U-Haul Moving & Storage of Northwest Expressway

4923 comentarios

6500 NW Expwy St   Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur)

(405) 721-0674

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(405) 721-0674

6500 NW Expwy St
Oklahoma City, OK 73132

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
5.0

Robbin is amazing

desha g.  |  Overall Experience 
Clasificación:
5.0

Price was a little high but everything else was great

MATTHEW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY A. 
Clasificación:
1.0

The man working behind the counter was difficult to deal with. It started when I arrived and he obviously saw me. He continued to clean the truck and after about 5 minutes he finally came inside. Then I was asking him what I needed to do incase I had car trouble or got into an accident, who i needed to contact. His reply was that I had to have the trailer back because it was going out the next morning at 0900. With me fully understanding that it was going to be used, I asked if there was a point of contact to whom I could inform incase of an accident so they could get another trailer for the next customer. His reply was I had to get the trailer back, it wasn't an option, and he shouldn't let me rent the trailer out to me. Then proceeded to tell me I should go somewhere else. What kind of customer service is that, to not give me an answer but to tell me to go elsewhere? All I was trying to find out was a POC so the next customer wouldn't be without a trailer. Also, there were 2 other trailers at that location. Overall, customer service was non-existant and I will not go back to that location.

GREGORY T. 
Clasificación:
1.0

For someone to be in store. Attentive, and polite. Specify that you still have to go in store to pick up the keys when ordering online.

Jaedyn H. 
Clasificación:
3.0

Rep started off cold(but it was cold outside) but she warmed up during the transaction!

VICKIE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Louis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVELINE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry R. 
Clasificación:
5.0

The customer service person was amazing. Super friendly and quick! ¡Gracias!

Dustin S. 
Clasificación:
1.0

Better communication and over charged me

AVIANNE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
1.0

The staff was very unprofessional and rude. I reserved a 10 ft truck and felt like I was forced into a 15 foot truck because they didn't want to be bothered with the 10 ft truck I had reserved. At the time of payment I was told by staff they couldn't provide an itemized break down of charges for the truck, dolly, and mileage.

Brittany S. 
Clasificación:
1.0

My truck was due back at 11:30 am. I called early that morning and asked for a 3 hour extension since the only truck that location had was not a 1-way truck and had to be returned back to that location. They said no problem and extended me to 2:30. I believe I returned it by 2:45. Lady checking me in said no problem. Then I was charged for the entire extra day and the insurance for that day as well. It's one thing to have to pay for the return miles to OKC when I'm moving to Norman and there is a UHaul in Norman but getting charged for a whole day for 2.5 hours extra when that's the only truck you have is unacceptable and I already paid the $30 in mileage just to bring it back. This is my second complaint for my last 2 rentals in the last 60 days. Probably will not use UHaul again unless at least one of my issues is resolved. I didn't tip off fuel so that's on me for rushing back but final bill was over $380 for a 26' truck that I had from 11:30 AM Monday to 2:45 Tuesday..

JACOB M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMEER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genea L. 
Clasificación:
5.0

To whom it may concern, I was extremely impressed with the very neat and clean uhaul store and parking area. I arrived first thing in the morning and it was still dark outside but this location was very lit up. Saleem was nice, respectful and very helpful. He even brought me the truck and parked it next to my vehicle so I could transfer all my belongings needed for the rental. I was a few minutes past my return time and he didn't charge me extra for it. I will need to move my toolbox again in the near future and I'm definitely returning to this location. I really appreciate the help Saleem provided so early in the morning. I've noticed over the last several years that customer service has gone down hill with other companies, most of which have gone fully or mostly automated. Machines cannot provide the customer service that humans can. Saleem deserves a raise! From now on when I need to rent a truck or trailer the only Uhaul store I'm going to is the NW expressway store. Thank you Saleem, I will be back in the near future! Thomas Boswell

Thomas B. 
Clasificación:
3.0

Weather conditions at the time did not allow anyone from going out and clean the equipment or trucks.

Giovani M. 
Clasificación:
5.0

It was as seamless as possible! Great Job!

DANIEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANCE L. 
Clasificación:
5.0

Great job by the Uhaul team. Fast check in. Fast check out. I did the online check in, so highly recommend that service. Such a nice pleasant crew at this location.

Carl W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TELESIS S. 
Clasificación:
5.0

Robin Nero was a big help she made the process easy and fast best customer service I have ever had

LETON O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELEAH T. 
Clasificación:
1.0

Don't double charge customers for their trucks when they return them on time and clean

RAVEN B. 
Clasificación:
5.0

This location is amazing! The only thing that would they could do to improve this location is to provide free hot food 🤩

DEMESTIC G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew F. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

.

Kenneth A. 
Clasificación:
5.0

To improve?: Get rid of the masks. Just want to say that i was having trouble with my phone, getting the drivers license and basically everything to work on the phone. The two lady employees worked around it and were very friendly and helpful.

Luther M. 
Clasificación:
5.0

The ladies were helpful and professional. I was hesitant to rent with Uhaul after my last experience. So glad I did though

CHRIS D. 
Clasificación:
3.0

The representatives assisting me were very nice and professional. However, the vehicle itself was not what we expected. We have rented from UHaul in the past to help us move but this time the truck was not driving as smoothly, the steering wheel was very hard to steer, and the truck itself looked beat up. Gracias.

Anam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark T. 
Clasificación:
5.0

They ran a tight shil

BRIAN H. 
Clasificación:
5.0

Robin was great she helped w all I needed will recommend her to anyone that needs a uhaul or storage

Joseph M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY P.  |  Overall Experience 
Clasificación:
5.0

I loved your employee who took care of me! I'm so sorry I don't remember her name!

Gerald D. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
1.0

Overcharged

Angel N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Roy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanna D. 
Clasificación:
5.0

Robin was EXCEPTIONAL and went out of her way to get the truck I needed. Then she really worked with us on moving day to make thence flow smoothly.

Lucie S. 
Clasificación:
4.0

Thank you to Robin Nero for cooperating with me in my U-Haul rental needs.

Bruce K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shantale D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kenisha S. 
Clasificación:
1.0

More Friendly people at this location the Lady is very rude

KASHARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary or LaDonna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarid R. 
Clasificación:
5.0

Very efficient.

Robert J. 
Clasificación:
4.0

.

Kenneth A. 
Clasificación:
4.0

I vacated the unit and called the office on 10/17. I expected an adjustment to my account but instead got a bill for the next month. When I called again on Nov. 9 it was cancelled. I was told by the office that it was not processed by corporate in a timely manner.

SUSAN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULITTA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDACE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDACE M. 
Clasificación:
4.0

The procedure to check out the truck was very time consuming and had many interruptions. Calling the location by phone was impossible to get any answers or help.

William W. 
Clasificación:
5.0

When will I receive my money back on my card... I was told that it would come back immediately but I was charged 100.00 and still no refund of 25.00 ... I've called the store several times but no answer...

VONSHANEKI C. 
Clasificación:
5.0

Great staff. Friendly.

Austin E. 
Clasificación:
1.0

RUDE and DISORGANIZED!!

EMILY A. 
Clasificación:
4.0

Lady at the desk was a huge help!!!

CYNTHIA S. 
Clasificación:
5.0

The owner was so personable! A great experience!!

PAMELA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

It was difficult to drive into the parking lot, space was too small for the amount of trucks and equipment taking up space to park. Took over 30 minutes to be waited on due to the amount of customers there and only one person providing service. The truck was difficult to drive due to needing an alignment or steering column fixed. Ramp did not work on the truck.

Wanda T. 
Clasificación:
2.0

Takes too long to Check out. You have to do everything on phone which is hard on older people but maybe you guys don't care. Bring back customer service

Ray M. 
Clasificación:
1.0

El cliente no dejó un comentario.

VICKIE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Franklin C. 
Clasificación:
4.0

The equipment was clean. Our trip included light rain. The passenger side roof in the box compartment leaked. Had we known we would have better protected the cardboard boxes in that area. In addition, the back door leaked water in the back of the truck. I might have understood the back door leaking in a deluge, but not in light rain. The truck, once warmed up, acted like it didn't want to start after stopping (e.g. for gas). It started well when cold. After that, every time we stopped for gas we were concerned the truck wouldn't start again. It always did, but something wasn't quite right with that mechanism/process.

christian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYNN B. 
Clasificación:
4.0

Be a little more prompt, a 1-person operation is limited in #-of -customers to help at once.

DONALD M. 
Clasificación:
2.0

Was told truck was Full of gas. It was not. But I did return it FULL. The counter person would not work with me on the mileage problem. Would not even offer a better solution

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABBEY B. 
Clasificación:
1.0

Staff is rude and act like they don't want to be there! I get that we have bad days but The past 3 times we have been to U-Haul (this location and Yukon) the staff makes it not a pleasant experience! Because of this we are looking into buy our own trailer as we are tired of being treated poorly

TRISHA S. 
Clasificación:
4.0

Maybe try to put ramps on your pickup trucks to ease the burden of loading and unloading goods. Thanks

Francis K. 
Clasificación:
4.0

Great employees were very nice and helpful

WILLIAM D. 
Clasificación:
1.0

The representative was a older to middle aged woman that was extremely rude and aggressive. Threaten me with the police instead of asking for an update . She acts like she loaned me the vehicle. It wasn't free lady. I guess thats why she works at a uhaul, no brains needed.

VICTOR N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert L. 
Clasificación:
3.0

Moving help in Havelo k NC was horrible

JAMES S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ruth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica L. 
Clasificación:
5.0

Perfect!

salvador L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry O. 
Clasificación:
5.0

Include moving blankets for free. Example: $100=10 blankets, $200= 20 blankets, etc.... The 2 girls that work at this location were very professional and friendly.

WESLEY P. 
Clasificación:
5.0

Quick and easy

Paul H. 
Clasificación:
5.0

Enjoy going in to see Robin

Mike B. 
Clasificación:
3.0

My complaint was it was $25 more than it was quoted

JASON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff L. 
Clasificación:
1.0

Only issue is that floors of van was apparently sprayed with a substance similar to armour all!!! I slipped stepping out of the van due to the plastic flooring being cleaned with an in appropriate chemical and I have “severely” injured my back. My passenger slipped as well but was not injured. I spoke to someone at the location and they asked if my feet where wet and I complained that they should not spray the floors of vehicles with anything that makes it slippery. She did not respond and asked when I would be returning the vehicle. I am having xrays done this week and will be retaining an injury attorney. Michael Leddy 405-757-8197

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

john Y. 
Clasificación:
5.0

The workers here could not have been better! They were amazing! I highly recommend this location!

Stephen C. 
Clasificación:
1.0

Manager is extremely rude. He was not wearing a mask but wouldn't rent me a truck till I WALKED a half mile to get one then WALK back to this location. Not likely to ever go back to this location.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Billy G. 
Clasificación:
5.0

This is a great place to rent from. Convenient in the NW Oklahoma City area. The staff is friendly, professional, and helpful and well as willing to pause from their busy schedule to engage in conversation with you.

Shawn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

marilyn V. 
Clasificación:
5.0

U-Haul Moving & Storage en Northwest Expressway are fantastic. Totally professional and caring about the customers needs. The employees at this establishment are courteous and outstanding. Thank you all.

paul L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherri T. 
Clasificación:
2.0

Return deposits in a timely manner. I have been waiting 3 days for my deposit return.

Mathew C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

AMY F.  |  Overall Experience 
Clasificación:
5.0

Robin at this location was amazing. I had such a horrible experience getting my U hual in Texas . Robin had turned my weekend around . Her and the rest of the staff were so great. After a bad experience it was hard for me to think things would get any better. But they changed my experience for the better. Super great people.

William C.  |  First Impressions 
Clasificación:
5.0

This team made the entire moving process fast, convenient, and stress-free. Very excellent service, will definitely use again.

Freddie N.  |  Overall Experience 
Clasificación:
5.0

I felt like we got to be friends with Robin, who was always helpful and positive. We have already recommended Uhaul Storage to a number of close friends. We enjoyed the professionalism and courtesy of the entire staff.

Woodrow G.  |  Overall Experience 
Clasificación:
4.0

The staff on site were always helpful. Robin was a great big help every time I interacted with her. My only complaint is the phone and wait times. I could never get through to the actual site and would have to drive up there to address anything. Even if trying to call the main corporate line I sat on hold for up to twenty minutes on most occasions.

Bethany L.  |  Overall Experience 
Clasificación:
1.0

Management was so rude and unhelpful. Definitely during a time of covid she was not meant to work in customer service.

Zhana D.  |  Overall Experience 
Clasificación:
5.0

Robin was very friendly and helpful.

Carol E.  |  First Impressions 
Clasificación:
5.0

Ms Nero was always so helpful and nice

Nikkita L.  |  Overall Experience 
Clasificación:
5.0

Nice People

sentamia p.  |  First Impressions 
Clasificación:
2.0

STAFF WAS RUDE AND UNFRIENDLY. THE FACILITY WAS DIRTY AND TRASH CANS OVERFILLED AND TRASH PILED UP. OVERALL A BAD EXPERIENCE.

RODNEY S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James H.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Freddie W.  |  Overall Experience 
Clasificación:
5.0

Every member of the staff that I interacted with during my move-in and return of my rental equipment was very kind, courteous, attentive, patient, and understanding. Even in the midst of an extremely busy day, they were very courteous and helpful!

Jeremy H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

christina j.  |  Overall Experience 
Clasificación:
2.0

the unit itself was great,,easy to get to and secure,,where my problem comes in is after i moved my belongings i was getting harrassed about payments,,bad customer service,

noreen t.  |  Overall Experience 
Clasificación:
5.0

Great experience

Donald C.  |  Overall Experience 
Clasificación:
4.0

rented four units for 3 years and two more units for 4 years was dissappointed when I couldn't rent one of the last two units I had. I was told they had to be rented together so I moved out of both!

JOHN M.  |  Overall Experience 
Clasificación:
3.0

Sad that you rent the small trucks for only four hours, my mom and I are not young energetic women, good thing we had a friend come help, so we finished before the forth hour.

Doris T.  |  Overall Experience 
Clasificación:
3.0

other than a bad tire from the the start, the drive was ok. the storage room was on 2nd floor & I'm disabled.

dave u.  |  First Impressions 
Clasificación:
5.0

Nice to me

Janna M.  |  Overall Experience 
Clasificación:
3.0

Why is it if you have a second level building and you cannot have an elevator, I'm 51, a ramp really doesn't help especially when you have to do the move by yourself, I'm not young anymore.

Doris T.  |  First Impressions 
Clasificación:
5.0

Robin was great helped w all I needed and took the time to explain everything.wish there were more people like her

Joseph M.  |  First Impressions 
Clasificación:
2.0

The staff that works there is not helpful at all

James P.  |  Overall Experience 
Clasificación:
5.0

Robin is great!

MARY G.  |  Overall Experience 
Clasificación:
2.0

Treated rudely and disrespectful by some staff was threatened by a staff member and overall experience was dissatisfied

Alisha A.  |  Overall Experience 
Clasificación:
5.0

Gracias.

THEA S.  |  Overall Experience 
Clasificación:
5.0

Great service !

chris m.  |  Overall Experience 
Clasificación:
5.0

Very helpful workers. The only knock I have is that each transaction takes some time and a line will form in the mean time.

jenn a.  |  Overall Experience 
Clasificación:
5.0

Thanks for moving the trucks and trailer so that the moving van could fit!!!

jenn a.  |  First Impressions 
Clasificación:
5.0

rented for over 4yrs never a problem

MATT T.  |  Overall Experience 
Clasificación:
5.0

I'm very pleased with the moving truck company

Helen S. | Reservación
Clasificación:
5.0

They were so nice and went above and beyond to help me.

sheila j.  |  First Impressions 
Clasificación:
4.0

ocation and convenience were major reasons for using the U-Haul location.

RICHARD T.  |  Overall Experience 
Clasificación:
5.0

Very happyGood job

Terry s.  |  Overall Experience 
Clasificación:
4.0

This location maintained my U-box for almost 3 years while I traveled. I never had any concerns. Payments were easy to maintain through my online account, but I do not recommend auto pay.

Sabra S.  |  Overall Experience 
Clasificación:
3.0

Mrs. Nero the GM was very helpful nice and professional. Her team liked professionalism.

terrence b.  |  Overall Experience 
Clasificación:
5.0

Service was good.

WILMA D.  |  Overall Experience 
Clasificación:
3.0

I was editing a previous reservation that was messed up and I am hoping this one is fixed. The person I talked to seemed sidetracked with other things. It was difficult to get my questions answered.

Gloria T. | Reservación
Clasificación:
3.0

We had no issues during most of the 3 months we had our things in storage. However, when we went to move them out, the climate controlled units were 10 degrees above the max temp.

Christopher B.  |  Overall Experience 
Clasificación:
5.0

I would highly recommend your company doe any storage and moving needs. ¡Gracias!

CAMERON J.  |  Overall Experience 
Clasificación:
3.0

Employees park in spaces nearest self-storage loading/unloading area, so harder than necessary to access units. Can't cancel auto-payments online. Had to call twice & held over 20 min to cancel.

BRAD L.  |  Overall Experience 
Clasificación:
4.0

Fit the bill for my needs. Auto draft made things easy and closing my account was simple and hassle free thanks to Cody.

adam g.  |  Overall Experience 
Clasificación:
1.0

N/C

Veniqua L.  |  Overall Experience 
Clasificación:
5.0

Robin and her crew in Oklahoma are customer service driven. I drive past numerous neighborhood dealers and 2 Uhaul centers to get to her center. Why?... excellent customer service. JC from Sacramento.

Dix C.  |  Overall Experience 
Clasificación:
5.0

Very good

micheal c.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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