Comentarios de los clientes para U-Haul Moving & Storage of Northwest Expressway

Not very friendly... Except for the lady you checked the truck in.

Very nice and customer service driven associates

The vehicle steering system and alignment is out of balance and it makes it difficult to drive

For me it's one of the best locations here in Oklahoma City. They always have all size trucks available and supplies needed for moving.

Once we got the truck loaded, the sliding door would NOT close! Unacceptable. When returning the employee said my husband push the door back too far. Why would he get up there and push the door farther into the groove? Employee should have apologized.

Make it cheaper

I felt like I was harassed by a staff member due to me renting the truck extra days. As long as I'm paying for it it shouldn't matter how long.

Friendly staff

Great customer service! Staff was knowledgeable and able to answer my questions!!!

Robin does an excellent job as a manager and has great customer service skills.

The service and staff were excellent for getting me what I needed. I had called a representative earlier that evening and was told there wasn't anything available for 60 miles of me. But after visiting the website my self I found on within 30 miles of me and booked it immediately and since that the service and attention was great. Thanks again for coming through for me.

The app for online return kicked me out 3 times due to “loss of location”. I had to go through the process of taking pictures of everything 3 different times. It was a 27 minute ordeal. So thankful we decided to bring the truck back last night. If we had that kind of trouble this morning at 8 am it would have been “late”.

Robbin is amazing

Price was a little high but everything else was great

The man working behind the counter was difficult to deal with. It started when I arrived and he obviously saw me. He continued to clean the truck and after about 5 minutes he finally came inside. Then I was asking him what I needed to do incase I had car trouble or got into an accident, who i needed to contact. His reply was that I had to have the trailer back because it was going out the next morning at 0900. With me fully understanding that it was going to be used, I asked if there was a point of contact to whom I could inform incase of an accident so they could get another trailer for the next customer. His reply was I had to get the trailer back, it wasn't an option, and he shouldn't let me rent the trailer out to me. Then proceeded to tell me I should go somewhere else. What kind of customer service is that, to not give me an answer but to tell me to go elsewhere? All I was trying to find out was a POC so the next customer wouldn't be without a trailer. Also, there were 2 other trailers at that location. Overall, customer service was non-existant and I will not go back to that location.

For someone to be in store. Attentive, and polite. Specify that you still have to go in store to pick up the keys when ordering online.

Rep started off cold(but it was cold outside) but she warmed up during the transaction!

The customer service person was amazing. Super friendly and quick! Thank you!

Better communication and over charged me

The staff was very unprofessional and rude. I reserved a 10 ft truck and felt like I was forced into a 15 foot truck because they didn't want to be bothered with the 10 ft truck I had reserved. At the time of payment I was told by staff they couldn't provide an itemized break down of charges for the truck, dolly, and mileage.

My truck was due back at 11:30 am. I called early that morning and asked for a 3 hour extension since the only truck that location had was not a 1-way truck and had to be returned back to that location. They said no problem and extended me to 2:30. I believe I returned it by 2:45. Lady checking me in said no problem. Then I was charged for the entire extra day and the insurance for that day as well. It's one thing to have to pay for the return miles to OKC when I'm moving to Norman and there is a UHaul in Norman but getting charged for a whole day for 2.5 hours extra when that's the only truck you have is unacceptable and I already paid the $30 in mileage just to bring it back. This is my second complaint for my last 2 rentals in the last 60 days. Probably will not use UHaul again unless at least one of my issues is resolved. I didn't tip off fuel so that's on me for rushing back but final bill was over $380 for a 26' truck that I had from 11:30 AM Monday to 2:45 Tuesday..

To whom it may concern, I was extremely impressed with the very neat and clean uhaul store and parking area. I arrived first thing in the morning and it was still dark outside but this location was very lit up. Saleem was nice, respectful and very helpful. He even brought me the truck and parked it next to my vehicle so I could transfer all my belongings needed for the rental. I was a few minutes past my return time and he didn't charge me extra for it. I will need to move my toolbox again in the near future and I'm definitely returning to this location. I really appreciate the help Saleem provided so early in the morning. I've noticed over the last several years that customer service has gone down hill with other companies, most of which have gone fully or mostly automated. Machines cannot provide the customer service that humans can. Saleem deserves a raise! From now on when I need to rent a truck or trailer the only Uhaul store I'm going to is the NW expressway store. Thank you Saleem, I will be back in the near future! Thomas Boswell

Weather conditions at the time did not allow anyone from going out and clean the equipment or trucks.

It was as seamless as possible! Great Job!

Great job by the Uhaul team. Fast check in. Fast check out. I did the online check in, so highly recommend that service. Such a nice pleasant crew at this location.

Robin Nero was a big help she made the process easy and fast best customer service I have ever had

Don't double charge customers for their trucks when they return them on time and clean

This location is amazing! The only thing that would they could do to improve this location is to provide free hot food 🤩

.

To improve?: Get rid of the masks. Just want to say that i was having trouble with my phone, getting the drivers license and basically everything to work on the phone. The two lady employees worked around it and were very friendly and helpful.

The ladies were helpful and professional. I was hesitant to rent with Uhaul after my last experience. So glad I did though

The representatives assisting me were very nice and professional. However, the vehicle itself was not what we expected. We have rented from UHaul in the past to help us move but this time the truck was not driving as smoothly, the steering wheel was very hard to steer, and the truck itself looked beat up. Thank you.

They ran a tight shil

Robin was great she helped w all I needed will recommend her to anyone that needs a uhaul or storage

I loved your employee who took care of me! I'm so sorry I don't remember her name!

Overcharged

Robin was EXCEPTIONAL and went out of her way to get the truck I needed. Then she really worked with us on moving day to make thence flow smoothly.

Thank you to Robin Nero for cooperating with me in my U-Haul rental needs.

More Friendly people at this location the Lady is very rude

Very efficient.

.

I vacated the unit and called the office on 10/17. I expected an adjustment to my account but instead got a bill for the next month. When I called again on Nov. 9 it was cancelled. I was told by the office that it was not processed by corporate in a timely manner.

The procedure to check out the truck was very time consuming and had many interruptions. Calling the location by phone was impossible to get any answers or help.

When will I receive my money back on my card... I was told that it would come back immediately but I was charged 100.00 and still no refund of 25.00 ... I've called the store several times but no answer...

Great staff. Friendly.

RUDE and DISORGANIZED!!

Lady at the desk was a huge help!!!

The owner was so personable! A great experience!!

It was difficult to drive into the parking lot, space was too small for the amount of trucks and equipment taking up space to park. Took over 30 minutes to be waited on due to the amount of customers there and only one person providing service. The truck was difficult to drive due to needing an alignment or steering column fixed. Ramp did not work on the truck.

Takes too long to Check out. You have to do everything on phone which is hard on older people but maybe you guys don't care. Bring back customer service

The equipment was clean. Our trip included light rain. The passenger side roof in the box compartment leaked. Had we known we would have better protected the cardboard boxes in that area. In addition, the back door leaked water in the back of the truck. I might have understood the back door leaking in a deluge, but not in light rain. The truck, once warmed up, acted like it didn't want to start after stopping (e.g. for gas). It started well when cold. After that, every time we stopped for gas we were concerned the truck wouldn't start again. It always did, but something wasn't quite right with that mechanism/process.

Be a little more prompt, a 1-person operation is limited in #-of -customers to help at once.

Was told truck was Full of gas. It was not. But I did return it FULL. The counter person would not work with me on the mileage problem. Would not even offer a better solution

Staff is rude and act like they don't want to be there! I get that we have bad days but The past 3 times we have been to U-Haul (this location and Yukon) the staff makes it not a pleasant experience! Because of this we are looking into buy our own trailer as we are tired of being treated poorly

Maybe try to put ramps on your pickup trucks to ease the burden of loading and unloading goods. Thanks

Great employees were very nice and helpful

The representative was a older to middle aged woman that was extremely rude and aggressive. Threaten me with the police instead of asking for an update . She acts like she loaned me the vehicle. It wasn't free lady. I guess thats why she works at a uhaul, no brains needed.

Moving help in Havelo k NC was horrible

Perfect!

Robin at this location was amazing. I had such a horrible experience getting my U hual in Texas . Robin had turned my weekend around . Her and the rest of the staff were so great. After a bad experience it was hard for me to think things would get any better. But they changed my experience for the better. Super great people.

This team made the entire moving process fast, convenient, and stress-free. Very excellent service, will definitely use again.

I felt like we got to be friends with Robin, who was always helpful and positive. We have already recommended Uhaul Storage to a number of close friends. We enjoyed the professionalism and courtesy of the entire staff.

The staff on site were always helpful. Robin was a great big help every time I interacted with her. My only complaint is the phone and wait times. I could never get through to the actual site and would have to drive up there to address anything. Even if trying to call the main corporate line I sat on hold for up to twenty minutes on most occasions.

Management was so rude and unhelpful. Definitely during a time of covid she was not meant to work in customer service.

Robin was very friendly and helpful.

Ms Nero was always so helpful and nice

Nice People

STAFF WAS RUDE AND UNFRIENDLY. THE FACILITY WAS DIRTY AND TRASH CANS OVERFILLED AND TRASH PILED UP. OVERALL A BAD EXPERIENCE.

Every member of the staff that I interacted with during my move-in and return of my rental equipment was very kind, courteous, attentive, patient, and understanding. Even in the midst of an extremely busy day, they were very courteous and helpful!

the unit itself was great,,easy to get to and secure,,where my problem comes in is after i moved my belongings i was getting harrassed about payments,,bad customer service,

Great experience

rented four units for 3 years and two more units for 4 years was dissappointed when I couldn't rent one of the last two units I had. I was told they had to be rented together so I moved out of both!

Sad that you rent the small trucks for only four hours, my mom and I are not young energetic women, good thing we had a friend come help, so we finished before the forth hour.

other than a bad tire from the the start, the drive was ok. the storage room was on 2nd floor & I'm disabled.

Nice to me

Why is it if you have a second level building and you cannot have an elevator, I'm 51, a ramp really doesn't help especially when you have to do the move by yourself, I'm not young anymore.

Robin was great helped w all I needed and took the time to explain everything.wish there were more people like her

The staff that works there is not helpful at all

Robin is great!

Treated rudely and disrespectful by some staff was threatened by a staff member and overall experience was dissatisfied

Thank you.

Great service !

Very helpful workers. The only knock I have is that each transaction takes some time and a line will form in the mean time.

Thanks for moving the trucks and trailer so that the moving van could fit!!!

rented for over 4yrs never a problem

I'm very pleased with the moving truck company

They were so nice and went above and beyond to help me.

ocation and convenience were major reasons for using the U-Haul location.

Very happyGood job

This location maintained my U-box for almost 3 years while I traveled. I never had any concerns. Payments were easy to maintain through my online account, but I do not recommend auto pay.

Mrs. Nero the GM was very helpful nice and professional. Her team liked professionalism.

Service was good.

I was editing a previous reservation that was messed up and I am hoping this one is fixed. The person I talked to seemed sidetracked with other things. It was difficult to get my questions answered.

We had no issues during most of the 3 months we had our things in storage. However, when we went to move them out, the climate controlled units were 10 degrees above the max temp.

I would highly recommend your company doe any storage and moving needs. Thanks!

Employees park in spaces nearest self-storage loading/unloading area, so harder than necessary to access units. Can't cancel auto-payments online. Had to call twice & held over 20 min to cancel.

Fit the bill for my needs. Auto draft made things easy and closing my account was simple and hassle free thanks to Cody.

N/A

Robin and her crew in Oklahoma are customer service driven. I drive past numerous neighborhood dealers and 2 Uhaul centers to get to her center. Why?... excellent customer service. JC from Sacramento.

Very good