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Betty T.Customer Reviews for U-Haul Moving & Storage of Northwest Spartanburg
Testimonials From Recent Customers
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The gentleman was very nice! He made an excellent sale! Go see the man and help him make some money!
Brett G.Great overall and great with helping where they can.
Marty I.Would like in the future to be able to reserve the U-Haul rental storage before I leave with the truck rental because I was told I couldn't reserve my unit until the day I needed it... On the morning I was supposed to get my rental unit I spoke with four different people in two different states and Actually drove to two different locations before I could get two 10x10 storage units instead of the one 10 by 20 storage unit which actually cost me more money and way too much stress and too much time to schedule it. I have dealt with you all in the past and had great customer service but this time was 100% the opposite in scheduling !!!!
Chris M.Great experience, as usual.
Dorothy L.Awesome customer service
Catherine J.Everything was nice and smooth with the same day pick-up
Rayach Y.Everyone I spoke to was so helpful,I appreciate everything they did
dawn H.Alaya, Bryan and Hawk are always great.
PATRICK L.The equipment was in excellent condition. Supplies were readily available. Everyone was helping, educational about their work, very friendly. I would definitely recommend them to anyone.
Robert W.It was the best UHaul experience we have had. Fast pick up and drop. Counter reps were super nice. Plan on using this location again for trailer and moving needs.
Shaun J.Great customer service from both employees working there today.
Marcus E.All is well!
James L.The GM (Hawk) at this location is strictly by the books and would help with anything that's in the reach of his power. It's very organized here as well. I'll recommend this location to anyone in need of any kind of moving help.
TARAY R.Hawk and JR are amazing with their customer service skills, truly go above and beyond.
PABLO G.Excellent experience. Clean store that was well stocked. We were helped by Hawk who was knowledgeable, friendly, and got things done quickly. There were many options on site and the trailer was as expected. We couldn't be happier and will definitely be back!
Matthew L.Would not recommend uhaul. Horrible experience
Michael W.Give them the truck free is the only thing left, they got everything else covered!
Brian V.The service was great. The vehicle was in great condition. I use this location regularly and always a positive experience.
Michelle G.The staff at this particular location was GREAT!!! Very customer oriented and helpful from start to finish. By far the best experience I've ever had with UHAUL.
Pirun T.Have a better way to check truck back in after hours....wasn't able to complete check-in through app
GENIENCE T.I was very pleased with the service, it was quick, and at the time they were very busy.. I would recommend this location to everyone.
Robert W.Maybe some air freshener in the cab of truck smelled of cigarette smoke badly but other than that excellent experience.
Billy M.Keep up the great work!
Clayton S.Awesome staff, very courteous and helpful.
JAMES P.Was simply told where to stop and young man unhooked the transporter and wouldn't even think about me helping...took a maximum of 3 minutes.. great service. Thank you guys
Chris M.Honestly they made it super easy. It's amazing how seamless they are able to make it now days. Turn in took literally 5 min and I was on my way.
Evan W.Nothing every thing was good
Craig D.I dont think any improvement is needed. The vehicles and the property are clean and well maintained. The staff is very helpful.
Annie O.The staff was very helpful and friendly. More signage of the streets to help others know its there. I only saw it from the highway. Would never have known it was there otherwise.
Michael P.I was very satisfied with the service and equipment
Robert W.Hawk Hawkins, the customer service representative, was very polite and efficient. He was very professional and accommodating. Thank you Hawk!
Sheridan H.Dropping-off the trailer was quick and easy. The person working there only had to let me know I could drop the trailer off just about anywhere near the office.
John D.I ordered a pickup truck with a 5 x9 trailer with ramp for pick up Friday 4-8-22 days in advance originally from the Whitney road location. I was called informed that the equipment I ordered had to be picked up at 1500 international drive where it was in stock. I arrive at the new location on the day of my pickup they didn't have the pickup truck available like I was told they would. So I had to spend an extra 21 miles total round trip going to international drive because they were suppose to have the equipment I ordered. Instead of Whitney road when is within a mile of my home. I Should have been contacted letting me know they were out of availability for the pickup I ordered 4 days in advance.
Morgan T.It was not particularly the location itself. But you uhaul was very incompetence. Although customer service was nice, the representatives got things wrong such as shipping it to the right address and the time and day they were very late. They kept switching the dates of the drop off to my home without notice. They have done q lot of things that j did not understand. But again not the locations fault.
Johnnisha M.Manager was excellent. Thank you all you do.
Thelma W.Excellent service
Nanette W. | Overall ExperienceRep was very polite courteous and explained the check out process very well
Lynne G.Improve after hours drop off. Website could not verify my location when I tried to drop off, resulting in me having to drive home and return in morning. When I explained this to the csr he was unsympathetic and told me he could not refund me for the extra mileage and i should have just left van there. I also tried calling , and the wait time was 50-60 minutes which is also unacceptable.
Steven G.I was an hour late and was charged an additional day on the rental. I know these units rent by the hour and feel the correct charge would have been hourly...
Eddie O.Upon rental and return both representatives were courteous , professional and knowledgeable . I would use this location again.
Eric E.Keep up the good work!!
Chadwick M.Drop off was quick and easy, five stars for the service I received at this location your representative was outstanding and thank him greatly for making this a smooth transaction. I didn't have the gentleman's name but he looked to be the only individual working at the time. March 22 @ 6:30 pm.
Dominic M.No one did a walk threw with me. The gas was on 3/4 of a tank but when I returned it I was told it was on 7/8 of a tank which was a lie then I was told it was up to me to have caught the error which cost me $36 and even when I said y'all have the milage from the previous return and the milage of when I returned which was 28 miles I was told it was because I kept it running because simple math that if the truck got 15 miles to the gallon hell if it got 10 miles to the gallon it couldn't have burned 6 and a half gallons. We did not leave the truck running for the fact I didn't want to pay for the gas and by the way I did put $20 in before I returned it to get it back to the 3/4 that was in there when we received it which makes the agent look that much more like someone that was getting over on me cause gas was $3.99 a gallon which when totaled up would be 11.5 gallons I used when I only drove it 28 miles. This branch is a joke and not only will I never use it again I would never suggest anyone use it. The people are incompetent I was told I was read by the agent all the paperwork when I was only given 1 page that I was told to sign. I'm already was struggling with money only to be robbed by this branch for even more. This was supposed to be $19.99 plus gas which would have been around $45 dollars but my deposit was cash and I only got $11 back which means it cost 2 times as much and I could have done it cheaper and faster another way. All I wanted was a truck and even tho we counted 7 trucks sitting on the property and 4 were still there when we returned the box truck we rented I was told none were available. Never again will i make this mistake.
mike D.I was assigned a drop off location that no longer accepts uhaul drop offs. Don't understand why they would still be an option in the system if they no longer accept uhuals? Had to go out of my way to find a uhual location that would accept my trailer to avoid me getting a fee.
joseph F.Hawk Hawkins and his team were fantastic.
Scott E. | First ImpressionsGreat experience.
Tracey M.Employees were very friendly and helpful with all my needs
DWIGHT R.Mr. Hawks is a excellent manager and his staff always helpful thank you
Nanette W. | First ImpressionsExcellent Customer Service Thank You!!
GARY M.The location was great but the assigned vehicle was terrible. Steering in this truck was loose and had six inches of play so that I had to constantly move the steering to keep the truck going straight. I informed them at the location so maybe it will be repaired.
Damon O.Hawk is such an awesome guy!
DAVID H.Hawk and his crew are the best out there!!
CHADWICK M.Not clear to a new customer where to access building
James S. | Online Move InStaff has always been helpful and friendly. Eager to accommodate our wishes and to work out any issues.
Joseph F. | Overall ExperienceVery helpful and friendly staff
Albert L.Great place to store you items, awesome experience all the way around.
Nicholas D. | Overall ExperienceCharged for truck damage and there was no damage. This was resolved after speaking to three different reps
James S.Excellent service!!!
STEPHEN F.The front end on that truck needs attention. The steering was a bit squirrely at highway speed.
KERMIT L.I had one issue with my storage unit being broke into. I went to the office to have them pull the video only to find out the my unit was not in sight of the cameras.
JoAnn M. | Overall ExperienceMr Hawkins the manager is a great guy. He and his staff went out of their way to help me with any problems that arose. this man needs a raise!
Nolan C. | Overall ExperienceGreat friendly staff
Christopher J. | First ImpressionsMove in was extremely smooth and easy. Location is amazingly huge, clean and has everything needed for moving in one place. I was very impressed. One issue… Our unit number does not appear on the map of the facility. #343 Even the staff was surprised. You need to correct the map. Even so, staff member led us to the unit so was not a problem.
STEPHEN N. | First ImpressionsGood soup
Benjamin W. | First ImpressionsIf I need to store anything again, I will definitely go back to this u-haul. Never had any problems! Never worried about my belongings while in storage!
Frances W. | Overall ExperienceManager is awesome!
Ryan S. | Overall ExperienceGot my needs perfectly, and included a few month of rental. It took an extra month, to get everything moved, so this worked out perfectly.
Arthur C. | Overall ExperienceThe storage facility was awesome. I never had any problems that the personnel there couldn't take care of. Renting a truck from them is a little more difficult, however, Hawk Hawkins is awesome! He takes care of wverything.
James T. | Overall ExperienceUnits are advertised online as "Interior 2nd Floor Street Level". Units are NOT street level.
Matthew S. | Online Move InHighly recommend this site. They are a one stop shop for all my needs.
jimmy s. | First ImpressionsWe were shocked with the fantastic facility. Moving is not necessarily a fun activity. We were prepared for a horrible day of moving into the storage facility. What you have provided at 1500 International Drive, is TOPNOTCH!!!!!
Anne P. | First ImpressionsGreat place, friendly staff. No problems or issues
Craig M. | Overall ExperienceStaff was very knowledgeable and friendly!
wallace g. | First ImpressionsThe General Manager there is awesome. Outstanding customer service and patience.
Kendall S. | First ImpressionsHawk and his crew are doing a fantastic job! They have turned my less than pleasant move into a successful job.
Andreas t. | First ImpressionsI use this company all the time and had never had a hard time
EDIE C. | First ImpressionsThe facility was super clean and the staff were very friendly and helpful! I got a smaller storage unit thinking that I could fit everything in it but when I realized I couldn't, they got me switched over to a larger unit hassle free! Also, the complimentary carts they had in the unit were super convenient for moving things from the truck to the units. Definitely recommend !!!
Sarah A. | First ImpressionsAbsolutely great experience all the way around !
Shawntea N. | First ImpressionsDealing with Hawk was a pleasure.
donald g. | Overall ExperienceExcellent service thx
Nanette W. | First ImpressionsUHAUL customer service is way below standards. No one answers the phone, there's no place online to handle my issue. This is in no way a reflection on Steve August or his staff. They just don't have enough people. They iare expected to be in the office handling walk-ins and answering the phone, but they also need to show new customers their units and go over the rules and regulations etc. Problem is there is only one person scheduled to handle all of that. UHAUL needs to hire more staff to take care of customers needs in a timely effecient manner. When someone did answer the phone, they were friendly, polite and knowledgeable and took care of my issues.
Laura L. | Overall ExperienceCustomer service is not good!!!
Bramlin S. | Overall ExperienceI would totally use and recommend this store to anyone looking. Management to customer service was patient and very helpful. Gracias
Michelle D. | Overall ExperienceA error was made by the facility which caused me to not have access to my unit once. I attempted to resolve the situation politely by explaining my encounter with the company to the manager . The manager responded by being very unprofessional and rude during our call while knowing they were at fault for the situation. I personally would not recommend them to anyone due to the lack of professionalism and customer service I experienced during that time.
Najayyiah L. | Overall ExperiencePleased with the service, the facility and helpfulness of front desk team. Upgraded our original online selection to a bigger unit without any hesitationsor issues.
MICHAEL F. | First ImpressionsFirst I would like to thank Steven August for answering his cell phone while on the road, on vacation. If not for Steven taking control and handling my issue I wouldn't know that U-Haul made a mistake with our storage unit. So thank you Steven August and for you I will remain a customer and refer your U-Haul. Happy Thanksgiving
Michelle D. | First ImpressionsSteve, the manager, is the reason I stayed as long as I did. Really good dude!
Christopher F. | Overall ExperienceThe staff was courteous. The facility had continuous issues with unlit alarms and access after office hours. The final straw was the night of Nov. 7th I had professional movers come to finish packing for our move to Utah and was unsuccessful gaining access to the building. The movers had to go, so I was forced to finish my move with a rental trailer cost and an additional months rent on my storage unit because it renewed on the 9th. The person who was in charge, Steve, acknowledged the problem with access to the building and apologized for the inconvenience but UHaul corporate does not assist with discounts..
JESSE G. | Overall ExperienceInsect and mice issue in storage unit. Several items damaged. Moisture problem as well. Mold on furniture after only 8 months.
donald c. | Overall ExperienceI was not able to access my storage space after office hours and it almost cost me a job! The staff didn't really care that the lock code didn't work! I canceled because of it!
Terrell S. | Overall ExperienceEverything was good thank you!
MICHAELWAYNE S. | Overall ExperienceThe general manager was very helpful.
Joseph L. | First ImpressionsOnly one thing stands out that needs a fix. The staff is great but you are understaffed. There should be a minimum of 2 people there ALL the time. It is not right to expect ONE person to do this job, can not be done. Steve August is the best. Like most places today they understaff their business. Uhaul, be different than the rest hire more staff.
Richard M. | Overall ExperienceThe store worker was very nice and informative and he showed us where our unit was explained how to properly lock and secure our unit He had a pleasant welcoming attitude the whole process was quick the building was clean the elevator was clean the location is perfect area right off the highway it’s the best experience I ever had
Virginia R. | First ImpressionsThe location was convenient, and easily accessible. I got locked out of the unit with no real notice. Management would not return emails requesting help. The storage unit leaked water on my belongings, ruining a few pieces of furniture, and there was no attempt to make it right. I get opting out of the insurance, but not even an apology or attempt to fix the unit. It was as if I should have known that was a risk of renting a storage unit. I would not recommend.
Brett R. | Overall Experiencestorages were extremely dirty, full of spider webs and spiders, had to sweep it out and spray before I could put anything in it
Michelle W. | First ImpressionsLove, love, love the climate control storage units. Staff friendly and helpful. The only needed is better layout of numbers to guide you to the right place. It is a bit confusing upstairs on the second floor in finding your unit. Love the convenience of being able to drive truck inside to load/unload if raining. A++++
Rebecca S. | First ImpressionsNinguno
Ronnie S. | First ImpressionsGreat experience and staff and facility.
Richard M. | First ImpressionsBueno
terry k. | Overall ExperienceGreat experience. I would use them again.
Grace T. | Overall ExperienceThe manager I met was super friendly and very helpful. I would recommend this place to any of my friends and family
Jason M. | First ImpressionsDaniel was the representative that checked me in and played a video game the entire time while briefly informing me of the most important things I should check. An I now have to pay the price.
Nereatha T. | First ImpressionsThe side entrance in and out of the place to get your items moved is absolutely insane! You have to have door stops to hold the door open so it won't close on you. Not access friendly at all.
Teressa C. | Overall ExperienceNo Negatives. Bill
William P. | Overall ExperienceBueno
Katherine C. | Overall ExperienceExelent service
Katherine C. | First ImpressionsI have no complain about service..
CURTISS LEE F. | First ImpressionsExcellent experience!
Ryan S. | Overall ExperienceThe employees were super nice. When the facility is finished it should be better. Access is clumsy.
Leilei W. | First ImpressionsVery friendly customer service! Love the location and the indoor facility!
Teressa C. | First ImpressionsOne thing I would recommend as far as the facility. They offer you a free storage, doesn't mean we don't deserve to have it clean and presented well. One young lady, could of had a better attitude.
Barbara T. | Overall ExperienceI would never rent from there again. My building was broken into and my merchandise was stolen. It was the worst experience I ever had.
Jan J. | Overall ExperienceGreat employee
Lakista A. | First ImpressionsSteve really went out of his way to make my storage renting experiance excellent. The one free month of storage is quite a bonus too!
Alexander W. | First ImpressionsGreat bunch of guys. I'm glad they made me smile after moving 2200miles.
Panchitta C. | First ImpressionsMy only issue was because my unit was burglarized. The outdoor units were new and in the process of being secured with cameras. The manager,Steve, was awesome!!! He totally took care of me. ¡Gracias!
Christopher F. | Overall Experience