Comentarios de los clientes para U-Haul Moving & Storage of Northborough

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Northborough

Clasificación general:

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Scott C.
Clasificación:

Overall good experience except when I reached the drop off location I was misinformed by a team member and it was closed. I ended up bringing it back to the original pick up location, the workers were very accommodating.

Nicholas M.
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El cliente no dejó un comentario.

Bryan M.
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Extremely helpful and friendly throughout the process.

James B.
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Nothing! The facility was new and clean and the staff was awesome! They were inviting, professional, friendly, and knowledgable.

BERTINE J.
Clasificación:

Good customer services

JOHN D.
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Can't imagine it being any better. Xavier was just incredible. He treated me like he was the owner.

Ana R.
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El cliente no dejó un comentario.

QUINCY N.
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El cliente no dejó un comentario.

Hamid M.
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El cliente no dejó un comentario.

Alan H.
Clasificación:

Always stellar, professional, and courteous. Thanks

Jeffrey W.
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El cliente no dejó un comentario.

Viktor S.
Clasificación:

2 of the trailer chains used under the vehicle being carried were missing the rubbers used to secure it once looped.

James A.
Clasificación:

El cliente no dejó un comentario.

Robert W.
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Have rented numerous trucks and recently. Have also had a free months storage rental twice. This place is the best! Newer clean rigs. Decent prices. Have had a 10 ×10 and 10 × 20 storage unit. And exceptional customer service. Whether on the phone or in person. The reps. there are all cool and work with you for a great, swift and smooth experience.

Alan H.
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El cliente no dejó un comentario.

SCOTT A.
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El cliente no dejó un comentario.

Mia B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sarah K.
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El cliente no dejó un comentario.

Gilmar D.
Clasificación:

Do you guys amazing

Ryan S.
Clasificación:

Make dropoff instructions more clear

Robert R.
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El cliente no dejó un comentario.

Christopher P.
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The person serving me was a heavy set white male with white hair. He wore his mask under his chin for the WHOLE of my 20-30 minute experience. He worked extremely slowly. Manager, I encourage you to check the cameras and see how long it took. I don't believe that was an over estimation. I am baffled that during the time of a pandemic the employee was wearing his mask under his chin which is effectively not wearing a mask at all. Will not return to this location.

Charles S.
Clasificación:

I rated the location as average as I really don't know what to compare it with - it's well located for me, (this time) had a vehicle for me. I do with to point out that the mobile sign up process is atrocious (I see many places it can be improved, if you want to know more). I had to give up and go inside in the end. Not what I wanted to do in this COVID day and age. Fortunately, the guy inside was wonderful and helpful and efficient. He was also who received me when I returned the vehicle. Great guy and an asset to the organization. The vehicle wasn't clean, the back had dirt and stuff on the floor and the front floor was very dirty (snow and rain on shoes and boots?). But I really wasn't bothered.

ELENA M.
Clasificación:

El cliente no dejó un comentario.

rexford K.
Clasificación:

On my last visit to U-Haul, the trailer I picked had about a foot of snow in it, and there was limited staff to do the cleaning. The trailer was not connected properly to my truck's hatch properly, and the trailer came off on the highway and hit my truck several times. I was lucky to not get into an accident.

Yi S.
Clasificación:

El cliente no dejó un comentario.

Alfred V.
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El cliente no dejó un comentario.

JAMES S. | First Impressions |
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I couldn’t get access to my unit the first time I used my key card. I needed to come back the next day during office hours. The key card access could have been explained more clearly.

ROBERT H.
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No comments for improvement but just want to Thank Brandon for doing a great job. He is an asset to the U-Haul organization.

Benjamin S.
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Staff was friendly and helpful. The self after hours return process did not work. It would not recognize my location as correct and there was no alternative. Fortunately, the location had only recently closed and I found the employee who helped me check out earlier for help. If he had already left, I would have been forced to pay the additional after hours return charges through no fault of my own.

Catherine H.
Clasificación:

I was told the tank would be full at pick up. It was not. I returned it full. When I mentioned it when I brought it back I was told ‘Oh that's ok'. It maybe for them but not for me. Why should I be paying the difference?

Jason R.
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El cliente no dejó un comentario.

Sonia C.
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Customer service was great

Candice P.
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El cliente no dejó un comentario.

Sanjeev K.
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I was charged for gas , despite I filled it

Wildred W. | First Impressions |
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El cliente no dejó un comentario.

Paul M.
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El cliente no dejó un comentario.

arthur P.
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El cliente no dejó un comentario.

William F.
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El cliente no dejó un comentario.

Helia V.
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El cliente no dejó un comentario.

John M.
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Clean off the equipment and bring it to the client don't make them walk all the way across the parking lot only to find a truck covered in ice and snow. By the way the other 3 trucks that went out that day ahead of me were all cleaned off and brought to the customer

GLYNDWR G.
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El cliente no dejó un comentario.

Marcelo O.
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El cliente no dejó un comentario.

John K.
Clasificación:

Please pass on the following to UHAUL. Do not ignore...... When calling UHAUL to arrange this rental, I was first asked if I was over age 55 and then directed to enter "2" . I was annoyed in finding this was a ploy to have me listen to a commercial for ALERT. I hung up on UHAUL.

William n. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Joseph T.
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Great facility...very clean and such an easy check in and out! Staff was friendly and very helpful in making my move go as smooth as they could.

Claiborne M.
Clasificación:

Thanks to the guy who connected up thr trailer.

Michael L.
Clasificación:

Rented uhaul was given to someone else, took 30 mins to find us a new one of the size we requested. Still after trouble, charged full increased price.. sadly will not be using again! $200 just for 3 hours.. no way

Jeffrey N.
Clasificación:

Everything went really smoothly.

Harkamal S.
Clasificación:

El cliente no dejó un comentario.

Scott S.
Clasificación:

Please don't give reserved equipment away. Stop joking around with fellow co workers when someone spent 3 hours at or chasing uhaul trailers. Assist customer with hooking up trailer don't let them do all the work and lifting and then come take a picture. Own mistake and comp or upgrade customer don't talk about flawed company software your the face of the company! Some reason I have better luck with third party uhaul rental locations then Actual uhaul. They seem to care for the uhaul image. I wanted to be out of this location when I wasn't welcomed or expedited upon arrival. Because my enclosed trailer was given away I went around the corner to buy boxes, straps and covers and a tarp.

Cheryl M.
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Personnel were very helpfl.

Daniel S.
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Drop off smooth like butter

Mark G.
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El cliente no dejó un comentario.

Andrew K.
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My rental price included a "flat tax fee" that was in addition to the normal state sales tax. I have rented numerous times before at u-haul and have never been charged this fee. I confirmed this by looking through my past records. I brought this issue up at time of rental but the fee was still included.

Dayane M.
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El cliente no dejó un comentario.

Gideon T.
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El cliente no dejó un comentario.

Joseph C.
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El cliente no dejó un comentario.

Jorge M.
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El cliente no dejó un comentario.

Paul P.
Clasificación:

Very happy. Thanks

Michael H.
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Have a snack vending machine for children.

Tyler C.
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Positive experience overall - one recommendation though on the 24/7 self-pickup. It didn't make sense that I had to scan the code near the front door, do the headshot/ license photos, then locate the truck on the other end of the giant parking lot, THEN walk back to the front door to get the keys from the lock box, to then walk back to the truck. It would make more sense and save steps and time to get the keys then locate the truck - especially with such a big lot. Also it was interesting that I had to close the side mirrors on an adjacent truck to pull my truck out. Why are they parked so close together that the mirrors need to be tucked in to avoid hitting each other in such a giant lot? Mirrors should already be tucked in if so.

Jeanne S.
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Branden my service provider was excellent. Great mood, super helpful and very easy to work with. Made a stressful situation a pleasant experience!

Barbara M.
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El cliente no dejó un comentario.

Ross K.
Clasificación:

Well pick up was fine but when I came to return my trailer, the guy behind the counter said he was busy and that I could just drop it off in the location they hooked it up to my truck. He also said he would check it in before he left. I did exactly that but the following morning I received my invoice and is had a charge for a late return. the person never checked it. Very frustrating and I hope I get a return for the late fee I was charged.

Sandra M.
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El cliente no dejó un comentario.

Lisa M.
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Exceptional staff. Very helpful.

Jeffrey M.
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El cliente no dejó un comentario.

Idelisa T.
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El cliente no dejó un comentario.

Thomas P.
Clasificación:

Nothing

BRIAN C.
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El cliente no dejó un comentario.

angel O.
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Very friendly, great customer service and easy to follow the process to check out.

Sarah K.
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Clean and new looking. Helpful nice people.

Jim J.
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The wait for check-in on Sunday morning (9:30 AM) was quite lengthy. I had checked-in online but still had to wait for a representative. There was only one representative on duty and many customers waiting for vehicles.

Nicole J.
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The trailer I was provided was 40 yrs old, loud, leaking and the staff were dismissive and extremely unhelpful in addressing my concerns.

MICHAEL G.
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El cliente no dejó un comentario.

Mark F.
Clasificación:

El cliente no dejó un comentario.

Michael K.
Clasificación:

I was charged a 20.00 for after hours return but was not told about an extra fee.

Ryann S. | Overall Experience |
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Unfortunately, when I moved my belonging in, there was a garage door helping the climate of the area I signed a lease for. The garage door had come down in the middle of the hotter summer months and this created a humid environment. The sliding glass security doors between the parking area and the storage units was very foggy. Because of these changed conditions and being closer to the front, my belongs had mold that I had to spray/wipe down upon move out.

Robert F.
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We were satisfied Employees very accommodating Inside the vehicle was clean Outside could of used a wash

Michael C.
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Tim was awesome! Thank You

ahmet A.
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Very helpful and kind staff

CHARLES T.
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El cliente no dejó un comentario.

DONALD S.
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El cliente no dejó un comentario.

Lynda B.
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El cliente no dejó un comentario.

Jason R.
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The lot guy was awesome at pick up and drop off. Very helpful and in good spirits.

Allan H.
Clasificación:

Tim Gagnon was great to work with.

Dana H.
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El cliente no dejó un comentario.

George K.
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El cliente no dejó un comentario.

Dale M.
Clasificación:

Faster checkout time

Michael R.
Clasificación:

Love this team! Have rented here several times and they are always friendly, courteous and helpful. Will rent again soon! Cudos to the GM!

Kayla N.
Clasificación:

My uboxes went to northborough instead of Leominster which isn't that big of a deal, but there was no communication about that. Then my boxes were supposed to be delivered on the Monday before I would have had to pay the next months bill. Instead they set a new date to deliver and never told me. I had people take time off of work to help me move. Finally we set up another date and they did come that date but said I would have my boxes first thing in the morning 9am and they didn't show up until 4pm. While waiting for 3 hours for the boxes to show up I had called multiple times to try to get an update and every time the employees said they should be there shortly. The manager talked to me finally and said he was watching my boxes get loaded as I was on the phone with him. Every person a talked to on the phone (at least 4 people) said my boxes were set up to be delivered on a certain date (it was never scheduled the first time) and that they were on the way the day of actual delivery (they had never left the facility). Then “working on a refund” meant I didn't have to pay the $60 to deliver from Northborough... after paying $7000 for the whole experience. I will never use uhaul again and I will be sure to share my experience.

Susan G.
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El cliente no dejó un comentario.

Michael K.
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El cliente no dejó un comentario.

Marshall O.
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Excellent customer service! Very helpful, knowledgeable and friendly.

Carlene C.
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El cliente no dejó un comentario.

Tammy G.
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Great customer service

STEPHEN M.
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El cliente no dejó un comentario.

TYLER S.
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El cliente no dejó un comentario.

Kenny L.
Clasificación:

El cliente no dejó un comentario.

CHING WEN C. | Overall Experience |
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You get the best employees in your store!

Kevin L.
Clasificación:

Very nice guys and efficient check in

William A.
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El cliente no dejó un comentario.

James E.
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It was quality service during a very busy time. Thank you Jim

Conor G.
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El cliente no dejó un comentario.

Bryan S.
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El cliente no dejó un comentario.

Mark D. | Overall Experience |
Clasificación:

everything i expected. they did a great job

Justin V. | Overall Experience |
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El cliente no dejó un comentario.

Diana S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Syed K. | First Impressions |
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Felix was incredible and made the whole experience pleasant, efficient and professional.. Amazing customer service.. I would definitely recommend this facility to others.

Deborah D. | Overall Experience |
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The manager and employees were extremely helpful and courteous.

daivd v. | Overall Experience |
Clasificación:

With the exception of a vehicle that had an oil light come on( and out of caution we were switched to another vehicle), the Barefoot Road facility in Northborough MA, is excellent. I would use the facility again without a second thought.

Kathryn S. | First Impressions |
Clasificación:

We measured UHaul's superiority over the competition in the following areas: - Customer service: We worked with Felix and Sarah in the Northborough location and they were truly remarkable. This aspect stood out most to us. Sarah went the extra mile to reserve two different sized storage units for us that were across from each other to ensure our convenience. Felix dedicated his time to both us and the movers and made the actual move date very efficient. - Cost: Comparable to the competition, but at this cost, the competition's storage units were not indoors and heated and did not sell moving supplies. - Moving supplies: Order a little more than you think you need and save the receipt. We returned all unused boxes and unopened items for a full refund. We were very happy about this! If you opt to order supplies online, allow for free delivery 2-3 weeks prior to move date. - Heated indoor storage (as stated above). - Several sizes of storage compartments from which to choose. - Access hours were far better than ALL of the area competition! - Indoor lightining and cameras go far to ensure security of belongings. Recommend that phone and in-person communication may provide a more fruitful experience than using the online. Seeing supplies before you buy and taking advantage of professional expertise will leave you satisfied.

Corey C. | First Impressions |
Clasificación:

The manager who helped me was excellent!

Robert W. | Overall Experience |
Clasificación:

Great accommodations. Staff was professional and very courteous. I recieved this unit free for a month for renting a truck and hauler for my move so this free storage rental came in very handy. Facility clean and like brand new. Very secure. Was given the 10 × 10 unit. 5 stars!!

Kassandra S. | First Impressions |
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Absolutely amazing customer service

Jennifer D. | First Impressions |
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Felix and Sarah were extremely helpful with our needs for both a truck and storage unit. Couldn't be happier with the service we received.

claire l. | First Impressions |
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The clerk was extremely polite and very helpful

diane b. | First Impressions |
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Always a pleasure to do business here. Jamal and Felix are great to work with. They want their customers to get what is needed. They take the time to explain everything.

Richard z. | First Impressions |
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Very nice people, very friendly. Storage area is vey clean, very nice

Brian M. | Overall Experience |
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Great experience renting a unit for 5 months. Staff was always helpful and courteous. They took the time to say hello and wish me a good day.

Mark C. | Overall Experience |
Clasificación:

Excellent

janice m. | First Impressions |
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Experience was above and beyond fantastic! Was very exhausted and was helped quickly and most efficiently! My furniture is safely stored and I am extremely satisfied. Would definitely recommend

Paul S. | First Impressions |
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First person I dealt with was very quivk and explained everything. However when I came back to actually drop off trailer. The young lady was like hiding behind counter talking on her cellphone.

Christie C. | First Impressions |
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Clean facility, easy access to storage units and resourceful staff. Thank you!

Qian Z. | First Impressions |
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All the staffs I met are kind and helpful.

Mark C. | First Impressions |
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Excellent representative of the Uhaul brand and local business. I actually told of Kyle Howard what a great job he had done. Very professional. As a business owner he impressed me.

MARC V. | First Impressions |
Clasificación:

Sandra is amazing! I have know her for 20 years and she represents UHAUL with so much professionalism and knowledge. Always a pleasure to work with her. Thank you

Bertrum D. | Overall Experience |
Clasificación:

Great staff

Robert O. | Overall Experience |
Clasificación:

The friendly staff are awesome! They really make a customer feel welcome. They're also so knowledgable on supplies that you need for a move. The facility is great too.

Bertrum D. | Reservation |
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great employes fiinally found someone who knows hat there doing.

douglas g. | Overall Experience |
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Very well organized facility. Will definitely use this place again.

Kevin H. | Reservation |
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Everyone was very nice and helpful.

Joseph R. | Reservation |
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Made reservation via web site. When I arrived, more information was required. Why not allow this to be entered on the web, or at least give an indication of what information was required?

tom g. | Overall Experience |
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A pleasant experience all around

robert o. | Overall Experience |
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The staff was very nice. Facility is clean and very convenient. Thank you

CHARLES G. | Reservation |
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I never contracted or used this facility!

Courtney S. | Overall Experience |
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Incredibly helpful!

maragret D. | Overall Experience |
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Sandy really helped us out of a jam ! Would go out of my way to use this location again , THANKS

jill m. | Overall Experience |
Clasificación:

All staff were wonderful!

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