Customer Reviews for U-Haul Moving & Storage of North Shreveport

2,166 reviews

1605 N Hearne   Shreveport, LA 71107
(@ N Market)

(318) 425-8811

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(318) 425-8811

1605 N Hearne
Shreveport, LA 71107
(@ N Market)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

N/A

derrick s.  |  First Impressions 
Rating:
5.0

A smooth operation.

Ken B. 
Rating:
4.0

I started to wonder if the guy that checked us out was deaf and mute! He hardly said three words. It was kind of an uncomfortable situation, but all in all it was a good return.

Russell D. 
Rating:
5.0

Brenda and the guy were amazing. Very well run. The shop is in an industrial area but it's well maintained.

Jared G. 
Rating:
4.0

Customer did not leave a comment.

Paul K. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN O.  |  Overall Experience 
Rating:
4.0

They did a great job and made this an easy experience for me, thank you!

SONYA G. 
Rating:
5.0

Customer did not leave a comment.

ED R. 
Rating:
3.0

The ladies there were very nice and helpful. My only issue was that I had ordered a 15 ft truck and they didn't have one when I arrived. They called around and asked other stores but no stores had them. I had to pay extra for a larger 26 ft truck because that was the only one available. It would have been nice to not have to pay the extra money for a larger truck that was harder for me to drive and maneuver because they couldn't accommodate me.

BRIDGETT L. 
Rating:
5.0

Customer did not leave a comment.

annie r.  |  Overall Experience 
Rating:
2.0

To be completely honest , the women behind the counter are unprofessional . One talked about another customer to me & the other cursed and lit a cigarette in front of me. I returned the equipment the same day and received a phone call two days later asking me when I would be returning the equipment . I'm assuming the company doesn't do yard checks but maybe you all should go ahead and make that mandatory to eliminate any confusion caused by the employees.

XZAHUNDREYA G. 
Rating:
5.0

All round great store and employees and that's saying a whole lot for this day and time. Great great people at this location.

CHARLES V. 
Rating:
5.0

Customer did not leave a comment.

LAPRECIOUS T. 
Rating:
5.0

Customer did not leave a comment.

MONTREAL H. 
Rating:
5.0

Customer did not leave a comment.

SEAN H. 
Rating:
5.0

Customer did not leave a comment.

Lacy B. 
Rating:
5.0

Customer did not leave a comment.

LaJoel J.  |  Overall Experience 
Rating:
1.0

They rented me a truck with no gas in it I sat on the side of the raid fir 5 hours waiting for a tow truck and they had audacity to say teier suing me for the cost of the tow truck I wouldn't reccomend U Haul to anyone a Big Rip Off. U Haul Sucks Especially B. Hearn and N.Market in Shreveport 0 Stars.

DAVID M. 
Rating:
5.0

Very good customer service, I got exactly what I needed. Thankyou so much

KARLA B. 
Rating:
3.0

Store reps need to be able to better Inform customers or potential customers on rates, mileage charges, etc.

WENDELL M. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
4.0

We appreciate you for allowing us to be your customer for nearly 7 years. Shall we need your services in the future, we'd surely give you a call. 理粒 The Graves Family* ‍♀️

GLENDA G.  |  Overall Experience 
Rating:
1.0

looks like its been there before Captain Shreves freed the river of logs

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

SIDNEY J. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE W. 
Rating:
5.0

Customer did not leave a comment.

michael l.  |  First Impressions 
Rating:
5.0

Great location and the ladies were so helpful, friendly and very informative.

James W. 
Rating:
5.0

Customer did not leave a comment.

ALICIA B. 
Rating:
5.0

After-hours drop off, no interaction with employees.

Rick P. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
3.0

Customer did not leave a comment.

Bridget G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
5.0

Perhaps you could Have a system wherein the local dealers would know about equipment availability nearby so we would not have to jump through hoops with the national U-Haul to find what we need. During our search, We were also promised a return call from the main office within an hour. It never came!! If it weren't for our own tenacity, we would have given up and used another company.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

Terrelle H. 
Rating:
5.0

Customer did not leave a comment.

WILLIE E. 
Rating:
5.0

Great staff!

andrew O. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

Barri C. 
Rating:
5.0

It was great!

EDWIN V. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY D. 
Rating:
5.0

The drop off location was not convenient - all across town and in a city I know very little about. Location could have been closer.

Faye S. 
Rating:
5.0

Customer did not leave a comment.

TANYA S. 
Rating:
4.0

None at this time

PATRICIA O. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
4.0

There was a mistake on the pick up time which caused it to appear that we had picked up truck which we had not. We had no idea it was not correct until we received a call to find out why truck not returned. I went by the center and they corrected it. No other problems and pick up and return went smooth. Great team at this location.

CORINNA R. 
Rating:
3.0

Charge 1/2 price for equipment rented & not used within 2 hrs to return.

MARILYN A. 
Rating:
5.0

Nothing

PHIL C. 
Rating:
5.0

All is well, great work.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

I rented a truck and storage unit. The unit was to smalll so I had to go to another location which made me late on returning the truck. The truck was to small I was rushed with the truck because I only had 6 hours instead of a full day. I live 45 minutes away from the store so 2 hours was just for driving and I had 4 hours to load n unload the truck. It was a mess. Now I have to rent another truck to finish getting the rest of my stuff out the house. Just unreal. Just more money I have to spend now.

CARLA M. 
Rating:
5.0

Customer did not leave a comment.

Sam W. 
Rating:
3.0

Be sure oil life is good and has been serviced. Windshield wipers blades replaced and inspected more often

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

MARVIN M.  |  First Impressions 
Rating:
4.0

We noticed while waiting on our trailer that several non customers were bringing in their household trash and putting it in the u-haul location dumpster causing it to overfill and spill out on the ground making the corner lot look bad. Someone may need to look into this.

Kelly N. 
Rating:
2.0

Csr and management not adhering to any covid precautions, not an issue for me but could be for other customers, serious lack of positivity or any care regarding service or issues, location was clean and service was prompt

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER T. 
Rating:
3.0

First time “trying” to rent last week, ran a little late getting there. Unable to reach location via phone and my trailer was rented out to someone else before I could get there. No phone call from location to verify if I was still coming. Valuable time wasted of a whole weekend that was desperately needed to move. Now, I am a week behind in my timeline.

Carl B. 
Rating:
5.0

My experience of Uhaul self storage have always been great.

Clifford P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

SHAMA B. 
Rating:
3.0

Showed up early in the morning, had 2 people working but 1 was just standing around while the other guy was running around trying to help everyone. Rubs me raw when I see that type of stuff.

JOHN S. 
Rating:
5.0

Nothing. The guy was a perfect gentleman. He did a great job explaining everything to me.

regina G. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Very friendly representatives. 3rd time I've rented a Uhaul trailer but the first time I have had a Uhaul representative hook up the safety chains and disconnect when I returned it

ERIC G. 
Rating:
5.0

Very friendly and professional.

Mark J. 
Rating:
1.0

Explain charges

PORKESHIA M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
5.0

Offer the customer a drink of water lol naw the whole staff was great.

JERRY C. 
Rating:
5.0

GREAT CUSTOMER SERVICE., THEY MADE SURE I WAS WELL TAKEN CARE. VERY NICE AND CLEAN INSIDE.

ERMA A. 
Rating:
5.0

Customer did not leave a comment.

ISAAC J. 
Rating:
1.0

I had a very bad experience with being it back. I will never use this store again

MAMMIE R. 
Rating:
5.0

Customer did not leave a comment.

Tony A. 
Rating:
5.0

Customer did not leave a comment.

Tony A. 
Rating:
4.0

Customer did not leave a comment.

ALFRED P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

The U-haul app does not work at this location. I could not check in to pick up the truck nor check out to drop the truck off using the app. I also have an additional $12.50 charge without any reason as to why.

Delton E. 
Rating:
3.0

The person that initially helped me at the counter was not friendly.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

TIAIRA J. 
Rating:
3.0

Workers were very polite and friendly.!!!!

MARY B.  |  First Impressions 
Rating:
4.0

All good

GERALD T. 
Rating:
5.0

Customer did not leave a comment.

ALISHA B. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY T. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY G. 
Rating:
3.0

Customer did not leave a comment.

PAUL B. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY W. 
Rating:
3.0

Customer did not leave a comment.

Wade V. 
Rating:
5.0

Customer did not leave a comment.

Kiachelan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

Andramada M. 
Rating:
5.0

Customer did not leave a comment.

tim L. 
Rating:
4.0

Good

JAMES H. 
Rating:
5.0

Staff was courteous and professional. Check-in went smoothly. App for managing my rental(s) is a nice touch, and the equipment worked well for our move. Will definitely rent again.

JEFFREY A. 
Rating:
5.0

Nothing to note at this time.

Delton E. 
Rating:
5.0

Customer did not leave a comment.

Gerald W.  |  First Impressions 
Rating:
5.0

No improvement necessary.

OPHRA B. 
Rating:
5.0

The young man had worked with me and the other customer so friendly and professional, I appreciate that,

rosemarie E. 
Rating:
5.0

My original pickup location was 222 Lake in Shreveport @ 9 AM... there was no one @ the store. After 2 phone calls to corporate I was finally rescheduled for this location... NOT GOOD BUISNESS PRACTICE @ 222 Lake St.... POOR

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Jason F. 
Rating:
4.0

Customer did not leave a comment.

ALDRICH C. 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

patrick H. 
Rating:
5.0

the experience was great.

LARRY F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Just pulled in, the worker unhooked the unit, asked my name and I was on my way. Very easy drop!

don S. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
1.0

Aaron lied about everything he said he would do about my interaction with wrong information input on my account NEVER EVER will I deal with that location again this is the first time I've had a problem but thinking about years passing things would be better but they're not

EBONE S. 
Rating:
5.0

I was recommended this location by a MM in my Lodge. Bottom Line: Give Aaron a raise/bonus/THIS GUY DESERVES MORE MONEY. If U-haul is interested in keeping good people who work hard, the powers that be owe this man more $$/responsibility/respect. I don't know what he makes & it doesn't matter because IF U-HAUL WANTS TO KEEP GOOD PEOPLE THAT WORK HARD YOU WILL GIVE HIM MORE. As a business owner, Aaron is exactly the kind of person I'd want to work with & more importantly FOR.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

JAMALL T. 
Rating:
2.0

Customer service needs to be improved!!

Samuel F. 
Rating:
5.0

Customer did not leave a comment.

LASHONDA G.  |  First Impressions 
Rating:
5.0

I found trying to pay my storage rent from your website a bit difficult. The manager at U-HAUL explained how to navigate through the process.We'll see how it goes next time.

Lorenzo W.  |  First Impressions 
Rating:
5.0

We had a great experience and the gentleman had amazing customer service my children and I were very pleased.....

BARBARA B.  |  First Impressions 
Rating:
5.0

Your employees are excellent helpful and accommodating thanks

robert r.  |  Reservation 
Rating:
5.0

Excellent Service

Lula M.  |  Reservation 
No reviews have been submitted for this location.

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