This experience was a nightmare and I'm fairly certain it's not over yet. More mistakes to correct Monday. Their manager started this terrible journey with making the wrong reservation.Tina H.
Customer Reviews for U-Haul Moving & Storage of Northwest Expressway
Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Trying to renew a drivers license in Oklahoma is a nightmare. Mine expired the end of March and I won't be able to get on for a new one until November 30. Please consider giving some latitude for expired licenses when renting a trailer.Craig C.
El cliente no dejó un comentario.John B.
The 12volt adapters in the truck wouldn't work couldn't use navigation on cell phone since the battery needed chargedNeil A.
Restroom was not in order both times we rented a unit in April about 3 weeks apart.Dianne K. | First Impressions
El cliente no dejó un comentario.ROXANNA V.
El cliente no dejó un comentario.belinda H.
Take care of employees like Robin. She was very competent and fun to work with.Gregory H.
El cliente no dejó un comentario.JILL M.
El cliente no dejó un comentario.Charles L.
I was not made aware that I needed to sweep the back or be charged $75. I'm sure it's in the print that I signed, but i didnt see it. The attendant stressed the gas and time of return, but nothing about vacuuming and such before return.MICHAEL B.
Robin was great. The other girl was a mask natzi. I dont buy into the stupid diaper on my face and will never wear one. It's a hoax. Good dayJeffery S.
Customer service was great! Interacted with 3 different staff members and enjoyed talking with them all.Debora F.
El cliente no dejó un comentario.BRENESHIA T.
The ladies behind the counter were very efficient and nice. In an out with everything that we need. Truck was clean and ran well. The return was easy as well.CODY N.
Super friendly and knowledgeable staffMARY F.
Make the website more user-friendly.Alex S.
El cliente no dejó un comentario.JESSICA O.
El cliente no dejó un comentario.Monte H.
El cliente no dejó un comentario.DON B.
El cliente no dejó un comentario.Alvah S.
The personnel at this location were very kind, helpful and professional.Rachelle Y.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.KEN J.
El cliente no dejó un comentario.SHARON B.
El cliente no dejó un comentario.Kurt H.
Great staff, got me in and out with the trailer and unhooked when I pulled up to return.Keith F.
Wrong person!!! Please double check your customers information.KELLY P.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.LEDA R.
El cliente no dejó un comentario.CINDY O.
El cliente no dejó un comentario.Bhanuprasad P.
I will refrain from commenting at this time.NANCY C. A. | Overall Experience
El cliente no dejó un comentario.SHARON B.
The person who helped us Robin was rude and very hateful and spoke with my fiancee and I in a very demeaning manor. I will never use this location again even if it is right across the street from our residenceLeslie C.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Stephanie K.
The young lady that helped us when checking out the truck was a delight! Cheerful, friendly welcoming - could not have asked for a better customer service experience.Michael M.
El cliente no dejó un comentario.stacy M.
El cliente no dejó un comentario.Paul P.
The van was filthy. When I was in the van, before I left, I noticed that the mileage was wrong. The info that uhaul had said that the mileage was 2104, and the actual mileage was 2204. I clicked on the link emailed to me, and entered this information, but was still charged for 150 ish miles. When I told the lady about the difference, upon check in, she said the manager would handle it the next day. No one ever got back with me, and I was still charged for the extra mileageBlair L.
The staff was very friendly! Thank you:)Stephanie T.
El cliente no dejó un comentario.RYAN F.
El cliente no dejó un comentario.Sue L.
El cliente no dejó un comentario.BRITTANIE G.
The truck needs to be fixed. It seemed like the transmission is going out. You dang near had to floor it for it to go and it used a lot of gas due to that reason and it slides backwards when on a hillCherika B.
Service was great!, I'm thank for the help for the ownersJon S.
We need a manager to call us asap. Uhaul stalled 5 times. While on road. Tried to call was 30 min hold.ANNELEISE S.
El cliente no dejó un comentario.Randy S.
El cliente no dejó un comentario.MACKENZIE D.
I have tried to call and have tried to email and gotten no response I was charged the estimated fee but did not use the estimated number of miles - I have been charged the amount for 20 miles and only used 1. milesCRYSTAL D.
Nothing. The two girls working on the morning of 3/20/21 were very friendly and helpful.KENTON B.
Online returning was quite a hassleClark W.
Some of female employees were rude to my wifeJoe D.
El cliente no dejó un comentario.Sarah M.
El cliente no dejó un comentario.LOGAN S.
El cliente no dejó un comentario.ALEASHA Y.
El cliente no dejó un comentario.Terry H.
Thank you for all your help ladies!!DEBORA M.
El cliente no dejó un comentario.Adam B.
I really like this location because it's close to my home and the trucks are usually in good running condition but this time I upset because the gauge wasn't working properly and I ended up putting $10 more than I supposed to have and the lady that work there said you all don't do refunds and I'm upset because your truck clearly needs to be checked out by a mechanic because the gas gauge is having major issues & I know I can't be the only customer the truck gauge acted up so I'm requesting a $10 refund!! Thank you!!KALA D.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Ben B.
When I showed up to pick up my truck reservation, I was late, and my reservation had been cancelled. I was not aware of this as I did not receive a text, phone call, or email stating it had been cancelled. When I went inside to inquire about this, I was met with animosity, condescending attitude, and just flat out rude behavior for suggesting a phone call would've been nice to have received about the cancellation, even though the comment wasn't directed towards the individuals in the store, just a general statement of some form of notification. While I'd have liked a notification stating my reservation was cancelled due to me being late to pick up, the attitude toward me was beyond unacceptable.RIVER H.
El cliente no dejó un comentario.STEVEN K.
El cliente no dejó un comentario.Michelle B.
No one beats the customer service at this location. I recommend this location to everyone that's in need of equipment, storage and supplies. The ladies are remarkable! I wish more places offered such amazing serviceCHRIS D.
El cliente no dejó un comentario.Cindy M.
I rented a small local usage moving van on March 8th this past Tuesday [ today is Thursday Mar 10th]. The van had white dog hairs all ober on the passenger & driver's seats. Also, I dont understand why I got a separate fee of $44 with no explanation of what that separate fee is separate from the $77 to rent a one day $29 local usage small van !!! What's that all about & why was I charged it ????!!!!??!! Text me @ 678-416-2027 or call but text 1st if possible to let me know your calling me. My email is firstname.lastname@example.orgMARK M.
El cliente no dejó un comentario.TIMOTHY H.
Not very friendly... Except for the lady you checked the truck in.JAMIE T.
El cliente no dejó un comentario.DENNIS W.
Very nice and customer service driven associatesJERE Z.
The vehicle steering system and alignment is out of balance and it makes it difficult to driveBABA A.
For me it's one of the best locations here in Oklahoma City. They always have all size trucks available and supplies needed for moving.CORY E.
El cliente no dejó un comentario.JESSICA G.
Once we got the truck loaded, the sliding door would NOT close! Unacceptable. When returning the employee said my husband push the door back too far. Why would he get up there and push the door farther into the groove? Employee should have apologized.SANDRA Q.
Make it cheaperCRYSTAL L.
I felt like I was harassed by a staff member due to me renting the truck extra days. As long as I'm paying for it it shouldn't matter how long.AMIE S.
El cliente no dejó un comentario.SHANIKA W.
El cliente no dejó un comentario.George S.
Personal amableMATTHEW L.
Great customer service! Staff was knowledgeable and able to answer my questions!!!SARA M.
El cliente no dejó un comentario.LADONNA H.
Robin does an excellent job as a manager and has great customer service skills.GERRY L. | Overall Experience
The service and staff were excellent for getting me what I needed. I had called a representative earlier that evening and was told there wasn't anything available for 60 miles of me. But after visiting the website my self I found on within 30 miles of me and booked it immediately and since that the service and attention was great. Thanks again for coming through for me.Mike J.
The app for online return kicked me out 3 times due to â€œloss of locationâ€. I had to go through the process of taking pictures of everything 3 different times. It was a 27 minute ordeal. So thankful we decided to bring the truck back last night. If we had that kind of trouble this morning at 8 am it would have been â€œlateâ€.Michael G.
El cliente no dejó un comentario.Gregory P.
Robbin is amazingdesha g. | Overall Experience
Price was a little high but everything else was greatMATTHEW K.
El cliente no dejó un comentario.MARY A.
The man working behind the counter was difficult to deal with. It started when I arrived and he obviously saw me. He continued to clean the truck and after about 5 minutes he finally came inside. Then I was asking him what I needed to do incase I had car trouble or got into an accident, who i needed to contact. His reply was that I had to have the trailer back because it was going out the next morning at 0900. With me fully understanding that it was going to be used, I asked if there was a point of contact to whom I could inform incase of an accident so they could get another trailer for the next customer. His reply was I had to get the trailer back, it wasn't an option, and he shouldn't let me rent the trailer out to me. Then proceeded to tell me I should go somewhere else. What kind of customer service is that, to not give me an answer but to tell me to go elsewhere? All I was trying to find out was a POC so the next customer wouldn't be without a trailer. Also, there were 2 other trailers at that location. Overall, customer service was non-existant and I will not go back to that location.GREGORY T.
For someone to be in store. Attentive, and polite. Specify that you still have to go in store to pick up the keys when ordering online.Jaedyn H.
Rep started off cold(but it was cold outside) but she warmed up during the transaction!VICKIE J.
El cliente no dejó un comentario.Louis T.
El cliente no dejó un comentario.MARVELINE F.
El cliente no dejó un comentario.OMAR A.
El cliente no dejó un comentario.Jerry R.
The customer service person was amazing. Super friendly and quick! ¡Gracias!Dustin S.
Better communication and over charged meAVIANNE J.
El cliente no dejó un comentario.JAMES P.
The staff was very unprofessional and rude. I reserved a 10 ft truck and felt like I was forced into a 15 foot truck because they didn't want to be bothered with the 10 ft truck I had reserved. At the time of payment I was told by staff they couldn't provide an itemized break down of charges for the truck, dolly, and mileage.Brittany S.
My truck was due back at 11:30 am. I called early that morning and asked for a 3 hour extension since the only truck that location had was not a 1-way truck and had to be returned back to that location. They said no problem and extended me to 2:30. I believe I returned it by 2:45. Lady checking me in said no problem. Then I was charged for the entire extra day and the insurance for that day as well. It's one thing to have to pay for the return miles to OKC when I'm moving to Norman and there is a UHaul in Norman but getting charged for a whole day for 2.5 hours extra when that's the only truck you have is unacceptable and I already paid the $30 in mileage just to bring it back. This is my second complaint for my last 2 rentals in the last 60 days. Probably will not use UHaul again unless at least one of my issues is resolved. I didn't tip off fuel so that's on me for rushing back but final bill was over $380 for a 26' truck that I had from 11:30 AM Monday to 2:45 Tuesday..JACOB M.
El cliente no dejó un comentario.SAMEER M.
Robin was great she helped w all I needed will recommend her to anyone that needs a uhaul or storageJoseph M. | Overall Experience
El cliente no dejó un comentario.TRACY P. | Overall Experience
Thank you to Robin Nero for cooperating with me in my U-Haul rental needs.Bruce K. | Overall Experience
El cliente no dejó un comentario.GEORGE H. | First Impressions
I vacated the unit and called the office on 10/17. I expected an adjustment to my account but instead got a bill for the next month. When I called again on Nov. 9 it was cancelled. I was told by the office that it was not processed by corporate in a timely manner.SUSAN B. | Overall Experience
El cliente no dejó un comentario.Shannon B. | Overall Experience
El cliente no dejó un comentario.AMY F. | Overall Experience
Robin at this location was amazing. I had such a horrible experience getting my U hual in Texas . Robin had turned my weekend around . Her and the rest of the staff were so great. After a bad experience it was hard for me to think things would get any better. But they changed my experience for the better. Super great people.William C. | First Impressions
This team made the entire moving process fast, convenient, and stress-free. Very excellent service, will definitely use again.Freddie N. | Overall Experience
I felt like we got to be friends with Robin, who was always helpful and positive. We have already recommended Uhaul Storage to a number of close friends. We enjoyed the professionalism and courtesy of the entire staff.Woodrow G. | Overall Experience
The staff on site were always helpful. Robin was a great big help every time I interacted with her. My only complaint is the phone and wait times. I could never get through to the actual site and would have to drive up there to address anything. Even if trying to call the main corporate line I sat on hold for up to twenty minutes on most occasions.Bethany L. | Overall Experience
Management was so rude and unhelpful. Definitely during a time of covid she was not meant to work in customer service.Zhana D. | Overall Experience
Robin was very friendly and helpful.Carol E. | First Impressions
Ms Nero was always so helpful and niceNikkita L. | Overall Experience
Nice Peoplesentamia p. | First Impressions
STAFF WAS RUDE AND UNFRIENDLY. THE FACILITY WAS DIRTY AND TRASH CANS OVERFILLED AND TRASH PILED UP. OVERALL A BAD EXPERIENCE.RODNEY S. | Overall Experience
El cliente no dejó un comentario.Shannon B. | First Impressions
El cliente no dejó un comentario.James H. | Overall Experience
El cliente no dejó un comentario.Freddie W. | Overall Experience
Every member of the staff that I interacted with during my move-in and return of my rental equipment was very kind, courteous, attentive, patient, and understanding. Even in the midst of an extremely busy day, they were very courteous and helpful!Jeremy H. | First Impressions
El cliente no dejó un comentario.christina j. | Overall Experience
the unit itself was great,,easy to get to and secure,,where my problem comes in is after i moved my belongings i was getting harrassed about payments,,bad customer service,noreen t. | Overall Experience
Great experienceDonald C. | Overall Experience
rented four units for 3 years and two more units for 4 years was dissappointed when I couldn't rent one of the last two units I had. I was told they had to be rented together so I moved out of both!JOHN M. | Overall Experience
Sad that you rent the small trucks for only four hours, my mom and I are not young energetic women, good thing we had a friend come help, so we finished before the forth hour.Doris T. | Overall Experience
other than a bad tire from the the start, the drive was ok. the storage room was on 2nd floor & I'm disabled.dave u. | First Impressions
Nice to meJanna M. | Overall Experience
Why is it if you have a second level building and you cannot have an elevator, I'm 51, a ramp really doesn't help especially when you have to do the move by yourself, I'm not young anymore.Doris T. | First Impressions
Robin was great helped w all I needed and took the time to explain everything.wish there were more people like herJoseph M. | First Impressions
The staff that works there is not helpful at allJames P. | Overall Experience
Robin is great!MARY G. | Overall Experience
Treated rudely and disrespectful by some staff was threatened by a staff member and overall experience was dissatisfiedAlisha A. | Overall Experience
Gracias.THEA S. | Overall Experience
Great service !chris m. | Overall Experience
Very helpful workers. The only knock I have is that each transaction takes some time and a line will form in the mean time.jenn a. | Overall Experience
Thanks for moving the trucks and trailer so that the moving van could fit!!!jenn a. | First Impressions
rented for over 4yrs never a problemMATT T. | Overall Experience
I'm very pleased with the moving truck companyHelen S. | Reservación
They were so nice and went above and beyond to help me.sheila j. | First Impressions
ocation and convenience were major reasons for using the U-Haul location.RICHARD T. | Overall Experience
Very happyGood jobTerry s. | Overall Experience
This location maintained my U-box for almost 3 years while I traveled. I never had any concerns. Payments were easy to maintain through my online account, but I do not recommend auto pay.Sabra S. | Overall Experience
Mrs. Nero the GM was very helpful nice and professional. Her team liked professionalism.terrence b. | Overall Experience
Service was good.WILMA D. | Overall Experience
I was editing a previous reservation that was messed up and I am hoping this one is fixed. The person I talked to seemed sidetracked with other things. It was difficult to get my questions answered.Gloria T. | Reservación
We had no issues during most of the 3 months we had our things in storage. However, when we went to move them out, the climate controlled units were 10 degrees above the max temp.Christopher B. | Overall Experience
I would highly recommend your company doe any storage and moving needs. ¡Gracias!CAMERON J. | Overall Experience
Employees park in spaces nearest self-storage loading/unloading area, so harder than necessary to access units. Can't cancel auto-payments online. Had to call twice & held over 20 min to cancel.BRAD L. | Overall Experience
Fit the bill for my needs. Auto draft made things easy and closing my account was simple and hassle free thanks to Cody.adam g. | Overall Experience
N/CVeniqua L. | Overall Experience
Robin and her crew in Oklahoma are customer service driven. I drive past numerous neighborhood dealers and 2 Uhaul centers to get to her center. Why?... excellent customer service. JC from Sacramento.Dix C. | Overall Experience
Very goodmicheal c. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!