Customer Reviews for U-Haul Moving & Storage of Oakland

1,626 comentarios

3700 Bigelow Blvd   Pittsburgh, PA 15213
(On Polish Hill across from Bloomfield Bridge near Pitt and CMU)

(412) 687-4256

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 8:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(412) 687-4256

3700 Bigelow Blvd
Pittsburgh, PA 15213
(On Polish Hill across from Bloomfield Bridge near Pitt and CMU)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 8:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Drop the mandatory arbitration clause in your terms of service.

Kyle G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly W. 
Clasificación:
2.0

I made a reservation for a pickup truck with a reservation guarantee. When I got to the location, I was told I was not able to use the only truck in the lot because it was reserved by someone else. My order was then changed to a van. I needed a vehicle it this went against the guarantee and no compensation was provided.

Matt M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nezih O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Syed Muhammad W. 
Clasificación:
1.0

We were charged for an extra month because the incompetent personnel couldn’t do their job and we spent hours on the phone with no one to help.

Simona L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VLADIMIR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Costango T. 
Clasificación:
1.0

We had a terrible experience trying to coordinate getting in to our storage unit driving from out of town. We called ahead to let the office know we would get in at 545 pm, before the 6 pm closing time. They told us they would not be able to get us access to our storage unit that was pre-arranged as part of the uhaul truck rental at that time. Trying to accommodate this detail, we then had a friend in the area come earlier in the day to try and pick up our access key but he was refused despite having a copy of my drivers license and me willing to FaceTime with the office staff. In this day in age, the rigidity is confounding and the fact that a business somehow is not able to service a customer who had arranged things beforehand during the listed store hours is absolutely flabbergasting. The solution: my friend had to open another completely separate storage unit so we could drop our stuff off that day as previously planned.

Tyler B. 
Clasificación:
5.0

Great service - thanks!

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valentina J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN K. 
Clasificación:
5.0

Super helpful staff - excellent service!

Cassandra D. 
Clasificación:
5.0

Excellent support from the staff

Salvatore P. 
Clasificación:
5.0

No great clerks at the front desk really kind and helpful

Madeleine D. 
Clasificación:
4.0

The only issue I had was my supplies were accidentally ordered at a nearby facility. So I had to make a trip to that location to pick those up. My fault but maybe the online process could have been more clear. We met Sandy at this location and she was super helpful and showed us how to use the key pad and gave us great instructions and answered all my questions.

Bonnie E.  |  Online Move In 
Clasificación:
5.0

Thank you Ms. Sandy excellent job..

Nicole T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake M. 
Clasificación:
5.0

The truck I rented was an older vehicle. The sun visor fell off when I got in. There were so many dents, scratches and dings in the exterior and interior of the truck. Too many to try to point out our document. That made me feel uncomfortable, that I may be charged for them when returning the vehicle. It all worked out though.

Earl H. 
Clasificación:
4.0

It's hard to make that left turn onto the street

linda N. 
Clasificación:
5.0

This was a great rental experience. The staff were super friendly and helpful. I would definitely rent from this location again. All I can say is Thank You!

richard G. 
Clasificación:
1.0

An EXTREMELY rude customer service rep called me the next morning, claiming that I did not put the key back and that they would have to charge me the $150 to replace the key. I told her several times where the key would be but said it “was not there.” She claimed someone “stole” the key. Who steals a key, but not the van? Absolutely ridiculous. She was a horrendous person and absolutely so unhelpful. Will NEVER be returning to this location.

Sierra H. 
Clasificación:
5.0

Great customer service.

Michaela D. 
Clasificación:
5.0

Sandy made things quick and easy! It was a great experience thanks to her.

Calla K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
4.0

Give more precise instructions on where to park our own cars... The parking space on that street is quite limited, with so many houses by that street.

Lihan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

shannah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian C. 
Clasificación:
4.0

the box of the pick up was dirty and with cardboard

JOSE S. 
Clasificación:
5.0

Nothing. Staff was very friendly, helpful and easy to deal with. Adding an extra day was simple. Pick up and return was a breeze. I will always use and recommend this location! Gracias.

Volencia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yiqing H. 
Clasificación:
5.0

I didn't catch her name, but the woman who was working when I picked up and dropped off my rental was the absolute bestâ€"notably more thorough and organized than every other u-haul employee I've ever interacted with (I have a storage unit at another location and have been a uhaul-er my whole life). Treat her well and your customers will continue being impressed and delighted with their experiences at 3700 Bigelow.

Amanda H. 
Clasificación:
5.0

Not much to improve

GeorgeP B. 
Clasificación:
5.0

There was a cardboard thing in the car, maybe that shouldn't be there. I think the worker should answer questions about driving if the customer has never driven a van or truck before.

Aidan P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benjamin B. 
Clasificación:
5.0

The store manager and Deon were a delight to talk to and incredibly helpful. I was very disappointed with this location and stopped coming here for over a year but will definitely return to this location now that I know such wonderful folks are working here.

Vincent W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parag B. 
Clasificación:
1.0

It was very difficult to return the vehicle. The online system wasn't working and kept logging me out instantly when I tried to log in. we waited on hold for the support team for over 20 minutes and even then they weren't able to guarantee that we wouldn't be charged a convenience fee if we submitted the photos through them. It was cold and rainy and we had to wait outside for almost an hour so as not to be charged $20 for returning the vehicle.

Erin S. 
Clasificación:
4.0

This location was EXTREMELY busy at the time of pick up. The manager handled herself well as well as the young man working with her. There were computer problems, but they persevered!

Julia B. 
Clasificación:
5.0

It was a crazy weekend with the Pittsburgh Marathon going on but they were very accommodating and it was much appreciated! The lady who checked us in was very nice and helpful.

Linda Z. 
Clasificación:
3.0

Have more staff and don't rent out vehicles that are not there. The poor worker was spread thin as butter on toast and then disgruntled customers were yelling at her for things that were clearly out of her control (like other people not returning a truck on time.) Fwiw, she was doing exceptionally well at handling them and needs at least a doubling of her pay.

Nikolos M. 
Clasificación:
5.0

As always, drop off is the easy part. Pickup, however, is abominable.

Paul B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin C. 
Clasificación:
1.0

Location placement is just awful for the trucks storgar and trying to get the vehicles in and out as the lot is extremely small. The person who was working there was incredibly nice and helpful, but she was the only one working there and with a huge crowd it took well over an hour to even get seen.

Blaise V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candida F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordyn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
4.0

I was only able to rent a dolly for 24hr, when in fact I needed to use the dolly one more day.

Bruno H. 
Clasificación:
5.0

Tyler was great he was friendly and super helpful

Matthew G. 
Clasificación:
5.0

Great experience.

Michael C. 
Clasificación:
5.0

Very friendly customer service representative, quick and fast transaction. Great job!

ELDIN J. 
Clasificación:
5.0

Helpful, friendly staff

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hailey M. 
Clasificación:
5.0

The lady who helped me and talked me through checking n as well as how to properly check out after hours was great. She had a really welcoming attitude and it was a great pleasant experience for once! Gracias

Nicole P. 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel J. 
Clasificación:
5.0

The manager who assisted us was great!

Joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean O. 
Clasificación:
5.0

Service was incredible. I see no way for you to improve on already exceptional service.

Brandon H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vasily P. 
Clasificación:
1.0

The general manager with the red hair and red lipstick failed to put the dollies in the back of the truck, after she had already confirmed with me that she was putting them in the back of the truck. It completely wasted our time and defeated the purpose of renting the U-Haul. It was a waste of $60. I do believe we deserve a refund, she said she was not going to charge us but we still were charged.

Martinea G. 
Clasificación:
5.0

Miss Marcus and her new hire were exceptionally friendly very accommodating and it was done in a timely fashion. We'll see you can I rent trucks at least a few times a month there. They're doing a great job

LUCAS K. 
Clasificación:
1.0

Staff has terrible customer service skills. As in Zero. Go elsewhere.

Dolores P. 
Clasificación:
5.0

Exceptional service. Sandy was down to earth and understanding of my moving needs. Highly recommend this location for great service and customer support.

Jesse K. 
Clasificación:
5.0

The new general manager is such a breath of fresh air!!

Lakia K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carly H. 
Clasificación:
5.0

The new General Manager is such a fresh of breath air! She was very helpful and did everything to make it a great experience at this location. She made is feel comfortable w using the location for our truck rental as well as storage rental. This had already been a stressful time/day but she make it her point to help take some weight off our shoulders. Thanks a bunch!

Lakia K. 
Clasificación:
5.0

The absolute best service ever. I couldn't give enough praise, Job well done.

Jesse T. 
Clasificación:
5.0

Sandy Marcus was fantastic! Service was simple, quick, timely.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jillian M. 
Clasificación:
5.0

Sandy was very nice and professional.

Bruce M. 
Clasificación:
5.0

The customer service when picking up and dropping off the truck was great! Very friendly staff

Stacie S. 
Clasificación:
2.0

Make sure that it's salted when it gets icy. I slipped on black ice while getting out of the moving van and hurt my knee.

Sierra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMITRA M. 
Clasificación:
5.0

They treated me good they did me a favor I would refer them to anybody

Cody W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

The gentleman that supervised your Oakland location was efficient, and professional. Gracias.

Ronika F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G.  |  First Impressions 
Clasificación:
5.0

Most beautiful UHaul ever! Sandy Marcus was so kind and helpful! For the pickup and return she was excellent â€" easiest and most beautiful UHaul experience yet.

COLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Majestic G. 
Clasificación:
5.0

The gentleman who was there when I dropped off the truck was absolutely delightful!!!! I believe his name was Craig. When I returned the truck I met him in the office he quickly grab the keys to my truck and got my bill for me. He even took the time to ask me about our move (which was very stressful). Thank you uhaul and Craig for the truck we will definitely be back!

Theodore U. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMA P.  |  First Impressions 
Clasificación:
1.0

The Lady in the reception is so rude and mean every single time that i go there. She doesn't like Hispanic people.

JOSE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilian C.  |  Online Move In 
Clasificación:
5.0

I forgot her name but she was great gave me great service

Duane H. 
Clasificación:
1.0

Call me. 412 312 9414 too much to type out here.

Alan L. 
Clasificación:
3.0

Due to extreme weather, windshield was not cleaned very well and wiper fluid did not dispense.

JAY F. 
Clasificación:
1.0

Truck was covered in ice and only started up 30 minutes after we checked in (desk woman was very nice but obviously picking up the manager's pieces constantly with phone complaints being called in while we were there.) The very rude manager listed the gas meter as 3/4 full. We came back in to tell her it was only half full and that she kept telling us to go to the wrong truck (whose gas tank also was only half full.) She told us she'd update the system. We return the truck with 1/2 tank of gas, she charges me $49 dollars for gas (which is even higher than the fee listed if you don't fill the tank.) I call to complain and have to run through a story reminding everyone of the rude exchange- I suppose the rudeness did me a favor because then the (non manager) women on the phone was like oh I remember that now. I ask to wait on hold while she contacts another department for a refund. I'll supposedly have that in 5 business days. This has all the hallmarks of a scam though. I don't know if this is more of an independent contractor situation but I bet this woman lists the tanks as having far more gas in order to get the extra charge out of very stressed, busy people in the middle of moving who she hopes won't check their credit card charges right afterwards. Needles to say I'll be going to another dealer next time.

ADRIEN M. 
Clasificación:
2.0

Rent a truck that is NOT covered in snow and ice across all windows. Instruct U-haul employees NOT to demand customer should remove snow from vehicle prior to renting (we refused and employees were not pleased with us). We will not utilize this location again.

Jane G. 
Clasificación:
5.0

Everything went very well.

GARY LEE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary T. 
Clasificación:
5.0

I had my storage unit over a year it was very convenient, easy access, easy move in, and easy move out. The staff are really nice too!

Jalonda S.  |  Overall Experience 
Clasificación:
1.0

If you advertise $19.95 and I end up getting charged $70, odds are I'll be upset

Jay G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jiacheng C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Martina T. 
Clasificación:
5.0

always a great experience - thanks Sheri

donna P. 
Clasificación:
1.0

Horrible customer service. Being charged even though the order was canceled. Called the phone number many times but noone pick up to resolve the issue. Not sure why there is a number to call but it cannot be reached.

TU-TRAN-THANH L. 
Clasificación:
3.0

After hours drop off could be more smoother especially during winters!

Kuber Reddy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C.  |  First Impressions 
Clasificación:
4.0

Sometimes water(?) gets into the storage unit, not a problem unless your stuff gets wet/damaged. I got a few pillows stained and smelling funny but other than that, great.

gabriela h.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Donovan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Dalton L.  |  Online Move In 
Clasificación:
5.0

Please get the garage door fixed.

IAN MICHAEL Q.  |  First Impressions 
Clasificación:
1.0

The service there was terrible. I didn't appreciate it at all. One woman always had an attitude and didn't want to be bothered. One man was high. Another woman didn't know what she was talking about. So I would not recommend U-haul storage to nobody.

Brandon J.  |  Overall Experience 
Clasificación:
5.0

Sherry was fantastic to work with, she was very attentive to detail and continually checked I'm to ensure a seamless experience at the facility in Oakland

ben s.  |  Overall Experience 
Clasificación:
5.0

Staff was helpful - not so much friendly. I wouldn't say they were mean but not friendly. However, they didn't interfere with my ability to access my storage. Job was done.

Chamese B.  |  Overall Experience 
Clasificación:
3.0

U-Haul need too give customers their end of term reciepts when requested. That is not a good policy not to clear all transactions in person.

Robert M.  |  Overall Experience 
Clasificación:
5.0

Sheri Robbins was excellent got in and out with no problems. Hat's off to Mrs Sheri Robbins. Thank you & have a blessed day.

Aaron W.  |  First Impressions 
Clasificación:
1.0

The staffing was inadequate to assist with getting unloaded. Another client was unloading, and that blocked access. We were asked to wait until days later, but had nowhere to put the truck in the meantime. Eventually we figured out an alternative, but the delays caused us to be late for our next appointment.

Alan S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara G.  |  Overall Experience 
Clasificación:
1.0

Every employee there is nice and helpful but the manager sherry is horrible always has an attitude and is very rude every single time I have to interact with her

Edward M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Sidney K.  |  First Impressions 
Clasificación:
5.0

Sheri, Sharon and the rest of the folks @ the Oakland facility are awesome. We had a great experience relocating with U-Haul. Equipment was reliable. Drop off and unloading were easy and when we moved out it was smooth. Helpful, polite, funny and accommodating. Gracias.

ALEXANDER N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra C.  |  Overall Experience 
Clasificación:
4.0

Hi my only issue was that my card wasn’t activated correctly and I couldn’t move in the first night and wasn’t able to get a hold of after hours support.

CHRISTOPHER H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hanzhi Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james k.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

meghan c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chelsea m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA FRANCIS T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann H.  |  Overall Experience 
Clasificación:
5.0

Sheri provides excellent customer service and we will be renting from her until our daughter graduates.

Sheryl B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

helen n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke M.  |  Overall Experience 
Clasificación:
4.0

Overall experience was good during the move out. The young lady helping us was friendly and helpful We had the unfortunate luck of dealing with the general manager of the location when we went there the first time. She seems to be a very unhappy person who hates her job. She should never be given a role that includes working with customers.

Ravi K.  |  Overall Experience 
Clasificación:
5.0

Thanks for taking my storage when I couldn't get back there

jennifer v.  |  Overall Experience 
Clasificación:
5.0

Staff were very friendly and helpful. Would use the facility again.

Mary M.  |  Overall Experience 
Clasificación:
3.0

Staff was unfriendly

ANDRES SEBASTIAN M.  |  Overall Experience 
Clasificación:
5.0

Hello, my overall experience was good. There were a few snags, but not enough to give you guys 5 stars. Thank you for your service and assistance. Great job

Vicki W.  |  Overall Experience 
Clasificación:
5.0

Absolutely fantastic experience. The facility is fantastic. Clean, well lit, easy access from the loading doc and they had everything you could possibly need. Sheri and her team are rock stars!!!!!!!

james r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE F.  |  Overall Experience 
Clasificación:
5.0

Karissa (not sure if spelling is correct) was very helpful and patient. She took the time to show me different units and demonstrated the process. She had a good attitude and was very patient in ensuring that I understood the process. I appreciate her effort in helping me! There are different storage companies with very similar accommodations but it is the customer service received that will make the difference in their selection. ¡Gracias!

Erik B.  |  First Impressions 
Clasificación:
5.0

I got 9X10 storage unit from U-Haul at Oakland, Pittsburgh,PA. The U-Haul facility was great. Easy to access, flat trolley and mattress trolley were available and free to use. I like the trolley with three wheels made very easy to move between the deck edge and the uhaul truck. Uhaul made moving and storage fun and comfortable. The manager Sheri, is very communitaive and friendly.

Abdulaziz A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vanshika L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDEN CLARK H.  |  First Impressions 
Clasificación:
5.0

Place was clean and the staff was friendly and helpful

avis l.  |  First Impressions 
Clasificación:
5.0

Process was seamless. Staff was friendly and helpful. Will definitely use the facility in the future.

Mary M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA D.  |  First Impressions 
Clasificación:
3.0

The facility and services were great. The associate helping us was not at all friendly. She behaved as though she hated being there and didn't want to be bothered dealing with customers. She should find a position that does not involve interactions with customers. She is a very poor brand ambassador for U-Haul.

Ravi K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry C.  |  Overall Experience 
Clasificación:
5.0

Great staff and great facility - climate controlled and clean! ¡Gracias!

lora m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica R.  |  First Impressions 
Clasificación:
5.0

Sheri and Sharon are great. Could not have a better experience. Many thanks.

ALEXANDER N.  |  First Impressions 
Clasificación:
5.0

UHaul Self-Storage saved us when we moved out of our rented townhouse and into a smaller apartment. We didn't realize we needed a storage unit until we couldn't fit any more boxes in our new apartment in the middle of our move. With only a few hours left before we needed to turn the keys over to our landlord, we were able to secure the unit, get the keys, and move our stuff in! It was great. The only negative comment I have was that the advertising was misleading. I thought we got a free first month with our UHaul rental, but that was only for those going one-way... I think? Nonetheless, the experience was great.

Kristi M.  |  Online Move In 
Clasificación:
5.0

The staff was very helpful and kind

vicente l.  |  First Impressions 
Clasificación:
3.0

My general experience was... fine. The associates were mostly kind and helpful, but multiple printed photographs of Jesus in his crown of thorns and Blue Lives Matter flags in the main office are incredibly disturbing and inappropriate. I believe in everyone's right to believe whatever nonsense they want to believe in, because this is America, and I believe in personal freedom and the 1st Amendment, but I don't want to have anyone's religion and political beliefs shoved in my face when I enter the main office of a business, especially a multinational corporation.

jennifer p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoe V.  |  First Impressions 
Clasificación:
4.0

A lot of storage spaces were taken.

Carmen G.  |  First Impressions 
Clasificación:
5.0

Sheri was a great brand ambassador, she was courteous, patient and friendly. I look forward to recommending this facility to my friends and family.

ben s.  |  First Impressions 
Clasificación:
5.0

I had a very good experience with your business. The Manager, Sherry was very easy to work with and I highly recommend anyone to use their trucks/ and or storage units! I officially vacated my storage unit on 5/14/2021. U-Haul Truck and Storage are A-1 in my book and gets ⭐⭐⭐⭐⭐

Sharon L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Munish G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Isabel B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacoby R.  |  Online Move In 
Clasificación:
5.0

The men working were nice and helped me find what I was looking for. Christian was very professional and kind and made my day a little brighter.

Stephanie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecelia C.  |  Online Move In 
Clasificación:
5.0

This is a great location and option for summer storage for our college students. Great prices for a smaller unit, perfect for a dorm room.

Donna c.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

michael g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chelsea m.  |  First Impressions 
Clasificación:
5.0

It’s close proximity to Pitt makes the end of the semester move out a snap & I love that I don’t have to haul everything back & forth at the beginning & end of each semester!

Constance N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

amanda f.  |  First Impressions 
Clasificación:
5.0

The facility is clean and convenient. Online completion of turning a reservation into an actual paid unit was complicated, however once I called the office and spoke with Sheri, she was able to provide the necessary information to complete the transaction and was extremely helpful. Clearer instructions on the outside of the facility with regards to which keypads to put in the access code would have been helpful, however to some it may have been obvious. ¡Gracias!

Michelle L.  |  Online Move In 
Clasificación:
5.0

We used them last year to store some of my daughters items, they were helpful and accommodating. We needed storage again this year and went back to U-Haul Moving and Storage of Oakland.

Kimberly D.  |  First Impressions 
Clasificación:
5.0

Sherry was really helpful!!

LESLIE F.  |  First Impressions 
Clasificación:
5.0

Such a great place.

Costango T.  |  Online Move In 
Clasificación:
5.0

Thank you so much for all your help!

JEFF R.  |  First Impressions 
Clasificación:
1.0

7000.00 dollars worth of furniture flooded with mice and mice poo. No concept of insurance for this type of damage was ever explained or posted. I had no idea I needed to be covered for this type of problem in a indoor facility. The manager (Sherri) was always rude. She Recommended a truck for refrigerator pick up, truck was wrong size she still charged full price and that was just the beginning of a very bad situation. Early COVID there was no mask mandate at facility one Sherri, the manager and staff quoted they didn't need mask because "she a had Jesus on her side, Sherri says she worked every day and had no symptoms as reason for no mask. Only to end business relationship with all my furniture covered in mice poo, and dead mice. Mice still moving in my bags. After a year or so being there. And there's nothing I could do but write to let this be known. Would never recommend uhaul. Particular Oakland (Sherri) location

Antoine T.  |  Overall Experience 
Clasificación:
2.0

That person is disrespectful to her client. Not patient and when I confront with her, she had too many excuses. If this is how U-HAUL treats Asian and expresses their HATE toward ASIAN and disrespect, I'm not going to stand here and say nothing about your working ethics:

Yujia L.  |  First Impressions 
Clasificación:
3.0

Still have yet to recieve an access card to come and go from facility when needed.

Miona H.  |  Online Move In 
Clasificación:
5.0

Love the the hospitality.

John W.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and efficient!

Beth M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Melvina H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaya B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CatherineMary C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriela H.  |  Overall Experience 
Clasificación:
5.0

We have used this facility 2 summers in a row. Will go back again.

Tracy Q.  |  Overall Experience 
Clasificación:
5.0

Just a caring place,They really do care

Ailsa H.  |  Overall Experience 
Clasificación:
5.0

Very happy with this storage facility. Sheri is great to deal with. This location is perfect for Pitt students!!

joanne g.  |  Overall Experience 
Clasificación:
5.0

About the only thing I don't like about the facility is that it is built into a hillside. I guess that's going to happen in Pittsburgh making driving in and out a little more challenging. Everything else is great. Staff was helpful. the place is clean and well lit. I plan to be back in the spring.

Joshua F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Alec M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

pavel g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

constance n.  |  Overall Experience 
Clasificación:
3.0

The floor is horrible in some places making it almost impossible to transverse without object falling off carts. I broke several things and had several spills. A little cement in certain places to flatten out tough places would help immensely. Nice people though and very very considerate.

Frank A O.  |  Overall Experience 
Clasificación:
5.0

Thank you for an easy and enjoyable experience. Will definitely use again in the future as needed.

Mary C.  |  Overall Experience 
Clasificación:
3.0

Everything was great except the staff could not be more rude and dismissive

David S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori W.  |  First Impressions 
Clasificación:
5.0

The staff were outstanding. There was a young man (Calvin?)there when I first applied for rental of the locker. He was very helpful, courteous, and professional, a real asset to the store. Then Sherri Robbins came and she provided the same quality of service. She was always helpful and accommodating, efficient, courteous, and professional. The site has always been very clean, well-lit, and overall, well maintained inside and out -- from the restrooms to the outside surroundings, including the dumpster area. It was a pleasure working with Sherri.

Sylvia B.  |  Overall Experience 
Clasificación:
3.0

My unit is on a corner so I lose about a foot and with a 2’x2’ space that foot does count I thought I was going to have more space than I did as the picture showed a stationary bike being stored inside it was much smaller than expected

John R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Madeline Y.  |  Overall Experience 
Clasificación:
5.0

This is our third time using this location and we hare very happy with the process except this year the new security codes were started and I did not know the code needed to be used during regular business hours. We initially entered after hours and had not problems with the code process but the next day during business hours we entered the building without entering the code and alarms went off when we opened our unit. I went to the office and the staff explained the process to me.

Paula S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Larae E.  |  Overall Experience 
Clasificación:
4.0

the employee that was working at the time of move-in was rude. my mother overheard her calling customers stupid.

William L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecelia C.  |  Online Move In 
Clasificación:
5.0

The site manager was absolutely fantastic. She was so helpful and had a great spirit. She's definitely a great asset!

Raymond P.  |  Online Move In 
Clasificación:
5.0

Even amid the chaos that is COVID-19, we were able to secure a unit online and the staff who were on site when we (and many others) were moving into our space were very helpful and patient.

Stacy B.  |  Online Move In 
Clasificación:
4.0

Everyone was friendly and helpful. Everything in building is clean and well maintained.

Rebecca C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Erika K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carol h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

henry a.  |  First Impressions 
Clasificación:
5.0

Great service!

constance n.  |  First Impressions 
Clasificación:
4.0

I understand the situation (lots of college students needing last minute storage rentals) was intense, but the manager was less than enthusiastic to be there. She moved literally like a snail & while she was friendly enough, yawned several times (almost exaggerated) without covering her mouth. I found this quite inappropriate. The older woman walking around offering help was wonderful! Extremely friendly & helpful. Overall experience was very good & I would continue to rent here, due to convenience & cleanliness. I do hope the first month free rental offered to students is actually honored.

Gina M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Madeline Y.  |  First Impressions 
Clasificación: