Customer Reviews for U-Haul Moving & Storage of Northwest Expressway

Rating:

1.0

I reserved a 10 foot truck due to the pricing. I was given a 15 foot truck and when I asked if the rate was still $19.95 and was told yes. Today the summary of charges were sent and I was charged more.

Rating:

5.0

Everything went just as expected and how I thought it should go. The associates were pleasant and nice to work with.

Rating:

3.0

Application to return equipment didn't work. Ended up calling corporate office since it was after hours. Then called the local facility only to be placed on hold for 14:34.

Rating:

1.0

So, moving is listed as one of the top three most stressful events a person will ever experience, right? Well if you want to make it the number one most stressful, then look no further! Robin at the NW Expressway store has you covered. I ordered my vehicle ahead of time through excellent customer service reps at the 39th and Tulsa location (Shout out to Chris for being kind and helpful!) and then had the unfortunate experience of dealing with Robin at the NW Expressway location. I came in to pick up my vehicle and she asked what my plans for the vehicle were. Moving. Did I really think I was going to need my vehicle for the multiple days I had booked it? Yes, that's why I booked it for multiple days. Then the fun came down the pipe. "You know there's a catalytic converter thief going around? He's gonna find you and he's gonna take the converter off this truck and you're going to have to pay for it." Well, I said I'm not too worried we have security cameras and it'll be stored in a safe place. "Oh you're using this for storage? Oh forget the converter he's gonna hotwire this truck and steal all your stuff and then you're not gonna have anything and you're gonna owe us a truck." I could go on and on about how she continues to go on and on about how all our possessions would be stolen and that renting the truck was a horrible idea but I'll move on to the way she treated the customer who walked in while we were dealing with paperwork. Her first words to this person were, "Oh I know you're not standing there looking at the menu like you ain't got a reservation. We don't have anything for you." Needless to say during the entire time I had the reservation I was so stressed out about theft or catalytic converter bandits that I didn't sleep for three days straight. So. I would personally like to thank Robin for her excellent maneuvering and making the process of moving truly the most stressful time in my entire life.

Rating:

2.0

This is the SECOND time I have been charged more than what my receipt says. Yes it will come off in 3 days but it's still annoying. I also got charged before I dropped my truck, then when I dropped it off I did not get a receipt in my email. My total was $77, my bank account says $99 was charged. I will start using a other truck service.

Rating:

5.0

All went very well. Thank you

Rating:

2.0

Truck blew a tire after 15 miles. Tires were obviously worn and uhaul knew we were driving ~400 miles. Added 3 hours to our already long drive. On top of that, a last minute change to the pickup location wasn't ideal. The reservation was made in advance I'd expect uhaul to ensure the vehicle is at the expected location rather than pushing that to their customers.

Rating:

3.0

$20 for the ability to turn in the vehicle early when nobody was on site was absolutely ridiculous. I could have saved money by keeping the truck longer. I was punished for turning it in early.

Rating:

5.0

They were responsive and immediately helpful as soon as we arrived. Made drop off a breeze.

Rating:

5.0

I don't remember their names but the 2 ladies who helped us went above and beyond to get us taken care of.

Rating:

2.0

People working in this location could be a little more welcoming and friendly to customers. I didn't feel appreciated as a customer.

Rating:

5.0

Next time let me know that the $5.00 furniture pad rental is $5.00 per day .. It does not state that in the agreement nor was I told that by the rental agent. For $25.00 I could have bought a suitable replacement and kept all 6 of them....

Rating:

3.0

You never know who you are talking to or what the customer does. Comments made and pictures being taken of the customers setup (trailer hitch) can be taken as a insult. The setup maybe that way for the customers living. If I accept the equipment that way then it is my responsibility and return it the same way I received it. That was the agreement.

Rating:

5.0

Very friendly and professional

Rating:

5.0

Best customer service experience in a long time.

Rating:

1.0

Awful customer service. I will never use again.

Rating:

5.0

The two women working there were amazing. Knew their jobs and were more than willing to help as they moved customers quickly through each step

Rating:

5.0

Discuss the bill and let you know what deadlines will required to make the overall cost.

Rating:

5.0

All these girls up here a rock stars

Rating:

5.0

The staff at this location always has the best attitude! They all deserve a raise!

Rating:

5.0

These girls are awesome. Always helpful and courteous

Rating:

2.0

People that works there look at you like a piece of shit They don't even greet you or welcome you ! They talk like they are force to do it Eating on the counter when customer on the counter is very unprofessional! I'm o say I dropped off a trailer they just look at me and didn't even said good afternoon just look at me like I'm bordering them with my business Will never go back to that location very disrespectful

Rating:

5.0

The crew here is the best Have been doing business with this crew and location for years !!

Rating:

1.0

Several issues. I was misinformed about return policies that required me to drive an extra 40 miles to return a trailer. I was told by an employee that my reservation had been flipped so many times as the reason they had the wrong date, when I only changed it one time. Overall, the employees were just RUDE to me, treating me like I was always in the wrong. I will never use this location or refer this location to anyone. I had much better experience with the Quail Springs location. JUST TERRIBLE ATTITUDE AND CUSTOMER SERVICE. YOU SHOULD FIRE THE WHOLE TEAM.

Rating:

5.0

Robin and Brandy always take great care of me. Because of them, I pass closer rental locations because they always provide such outstanding service! Greg

Rating:

5.0

Fantastic experience! Quickly in/out, without any issues. We unfortunately dropped the trailer off during a monsoon & they didn't bat an eye at the rain. We were completely fine with waiting it out but they insisted on getting us checked in so that there were not any issues that hold anyone else up. Thank you so much

Rating:

5.0

Great customer service.

Rating:

1.0

Y'all's morning staff needs a greater attitude

Rating:

5.0

N/A

Rating:

4.0

Another location had reserved a truck for me. When I go to this location they informed me that they did not have the truck that was supposed to have been reserved for me. I explained that I only needed it for about 3 hours and they found a truck in their inventory they were able to rent me for the short time I needed it.

Rating:

5.0

The ladies who run this operation make you feel like family. I rent on a regular basis but not so much from this location because our business moved…..but the moment I walked in the door you would think I'm there every week. Michael helped me…he was new and it was a good experience. Don't find this kind oF SERVICE ANYMORE.

Rating:

1.0

The location we picked dodn't have the truck size we reserved over two weeks in advance available so the day before they offered either the size up or size down. Size up (26 foot) was too long for our location so we had to go with the 17 foot instead of the 20 foot we reserved. On the day we are to pick up the truck when we arrived they said it the 17 foot one hadn't been returned so we only had the option of 15 foot or 26 foot. We had to go with the 15 foot because 26 foot was too long for the space we needed to get in. Now with a shorter truck we had to take 2 trips which cost more in gas and mileage as well as having to keep our movers an extra hour for an additional cost. This additional cost is all because what we reserved wasn't available. The staff on site were rude and said we could drive to a different location to get the size we wanted. We reserved the truck at that location because of the convenience and proximity to our house, telling us less than an hour before movers get there that we could drive to a further away location was inconsiderate. What's the point of a reservation if you can't provide what is requested? Ended up spending an additonal $150 because the size truck we asked for wasn't available.

Rating:

5.0

Would like to thank all of your storage employees especially Rhonda,thank you for all your help and assistance

Rating:

5.0

Staff at desk were very efficient and fun !

Rating:

5.0

This location is a great and amazing location to rent from

Rating:

5.0

Convenient location.

Rating:

5.0

I have used UHaul for well over 30 years and plan to continue to do business with this company. The customer service at my last location used on NW Expressway was exceptional! The team that works there is dedicated to providing great customer services and personable. They truly care and it shows! Thanks again… A Loyal Customer

Rating:

5.0

Nothing. The girl that checked me out and back in was a pleasure! Great attitude and very friendly!

Rating:

5.0

Personel on duty were great help. They were polite and professional.

Rating:

5.0

Nothing! The staff were very nice informative and friendly and the office area was nice and clean I would highly recommend good job

Rating:

2.0

1. Inform customers that products (i.e. furniture dolly) will not be available PRIOR to the reservation date so that the customer can make alternative plans. 2. When inform the customer that there is no furniture dolly, it would have been helpful if the the person behind the counter could have attempted an apology or some sort of regret as opposed to a matter of fact response that I was given. 3. Cleanliness of the cab left much to be desired upon my picking it up. 4. The only positive aspect to my experience today is the check in process upon my delivery back to the location. She was extremely friendly, helpful and courteous. 4. Since my experience left much to be desired, a gesture of some sort from the company would be beneficial to insure I return to U-Haul for my future needs.

Rating:

3.0

Was pretty confused on what to do once I got here but it turned out alright.

Rating:

5.0

Awesome staff

Rating:

4.0

Make it an option to go back and add pictures to the damage pre-check process, it would also be helpful if you gave the new renter stickers to put on the damage spotted to make it easier to show in the pictures and make sure nothing is accidently charged to them.

Rating:

4.0

The only thing was all the ice and snow in front of the building. The staff were great!

Rating:

5.0

Rented truck with 5/8 tank of gas. Personnel at pick up wouldn't top off tank to full so it would be easy to bring back with same amount of fuel.

Rating:

5.0

All was as expected.

Rating:

5.0

After using several other U-Haul locations, I found this location to be the most efficient and clean of any I have tried. Reserving a truck by phone with them, was finished in under 2 minutes, may be less than one minute. Of course that was possible because my information was already in the system. On arrival, the two women in the office were exceedingly well-prepared for my arrival, and check out took less than 5 minutes. The only delay was really my fault. Return was the easiest and fastest ever. The same person saw my arrival and hustled out to complete the return. I highly recommend this location.

Rating:

5.0

Nothing. The customer service was perfect

Rating:

5.0

Employees are the absolute best.

Rating:

1.0

I rated poor because I didn’t rent a uhaul or storage someone used my identity I will be reporting this

Rating:

5.0

Every time I had a question or problem the staff helped me promptly and efficiently. This Uhaul was very helpful in my time of need. Thank you Uhaul staff.

Rating:

5.0

Everyone working at this location is awesome! The ladies are always super helpful and always put a smile on my face. Thank you.

Rating:

5.0

Great facility. Love the cleanliness. Seems very secure.

Rating:

5.0

Very professional manager and staff. They all were very friendly and pleasant to work with. Awesome Team.

Rating:

5.0

Had to use the storage longer than planned while out of state. Whenever I called management regarding any payment or concern, I was always met with respect and understanding.

Rating:

5.0

Everyone was so friendly and helpful!

Rating:

5.0

The staff there is top notch. If they haven't already been given a raise they definitely need one. Please!!.

Rating:

1.0

Rude

Rating:

5.0

The staff was really friendly and accommodating. I had minor requests that they were more than happy to fulfill which made unloading and moving in a breeze. Great people and really helpful when I needed it the most! Highly recommend. Thank you!!!

Rating:

5.0

This was my first experience renting a storage unit. Robin and the staff were very helpful in answering my questions and feeling comfortable with the rental contract and all of its requirements. I would highly recommend this U-Haul location to anyone needing a temporary storage unit.

Rating:

5.0

They got me right in and took good care of me... Thank you Von

Rating:

2.0

Closing out my storage unit was a little difficult lack of communication among the staff but I understand that sometimes their busy busy

Rating:

4.0

Restroom was not in order both times we rented a unit in April about 3 weeks apart.

Rating:

1.0

I will refrain from commenting at this time.

Rating:

5.0

Robin does an excellent job as a manager and has great customer service skills.

Rating:

5.0

Robbin is amazing

Rating:

5.0

Robin was great she helped w all I needed will recommend her to anyone that needs a uhaul or storage

Rating:

4.0

Thank you to Robin Nero for cooperating with me in my U-Haul rental needs.

Rating:

4.0

I vacated the unit and called the office on 10/17. I expected an adjustment to my account but instead got a bill for the next month. When I called again on Nov. 9 it was cancelled. I was told by the office that it was not processed by corporate in a timely manner.

Rating:

5.0

Robin at this location was amazing. I had such a horrible experience getting my U hual in Texas . Robin had turned my weekend around . Her and the rest of the staff were so great. After a bad experience it was hard for me to think things would get any better. But they changed my experience for the better. Super great people.

Rating:

5.0

This team made the entire moving process fast, convenient, and stress-free. Very excellent service, will definitely use again.

Rating:

5.0

I felt like we got to be friends with Robin, who was always helpful and positive. We have already recommended Uhaul Storage to a number of close friends. We enjoyed the professionalism and courtesy of the entire staff.

Rating:

4.0

The staff on site were always helpful. Robin was a great big help every time I interacted with her. My only complaint is the phone and wait times. I could never get through to the actual site and would have to drive up there to address anything. Even if trying to call the main corporate line I sat on hold for up to twenty minutes on most occasions.

Rating:

1.0

Management was so rude and unhelpful. Definitely during a time of covid she was not meant to work in customer service.

Rating:

5.0

Robin was very friendly and helpful.

Rating:

5.0

Ms Nero was always so helpful and nice

Rating:

5.0

Nice People

Rating:

2.0

STAFF WAS RUDE AND UNFRIENDLY. THE FACILITY WAS DIRTY AND TRASH CANS OVERFILLED AND TRASH PILED UP. OVERALL A BAD EXPERIENCE.

Rating:

5.0

Every member of the staff that I interacted with during my move-in and return of my rental equipment was very kind, courteous, attentive, patient, and understanding. Even in the midst of an extremely busy day, they were very courteous and helpful!

Rating:

2.0

the unit itself was great,,easy to get to and secure,,where my problem comes in is after i moved my belongings i was getting harrassed about payments,,bad customer service,

Rating:

5.0

Great experience

Rating:

4.0

rented four units for 3 years and two more units for 4 years was dissappointed when I couldn't rent one of the last two units I had. I was told they had to be rented together so I moved out of both!

Rating:

3.0

Sad that you rent the small trucks for only four hours, my mom and I are not young energetic women, good thing we had a friend come help, so we finished before the forth hour.

Rating:

3.0

other than a bad tire from the the start, the drive was ok. the storage room was on 2nd floor & I'm disabled.

Rating:

5.0

Nice to me

Rating:

3.0

Why is it if you have a second level building and you cannot have an elevator, I'm 51, a ramp really doesn't help especially when you have to do the move by yourself, I'm not young anymore.

Rating:

5.0

Robin was great helped w all I needed and took the time to explain everything.wish there were more people like her

Rating:

2.0

The staff that works there is not helpful at all

Rating:

5.0

Robin is great!

Rating:

2.0

Treated rudely and disrespectful by some staff was threatened by a staff member and overall experience was dissatisfied

Rating:

5.0

Thank you.

Rating:

5.0

Great service !

Rating:

5.0

Very helpful workers. The only knock I have is that each transaction takes some time and a line will form in the mean time.

Rating:

5.0

Thanks for moving the trucks and trailer so that the moving van could fit!!!

Rating:

5.0

rented for over 4yrs never a problem

Rating:

5.0

I'm very pleased with the moving truck company

Rating:

5.0

They were so nice and went above and beyond to help me.

Rating:

4.0

ocation and convenience were major reasons for using the U-Haul location.

Rating:

5.0

Very happyGood job

Rating:

4.0

This location maintained my U-box for almost 3 years while I traveled. I never had any concerns. Payments were easy to maintain through my online account, but I do not recommend auto pay.

Rating:

3.0

Mrs. Nero the GM was very helpful nice and professional. Her team liked professionalism.

Rating:

5.0

Service was good.

Rating:

3.0

I was editing a previous reservation that was messed up and I am hoping this one is fixed. The person I talked to seemed sidetracked with other things. It was difficult to get my questions answered.

Rating:

3.0

We had no issues during most of the 3 months we had our things in storage. However, when we went to move them out, the climate controlled units were 10 degrees above the max temp.

Rating:

5.0

I would highly recommend your company doe any storage and moving needs. Thanks!

Rating:

3.0

Employees park in spaces nearest self-storage loading/unloading area, so harder than necessary to access units. Can't cancel auto-payments online. Had to call twice & held over 20 min to cancel.

Rating:

4.0

Fit the bill for my needs. Auto draft made things easy and closing my account was simple and hassle free thanks to Cody.

Rating:

1.0

N/A

Rating:

5.0

Robin and her crew in Oklahoma are customer service driven. I drive past numerous neighborhood dealers and 2 Uhaul centers to get to her center. Why?... excellent customer service. JC from Sacramento.