Customer Reviews for U-Haul Moving & Storage of Northeast Columbus

3741 comentarios

1314 E 5th Ave   Columbus, OH 43219
(@ 5th & Joyce)

(614) 478-6626

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(614) 478-6626

1314 E 5th Ave
Columbus, OH 43219
(@ 5th & Joyce)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

GREAT SERVICE!!!

Reema A. 
Clasificación:
2.0

The truck was dirty! Even found used razor in the back of truck had to clean ourselves.

OLIVER Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett F. 
Clasificación:
4.0

El cliente no dejó un comentario.

LATREENA T. 
Clasificación:
5.0

Person receiving and unhooking the equipment was very on-task and skilled.

Theodore J. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H. 
Clasificación:
5.0

Prompt service. Very quick return.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

Great customer service from the young lady that help me she was wonderful

LEWIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerri B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Customer service was excellent during pick up and drop off. This location was every thing I was looking for. Gracias.

EVA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERMEKI K. 
Clasificación:
5.0

Fast and friendly

Alan V. 
Clasificación:
5.0

Conveniently located just a few miles east of the Ohio State University main campus. U-HAUL made this process fast, simple, easy, and affordable!

Mark D. 
Clasificación:
3.0

Nothing the place can do but they change my location pick up which cost me more in gas. And I didn't know the area at all. Pick close to pickerington so canal Winchester and got change to Columbus. Was not happy and upset I had to drive further with my 3 year old in the car after doing 12 hours the day before.

Katie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chayla M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAPHRONE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn B. 
Clasificación:
5.0

Great Friendly Service

MICHAEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW H. 
Clasificación:
4.0

Your employee Nichol at this location was very helpful and went over and above normal customer service. You truly have a valuable asset in Nichol. I can't thank her enough for all her help through my move and storage.

andrew P. 
Clasificación:
5.0

Unfortunately this was the third location I was sent to to get the right truck I had ordered a month earlier. The second location I was at, the man was rude and basically a real asshole! I would NEVER do business again at Victorian Village Market at 184 W 5th Ave Columbus OH 43201 and U-HAUL would be wise to do the same!!!!

JAMES M. 
Clasificación:
2.0

the online check in and check out was not working after is had downloaded the app and was not able to use it when i arrived so i had to wait in a long long line I was there a 7:00 and there was already a line waiting. the uhaul had not been cleaned out still had previous person stuff inside the truck but they really need more workers at the location for check ou

DANIELLE P. 
Clasificación:
1.0

The manager arrested me on the phone because i was running late due to weather

Gaetan Gilbrice T. 
Clasificación:
3.0

El cliente no dejó un comentario.

AARON G. 
Clasificación:
5.0

The key drop off was extremely hard to find

Erica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yeshwanth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRIE LYNNE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL R. 
Clasificación:
2.0

The truck was super raggedy overall and not safe to drive.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANETTE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYA S. 
Clasificación:
4.0

One issue i had was with the return process. I tried to do that but it could not find my reservation. I think it might have had something to do with my account setup (maybe i had 2). So i wasn't able to return in on the app and was charged the $20 fee. Otherwise great experience. David Brillhart Contract no 25972421

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNNEASTER C. 
Clasificación:
3.0

The key Dropbox was very difficult to find in the dark. I drove around probably 6 times looking for it, and contemplated leaving and bringing the key back in the morning. The website shows a picture of a square box - an unmarked slit in the door is not what I was looking for. I read the sign on the door referring to the drop box several times before noticing the slit. Extremely frustrating.

Lauren P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlotte M.  |  First Impressions 
Clasificación:
5.0

Other than what they're doing right now. maybe if you use a truck a lot you can get a discount every now and then. Thank you have a good day

THOMAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAWNYA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN G. 
Clasificación:
5.0

I am not sure if anything would be needed. I was treated with respect and like a valued customer. When I checked in there was another customer at the counter, and two employees at computers so was not assisted immediately by the second employee, but it was not a big deal as the wait was not excessive.

James H. 
Clasificación:
5.0

My customer Rep was outstanding and friendly!!!!!!!

Victor W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAMEKA H. 
Clasificación:
1.0

Yes for one y'all reported my truck stolen because I didn't know I had to report in and pass out $100 every day to get a $19 a day rental but yet you didn't take the money off my credit card when you should have took it off you waited a month later and sent me a bill from was hundred dollars and then started taking money off of my bank account card so yeah I think you're pretty s***** service I would never rent a truck from y'all again

Raetta S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

WESLEY F. 
Clasificación:
5.0

Good experience I would rent from this location again

NORMAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared V. 
Clasificación:
1.0

There was roach in the truck (the box area) when I opened it up to start putting my stuff in. We killed it and I swept the box out to try to make sure there weren't any egg cases or any more bugs in there, but I was on too tight a schedule to take it back and ask for refund. So I'm basically just crossing my fingers rn that I don't get infested. You should fumigate the trucks or something.

Elizabeth B. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARNEE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
3.0

The gas meter on the truck was broken. I would recommend that you fix your equipment before use. So that there will not be any confusion about the final cost, over the gas mileage.

ROSALIND G. 
Clasificación:
5.0

Entire staff was very friendly and welcoming

Dausean F. 
Clasificación:
4.0

I booked a trailer and truck at the same time online but I had to go to 2 different locations to pick them up, that was very frustrating and surprising, definitely a drawback

Alexander D. 
Clasificación:
2.0

Please make sure the customer knows the difference between the standard charge for 6-8 hour rental and the 24hrs

ANTHONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

QUIONA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinzella J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
4.0

Check Engine light on. Chip in windshield. Damaged back cargo door. Look like it had been in a collision. The van rode very well in spite of damage. Staff was excellent at check in and checkout. I always use this location. Never had any issues with storage unit or renting trucks. The equipment was clean.

ROBERTA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Good service

TONYA B. 
Clasificación:
1.0

The two young ladies working at this location should not be employed by any professional company. One of them literally spoke on speakerphone with their boyfriend as I waited for them to stumble through the rental distracted by multiple personal conversations. The best part was her informing me that it was parked in the very last row against the fence because she was “too lazy” to move it. Those words literally came from her mouth. Amazing. I then waited on hold for over an hour combined to speak with someone at Uhaul regarding my experience to no avail. Thankfully, there are many other moving companies to use. I will pay more to not have to experience anything like this ever again.

TAHLIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

YITAO L. 
Clasificación:
2.0

Not very professional and rude customer service.

ATIRATH E. 
Clasificación:
5.0

¡Gracias!

Keith J. 
Clasificación:
4.0

El cliente no dejó un comentario.

EVAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARVIS D. 
Clasificación:
5.0

Keep up the good work. Nicole an excellent Customer Service Representative.

BARBARA B D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel A.  |  Overall Experience 
Clasificación:
5.0

Have ⛽ in it

BRENDA W. 
Clasificación:
4.0

ceiling was leaking in facility, and checkin process was kinda slow. But overall fine.

DUSTIN Y. 
Clasificación:
5.0

Everyone was professional and accommodating.

ERNEST S. 
Clasificación:
5.0

The customer service representatives were extremely helpful. When the trailer I reserved had not been returned by another customer they found a solution to make sure that I could get a trailer that worked.

MITCHELL L. 
Clasificación:
4.0

Make sure that all the vehicles are in top shape. I had to change two vehicles to get the vehicle that had all the knobs and buttons.

Kartik S. 
Clasificación:
5.0

Again, a home run! The gentleman that helped me unload was a rock star with how busy he was.

ERIC LAWRENCE A. 
Clasificación:
5.0

Great attitude for working on a Sunday.

Patrick M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Erin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEIRDRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALLORY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRESTON M. 
Clasificación:
5.0

Nothing every thing was great and employees were very professional.

DEWAYNE T. 
Clasificación:
3.0

About the car was not clean it was very dirty in and out. It was better to be clean so that would be very nice and the car has some issue when you take speed limits won't pass 65.. its sucks make me drive 6hours where I suppose to drive only 3hrs

ABDIRAHIN I. 
Clasificación:
2.0

El cliente no dejó un comentario.

ANAKIZI A. 
Clasificación:
4.0

Seemed like computer system was slow. Staff were very nice and helpful!

JACOB W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy M. 
Clasificación:
5.0

Quickest drop-off I have ever had.

Mark B. 
Clasificación:
5.0

The people who rented to me and when I returned it were excellent——timely, kind, efficient, capable

SUSAN G. 
Clasificación:
5.0

Van ran smooth

Roberta R. 
Clasificación:
3.0

Hve more storage space available

ELIZABETH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mindy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMA G.  |  Overall Experience 
Clasificación:
5.0

I appreciate your help and care

Richard W.  |  Overall Experience 
Clasificación:
5.0

The only issue I had was with the billing account system. The way it displays your payments/balance is not user-friendly. When looking at the balance column, it shows dollar balances in parenthesis. In any other system, that would mean that there is a credit on your account, but not theirs. That was a bit inconvenient because I had to take the time to try and figure it out and then email my question to the location's GM, Erin. She got back to me VERY quickly and provided a detailed explanation. I was very happy with everything about this facility and its employees though.

Jennifer K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA B.  |  Overall Experience 
Clasificación:
2.0

The truck was all over the road. It needs an alignment ASAP!!! I was told by a man named Fred that the entire process time would be 7-10 minutes. It took 50 minutes for me to get the truck and storage unit. The staff needs to be thoroughly crossed train... The the unit door would not slide back to open, so I called an employee to help me to get the door open, and by the time he got back to the unit, I had managed to get it open and unload my car... So not good!

Robin H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D.  |  Online Move In 
Clasificación:
5.0

Thank you for everything

JOSE J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnee W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

linda s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam G.  |  Overall Experience 
Clasificación:
2.0

Messed up my reservation. Gave us a broken storage container. Did not have a working lock. We felt abandoned and at the mercy of uhaul.

Brendon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS C.  |  Overall Experience 
Clasificación:
3.0

The young lady at the desk on Friday morning was extremely rude. I was also billed for an entire month, even though I closed my account after 2 days. (Moved my daughter in to college on yesterday) Please allow partial month billing, or alignment to the university summer schedule.

John T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kendall H.  |  First Impressions 
Clasificación:
1.0

Your service reps were consistently rude and the storage door was flimsy and always off track.

Augilia S.  |  Overall Experience 
Clasificación:
5.0

The man working there on 7/20 at 6:15 was so nice and helpful. Only problem is there were no more locks that UHaul requires for their units so I had to use a regular lock. I'd like to hopefully get a safer lock that you guys normally use whenever they are in stock.

Emily W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anne S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph E.  |  Overall Experience 
Clasificación:
5.0

Very convenient. I really appreciate the carts that are available for use without a charge.

Andrew K.  |  Online Move In 
Clasificación:
2.0

After being told they would waive the late fees; they never did. No assistance available for those not working due to the covid-9 virus. Staff members frequently give different answers; when presented with a question. I immediately removed my things frim storage.

matina t.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carmen H.  |  Overall Experience 
Clasificación:
2.0

Took 1:15 to get storage unit and I had a reservation.

kathleen g.  |  First Impressions 
Clasificación:
3.0

They just had employees quit and the store was very busy. This experience was not a smooth as I would have like after traveling. However, Owen was doing everything in his power to assist.

Deena H.  |  First Impressions 
Clasificación:
5.0

Super friendly staff and quick service.

Julie W.  |  First Impressions 
Clasificación:
5.0

Great assistance provided

Keith V.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service.

Robert M.  |  First Impressions 
Clasificación:
5.0

Very convenient.

David D.  |  Overall Experience 
Clasificación:
5.0

Greg is an outstanding employee!

Madeline N.  |  First Impressions 
Clasificación:
5.0

Greg was amazing and very helpful!

Madeline N.  |  Overall Experience 
Clasificación:
2.0

This location was good, the issue I had was they were impossible to reach by phone - I tried for 5 days and kept getting the uhaul main office operators who were for the most part rude and not helpful

Steve N.  |  Overall Experience 
Clasificación:
5.0

Thank you for being awesome

Michele W.  |  Overall Experience 
Clasificación:
5.0

This U-Haul location was an operated very professionally, it was well staffed and very efficient. A very different experience relative to the site at which I picked up my truck. Nice job, Tony!

Paul D.  |  First Impressions 
Clasificación:
5.0

The manager Tony and the staff were very great and nice to me the whole five years my stuff was in the storage

TRENCA J.  |  Overall Experience 
Clasificación:
5.0

No comment

CHERYL F.  |  Overall Experience 
Clasificación:
5.0

👍

Andrew A.  |  Overall Experience 
Clasificación:
4.0

The movers picked up my U-box but reported the above

Sarah B.  |  Overall Experience 
Clasificación:
2.0

The staff is not honest or helpful. Management was subpar as well.

Tamikka S.  |  Overall Experience 
Clasificación:
5.0

Tony and his crew were customer oriented and very professional. The best uhaul center I have ever used!

Margaret F.  |  Overall Experience 
Clasificación:
4.0

N/C

Joseph H.  |  Overall Experience 
Clasificación:
5.0

My experience with the U-Box was great. The box will hold much more than we thought. The crew at u-Haul was very friendly and helpful. Thanks much!

frank c.  |  Overall Experience 
Clasificación:
5.0

Staff were great to work with getting set up in a storage unit.

Aaron B. | Reservación
Clasificación:
4.0

The service was courteous and efficient. It was extremely busy since it was move in time at a big ten college campus but there was still availability and a reasonable wait time in line.

Ann M.  |  Overall Experience 
Clasificación:
1.0

Upon arrival to the storage facility, we were told there were no units available, despite having made a reservations weeks prior. I was never contacted by email or otherwise to let me know this before

mekaela w. | Reservación
Clasificación:
1.0

The folks here were very friendly and helpful, but the UHaul computer systems allowed for many persons, including us, to reserve a storage facility when indeed there were none available. We were not

Jeff R. | Reservación
Clasificación:
1.0

Stood in line 30+ mins waiting on the one guy who was working (the other just sat there watching him) only to be told that even though we had a reservation they had know storage spaces. No help at all

James B. | Reservación
Clasificación:
1.0

Absolutely terrible experience. Reserved a storage unit back in June, only to go to move-in my stuff and learn the fact that there was no storage units left. I would NOT recommend U-Haul to anyone.

Austin T. | Reservación
Clasificación:
1.0

Showed up to find out the place was over booked and lost my reservation. Luckily there was one at a farther location and I had to get a smaller unit than origninally reserved.

Shane V. | Reservación
Clasificación:
1.0

I rented a storage space and even called to confirm 2 weeks ago. When I arrived I was told there we're no spaces available. The front desk girl told me to go to Morse road - didn't try to help at all

Melinda N. | Reservación
Clasificación:
5.0

N/C

Rituparna D.  |  Overall Experience 
Clasificación:
1.0

WORST CUSTOMER SERVICE OF MY LIFE. NO HELP WITH ANY OF MY ISSUES AND OVERCHARGED ME

Carlin P. | Reservación
Clasificación:
1.0

I had a confirmed reservation but the manager/owner said there were no units available for me. He sent me to another Uhaul facility but was not very apologetic or helpful. He was a jerk.

CODY K. | Reservación
Clasificación:
1.0

Never got to use this location. When I arrived to check in, immediately told there was no storage units open. Man did not want to hear I had reservation. Not will to help find something else either

dayna a. | Reservación
Clasificación:
1.0

You allowed me to make a reservation online for a unit and when I showed up to move in, you gave my unit to someone else and i had to pay double for the ONLY UNIT THAT WAS LEFT you’re trash never agai

Mary T. | Reservación
Clasificación:
1.0

Made a reservation that didn't exist due to overbooking.

Michael K. | Reservación
Clasificación:
1.0

Im very upset because i never gotten emals till now and i never receive nothing threw the mail about my storage. I upset yall sold my lil bit of stuff for $5 when it was pictures of my passed away mom

haleema a.  |  Overall Experience 
Clasificación:
1.0

Rude, drove from Michigan to get my things they didn't care about my belongings getting wet from rain talking about an auction......it wasn't going to be an auction at 7am.....

SIERRA C.  |  Overall Experience 
Clasificación:
4.0

Our u box reached late from RI and I am still waiting for their call regarding filling complain

nazneen p.  |  Overall Experience 
Clasificación:
5.0

Best experience ever had with a storage facility. Tony Shaw is beyond professional and does an amazing job running this business. Service by his staff was perfect over the 18 mos, I'm sad to leave!

benjamin l.  |  Overall Experience 
Clasificación:
5.0

I was pleasantly surprised that after all this time the items in the storage locker remained dry with not a rodent in sight. The staff was always friendly.

PAUL G.  |  Overall Experience 
Clasificación:
4.0

Very nice facility

Lisa D.  |  Overall Experience 
Clasificación:
2.0

The manager on site was not easy to communicate with and did not respond to texts or calls on the work cell phone he had listed. Moreover, my son's bike that he held for us was damaged upon pick up.

stephani v.  |  Overall Experience 
Clasificación:
5.0

Tony was our contact. He was thoughtful, understanding, and caring of our situation. He is as credit to U-Haul.

brittney c.  |  Overall Experience 
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