.

Ronald B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexander K. 
Clasificación:
5.0

The facilities were excellent and the staff very professional.

BENJAMIN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

Professional and efficient. Good customer service. Will recommend to others.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth B. 
Clasificación:
2.0

The guy who rented the truck to me was rude and very short. I called for nearly three weeks and no one ever answers the phone.

robert w.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Blaine C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Takahisa Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darwin D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

fanuel A. 
Clasificación:
3.0

This location is very close to our home in Lawrenceville. That's a plus. The only downside is that UHaul here is hemmed in, so has scant parking for their own vehicles, and customers have to leave their cars out on a not-so-great street.

Paul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria G. 
Clasificación:
5.0

Thanks, it was easy and clear

Ahmad D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn G. 
Clasificación:
2.0

El cliente no dejó un comentario.

ZHENGSONG L. 
Clasificación:
5.0

I also want to note that Bradley at the U-Haul Moving & Storage of Pittsburgh North Shore location was incredibly helpful. We had to make last minute storage arrangements for my son's furnishings due to an apartment issue with the landlord. Bradley was very helpful in providing us a storage locker and all of the additional support to move our items to storage. He also called our drop off location for the truck to provide them updates on our situation.

Mike G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ArunBalajiee L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C.  |  Overall Experience 
Clasificación:
4.0

The staff and facilities were fine. We rented a van, and although we had a reservation for a storage locker, the size that we wanted was not available. Van rental. Although U-Haul tries to automate everything, it's still up to the individual to verify everything. That means looking and confirming the dents on the van. The funniest one was if we lock the keys in the car, it is a $100 charge, but if we do it intentionally, it is $150. Why would anyone do such a thing and want to pay the extra $50. It was not us. Storage facilities - unfortunately the reserved room size was not available, and only small 4x4x4 units were, however what that meant was lifting all our boxes up a latter to get them into the units. Yes, the small units are above the larger units and only a metal latter is available. Not very convenient, and a bit dangerous when moving heavier boxes. One final note, if we loose our lock keys, we have to call a locksmith at this location versus just having a bolt cutter available. The nickel and diming approach was not very palatable. Overall, it was a positive experience.

SAVVAS M. 
Clasificación:
5.0

This is nothing against this particular location that's why they still have a 5-star review. The blankets and the dolly that U-Haul zip ties into the back of their trucks in hopes that you'll be desperate enough to use them and thus be charged for them are super annoying. If I wanted to rent the dolly and the blankets I would've done so in the store. Having them taking up space in the truck and in the way when trying to load and unload the truck is ridiculous. The Oakland team was very nice and helpful though.

Chase D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhengfan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
1.0

The manager here allowed us to drive away with a trailer that had no blinker, without informing us. When we called later to fix it, she said there was nothing she could do about it and to call roadside assistance. When they showed up several hours later, they said it was a faulty trailer and that we needed a new one. We called around to Uhaul all day to find another, but by the end of the day we still didn't have one. We wanted to load the trailer that day so that we could leave first thing I the next morning, but the next morning we didn't even have a trailer. When we went back they said they still couldn't fix it, so we drove over 30 hours without a working blinker. The level of negligence we experienced from Uhaul so high it felt like we were being targeted. This woman needs to be retrained in her job and in customer service. This was only the biggest of all the problems we experienced. We were lied to and neglected at every opportunity. I will NEVER use Uhaul again.

VIET HOANG V. 
Clasificación:
1.0

This was my first time ever renting a UHaul and after my disheartening customer service experience with the general manager Sandy Marcus, it will be my last ever renting from this location. I ran into trouble returning my UHaul as there was no reservation in the system when I went to drop it off after hours, so I had no direction on what to do to return the UHaul. I decided to put the UHaul back exactly where I picked it up and lock the keys in the car, assuming they had a spare to get it out in the morning (unaware that this clearly is not the case). I was scolded by the general manager the next morning and apologized profusely. Rather than admitting to any fault on UHaul's part, was charged DOUBLE the price of my entire experience and have been given no mercy even when calling back the following week to explain the situation. I am very upset about my overall customer service experience and will NEVER be returning! The customer does not come first by any means here.

Mackenzie O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel B. 
Clasificación:
1.0

Improve customer service

ARNED S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janghoon O. 
Clasificación:
1.0

Re-train the general manager here on basic customer service and elementary tasks such as giving out the correct key for the reserved rental truck. Unreal ineptitude.

Eric L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eva S. 
Clasificación:
1.0

Do your own work and move your trailers from the place where, with multiple signs, you indicate the equipment should be returned to the place where you want them. As a customer, that shouldn't be my job.

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike K. 
Clasificación:
1.0

The tires were bad the vehicle bounced all over the road. Did not feel safe. It rained on my last day and everything was worse.

Gary C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Maggie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi W. 
Clasificación:
5.0

Thank you! Excellent customer service.

Patty D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth R. 
Clasificación:
5.0

The whole team there and service was excellent

charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

janet F. 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth S. 
Clasificación:
2.0

Picked up up a truck at 550pm and the actual gas in the truck wasn't the same as indicated on the paperwork. By the time I tried to go back inside, the location was closed so I figured I'd take care of it on dropoff. When I tried to drop the truck off at 545 the next day, no one was opening the door at the location even though it is open until 6pm. I managed to get inside when someone else walked out, and there was someone working the desk who refused to seve me. I pointed out that U-Haul was open until 6 and he said he didn't care. After talking to their customer service the next day, they said there is nothing they can do about the wrong gas amounts even though they can see I drove 16 miles and it shows that I used 8 gallons of gas. Terrible service and terrible attitudes from the staff. Don't rent from them.

Neil K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaushik S. 
Clasificación:
2.0

I returned the Uhaul and asked directly if there would be any additional charges. I was told no and explained that I received the Uhaul dirty which I took pictures and uploaded. I was charged a cleaning fee and the wait for customer service to speak to someone was over and hour.

Kurt P. 
Clasificación:
2.0

The attendant was not attentive. He ignored me upon arrival and seemed upset I was there. He tried to make me take the vehicle to another location even though I reserved the drop off at his location. Lastly, he would not let me stay there while he checked in the vehicle. He said I should leave and that everything was ok. I then get a bill for 3 gallons of gas. I would have disputed this but was not given a chance. Terrible experience

Efstratios P. 
Clasificación:
4.0

The cabin was not clean: it was full of dog hair, spilled drinks, and dog drool on the windows and seats. One of the headlights was not working.

Sophia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett F. 
Clasificación:
1.0

They gave me the wrong truck and overcharged my card

Jane M. 
Clasificación:
2.0

I reserved a 15' truck, but was told they didn't have any so they gave me a 20' truck (even though there wer at least 4 of the 15' trucks sitting in the parking lot). I was also told the 6 furniture pads I requested would be in the truck, but they were not. In addition, I was told I would not be getting either of the 2 dollies I'd requested, but there WAS one in the back of the truck. Clearly, this location was a mess. They had no idea what they had available. We also had a friend with us who had reserved a van for the same day, but they were told when they go there that the van was not going to be available until 2 p.m. (they had requested a 9a.m. pick up). Quite disorganized and an overall frustrating experience.

Nancy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren H. 
Clasificación:
4.0

Drop the mandatory arbitration clause in your terms of service.

Kyle G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly W. 
Clasificación:
2.0

I made a reservation for a pickup truck with a reservation guarantee. When I got to the location, I was told I was not able to use the only truck in the lot because it was reserved by someone else. My order was then changed to a van. I needed a vehicle it this went against the guarantee and no compensation was provided.

Matt M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nezih O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Syed Muhammad W. 
Clasificación:
1.0

We were charged for an extra month because the incompetent personnel couldn’t do their job and we spent hours on the phone with no one to help.

Simona L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VLADIMIR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Costango T. 
Clasificación:
1.0

We had a terrible experience trying to coordinate getting in to our storage unit driving from out of town. We called ahead to let the office know we would get in at 545 pm, before the 6 pm closing time. They told us they would not be able to get us access to our storage unit that was pre-arranged as part of the uhaul truck rental at that time. Trying to accommodate this detail, we then had a friend in the area come earlier in the day to try and pick up our access key but he was refused despite having a copy of my drivers license and me willing to FaceTime with the office staff. In this day in age, the rigidity is confounding and the fact that a business somehow is not able to service a customer who had arranged things beforehand during the listed store hours is absolutely flabbergasting. The solution: my friend had to open another completely separate storage unit so we could drop our stuff off that day as previously planned.

Tyler B. 
Clasificación:
5.0

Great service - thanks!

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valentina J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN K. 
Clasificación:
5.0

Super helpful staff - excellent service!

Cassandra D. 
Clasificación:
5.0

Excellent support from the staff

Salvatore P. 
Clasificación:
5.0

No great clerks at the front desk really kind and helpful

Madeleine D. 
Clasificación:
4.0

The only issue I had was my supplies were accidentally ordered at a nearby facility. So I had to make a trip to that location to pick those up. My fault but maybe the online process could have been more clear. We met Sandy at this location and she was super helpful and showed us how to use the key pad and gave us great instructions and answered all my questions.

Bonnie E.  |  Online Move In 
Clasificación:
5.0

Thank you Ms. Sandy excellent job..

Nicole T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake M. 
Clasificación:
5.0

The truck I rented was an older vehicle. The sun visor fell off when I got in. There were so many dents, scratches and dings in the exterior and interior of the truck. Too many to try to point out our document. That made me feel uncomfortable, that I may be charged for them when returning the vehicle. It all worked out though.

Earl H. 
Clasificación:
4.0

It's hard to make that left turn onto the street

linda N. 
Clasificación:
5.0

This was a great rental experience. The staff were super friendly and helpful. I would definitely rent from this location again. All I can say is Thank You!

richard G. 
Clasificación:
1.0

An EXTREMELY rude customer service rep called me the next morning, claiming that I did not put the key back and that they would have to charge me the $150 to replace the key. I told her several times where the key would be but said it “was not there.” She claimed someone “stole” the key. Who steals a key, but not the van? Absolutely ridiculous. She was a horrendous person and absolutely so unhelpful. Will NEVER be returning to this location.

Sierra H. 
Clasificación:
5.0

Great customer service.

Michaela D. 
Clasificación:
5.0

Sandy made things quick and easy! It was a great experience thanks to her.

Calla K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
4.0

Give more precise instructions on where to park our own cars... The parking space on that street is quite limited, with so many houses by that street.

Lihan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

shannah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian C. 
Clasificación:
4.0

the box of the pick up was dirty and with cardboard

JOSE S. 
Clasificación:
5.0

Nothing. Staff was very friendly, helpful and easy to deal with. Adding an extra day was simple. Pick up and return was a breeze. I will always use and recommend this location! Gracias.

Volencia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yiqing H. 
Clasificación:
5.0

I didn't catch her name, but the woman who was working when I picked up and dropped off my rental was the absolute bestâ€"notably more thorough and organized than every other u-haul employee I've ever interacted with (I have a storage unit at another location and have been a uhaul-er my whole life). Treat her well and your customers will continue being impressed and delighted with their experiences at 3700 Bigelow.

Amanda H. 
Clasificación:
5.0

Not much to improve

GeorgeP B. 
Clasificación:
5.0

There was a cardboard thing in the car, maybe that shouldn't be there. I think the worker should answer questions about driving if the customer has never driven a van or truck before.

Aidan P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benjamin B. 
Clasificación:
5.0

The store manager and Deon were a delight to talk to and incredibly helpful. I was very disappointed with this location and stopped coming here for over a year but will definitely return to this location now that I know such wonderful folks are working here.

Vincent W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parag B. 
Clasificación:
1.0

It was very difficult to return the vehicle. The online system wasn't working and kept logging me out instantly when I tried to log in. we waited on hold for the support team for over 20 minutes and even then they weren't able to guarantee that we wouldn't be charged a convenience fee if we submitted the photos through them. It was cold and rainy and we had to wait outside for almost an hour so as not to be charged $20 for returning the vehicle.

Erin S. 
Clasificación:
4.0

This location was EXTREMELY busy at the time of pick up. The manager handled herself well as well as the young man working with her. There were computer problems, but they persevered!

Julia B. 
Clasificación:
5.0

The new general manager is such a breath of fresh air!!

Lakia K.  |  Online Move In 
Clasificación:
5.0

They treated me good they did me a favor I would refer them to anybody

Cody W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilian C.  |  Online Move In 
Clasificación:
5.0

I had my storage unit over a year it was very convenient, easy access, easy move in, and easy move out. The staff are really nice too!

Jalonda S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C.  |  First Impressions 
Clasificación:
4.0

Sometimes water(?) gets into the storage unit, not a problem unless your stuff gets wet/damaged. I got a few pillows stained and smelling funny but other than that, great.

gabriela h.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Donovan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Dalton L.  |  Online Move In 
Clasificación:
5.0

Please get the garage door fixed.

IAN MICHAEL Q.  |  First Impressions 
Clasificación:
1.0

The service there was terrible. I didn't appreciate it at all. One woman always had an attitude and didn't want to be bothered. One man was high. Another woman didn't know what she was talking about. So I would not recommend U-haul storage to nobody.

Brandon J.  |  Overall Experience 
Clasificación:
5.0

Sherry was fantastic to work with, she was very attentive to detail and continually checked I'm to ensure a seamless experience at the facility in Oakland

ben s.  |  Overall Experience 
Clasificación:
5.0

Staff was helpful - not so much friendly. I wouldn't say they were mean but not friendly. However, they didn't interfere with my ability to access my storage. Job was done.

Chamese B.  |  Overall Experience 
Clasificación:
3.0

U-Haul need too give customers their end of term reciepts when requested. That is not a good policy not to clear all transactions in person.

Robert M.  |  Overall Experience 
Clasificación:
5.0

Sheri Robbins was excellent got in and out with no problems. Hat's off to Mrs Sheri Robbins. Thank you & have a blessed day.

Aaron W.  |  First Impressions 
Clasificación:
1.0

The staffing was inadequate to assist with getting unloaded. Another client was unloading, and that blocked access. We were asked to wait until days later, but had nowhere to put the truck in the meantime. Eventually we figured out an alternative, but the delays caused us to be late for our next appointment.

Alan S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara G.  |  Overall Experience 
Clasificación:
1.0

Every employee there is nice and helpful but the manager sherry is horrible always has an attitude and is very rude every single time I have to interact with her

Edward M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Sidney K.  |  First Impressions 
Clasificación:
5.0

Sheri, Sharon and the rest of the folks @ the Oakland facility are awesome. We had a great experience relocating with U-Haul. Equipment was reliable. Drop off and unloading were easy and when we moved out it was smooth. Helpful, polite, funny and accommodating. Gracias.

ALEXANDER N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra C.  |  Overall Experience 
Clasificación:
4.0

Hi my only issue was that my card wasn’t activated correctly and I couldn’t move in the first night and wasn’t able to get a hold of after hours support.

CHRISTOPHER H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hanzhi Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james k.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

meghan c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chelsea m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA FRANCIS T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann H.  |  Overall Experience 
Clasificación:
5.0

Sheri provides excellent customer service and we will be renting from her until our daughter graduates.

Sheryl B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

helen n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke M.  |  Overall Experience 
Clasificación:
4.0

Overall experience was good during the move out. The young lady helping us was friendly and helpful We had the unfortunate luck of dealing with the general manager of the location when we went there the first time. She seems to be a very unhappy person who hates her job. She should never be given a role that includes working with customers.

Ravi K.  |  Overall Experience 
Clasificación:
5.0

Thanks for taking my storage when I couldn't get back there

jennifer v.  |  Overall Experience 
Clasificación:
5.0

Staff were very friendly and helpful. Would use the facility again.

Mary M.  |  Overall Experience 
Clasificación:
3.0

Staff was unfriendly

ANDRES SEBASTIAN M.  |  Overall Experience 
Clasificación:
5.0

Hello, my overall experience was good. There were a few snags, but not enough to give you guys 5 stars. Thank you for your service and assistance. Great job

Vicki W.  |  Overall Experience 
Clasificación:
5.0

Absolutely fantastic experience. The facility is fantastic. Clean, well lit, easy access from the loading doc and they had everything you could possibly need. Sheri and her team are rock stars!!!!!!!

james r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE F.  |  Overall Experience 
Clasificación:
5.0

Karissa (not sure if spelling is correct) was very helpful and patient. She took the time to show me different units and demonstrated the process. She had a good attitude and was very patient in ensuring that I understood the process. I appreciate her effort in helping me! There are different storage companies with very similar accommodations but it is the customer service received that will make the difference in their selection. ¡Gracias!

Erik B.  |  First Impressions 
Clasificación:
5.0

I got 9X10 storage unit from U-Haul at Oakland, Pittsburgh,PA. The U-Haul facility was great. Easy to access, flat trolley and mattress trolley were available and free to use. I like the trolley with three wheels made very easy to move between the deck edge and the uhaul truck. Uhaul made moving and storage fun and comfortable. The manager Sheri, is very communitaive and friendly.

Abdulaziz A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vanshika L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDEN CLARK H.  |  First Impressions 
Clasificación:
5.0

Place was clean and the staff was friendly and helpful

avis l.  |  First Impressions 
Clasificación:
5.0

Process was seamless. Staff was friendly and helpful. Will definitely use the facility in the future.

Mary M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA D.  |  First Impressions 
Clasificación:
3.0

The facility and services were great. The associate helping us was not at all friendly. She behaved as though she hated being there and didn't want to be bothered dealing with customers. She should find a position that does not involve interactions with customers. She is a very poor brand ambassador for U-Haul.

Ravi K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry C.  |  Overall Experience 
Clasificación:
5.0

Great staff and great facility - climate controlled and clean! ¡Gracias!

lora m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica R.  |  First Impressions 
Clasificación:
5.0

Sheri and Sharon are great. Could not have a better experience. Many thanks.

ALEXANDER N.  |  First Impressions 
Clasificación:
5.0

UHaul Self-Storage saved us when we moved out of our rented townhouse and into a smaller apartment. We didn't realize we needed a storage unit until we couldn't fit any more boxes in our new apartment in the middle of our move. With only a few hours left before we needed to turn the keys over to our landlord, we were able to secure the unit, get the keys, and move our stuff in! It was great. The only negative comment I have was that the advertising was misleading. I thought we got a free first month with our UHaul rental, but that was only for those going one-way... I think? Nonetheless, the experience was great.

Kristi M.  |  Online Move In 
Clasificación:
5.0

The staff was very helpful and kind

vicente l.  |  First Impressions 
Clasificación:
3.0

My general experience was... fine. The associates were mostly kind and helpful, but multiple printed photographs of Jesus in his crown of thorns and Blue Lives Matter flags in the main office are incredibly disturbing and inappropriate. I believe in everyone's right to believe whatever nonsense they want to believe in, because this is America, and I believe in personal freedom and the 1st Amendment, but I don't want to have anyone's religion and political beliefs shoved in my face when I enter the main office of a business, especially a multinational corporation.

jennifer p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoe V.  |  First Impressions 
Clasificación:
4.0

A lot of storage spaces were taken.

Carmen G.  |  First Impressions 
Clasificación:
5.0

Sheri was a great brand ambassador, she was courteous, patient and friendly. I look forward to recommending this facility to my friends and family.

ben s.  |  First Impressions 
Clasificación:
5.0

I had a very good experience with your business. The Manager, Sherry was very easy to work with and I highly recommend anyone to use their trucks/ and or storage units! I officially vacated my storage unit on 5/14/2021. U-Haul Truck and Storage are A-1 in my book and gets ⭐⭐⭐⭐⭐

Sharon L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Munish G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Isabel B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacoby R.  |  Online Move In 
Clasificación:
5.0

The men working were nice and helped me find what I was looking for. Christian was very professional and kind and made my day a little brighter.

Stephanie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecelia C.  |  Online Move In 
Clasificación:
5.0

This is a great location and option for summer storage for our college students. Great prices for a smaller unit, perfect for a dorm room.

Donna c.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

michael g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chelsea m.  |  First Impressions 
Clasificación:
5.0

It’s close proximity to Pitt makes the end of the semester move out a snap & I love that I don’t have to haul everything back & forth at the beginning & end of each semester!

Constance N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

amanda f.  |  First Impressions 
Clasificación:
5.0

The facility is clean and convenient. Online completion of turning a reservation into an actual paid unit was complicated, however once I called the office and spoke with Sheri, she was able to provide the necessary information to complete the transaction and was extremely helpful. Clearer instructions on the outside of the facility with regards to which keypads to put in the access code would have been helpful, however to some it may have been obvious. ¡Gracias!

Michelle L.  |  Online Move In 
Clasificación:
5.0

We used them last year to store some of my daughters items, they were helpful and accommodating. We needed storage again this year and went back to U-Haul Moving and Storage of Oakland.

Kimberly D.  |  First Impressions 
Clasificación:
5.0

Sherry was really helpful!!

LESLIE F.  |  First Impressions 
Clasificación:
5.0

Such a great place.

Costango T.  |  Online Move In 
Clasificación:
5.0

Thank you so much for all your help!

JEFF R.  |  First Impressions 
Clasificación:
1.0

7000.00 dollars worth of furniture flooded with mice and mice poo. No concept of insurance for this type of damage was ever explained or posted. I had no idea I needed to be covered for this type of problem in a indoor facility. The manager (Sherri) was always rude. She Recommended a truck for refrigerator pick up, truck was wrong size she still charged full price and that was just the beginning of a very bad situation. Early COVID there was no mask mandate at facility one Sherri, the manager and staff quoted they didn't need mask because "she a had Jesus on her side, Sherri says she worked every day and had no symptoms as reason for no mask. Only to end business relationship with all my furniture covered in mice poo, and dead mice. Mice still moving in my bags. After a year or so being there. And there's nothing I could do but write to let this be known. Would never recommend uhaul. Particular Oakland (Sherri) location

Antoine T.  |  Overall Experience 
Clasificación:
2.0

That person is disrespectful to her client. Not patient and when I confront with her, she had too many excuses. If this is how U-HAUL treats Asian and expresses their HATE toward ASIAN and disrespect, I'm not going to stand here and say nothing about your working ethics:

Yujia L.  |  First Impressions 
Clasificación:
3.0

Still have yet to recieve an access card to come and go from facility when needed.

Miona H.  |  Online Move In 
Clasificación:
5.0

Love the the hospitality.

John W.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and efficient!

Beth M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Melvina H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaya B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CatherineMary C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriela H.  |  Overall Experience 
Clasificación:
5.0

We have used this facility 2 summers in a row. Will go back again.

Tracy Q.  |  Overall Experience 
Clasificación:
5.0

Just a caring place,They really do care

Ailsa H.  |  Overall Experience 
Clasificación:
5.0

Very happy with this storage facility. Sheri is great to deal with. This location is perfect for Pitt students!!

joanne g.  |  Overall Experience 
Clasificación:
5.0

About the only thing I don't like about the facility is that it is built into a hillside. I guess that's going to happen in Pittsburgh making driving in and out a little more challenging. Everything else is great. Staff was helpful. the place is clean and well lit. I plan to be back in the spring.

Joshua F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Alec M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

pavel g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

constance n.  |  Overall Experience 
Clasificación:
3.0

The floor is horrible in some places making it almost impossible to transverse without object falling off carts. I broke several things and had several spills. A little cement in certain places to flatten out tough places would help immensely. Nice people though and very very considerate.

Frank A O.  |  Overall Experience 
Clasificación:
5.0

Thank you for an easy and enjoyable experience. Will definitely use again in the future as needed.

Mary C.  |  Overall Experience 
Clasificación:
3.0

Everything was great except the staff could not be more rude and dismissive

David S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori W.  |  First Impressions 
Clasificación:
5.0

The staff were outstanding. There was a young man (Calvin?)there when I first applied for rental of the locker. He was very helpful, courteous, and professional, a real asset to the store. Then Sherri Robbins came and she provided the same quality of service. She was always helpful and accommodating, efficient, courteous, and professional. The site has always been very clean, well-lit, and overall, well maintained inside and out -- from the restrooms to the outside surroundings, including the dumpster area. It was a pleasure working with Sherri.

Sylvia B.  |  Overall Experience 
Clasificación:
3.0

My unit is on a corner so I lose about a foot and with a 2’x2’ space that foot does count I thought I was going to have more space than I did as the picture showed a stationary bike being stored inside it was much smaller than expected

John R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Madeline Y.  |  Overall Experience 
Clasificación:
5.0

This is our third time using this location and we hare very happy with the process except this year the new security codes were started and I did not know the code needed to be used during regular business hours. We initially entered after hours and had not problems with the code process but the next day during business hours we entered the building without entering the code and alarms went off when we opened our unit. I went to the office and the staff explained the process to me.

Paula S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Larae E.  |  Overall Experience 
Clasificación:
4.0

the employee that was working at the time of move-in was rude. my mother overheard her calling customers stupid.

William L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecelia C.  |  Online Move In 
Clasificación: