Customer Reviews for U-Haul Moving & Storage of Northwest Expressway

5,248 comentarios

6500 NW Expwy St   Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur)

(405) 721-0674

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(405) 721-0674

6500 NW Expwy St
Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everyone working at this location is awesome! The ladies are always super helpful and always put a smile on my face. Gracias.

Jennifer B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
4.0

Update your web service to show that this location DOES NOT do pickups before opening. It doesn't seem like much, but my morning schedule was thrown off by a half hour. AND I wouldn't have known if I hadn't stopped by the evening prior to my pickup to ask how the mobile app was to work in this situation. It was then that I was told that my reservation had been bumped by 30 minutes until the location officially opened. Sarah(?), when I stopped by, and Robin at pickup the next morning were exceptional. Update your information on your site to not put your employees in uncomfortable situations and to minimize stress on your customers.

MATTHEW S. 
Clasificación:
5.0

The staff was very friendly and helpful. The vehicle I rented was so clean it felt like brand new. I highly recommend this location.

carrie C. 
Clasificación:
5.0

Nada

DAVID Y. 
Clasificación:
1.0

The customer service in the store was terrible. The rep that assisted me had a terrible attitude and did not seem like she wanted to help.

KAMERON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY B. 
Clasificación:
5.0

Not sure how better it could have been, very good customer service, i was in and out in 10 minutes, i wl rent again from this1 location, thanks again!

MONTY B. 
Clasificación:
5.0

The installer was great! He knows his business. A pleasant experience.

Charles C. 
Clasificación:
3.0

El cliente no dejó un comentario.

alexandria c.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CARLA A. 
Clasificación:
1.0

Associate was rude and very unprofessional.

CHRISTIAN G. 
Clasificación:
5.0

Great facility. Love the cleanliness. Seems very secure.

Eric F.  |  Online Move In 
Clasificación:
5.0

Very professional manager and staff. They all were very friendly and pleasant to work with. Awesome Team.

Reginald M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle E.  |  First Impressions 
Clasificación:
5.0

The owner and everyone working tonight was so nice ! The process was great and efficient

Raven P. 
Clasificación:
1.0

Get a new manager the customer service was terrible we were talked down to and insulted the entire time

Abbey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVOR L. 
Clasificación:
1.0

Woman waa very rude....yelled there is only one person allowed in store at a time...no greeting whatsoever! Stated wanted to return truck and get deposit and she said to drop the key and would get a check in the mail when cash was paid! I don't carry cash in the store and went back to helping the person at the counter. When the customer she was helping finally exited, she was behind her and locked the door; still no greeting! Said could go to another location to get cash deposit back and so glad I followed the recommendation! Gentleman was very courteous and kind...took 5-7 minutes and I was on my way! Go to the location on NW Expressway if you want excellent customer service!

JAMES T. 
Clasificación:
3.0

Truck only had one working headlight.

brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

howard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA D. 
Clasificación:
5.0

Robin was great to work with.

Mark N. 
Clasificación:
2.0

Really need to improve the rates your charge for gas, employees shouldn't be able to just guess how much gas was lost & improve the employees patience!! Charged me all this extra stuff and you guys screwed my reservation up! Rushing me out the door & then I get charged $101.00 for a truck that was $30 & my mileage costed $7. Then my reservation was changed, so that shortened my hours. On top of that I was charged extra for insurance that I did not approve of & they did not refund me like they were suppose to. I went thur the system and selected everything I wanted & it was very different. Definitely might go through a different company next time. I have a storage here and I will definitely be out within the month. The manager is very kind & professional, but some employees are just not good.

KAMONIE H. 
Clasificación:
5.0

They were very professional, courteous and comical. It was a very nice and pleasant experience. Best location I have been too and used. They deserve a very special shout out and thank you!

ODA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam A. 
Clasificación:
5.0

Very friendly and helpful people here. I felt right at home!

JAMES T. 
Clasificación:
3.0

El cliente no dejó un comentario.

PRESTON C. 
Clasificación:
4.0

Your mobile app is severely lacking and full of bugs. Was not able to use it to use self-check in for the rental as it would not upload the pictures of the odometer and fule levels. Had to finally go to the website and do it that way. Your developer seriously need to improve that app.

Matthew C. 
Clasificación:
4.0

Online website didn't upload driver license. They had to take pictures at "location" to continue. The convenience of the "Online-Check-In" didn't work for me, got error messages trying to do the "Online-Check-In. Same thing happened in July when renting truck.

David K. 
Clasificación:
5.0

Attendants were kind, understanding, and friendly. I've rented hauls from many different places over the years, and my experience at this facility was by far the easiest, smoothest, and quickest I have ever had!

Brandon S. 
Clasificación:
5.0

If I ever rent another UHaul, I will use this location. They were cleaning trucks when I got there, and they were a lot more friendly than the guy I rented from at the other location.

NATHAN W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jaime P.  |  Overall Experience 
Clasificación:
1.0

Gave me a truck with no gas and charged me a price I didn't deserve new people on the office and I was not a fan

SHATARA T. 
Clasificación:
5.0

The staff was very friendly and helpful.

Michael B. 
Clasificación:
5.0

Had to use the storage longer than planned while out of state. Whenever I called management regarding any payment or concern, I was always met with respect and understanding.

KENNETH W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATRINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINE H. 
Clasificación:
1.0

At that location should have better customer service. There attitude was deflating. I've never went to a location at Uhaul that showed so much unconcerned, Tried to have conversation on my receipt, just completed ignored me. She was a supervisor of that location, went to the back of building inside totally ignore me. I couldn't go to the back so I waited at least 29 minutes, for her to come out. Went to the side where the garage door was look inside she was upstairs at the top with the door open. She heard me knock hard on the garage door and went back inside of upstairs door. There was another employee who was there and I tried to get info from her about my receipt, she explain some detail but told me I need to speak with the Supvisor.Which I tried and she wouldn't respond, rented truck 9/22/2021 around 4(:0, brought truck back at 6:15pm or so. Walk in the supervisor was counting money on counter for the end of the day. She said hold on till her employee finish up with another customer, evidently she was still with customer and it was about 29 to 25 minutes before closing time so she decided to check me in herself, which took to almost closing time as she sat in the truck on her phone, wasn't using it for work detail, then came in around 10 min till closing time gave me the sheet said your card was charge for the job, which I stated to the employee who rented the truck out in the beginning that I want to pay cash, she said can do that when I get back.If that is the rule to do that than why don't they go by it. I inform the supervisor about it and she just ignored me completely. With attitude like that treating customer in a informal way, that location will loose buissness and I hope that someone would speak to that supervisor and make her aware of her actions. Just mark my words you want her the last of her attitude, there will be more come forth about her. I'm highly disappointed in this whole ordeal. It's so very sad that u guys dont give prompt attention to customer regards & complaints only by emails or surveys how do we know that you guys take heed to it. Where is the Headquarters the upper management that will give you feedback. Highly disappointed, I've used Uhaul all over the states and never got treated with so much disrespect. I just hope and Pray that your company will look into this matter, because it will happen again at that same location.

MICHAEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ted C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENDA L. 
Clasificación:
1.0

We have issues of equipment we reserve not being available an being over charged

Angelina E. 
Clasificación:
5.0

Everything was excellent, service, personnel & equipment. Gracias

LARRY M. 
Clasificación:
3.0

Customer service at pick up could have been better. It felt as though I was bothering them to pick up the equipment I had reserved days in advance.

NIKO CHARLES L. 
Clasificación:
5.0

THE TEAM THERE WAS GREAT . SERVICE WAS FAST AND FRIENDLY. TRUCK WAS READY WHEN I ARRIVED. ALL DETAILS WERE CLEAR AND FOLLOWED THROUGH WITH GREAT CARE.

GREGORY H. 
Clasificación:
3.0

more polite customer service. Quickeer service

Greg S. 
Clasificación:
1.0

The air conditioner did not work, and the truck would barely run. I will never rent or recommend UHaul to anyone o I know. The store employees were rude and offered no explanation as to the condition of their truck.

Steven M. 
Clasificación:
4.0

I feel I was over bill kindly review it thanks

Olalekan O. 
Clasificación:
5.0

The lady who helped us was a great employee. She was so friendly and engaging.

CHRISTOPHER B. 
Clasificación:
3.0

Have someone in the store when people pull in. So they can get there rentels. When booking online make sure that the truck that people book is available for the time they said they need it.lf not rent the next closes size at the same price

Caroline C. 
Clasificación:
1.0

Staff was very rude. Truck drove horribly.

GARY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
4.0

Having check in person at desk at all open hours. Good job still!

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven N. 
Clasificación:
1.0

The manager was hostile and degrading. It felt as if her intent was to beat down customers. I will never shop at this location again.

YUTHIKA K. 
Clasificación:
2.0

I never have been to a Uhaul business that tells you to unhitch the trailer yourself!!!

PAUL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARJORIE S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
5.0

Everything was great - truck was ready, service was excellent.

DAVID L. 
Clasificación:
5.0

I was a little worried because the agent didn't go over all the dents, dings, scratches, and other defectives with me. I wasn't charged any additional fees so I was worried about nothing, but I would have preferred to have a list of previous damage areas or little stickers on all the damage prior to accepting the vehicles.

DAVID R. 
Clasificación:
5.0

One headlight out (even with brights on), my husband was bitten by a spider in the can, A/C has an issue regarding the vacuum hose. The storage door was difficult to close because it was damaged.

JAY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMERON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JANIS S. 
Clasificación:
5.0

Everything was great

Elijah H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNEST W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas A. 
Clasificación:
5.0

The staff at this location was friendly, professional and skilled. I needed this rental quickly and they handled it with ease. I HIGHLY recommend them!!!

MICHAEL D. 
Clasificación:
5.0

Couldn't use the app to check in. U-haul couldn't verify my location.

JAMES R. 
Clasificación:
1.0

You overbooked me. I had to move my stuff overnight.

Matthew D. 
Clasificación:
5.0

Friendly and quick service. Booked an additional veichle and Representative was able to book my reservation while helping another customer. Very customer friendly process!

Elijah K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerard P. 
Clasificación:
3.0

It was ridiculous, that there was an extra charge for me to drop off early. You do less and charge me more. THAT's a racket. Really irritated me.

STEPHANIE D. 
Clasificación:
5.0

N/C

THOMAS M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DARIN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory T. 
Clasificación:
2.0

you overcharge us for cleaning and do it every time we rent from you. We are a catering business, what do you expect? We have been renting from you over 15 years and are completely dissatisfied with your service, charges and your attitude towards our employees.

DIRK J. 
Clasificación:
5.0

Your employees were great. Professional and very helpful. I like the after-hours dropoff. I wished it was via the app rather than logging into the website.

Don B. 
Clasificación:
5.0

The woman running the desk checking everyone in was awesome and really doing the job of two people. Very impressed with her.

Laura J. 
Clasificación:
2.0

I was told that I could rent after hours via the app at this location, but it turned out that this location cannot do after hours rentals. When I showed up at 6:55, all of the employees were leaving for the day and I had to talk them into staying to make my rental. If I had been five minutes later, I would've missed my rental completely. The truck had a broken passenger-side mirror that should have been repaired prior to rental.

David B. 
Clasificación:
5.0

Sarah did an excellent job getting me the proper truck answering any questions I had

PHILLIP H. 
Clasificación:
3.0

The truck we were given was “supposed to be taken out of rotation” but was given to us anyway. When driving it, fumes would get into the cab and it gave us headaches. Also, the engine sounded like it was about to blow up. The truck interior squeaked constantly. Not great but got the job done.

Kristin C. 
Clasificación:
5.0

The ladies in the office were awesome they were so personable friendly and made the hassle of having to move a lot better just by being kind and making sure I had all that I needed

Patrice B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Niecie L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stevine W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather B. 
Clasificación:
1.0

The AC didn't work in the first truck I picked up. I drove it a few miles to make sure it didn't get cold and to find a place to turn around. When I went back to trade for a different truck, the agent told me I would be charged for those miles. I said that's ridiculous and then she said, "If I have to fill out all this paper work to change trucks, I'm going to charge you for the miles". Later she mentioned something about charging me for miles and gas. I didn't think much about it until I got home. The truck had about 3/8 of a tank of gas and my paper work showed 1/2. She charged me an extra 1/8 tank of gas for driving 4-5 miles in the first truck. If I hadn't been in need of getting the truck that night, I would have cancelled and never gone back. I'll be calling customer service as well.

DARRELL R. 
Clasificación:
2.0

If you don't have the vehicle reserved in advance, call the customer before they arrive to figure out a solution rather than waiting for me to get there to tell me they didn't have the vehicle i reserved. Very irritating

Julie B. 
Clasificación:
4.0

Staff forgot to provide blankets. No problem though.

Willie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra N. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHY C. 
Clasificación:
5.0

The staff was great I had a wonderful experience

MELVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY H. 
Clasificación:
5.0

Great service and awesome vehicle! Thank you

CECIL B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kambia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brayton A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARJORIE S. 
Clasificación:
5.0

Very appreciative of the woman that checked us out. She made she we had everything we needed and all the information we needed to make our moving experience AMAZING!! Thank you so, so much for the excellent customer service!

LESTER E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARJORIE S.  |  First Impressions 
Clasificación:
5.0

Everyone was so friendly and helpful!

Chance H.  |  First Impressions 
Clasificación:
5.0

The staff there is top notch. If they haven't already been given a raise they definitely need one. Please!!.

Pamela H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald H.  |  Overall Experience 
Clasificación:
1.0

Rude

Steve L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DEJUAN E.  |  Overall Experience 
Clasificación:
5.0

The staff was really friendly and accommodating. I had minor requests that they were more than happy to fulfill which made unloading and moving in a breeze. Great people and really helpful when I needed it the most! Highly recommend. Thank you!!!

BRITTNEY H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

STARR A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linda w.  |  Overall Experience 
Clasificación:
5.0

This was my first experience renting a storage unit. Robin and the staff were very helpful in answering my questions and feeling comfortable with the rental contract and all of its requirements. I would highly recommend this U-Haul location to anyone needing a temporary storage unit.

john l.  |  Overall Experience 
Clasificación:
5.0

They got me right in and took good care of me... Thank you Von

Nornecie B.  |  First Impressions 
Clasificación:
2.0

Closing out my storage unit was a little difficult lack of communication among the staff but I understand that sometimes their busy busy

Asheley L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

lanora p.  |  Overall Experience 
Clasificación:
4.0

Restroom was not in order both times we rented a unit in April about 3 weeks apart.

Dianne K.  |  First Impressions 
Clasificación:
1.0

I will refrain from commenting at this time.

NANCY C. A.  |  Overall Experience 
Clasificación:
5.0

Robin does an excellent job as a manager and has great customer service skills.

GERRY L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE H.  |  First Impressions 
Clasificación:
5.0

Robin was very friendly and helpful.

Carol E.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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