El cliente no dejó un comentario.nicola a. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of NW Detroit
Detroit, MI 48219
(South of 8 Mile Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Make a pathway for an easy exit. To many boxes blocking for exit, was like a maze getting outKIMBERLEY CHERIS G.
Everyone did their job to get me in and out quickly.ROBERT ALAN D.
At check in I was told that I would have a fuel credit on my account once the truck was returned. When returning, the customer service representative told me that because it was not on the documentation I would not be credited. I don't appreciate the mixed communication. Other than that the staff worked diligently.Alexus S.
The Manger and her crew was very professional ðŸ‘ðŸ¿ ðŸ‘ŒðŸ¿ ðŸ‘ðŸ¿ ðŸ™ŒðŸ¿EDDIE C.
Thank you!!!JOHN WESLEY C. | Overall Experience
El cliente no dejó un comentario.REGINAL LLOYD T.
El cliente no dejó un comentario.ELNORA B.
Nothings your ladies (and gentleman) at the service counter were very helpful, kind and knowledgeableJONTRANIECE NESH T.
They are fast friendly and helpful that what you need for your businessZIAD M.
They were very nice and efficientMelissa A.
Amazing customer serviceMELINDA ANN S.
Service was excellent.SHIRLEY DENISE D.
I stood in line for a long period of time causing me to be late for my appointment and uhaul gave away the truck I had reserved. This caused me to have to have a 11ft smaller truck which caused me to make more trips costing me more money. The manager didn't care and didn't offer to even look for the same size I was reserved for at any other location. She was rude overall.STEPHANIE LYNNE S.
Ms Boone-Good was courteous and kind. She was attentive. Yes I recommend her to anyone.PATRICIA M. | First Impressions
El cliente no dejó un comentario.Darleene T. | First Impressions
Staff is very professional and very accommodating. A very pleasant experience and the staff is hard work.RICHARD MERLE T.
El cliente no dejó un comentario.SAMUEL LEE T.
El cliente no dejó un comentario.JECORY DANELL W.
Very nice experienceWENDER DEAN T.
The counter customer service rep was extremely polite and friendly. She really knew the business end of the rental process.MICHAEL ANDRE P.
The experience was great.DARRELL KEITH N.
El cliente no dejó un comentario.Rhoshanda M. | First Impressions
The staff was fantastic, super informative and very helpful.staci l. | Overall Experience
El cliente no dejó un comentario.BRIANA LYNNE D.
No comments.WILLIE C P.
Smoke free vehicles, I am not a smoker and it was disgusting to smell the odor of smoke in vehicle.RALPH EDMUND A.
El cliente no dejó un comentario.RODNEY D F.
El cliente no dejó un comentario.DONNA JOYCE N.
El cliente no dejó un comentario.Charles T.
El cliente no dejó un comentario.CARL RENARD J.
El cliente no dejó un comentario.Patrick R. | First Impressions
All the personnel were welcoming and informative young people. They went above and beyond for me personally with informing me of where my truck would be located, and dropping off was a breeze.LaQuinda G.
El cliente no dejó un comentario.DEJUAN MARQUISE L.
El cliente no dejó un comentario.PATRICK DEANDREA R.
El cliente no dejó un comentario.JAWARA TAUMA H.
She was very kind very wonderful the lady that helped me amazing work thank you so much I hope you guys have a very beautiful New Year from now onTATIANA L.
Contract 90693892 over charged 83.00 dollars Reference 3538483. Miles when I picked up the vehicle were 21316 and when I returned the vehicle 21332. Please correct your billing of my credit card.KIMBERLY DEE S.
El cliente no dejó un comentario.Celisa M. | Overall Experience
El cliente no dejó un comentario.REGINA VIVIAN S.
The customer service at this location was impeccable. They were friendly, polite and accommodating. However, the truck that was in service needs to be retired. It had a lot of lights on the dash and it was a rough ride but it got the job done. Other then that I was extremely pleased with the service.LARESA AIRIEL S.
El cliente no dejó un comentario.Terrie H. | First Impressions
The line.RACHELLE NICOLE L.
The Check in process was really lengthy. I almost wish I would have checked in on the cell phone and skilled the counter. Not enough staff working g behind the counter for this location to be so popular/busy.ALEXUS DELANA S.
I did receive the appliance dolly but was charged for it.KIANA R.
El cliente no dejó un comentario.ARIYANA NACHELLE J.
Thanks we will see you soonJEROME STEVEN L.
El cliente no dejó un comentario.Piper C. | Overall Experience
Your prices way too HIGHGREGORY JAMES V.
El cliente no dejó un comentario.COLLEEN RENE M.
Fabulous folks doing a great job, the inside staff and guys outside. Thanks again for all of your help!BRIAN DEAN W.
El cliente no dejó un comentario.DONALD ALFRED S.
El cliente no dejó un comentario.CLIFFORD HENDRIC S.
Great service but the equipment needs serviceDEVAY M.
Everything was finegary m. | Overall Experience
I reserved a truck for 5pm buy using the self online checkout truck share I did get there at 545 due to an accident. When i arrived to u-haul there was no instructions or directions where to pick up my U-Haul. I call customer service seeking help I was on the phone for hour and a half before the phone hung up also while this was going on it was 23Â° outside and it was raining i had to move the following day so I did not have a really great moving experience. Then I was charged twice for safe insurance when I extending my rental out for and additional 4 hoursTIFFANY ELIZABET W.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.ALLAN ORLANDO S.
El cliente no dejó un comentario.DEVANNE B.
Very good site location. Always have trucks available. Staff is professional and gives great customer service.Ulysses H.
El cliente no dejó un comentario.THERESA S.
Joy! She was well trained and a great multitasker, she deserves a raise or promotion. She went beyond to insure that what I was promisedâ€¦. I was given and what was beyond her scope she gave me better suggestions and I appreciated her being pleasant throughout the frustration as wellKELLANDRA DORR K.
My unit does not have working lights. I completed to the front desk and got no help. I also emailed the general manager and she has not responded.Timothy M. | Online Move In
The young lady named Farrah needs a raise!!! When I say the top of the line customer service today!! The world needs more people like her in customer service positions because without her today I wouldn't have been able to move my babies beds todayâ€¦she literally helped me with the entire rental process and was extremely nice and very approachable. Thank you Farrah!KASANDRA DENISE G.
El cliente no dejó un comentario.Tina J. | Overall Experience
The Front desk person was very helpful with my erroneous phone completion. So she help me and thank you again.habakkuk joshua p. | First Impressions
El cliente no dejó un comentario.ALICIA NICOLE J.
staff was pleasant, professional, informative and competent. Very welcoming---Harry K. | First Impressions
El cliente no dejó un comentario.WINTONIA YVETT H.
Great customer service!DAYMON TERRYLL K.
We had a morning delivery to do and then the equipment failed within 30 minutes. There was a stripped battery cable terminal that came loose and we were delayed over 2 hours waiting to have this fixed. No other vehicles or solutions were offered but to wait. We had a time sensitive schedule that cost us hundreds of dollars due to the Truck break down.DAMON LAMONT D.
No heatJOHNNY WESLEY R.
El cliente no dejó un comentario.linda S. | Overall Experience
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.STACY DARNELL B.
Very good customer serviceandre b. | First Impressions
El cliente no dejó un comentario.Benjamin Q.
The staff was very nice and helpful. The vehicle was clean. There was a long line however it moved accordingly. I was expecting to be there much longer than I was. I've been at s uhaul for over an hour with only three people in line and I was one of them. These ladies moved that line out and it was six people in front of me. My only issue is no matter how nice this lady that was helping me was, this rude customer was still nasty to her. The lady then threatened to call corporate. I looked at the crazy lady and told her how wrong she was. I later found out that the lady that was helping me was the manager. She was very pleasant. She was even nice as I came back to drop the truck off five minutes to close. I would definitely recommend them to someone else. P.s. I did an online hold while I was in line. That helped too. Plenty of vehicles any one you want.TENITA MARIE W.
El cliente no dejó un comentario.DeShone W.
HorribleMARIE SKINNER M.
Angela, Brian and I think Frank was absolutely excellent. Best service ever.Store 48219.DASHAWN VANEZ S. | First Impressions
Very niceDANYALE VIOLA L.
Good service short wait timeNATERIA MERIA G.
El cliente no dejó un comentario.Angela H. | Overall Experience
El cliente no dejó un comentario.JONATHAN S.
El cliente no dejó un comentario.DESHONE ALIM W.
El cliente no dejó un comentario.RUSSELL LAMONT B.
El cliente no dejó un comentario.porsha g. | First Impressions
We ordered the truck for the Merriman Rd. facility. U-Haul followed up and confirmed this location at least three times. When I went to pick up the truck at the agreed upon time and the agreed upon location, the truck was NOT there!!!!! Very disappointed. The whole experience with the pick up was frustrating and I doubt I would use U-Haul again!DANIEL JOSEPH W.
El cliente no dejó un comentario.RODERICK LEROY S.
The staff is exceptional friendly and professional.I will definitely return there when I need moving or rental materials.JANITA C.
I had to use this location after Uhaul canceled my reservation without any warning or notification that is had been canceled on my moving day. They canceled because I was not there to pick up my Uhaul at 11AM, however, there is no way to contact the store and let them know I was running late and I had reserved it from 11am- 5pm so it should not have mattered. It was a terrible inconvenience and should be fixed for future customers. If that is the policy, note it so people know and are blindsided by orders being canceled when they were reserved in plenty of time. When I went to pick up the truck I was told it was canceled because â€œsomeone else needed it at 11am. That should have never happened.STACEY ANN E.
El cliente no dejó un comentario.DONALD M R.
There was a little confusion on the credit card situation. By the time I park the truck and came inside to change cards they had already built the original card. And I told them beforehand I would be bringing in the business credit cardJames S. | First Impressions
El cliente no dejó un comentario.Monique w. | Overall Experience
Staff was very accommodatingTHOMAS JAMES W.
El cliente no dejó un comentario.JAYVON FREDRICK D.
El cliente no dejó un comentario.Bette C.
El cliente no dejó un comentario.PATRICK ALAN S.
Everything was great the young lady that waited on me was very accommodating and patient.DEBRA ANN B.
Very easy self store system to use. Great access. Very clean and well lit.Dana K. | First Impressions
El cliente no dejó un comentario.DESHONE ALIM W.
El cliente no dejó un comentario.ANGEL LYNETTE W.
I had stolen and broken items. I know that I came close to losing my items but I might not have gotten the money till last minute but it didn't mean I was going to actually lose it, or gives uhaul the right to take/damage my property. I will/wouldn't recommended uhaul to anyone.DENISE B.
El cliente no dejó un comentario.Russell G.
El cliente no dejó un comentario.VIOLA R.
Great turn in experience, fast, polite and in 5 minutes I was on my way.JAMES JACOB B.
The customer service was terrible. She was slow and very rude. The inside cab of the truck was dirty and had not been cleaned. The wait time was ridiculous even with completing everything ahead of time online. I definitely will not recommend this location to anyone else.Eboni E.
Offer a coupon on my next rentalPASSION LATRICE C.
The rep who assigned my storage was fantastic!isaac h. | First Impressions
El cliente no dejó un comentario.ISAAC KEITH H.
Nice ladies on registers. Not enough employees through out. No place to put trash.Sharon M. | Overall Experience
El cliente no dejó un comentario.JAMETTA ALICIA M.
The truck was clean and the personnel were helpful but the truck rode like a bucking broncho. The Low Tire light was on and when I mentioned it before I left she came out and just his reset. The engine light was on the entire time along with another light . I was very uncomfortable driving this vehicle with the lights on and not knowing if I would complete my project. Luckily I only needed it for 4 hours and it lasted. I brought it back mentioned the problem and the gent put the truck back in line and didn't pay any attention to what I said.MARGARET JEAN V.
The lady who helped me was very cortious and helpful I appreciate the kindness I received while processing my rentalGregory W.
El cliente no dejó un comentario.FAYE LASHAWN M.
I appreciated the storage unit, cleaned of the facility. This particular location has the most unpleasant, uneducated in customer service skills dealing directly with a customer I have ever experienced from U-Haul. The midage female that works in customer service has been rude and displayed very Lazy and no concern for customer care one too many times for me, she was the reason for my departure and the reason I will let others know that location don't show kindness towards their customers, not only have she show nasty disposition towards me, but I have heard others told about her Ghetto character and yet she still remain working at U-Haul and I'm sure you know who she is!!! So do you really care about the customer care or is this just routine rating? The location in Redford has Outstanding customer service and they were all young men!!! I would like to think a female would care more about how she come across but not so@ U-Haul on Telegraph between 7and 8mlANITA R. | Overall Experience
I piece of furniture broken I can send picture How do I submit claimSusan P.
Quicker service, more personnel working the counter.ERNEST LEE C.
The van I rented had the wrong fuel amount on receipt. I went to website and changed it, but it did not take. So when I returned it, I got charged for 2 gallons of gas. I tried to call location, was put on hold for 10 minutes, when I hung up and called back, I got treated very poorly, kept getting put back on hold for another 8 minutes. This is ridiculous.Louis S.
The customer service was excellent. They were very professional and helped me to select the best uhaul truck for my moving needs. I would gladly recommend uhaul to anyone.SHARON DENISE F.
El cliente no dejó un comentario.MARTHA ROE P.
El cliente no dejó un comentario.Mary H.
This was an awesome friendly experienceLEE ANDREW J.
El cliente no dejó un comentario.VICTORIA GABRIELLE W.
El cliente no dejó un comentario.Angela W. | Overall Experience
El cliente no dejó un comentario.DERRICK LEE-ANTH P. | First Impressions
El cliente no dejó un comentario.TABATHA ANN D. | First Impressions
El cliente no dejó un comentario.ERNEST S. | First Impressions
El cliente no dejó un comentario.KEITH EDWARD B. | First Impressions
El cliente no dejó un comentario.Paris R. | Online Move In
El cliente no dejó un comentario.TRACEY W. | First Impressions
The lady at the counter was very nice I feel like she went above and beyond for every customer that was in the store while I was visitingSHAREE LASHAWN M. | First Impressions
Great customer service.NEAL W. | First Impressions
El cliente no dejó un comentario.Deborah D. | First Impressions
El cliente no dejó un comentario.Celisa M. | First Impressions
El cliente no dejó un comentario.Keenan H. | Online Move In
El cliente no dejó un comentario.KARLA M. | First Impressions
I've already recommended you guys to my friends. Customer Service was beautiful, I didn't get the young lady name but she was actually supposed to be off this day. I'm glad she was there.. I made reservations for a storage unit and a truck before I came in to the store. And the person over the phone booked me for storage unit there at telegraph and 8 mile but uhaul truck at another facility.... But this young lady made sure I could get everything I needed in one stop. I thank her because it was convenient for me. I applaud her customer Service and her kindness.. She did everything by herself with no one else there helping using two and three cash registers and six people in line.Charmaine L. | First Impressions
Ms. Angela is AWESOME very experience knowledgeable made me feel better about the choice I made with my storage.!Iniece M. | First Impressions
El cliente no dejó un comentario.DIANA JANAI M. | First Impressions
My access card did not work. The sliding glass door did not open. We had to use small door. No cart available for smaller boxes. Uneccessary extra time to unload truck on the holiday.Carrol G. | First Impressions
I did not understand the gate situation with the card but now I know very friendly people building is clean inside and out very nice placeShawn J. | First Impressions
Ashley was truly amazing Her professionalism was superb There was also an young lady at the front counter to whom assisted me as well, she truly is a result of excellent leadership led by Ashley I am moving from one state to another and I have lost my only child by way of a drunk driver.during this most horrific time its certainly very helpful to have a good experience of transitioning during this time The world needs more people like Ashley especially for customer service and leadership ThanksTONYA T. | First Impressions
El cliente no dejó un comentario.Dwayne W. | First Impressions
So far, so good!Marsha M. | Online Move In
El cliente no dejó un comentario.tawana b. | First Impressions
Ashley was patient and helped a lot she allowed me to view the unit before purchase , explained thoroughly the processchieaka w. | First Impressions
There was some communications problems ! Between me and the office staff but it was work out !!. Thank you !WANDA H. | First Impressions
I would recommend this to everyone who needs a storage facility I love they staff members they are so nice and polite.Louise M. | First Impressions
El cliente no dejó un comentario.evelyn y. | First Impressions
El cliente no dejó un comentario.Telea M. | First Impressions
El cliente no dejó un comentario.tabitha r. | First Impressions
Just waiting on the extra money to get back on my card was told it should automatically put back ontanicqua n. | First Impressions
Thank you for your discount rate, provided for renting your storage lockerjanice c. | First Impressions
El cliente no dejó un comentario.RENITA P. | First Impressions
Very impress with the cleanliness of the storage area, Great customer serviceANITA R. | First Impressions
Dwayne is outstanding and his staff very clean officetheresa t. | First Impressions
Customer service was over the top wonderful, the young lady that helped me was truly phenomenal.Emma H. | First Impressions
The grounds, service and storage area where clean and kept. Easy to access and unload/ load. The personnel where friendly but showed almost no urgency. Nice place just give yourself plenty of time.Sam S. | First Impressions
You. Guys. Was. Very Helpful. You. Anwers. All. Questions. And. Showered. Me. Around. And. How. To. Get. To. My. Storage. Ben. Thank. You. Very. MuchJuanita h. | First Impressions
8 people in line &1 clerk. I waited an hour in line to pick up a UBox. Then waited 50 more min. before we were able to leave with it because it wasn't ready.Nicole J. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!