Kayla was friendly and helpful. The guy was rude.
Wanda Williams | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of NW Detroit
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wouldn't recommend NOT 1 person to get an outside Unit! I had a outside Unit, my things were damaged do to excessive amount of rain!
Cheree McGhee | Overall ExperienceThis is not my info. This is the wrong customer
brenda maldonado | First Impressionsevery on there was very nice to me and explained and helped me in a difficult time
Jimmie Williamson | Overall ExperienceFacility was always secure and clean. Even the bathroom. Staff always helpful.
ADA DAVIS | Overall ExperienceThe staff at that location needs to be more professional and keep their personal conversations to themselves...
sylvia wells | First ImpressionsAngela the manager is the best!
PRUDENCE MICHELE JONES | Overall ExperienceThey were hard to reach after my move out but the place is good, staff there are helpful but my have been tired and some miscommunication
Felicia Berry | Overall ExperienceStaff at this location are extremely unprofessional and lack any customer service skill that I would expect to encounter planning a move. From not answering the phone during business hours to services that are stated to be provided somehow cannot be performed. Especially with such a reputable company like U-haul I would expect satisfactory at best. Some not all of the employees at this location will be the reason I will not be returning nor referring any business. Makes the company as a whole look bad in my opinion.
Daijah Martin | Overall ExperienceThe front desks clerks are not friendly at all. Never have a smile to greet the customers and their facial expressions and tone of voice displsys that they don't like to assist you when you may have other inquiries.
KELITA METCALF | First ImpressionsIt's my 1st time using Uhaul Storage & will be the last. From the truck rental to the storage unit reservation customer service isn't the greatest nor the worst. I was able to find moving help through the Uhaul app & the service was Fantastic.
Roslyn Mccgraw | First ImpressionsVery unfriendly and rude contact with U-Haul employees at counter and told that I was called and contacted about billing but I never received a call or any mail person. A counter was very rude telling me that they’re the person that called and I explain to them I did not have any missed calls from U-Haul, but they insisted that they called me
walter pitts | First ImpressionsInformed employees of the vehicle stalling several times. Was not compensated.
Mia Alston | Overall ExperienceI love the people skills that Angela has ..even when she was working solo she maintained her professionalism.
LURINDA FAITH MCKINNEY | Overall ExperienceIt was good experience at this location.
Milap Patel | Overall ExperienceBesides them giving me the wrong storage but it was corrected immediately and I’m grateful for that
BRANDI DANIELLE RILEY | First ImpressionsGreat customer service
arturo glaspie | Overall ExperienceMy move out date was 12/16/23.
Bobbie Jackson | Overall ExperienceOne of the doors was broken to unload so everyone had to use one door took a more time than it would have taken with both doors open
Chana Hardin | First ImpressionsOn line it had a month free I get in the store it cost $160 right there and then
Carla Lancaster-EL | First ImpressionsOne of the employees was so rude and very dismissive
Chyna Walker | Overall ExperienceThe girls r wonderful and they answered all my questions 💯💯💯
Daniel Gonzlaes | First ImpressionsI couldn’t access my storage unit. Staff cut my lock off (for a reason) and acted slow when I asked them about it. They then Lied and said that the guy who cuts the locks off was gone. They were going to charge me $50 to cut off a lock they had put on my storage unit instead of finding the key to the lock they placed on there. Luckily I was able to work my charm on a male worker, and he really helped me out. I wouldn’t have been able to access my stuff without him. He went above and beyond. He even found my old lock that was cut off inside my init. The rest of those people in that office truly are sorry but I get why they are where they are in life so hey. Glad I got my stuff and don’t gotta deal with these slow people again.
Sydney Kirkland | Overall ExperiencePlz put my $25 back on my credit card that you owe me, thank you
Laranda Johnson | First ImpressionsThis is not a 24 hour storage unit. I’m literally sleeping in the U-Haul until the stores open
SARINA TUGGLE | First ImpressionsI rated it poor because I was treated with anger and disrespect by the young lady who checked me in to storage unit 2257. She set up roadblocks to keep me from getting a storage. It was Lauren who actually got me into the storage. Then the young lady tried to discourage me from taking out insurance. I insisted thinking this would prevent thief. It did not. Again my unit was compromised by thief. I’m very disappointed and feels violated that cloths and other items were taken. I would like to file a report so that cooperate will be aware that there is a lack of honesty and integrity within the U-haul organization.
Addie Allen | Overall ExperienceI began my service there on Thursday, November 17th at around 7:15 am. The manager on staff at that time was ultra professional, helpful, and courteous. She exemplifies customer service in it's perfection. Moving forward, I will only use this U-Haul branch and will highly recommend other to do the same. I wish I could remember her name so that I could specifically mention her, but I am terrible with names. In description, she was a very attractive, slender, African American woman.
Bobbie Jackson | First ImpressionsFarrah was exceptional, along with the entire staff.
Michael Stephen | First ImpressionsThe employees were amazing great customer service
TERRA PATRICIA-DOROTHY TRAVIS | Overall ExperienceHard find my storage unit
Latice Riley | First ImpressionsGreat easy move In overnight no hassle didn’t even need to talk to a rep
Tayvion Webb | Overall ExperienceHad no problems. Everyone had good customer service.. I appreciate you all..💖👍
angela fuller | Overall ExperienceI appreciate the U-haul staff members at the telegraph and 8 mile location for communicating and being understanding during my hardship💗. Thankyou, God Bless.
Shayla Jones | Overall ExperienceYoung lady that helped me was great thanks 😊
Janaice Woods | Overall ExperienceEasy access 24 hrs a day, well secured and available staff when I experienced an issue.
terry cureton | Overall ExperienceI love the people who work there thank u for ur service
Shawn Jordan | Overall ExperienceExcellent customer service
patrice price | First ImpressionsFriendly, convenient, professional.
CHARLES RUE | Overall ExperienceOutstanding facility! Great staff.
Perry Harkness | Overall ExperienceI was disappointed that everything was not set up as I expected but I still was able to store my things and drop.the truck off at the most convenient location. Things seem a little unorganized and people say one thing on the phone and something different in person which is confusing
Michelle Mcclain | First ImpressionsAccess to the place is really hard to get to.
Erik Salas | First ImpressionsThe young lady who processed my storage unit was helpful and friendly. A pleasure to deal with. She has braids and I do not remember her name but super helpful. She deserves a raise!!!! Thank you 😊
Kamira Abner | First ImpressionsThk u the staff was very awesome and helpful.
charron stewart | First ImpressionsThis storage facilty is something that is a very needed convenience/peace of mind.
Latara Harris | First ImpressionsService was amazing and convenient. The staff were friendly and helpful. Thank you Uhaul for keeping my things safe and bug free.
Tracy smith | Overall ExperienceThe person at the check in counter did an outstanding job. Saturday morning August 19th. Wish I could remember her name. Thank you
Perry Harkness | First ImpressionsGreat staff, and very helpful
Harold Knox | Overall ExperienceMy storage had roaches in it!!
LaDrena Welch | Overall ExperienceI wound up over paying for my storage over 13 months it was just supposed to be a short-term thing I just didn't like the rate hike.
elwood collins | Overall ExperienceOne time I didn’t close my unit securely. When staff noticed, they called to alert me. They also secured the unit until I could come back with my key. When I got there a week later, they showed me how to properly close it up, too. When I was closing out my account, they young lady at the desk was attentive, darling, and efficient.
Devon Grice | Overall ExperienceSome of my belongings were stolen. Didn’t even feel like filing a police report. Just disgusted with the whole ordeal.
Leon Johnson | Overall ExperienceShould I need storage in the future, I would likely consider using U-Haul if I am given a competitive rate. Also, I would not hesitate to recommend this U-Haul facility to others. Sincerely, Georgia D. Manzie-Porterfield
GEORGIA manzie-porterfield | Overall ExperienceNone 😃
Daniel Martin | First ImpressionsThe facility has fine bugs that are very ignoring needs to be addressed. You can’t move in for bugs flying around you in your face landing on you. That’s just nasty you need it exterminator.
Yolanda Jackson | Online Move InI never received a free lock for my unit
Ramiro Alvarado | First ImpressionsThanks U-Haul. But since you're asking we did not appreciate the price increases. Our stuff didn't get any heavier or we needed a larger space. As low income clients, in between living arrangements, it was piling on for us. I think if you start with a price, it should stay the same for the duration. Just saying. Anyway, thanks again.
Andrea Hughes | Overall ExperienceStaff good facilities good but my unit #1062 leaked.Ruined my shipping boxes over 10 cases I have to clean up the mess and get up all the wet cardboard.No fun also ruined a case of connecting rods thanks
Craigcleveland Williams | Overall ExperienceAll staff members display a positive work ethic. I appreciate that because I strive to be best at what I do...
Herman Boyd | First ImpressionsThe staff was friendly not helpful. I still have an issue they have yet to resolve. This issue has been on going since 4.3.2023 I have been charged twice for a storage I moved out on 4.3.2023
CHAIRMAINE LATRICE THARPE | Overall ExperienceThe entire staff from the gentleman outside directing your return U-Haul safely through the parking lot to the Representative assisting you with your rental Weather it was a return, storage etc. I listen to them carefully as they assistant everyone attentively. I use this location four years ago when I move from Detroit to Denver, I chose this location to continue to do business with when I decided to return to Detroit .The representatives were courteous, professional, friendly, and understanding, that it can be a bit much driving 17 miles running into hail and foggy weather. And I especially respected the way each Representative handle the conversation when calling another location and how that person on the other end responded to them. They seem happy to be working for U-Haul very good personalities on both sides of the phone. They were smiling, professional, and ready to serve one another needs for calling.
Lynette Rhodes | First ImpressionsAll of my belongings were rained on for three consecutive days and no accommodations were made available at all I would never recommend this facility to anyone ever
Tawana Brookins | First ImpressionsOur first experience with a storage unit. It was good!
Sanford McQueen | Overall ExperienceThe two young ladies that assisted me, went above and beyond to help me. I appreciate everything they did for me.
LaDrena Welch | First ImpressionsThe best team I ever had working with me.
JOEYVAL DILLARD | First ImpressionsUhaul is the best storage facility when it comes to customer service and working with clients. I was I'll for 3 yrs and they worked with me and let me hold/ keep my storage without taking advantage or gouging on the fees. If you have anything at istorage down the road beware they charge excessive late fees, threats and constant harrassment calls email, call, automated. If you had that one even the late fees are higher within there other locations... They don't work with you if you can't pay your stuff is auctioned even if u pay all your fees for that you don't get anything back... Fake reviews also. Uhaul has these scam places beat I. Service excellence and sensitive service. Thank you U haul for having my back!
Lisa Smith | Overall ExperienceManager corrected a mistake effortlessly and professionally when I needed a larger unit. Very professional service.
Brenda Underwood | Overall ExperienceThank all if you. Very good staff
DORIS BODDY | Overall ExperienceThis facility is the most poorly equipped, and staffed facility I have ever been to. The staff, all the way up to Angela Boone, the store manager was unprofessional. The staff that worked there has horrible attitudes, very poor customer service skills, and lack the proper staffing and capabilities to effectively run the location for optimal business. I would not recommend this facility to anyone. If I ever need to rent a truck or use a storage facility, I’ll drive in the complete opposite direction to get decent services, even if I lived next door to them. Overall rating, ZERO STARS!
Anthony Hugger | Overall ExperienceThe facilities were great! I really would like to thank all of your staff for the professionalism and outstanding customer service!
teenickia dunbar | Overall ExperienceMy storage experience was pleasant until I decided to move out. I called and informed the person who answered I was moving out of my storage unit. She did not tell me I was to begin the process of moving out on the website. The day I moved out, the office attendant wasn't very helpful. She was disinterested and not professional at all. When she was asked about where I could find a dumpster, she had no information. There should be some information for customers as to where a dumpster is located. Very inconvenient.
Allyson Hankins | Overall ExperienceFront desk staff needs more training/knowledge and to overall have better attitudes.
Kordaye Whitsey | Overall ExperienceFriendly, helpful, clean
Autumn Frederick | First ImpressionsWould have been excellent, but the price increases were not cool. That’s why I decided to move out.
LAKEISHA NICOLE BENSON | Overall ExperienceI made a reservation & they Rented me a unit with a lock on it, then tells me it will be 3-5 days to get my $ back or go to the uhaul on 8 mile @ evergreen and they will wave the 1rst months fee, get to evergreen uhaul & they said they have nothing to do with what Telegraph uhaul done to me & they will reserve a unit 4 this Friday 4 me😳🥺l still want my $ back, nothing to talk about but my $$$ , l did try to resolve it $ all l got was a unit reserved 4 Friday, no courtesy nothing, l will call fox 2 if my $ isn’t refunded thank u
Laranda Johnson | First Impressions...
Marvin Kitchens | Online Move InMy items were in storage for 4 years the facility was always clean and the staff super nice. Angela and her team deserves 5 stars you all will be missed.
theresa trowell | Overall ExperienceWorst customer service. Had to elevar my complaint several times . The staff never checked me out and I was billed for several months automatically. Despite emails and calls . I was finally refunded but kept getting emails to pay. It it was not for the field manager this issue would not been resolved
Marco Betancourt | Overall ExperienceEmployees are very rude and unhelpful Not all the employees some was very helpful
Marque Debrossard | Overall ExperienceYoung lady at front desk wasn’t informative , gave wrong information, gave us the wrong storage size and had a TERRIBLE attitude.
Kordaye Whitsey | First ImpressionsThanks for having a clean and respectful facility that I feel comfortable in and,.. will recommend it to others that will maintain it as well.
Phyllis Johnson | First ImpressionsI had to move to a larger unit the day I moved in. The transfer was done with ease but the salesperson made an error in billing. Called and spoke with Ms. Boone who corrected the error and graciously apologized. Very professional attitude.
Brenda Underwood | Online Move InStaff was amazing and very helpful.
Racquel Ragland | First ImpressionsMy receipt was wrong. I was charged twice on my credit card. The service was terrible and I will never do business at this branch again.
Dwayne Brown | Overall ExperienceGreat experience with this location.
Marsha Morgan | Overall ExperienceThe manager Angela was great and her staff.. Never had issues at this location as I’ve been doing business there for years.. Always clean and smells refreshing.. Thank you all for the good customer service as always…
Shamonik Warren | Overall ExperienceWill never do business with uhaul ever again!!
DESMONE HARRIS | Overall ExperienceLoyeJoy Brown was AMAZIY
Joshua Banks | First ImpressionsThank you for your cleanest
Annie Lockhart | First ImpressionsI loved the staff you have there, although we had to learn to disagree when wages went up, but it was great, Angela is truly a keeper, a great personality and a wonderful approach as a leader, I’m happy with my choice and if I’m in need of a storage unit, I will surely return.
rodney thomas | Overall ExperienceKudos to the manager Angie she took care of me over the last few years of being at her location. Very professional, helpful to the customers, and her staff. Again, she has great customer service and she should be acknowledged. Thank you Angela and keep up the great job!
latrice lucas | Overall ExperienceThis staff is OBVIOUSLY well trained. Everyone is extremely friendly, knowledgeable and professional.
janice jones | Overall ExperienceThe staff were wonderful
sashanti morris | Overall ExperienceNo
William Buchanan | Overall ExperienceStorage price a little too high
LEVALLE WASHINGTON | Overall ExperienceGet a public transportation stop closer
franklin freeman jr. | First ImpressionsThe young lady at front desk was an excellent attendant
keith lee | First ImpressionsOnly thing I didn't like, price when up twice within 6 months. Over all it was great.
Rosalie Love | Overall ExperienceEasy access during and after hours. Clean. Well lit.
Dana Katinas | Overall ExperienceThe duration of the storage-time was good. During move-out, I experienced a problem that I am in process of addressing with Ms. Boone-Good. On the day of move-out, staff employee Ms. Farrah, was very professional!
audra williams | Overall ExperienceEverything about U-Haul is good as far as the storage getting in and out some of the staff was friendly. There were times that I called and was put on hold for over an hour plus. And the day of my move which was Saturday December the 2nd I tried to get a truck and was told on the 1st and the second that telegraph didn't have any trucks available. I reserve the truck through the 800 number and there. There were several trucks in the whole parking lot when I pulled up other than that it wasn't okay experience.
Charita truelove | Overall ExperienceWill rent again in the future!
angela fuller | First ImpressionsGood
Dionne Falconer | Overall ExperienceAppreciate you all always!
Steven Boyer | First ImpressionsStorage unit leaked and mold developed in many of my items
PATRICIA DEMARCO | Overall ExperienceI like U- Haul. Keep up the good work
malvina church | First ImpressionsEveryone was very helpful anytime I had an issue.The staff is a marvelous staff to work with I still recommend people to you all anytime I personally enjoyed my belongings be safe there at y’all facility. Thank you
Louise Mcgowan | Overall ExperienceLovejoy was Awesome!! Everyone was kind. The facility was clean. We would highly recommend this facility. Thank you so much for making this move so much better! : )
TROY KAMINGA | Overall ExperienceI appreciate the employees at the Telegraph location. They always provide excellent customer service.
Janice Jones-Sow | First ImpressionsThe service was excellent from Love Joy and Clarence! Everyone was very professional and accommodating despite it being a lot of people moving at the first of the month I was well taken care of. I originally booked a smaller unit and Love Joy had an extra unit which she sold to me as well. I appreciate everything.
Joy Ross | First ImpressionsThe workers were very nice and kind and very considering of it being hot
LINDA FAYE KIRK-PEACOCK | First ImpressionsIt's not fair that I was leaving to move to Georgia I had the storage unit in Detroit for not even 7 days and they charged me a whole $160 or 70 bucks did not try to give money back on time for being in the unit or anything I believe I should get a refund of some type
Antonino neal | Overall ExperienceAll staff should have access to avaistirage units and trucks. I lost out to an online reservation because the staff member informed me that he didn’t have access. I had to wait for the other member return from the store. The 24 hour access was not available.
RENEE COBB | First ImpressionsAll the worker was very nice and helpful!!!
CARLA ANITA WIGGENS | First ImpressionsI did not received an advertised free lock on my unit
Deigo Grant | Online Move InLong lines in the office.
John Ross | Overall ExperienceGreat service. New employee was a little slow but overall the rest of the staff and service was PERFECT!!
Sharon Walls | First ImpressionsAll the staff was very helpful
KAREN MCLEAN | First ImpressionsPlease adjust your records , my unit was emptied on November 3, 2021, please remove the current fees added to my name I have no current outstanding balance with your Company.
KARLA MERRITT | Overall ExperienceThank you for being here for my move
diana dickson | Overall ExperienceIt was nice and clean. The staff were nice. This is me first time having to use a storage unit.
Charita truelove | First ImpressionsI was lost for at least about 45 minutes. Went to the office. They had somebody out there to help me. First time using a storage spin. The young lady helped me. She was very very helpful. Thank you for all All your help
LATONIC RICHELLE REAVES | First ImpressionsThe manager need a attitude adjustment very rude.
sabrima dalton | Overall ExperienceVery good place on telegraph and eight mile love the manager angels we sent a few people to her she is like fsmily n was very helpful to me especially during times I travel for ministry n prayed over people n kinda got back late she was very helpful patient n kind I appreciate people like thst n her team was kind I’m very thankful for the year I hsd it worked excellent for me I’ll definitely use you all for the future thank you so much I appreciate everything have a bless n safe Sunday u haul team n remember always put God first
sabrina williams | Overall ExperienceI would give 5 stars if some of the reps I spoke to after being stuck outside my storage unit for 45mins because no one gave me my access code could assist. "Saying I checked in already" I always refer people to this location.
Tanita Malone | First ImpressionsAvailability was great and courteous fantastic
LOTTIE KAY PARKER | Overall ExperienceYes, thanks everyone and every thing was excellent service.
carol green | Overall ExperienceThank You Everyone!
Phyllis Kuhn | Overall ExperienceBest Uhaul experience and service ever! Brian, very professional and courteous.
Malik Ali | First ImpressionsGood Job
Roderick Straughter | Overall ExperienceThe storage room entry sliding doors rarely worked it was an inconvenience for me for 7 months this would be my last time patronizing this business.
keisha brown | Overall ExperienceThank you!!!
JOHN WESLEY CROMER | Overall ExperienceMs Boone-Good was courteous and kind. She was attentive. Yes I recommend her to anyone.
PATRICIA MALIK | First ImpressionsThe staff was fantastic, super informative and very helpful.
staci lawson | Overall ExperienceEverything was fine
gary martin | Overall ExperienceMy unit does not have working lights. I completed to the front desk and got no help. I also emailed the general manager and she has not responded.
Timothy Mcclure | Online Move InThe Front desk person was very helpful with my erroneous phone completion. So she help me and thank you again.
habakkuk joshua paige | First Impressionsstaff was pleasant, professional, informative and competent. Very welcoming---
Harry Kennedy | First ImpressionsVery good customer service
andre boyd | First ImpressionsAngela, Brian and I think Frank was absolutely excellent. Best service ever.Store 48219.
DASHAWN VANEZ SCOTT | First ImpressionsThere was a little confusion on the credit card situation. By the time I park the truck and came inside to change cards they had already built the original card. And I told them beforehand I would be bringing in the business credit card
James Smith | First ImpressionsVery easy self store system to use. Great access. Very clean and well lit.
Dana Katinas | First ImpressionsThe rep who assigned my storage was fantastic!
isaac hatcher | First ImpressionsNice ladies on registers. Not enough employees through out. No place to put trash.
Sharon Mcmorris | Overall ExperienceI appreciated the storage unit, cleaned of the facility. This particular location has the most unpleasant, uneducated in customer service skills dealing directly with a customer I have ever experienced from U-Haul. The midage female that works in customer service has been rude and displayed very Lazy and no concern for customer care one too many times for me, she was the reason for my departure and the reason I will let others know that location don't show kindness towards their customers, not only have she show nasty disposition towards me, but I have heard others told about her Ghetto character and yet she still remain working at U-Haul and I'm sure you know who she is!!! So do you really care about the customer care or is this just routine rating? The location in Redford has Outstanding customer service and they were all young men!!! I would like to think a female would care more about how she come across but not so@ U-Haul on Telegraph between 7and 8ml
ANITA Rooks | Overall ExperienceStaff was wonderful manager Angie is wonderful
KIMBERLY YVETTE ROBINSON | Overall ExperienceVery helpful staff!
Eugene Phillips | Overall ExperienceAngela the manager is the greatest asset to the uhaul organization and she has trained and maintained a great crew of workers as well and i will highly recommend them to any establishment not only in the inner city but worldwide and considering i previously own 2 prominent businesses myself she has taught a lot that i have taken in and it has increased my revenue in great numbers 👌
eugene thomas | Overall ExperienceA very pleasant experience
THADDEUS SHAKOOR | Overall ExperienceThe lady at the counter was very nice I feel like she went above and beyond for every customer that was in the store while I was visiting
SHAREE LASHAWN MONROE | First ImpressionsEveryone was very polite, helpful, and patient I woul recommend this U-Haul facility. Thank you, for your help. Louise Dunn
Louise Dunn | Overall ExperienceGreat customer service.
NEAL WASHINGTON | First Impressions0ne female employe was very rude and very rude very argument
frederick rogers | Overall ExperienceOne of the staff Luv Joy was great and helpful help me plan out my storage and truck rental and she also showed compassion during my stressful time.
Erika Smith | Overall ExperienceThe young lady who helped me was amazing! I've had a rough go of it the entire week U-Haul has messed up several orders and then I got a leaky truck and damaged property I was willing to give up on U-Haul. Then the young woman at this facility that waited on me changed my mind. She was phenomenal compassionate and extremely professional. In my mind she's due for a promotion a raise of bonus pat on the back all of that and more. She is by far the best representation of your company I have encountered in a long while. Do right by her or I will steal her from you for my company
Kathleen McClaine-Pavey | First ImpressionsI’ve already recommended you guys to my friends. Customer Service was beautiful, I didn’t get the young lady name but she was actually supposed to be off this day. I’m glad she was there.. I made reservations for a storage unit and a truck before I came in to the store. And the person over the phone booked me for storage unit there at telegraph and 8 mile but uhaul truck at another facility.... But this young lady made sure I could get everything I needed in one stop. I thank her because it was convenient for me. I applaud her customer Service and her kindness.. She did everything by herself with no one else there helping using two and three cash registers and six people in line.
Charmaine Locke | First ImpressionsMs. Angela is AWESOME very experience knowledgeable made me feel better about the choice I made with my storage.!
Iniece McCord | First ImpressionsI needed a quick fix for a storage need and U Haul did a great job for me. I was in in less than 15 minutes over the 4th of July weekend I was only there for a few days and would definitely use them again and recommend them highly.
Marco Betancourt | Overall ExperienceThank you for everything i appreciate you'll for have me for a customer
monica clark | Overall ExperienceMy access card did not work. The sliding glass door did not open. We had to use small door. No cart available for smaller boxes. Uneccessary extra time to unload truck on the holiday.
Carrol Glispie | First ImpressionsI did not understand the gate situation with the card but now I know very friendly people building is clean inside and out very nice place
Shawn Jordan | First ImpressionsAshley was truly amazing Her professionalism was superb There was also an young lady at the front counter to whom assisted me as well, she truly is a result of excellent leadership led by Ashley I am moving from one state to another and I have lost my only child by way of a drunk driver.during this most horrific time its certainly very helpful to have a good experience of transitioning during this time The world needs more people like Ashley especially for customer service and leadership Thanks
TONYA THOMAS | First ImpressionsI was very disappointed with staff when the customer befor me wasgiven a month free with out renting a trailer until the next day# 1 I couldn't rent the trailer until the next day and I was denied the first months rent because I wasn't a female. Then they refused to except my payments via phone or set up a direct payment I couldn't get there and they sold my unit because they don't answer the phone and place you on hold for 45 minutes then you can't get ahold of them or tell you to hold and never come back on the phone or just plain hang up on you and never call you back !!! Please call me back at 248 8009829 to discuss I am very disappointed I lost several thousand in my tools and I am disabled 24 years now at 53 years old they took my extra money I once lived on away disrespected me because I am not black that is racist towards me from day one the couldn't show me where my unit was when I rented my unit They were closing and refused to allow me to view it before they closed so I actually did not get the unit until the next day either
john philips | Overall ExperienceVery professional’, helpful and friendly. Great customer service.
Martha Cruz Guevara | Overall ExperienceSo far, so good!
Marsha Morgan | Online Move InEverything was !!
George Mctyree | Online Move InMy storage unit was very clean, so absolutely I would be a returning customer if need be.
Jocelyn Criswell | Overall ExperienceOver charged. No pro rated refund. Paid storage a month in advance no refund. Had trouble opening doors to access storage unit at 12 noon. Alarm kept sounding. I want my $133 returned to my account. Unprofessional location in zip code 48219 with Angela as the manager.
LaTrece Cash | Overall ExperienceNot my unit
GEORGE KLEINERT | Overall ExperienceI do not recommend Uhaul at 48219. Poor business practices. Poor communication. Inconsistent information. Over billed. Storage hours not accessible and not accurate. I will not recommend this facility to anyone. Terrible customer service. Manager is not truthful nor transparent. . As of today I have not been contacted about over billing discrepancies.
LaTrece Cash | First ImpressionsThe manager and staff were very helpful and did everything possible to help me to understand the policies of U-haul, because I haven’t ever had a storage unit before. Thank you!
MICHELLE VERNICE AGEE | Overall ExperienceThe facility itself was very clean it was very accessible but a couple of your workers the females are very unprofessional should have your very disrespectful
Rozilyn Bond | Overall ExperienceThe customer service was great...
Brian Rogers | Overall ExperienceAngela is so nice and her staff are very helpful. Every time I came in, I felt like I was with family, Keep up the good work. I’m very proud of Angela, having a Black woman running things is Awesome. She has a great Spirit.😀
tykesha harper | Overall ExperienceAshley was patient and helped a lot she allowed me to view the unit before purchase , explained thoroughly the process
chieaka warren | First ImpressionsThere was some communications problems ! Between me and the office staff but it was work out !!. Thank you !
WANDA HARDEMAN | First ImpressionsI would recommend this to everyone who needs a storage facility I love they staff members they are so nice and polite.
Louise McGowan | First Impressions1. Wish the cost was lower. 2. Resent having to BUY that awkward, difficult to use lock. I tried to sell it back to them but was told they have hundreds of them. 3. They sold new for $10.00 lower the cost & make them An Option to purchase!
Deborah Sampson | Overall ExperienceAshley and Angie were wonderful! Excellent service ⭐️⭐️⭐️⭐️⭐️
TANIEL SPENCER | First ImpressionsI’m not pleased at all and will never get a storage through U-Haul again. I was moved out of my storage unit before I could ask any questions. It was the day after Christmas when I was moved out of my storage unit, The office was closed on Christmas when I purchased my unit and I had questions before I moved in it. When I called up to the office I was rudely advised that if I didn’t come put my lock on my unit they will close it out. I also advised the lady over the phone that I purchased the unit on Christmas and had questions before I moved in but I couldn’t ask them because they had already moved me out. I was proceeded to be put on hold for over an hour. I went into the office to find out why I was moved out my storage unit they told me they didn’t have a reason in the box and they I would have to get a whole new storage unit and pay for insurance again, so I asked for my money back and I was told they didn’t do refunds and that I would have to call corporate. I called customer service and they told me that, that information was wrong and they are able to give a refund but by the store manager. She tried to contact the store and nobody answered the phone I had to walk in for her to speak to the employees that were scheduled. They told me she would give me a call within three days and I received a call on Monday regarding my refund. I spoke to the manager and gave her the information. I still haven’t received my refund and I know with the card I used a refund should not take this long due to it not being a major bank.
Krista Abner-Bennett | Online Move InThanks again
monica clark | First ImpressionsAshley was great with communication and customer service. The staff was professional!
eugene hughley | Overall ExperienceExcellent
carol green | Overall ExperienceThanks for providing exceptional customer service.
Sandra Brown | Overall ExperienceExcellent staff from phone to in person, beginning to end! My expectations was over exceeded with excellence!!!
Rekina Jackson | Overall ExperienceEverything was excellent!
Amir Harris | Overall ExperienceI submitted a moved out and put in the move out request in JULY! It is just now being approved in November. I have been receiving letters from the facility trying to charging me for rent for the past 4 months for a unit I haven't occupied since July. This is terrible.
Chalcee Norwood | Overall ExperienceI rate this cause my kids 45 inch flat screen tvs were stolen out my unit! I made a complaint and still nothing has happen. Nothing were replace! Noone has called me! & my children still doesnt have their t.v.s we finally moved into our home. Smh the day I moved my things out of storage was the day one of the employees had to cut a lock off that wasnt my original lock! The employees had no idea who cut my original lock off let alone didnt know who replace my lock. Theif nor thieves I condoned!
Toya Burns | Overall ExperienceAwesome service and kind professionalism
Amir Harris | First ImpressionsClarence (pops) was very helpful and kind. I would definitely recommend Uhaul to a relative and friends.
Stephen Gavin | Overall ExperienceMade reservations for truck when I got there had smaller truck and no dolly for heavy furniture that I also reserve which prolong my moving out my storage. They charge me for 2 days instead of 1 day. Very disappointed in the overall experience.
LATANYA JOHNSON | Overall ExperienceConnie helped us and she is a ROCKSTAR! She had a line out the door was cool, calm, collected. She knew exactly what was going on with every single person in line and took care of them with a smile on her face. I can tell she knows that job inside and out. She deserves a raise.
Eric Ellenbrook | First ImpressionsI didn't like the rate hike 3-5 months into my storage contract. Other than that the experience was fine.
Jason Obioha | Overall ExperienceThis storage facility is awesome, so clean and secure, great for storing wood items , has climate control, I would absolutely recommend this place.
Nancy Forbes | Overall ExperienceGreat staff
JOE HEMPHILL | First ImpressionsJust waiting on the extra money to get back on my card was told it should automatically put back on
tanicqua nelson | First ImpressionsMy expected donated mattresses was a bad load....so we rejected them... Manager Angela Good did a great job...n we get all our trucks from your site for our charity work. Thank you B Good Director of Legacy Children's Services
Berlinda Good | Overall ExperienceI did my move out online and it was “pending approval” for over 3 weeks. in that 3 weeks, i got multiple notices of late payments on my unit as well as a pre-lien notice. They even sent it to my emergency contact (my mom) in the mail with her name. I called uhaul multiple times throughout that 3 week period to tell them to stop sending me notices and to finish my move out. all they could do is send a message to the manager of the store who clearly is either overworked or horrible at his job considering how long it took him to do anything about it. I was a loyal uhaul customer for all my multiple moves throughout the last couple of years but I will never be using uhaul again and will tell others of my experience.
Bailee Clanton | Overall ExperienceThank you for your discount rate, provided for renting your storage locker
janice chambers | First ImpressionsThe entire establishment is GHETTO and UNORGANIZED.
Dejanique Anderson | First ImpressionsVery impress with the cleanliness of the storage area, Great customer service
ANITA Rooks | First ImpressionsI was very happy with the Uhaul and Storage all the way. Thank you guys and i will always use you guys. I will recommend you guys to my friends and family.
Kingsley Ekechi | Overall ExperienceThe staff seemed a bit confused during checkout. Many staff didn’t have on mask.
Kabrielle Baker | First ImpressionsThe process was smooth and painless GREAT JOB GUYS! If I need storage again I will be back.
Earthel Parker | Overall ExperienceGreat location, VERY clean and the staff was always polite and super helpful! The only recommendation would be that someone answer the phone. I was trying to set things up from a different state and couldn’t reach anyone by phone, had to do everything in person with this location. Despite this hiccup I would HIGHLY recommend them for any and all storage needs.
Erin Green-Grom | Overall ExperienceStaff was extremely helpful and nice. Units was exceptionally clean and was above my expectations... Bathrooms needed attended to but due to the busy hours I understood how they were overlooked.
taisha terrell | First ImpressionsEverything went well.
Edith Hamilton | First ImpressionsThe pass key did not work for me to get into my storage area. This mishap is costing me extra miles and fuel to have to keep my things in the truck until employees can get me a key that works!! Angry!
Darius Dixson | First ImpressionsVery nice people
haley Jordan | First ImpressionsEvery employee was helpful and professional. The facility always smell really good and was very clean.
Sheronda Smith | Overall ExperienceGood customer service
Jason Gaines | First ImpressionsGreat place! I had no issues
ANGEL WRIGHT | Overall ExperienceGreat place to store
amethyst crawford | Overall ExperienceExcellent service, clean, well-maintained facility
Sean Burkett | First ImpressionsHelpful and courteous
Alexandria Fletcher | Overall ExperienceN/A
Ronald slaughter | Overall ExperienceExcellent service
LaRondo Tyler | First ImpressionsWe were greeted by Douglas Phillips Jr. He was excellent to work with and walked me and my sister throught the units and explained the sign in process. Great working with him.
Dionne Falconer | First ImpressionsThank u
VeRONICA WILLIAMS | Overall ExperienceVery nice and efficient people.
ALEATHEA THOMAS Diallo | First ImpressionsGreat service fast and efficient and I got a great deal on my storage.
Martez Card | First ImpressionsThe telegraph location overcharged me about 700 miles I will not recommend this location to anyone
amethyst crawford | Overall ExperienceClean facility, great customer service
jasmanika theus | First ImpressionsVery patient
TRACY RANDLE gray | First ImpressionsVery good teamwork
Clarence Vicent | First ImpressionsI would like to come again only if I really had too
Tawana Huff | Overall ExperienceDwayne is outstanding and his staff very clean office
theresa trowell | First ImpressionsI had multiple problems; including, having a padlock for unpaid fees due to errors by Lisa Sacra. I got several notices saying I was past due. The last two young ladies I worked with were awesome.
patricia davis | Overall ExperienceCustomer service was horrible. The associate that was helping me get my truck started an argument with staff and myself. It took entirely too long to get my reservation. My storage unit had dead bugs.
ASIA WALLACE | First ImpressionsExcellent service
Andre Freeman | First Impressionslittle bit of a wait
Rachel Burns | First ImpressionsGreat customer service very friendly
vincent jester | Overall ExperienceNo comments
sharol williams | Overall ExperienceGreat support staff and the facility was clean with a tooth brush, LOL,.
David Marshall | Overall ExperienceCustomer service was over the top wonderful, the young lady that helped me was truly phenomenal.
Emma Hicks | First ImpressionsThe staff was so friendly and professional. I am very pleased with my service!
Lauren Glosson | First ImpressionsGreat friendly service
Michael Hill | Overall Experiencestaff was very helpful the manager Clarence was awesome
james green | Overall ExperienceEveryone was professional in their area of operation.
patricia farmer | First ImpressionsI made a reservation, had to wait in long line, the truck was not available at the specified time, I had to wait for about an hour for someone else to return, staff was nice they tried to assist.
amethyst crawford | First ImpressionsIf need I would use again
andre boyd | Overall ExperienceCustomer service was awesome
damita brooks | First ImpressionsAll good
darnell johnson | Overall ExperienceEverything about my U-haul experience was fantastic! Everyone was very professional, extremely helpful and went above and beyond with the customer service even under pressure. overall great!
donna chavous | Overall ExperienceThe Unit was clean and the facility was well maintained
latonya turk | Overall ExperienceThank y’all for awesome experience.
VeRONICA WILLIAMS | Overall ExperienceClean facility. Easy to get into with ample parking.
Jonathan Pollock | Overall ExperienceWill recommend this location and will use again. Very well kept bldg.
antoinette Gouch | Overall ExperienceThe grounds, service and storage area where clean and kept. Easy to access and unload/ load. The personnel where friendly but showed almost no urgency. Nice place just give yourself plenty of time.
Sam Strange | First ImpressionsAfter hours door code for storage unit did not work. Kureg coffee maker did not work
brian mackenzie | Overall ExperienceVery nice and clean facility, The manger Dawayne is Outstanding
theresa trowell | Overall ExperienceThis facility is the best compared to other facilities.
roslind davis | Overall ExperienceEasy way to get to storage area.
yvette dorsette | First ImpressionsThe service was great
darrel bolden | Overall ExperienceJust to sum it up " THE BEST SERVICE I EVER RECEIVED ANYWHERE"!!! Management: EXCELLENT and VERY PROFESSIONAL!!!!!!!!!!!!!!!!! Thank You, T.M
Toni Martin | First ImpressionsNone
Timothy Landers | Overall ExperienceNice storage facility.
Neiman Loggins | Overall ExperienceThank you for the experience
Veronda Gordon | Overall ExperienceI had a positive experience
Clifette Johnson | First ImpressionsN/A
Linda Gilmore | Overall ExperienceFriendly n quick staff. Service was great
Ashley gunn | First ImpressionsIt was difficult to reach a reasonable person to assist when I had a problem with my scheduled delivery. Still waiting for a call back from the manager.
JT Howard | Overall ExperienceClean well maintained truck. Clean storage facility. Professional and polite employees. Excellent service.
LaTrece Cash | First ImpressionsJohn was great! He was very helpful and displayed excellent customer service! He made my experience with U- haul one again a gray one. Good luck to him in his new endeavors with the company.
Tiffany Townsend | First ImpressionsI really liked your storage facility will use it again in the future
Gerald Ayers | Overall ExperienceThey did ok
oliviA ellis | Overall ExperienceGood
oliviA ellis | First ImpressionsThe people that work their were very helpful. I had a situation that caught me off guard, they were able to help me with the situation . The staff is excellent and I really appreciate them.
roslind davis | First ImpressionsYour customer service representatives are friendly, informative, and overall fantastic! Thank you, Michele
Michele Matic | Overall ExperienceAwesome Customer Service!!
marcia toney | Overall ExperienceManagement & Employees were very helpful
Alonna Harris | Overall ExperienceI ended up at this center because of service issues at the center just down the road. This crew was excellent!
Kristie Ivy | First ImpressionsThe ENTIRE staff was very polite, courteous, helpful, and respectful. The facility was VERY VERY CLEAN!! The young lady at the front desk was so patient, concerned, and attentive. I will recommend
Louise Dunn | First ImpressionsI will never rent a unit for storage and hopefully never have to use your company for anything. My unit was sold after I called and spoke to a worker and informed me that I was okay. Never again! ELT
ERICA THOMAS | Overall ExperienceStaff wonderful and goes over and beyond to satisfy their customers.. Love the telegraph and 8 mile location
Shamonik Warren | Overall ExperienceGreat customer service!
ANGEL WRIGHT | First ImpressionsGreat
deshone way | Overall ExperienceYou. Guys. Was. Very Helpful. You. Anwers. All. Questions. And. Showered. Me. Around. And. How. To. Get. To. My. Storage. Ben. Thank. You. Very. Much
Juanita hardy | First ImpressionsExcellent service. Thank you.
VeRONICA WILLIAMS | Overall ExperienceVery helpful and polite staffing
claire gordon | Overall ExperienceI moved out of unit 11/17/18
angela kerr conley | Overall ExperienceReserved a truck and approx. 1 1/2 hours after confirming reservation (while in route to location to pick up vehicle) received a call advising they could not locate the truck anywhere at that store.
Kimberly Bradfield | Reservationvery impressed with my overall treatment at this uhaul facility customer service was professional and the place was clean I was impressed with everything will use this facility again and refer others.
antoinette Gouch | ReservationGreat people working there.
Jedadiah Hubbard | Overall ExperienceThanks
ANGTOINLINA LANEALIA-SHANTEA WILSON | Overall ExperienceCan the price come down a little?
Anthony Titus | Overall ExperienceU-Haul service was efficient, fast, and true to its word. I really appreciated that. Thank you for the good workers involved in the process.
shirley jones | Overall ExperienceThe manager was very nice and pleasant while getting me registered. The storage is clean.
Damali Muhammad | ReservationFacility is secure, neat, clean, will lit, maintained - employees are helpful, friendly, and offer assistance when needed or required.
kimberly parker | Overall ExperienceThe gentleman who assisted us was excellent. We couldn't have asked for better service. He was friendly and very helpful and efficient. The facility is clean and very well kept.
elizabeth grasse | ReservationEveryone at this location was very nice and helpful.
Shaunte' Brown | ReservationThank you
Lisa Franklin | Overall Experience8 people in line &1 clerk. I waited an hour in line to pick up a UBox. Then waited 50 more min. before we were able to leave with it because it wasn't ready.
Nicole Jones | Overall ExperienceYou had the size storage I needed, on the day I needed it.❤️
TAMI PAGE | Reservation*
woodrina reid | Overall ExperienceRonnie, Craig and DeShawn were all awesome the customer service was outstanding. I can from California to move my sister and it was all last minute. They were very understanding professional. Outstand
joycelyn mccormick davis | Overall ExperienceI had some problems with my delivery. But everyone was professional and helped fix everything. I would definitely recommend this facility based on the people working there.
Michael Minifie | Overall ExperienceI had no issues with staff at this facility...overall experience with Uhaul & ubox was TERRIBLE!
Derocha Clemmons | Overall ExperienceThe rates were not competitive and there is no proration I moved out on the 12th and paid for the whole month.
Greggory Brown | Overall ExperienceWhen it came down to paying my unit so it wasn’t sold at auction they let me down came in to pay but the couldn’t split the payment I went to get the payment in full cash when I got back they sold it
Christine Jean Louis | Overall ExperienceEverything was great!
monique maloney | Overall ExperienceMy only complaint would be that I thought they should allow access to interior storage units later than 7pm. Place was clean, staff was nice and facilities were secure
Steven Davis | Overall Experience