Customer Reviews for U-Haul Moving & Storage of Northeast

1,741 comentarios

8833 Dyer St   El Paso, TX 79904
(Us 54)

(915) 751-1263

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(915) 751-1263

8833 Dyer St
El Paso, TX 79904
(Us 54)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Rudolph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwite Scott C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JHUSTIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMELIA A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY D. 
Clasificación:
4.0

Don't try to extend your contract. Especially if they say That the vehicle is already rented for the evening and that “they don't have any vehicles on the lot” (even if they actually do have more on lot). Because they will charge you an additional Rental day due to every inconvenience you do to other customers that were supposed to rent that vehicle till you return it.

Kris L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

gdavid M. 
Clasificación:
4.0

someone should've told me at the outset that I'd need to return the truck at the green awning in the back, not the front desk. Also, it took more than 10 minutes to get serviced after placing truck where it needed to be. other than that I'm satisfied.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
2.0

Understaffed

Travis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY M. 
Clasificación:
3.0

El cliente no dejó un comentario.

RYAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEEMATTHEW C. 
Clasificación:
2.0

Before renting, they didn't clean the outside of the pickup I used. Then when I got back I was charged another 25$ for a cleaning fee of mud which was not caused by me. Clearly the mud was dry and I only had the truck for 2 hours. So before you let customers rent, be sure the truck is washed because that is their job as employees, and tell customers what to look for . Will NOT be going to this location ever again.

JEFFERY C. 
Clasificación:
5.0

I had an important meeting in Las cruces and no rental cars were available. My only other other option was to rent a truck from u haul which was easy and painless. Unfortunately for me I left a planner book in the truck when I checked it back in. I received a call from Mark about it and it was arranged to have it sent back to my home in Oregon. I appreciate the customer service. I would recommend your location in El Paso to anyone. Gracias

ROBERT M. 
Clasificación:
3.0

El cliente no dejó un comentario.

SUMIKO A. 
Clasificación:
1.0

Very rude and all they could say is that they could not help with my car transport. If I left it behind to off load the truck ,they would not take responsibility. All they said saiid is well carports get stolen from here all the time so if that happens you will be responsible.. so I assume the staff steals them since they now the customer hasn't fully turned in the equipment. I filled the tank to where it was marked on the rental paperwork, the staff member argued that I was missing gas and he charged me $6. -really ???

Angel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA M. 
Clasificación:
5.0

The counter person was very nice and very helpful . Thank You.

JAIME ALBERTO L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hector L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC W. 
Clasificación:
5.0

Great professional service.

KENNETH J. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEXANDRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eli M. 
Clasificación:
5.0

Great service. Very cordial

MANUEL C. 
Clasificación:
5.0

LET THE CUSTOMER KNOW THAT WHEN YOU RETURN THE RENTAL ON A SUNDAY, THAT THEY OPEN AT 9AM, BUT YOUR RENTAL WAS AT 8AM, SO THAT THERE WILL BE A ADDITIONAL CHARGE, SO YOU ARE BETTER RENTING IT AFTER 9AM TO AVOID THE EXTRA CHARGE,

JERRY L. 
Clasificación:
3.0

Give the vehicle on time

GRACIELA T. 
Clasificación:
5.0

Customer service was outstanding! The equipment performed perfectly. If I had to make a complaint it would be that the floor of the trailer was buckled and creaked a lot. The retainers either need replacement or tightening. But it was minor.

James L P. 
Clasificación:
3.0

El cliente no dejó un comentario.

VICTOR M. 
Clasificación:
5.0

Great service and delivery. I was surprised at how smooth this was.

Alex G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL HECTOR JR G. 
Clasificación:
1.0

Employees seem blend, do not make it a good environment, seem unhappy and make it a bad experience.

HOKYUN K. 
Clasificación:
5.0

Customer service was great. Staff was very friendly.

DEANDRE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDICA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM F. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEANDRO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

Nothing, great job...

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald T. 
Clasificación:
5.0

The Uhaul Dyer location in El Paso had an available spot for me to store my belongings in a hurry. I was able to book same day storage and the front desk crew was very helpful in explaining the agreement, showing me on a map where my unit was located, and offered advice on the proper way to secure my storage unit. Highly recommend for anyone who wants to secure their belongings with peace of mind.

ANDREW T.  |  Overall Experience 
Clasificación:
1.0

Don’t tell me about a law that prevents to help take a lock off for a customer, but admit you take them off to sell people’s property.

MICHAEL B.  |  Overall Experience 
Clasificación:
5.0

Friendly

MARCOS L. 
Clasificación:
5.0

Nothing! The employees were outstanding and very knowledgeable in their respective fields.

RUTH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE S. 
Clasificación:
5.0

Very satisfied with this U-Haul establishment, I don't think I would use any other in El Paso. Thank you for all your professionalism.

NERINE F. 
Clasificación:
5.0

Quick service

Jose G. 
Clasificación:
5.0

no problems with equipment turn in.

DANIEL Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Faye B. 
Clasificación:
5.0

Excellent customer service over all.

JOSE M. 
Clasificación:
5.0

Super Job

ROBERT K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Delaia O. 
Clasificación:
5.0

Great customer service here. Staff are incredibly friendly and helpful. Had absolutely no issues.

DESHANE P. 
Clasificación:
4.0

My original reservation was for a 26 foot truck set to be picked up using the 24/7 option at a different location. However my reservation never showed in the app. We arrived at the original location and it was closed and we were unable to pick up our truck. I stayed on hold with the 24 hour line for 38 minutes with no answer. My wife finally called an actual u haul store and they were able to switch our reservation to their location. This mishap caused us to be late all day. I will most likely use uhaul again, however I will never book online again because instead of being effortless as advertised it was a hassle that created way more stress than it was worth.

JONATHAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAESOO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerardo A. 
Clasificación:
3.0

Everything went well before the truck just stopped and left me stranded.

MICHAEL P. 
Clasificación:
4.0

Have the right comments about the U-haul equipment. Pictures were outdated, miles on vehicles was not exact nor was the fuel on the vehicle. Miles were higher than counter desk said, fuel tank was lower than counter report.

ABEL T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rene G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRIQUE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VELIA R. 
Clasificación:
5.0

Nada

JAMES H. 
Clasificación:
5.0

Fast and friendly thank you

MARY M. 
Clasificación:
4.0

Overall i enjoyed my experience.

PERRY A. 
Clasificación:
2.0

If I can recommend. If a person makes an online reservation please make sure the vehicle is ready. I went in, the service was good. People are polite but as the contract was being prepared I was told there was “ no gas” in the truck and they asked me if I didn't mind putting gas and I would receive a credit. I didn't mind at all. Then they went to get the keys. Well I was waiting outside for 10 minutes didn't see anyone pull up I then went inside and when I went inside the rep tells me there was an issue. The truck I reserved is not at location there was a mix up online information and location BUT I am being upgraded with another bigger truck for the same price. I'm thinking I never agreed to the “upgrade” but ok. The rep was making the contract while I'm waiting outside for my reserved truck. I also ask if I'll be given the 50 offered online for the “reservation guarantee” so the rep tells me to wait for the manager. The manager tells me I will not receive it because he offered a solution. I'm being upgraded to a bigger truck with no extra cost and told me “ I assume you need the truck” I was given the keys. Didn't know where this “upgraded” truck was at in the parking lot. I found it with the new contract paper work. I guess they don't have to pull up the truck for you. Wasted time

FRANCISCA Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alejandro H.  |  First Impressions 
Clasificación:
5.0

The vehicle was clean, however, the cabin of the truck had a very strong odor of cigarette smoke that probably should have been taken care of prior to releasing the truck. I'm not a smoker so the smell was obvious and bothersome.

JOSE JR M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ernest M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MCRAYLEE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

Quick pick up and go.

Gerardo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben C. 
Clasificación:
5.0

Great service

Issac C. 
Clasificación:
2.0

Although the staff and facilities were clean and convenient, I can’t recommend this facility because the roof leaks and I had damaged items due to the rain.

DAVID L.  |  Overall Experience 
Clasificación:
5.0

I do not like having to take a picture of my drivers license. I almost cancelled my reservation when I had to do it. I find it very intrusive.

JAMES D. 
Clasificación:
5.0

Everything was great thank you.

CHRISTOPHER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

IVAN L. 
Clasificación:
4.0

Customer service was great, both pick up and drop off.

Sean J. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENDA H. 
Clasificación:
3.0

Waited too long in line at the counter. Was not made clear that this rental was for an extremely limited time. We barely had enough time to go home and load items and locate a storage facility. $66.00 is too much for 4 hours rental and 28 miles driven.

SHELDON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alvaro D. 
Clasificación:
5.0

AC went out within 90 miles. Brakes were squeaking by end of trip.

ANN G. 
Clasificación:
5.0

Keep up the good work U-Haul

NABOR M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gayle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TELLY W. 
Clasificación:
5.0

Thanks for making it easy

BRENDA L. 
Clasificación:
5.0

Pleasent experience picking up. Dropping off not so much. Drop off location is very congested and has semi trucks making deliveries the same place as the drop off. Not a good idea.

David I. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE G. 
Clasificación:
5.0

The workers were knowledgeable on all questions I asked, courteous, the trick I rented was in good shape and was an easy process overall. I really recommend this site.

Alexander C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicolas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL PHILIP W. 
Clasificación:
5.0

Friendly and professional. Very pleasant to do business at this location.

JAMES D. 
Clasificación:
5.0

Very friendly staff trk. Start to end! Although I think you need more staff. We waiting 15min plus but the staff kept us informed and were super helpful

RAMON L.  |  Overall Experience 
Clasificación:
5.0

Staff was awesome! Thanks northeast UHaul!

LIZA MUNOZ P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell S.  |  First Impressions 
Clasificación:
5.0

Great staff, very friendly and helpful.

Erick V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel S.  |  Overall Experience 
Clasificación:
4.0

Very clean. Staff very helpful. Just make sure to have the storage rooms open by 7 AM. I went on a few occasions at seven and it was still not open. Other than that , I was very happy with the services provided and would recommend your services to others.

Sandra h.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service.

Neftali R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Neftali R.  |  First Impressions 
Clasificación:
5.0

Extremely friendly staff. Oscar, the Store Manager runs a very clean and well maintained atmosphere. The restroom was extremely clean and being run by men, that says a lot. Loved everything about 8833 Dyer Street Uhaul.

Martina G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett H.  |  First Impressions 
Clasificación:
5.0

Great facilities and customer service, keep up the good work!

Manuela G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

OLAKUNLE A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sammy Q.  |  Overall Experience 
Clasificación:
5.0

Super amazing customer service when renting the storage unit and when exiting the unit! They're also were great when returning uahuls! And having the carts for loading and unloading was such a lifesaver!

Amanda T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Antoinette P.  |  Overall Experience 
Clasificación:
4.0

Gracias

Jose A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Manuela G.  |  First Impressions 
Clasificación:
5.0

I’ve been using U-Haul for years and have not had any problems.

ROMAINE Z.  |  First Impressions 
Clasificación:
1.0

My unit was not properly sealed. As a result everything was covered in dirt. The staff was rude and seemed annoyed with having to do anything. Their were two employees that were pleasant but the manager especially infuriated me as he found it a good idea to play tough guy with me on my concern with my move out. Instead he came in and said do we have a problem! Instead of asking me what my concern was and how he could help me. Then he tried to justify his actions with my 84 year old father who also was not impressed with his way of his way of handling the situation. After this I decided it was not worth arguing with him and told him to stop talking and just close out my account. He then told me he could just just make me leave at which point I told him I would leave when my account was closed. His response was do you have an email to send me the receipt at which point I told him to just print the receipt and he said " you know what I am out of paper so you will just have to give me your email" I told him the go and get some "explitve" paper because I am not leaving here without a receipt! Low and behold the printer magically had paper in it and he printed it and I left. This was by far the worst customer service experience I have ever had and I admit I was not kind to the manager throughout our interaction due to the way he came in and spoke to me and my father but if he would have handled it in a better way I would have left and probably just left it alone. Instead he chose a very poor path and as a result it is ending with not one but two very poor reviews on every possible site we can find to post a review on. And to everyone we know. This is not a reflection on All U-haul facilities as I have had many. But this location is very Poorly run.

Rodney B.  |  Overall Experience 
Clasificación:
5.0

The Manager and staff were very helpful - very friendly. I would definitely recommend U-haul to anyone looking for storage.

Jose B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisabeth J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney Nicole B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keisha D.  |  Online Move In 
Clasificación:
5.0

Customer service from your employee at the front desk (8833 Dyer St, El Paso, TX 79904) was excellent and she was very friendly would recommend uhaul to others.

John Paul R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M.  |  First Impressions 
Clasificación:
4.0

Good facility and staff .

DAVID L.  |  First Impressions 
Clasificación:
5.0

I am customer for years,

Ricardo Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizibeth B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Hector L.  |  First Impressions 
Clasificación:
5.0

My sister and I got a little lost trying to find the unit and the map wouldn't load on my phone, so we ended up going in to get a map. The man we spoke to was a trainee, who took the initiative to get us a map while his trainer was busy. We wished him well at his new job, and went on our way.

Megan R.  |  Online Move In 
Clasificación:
5.0

The person that helped was very nice and helpful and very great customer service

YAHIRA B.  |  First Impressions 
Clasificación:
5.0

Attendant was very knowledgeable, and very friendly.

Raquel O.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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