Customer Reviews for U-Haul Moving & Storage of Northwest Expressway

5060 comentarios

6500 NW Expwy St   Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur)

(405) 721-0674

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(405) 721-0674

6500 NW Expwy St
Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Truck exterior could have been washed. Interior was immaculate however.

JOHN L. 
Clasificación:
3.0

We got a small truck for 4 hours. When we got to the store to pick up the rental at our scheduled time, there were 5 other customers waiting. We did not end up getting our truck till a half hour late. We got it at 10:35 instead of 10 am and returned it at 3 which was only a half hour late and got charged another $20. Very ridiculous.

JOSEPH D. 
Clasificación:
5.0

Clerks could have been a little more personable but they all were serviceable

Russell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara M. 
Clasificación:
4.0

El cliente no dejó un comentario.

La H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BEVERLEY W. 
Clasificación:
5.0

Only problem is that when driver back truck out and put it in a place for me to drive, he didn't check his mirror on the right side evidently, and I got him into traffic and had no vision for my right side and couldn't tell if a car was beside me or not, that was could've been a nightmare! Other than that everything Was perfect!

MICHAEL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD M. 
Clasificación:
3.0

They were short handed so it took quite a while to drop off.

Francis S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Run A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshue T. 
Clasificación:
5.0

Always friendly and efficient at this location. I'll be back

Charles L. 
Clasificación:
5.0

The staff was really friendly and accommodating. I had minor requests that they were more than happy to fulfill which made unloading and moving in a breeze. Great people and really helpful when I needed it the most! Highly recommend. Thank you!!!

BRITTNEY H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

STARR A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linda w.  |  Overall Experience 
Clasificación:
5.0

We had a truck reserved at King'sTire & Lube at 11:15 am upon arrival we were told it hadn't been returned. Guess he needed to call & check on it, which he did when we got there. Our question is the truck was reserved with a credit card, why did he wait until we arrived to check on it? The truck was to have been returned at 9.00. Knowing there was a reservation at 11:15 he should have already found out about why it was returned before we got there. Fortunately he called uhaul & got us a truck at another location for the same price & extra mileage to travel from there. Just didn't understand why the issue wasn't resolved before we got there. However, it ended up a good transaction

Kent H. 
Clasificación:
3.0

I've rented equipment from U-Haul for 8 years. This was the first time I was charged for everything, including strapping the car in place. Also the man said it would cost $10 to take the car off the trailer. This might be U-Hauls policy. They need to change it!

Douglas H. 
Clasificación:
3.0

Not very friendly

MICHAEL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET H. 
Clasificación:
2.0

The whole experience was fine until we got our bill and got charged for five gallons of gas when we had just filled it (less than a block from the location) with the amount of gas the truck had when we checked the vehicle out. When we tried to call right afterwards we didn't get the help we needed because it was a general number because the location was closed for the day. Now we'll have to spend a lot of time today trying to get the $17 or so back we shouldn't have been charged to begin with which is more annoying than the $s.

Larry F. 
Clasificación:
5.0

Everything was great!

Michael H. 
Clasificación:
2.0

El cliente no dejó un comentario.

TALEA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY J. 
Clasificación:
5.0

This was my first experience renting a storage unit. Robin and the staff were very helpful in answering my questions and feeling comfortable with the rental contract and all of its requirements. I would highly recommend this U-Haul location to anyone needing a temporary storage unit.

john l.  |  Overall Experience 
Clasificación:
5.0

They had great customer service!

john B. 
Clasificación:
5.0

Truck was clean and employees were friendly and very helpful, overall great support.

JAMES T. 
Clasificación:
5.0

They got me right in and took good care of me... Thank you Von

SHANELL F.  |  First Impressions 
Clasificación:
2.0

Closing out my storage unit was a little difficult lack of communication among the staff but I understand that sometimes their busy busy

Asheley L.  |  Overall Experience 
Clasificación:
5.0

NO improvement needed.....

Thomas S. 
Clasificación:
3.0

El cliente no dejó un comentario.

lanora p.  |  Overall Experience 
Clasificación:
5.0

Robin and her team are amazing. Very professional and keep a well maintained fleet! I have used them several times and also briefly rented a storage unit. I will continue to do business here as my needs arrived. So thankful for this resource in my community - made even better by stellar service.

Grace P. 
Clasificación:
5.0

Always a pleasure doing business at this location!

Albert R. 
Clasificación:
4.0

El cliente no dejó un comentario.

QORI M. 
Clasificación:
5.0

Staff was awesome and so friendly.

CAROL L. 
Clasificación:
5.0

The team that took care were excellent. Am a chef and in customer service business myself and am truly pleased. Gracias.

Abimbola T. 
Clasificación:
4.0

The two ladies on Saturday morning were very helpful and friendly. The lady that helped me at the desk informed me of a better deal that what I reserved. Big thank you for that!

Ronald M. 
Clasificación:
5.0

Nada

Debbie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
5.0

Give this man saleem sabur a raise, he deserves it! That man works hard!

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
2.0

I took a picture of gas hand. They said it was full it wasn't. it was 3/4 of a tank. took before and after. pictures. Charged me $22. trunk ran hot. waited two and a half hours for repair people. Didn't get all my stuff moved.

TRACY C. 
Clasificación:
1.0

This experience was a nightmare and I'm fairly certain it's not over yet. More mistakes to correct Monday. Their manager started this terrible journey with making the wrong reservation.

Tina H. 
Clasificación:
3.0

Trying to renew a drivers license in Oklahoma is a nightmare. Mine expired the end of March and I won't be able to get on for a new one until November 30. Please consider giving some latitude for expired licenses when renting a trailer.

Craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

The 12volt adapters in the truck wouldn't work couldn't use navigation on cell phone since the battery needed charged

Neil A. 
Clasificación:
4.0

Restroom was not in order both times we rented a unit in April about 3 weeks apart.

Dianne K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROXANNA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

belinda H. 
Clasificación:
5.0

Take care of employees like Robin. She was very competent and fun to work with.

Gregory H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JILL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
5.0

I was not made aware that I needed to sweep the back or be charged $75. I'm sure it's in the print that I signed, but i didnt see it. The attendant stressed the gas and time of return, but nothing about vacuuming and such before return.

MICHAEL B. 
Clasificación:
4.0

Robin was great. The other girl was a mask natzi. I dont buy into the stupid diaper on my face and will never wear one. It's a hoax. Good day

Jeffery S. 
Clasificación:
5.0

Customer service was great! Interacted with 3 different staff members and enjoyed talking with them all.

Debora F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENESHIA T. 
Clasificación:
5.0

The ladies behind the counter were very efficient and nice. In an out with everything that we need. Truck was clean and ran well. The return was easy as well.

CODY N. 
Clasificación:
5.0

Super friendly and knowledgeable staff

MARY F. 
Clasificación:
5.0

Make the website more user-friendly.

Alex S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alvah S. 
Clasificación:
5.0

The personnel at this location were very kind, helpful and professional.

Rachelle Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
1.0

El cliente no dejó un comentario.

KEN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHARON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt H. 
Clasificación:
5.0

Great staff, got me in and out with the trailer and unhooked when I pulled up to return.

Keith F. 
Clasificación:
1.0

Wrong person!!! Please double check your customers information.

KELLY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bhanuprasad P. 
Clasificación:
1.0

I will refrain from commenting at this time.

NANCY C. A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

SHARON B. 
Clasificación:
2.0

The person who helped us Robin was rude and very hateful and spoke with my fiancee and I in a very demeaning manor. I will never use this location again even if it is right across the street from our residence

Leslie C. 
Clasificación:
3.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie K. 
Clasificación:
5.0

The young lady that helped us when checking out the truck was a delight! Cheerful, friendly welcoming - could not have asked for a better customer service experience.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

stacy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
1.0

The van was filthy. When I was in the van, before I left, I noticed that the mileage was wrong. The info that uhaul had said that the mileage was 2104, and the actual mileage was 2204. I clicked on the link emailed to me, and entered this information, but was still charged for 150 ish miles. When I told the lady about the difference, upon check in, she said the manager would handle it the next day. No one ever got back with me, and I was still charged for the extra mileage

Blair L. 
Clasificación:
5.0

The staff was very friendly! Thank you:)

Stephanie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANIE G. 
Clasificación:
5.0

The truck needs to be fixed. It seemed like the transmission is going out. You dang near had to floor it for it to go and it used a lot of gas due to that reason and it slides backwards when on a hill

Cherika B. 
Clasificación:
5.0

Service was great!, I'm thank for the help for the owners

Jon S. 
Clasificación:
1.0

We need a manager to call us asap. Uhaul stalled 5 times. While on road. Tried to call was 30 min hold.

ANNELEISE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MACKENZIE D. 
Clasificación:
3.0

I have tried to call and have tried to email and gotten no response I was charged the estimated fee but did not use the estimated number of miles - I have been charged the amount for 20 miles and only used 1. miles

CRYSTAL D. 
Clasificación:
5.0

Nothing. The two girls working on the morning of 3/20/21 were very friendly and helpful.

KENTON B. 
Clasificación:
5.0

Online returning was quite a hassle

Clark W. 
Clasificación:
4.0

Some of female employees were rude to my wife

Joe D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah M. 
Clasificación:
3.0

El cliente no dejó un comentario.

LOGAN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEASHA Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry H. 
Clasificación:
5.0

Thank you for all your help ladies!!

DEBORA M. 
Clasificación:
5.0

Robin does an excellent job as a manager and has great customer service skills.

GERRY L.  |  Overall Experience 
Clasificación:
5.0

Robbin is amazing

desha g.  |  Overall Experience 
Clasificación:
5.0

Robin was great she helped w all I needed will recommend her to anyone that needs a uhaul or storage

Joseph M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY P.  |  Overall Experience 
Clasificación:
4.0

Thank you to Robin Nero for cooperating with me in my U-Haul rental needs.

Bruce K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE H.  |  First Impressions 
Clasificación:
4.0

I vacated the unit and called the office on 10/17. I expected an adjustment to my account but instead got a bill for the next month. When I called again on Nov. 9 it was cancelled. I was told by the office that it was not processed by corporate in a timely manner.

SUSAN B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

AMY F.  |  Overall Experience 
Clasificación:
5.0

Robin at this location was amazing. I had such a horrible experience getting my U hual in Texas . Robin had turned my weekend around . Her and the rest of the staff were so great. After a bad experience it was hard for me to think things would get any better. But they changed my experience for the better. Super great people.

William C.  |  First Impressions 
Clasificación:
5.0

This team made the entire moving process fast, convenient, and stress-free. Very excellent service, will definitely use again.

Freddie N.  |  Overall Experience 
Clasificación:
5.0

I felt like we got to be friends with Robin, who was always helpful and positive. We have already recommended Uhaul Storage to a number of close friends. We enjoyed the professionalism and courtesy of the entire staff.

Woodrow G.  |  Overall Experience 
Clasificación:
4.0

The staff on site were always helpful. Robin was a great big help every time I interacted with her. My only complaint is the phone and wait times. I could never get through to the actual site and would have to drive up there to address anything. Even if trying to call the main corporate line I sat on hold for up to twenty minutes on most occasions.

Bethany L.  |  Overall Experience 
Clasificación:
1.0

Management was so rude and unhelpful. Definitely during a time of covid she was not meant to work in customer service.

Zhana D.  |  Overall Experience 
Clasificación:
5.0

Robin was very friendly and helpful.

Carol E.  |  First Impressions 
Clasificación:
5.0

Ms Nero was always so helpful and nice

Nikkita L.  |  Overall Experience 
Clasificación:
5.0

Nice People

sentamia p.  |  First Impressions 
Clasificación:
2.0

STAFF WAS RUDE AND UNFRIENDLY. THE FACILITY WAS DIRTY AND TRASH CANS OVERFILLED AND TRASH PILED UP. OVERALL A BAD EXPERIENCE.

RODNEY S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James H.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Freddie W.  |  Overall Experience 
Clasificación:
5.0

Every member of the staff that I interacted with during my move-in and return of my rental equipment was very kind, courteous, attentive, patient, and understanding. Even in the midst of an extremely busy day, they were very courteous and helpful!

Jeremy H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

christina j.  |  Overall Experience 
Clasificación:
2.0

the unit itself was great,,easy to get to and secure,,where my problem comes in is after i moved my belongings i was getting harrassed about payments,,bad customer service,

noreen t.  |  Overall Experience 
Clasificación:
5.0

Great experience

Donald C.  |  Overall Experience 
Clasificación:
4.0

rented four units for 3 years and two more units for 4 years was dissappointed when I couldn't rent one of the last two units I had. I was told they had to be rented together so I moved out of both!

JOHN M.  |  Overall Experience 
Clasificación:
3.0

Sad that you rent the small trucks for only four hours, my mom and I are not young energetic women, good thing we had a friend come help, so we finished before the forth hour.

Doris T.  |  Overall Experience 
Clasificación:
3.0

other than a bad tire from the the start, the drive was ok. the storage room was on 2nd floor & I'm disabled.

dave u.  |  First Impressions 
Clasificación:
5.0

Nice to me

Janna M.  |  Overall Experience 
Clasificación:
3.0

Why is it if you have a second level building and you cannot have an elevator, I'm 51, a ramp really doesn't help especially when you have to do the move by yourself, I'm not young anymore.

Doris T.  |  First Impressions 
Clasificación:
5.0

Robin was great helped w all I needed and took the time to explain everything.wish there were more people like her

Joseph M.  |  First Impressions 
Clasificación:
2.0

The staff that works there is not helpful at all

James P.  |  Overall Experience 
Clasificación:
5.0

Robin is great!

MARY G.  |  Overall Experience 
Clasificación:
2.0

Treated rudely and disrespectful by some staff was threatened by a staff member and overall experience was dissatisfied

Alisha A.  |  Overall Experience 
Clasificación:
5.0

Gracias.

THEA S.  |  Overall Experience 
Clasificación:
5.0

Great service !

chris m.  |  Overall Experience 
Clasificación:
5.0

Very helpful workers. The only knock I have is that each transaction takes some time and a line will form in the mean time.

jenn a.  |  Overall Experience 
Clasificación:
5.0

Thanks for moving the trucks and trailer so that the moving van could fit!!!

jenn a.  |  First Impressions 
Clasificación:
5.0

rented for over 4yrs never a problem

MATT T.  |  Overall Experience 
Clasificación:
5.0

I'm very pleased with the moving truck company

Helen S. | Reservación
Clasificación:
5.0

They were so nice and went above and beyond to help me.

sheila j.  |  First Impressions 
Clasificación:
4.0

ocation and convenience were major reasons for using the U-Haul location.

RICHARD T.  |  Overall Experience 
Clasificación:
5.0

Very happyGood job

Terry s.  |  Overall Experience 
Clasificación:
4.0

This location maintained my U-box for almost 3 years while I traveled. I never had any concerns. Payments were easy to maintain through my online account, but I do not recommend auto pay.

Sabra S.  |  Overall Experience 
Clasificación:
3.0

Mrs. Nero the GM was very helpful nice and professional. Her team liked professionalism.

terrence b.  |  Overall Experience 
Clasificación:
5.0

Service was good.

WILMA D.  |  Overall Experience 
Clasificación:
3.0

I was editing a previous reservation that was messed up and I am hoping this one is fixed. The person I talked to seemed sidetracked with other things. It was difficult to get my questions answered.

Gloria T. | Reservación
No se han enviado comentarios para esta ubicación.

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