Customer Reviews for U-Haul Moving & Storage of Northridge

6,811 reviews

18160 Parthenia St   Northridge, CA 91325
(W Of Lindley)

(818) 993-7470

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(818) 993-7470

18160 Parthenia St
Northridge, CA 91325
(W Of Lindley)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RECEP O. 
Rating:
3.0

Vehicle dirty and windshield wipers did not work. Driving in the fog and rain putting my self at risk of accident and death. Needed to pull over and wait for fog and mist to subside to drive safely. Wasted a lot of time needed to complete move.

JAYSON R. 
Rating:
5.0

Customer did not leave a comment.

MARCOS C. 
Rating:
5.0

Customer did not leave a comment.

JORDAN C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

VERONICA L. 
Rating:
5.0

Customer did not leave a comment.

Lorena U.  |  Overall Experience 
Rating:
5.0

N/A

DORON I. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

Leonard T. 
Rating:
5.0

Customer did not leave a comment.

Kobi P. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Over all I was very satisfied, the imployees where very communitive and happy to help. When I got there I had to wait behind someone else that took about 10 min to complete check in. My only suggestion would be to train more of the workers how to check people in to make the process go faster. As soon as I was done with the check in my equipment was waiting for me outside and I was on my way.

Joseph G. 
Rating:
5.0

Very good service.

PATRICIO C. 
Rating:
5.0

Great Service!

VICTOR L. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

From the security guard, all employees to the manager- everyone were cordial, knowledgeable and friendly. The service that was given to me was quick and on time. I had a great experience. I was impressed.

Dora D.  |  Overall Experience 
Rating:
5.0

Staff is always helpful and I highly recommend this location.

BENJAMIN W. 
Rating:
5.0

your app is flaky. It disconnected multiple times and did not allow me to complete the checkin process and take pictures. During checkout, I had to restart 3x before it finally worked. That's a horrible user experience.

Payam T. 
Rating:
2.0

Let Costemer to park their car inside at list one our, before they pick up, instead of offering them to park outside on the street.

Movses M. 
Rating:
1.0

Not friendly staff. Furniture dolly wasn's available even though I had booked it. The appliance dolly was not in the truck. I had to go around and ask staff where my dolly was. He pointed at a dolly far from the truck. I had to go pick the dolly put it in the truck and after all these, look for the key that they had tossed it somewhere inside. I would fire these staff in a blink.

Mansour A. 
Rating:
4.0

Fuel was not at correct level AC was turning on and off on vehicle

Elvin C. 
Rating:
5.0

Wonderful & very knowledgeable staff. They did an excellent job & they made everything super easy, your in & out in 5 minutes or less. I highly recommend this Uhaul location. Thank you so much for your service, appreciate it! J. Foster

Jocelyn F. 
Rating:
5.0

Inform customers that round trip u-hauls are more readily available then one way U-Hauls.

Jeremy K. 
Rating:
5.0

Nothing. The gentleman in the yard was professional and very helpful. Did not give up when my headlights didn't turn on the trailer lights. He got a test light called for an assist and got me on the road and on my way safely. This gentleman is an asset to your company as far as I am concerned. The whole team was professional and courteous it was a pleasure to deal with them and I will be back definitely. I am very disappointed that I did not get the gentleman's name that was helping me, but I was impressed nonetheless. Thank you. Edward Peña

EDWARD P. 
Rating:
3.0

Customer did not leave a comment.

Carlyle E. 
Rating:
5.0

Customer did not leave a comment.

JOSUE M. 
Rating:
5.0

Customer did not leave a comment.

Laurie G. 
Rating:
5.0

Great customer service. Very easy. Will use again.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Jeanne F. 
Rating:
5.0

Fast courteous and very respectful

JOSE R. 
Rating:
5.0

Very professional , will recommend. Thank you

Byron C. 
Rating:
5.0

Customer did not leave a comment.

MINAZALI P. 
Rating:
5.0

Employees are wonderful!

Kimi P. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

N/A

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

Brenda N. 
Rating:
5.0

Everything was good. Louis Villa was polite and courteous. Hector was courteous and very helpful. Good experience.

GEORGE F. 
Rating:
5.0

Quick and professional service at the Parthenia location. Wonderful staff and hard working!

GENNY M. 
Rating:
4.0

During COVID and mandates, the lack of personnel to enforce mask wearing was non existent. All the staff are very nice, but you can tell they're over it. The staff did go over and above to make my experience great. The return staff even tried to upsell me on propane and I think I'll actually go back for it!

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

KAROLY V. 
Rating:
5.0

Customer did not leave a comment.

NEVIN P. 
Rating:
4.0

Customer did not leave a comment.

LUIS A. 
Rating:
5.0

Only problem I had was dropping off the clerk was very slow and seem to not know what he was doing.

ANITA K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

The vehicle performed as expected expect the interiors the truck was very dirty. The interior should have been cleaned & sanitized, after every user , especially during this the CCP Covid-19 times.

John U. 
Rating:
5.0

Customer did not leave a comment.

ERIKALILIANA R. 
Rating:
5.0

Just keep doing what your doing.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

MARIO C. 
Rating:
5.0

Customer did not leave a comment.

DYLAN F. 
Rating:
5.0

Customer did not leave a comment.

CHIRAG V. 
Rating:
5.0

Customer did not leave a comment.

Dayna M. 
Rating:
5.0

Easy, quick. Ordered online and was a very seamless process. Would definitely recommend.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Kobi P. 
Rating:
5.0

Customer did not leave a comment.

Wassi M. 
Rating:
5.0

The store manager Luis is exceptional. Always willing to listen and help to all my needs. This is why I have so many of my local reps using the facility. His associate is amazing as well.

Eli Lilly C.  |  Overall Experience 
Rating:
2.0

Everything was good except the fact that the elevator is always broken. I've spoke with other renters and they also stated the same. What's the point of having an elevator to make it convenient for your customers if it's not functioning all the time.

Elizabeth V.  |  Overall Experience 
Rating:
3.0

Manager was a jerk.

TONY M. 
Rating:
4.0

There was a miss understanding. We were told the trailer could be returned the next day and dropped off after hours. Which we did. We were charged for the extra day which was understandable. When I spoke with Uhaul I asked for parthenia store to contact me regarding the misunderstanding. No call back but there sure was a quick $20 added to my bill plus the extra day charged to my credit card. Staff needs to be clearer on return policies and the extra charges which may occur. Thank you Carole Hart 818-269-4555.

Carole H. 
Rating:
5.0

The the manager Luis and other employees were very helpful and considerate. Their assistance when things became a bit difficult was way above expectations. They went out of their way to handle my situation.

Marcos M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

The team was very thorough and helpful!

Yaell O. 
Rating:
5.0

Love this location! They always have the truck I reserve and it's clean and ready to go. Friendly people working there too, no hassles, no drama.

DAWN K. 
Rating:
4.0

Customer did not leave a comment.

ALBERTO P. 
Rating:
3.0

Rental was way too expensive especially for a local move. For what I paid for the rental and gas I could have had movers do all the work for a similar price.

Gregory H. 
Rating:
5.0

This Uhaul location on Parthenia restores my opinion of Uhaul. EVERY employee at this location was great and attentive. Check in was easy and they communicated everything in email and text. Very efficient. I used to rent uHauls all the time from the Devonshire Uhaul and the service there was beyond horrendous.

LINSLEY M. 
Rating:
4.0

Counter waits are usually a little long. Don't know if there's a cost-effective way to fix this. Pre-registering my photo sped things up a little. Maybe, like banks and airlines sometimes do, have someone walk the line and sort the waiting customers' needs.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

ALEX A. 
Rating:
5.0

Customer did not leave a comment.

Kobi P. 
Rating:
5.0

Great experience in every way... Thank you!

Brent M. 
Rating:
5.0

Customer did not leave a comment.

Magdalena M. 
Rating:
1.0

Stop double booking. I got booked for a 20' truck and then got switched to a further location. And received 3 different calls saying different info about one way and round trip possibilities. Ended up canceling that. This was through my wife's account. THEN I book for an appliance dolly and when I show up they say that the dolly is already reserved for someone else and have to spend time, gas, and mileage going to a different location. Get your shit together

Jorge C. 
Rating:
1.0

Customer did not leave a comment.

GEORGE A. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

CELIA S. 
Rating:
5.0

Customer did not leave a comment.

NATALIE S. 
Rating:
5.0

Great customer service, and very good equipment

Helena S. 
Rating:
3.0

Customer did not leave a comment.

Aileen E. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Let me tell you that this facility including the staff is an excellent reputation for U-Hal, thank you.

Marc S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff S. 
Rating:
5.0

Very godo service i rally happy

LUIS G. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR G. 
Rating:
5.0

You might want to consider installing cameras for big trucks it's really hard to reverse without a camera in the back of the truck

Hatem M. 
Rating:
4.0

There was only one thing that I thought was really weird. It looked like the person that helped was using a personal cell phone to scan my ID into the system and I did not feel very comfortable about it.

Rodrigo M. 
Rating:
5.0

Customer did not leave a comment.

Deimante M. 
Rating:
5.0

Excellent service by all persons that helped me

RUFINO E. 
Rating:
5.0

Great job Luis

Donald C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erica F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Monsoor K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PEJMAN M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Very friendly staff and helpful and fast to install my hitch awesome experience definitely will be back for my rental needs 😀👍👍👍 God Bless

Renata M. 
Rating:
5.0

I was in and out in 15 minutes with my reservation. Check out was fast and courteous . And check in with Chris was even better. Dude was friendly and very efficient.

ROBERT L. 
Rating:
5.0

Thank you for your corporation and kindness for the period my stuff was in your storage!

GRACE N.  |  Overall Experience 
Rating:
5.0

Nothing

ANTHONY P. 
Rating:
3.0

Customer did not leave a comment.

CATHERINE A. 
Rating:
5.0

Customer did not leave a comment.

Kobi P. 
Rating:
5.0

Customer did not leave a comment.

Marilyn A. 
Rating:
5.0

Great service!

James W. 
Rating:
5.0

Customer did not leave a comment.

TIARA W. 
Rating:
5.0

Great customer service … will for sure come back

MOUSA Z. 
Rating:
5.0

Customer did not leave a comment.

VIKEN K. 
Rating:
3.0

I believe I was overcharged I had the truck for 16 days and I was charged for 17 days

REZA S. 
Rating:
5.0

Keep it up. Your great service is appreciated.

MICHAEL C. 
Rating:
5.0

Nice professional customer service.

EDGARDO G. 
Rating:
5.0

Customer did not leave a comment.

Irving R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Isaiah W.  |  Overall Experience 
Rating:
5.0

Excellent costumer service by Luis Villa and Jose, the location is very clean, organized and safe.

Marc S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEXTER C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hadyn F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny M.  |  First Impressions 
Rating:
5.0

Thank you for your convenient services throughout my entire trip from east coast to west coast (Los Angeles). It was a very enjoyable trip for me and I will do it again in a heartbeat. Sincerely Shahrokh Baharloo

Shahrokh B.  |  First Impressions 
Rating:
5.0

All the staff was very helpful and friendly, made our experience a great one. Thank you!

Lorena U.  |  First Impressions 
Rating:
5.0

Can't complain. Awesome people!

ANNALEE B.  |  First Impressions 
Rating:
4.0

The staff was incredibly helpful, courteous and professional. I have rented from this location before and the reason I will always come back is the staff. I have had interactions with 7 staff members and they were all great. The storage space was dirty ( had previous items in it) and the staff took care of it immediately. The storage facilities have issues. The entrance to the space itself is too small. The space measurements are not accurate. Due to the way it's constructed it's not a full 5x10.

ANTONY Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leslie b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monsoor K.  |  First Impressions 
Rating:
5.0

Luis was very helpful in getting me set up as your reservations line person (the 800 number) totally screwed up my reservation and consequently two of the spaces I reserved weren't and were no long available. But Luis got me set up, and even had an extra space, which I needed at the last minute. So, all good.

Bruce Stewart K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIFFANY S.  |  First Impressions 
Rating:
5.0

Excellent and quick experience all around.

angie r.  |  Reservation 
No reviews have been submitted for this location.

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