Every other month it was double locked.. I was threatened my belongings over $260 and they even cut off a lock I had 2 doors and then acting dumb.. then after I pay the last few payments off and go with my friend so he can get himself a haul we r told he cantbecuse I owed 500 from a year prior and the whole year of renting the storage unit from his l nobody informed me until after I paidy final payments and they said anybody associated with me cannot rent a uhaul.. how unprofessional and very poor customerservice and customer satisfaction..
Kristi E | Overall ExperienceCustomer Reviews for U-Haul Storage at Fort Drum
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a nice clean and safe place for us to have our things.
Debra M | Overall ExperienceThis facility has an alarm system that is not fully functional. My unit alarm was never activated. Opening units without disarming them usually does not result in an alarm to go off. For the price I would expect the alarm to actually work because people are storing valuables in their storage units. The alarm is just for show there, and didn’t even work for the last 2 units I had.
Michael S | Overall ExperienceThin walls between units and small skinny door
Larry C | First ImpressionsEverything was nice BUT the security wasn't working correctly giving me little confidence in it.
Tina H | First ImpressionsI was very pleased with the staff they help me on everything I need it and I’m very happy thank you U-Haul
Maria M | First ImpressionsVery nice facility.
Ed O | First ImpressionsI had Unit 310, it's next outer wall. There was water on 1 of my boxes. Other than that all was good.
Todd D | Overall ExperienceThe snow infront of the unit was not cleaned it was very inconvenient to access the unit
Brigitte R | First ImpressionsGood security, clean facilities and easy access
John F | Online Move InGreat team at Evans Mill UHaul - provided secure parking for my trailer at a reasonable cost. Will definitely recommend and use again!
John K | Overall ExperienceAlways helpful, always patient !! When I first got my unit I couldn’t get auto pay to work properly. I was at the office Scott helped me get it set up and was very kind.
Susanne M | Overall ExperienceMiss Lynn and her crew Mr. Joe where are the best thank you thank you
Alphonso E | Overall ExperienceOnly thing I ran into,was I didn't realize that you had to alarm and disarm everytime you opened the door,but now I know and it's great....
Christopher P | Online Move InI believe his name is Joel, was absolutely the best customer service in UHaul that I've ever experienced. He was very helpful and courteous, kind and explained from the size difference of a 5x5 to a 5x10, how to use the keypad box to unlock the storage unit, to asking if I'd like the payment to automatically come out of my acct. every month and explained how to get in the unit for the first time and how to leave the unit when done. 5 stars to him and the company there!! Thank you very much!!
Susanne V | First ImpressionsEasy and flexible services. I worked for a moving company for a year and the rates and costs of u haul are nothing compared to moving co rates.
Sam B | First ImpressionsMan that works there very helpful.
Edgar G | First ImpressionsYou put I'm code so doors can b unlocked all the way but codes don't work did call they said it would b 24 hrs b4 it started working well had the issue the whole time since had unit had to bend down to get in this really needs to b fixed especially if people r paying for there units
heather w | Overall ExperienceEverything went extremely well and was as promised. The staff was very helpful and professional. When I had trouble with the lock a representative came to the location to resolve the issue. This was a very satisfactory experience!!!
Bambi T | Overall ExperienceScott the manager was very helpful. He was very professional he was great.
Vickie G | Overall ExperienceVery pleased with the storage unit.
Vickie G | First ImpressionsExcellent all around!
Bambi T | First ImpressionsI just received a notice that I was LATE FOR MY PAYMENT... !?!? Please tell me how this is possible when I’ve authorized you to debit it every month? Automatic payments?? Remember? TAKE THE LATE PAYMENT OFF. You charged me for my payment then I got a 15 dollar fee.... don’t charge that fee next month... ..... .... .... ..... Can you get it together please?
Joshua W | First ImpressionsThe only issue that I have was that they didn't pro rate the days I pay for the storage. I clean out the storage on the 5 May 2021, but didn't know that I was already charge for the month of May and could not get a refund for the days not use. That is poor business practices. I try to resolve dispute with U haul Storage Facility but the way they answer me was unprofessional and they didn't care.
Giovannyj A | Overall ExperienceAlarms don’t raise any suspicion when activated. If a unit were actually broken into nobody would know
Jacob S | Overall ExperienceConvenient automated billing. Secure, alarmed units. Easy rental and move out. Flexible options if circumstances change.
Victoria B | Overall ExperienceEasy move in and move out process. The storage manager was excellent with information we needed. Lynne went above and beyond for us. Thank you and we will be storing with this facility again.
Lorrie C | Overall ExperienceSuper easy move in. Could not have been more convenient.
Penny P | Online Move InThe hands off approach, which began more than a year ago, provided a seemingly very disconnected service for me as a tenant. Just because a measure can be taken to improve productivity or decrease personal contact, doesn’t always mean that it should be done.
keith g | Overall Experiencehas easy access to unit
Anne S | Online Move InI enjoyed
Kyle S | Overall ExperienceHorrible
Kevon H | Overall ExperienceStaff was helpful and gracious. Great experience at the local level.
Mary A | Overall Experiencekept calling me because they scheduled the truck i had for another move the day after mine was due dispite the fact i wasnt given enough time to begin with for my 750mi state to state move
Dominic M | First ImpressionsEverything was good
deborah q | Overall ExperienceWhen we called we were told a price and that was false. The clerk blamed someone who had been fired, and then blamed the Call Center. The promised room was not available and in all I was not happy!
elizabeth d | ReservationYou got to be kidding. I cancelled my rental after 1 day, never used it. It took me 4 friggin phone calls, to finally stop being billed. No one there could cancel me correctly. Manager was pathetic,
Richard K | Overall ExperienceThese units only have the illusion of security. Cameras are placed all along the aisles but after a closer look they are just shells with no camera actually in them.
Isaac I | Overall ExperienceThanks much.
GORDON G | Overall ExperienceStaffs were friendly.
Tellez D | Overall ExperienceExcellent service, thank you very much!
timothy mExceeded my expectations with outstanding customer service.
Christopher MI think the customer service is excellent At your 342 location I always recommend To friends and always will thank you uhaul
GLENN DWas running late, less than an hour, due to traffic and even called ahead and was still charged for a full day. Even when dropping off keys, no one had mentioned to me that I would be charged an additional day.
Michael BThe employee was very helpful and extremely kind. Very positive experience.
Margaret HAs usual, a great rental experience with U-Haul. Staff at this location were most professional and helpful.
Gerry TGreat experience. Would recommend U-Haul .
david kStaff was polite and very accommodating.
Teasha CExcellent quick efficient service!
Thomas SI can't remember if her make is Lauren but she has the gauges in her ear. She is the best.
Kenechia PThe fellow managing this location was exceptionally professional, polite and helpful, really an impressive young man.
Todd AAlways very professional working with Walt, he was never let me down in 12 years doing business.
BETTY Athank you walt
DUSTIN PThe staff were all so friendly and kind!! Great atmosphere from the moment walking in to the return of the Uhaul. I even rented my storage unit there as well. Highly recommended to anyone needing uhaul or storage on short notice :)
JENNIFER MThe NICEST most HELPFUL man works here. He helped me make sure that the trailer was properly hooked up. Wouldn't let me lift it myself even though I could!
Jennifer VI think that the customer service made the whole experience way easier. They were willing to make my move an enjoyable experience and their attitude were very friendly at all times. Outstanding services overall.
Miguel SWalter checked us in during the return, I cannot express how easy it was and, as with the pick up, a very fast and pleasant experience. Excellent location and staff were fantastic! AAA+++++
James Sexcellent service and professional. Will rent again from them
curt HHonestly it was pretty quick and easy. And this is how I like it.
Nicholas RGreat service and very helpful
JIM CThis was not the place where I made my reservation. This does not go with U-Hauls motto " Moving Made Easier"
Ruth RMake the process quicker
William BEverything was perfect. I honestly can't think of anything I'd change
victoria jJared took me right in and did all the paper work very quickly as well as having the truck pulled out front and warmed up for me.Being from Orlando and not used to the cold I appreciated him taking the time to warm up the truck and get me on my way.
David TThe equipment I reserved was a 15' truck with a flatbed vehicle trailer and 1 bag of blankets. I picked up the equipment in a blizzard and didn't inspect everything like a I should have. When I got home, I found that they didn't put the blankets in the back, there was a low tire on the trailer which I had to fill up on my way out of town, and both the inside of the cab and the cargo bay were filthy. It was clear that no one inspected the equipment when it was turned in from the last rental. Unfortunately I didn't have time to exchange equipment and have the location fix it so I did it myself. I drove from NY to ID and when I was almost to my destination, both of the front tires on the two-axel trailer blew out. I will never even suggest using this location to anyone and I will hesitate to recommend U-Haul at any location to anyone if this is the standard for the equipment I will be renting.
DANIEL MWalt was very helpful
Ryan AThe gentleman I dealt with at this location was very helpful and answered all of my questions. He also reminded me if I ended up needing storage that I get 30 days of free storage for having the one way uhaul.
Jennifer WGet more 26ftt trucks. Excellent service. Dependable.
Rosolyn SI cannot suggest any improvements. My only comment is that this is a very well run and friendly U-Haul. The people are great and really helpful. Thank You.
Dominic UThey did a great job - thanks!
john sYour business was very organized and clean. The representatives were outstanding.
KENNETH BI initially reserved a trailer in Thurday the 24th of August. When I went to pick the trailer up there were none available. I had to wait until the next day trip get the trailer I needed.
Johnathan B