Very nice facility and friendly management. Gracias.LEXIA FAY T. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Northwest Expressway
Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.pam S.
El cliente no dejó un comentario.Artesha W.
Customer service was EXCELLENT!! Will be recommending and using again when neededMichelle B.
YALL DID AN AWESOME JOB!!!shelia R.
El cliente no dejó un comentario.Whitney B.
Had difficulty acquiring a truck and tow dolly in Arizona. Had to help fix the tow dolly straps so that I could get on the road. Employees did not have satisfactory tools to work with and the toolbox was a mess. They also did not have a dolly for boxes. They only had appliance and furniture dolls and did not remove the furniture dolly from my reservation after I told them I did not need it. However, as a disabled veteran the Okc location was able to get me a storage on the first floor. It was a mixed and frustrating experience but they worked with me. The blond lady at NW Expressway demanded I folded the blankets or I would be charged. I need to charge U-Haul for helping to fix the tow dolly and I do not work for less than $35 and hour. That was a total bs move on her behalf!!!William R. | First Impressions
El cliente no dejó un comentario.CRYSTAL C. | Overall Experience
Keep up the great customer serviceAbdoulaye D.
El cliente no dejó un comentario.monte D.
Straps on the car dolly were on very poor condition and 1 light was just taped in. When I took it back the light had come out of the socket due to the tape failing. 1 of the employees tried to claim that I had damaged it but I had pictures of the previous damage.Clinton E.
El cliente no dejó un comentario.Zachary R.
El cliente no dejó un comentario.monte D.
El cliente no dejó un comentario.Piyush B.
Great Team. Swift service. Kindness shown when explaining the lease & return. The store Manager should be elevated to Regional Maureen C.
Not the stores fault but I uploaded pictures of my license during the reservation process and then had to do it again at the store.SCOTT V.
El cliente no dejó un comentario.Danny W.
Always great and helpful.Alan B.
lady working there was amazing - give her a raiseAARON D.
El cliente no dejó un comentario.WENDELL S.
El cliente no dejó un comentario.Dusty J.
Poor communication and terrible customer service skills from the front desk employees. Can't recommend this location.ROBERT M.
El cliente no dejó un comentario.Kelly B.
nothing as service was great.Herb F.
El cliente no dejó un comentario.DARYL W.
Staff very helpful.Bryan S.
El cliente no dejó un comentario.SUSAN M.
El cliente no dejó un comentario.Shawn T.
Staff was not unpleasant, but not friendly. Not helpful with questions we had about returning truck late, or the $50 mileage credit we were told we would get due to U-Haul changing our truck pick up location. Overall, a good experience. We have used uhaul many times, and things always work out well.Mary M.
The attendant in the office was rude. The attendant that hooked up the trailor was watching videos on his phone and didn't even crank up the trailer and could have caused damage to my truck if I would have kept going. Just rude dumbasses. I will go to a different company next time. Lost my business.Theresa K.
Very friendlyMisty G.
El cliente no dejó un comentario.Mark N.
The entrance/exit door was broken therefore someone had to go in via the first floor to open the door. Something like this, if reported expeditiously, should be repaired immediately.RENA W. | Overall Experience
Definitely show more appreciation to a customer They look at you like you are a piece of shit Very rude ! They don't even thank you and make you fell appreciated for the BussinesMario C.
El cliente no dejó un comentario.Gaspar M.
Customer service was great. The two ladies at the desk were friendly and courteous.david M.
Have dollys available for out of town trucks. Otherwise, it was fine! ¡Gracias!William M.
El cliente no dejó un comentario.MICHAEL U.
After loading the truck, the battery was dead and the truck would not start. I had to get it jumped, and then have someone follow me to where I was moving in fear of breaking down.Chase M.
El cliente no dejó un comentario.Nicholas B.
The manager and staff are friendly and helpful with whatever questions and concerns you have.Shenetta M.
They're a great group of people. Thanks for making my move so easy. Sherry A.
Add more staff. Very busy location with check in and out.Richard S.
El cliente no dejó un comentario.CAROLINE W.
El cliente no dejó un comentario.Richard R. | First Impressions
Movers were awesomeLinda M.
El cliente no dejó un comentario.Larry P.
El cliente no dejó un comentario.Dustin C.
Turn signal and brake light out on the passenger side of the trailer and was told we would be fine with just the one and that they couldn't fix it.Lillian H.
The Gm is the best.deangelo b. | Overall Experience
El cliente no dejó un comentario.Jesse W.
El cliente no dejó un comentario.ashley n. | First Impressions
El cliente no dejó un comentario.roseann N.
I love this locations. I have actually rented about 8 times in the last Few months. This is my location!!Thomas S.
The employees are too mean they make you feel like they're are making you a favor to rent you a truck or trailer I rented 2 trailers last 2 weeks and they have bad actitudLuis R.
Staff is courteous and helpful.Steve B.
Brandy has terrible customer service. I got a nasty voicemail from her, I been with you guys for two years and never had any problems until her! I wouldn't recommend anyone go there just because customers service is #1. You shouldn't make people feel a certain type of disgusted when you are spending your hard earned money with a company!!!Brandon H. | Overall Experience
El cliente no dejó un comentario.JAMIE R. | First Impressions
El cliente no dejó un comentario.robbiee g. | Overall Experience
Fire brandy she has terrible customer service, y'all should start reading your reviewsâ€¦Brandon H.
Nothing. Brandi did a great jobs helping meJohn B.
El cliente no dejó un comentario.WENDELL S.
El cliente no dejó un comentario.WENDELL S.
El cliente no dejó un comentario.Shsrlene A.
This is the best location in Okc. The staff is very friendly and welcoming. I rent a lot with uhaul and I appreciate the customer service at that particular location.MICHAEL B.
Very friendly and professional. They assisted us with loading our vehicle on an auto transport carriage. I would recommend them to anybody that asks for a u-haul location. They were very helpful & efficient. We enjoyed the experienceRobert T.
Fast & friendly service.Toni H. | First Impressions
Fast & friendly serviceErnest W.
Have more than one key for your vehicles. That's insane.TaShauna T.
El cliente no dejó un comentario.Casey B.
Great service from all employees!Gary E. | Overall Experience
El cliente no dejó un comentario.Jonathan E.
Quick and easy rental.Scott V.
Great customer service!!Mike L.
I originally had a reservation 16858999 at a different location. When I arrived I was told by a store associate that they somehow got over booked and there was not a truck for me. I was then sent to a different location, this one, to pick up a truck and was not given any kind of compensation for having to push my moving time back, the extra miles I had to travel to go to a different location that was further from my moving area. It was a complete circusAllison M.
El cliente no dejó un comentario.Reggie B.
The people are rude. Would not recommend this placeRuth T.
The truck was clean and functional. Except the passenger side mirror would not stay in place. While driving it would drop out of position preventing driver from seeing the right lane. Major safety issue.Bryan S.
El cliente no dejó un comentario.Ryan C.
Well the rep Brandy Hutton was very rude. You need to teach her how to talk to customers. We put more than enough gas in the truck over the halfway mark when we got it it only had a half. I won't rent from there again if I have to deal with her. I have rented from this location before and always have gotten good service.Daniel T.
El cliente no dejó un comentario.constance h. | Overall Experience
The personnel did a great job considering there work loadMARK B.
Great agents very helpful friendly knowledgeable and fast. Even employees cleaning the trucks took time to say thansVictor V.
El cliente no dejó un comentario.JJandorVALERIE F.
Rental location updates when preferred location unavailable. Not lying about updating location(phoning other location to hold rental)from original scheduled location on broadway. Any kind of kindness isn't required but i have worked In Service to this country and to others my whole life and I can tell you being courteous is free not required again but desired for sure In service industry. Moved many times in armed forces never had this many issues in my life.Jessee R.
El cliente no dejó un comentario.Susan H.
El cliente no dejó un comentario.shawn W.
El cliente no dejó un comentario.leah b. | Overall Experience
Very helpful and very nice! great customer serviceAmber T.
I called to tell my story. But here we go. The owner and hehe 2 behind the counter employees need more training. No customer service skills, no professionalism, they run that place as if it was the only watering hole or oasis in the middle of the Sahara. No threshold greet. (The girl in the parking lot was nicer than all 3 of them inside ) I walked in and was asked for "another phone number" instead of explaining they needed a "reference" I told them I didnt have another nombre and they wouldn't take my jobs number so I gave them my friends number who was outside but i tried to tell them he didnt spoke english....(I that point the 3rd employee cut me off and said ) then dont use that number. I said why? She said I dont think we should be renting to you at all. There were other customer in there I'm not sure if I was more embarrassed for them than the actual employees...after my horrible experience I called around the other UHAUL stores and they all told me the same...(that woman is so rude we hear that all the time. If you guys want to know more contact me 4056987746ISAIAS V.
Amazing work provided by your staff. I'm never let down by any of these folks.KEVIN B.
El cliente no dejó un comentario.Tina W.
Outstanding service and very friendly.Dennis R.
Give that entire staff a pay raise!!! They all were amazing!!!MARGARET H.
The girl works there is very meanLuis R.
El cliente no dejó un comentario.CYNTHIA S. | Overall Experience
the guy hooked us up and un hooked us. Very easy, fast and friendlyNonna P.
Hi rented a U-Haul for four hours and I have never had a problem extending the rental but this time I was threatened it's old I had to pay for the entire next reservation for the next customer if I kept my U-Haul for the next day because what I needed it for was delayed until the next day terrible service ended up paying $100 for absolutely nothingMadison D.
Very polite prompt and professional serviceSherrin K.
El cliente no dejó un comentario.Mashonda W.
El cliente no dejó un comentario.WENDELL S.
The parking lot area was very cramped, and couldve been designed better.Cody E.
The truck was terrible. The air barely blew and the tiny cab never cooled down, the seats were ripped and scratchy, the ride was so uncomfortable I felt like my brain was being jolted around at every bump, the alignment was off so I could barely stay in the lane. Worst truck rental I've had and I use uhaul for my business almost every weekend.Caitlin W.
El cliente no dejó un comentario.CRAIG K.
You still haven't resolved my issueEva W.
El cliente no dejó un comentario.Jason S.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.Bobby M.
Great Service and Staff!Adam F.
Great customer service at front desk and when shown to the rental truck.Doug V.
Staff is great to work with enjoyed all aspects of my rental.Darlene H.
El cliente no dejó un comentario.TIMOTHY T.
Staff was beyond rude both times. Ac went out in the truck so I was drenched using it. When I took it back the lady was ridiculously rude, and just walked off!!!!!!!!!! Absolutely ridiculous for employees to act like that.eric H.
The lady who assisted me was very friemdly.Glen H.
El cliente no dejó un comentario.William H. | Overall Experience
El cliente no dejó un comentario.Terri M. | Overall Experience
El cliente no dejó un comentario.MANUEL P. | Overall Experience
El cliente no dejó un comentario.Sylvia T. | First Impressions
The extra star came because it had available units and boxes for sell; otherwise, It would've been one star. 1st off, I go to the store to pickup the 10x10 conditioned unit I reserved online. The manager argues with me the unit I reserved is non-conditioned. Then after some debate she rereads the paperwork to see I was right. 2nd I had purchased a lock with the reservation. She then argues I did not and charges me for a lock. I had to call later and inquire later in why I got charged for two locks and a separate employee had to refund me the money. 3rd the 10x10 unit measures a couple inches short of 9 ft one way and ~6 inches short of 10 ft the other way. I called 3 times on separate days to get an answer why and if I could get an actual 10x10 or reduced rate for the loss in square feet. I was told by the employees they would have to talk to the manager and call me back. I never received a call back. I then had to show up in person for the manager to argue with me again that it measures 10 ft by 10 ft. We go up and measure and sure enough the unit measured in short. Even as I watched the manager measure at angles to make it longer and measure the grate of the wall too. She then says to bad and says take it or move out. She can not provide me a deal and said take it up with corporate because it's over her head. 4th because the unit is smaller than expected, I had to reserve another unit. I called and they said they had none available but then was able to reserve one with corporate. I showed up and they had availability.Monte K. | First Impressions
El cliente no dejó un comentario.Anjanette S. | Overall Experience
El cliente no dejó un comentario.Samoine C. | Overall Experience
El cliente no dejó un comentario.Moneka J. | Overall Experience
El cliente no dejó un comentario.LINDA D. | Overall Experience
Would like to thank all of your storage employees especially Rhonda,thank you for all your help and assistanceSEREDIA W. | Overall Experience
El cliente no dejó un comentario.Susan B. | Overall Experience
El cliente no dejó un comentario.constance h. | First Impressions
The only thing was all the ice and snow in front of the building. The staff were great!betty b. | First Impressions
El cliente no dejó un comentario.JERRY E. | Overall Experience
El cliente no dejó un comentario.Mercedes J. | Overall Experience
I rated poor because I didn’t rent a uhaul or storage someone used my identity I will be reporting thisTeneisha W. | First Impressions
El cliente no dejó un comentario.Adam D. | Overall Experience
El cliente no dejó un comentario.gabrielle m. | First Impressions
El cliente no dejó un comentario.kevin c. | Overall Experience
El cliente no dejó un comentario.pamela p. | Overall Experience
Every time I had a question or problem the staff helped me promptly and efficiently. This Uhaul was very helpful in my time of need. Thank you Uhaul staff.Glenna B. | Overall Experience
El cliente no dejó un comentario.SUE C. | Overall Experience
El cliente no dejó un comentario.Tiffany T. | Overall Experience
El cliente no dejó un comentario.ellma b. | Overall Experience
El cliente no dejó un comentario.Pamela H. | Overall Experience
Everyone working at this location is awesome! The ladies are always super helpful and always put a smile on my face. Gracias.Jennifer B. | First Impressions
El cliente no dejó un comentario.alexandria c. | First Impressions
Great facility. Love the cleanliness. Seems very secure.Eric F. | Online Move In
Very professional manager and staff. They all were very friendly and pleasant to work with. Awesome Team.Reginald M. | Overall Experience
El cliente no dejó un comentario.Michelle E. | First Impressions
El cliente no dejó un comentario.Jaime P. | Overall Experience
Had to use the storage longer than planned while out of state. Whenever I called management regarding any payment or concern, I was always met with respect and understanding.KENNETH W. | Overall Experience
El cliente no dejó un comentario.MARJORIE S. | Overall Experience
El cliente no dejó un comentario.Niecie L. | Overall Experience
El cliente no dejó un comentario.Stevine W. | First Impressions
El cliente no dejó un comentario.Cynthia B. | First Impressions
El cliente no dejó un comentario.MARJORIE S. | First Impressions
Everyone was so friendly and helpful!Chance H. | First Impressions
The staff there is top notch. If they haven't already been given a raise they definitely need one. Please!!.Pamela H. | First Impressions
El cliente no dejó un comentario.Reginald H. | Overall Experience
RudeSteve L. | Overall Experience
El cliente no dejó un comentario.DEJUAN E. | Overall Experience
The staff was really friendly and accommodating. I had minor requests that they were more than happy to fulfill which made unloading and moving in a breeze. Great people and really helpful when I needed it the most! Highly recommend. Thank you!!!BRITTNEY H. | First Impressions
El cliente no dejó un comentario.STARR A. | First Impressions
El cliente no dejó un comentario.linda w. | Overall Experience
This was my first experience renting a storage unit. Robin and the staff were very helpful in answering my questions and feeling comfortable with the rental contract and all of its requirements. I would highly recommend this U-Haul location to anyone needing a temporary storage unit.john l. | Overall Experience
They got me right in and took good care of me... Thank you VonNornecie B. | First Impressions
Closing out my storage unit was a little difficult lack of communication among the staff but I understand that sometimes their busy busyAsheley L. | Overall Experience
El cliente no dejó un comentario.lanora p. | Overall Experience
Restroom was not in order both times we rented a unit in April about 3 weeks apart.Dianne K. | First Impressions
I will refrain from commenting at this time.NANCY C. A. | Overall Experience
Robin does an excellent job as a manager and has great customer service skills.GERRY L. | Overall Experience
Robbin is amazingdesha g. | Overall Experience
Robin was great she helped w all I needed will recommend her to anyone that needs a uhaul or storageJoseph M. | Overall Experience
El cliente no dejó un comentario.TRACY P. | Overall Experience
Thank you to Robin Nero for cooperating with me in my U-Haul rental needs.Bruce K. | Overall Experience
El cliente no dejó un comentario.GEORGE H. | First Impressions
I vacated the unit and called the office on 10/17. I expected an adjustment to my account but instead got a bill for the next month. When I called again on Nov. 9 it was cancelled. I was told by the office that it was not processed by corporate in a timely manner.SUSAN B. | Overall Experience
El cliente no dejó un comentario.Shannon B. | Overall Experience
El cliente no dejó un comentario.AMY F. | Overall Experience
Robin at this location was amazing. I had such a horrible experience getting my U hual in Texas . Robin had turned my weekend around . Her and the rest of the staff were so great. After a bad experience it was hard for me to think things would get any better. But they changed my experience for the better. Super great people.William C. | First Impressions
This team made the entire moving process fast, convenient, and stress-free. Very excellent service, will definitely use again.Freddie N. | Overall Experience
I felt like we got to be friends with Robin, who was always helpful and positive. We have already recommended Uhaul Storage to a number of close friends. We enjoyed the professionalism and courtesy of the entire staff.Woodrow G. | Overall Experience
The staff on site were always helpful. Robin was a great big help every time I interacted with her. My only complaint is the phone and wait times. I could never get through to the actual site and would have to drive up there to address anything. Even if trying to call the main corporate line I sat on hold for up to twenty minutes on most occasions.Bethany L. | Overall Experience
Management was so rude and unhelpful. Definitely during a time of covid she was not meant to work in customer service.Zhana D. | Overall Experience
Robin was very friendly and helpful.Carol E. | First Impressions
Ms Nero was always so helpful and niceNikkita L. | Overall Experience
Nice Peoplesentamia p. | First Impressions
STAFF WAS RUDE AND UNFRIENDLY. THE FACILITY WAS DIRTY AND TRASH CANS OVERFILLED AND TRASH PILED UP. OVERALL A BAD EXPERIENCE.RODNEY S. | Overall Experience
El cliente no dejó un comentario.Shannon B. | First Impressions
El cliente no dejó un comentario.James H. | Overall Experience
El cliente no dejó un comentario.Freddie W. | Overall Experience
Every member of the staff that I interacted with during my move-in and return of my rental equipment was very kind, courteous, attentive, patient, and understanding. Even in the midst of an extremely busy day, they were very courteous and helpful!Jeremy H. | First Impressions
El cliente no dejó un comentario.Christina J. | Overall Experience
the unit itself was great,,easy to get to and secure,,where my problem comes in is after i moved my belongings i was getting harrassed about payments,,bad customer service,noreen t. | Overall Experience
Great experienceDonald C. | Overall Experience
rented four units for 3 years and two more units for 4 years was dissappointed when I couldn't rent one of the last two units I had. I was told they had to be rented together so I moved out of both!JOHN M. | Overall Experience
Sad that you rent the small trucks for only four hours, my mom and I are not young energetic women, good thing we had a friend come help, so we finished before the forth hour.Doris T. | Overall Experience
other than a bad tire from the the start, the drive was ok. the storage room was on 2nd floor & I'm disabled.dave u. | First Impressions
Nice to meJanna M. | Overall Experience
Why is it if you have a second level building and you cannot have an elevator, I'm 51, a ramp really doesn't help especially when you have to do the move by yourself, I'm not young anymore.Doris T. | First Impressions
Robin was great helped w all I needed and took the time to explain everything.wish there were more people like herJoseph M. | First Impressions
The staff that works there is not helpful at allJames P. | Overall Experience
Robin is great!MARY G. | Overall Experience
Treated rudely and disrespectful by some staff was threatened by a staff member and overall experience was dissatisfiedAlisha A. | Overall Experience
Gracias.THEA S. | Overall Experience
Great service !chris m. | Overall Experience
Very helpful workers. The only knock I have is that each transaction takes some time and a line will form in the mean time.jenn a. | Overall Experience
Thanks for moving the trucks and trailer so that the moving van could fit!!!jenn a. | First Impressions
rented for over 4yrs never a problemMATT T. | Overall Experience
I'm very pleased with the moving truck companyHelen S. | Reservación
They were so nice and went above and beyond to help me.sheila j. | First Impressions
ocation and convenience were major reasons for using the U-Haul location.RICHARD T. | Overall Experience
Very happyGood jobTerry s. | Overall Experience
This location maintained my U-box for almost 3 years while I traveled. I never had any concerns. Payments were easy to maintain through my online account, but I do not recommend auto pay.Sabra S. | Overall Experience
Mrs. Nero the GM was very helpful nice and professional. Her team liked professionalism.terrence b. | Overall Experience
Service was good.WILMA D. | Overall Experience
I was editing a previous reservation that was messed up and I am hoping this one is fixed. The person I talked to seemed sidetracked with other things. It was difficult to get my questions answered.Gloria T. | Reservación
We had no issues during most of the 3 months we had our things in storage. However, when we went to move them out, the climate controlled units were 10 degrees above the max temp.Christopher B. | Overall Experience
I would highly recommend your company doe any storage and moving needs. ¡Gracias!CAMERON J. | Overall Experience
Employees park in spaces nearest self-storage loading/unloading area, so harder than necessary to access units. Can't cancel auto-payments online. Had to call twice & held over 20 min to cancel.BRAD L. | Overall Experience
Fit the bill for my needs. Auto draft made things easy and closing my account was simple and hassle free thanks to Cody.adam g. | Overall Experience
N/CVeniqua L. | Overall Experience
Robin and her crew in Oklahoma are customer service driven. I drive past numerous neighborhood dealers and 2 Uhaul centers to get to her center. Why?... excellent customer service. JC from Sacramento.Dix C. | Overall Experience
Very goodmicheal c. | Overall Experience