Renting a U Haul with a trailer attached to haul my car had my anxiety at an all time high. One of the colleagues at this location went above and beyond, answering all my questions, giving advice and letting me drive around their lot to get a feel for the drive. He eased so many of my fears and his advice came in handy multiple times during my cross country trip.veronica A.
Customer Reviews for U-Haul Moving & Storage of Northwest Spartanburg
Spartanburg, SC 29303
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Customer service was phenomenal and exceeded expectationsChristopher Z.
I had one issue with my storage unit being broke into. I went to the office to have them pull the video only to find out the my unit was not in sight of the cameras.JoAnn M. | Overall Experience
The team in Spartanburg are amazing. A special thank you to Hawk for helping secure an alternative when my scheduled movers cancelled.Anne G.
Customer did not leave a comment.Ken T.
Educate your employees about not arguing with customers because of their screw up. Such a horrible experience and the manager I talked to was so rude. They were charging me for 164 miles when in fact I did not drive over 40. This was so annoying.QUANAYSHA H.
Mr Hawkins the manager is a great guy. He and his staff went out of their way to help me with any problems that arose. this man needs a raise!Nolan C. | Overall Experience
Customer did not leave a comment.Joyce S.
Customer did not leave a comment.JUAN R.
I don't think anything needs to be improved. The employees were great, they were polite respectful and really helpful.Quiana M.
Great service!RICHARD G.
Customer did not leave a comment.Tammy L. | Overall Experience
Great customer service.BRIAN M.
Customer did not leave a comment.CYNTHIA M.
Customer did not leave a comment.BRADLEY N.
Customer did not leave a comment.THOMAS M.
Customer did not leave a comment.David K.
Customer did not leave a comment.Cathy P.
Customer did not leave a comment.RICHARD K.
Customer did not leave a comment.John G. | First Impressions
Customer did not leave a comment.William R.
I had visited this site and being a first time uhaul customer prepared for 20 ft truck two months prior to my moving date. The 20 ft was a must due to street access at the destination. Two days prior to my moving date the truck was on site and available. The site manager was very helpful and we did all prep for appliances dolly, moving dolly, furniture blankets and vehicle insurance. Good to go. Damned if your maintenance group didnt pull the ONLY 20 ft truck on site for overdue maintenance. Why try to schedule anything with Uhaul?ALVIN O.
I would recommend this place. But just know I reserved a 9ft van and got confirmation. But when I got there I was given a 15ft truck. He charged me correctly. But I had to use more gas which cost me alot more than I budgeted for. I wasn't happy about this but I needed to transport something yesterday on my day off. Still wasn't happy with that decision.Kimberly C.
Customer did not leave a comment.Jonathan C.
Customer did not leave a comment.Antonio W.
When my Ubox is Guaranteed to be stored in one place to be delivered at my home but ends up in another area, it becomes very inconvenient to have it delivered to my home if they say it's out of their delivery area.George T.
This location has always been very helpful. And the equipment is always in great condition. Joe BabbittJOSEPH B.
Your 100 miles free is definitely a tricky policy. Good one! I paid $101 for 85 miles but had I gone 101 miles I would have only paid for the one mile over 100. Very tricky.SANDRA M.
Awesome serviceAnthony N.
This was the best service i have ever had with Uhaul. The female at the counter was very helpful and pleasant. When i returned the truck, i got great service as well. This was the cleanest truck i ever rented.DOMINICK M.
Great friendly staffChristopher J. | First Impressions
Customer did not leave a comment.Ray B. | Overall Experience
Customer did not leave a comment.STEPHEN T.
Customer did not leave a comment.Thomas T. | Overall Experience
Customer did not leave a comment.CAREY A.
Worked with Hawk Hawkins in Spartanburg. That man deserves a big pay raise! He was friendly, helpful and made our entire UHaul experience a great success. I can not say enough good things about this gentleman. He was always there when we needed him (which happened to be a lot!) with a smile and a positive attitude.Margaret D.
Customer did not leave a comment.COREY E.
Customer did not leave a comment.THOMAS K. | Overall Experience
Customer did not leave a comment.JONATHAN W.
Customer did not leave a comment.CARROL W.
Customer did not leave a comment.billy D.
Move in was extremely smooth and easy. Location is amazingly huge, clean and has everything needed for moving in one place. I was very impressed. One issue… Our unit number does not appear on the map of the facility. #343 Even the staff was surprised. You need to correct the map. Even so, staff member led us to the unit so was not a problem.STEPHEN N. | First Impressions
The utility truck was dirty and had animal hair on the seats. It had red mud all in the back. I had dust and sticky stuff on the dashboard, on the door and on the floor. We didn't make them aware of this but all they did was wipe out a little bit of a mud in the back of the utility van. Was not satisfied at all.Mary J.
Customer did not leave a comment.David K.
Customer did not leave a comment.James S. | Overall Experience
Customer did not leave a comment.Harry B.
Good soupBenjamin W. | First Impressions
Customer did not leave a comment.MARIE F.
Hawkins, the general manager was great! I have rented with U-Haul for years as he definitely is an asset to your company. Very knowledgeable and courteous. Top notch facility and service.Jonathan W.
Store is very organized and they were very niceVIVIAN S.
Customer did not leave a comment.Ray B. | First Impressions
Customer did not leave a comment.clifford B.
Customer did not leave a comment.Clayton S.
Customer did not leave a comment.LOUIS C.
This is a huge Uhaul location. It was also close to home, which made it very easy for us to return.JANET S.
Very fast taking care of there customers nice places close to all other placesNAJEEBA C.
If I need to store anything again, I will definitely go back to this u-haul. Never had any problems! Never worried about my belongings while in storage!Frances W. | Overall Experience
Customer did not leave a comment.THOMAS M.
Staff is excellentJAMES L.
Manager is awesome!Ryan S. | Overall Experience
Customer did not leave a comment.Brandon G.
Great service overall with owner, 5 out of 5. Truck we were assigned had a very worn front right tire.. it has alignment issues. Needed repaired before 800 mile trip as that added to driver discomfort and fatigue keeping straight, 2 out of 5.John R.
Customer did not leave a comment.MICHAEL U.
Customer did not leave a comment.Jason R. | First Impressions
No improvements needed at this time. You guys were excellent and we appreciate everything yall did.JAMES E.
Customer did not leave a comment.Marco H.
Customer did not leave a comment.SANDRA C. | First Impressions
Customer did not leave a comment.christina D.
Wish we could have received the container earlier but we know you guys are busy, great working with you, will definitely use Uhaul again, have a great day.Jon M.
Customer did not leave a comment.Gabriel L.
Customer did not leave a comment.Francisco M.
I saved moneyROBERT S.
Got my needs perfectly, and included a few month of rental. It took an extra month, to get everything moved, so this worked out perfectly.Arthur C. | Overall Experience
I had a reservation at the Whitney Ave (Spartanburg, SC) location but the trailer had a six inch dry rot crack in the tread of one tire that I found when hooking up the trailer. They then transferred my reservation to this location. The trailer here had a large framing nail in the tire that I found as we were hooking up the trailer. I asked for a replacement tire and they agreed to that and quickly made a tire change. Both locations originally said the tires were holding pressure and were ok to go. That is the wrong answer when doing a 500 mile round trip. Please step up your safety standards. You used to be the best.Philip R.
Customer did not leave a comment.Krishauna J.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Scot M.
Stop asking for so many extras. I wanted to rent a trailer yet I had to go through five sets additional offers?Damon O.
I was very satisfied with the work U-Haul did on my truck. I have recommended them to others and will keep on recommending them. The facility was exceptionally clean.Robert W.
Customer did not leave a comment.Ivan L. | First Impressions
Customer did not leave a comment.Tyler V.
Have a Hawk at every store. His knowledge, experience and great personality will have us coming back to this location every time. Thank you for a great service Hawk.TABITHA K.
It was frustrating how long I had to wait to have my containers picked up. The date I was given over the phone was not accurate, and then the driver had an issue on the pick up date which caused further delay.David E.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.WALLACE H.
Nothing - I was happy with everything.WARNER L.
Customer did not leave a comment.Carlos F. | Online Move In
Customer did not leave a comment.Louie D.
Customer did not leave a comment.KENDRICK Lortroy R. | First Impressions
Excellent customer service. Great location!KOLAWOLE A.
Customer did not leave a comment.VANCE M.
Nothing. All is good!! Thanks.KIRAN L.
Customer did not leave a comment.Andriy K.
Reserved trailer online, when I arrived at the facility to pick it up had to wait an hour to get trailer. Not sure if the issue training, lack of understanding, or just old equipment. Why do I need to put all the information to reserve the equipment? If Ot needs to be re-entered when I pick up the equipment?Don R.
Customer did not leave a comment.MARTIN H.
Customer did not leave a comment.Steven B.
Great location.JERRY R.
Hawk and Dan were incredible. I stopped by several times, with many questions, and never once were they anything but gracious, patient, and thoroughly helpful. I've moved 15 times in 20 years and these gentlemen set to gold standard for what a customer wants and needs.Brendan M.
Customer did not leave a comment.Roberta C.
Had to pick up truck from location not near a home almost a 25 minute drive after I ordered it 30 days in advance for pick up less than 3 miles from our home and was giving no notice spent over an hour going to two different locations to pick up a truck we had reserved the month priorRonald B.
Customer did not leave a comment.Jose R. | Overall Experience
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.JOSEPH B.
The trailer needs the landing gear replaced it stripped. With the car weight it didn't want to raise the trailerLAWRENCE H.
Customer did not leave a comment.Charlitha T.
Customer did not leave a comment.DANIEL G.
Customer did not leave a comment.SAUL D.
I rent a truck every time I'm in town and the staff at this location is always helpful. They even know that I'm a Ford man and they try to make sure I get a Ford F 150 when I get there.Joe B.
Customer did not leave a comment.MATTHEW N.
Great customer service. Friendly and helpful atttude.Kevin D.
Customer did not leave a comment.ANDRIY K.
Customer did not leave a comment.Evan S.
Our experience ended well. But it was extremely frustrating when we got word that told us our boxes would not be delivered on the day that we had arranged a month before. We were supposed to get them delivered to us on Saturday and on the Thursday before that we got a text from someone from U-Haul saying they would not be delivered until Tuesday. We had already made arrangements, people had taken the time off and rearranged schedules to help us, so it became extremely frustrating that we could not get them on Saturday. As it turned out, we had to get a truck from U-Haul, empty our boxes ourselves, and unload them at our house. It was an extra, exhausting, and time consuming effort that we had to make in order to fit our pre-planed time frame. Daniel helped us with the arrangements but it was still very frustrating that we had to do the extra step and the extra work to get our boxes.Joe T.
Customer did not leave a comment.KEITH K.
Customer did not leave a comment.DANA A.
Customer did not leave a comment.BRIAN L.
Customer did not leave a comment.CLAYTON S.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.JACQUE R.
Customer did not leave a comment.Scott S.
Units are advertised online as "Interior 2nd Floor Street Level". Units are NOT street level.Matthew S. | Online Move In
Customer did not leave a comment.Kristen W. | First Impressions
Customer did not leave a comment.Clinton A. | First Impressions
Highly recommend this site. They are a one stop shop for all my needs.jimmy s. | First Impressions
Customer did not leave a comment.James S. | First Impressions
Customer did not leave a comment.Sharolyn K. | First Impressions
Customer did not leave a comment.Chris S. | First Impressions
We were shocked with the fantastic facility. Moving is not necessarily a fun activity. We were prepared for a horrible day of moving into the storage facility. What you have provided at 1500 International Drive, is TOPNOTCH!!!!!Anne P. | First Impressions
Customer did not leave a comment.Rodney W. | Online Move In
Staff was very knowledgeable and friendly!wallace g. | First Impressions
Customer did not leave a comment.Tommy B. | First Impressions
Customer did not leave a comment.kyle b. | First Impressions
Customer did not leave a comment.Rita T. | First Impressions
Customer did not leave a comment.gerald c. | First Impressions
Hawk and his crew are doing a fantastic job! They have turned my less than pleasant move into a successful job.Andreas t. | First Impressions
I use this company all the time and had never had a hard timeEDIE C. | First Impressions
Customer did not leave a comment.Nolan C. | First Impressions
Customer did not leave a comment.Austin L. | First Impressions
Customer did not leave a comment.Peyton E. | Online Move In
Customer did not leave a comment.Ann C. | Online Move In
Excellent service thxNanette W. | First Impressions
Customer did not leave a comment.Diana B. | First Impressions
Customer did not leave a comment.Terence A. | Online Move In
Customer did not leave a comment.Kari M. | First Impressions
Customer did not leave a comment.Rebecca J. | First Impressions
Pleased with the service, the facility and helpfulness of front desk team. Upgraded our original online selection to a bigger unit without any hesitationsor issues.MICHAEL F. | First Impressions
The store worker was very nice and informative and he showed us where our unit was explained how to properly lock and secure our unit He had a pleasant welcoming attitude the whole process was quick the building was clean the elevator was clean the location is perfect area right off the highway it’s the best experience I ever hadVirginia R. | First Impressions
Customer did not leave a comment.david c. | First Impressions
I have no complain about service..CURTISS LEE F. | First Impressions
Great bunch of guys. I'm glad they made me smile after moving 2200miles.Panchitta C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!