Comentarios de los clientes para U-Haul Moving & Storage of NW Detroit

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of NW Detroit

Clasificación general:

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John B.
Clasificación:

El cliente no dejó un comentario.

GLORIA H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SHELLY ARLENE M.
Clasificación:

Great, helpful and knowledgeable about products...

Roger G.
Clasificación:

El cliente no dejó un comentario.

Amir H. | Overall Experience |
Clasificación:

Everything was excellent!

REGINA L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

George O.
Clasificación:

I found out the night before my move that I couldn't get the truck that I scheduled. It's very frustrating that I reserved my truck a few weeks before my move but U-Haul waited until the night before my move to tell me that they didn't have what I needed so I had to get a smaller truck and moving day was very stressful trying to make everything fit.

CHRISTOPHER D.
Clasificación:

I was very pleased with the customer service

Jeanine F.
Clasificación:

El cliente no dejó un comentario.

MARTEZ D.
Clasificación:

El cliente no dejó un comentario.

Ricardo W.
Clasificación:

El cliente no dejó un comentario.

JOHN MICHAEL C.
Clasificación:

Have rented trucks from this location several times. They are always busy, but they always have time to get my equipment order right. I don't like going anywhere else. They are the best!

Trei M.
Clasificación:

Never will Go to this place ever again or recommend it to anyone the people that clean the trucks are 0N there job but customer service is awful they need real management around that place and I stay right down the street and I will never go there againI got a truck two days in a row and I went up there whoever owns this place and run this place need to get there business togetherI was the second person in line and literally stood there for 30 minutes while the customer in front of me and the employer had a personal conversation for 30 minutes “Literally” like I wasn't even in line

Trei M.
Clasificación:

Rented a uhaul from this location 2 days in a row to get a truck. Ordered a dolly with the uhaul, when I got to my location it wasn't on the truck 1st day the lady in front of me in line was getting a rental truck the employee and customer had a conversation For like 30 minutes just talking about personal life like no one else was in line.They move on there own time like they don't wanna work, but I can say the people that clean the trucks are on there job!!👍🏾But customer service there is horrible! 👎🏾Second day was worst customer service than the 1st day! Need REAL MANAGEMENT! I stay up the street from this location and I will NEVER go back to that location or would not recommend anyone

ALLEN LEROY S.
Clasificación:

1) Custome Service: The General Manager, (GM) Angela or Angel, my apologies for not remembering her name. Her customer service was superb. Scale on 1 - 10, which 10 is the highest in term of satisfactory: 10 2) Equipment Availability: on 11-13-2020 (Friday) late afternoon, I visited the location to reserve a truck specifically, on 11-14-2020 (Saturday), for a 15ft or 17ft. Altho it was short notice and on Saturday, there were no trucks available in my requested size. I even inquired about 10ft, but not available. The GM suggested a Cargo Van, in which I gladly accepted. With that said, I understand that the weekend is most likely the busiest of the week for U-Haul & most customers move on the weekend. However, knowing the factors that I noted, in my humble opinion, there should have been more trucks available in the sizes requested. Especially on a Saturday. Altho the Cargo van meet my needs in terms of allowing me to store more contents in the van compared to my SUV, but I had to make 4 trips, whereas if I had the desired truck size, my trips could have been 1 or 2 trips at the most. As a suggestion, know that most consumers move on the weekends, your inventory of trucks should be more readily available. Scale of 1 - 10: 7 3) Cleanliness & Organization of Store: The lot was clean & clutter free and inventory that were on lot was neatly staged. The inside was clean, and too clutter free. I loved walking into an establishment and the store is clean & clutter free. However, the bathroom was less desirable & needed work. I wouldn't go as far to say that the men's restroom was filthy, but, however, a cleaning was definitely needed. The floor & sink was dirty and the bathroom had an odor to it. The dried urine stains on the base of the toilet was clearly visible. You could tell that the stains were not recent, hence being dried. This is what in my profession (in the restaurant manager industry) bathroom neglect. Just a suggestion, personnel should do a bathroom check, AND CLEAN IF NECESSARY, once per hour. There's nothing worse than walking into what looks like a clean environment and then go into the bathroom and the bathroom is dirty and smells of urine. In part, I'm sure thats the restaurant manager in me speaking, but it is a pet-peeve of mine; however, asking for a clean bathroom to use, from a paying customer's perspective isn't asking for a whole lot especially when the lot & inside the store is clean. Scale of 1 - 10: 6. Eventhough, the lot and the inside of the store is clean, the low score is a direct reflection of the restroom. Overall Experience on scale of 1- 10: 7.5 or 8. Thank you, Marine Corps, Veteran

Antonio G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BRANDON P.
Clasificación:

Truck broke down 4 times had to pay out of pocket to get back on the road

MICHAEL C.
Clasificación:

El cliente no dejó un comentario.

Germaine V.
Clasificación:

Nothing...very attentive employees

Jeffrey B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CHARLOTTE MAE R.
Clasificación:

Long wait at pick up and drop off.

STRAWBERRI DIAMO S.
Clasificación:

They were great

bewildow M.
Clasificación:

El cliente no dejó un comentario.

Paul H.
Clasificación:

Very good customer service

MORRIS J.
Clasificación:

El cliente no dejó un comentario.

LEONA MARIE M.
Clasificación:

The person that helped me was excellent.

Robert W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MARYELAINE O.
Clasificación:

More help in the stores no sat

Bridget M.
Clasificación:

Everything was great! I went to the wrong location, but the employee, at the wrong location, did some things to ensure my reservation was secure at the correct location. Thank you!

Audreyhannah R.
Clasificación:

Cheree was a delight to speak with as I waited for everything to process. We had a very good experience even though we had to pick up from a different location then what we planned. Thank you!

Kennethrudolph H.
Clasificación:

The only problem i had was I bought my own hand truck/Dolley but noticed the zip tie on the truck dolley was broken after I unloaded the truck. It's possible it was bumped or someone placed it there to make it look like it wasn't already broken. Hope am not charge for something I didn't use.

Chalcee N. | Overall Experience |
Clasificación:

I submitted a moved out and put in the move out request in JULY! It is just now being approved in November. I have been receiving letters from the facility trying to charging me for rent for the past 4 months for a unit I haven't occupied since July. This is terrible.

WILLIAM FOLEY J.
Clasificación:

El cliente no dejó un comentario.

CRAIG B.
Clasificación:

Inspect vehicle better

RECHEL PERLANIA B.
Clasificación:

Great customer service!!!!

DERRICKRAMONE H.
Clasificación:

El cliente no dejó un comentario.

KARLA MICHELLE R.
Clasificación:

El cliente no dejó un comentario.

Telea M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

RAMONALYNN S.
Clasificación:

You need help at the front desk I was in line for one hour this morning.

NADER RAEF A.
Clasificación:

Appreciate ur service

NICOLEANNETTE G.
Clasificación:

Make it clearer that self serve returns are only after hours and have someone available to receive you when you return. Too many people were walking around and standing around but no one offered to help me with the return

Robert C.
Clasificación:

Check out can be faster

Leonard T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Toya B. | Overall Experience |
Clasificación:

I rate this cause my kids 45 inch flat screen tvs were stolen out my unit! I made a complaint and still nothing has happen. Nothing were replace! Noone has called me! & my children still doesnt have their t.v.s we finally moved into our home. Smh the day I moved my things out of storage was the day one of the employees had to cut a lock off that wasnt my original lock! The employees had no idea who cut my original lock off let alone didnt know who replace my lock. Theif nor thieves I condoned!

ORLANDO MENDEZ R.
Clasificación:

El cliente no dejó un comentario.

KAREN F.
Clasificación:

The location was impressively clean and smelled good and the staff was very accommodating! Great job!

FELICIA TYNEICE C.
Clasificación:

El cliente no dejó un comentario.

Robert Z.
Clasificación:

El cliente no dejó un comentario.

DOMINIQUE SHATYRA H.
Clasificación:

El cliente no dejó un comentario.

MALISSA ANN M.
Clasificación:

El cliente no dejó un comentario.

Amir H. | First Impressions |
Clasificación:

Awesome service and kind professionalism

Deja G.
Clasificación:

El cliente no dejó un comentario.

Nathaniel C.
Clasificación:

El cliente no dejó un comentario.

JOHNNIE S.
Clasificación:

The young lady that helped us was very sweet and had great customer service

Sarah Y.
Clasificación:

Have the truck that was reserved. I had to get a smaller truck which took more trips and more time and had to pay people more.

Linda D.
Clasificación:

Everything was great, personnel great.

Roslyn A.
Clasificación:

Your assistant manager is always professional and always guarantee issues will be resolved

MITCHELL RAY D.
Clasificación:

Great service friendly people

Eulila I.
Clasificación:

You all need to stop leaving Ashley to work alone in the mornings. She really did a wonderful job managing the volume of the customers. Her customer service skills were amazing. She literally was handling 2 customers at a time and having to answer the phones as well as manage truck issues. That's ridiculous that you don't offer your staff more support. Anywho due to the customer service I will continue to support this location but the information listed will improve my experience.

TERENCE WILLIAM- B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

PATRICK ANTOINE F.
Clasificación:

El cliente no dejó un comentario.

Ruslan D.
Clasificación:

Great job. Thank you

Chezerae R.
Clasificación:

Very helpful and quick!

KAREN ELIZABETH E.
Clasificación:

Your customer service at this location was very dry, non friendly.

VERONICA H.
Clasificación:

Great job everyone was pleasant and professional thanks so much

RICHARD JEFFREY L.
Clasificación:

I have yet to find a truck rental facility that has trucks with ladder racks over the bed. As a Contractor, there are times I need to transport ladders or long materials. A truck like this would be ideal when I'm in a bind

ROBERT WILLIAM P.
Clasificación:

I rented an appliance dolly at the location but they ended up not having the equipment. I was informed it would be credited to me boy the customer service reps never noted it on my rental agreement. Employees also were u helpful and I had to ask for my other tools that I rented.

Deborah H.
Clasificación:

The truck needs a transmission. I like the online process . I like the return process. The customer service was excellent.

Melia N.
Clasificación:

Workers were friendly, but service was slow and workers were not clear about if they were actively helping me or just walking away. I think the first worker just walked away.

Thomas B.
Clasificación:

El cliente no dejó un comentario.

ALBERT J.
Clasificación:

The rental took almost 2 hours because of computer outage. I was told this isn't the first time this has happened on a Friday! Very inconvenient.

WILLIE MAE M.
Clasificación:

El cliente no dejó un comentario.

AARON CHARLES T.
Clasificación:

the interior of the vehicle was clean but not too clean. there was dirt and dust inside the cabin of the vehicle. it felt sticky and dirty. i highly doubt that proper cleaning procedures are being followed

David H.
Clasificación:

I reserved a trailer the day before. Everything seemed to be fine. I received a confirmation email. I pre checked in. But when I got there that morning they had no idea who I was or what I reserved. The telegraph location in Southfield set me up with the reservation to pick up the equipment at the telegraph in Detroit store. Both stores went above and beyond to accommodate what I need it. How was my reservation botched when it was all set. It really could have ruined my day if it wasn't for the 2 stores that handled everything above and beyond they saved the day after the reservation department some how dropped the ball.

Stephen G. | Overall Experience |
Clasificación:

Clarence (pops) was very helpful and kind. I would definitely recommend Uhaul to a relative and friends.

Scott J.
Clasificación:

I rented a uhaul that broke down on the highway. I had to wait over 2 hours for a tow truck. I sent an email asking for an explanation on how this would be made right and no one followed up.

MICHAIL ATHANASI K.
Clasificación:

There was 3 or 4 employees - one at the cash register checking people out, one out front getting the trucks/trailers (although he was dissappearing, when it came time to get my trailer I couldn't find him and had to come back inside), and a manager ( I assume) in his office who sounded like he was angry. There was a line of 3 or 4 people, and it took way too long (probably 20-25 minutes) to get through them.

DAIRRUS MCCORD J.
Clasificación:

Get the bring back time right

LATANYA J. | Overall Experience |
Clasificación:

Made reservations for truck when I got there had smaller truck and no dolly for heavy furniture that I also reserve which prolong my moving out my storage. They charge me for 2 days instead of 1 day. Very disappointed in the overall experience.

Zachary A.
Clasificación:

El cliente no dejó un comentario.

diana F.
Clasificación:

The cost for the mileage was a little high 1 dollar a mile it would have been nice to drop the truck off close to our destination To have rented one way would have been better

Dontae D.
Clasificación:

El cliente no dejó un comentario.

TARIQ ARMAN T.
Clasificación:

Prices are too high.

Brian R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

TIMOTHY ADONUS A.
Clasificación:

The vehicles outside had was covered in dirt. It was clear the vehicle was driven threw mud. The inside was clean. It's not the first time I've rented from this place and it was dirty last time as well. Also, I had a 8am appointment and the vehicle wasn't ready. The fuel level was closer to 3/4 than full as it was stated on my documents. Because of running behind on time I chose not to report it at the time. I did take a picture of it.

Mary H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mary H.
Clasificación:

El cliente no dejó un comentario.

Gordon P.
Clasificación:

El cliente no dejó un comentario.

Janet B.
Clasificación:

El cliente no dejó un comentario.

lonnie H.
Clasificación:

The staff was professional, courteous and competent. Thanks U-Haul team for your timely assistance!

Talicia H.
Clasificación:

El cliente no dejó un comentario.

CHERYL ANGELA G.
Clasificación:

My initial experience was great!! But I ordered some additional equipment but it was not on the truck. I brought it to someone's attention and they said they would remove the charges. It was $14, but they only returned $12. My improvement suggestion is not to overcharge people and return all of their money.

Francis M.
Clasificación:

The attitude of the help

LaToya W.
Clasificación:

El cliente no dejó un comentario.

Madelyn E.
Clasificación:

The mobile app wasn't really helpful, as I had to still wait in line in the building. The truck had obviously been split down the side and partially or poorly repaired. The truck had no back up camera and the side view mirrors were welded I'm one position unable to to move. The truck drove like the power steering was bad. I returned the truck and rented from penske.

thomas p. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marian M.
Clasificación:

The steering wheel, gear shift and wind shield gear were dirty. Due to Covid it would be nice if I would have been given a sanitized wipe to clean those areas. I did use my own hand sanitizer though.

James T.
Clasificación:

Nothing, my experience with the facility and the staff was excellent. I felt well-assisted, informed, and taken care of such that if I should have any moving or storage needs whatsoever, I would not hesitate to utilize this particular location, or recommend them to anyone that may be in need, in particular because of their management and staff out of the many Uhaul locations I have had experience with, this location gets it right!

Angelalisa T.
Clasificación:

Very nice

Frank P.
Clasificación:

I had scheduled for an 8 am pick up from the lock box but I had to wait until 9 for the location to open. That messed up my whole schedule for the day

Adrienne C.
Clasificación:

Let people know in advanced that they will have to have an alternate name and phone number. No big deal but you are surprised by it when you arrive, otherwise, a good location with nice people

Tylerandre B.
Clasificación:

El cliente no dejó un comentario.

KENNETHRUDOLPH H.
Clasificación:

Clean trailers, faster service and infestation of mosquitoes next to trailers.

ALIENA D.
Clasificación:

El cliente no dejó un comentario.

LAMONA CLAUDETTE H.
Clasificación:

Everything was PERFECT!! Thank you

WILLIEJAMES M.
Clasificación:

Keep doing what you're doing, greeting customers with a pleasant smile and the feeling that you really want their experience with U-Haul to be excellent.

PATRICK ARNEZ J.
Clasificación:

Develop a ready profile for regular customers. Someone who rents a truck each week (like me) should not have to go through the reservation process each time. The license, front and back as well as the credit card, front and back should be on record.

JANICE M A.
Clasificación:

El cliente no dejó un comentario.

Raymond A.
Clasificación:

Get some organization and more attentive employees

TRACYEALYCE J.
Clasificación:

El cliente no dejó un comentario.

STEVEN S.
Clasificación:

El cliente no dejó un comentario.

Adriane W.
Clasificación:

Making sure conversation is a little more professional and making sure the team is aligned with what the customer asked for example If I didn't check the truck I wouldn't have known the dolly had to be requested also making sure when giving out equipment have the outside person explain where the Dropbox is and if anything is required via the app once returning.

Anthony T.
Clasificación:

Clarence and Connie were both very awesome to work with looking from the outside seems your system good be improved.

Kimberly R.
Clasificación:

Professional when l came I love that .

Lauren R.
Clasificación:

El cliente no dejó un comentario.

Eric E. | First Impressions |
Clasificación:

Connie helped us and she is a ROCKSTAR! She had a line out the door was cool, calm, collected. She knew exactly what was going on with every single person in line and took care of them with a smile on her face. I can tell she knows that job inside and out. She deserves a raise.

COURTNEY CLAYTON C.
Clasificación:

Pre check your trucks for damages before you give it to a customer. I had 2 trucks given to me with damages. 1 was missing a passenger side mirror & had side swiped something, and the other one had a flat front passenger tire. I had to wait a whole hour for another truck which through my schedule way off. Just check the Damn trucks accordingly.

PAMELA PATRICE G.
Clasificación:

El cliente no dejó un comentario.

Jason O. | Overall Experience |
Clasificación:

I didn't like the rate hike 3-5 months into my storage contract. Other than that the experience was fine.

Nancy F. | Overall Experience |
Clasificación:

This storage facility is awesome, so clean and secure, great for storing wood items , has climate control, I would absolutely recommend this place.

william s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Aaron c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dana H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

STANLEY ROBERT W. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Helen B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

STANLEY ROBERT W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JOE H. | First Impressions |
Clasificación:

Great staff

tabitha r. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Elizabeth S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

tanicqua n. | First Impressions |
Clasificación:

Just waiting on the extra money to get back on my card was told it should automatically put back on

Bryant V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Berlinda G. | Overall Experience |
Clasificación:

My expected donated mattresses was a bad load....so we rejected them... Manager Angela Good did a great job...n we get all our trucks from your site for our charity work. Thank you B Good Director of Legacy Children's Services

Bailee C. | Overall Experience |
Clasificación:

I did my move out online and it was “pending approval” for over 3 weeks. in that 3 weeks, i got multiple notices of late payments on my unit as well as a pre-lien notice. They even sent it to my emergency contact (my mom) in the mail with her name. I called uhaul multiple times throughout that 3 week period to tell them to stop sending me notices and to finish my move out. all they could do is send a message to the manager of the store who clearly is either overworked or horrible at his job considering how long it took him to do anything about it. I was a loyal uhaul customer for all my multiple moves throughout the last couple of years but I will never be using uhaul again and will tell others of my experience.

janice c. | First Impressions |
Clasificación:

Thank you for your discount rate, provided for renting your storage locker

RENITA P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mark M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dejanique A. | First Impressions |
Clasificación:

The entire establishment is GHETTO and UNORGANIZED.

LaChandra B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

carrie t. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ANITA R. | First Impressions |
Clasificación:

Very impress with the cleanliness of the storage area, Great customer service

ukpai u. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

dazarene r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ameire l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kingsley E. | Overall Experience |
Clasificación:

I was very happy with the Uhaul and Storage all the way. Thank you guys and i will always use you guys. I will recommend you guys to my friends and family.

Aina M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kabrielle B. | First Impressions |
Clasificación:

The staff seemed a bit confused during checkout. Many staff didn’t have on mask.

kimberly s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Earthel P. | Overall Experience |
Clasificación:

The process was smooth and painless GREAT JOB GUYS! If I need storage again I will be back.

Marie H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

arthur d. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Erin G. | Overall Experience |
Clasificación:

Great location, VERY clean and the staff was always polite and super helpful! The only recommendation would be that someone answer the phone. I was trying to set things up from a different state and couldn’t reach anyone by phone, had to do everything in person with this location. Despite this hiccup I would HIGHLY recommend them for any and all storage needs.

Kristen A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

taisha t. | First Impressions |
Clasificación:

Staff was extremely helpful and nice. Units was exceptionally clean and was above my expectations... Bathrooms needed attended to but due to the busy hours I understood how they were overlooked.

Edith H. | First Impressions |
Clasificación:

Everything went well.

Darius D. | First Impressions |
Clasificación:

The pass key did not work for me to get into my storage area. This mishap is costing me extra miles and fuel to have to keep my things in the truck until employees can get me a key that works!! Angry!

haley J. | First Impressions |
Clasificación:

Very nice people

Sheronda S. | Overall Experience |
Clasificación:

Every employee was helpful and professional. The facility always smell really good and was very clean.

Jason G. | First Impressions |
Clasificación:

Good customer service

ANGEL W. | Overall Experience |
Clasificación:

Great place! I had no issues

amethyst c. | Overall Experience |
Clasificación:

Great place to store

Sean B. | First Impressions |
Clasificación:

Excellent service, clean, well-maintained facility

Alexandria F. | Overall Experience |
Clasificación:

Helpful and courteous

Ronald s. | Overall Experience |
Clasificación:

N/A

LaRondo T. | First Impressions |
Clasificación:

Excellent service

Dionne F. | First Impressions |
Clasificación:

We were greeted by Douglas Phillips Jr. He was excellent to work with and walked me and my sister throught the units and explained the sign in process. Great working with him.

VeRONICA W. | Overall Experience |
Clasificación:

Thank u

ALEATHEA THOMAS D. | First Impressions |
Clasificación:

Very nice and efficient people.

Martez C. | First Impressions |
Clasificación:

Great service fast and efficient and I got a great deal on my storage.

amethyst c. | Overall Experience |
Clasificación:

The telegraph location overcharged me about 700 miles I will not recommend this location to anyone

jasmanika t. | First Impressions |
Clasificación:

Clean facility, great customer service

TRACY R. | First Impressions |
Clasificación:

Very patient

Clarence V. | First Impressions |
Clasificación:

Very good teamwork

Tawana H. | Overall Experience |
Clasificación:

I would like to come again only if I really had too

theresa t. | First Impressions |
Clasificación:

Dwayne is outstanding and his staff very clean office

patricia d. | Overall Experience |
Clasificación:

I had multiple problems; including, having a padlock for unpaid fees due to errors by Lisa Sacra. I got several notices saying I was past due. The last two young ladies I worked with were awesome.

ASIA W. | First Impressions |
Clasificación:

Customer service was horrible. The associate that was helping me get my truck started an argument with staff and myself. It took entirely too long to get my reservation. My storage unit had dead bugs.

Andre F. | First Impressions |
Clasificación:

Excellent service

Rachel B. | First Impressions |
Clasificación:

little bit of a wait

vincent j. | Overall Experience |
Clasificación:

Great customer service very friendly

sharol w. | Overall Experience |
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No comments

David M. | Overall Experience |
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Great support staff and the facility was clean with a tooth brush, LOL,.

Emma H. | First Impressions |
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Customer service was over the top wonderful, the young lady that helped me was truly phenomenal.

Lauren G. | First Impressions |
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The staff was so friendly and professional. I am very pleased with my service!

Michael H. | Overall Experience |
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Great friendly service

james g. | Overall Experience |
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staff was very helpful the manager Clarence was awesome

patricia f. | First Impressions |
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Everyone was professional in their area of operation.

amethyst c. | First Impressions |
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I made a reservation, had to wait in long line, the truck was not available at the specified time, I had to wait for about an hour for someone else to return, staff was nice they tried to assist.

andre b. | Overall Experience |
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If need I would use again

damita b. | First Impressions |
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Customer service was awesome

darnell j. | Overall Experience |
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All good

donna c. | Overall Experience |
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Everything about my U-haul experience was fantastic! Everyone was very professional, extremely helpful and went above and beyond with the customer service even under pressure. overall great!

latonya t. | Overall Experience |
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The Unit was clean and the facility was well maintained

VeRONICA W. | Overall Experience |
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Thank y’all for awesome experience.

Jonathan P. | Overall Experience |
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Clean facility. Easy to get into with ample parking.

antoinette G. | Overall Experience |
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Will recommend this location and will use again. Very well kept bldg.

Sam S. | First Impressions |
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The grounds, service and storage area where clean and kept. Easy to access and unload/ load. The personnel where friendly but showed almost no urgency. Nice place just give yourself plenty of time.

brian m. | Overall Experience |
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After hours door code for storage unit did not work. Kureg coffee maker did not work

theresa t. | Overall Experience |
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Very nice and clean facility, The manger Dawayne is Outstanding

roslind d. | Overall Experience |
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This facility is the best compared to other facilities.

yvette d. | First Impressions |
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Easy way to get to storage area.

darrel b. | Overall Experience |
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The service was great

Toni M. | First Impressions |
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Just to sum it up " THE BEST SERVICE I EVER RECEIVED ANYWHERE"!!! Management: EXCELLENT and VERY PROFESSIONAL!!!!!!!!!!!!!!!!! Thank You, T.M

Timothy L. | Overall Experience |
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None

Neiman L. | Overall Experience |
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Nice storage facility.

Veronda G. | Overall Experience |
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Thank you for the experience

Clifette J. | First Impressions |
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I had a positive experience

Linda G. | Overall Experience |
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N/A

Ashley g. | First Impressions |
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Friendly n quick staff. Service was great

JT H. | Overall Experience |
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It was difficult to reach a reasonable person to assist when I had a problem with my scheduled delivery. Still waiting for a call back from the manager.

LaTrece C. | First Impressions |
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Clean well maintained truck. Clean storage facility. Professional and polite employees. Excellent service.

Tiffany T. | First Impressions |
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John was great! He was very helpful and displayed excellent customer service! He made my experience with U- haul one again a gray one. Good luck to him in his new endeavors with the company.

Gerald A. | Overall Experience |
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I really liked your storage facility will use it again in the future

oliviA e. | Overall Experience |
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They did ok

oliviA e. | First Impressions |
Clasificación:

Good

roslind d. | First Impressions |
Clasificación:

The people that work their were very helpful. I had a situation that caught me off guard, they were able to help me with the situation . The staff is excellent and I really appreciate them.

Michele M. | Overall Experience |
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Your customer service representatives are friendly, informative, and overall fantastic! Thank you, Michele

marcia t. | Overall Experience |
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Awesome Customer Service!!

Alonna H. | Overall Experience |
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Management & Employees were very helpful

Kristie I. | First Impressions |
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I ended up at this center because of service issues at the center just down the road. This crew was excellent!

Louise D. | First Impressions |
Clasificación:

The ENTIRE staff was very polite, courteous, helpful, and respectful. The facility was VERY VERY CLEAN!! The young lady at the front desk was so patient, concerned, and attentive. I will recommend

ERICA T. | Overall Experience |
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I will never rent a unit for storage and hopefully never have to use your company for anything. My unit was sold after I called and spoke to a worker and informed me that I was okay. Never again! ELT

Shamonik W. | Overall Experience |
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Staff wonderful and goes over and beyond to satisfy their customers.. Love the telegraph and 8 mile location

ANGEL W. | First Impressions |
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Great customer service!

deshone w. | Overall Experience |
Clasificación:

Great

Juanita h. | First Impressions |
Clasificación:

You. Guys. Was. Very Helpful. You. Anwers. All. Questions. And. Showered. Me. Around. And. How. To. Get. To. My. Storage. Ben. Thank. You. Very. Much

VeRONICA W. | Overall Experience |
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Excellent service. Thank you.

claire g. | Overall Experience |
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Very helpful and polite staffing

angela k. | Overall Experience |
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I moved out of unit 11/17/18

Kimberly B. | Reservation |
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Reserved a truck and approx. 1 1/2 hours after confirming reservation (while in route to location to pick up vehicle) received a call advising they could not locate the truck anywhere at that store.

antoinette G. | Reservation |
Clasificación:

very impressed with my overall treatment at this uhaul facility customer service was professional and the place was clean I was impressed with everything will use this facility again and refer others.

Jedadiah H. | Overall Experience |
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Great people working there.

angtoinlina w. | Overall Experience |
Clasificación:

Thanks

Anthony T. | Overall Experience |
Clasificación:

Can the price come down a little?

shirley j. | Overall Experience |
Clasificación:

U-Haul service was efficient, fast, and true to its word. I really appreciated that. Thank you for the good workers involved in the process.

Damali M. | Reservation |
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The manager was very nice and pleasant while getting me registered. The storage is clean.

kimberly p. | Overall Experience |
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Facility is secure, neat, clean, will lit, maintained - employees are helpful, friendly, and offer assistance when needed or required.

elizabeth g. | Reservation |
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The gentleman who assisted us was excellent. We couldn't have asked for better service. He was friendly and very helpful and efficient. The facility is clean and very well kept.

Shaunte' B. | Reservation |
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Everyone at this location was very nice and helpful.

Lisa F. | Overall Experience |
Clasificación:

Thank you

Nicole J. | Overall Experience |
Clasificación:

8 people in line &1 clerk. I waited an hour in line to pick up a UBox. Then waited 50 more min. before we were able to leave with it because it wasn't ready.

TAMI P. | Reservation |
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You had the size storage I needed, on the day I needed it.❤️

woodrina r. | Overall Experience |
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*

joycelyn m. | Overall Experience |
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Ronnie, Craig and DeShawn were all awesome the customer service was outstanding. I can from California to move my sister and it was all last minute. They were very understanding professional. Outstand

Michael M. | Overall Experience |
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I had some problems with my delivery. But everyone was professional and helped fix everything. I would definitely recommend this facility based on the people working there.

Derocha C. | Overall Experience |
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I had no issues with staff at this facility...overall experience with Uhaul & ubox was TERRIBLE!

Greggory B. | Overall Experience |
Clasificación:

The rates were not competitive and there is no proration I moved out on the 12th and paid for the whole month.

Christine J. | Overall Experience |
Clasificación:

When it came down to paying my unit so it wasn’t sold at auction they let me down came in to pay but the couldn’t split the payment I went to get the payment in full cash when I got back they sold it

monique m. | Overall Experience |
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Everything was great!

Steven D. | Overall Experience |
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My only complaint would be that I thought they should allow access to interior storage units later than 7pm. Place was clean, staff was nice and facilities were secure

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