Comentarios de los clientes para U-Haul Moving & Storage of Northgate

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Testimonios de clientes recientes de U-Haul Moving & Storage of Northgate

Clasificación general:

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Barb F.
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Customer did not leave a comment.

DAVID A.
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Van was rented until 6 PM on a Sunday. This location closed at 5PM on that date Feb 28, 2021. Representative told me to drop off the Keys if I would be back after 5PM that day. He did not mention anything about an additional $20 "Servicing Fee" for dropping off the keys then at a slot described by him. Contract and paperwork were sent the next day to me when that U Haul had regular hours. The additional unnecesarry fee is not warranted and I would like it refunded back.

TOBY S.
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great hours to pick up and drop off, trailer was nice

RACHAEL W.
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Dont charge for miles that I didnt drive

DENEEN F.
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Customer did not leave a comment.

Chiamaka O.
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The truck I got was not stable at all. the truck kept moving from side to side, and i felt like i was dancing on the way. you guys need to make sure sure your cars are well maintained before giving it to customers.

Jackie C.
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Customer did not leave a comment.

Natasha H.
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After renting the U-Haul truck and loaded the truck with my belongings from a storage unit I had rented from this location as well, when I proceeded to leave the security gate didn't work as I was locked in there property behind the security gate for over an hour. I had to disassemble the chain driven link to make it manually functional. The way they have their system set up is ignorant and completely unacceptable.

terry E.
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Dillon was very helpful and everyone there was fast to get me a truck and to expedite paperwork when returned. No complaints or suggestions.

MAVI O.
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This young man was very patience, and upfront and direct with of course, a good attitude meeting my 'needs' on my request. His action speaks louder than words...you certainly put a good hard working individual in your location in Colerain Ave. Colerain township area.

SHAUNA N.
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Customer did not leave a comment.

DUSTIN H.
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Customer did not leave a comment.

ANGELA S.
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Customer did not leave a comment.

MICHAEL B. | First Impressions |
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John and Shane were both very professional and helpful! The space looked great - Thank You!

Joshua M.
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I will admit I was really mad when I got the truck and it was on E along with the computer problems they had when the online part wouldn't work for me. But over all it was ok just the gas part that really got me

PHILLIP H.
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All good.

Thomas B. | Overall Experience |
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Unit did leak onto my furniture, other than that. Would recommend to anybody

Kerry S.
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My rep was great in customer service and very accomodating for all the online mistakes made. Very professional.

AARON H.
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Always pleased with the personnel at this location.

JOSEPH J.
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Great location and great people

JEFFREY C.
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Nothing. Keep up the good work.

JONATHAN B.
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You can make sure that when people get the size truck they reserved, and if not, give them some type of discount as compensation. I had to use and pay for more miles because I had to take multiple trips because the size truck I reserved wasn't available.

Ryan J.
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Customer did not leave a comment.

CARLTON C.
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N/A

Jebediah R. | Overall Experience |
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Very friendly, professional and knowledgeable manager and support staff. I ended up renting a truck for extended days and they made it easy. Then moved back out after renting one way equipment. Losing my father-in-law came with many unplanned situations... the staff made this part seamless. Thank you!

TIFFANY E.
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Customer did not leave a comment.

STEVEN W.
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Customer did not leave a comment.

JOSEPH J.
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You need to replace the straps on the car hauler. One was too short from being broken in the past

Jarin J.
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Customer did not leave a comment.

JEBEDIAH R.
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Customer did not leave a comment.

Joseph J.
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Customer did not leave a comment.

JEFFREY H.
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Customer did not leave a comment.

TAMMY W.
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Customer did not leave a comment.

VICKY M.
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Customer did not leave a comment.

TIMOTHY M.
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Truck was clean but there was a headlight out on the right side of the truck and the truck was very hard to handle because of the the maintenance on the truck was bad I'm in a truck really needs to be seen by a mechanic it ran really bad maybe you need to upgrade your trucks and also find a better mechanic to work on him because he's not doing a very good job

KURINE H.
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Let customers know if the trucks come with a ramp or not it was bit if a struggle to load and unload without that.

JULIE B.
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Customer did not leave a comment.

BETTY J.
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Customer service was professional and quick in getting me in and out. The only reason he didn't get excellent. He forgot to tell me how to find the truck with the number in the top right hand corner.

DENNIS R.
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Customer did not leave a comment.

William S.
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Sunday morning at opening time is busy. The guys opened a little late so we all had to wait a little extra to get going. They were helpful, friendly and efficient.

ROBERT N.
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The ignition key needed to be fiddled with to make work.

LEROY J.
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At all points of entry and exit, everyone was highly knowledgeable and very professional. Great customer service.

John T.
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They always take good care of me there . Nice employees !

SHERIF A.
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I have a problem get out from my car when I drove it to the transporter trailer I have to be inside the car on the trailer because I can't get out

RICHARD P.
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Customer did not leave a comment.

REGINALD C.
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Customer did not leave a comment.

ENDRE P.
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Customer did not leave a comment.

MELISSA A.
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Customer did not leave a comment.

LESTER T.
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Customer did not leave a comment.

Michael C.
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Excellent customer service! The young man came out to my truck and mounted the trailer for me. The hours of this office are much better than the other surrounding ones. Thanks guys, Mike

DONALD H.
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Service was great. Friendly and prompt.

DENNIS L.
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Customer did not leave a comment.

Rhondalyn B.
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Customer did not leave a comment.

Daniel S.
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Customer did not leave a comment.

GRAHAM SHEA L.
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One of the straps for the wheels was cut. This should be inspected upon return of any rental. The trailer brakes did not work properly either. The lights were checked upon leaving and worked as expected, but we could feel a push and pull from the trailer the entire ride. I have not experienced this with other rentals. Other than

tracey j. | Overall Experience |
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The staff are awesome, customer service is off the charts, they smiles and greeted me with love, keep up the good work.

Miranda O.
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Charges are outrageous DO NOT rent U-haul figure something else out.

ELI S.
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The gas reported on the gage at time of pick up was overstated. I had to put gas in the truck when I picked it up. I drove 80 miles (my estimate) and put in $25.00 of gas which showed a usage of 12.26 gallons of gas or 6.525 miles per gallon. 65 of 80 miles was highway driving at 65 miles per hour.

Kurt S.
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Great service.

HARI A.
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Every things were in good condition as aspected. Customer service was great in this location.

DWAIN G.
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Customer did not leave a comment.

SEAN R.
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My move hit a few bumps and the flexibility of keeping the truck an extra day made a difference. Also, surprisingly, it was equipped with a few things i didn't expect, but eventually needed - like the lock on the trailer box and dolly.

Matthew M.
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Customer did not leave a comment.

JOYELL C.
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Customer did not leave a comment.

Steven S.
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Customer did not leave a comment.

GREGORY R.
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NO YOU WERE VERY NICE AND WE GOT IN AND OUT QUICKLY. PEOPLE WERE VERY NICE AND HELPFUL.

William G.
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While living isn't necessarily fun, Uhaul made it considerably easier. I feel the price to rent a truck was very reasonably.

RICHARD H.
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I rented a truck from I haul on 12-14-2020 And I accrued extra mileage and was told the overall total, then was asked to keep it on the same card I responded yes please, That was the end of transaction, They recently charged the additional money And applied a late fee. 12-27-2020 Totally unacceptable . I issued a inquiry at my financial institution To only pay the accepted charge I was aware of, I can't tell you why haul did not charge me the same day. I rent from uhaul often 2 times a year Never had this problem before

LESLEY P.
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Nothing

SANDRA H.
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Have someone other than the call center answer the phone. Difficult trying to get information. Had to call 4 times before reaching a human.

RANDY O.
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Customer did not leave a comment.

Latisha G.
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I will not be renting any more equipment from this location. You can thank the new manager for that. I will also tell others to go elsewhere.

karna P.
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Everything was fantastic. It was really so great experience that I have never had in my life. I was an hour late and you guys didn't charge for it and i didn't even have extra budget ether. Really I appreciate your business. God bless you and hope you will take care those who in need of help as well like me. . Thank you

Kyle P.
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Customer did not leave a comment.

William D.
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Customer did not leave a comment.

Daniel P.
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Customer did not leave a comment.

SCOTT R.
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Awesome experience. Never rented local only state to state prior. Just the same great experience. Thanks U-Haul for being there.

MATTHEW B.
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Customer did not leave a comment.

SHERRY W.
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Very well customer service truck was very clean staff was very courteous

AMBERLY R.
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Not try to charge the next person for another persons rental because they rented you out a truck that was not checked out from the previous customer.

DARREL R.
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Customer did not leave a comment.

MANOUCHEHR M.
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Thank you for service

RUSELL M.
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Nothing. The woman who dropped off and picked up my U Box was exceptional.

Patricia S. | Overall Experience |
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Thank You for everything I had A smooth move from Rochester N.H to Cincinnati.Ohio an the prices were good An a 30day free Storage God Bless Yall

kinesha c. | Overall Experience |
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Jennifer O.
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There needs to be an update on the website to explain the pricing better. It is very misleading. There is NO way that a small POD should cost $430.68 to rent for 2 months. That is absolutely insane. We picked this because it sounded like a good deal. It makes it sound like $225.77 was for delivery and pick up at both locations. We had ZERO clue that we would have to pay another $106.72 to have the POD delivered. Very misleading and we will never use this again. We are very understanding people but when there are hidden things like this, people need to put everything in writing. Nothing was in the contract that we could see that said it would cost the additional money to have it delivered again. It was also extremely difficult to find the right person to contact in order to get the POD delivered to our new address. There is nothing online and when I called the location someone that had no idea what was going on tried to help but was not able to. Very disappointed. We have used U-Haul a lot in the past for family moves. We will not do it again. Sorry, you lost us as customers.

Phillip V.
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You provided excellent and timely service! Thank you

Kory P. | First Impressions |
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John McNally was extremely helpful

Jonathan M.
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If something was left in a truck, instead of throwing it away, how about calling the previous person that rented the truck.

DANIELLE H.
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Customer did not leave a comment.

KOREEN H.
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Customer did not leave a comment.

RODNEY G. | Overall Experience |
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Customer did not leave a comment.

Jordan B. | First Impressions |
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The person who helped me did a great job thank you

KELLY Z.
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Customer did not leave a comment.

Whitney T.
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Customer did not leave a comment.

Christian D.
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The Uhual self return system literally didn't work at all. No fault of the staff

GERRILEEN R.
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Very friendly, efficient and knowledgeable staff.

jenna R.
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They didn't have the correct miles on the van and when submitting it through the app i addressed that concern and even took a picture of the contract where the staff member signed off on it.

CHRISTOPHER A.
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Very Impressive, GREAT SERVICE !! All steps are efficient & take very little time !!

KIMBERLY W.
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need to work on the uhaul online experience, it doesnt work for returns the last two times i rented. very frustrating also it seems the pick up can take a while too because the new system freezes and the agent had to reload to old system, that is frustrating too

JUSTICE A.
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Customer service is great, and well taken care of Thank you so much l appreciate

STEVEN S.
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Customer did not leave a comment.

James H.
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Service was excellent

David T.
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Customer did not leave a comment.

CHARLES D.
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John was helpful and friendly.

Dariece P.
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Customer did not leave a comment.

SASHA M.
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Customer did not leave a comment.

Dion B.
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.Make sure you give the customers a heads up on any dings on the trucks..

Nina E. | Overall Experience |
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Customer did not leave a comment.

Derrick C. | First Impressions |
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Customer did not leave a comment.

oumar N. | First Impressions |
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Poor customer service

Beth B. | First Impressions |
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I could not believe the unit I had reserved was not available when I arrived after a 12 hour drive. Apparently the booking system and the reservation system do not connect therefore my unit was given away as it showed as available the day before I arrived.The young men working at 6pm had no clue what to do Extremely frustrating Yes accommodations were made the next day but not enough to overcome frustrations of previous day

Dominique S. | Overall Experience |
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Other than down forgetting to check me out the day that I told them to check me out and almost charging me $15 late fee it was a pretty good place

vincient a. | Overall Experience |
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We made a reservation with the general manager a week prior to needing a particular sized truck and was promised our most satisfaction. Sadly, promised satisfaction was not close to being MET. We had to switch our hours and got a smaller truck than we were promised. THIS MADE AN INCONVIENCE ON ALL OF US. WE HAD TO EVEN PAY EXTRA THAN WE WERE SUPPOSE TO BECAUSE OF THE INCONVENIENCE OF CUSTOMER SERVICE. I HIGHLY DON'T RECOMMEND ANYONE TO USE THE COLERAIN LOCATION. VERY DISGUSTED WITH OUR TIME SPENT WITH THESE PEOPLE AND THEIR SO CALLED COMPANY.

Casey T. | Overall Experience |
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This storage facility might as well not have a roof on it for the amount of water that came in and ruined almost everything in it, in the 2 months I rented it.

Gary M. | First Impressions |
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Customer did not leave a comment.

sheri B. | First Impressions |
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Customer did not leave a comment.

Beverly H. | Overall Experience |
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First time ever that we used storage. There were no issues. Facility was clean and they make sure you leave it the way it was when you rented it. They take care of their customers.

DEBBIE K. | First Impressions |
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John was great and very professional. The only thing that took a while was returning the truck early. I had a little trouble logging in to the return screen.

felicia s. | Overall Experience |
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Thanks

Lars C. | First Impressions |
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I had great service both on Colerain Ave and in Lancaster where I picked up the truck.

Courtney S. | Overall Experience |
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This was THE WORST experience. Many many many complaints cant put it all into words with characters limited! Would NOT suggest this place!!!!!! Needless to say we arent happy!

torrie s. | Overall Experience |
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Great facility

Latorria G. | Overall Experience |
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It all worked out very well for us! I wish they were move flexible with being able to dump things in the dumpster

LINNALE W. | First Impressions |
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Great Service!!!!

bridjanna m. | Overall Experience |
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The service was great!

Greg G. | Overall Experience |
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The only problem the door to our unit broke and it want fixed until we moved out. But the staff was awesome and helpful. Customer service over the phone was good as well.

phillip m. | Overall Experience |
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The facility Was convenient when you're able to rent a truck and rent a storage room at the same time nice.

Patricia M. | Overall Experience |
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Always good service at this location

julie w. | First Impressions |
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Prompt, courteous, knowledgeable staff.

NICOLE w. | Overall Experience |
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Computers in office were very slow, there was always a line to have to wait for a worker

bridjanna m. | First Impressions |
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N/a

Ken B. | Overall Experience |
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Storage facility right where we dropped off the UHaul truck, very convenient! Everything felt safe and clean.

Carole R. | Overall Experience |
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Horrible experience. Will never use U-Haul again.

CHRIS C. | Overall Experience |
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Very helpful!

Joe M. | Overall Experience |
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The lady that delivered/picked up our U-Boxes was outstanding. I believe her name was Tina. She deserves a Team Award for her coordination of delivery/pick of our boxes ahead of schedule!!

torrie s. | First Impressions |
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They were very helpful and friendly!

MICHAEL B. | Overall Experience |
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We really appreciate the help current U-Haul staff gave us in resolving a missing check problem in October and in refunding a month's rent we prepaid but did not use.

patty s. | Overall Experience |
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C

Patricia M. | First Impressions |
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Customer service is always great

Daniel D. | First Impressions |
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They did great!! I would definitely recommend this storage place to everyone i know that needs one!!! Thank you so much!!!

Linda L. | Overall Experience |
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Very professional service.

Angela M. | Overall Experience |
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Seems like a lot of confusion with getting your order to and from my home.

Benjamin K. | Overall Experience |
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Poor communication. Never received what I ordered but was still charged. Poor service. Was charged a monthly rate for something I never took possession of. Really poor experience.

Kimberly H. | Overall Experience |
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I had the moving boxes and my experience was horrible. My boxes were delayed due to the were not delivered at the same time. I was charged for your mistakes. I would never recommend your company.

MICHAELE B. | Overall Experience |
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It is impossible to contact anyone from this location or get a call back

mohamed o. | Overall Experience |
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Was a good experience

Maribel G. | Overall Experience |
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I would use uhaul next time for storage

Karla M. | Overall Experience |
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Excellent service.

Spencer B. | Overall Experience |
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I had a view items that were damp from my Unit as well as a rodent appeared to have gotten to my couch. Please be aware of Unit 308.

VENKATA K V. | Overall Experience |
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Ubox delivery was delayed than committed time. Had to followup multiple times to know where the boxes were, as no one was really able to confirm the status. Apart from delivery, everything was good.

Crystal N. | Overall Experience |
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Prompt delivery and pick up of equipment and easy to work with.

debra m. | Reservation |
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I set this up over the phone so I thought the day I sent a truck with stuff to go to the storage unit and went they got there they couldn't get in I had to leave work and go all the way the for paper

Tiffany L. | Overall Experience |
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After this experience with Uhaul - I WILL NEVER use U-haul for ANYTHING AGAIN. The manager never returns calls and there is zero accountability.

anthony c. | Reservation |
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Very pleased

mary L. | Overall Experience |
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Ubox service was absolutely atrocious. I would not recommend it to anyone. The boxes were shipped a week late. I was charged for extra empty boxes. The computer information was entirely wrong.

trisha h. | Overall Experience |
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My boxes ended up wet/moist and the contents inside were mildew. There was always broken glass by my storage unit. It always seemed there were never enough workers because there was always a line.

tiffany V. | Overall Experience |
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Extremely long wait times to check out trucks and check back in.

kay s. | Overall Experience |
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Tina so nice and helpful I would recommend her to friends and family thank you for helping me during an emergency Kay Short

THOMAS K. | Overall Experience |
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I wanted to access my unit about dusk and after regular hours, and could not.

gregory g. | Overall Experience |
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The facility in Jacksonville on University Boulevard was a terrible experience as I had to return boxes from my Internet order and no one there knew how to take care of me in regards to the transactio

Michael B. | Overall Experience |
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the particular space I was assigned was not conducive for boat storage. It was very difficult to maneuver the boat into the space provided. I was told this was the only spot available.

ROXANNE S. | Overall Experience |
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I only used the Uhalul box service delivered through this location. I had gone to the Reading Road location for questions and reserved thru them.

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