Customer Reviews for U-Haul Moving & Storage of Northeast Columbus

4,096 comentarios

1314 E 5th Ave   Columbus, OH 43219
(@ 5th & Joyce)

(614) 478-6626

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(614) 478-6626

1314 E 5th Ave
Columbus, OH 43219
(@ 5th & Joyce)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Drop off was easy. Convenient. Thank you!

landon H. 
Clasificación:
4.0

It was difficult to start the truck.

MARTHA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

FAUN P. 
Clasificación:
5.0

I believe his name was Keenan. He was awesome!!!

Ashleigh H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

Staff was very polite, helpful and very nice. Both pick up and return was very easy, quick and a pleasure.

RHONDA C. 
Clasificación:
5.0

ND

Francis Sarkodie B. 
Clasificación:
1.0

They over charge me

INDERJEET S. 
Clasificación:
5.0

Everything was very straight forward and simple.

Mallory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghan F. 
Clasificación:
3.0

El cliente no dejó un comentario.

KIRK C. 
Clasificación:
5.0

Service and Customer service was satisfying

CARRIE R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sandra C.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Hegina M.  |  Overall Experience 
Clasificación:
3.0

We got there a half hour before the scheduled pickup time (I made a reservation online and already had all of my information entered) and it was a good thing we did because we were in line the entire 30 minutes. A cranky old couple behind us only made matters worse. Once another associate was able to help us we were only in the building for about 2 minutes while she pulled up my reservation and then she brought our truck around. ALWAYS MAKE A RESERVATION! I also understand being understaffed (there were only 2 employees in sight the entire time I was there) but an effort should be made for more people to be scheduled during busy times of the year (OSU off-campus move-in weekends).

Alexandria K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla M. 
Clasificación:
4.0

El cliente no dejó un comentario.

William C. 
Clasificación:
3.0

The receipt was not clear - the amount we were charged was more than the total quoted plus our local sales tax. Not significantly more, but $5 or so. I'd think the receipt should show all charges including sales tax so you can see that it all adds up to what you paid.

Greg T. 
Clasificación:
4.0

I was very impressed with the service given, l watched a customer in front of me was tired and very rattled, the gentlemen waiting on her was so patient, it was really impressive to see that type of service with things going on now days. When l returned the Uhaul, l gentlemen was very polite. I will be using this on 5th Ave again.

CHARLEEN R. 
Clasificación:
3.0

Price was not what I was quoted originally. Was quoted $149.00 but charged $227

GARY K. 
Clasificación:
4.0

The staff has been quite helpful and responsive when I interact with them. There is nothing unique about the facility but it is well maintained and equipped.

DEBORAH B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick C. 
Clasificación:
5.0

Great service. Thanks

DARYL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYSHAWN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
3.0

I called to speak to a manager today and she or he did not return my call. I would appreciate if you're manager return my call. Gracias

ANDREA D. 
Clasificación:
5.0

Excellent agents at all locations we used. We rented three trucks and one cargo van this August 2021 as we moved two children to college and relocated ourselves to a different city. ALL the rentals went smoothly from check in to check out. Recommend 100%. Our storage unit in Columbus on E. 5th street was very clean, easily accessible, prepared with a lock and key. We did a self check-in and easily proceeded to store our extra household and seasonal items. Had two flatbeds for people to use. Great help!! Thank you! :-)

Gordana S.  |  Online Move In 
Clasificación:
1.0

Stop trying rip people off tried to charge for extra day and lied on gas in the truck said it was a 1/2 tank was on 1/4 tank. No more service for me I rather go back to whitehall.

Lorraine D. 
Clasificación:
5.0

Nada

PAUL W. 
Clasificación:
2.0

- Mobile pick up wouldn't work so we had to go inside anyway and wait in a long line because only 1 person was working front desk on a busy Sunday - Gas was only at a quarter tank

Rachel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chun Hao T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa L. 
Clasificación:
5.0

Everyone was friendly and very helpful. Checking in was easy and drop-off was a breeze. Shout out to the guys working in 90 degree heat. Angela was outstanding! She took the time to show me everything and answered all of my questions. She went above and beyond.

JAMES W. 
Clasificación:
3.0

First unit had a leaking mess. Given another unit and 1 free month's rent for the inconvenience, but kept getting charged for the free month as well as messages about being late to pay and threatening lock out for nonpayment. Had to keep going in person to clear up the issue, only to have it happen again each subsequent month.

nate P.  |  Overall Experience 
Clasificación:
3.0

No gas when I got the truck which caused me delays

Geoffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYSHAWN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
1.0

I'm very confused because the dates that you're saying I've rented a U-Haul I did not make a U-Haul the amount that I was told I'm being charged was an amount that I've never seen and I've never agreed to pay and last on a rainy U-Haul I already did my customer survey so someone needs to get back in touch with me about the rental that I did not have today

Marquinn B. 
Clasificación:
1.0

They must try and listen to the customer even if the company policy does not permit the customer's request. I got call from David Ruff and I was satisfied with our conversation,

JAMES Q. 
Clasificación:
4.0

Improve your computer based system for the employees. It seemed to be on the verge of crashing multiple times while I was there trying to check out. Your employees were wonderful however.

CORYMATTHEW S. 
Clasificación:
1.0

The truck had a loose tire. Big safety concern especially that our friends were driving the truck and had to call road assistance to fix it. Delayed our move for a full day and since that we tried to call endless times to file a complaint but the line will hung up after the recording instead of transferring to a real person. Awful

Hussam F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

Very easy drop-off. Guy who came out to clean the U-Haul brought us back one of our Covid masks that fell beneath the seat. He was very polite and friendly.

MICHAEL K. 
Clasificación:
1.0

Made me return the trailer myself even though I was in the pickup line

Carter A. 
Clasificación:
3.0

Horrible service online..I came out if state to move my daughter I have call multiple times, (week in advance , a few days before the day before and everyone they told me everything was ready) to be sure the ubox wili be ready for pickup..i decide to pass by the storage location before my movers came to pickup the uhaull a d to my surprise the gentlemen's told me that I'm his computer nothing was ordered to have the ubox ready..what a horrible organization

RAYSHAWN S. 
Clasificación:
5.0

Very nice staff. They moved quickly and were friendly.

ROBERT B. 
Clasificación:
3.0

the guy should have reminded me to check the furniture pads and make sure they were folded, to avoid the ridiculous $25 charge to fold them as a cleaning fee. there were 4 pads (that I never requested!) and wasn't told ahead of time that they had to be folded

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CORA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G.  |  Online Move In 
Clasificación:
5.0

Staff members were very friendly and pleasant.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW H. 
Clasificación:
1.0

Horrible return experience. Pulled into the covered canopy and waited for a representative to come out and check in my trailer (As the sign said to do.) After 15 minutes of no one coming to help, I went inside and was told to look for a "tall guy" outside (who was no where to be found.) Again went inside and was told to pull to the back and someone would come and unhook the trailer. No one ever came. I ended up unhooking the trailer myself (In a down pour rain storm). I asked about a return receipt, as was told by an employee, "I'm good if you are good." Horrible return experience. Watched countless customers go inside and be helped while I was waiting. I was there close to an hour trying to return the trailer.

BRYON S. 
Clasificación:
5.0

The gentleman at this location was friendly and helpful and he made our dropoff fast and easy! great job1

ELIZABETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA E. 
Clasificación:
2.0

We were informed to leave the keys in the truck. The next day the location could not locate the keys and we were charged for an extra day. It took many calls to the Location to straighten everything out. I'm still waiting for my credit card credit.

BRIAN K. 
Clasificación:
3.0

I was overcharged and need to speak with someone capable of refunding my money.

ANTONIO T. 
Clasificación:
4.0

This was a very busy weekend but the employees were friendly, helpful and courteous. The website however, was very faulty, I was unable to use it either to record already present damage, or to check in remotely when I returned the vehicle, resulting in my having to return to the location when it opened the following day, rather than use remote check in.

NORA L. 
Clasificación:
5.0

Everything was absolutely perfect!! Fast check out & check in. Excellent customer service. Thank you!!!

MURIEL C. 
Clasificación:
5.0

Every staff person I have dealt with, whether in the store or delivery drivers of the Uboxes, was exceptional.

Katrina P. 
Clasificación:
5.0

Nothing that I can think of. Great experience

James E W. 
Clasificación:
5.0

They seemed shorthanded when I picked up my truck 8/16 AM but the two employees I interacted with were very professional, worked hard to take care of their customers, and still got me in and out in a reasonable amount of time. When I turned my truck in I was first greeted by the young man who cleans/details the equipment who was positive and welcoming.

DALE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBALL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHEKINAH K. 
Clasificación:
5.0

The ppl at this location are always pretty awesome!

Ahmaad F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
3.0

Truck I rented was over a quart low on oil. I filled it with a full quart just so that it registered between the measurement lines on the dipstick. I saved my receipt for reimbursement as your online truck instructions state.

Scott B. 
Clasificación:
5.0

Great staff

KENNETH R. 
Clasificación:
5.0

Not sure the clerk was terrific he understood my need and satisfied me by working with me. Gracias

Desmond F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R. 
Clasificación:
5.0

I had booked a truck at a location 20 miles away a month ahead of time. It was frustrating to have to drive so far to get a truck I had arranged so far in advance

Gail W. 
Clasificación:
4.0

Have more staff to help.. the person who helped was very nice. But we had to wait 30 minutes for someone to help us and I believe maybe it's because this location was under staffed.

ANA I. 
Clasificación:
5.0

very helpful, nice , professional

DEBORAH LYNN T. 
Clasificación:
2.0

Van arrived with tire pressure meter on. Rented a utility dolly and was not provided one. Had to come back to get one.

CHRISTOPHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

The self checkout sucks it took me 20 minutes I ended up taking longer than what I expected so my phone is in the middle of dying as I'm trying to check out it was a nightmare

Sarah B. 
Clasificación:
5.0

Super friendly staff and easy check-in. Really impressed with their service!

Scott S. 
Clasificación:
3.0

I really enjoyed my experience at this uhaul location as well. The guy that helped me was very nice, funny and knowledgeable. My only complaint is that my car was damaged in the process of using the auto transport. I read in the auto transport information online that the security chains can cause damaged to break lines, fuel lines and other items on your car if not put on properly. The uhaul worker is the one who put on the chains to secure my car. I arrived to drop it off after I moved in to my house and the uhaul worker there removed the chains. Afterwards he told me it was okay to remove the car. After I removed the car from the trailer and I tried to break, nothing happened for quite a while until I completely slammed on the breaks because it felt like I was flying off the trailer. Thank goodness nothing happened, but that was extremely dangerous. Come to find out, my car was leaking fluid and the uhaul worker told me he thinks it's my brake fluid. It is extremely dangerous to drive with no brake fluid and a damaged brake line. I had to drive 15 minutes home with two of my friends, the whole time I was scared for our safety. My car was looked at prior to me moving and putting it on the uhaul transport, so I know this damage was done due to the security chains being either put on wrong or taken off wrong. There was nothing wrong with my brake line beforehand, otherwise my mechanic would've told me. Now they completely do not work and I am out of a vehicle at my new home. I am a very understandable person and I know things happen sometimes, but I would really like someone to contact me so we can resolve this issue. This is not ideal being in a new city and not being able to use a car because damage was done by Uhaul.

Evahanna C. 
Clasificación:
1.0

Calling u-haul is a miserable experience: I was on hold 45 mins each time. It's ridiculous that you have to call to confirm an order with no way to automate. Automation would solve for the long wait times. The storage facility did not have my boxes ready when the movers came to pick them up. While it's straightforward to schedule movers to pack u-boxes, it was completely unclear how to schedule movers to unload the boxes, which required multiple calls.

Kayla L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina P. 
Clasificación:
3.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnathan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane K. 
Clasificación:
5.0

The service from beginning to end was great. Smooth pick up in Ohio & equally convenient on the drop off in CT. I was in a bind & UHAUL saved me â€" THANKS!!

HELENA R. 
Clasificación:
1.0

Suggest no one use this location or corporate needs to get a legit manager here. I was charged for 2 days when I only rented from 8am-2pm on the same day, also charged for 60 mi when I drove 15 miles. Corporate told me the manager would review the video tapes and she won't. Now I have to get my credit card company involved.

JULIE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee K. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Baylee F. 
Clasificación:
1.0

I had a terrible experience with U-Haul. The location that I was scheduled to pick up my rental was closed and not open. It was in a very unsafe location. I had to call U-Haul and they rescheduled my rental at a separate location. The alternative location was under staffed; I waited at least 45 minutes to get my rental. Due to all of these delays, I missed several other appointments.

Kole G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keith W. 
Clasificación:
2.0

The handle on our unit was bent and we were unable to get in. We had to get assistance from the maintenance people who knew exactly what the issue was.

KIM H.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Lakesha G.  |  Overall Experience 
Clasificación:
4.0

Insulation of roof ripped, hanging down.

Nathaniel D.  |  First Impressions 
Clasificación:
4.0

The main gate was broken/open the entire 1hr plus we were unloading our truck. This unit was selected because it corresponded to the location I requested as drop off. That was subsequently changed and I returned the truck to a different location. While the storage unit location worked out the rest of the online Uhaul process was awful. These high marks represent the storage unit only.

DAVID Z.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Donovan J.  |  First Impressions 
Clasificación:
5.0

Fantastic staff!! You made it so easy! Thank you!

Janet J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlotte M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinzella J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMA G.  |  Overall Experience 
Clasificación:
5.0

I appreciate your help and care

Richard W.  |  Overall Experience 
Clasificación:
5.0

The only issue I had was with the billing account system. The way it displays your payments/balance is not user-friendly. When looking at the balance column, it shows dollar balances in parenthesis. In any other system, that would mean that there is a credit on your account, but not theirs. That was a bit inconvenient because I had to take the time to try and figure it out and then email my question to the location's GM, Erin. She got back to me VERY quickly and provided a detailed explanation. I was very happy with everything about this facility and its employees though.

Jennifer K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA B.  |  Overall Experience 
Clasificación:
2.0

The truck was all over the road. It needs an alignment ASAP!!! I was told by a man named Fred that the entire process time would be 7-10 minutes. It took 50 minutes for me to get the truck and storage unit. The staff needs to be thoroughly crossed train... The the unit door would not slide back to open, so I called an employee to help me to get the door open, and by the time he got back to the unit, I had managed to get it open and unload my car... So not good!

Robin H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D.  |  Online Move In 
Clasificación:
5.0

Thank you for everything

JOSE J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnee W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

linda s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kendall H.  |  First Impressions 
Clasificación:
3.0

They just had employees quit and the store was very busy. This experience was not a smooth as I would have like after traveling. However, Owen was doing everything in his power to assist.

Deena H.  |  First Impressions 
Clasificación:
5.0

Super friendly staff and quick service.

Julie W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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