Customer Reviews for U-Haul Moving & Storage of North Pittsburgh

1,103 comentarios

996 W View Park Dr   Pittsburgh, PA 15229
(At the entrance of the West View Park Shopping Center)

(412) 307-4977

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(412) 307-4977

996 W View Park Dr
Pittsburgh, PA 15229
(At the entrance of the West View Park Shopping Center)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey H. 
Clasificación:
5.0

Nothing, the workers were great, got me in and out quickly for both pickup and dropoff.

GREGORY W. 
Clasificación:
1.0

Very Racist People I've renting with Uhual for Years I consider Myself A Gold Memeber And They Mad Me not want to come Back Too me 3 Hours too pull off with the truck gave me the run around did not have everything I've needed

Taija P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy R. 
Clasificación:
5.0

Robin, Dom and all other staff members working on 8/4/22 and 8/5/23 did a fantastic job servicing me and the driver of the 26 foot truck that I rented. Pleasant, professional and productive would be three words I would use to describe them.

Alex H. 
Clasificación:
5.0

Staff very friendly and extremely helpful. Units very clean. Would use again.

Ron S.  |  Overall Experience 
Clasificación:
1.0

Making sure that they give you the correct rental and not charge you for someone else's trip making it so you're negative in your account and not be able to get gas in your own car

Sarah W. 
Clasificación:
5.0

Nothing. Great experience that made moving easier

Bill M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benjamin S. 
Clasificación:
5.0

All the staff are very helpful. The units are very clean and well maintained.

Ron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN D. 
Clasificación:
5.0

NO COMENT

GEORGE E.  |  Overall Experience 
Clasificación:
4.0

Easy experience

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick O. 
Clasificación:
5.0

Attendant was very professional

jacob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

don t.  |  First Impressions 
Clasificación:
5.0

Mack, Dom, and Kyier were wonderful, very pleasant, and helpful. These three gentlemen went above and beyond to help my family out. THANK YOU

Heather P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Zachary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey H. 
Clasificación:
4.0

Hard to find the correct details in the email.

Paulaul S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

laura m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romualdo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin B. 
Clasificación:
5.0

Great employees. Friendly and helpful!

Leah S. 
Clasificación:
4.0

The location was fine. Your scheduling manager ( who was at another location) was awful.

LLRINDA H. 
Clasificación:
5.0

I don't know what else could be done, but I can say I was very impressed with everyone there, and especially their equipment return process! ¡Gracias!

MaryEllen N. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHELBY M S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charyl G.  |  Overall Experience 
Clasificación:
4.0

There was one other customer that was a pain but the workers were nice it wasn't too busy and I was set up quickly

Ian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana N. 
Clasificación:
5.0

The workers were very friendly and helpful. Answered all questions and explained everything very clearly

Katherine W.  |  First Impressions 
Clasificación:
5.0

Excellent speedy service

John L. 
Clasificación:
1.0

I chose U-Haul for this shipment over a competitor that I'd used many times before. I will not make that mistake again. There is a reason that this experience was cheaper. The number of times that we were contacted to repeatedly provide information that we'd previously provided was absolutely ridiculous: phone numbers, email addresses, shipment information, you name it. Then, when we were ready to receive the containers at our rented storage facility, new headaches arose. Despite having provided delivery location instructions, the containers were not placed anywhere near the storage facility, rather on the complete opposite side of the parking lot, nearly 1/4 mile away. Then, when we went to open the wooden container, we found angle brackets that were installed after the container was picked up in CO, and that should have been removed prior to delivery in PA. That required an unexpected trip to a hardware store to purchase screwdrivers to remove the angle brackets so the container could then be opened. That just served to further delay unpacking efforts on an abysmally hot day. We attempted to contact the Pittsburgh office, to see if they had a truck that could move the containers closer but, being a Sunday, that wasn't an option.

Ian H. 
Clasificación:
5.0

I had an amazing experience at this location. Brand new vehicle. Clean and ran great. They stayed after hours to check me in and check out was extremely easy.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

Equipment was clean,the truck pulled to the right when braking. Could not connect to location when I returned the truck

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheri W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian N. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAI L. 
Clasificación:
4.0

The truck was reserved at a different location. When I got to that location (Shadeland Beer on Brighton Road) the man was very rude. I was not notified that the location that I choose did not have a truck available. He told me that I was at the Westview location not his. When we went to westview they were very nice and explained what happened, they apologized and got us out of there very quick. Great customer service at this location

Jayson M. 
Clasificación:
2.0

The woman was fairly rude and condescending to my dad and I when trying to pick up our truck

COLLIN W. 
Clasificación:
5.0

Everything was very well done.

eric J. 
Clasificación:
4.0

Truck late night pick up took an extended time and the battery died and didn't respond to a jump start necessitating a tow company to come out. They're only saving Grace with your customer service. The woman that I spoke to for an hour while waiting for the system to work itself out was humorous and delightful. And Robbins customer service at U Haul West View was thorough, considerate and reassuring.

Kenneth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. G. 
Clasificación:
5.0

N/C

Abdul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seonyong B. 
Clasificación:
1.0

I just want to write to say that my experience with doing a mobile pick up/return of my truck was incredibly difficult. It took over a hour to try to get logged on to even pick up the keys. The directions were vague and there was no other option presented to me if I couldn't do it through the mobile app. When we finally got in the van, there was no furniture pads (which I paid for) and the van smelled as if livestock was moved in it. Now the brand new couch I picked up smells of barn yard. Upon returning the truck, it would not accept my mileage picture, because of this I couldn't continue with return. I just placed the keys in the lock box and left. When I tried to call U-Haul of the west view plaza location this morning, I was put on hold for 20 minutes. I will never be using U-Haul again. The customer service is non-existent and the instructions were not clear to me. I would love to talk to a manager to help me get a refund. Please help me resolve this issue as soon as possible.

Haley O. 
Clasificación:
5.0

First time using storage. What I expected it to be and how is was 100% good. New facility clean, friendly staff, easy in and out. Definitely recommend this UHaul facility

Marie S.  |  Overall Experience 
Clasificación:
5.0

The staff was professional , kind and made everything easy.

Nancy B. 
Clasificación:
1.0

I moved out and needed receipts. They say they have none. I was there 6 months and there is zero record of me actually being there. Completely insane. So, after a month of being promised receipts, there's nothing. Oh, and my above "contract number" is that. It's apparently the store ID. 809085-00101929

John G.  |  Overall Experience 
Clasificación:
5.0

The store was vlean friendly staff the truck needs the steering fixed new wipers and the box part of the truck leaked bad

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Everything was smooth and pleasant. The guy that gave me the rental (Domenic) was very friendly and helpful. He even noticed that the fuel level that was in my contract didn't match the actual truck so he got a new one printed out for me. Very friendly, professional and I would absolutely go back to them if I need another U-haul truck in Pittsburgh.

Nicholas H. 
Clasificación:
4.0

Check on the vehicle better. The inside of the truck smelled of pet urine. I didn't notice at first because it was given to me with the air conditioning running. I notice the next day after the truck had sat all night. The smell was awful. There is no excuse for using the truck in this condition.

Deborah K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
3.0

I elected to use the digital pickup process, which ended up being very lengthy despite completing several steps online during the reservation process. The keys were inside the location, but there was absolutely no one in sight to give me the keys, answer questions, etc. Anyone could have walked in and taken anything they wanted. Also, the dropbox location and procedure were unclear but we figured it out.

NICOLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

william G. 
Clasificación:
5.0

Everything with my move and storage went smoothly and everyone was very helpful.

Brian W. 
Clasificación:
5.0

The West View location is excellent bc of how easy it is to get in and out. Expectation of bill is also a good user experience. Air conditioned inside is a plus as well.

Chadwick A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio G. 
Clasificación:
5.0

El cliente no dejó un comentario.

john F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack A. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert C. 
Clasificación:
4.0

Seemed like they needed more help at the Pittsburgh location

steve E. 
Clasificación:
5.0

Our service representative was courteous, efficient and thorough.

Blaine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Qawiyah M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRAHAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN H. 
Clasificación:
5.0

Very nice location and staff!

Faith T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alesia M.  |  First Impressions 
Clasificación:
5.0

Service was excellent

Bethany F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic V. 
Clasificación:
2.0

Told me it would be a 2 day rental but I got there 2 hours early. This made the computer charge me 3 days. The men working on Friday said would adjust it to reflect 2 days. I called and got not resolution.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrey L. 
Clasificación:
4.0

Put more than a 1/4 tank of fuel in the vehicle. i ended up donating $100.00 in fuel because I filled the tank for $150.00 and only used about a quarter tank. Had it been full when I picked it up or even 3/4 I would have literally, saved $100.00. Cynically, I wonder if U-Haul does this on purpose.

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne N. 
Clasificación:
4.0

Severely Under staffed, Only worker at facility was great. But 1 worker can only run so fast when there's 4 customers checking back in. The only person there Deserves a Raise, if he isn't already getting one.

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

This locations was extremely well run. Very professional and efficient from the time I picked up through dropping off. Great and respectful staff, especially Domenic.

Marc Q. 
Clasificación:
5.0

I like how we got everything together and I like how the storage room is nice and wide for all my stuff to fit in and everything looks clean.

Shameeka D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Every employee at this uhaul location were extremely friendly and helpful. We worked with Domenic on our last day and he helped us get out of our unit quickly and efficiently. This location is very clean and bright. I always felt safe going to my unit at any hour. If we ever needed to rent again we would do so here.

Lori M.  |  Overall Experience 
Clasificación:
2.0

Drew, the Uhaul driver was great and very helpful and really communicative. However after that it was a lot of me following-up. I was told that I would be contacted and never was. I was told information that was inaccurate. I was told I would receive a call back and did not. I was flatly told inaccurate information and it made it very frustrating to need to follow up so consistently to make sure all was well for us. Moving is stressful and this added to that stress.

Brittan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Z. 
Clasificación:
1.0

Your representatives apparently are not completely trained in your procedures. When we came to make the reservation for a 15 ft truck we were told we could have the truck until 2:00 because it had to go back out at 2:30. A week later when we arrived to pick up the truck we were Told it had to be back by 12 noon. That made it extremely difficult for us to get everything moved and ended up having to leave stuff because we ran out of time. I tried to call and got the dispatch and they couldn't do anything for me and she left a message for the store manager to call me and he never called. I will never go to this west view location again. And I know have to try to get the rest of my stuff. ¡Gracias!

mike G. 
Clasificación:
5.0

Christian was fantastic! Very helpful and pleasant professional personality!!

Richard L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Magdalena S. 
Clasificación:
5.0

El cliente no dejó un comentario.

pam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin R. 
Clasificación:
5.0

Give that guy Dominic a raise - the store manager here is awesome as well.

Jason P. 
Clasificación:
5.0

Christian the GM was excellent with his expertise and customer service

TASSy F. 
Clasificación:
5.0

Great guys here. Knowledgeable and helpful. Thank you!!!

Suzanne S. 
Clasificación:
5.0

Dominic was just outstanding. Probably the best customer experience I had.

shyam G. 
Clasificación:
5.0

We rent almost every weekend for our business. Everyone who works there is always so helpful and kind, which means a lot. This past weekend we worked with Dom and had a really great customer service experience!

Julie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claus R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Concetta T.  |  Overall Experience 
Clasificación:
5.0

Our apartment got on fire and Uhaul gave us and three other people one month free. It was a great help to have a place to store the things we could save. Gracias. 

Ron S.  |  Overall Experience 
Clasificación:
5.0

Very pleased with the storage facility and the U Haul employees.

Michael T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn Q.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy O.  |  Overall Experience 
Clasificación:
5.0

We’re treated very nicely.

harry m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W.  |  Overall Experience 
Clasificación:
5.0

The staff are helpful, the facility is brand new and well maintained.

CASEY T.  |  First Impressions 
Clasificación:
5.0

Great value convenient

Mark M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F.  |  First Impressions 
Clasificación:
5.0

Very easy experience!

Linda D.  |  Online Move In 
Clasificación:
5.0

The manager was very helpful , made the experience super smooth would totally recommend this place to others

Jeff B.  |  First Impressions 
Clasificación:
5.0

NICE PLACE

GEORGE E.  |  First Impressions 
Clasificación:
5.0

The young men who attended to us were very kind, helpful and professional. Answered all my questions and concerns. Top notch!!

ROSEMARY B.  |  Overall Experience 
Clasificación:
3.0

Employee didn't tell me there was another access door that was much closer to my unit. Other than that it was great.

Spencer W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Garland D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H.  |  First Impressions 
Clasificación:
5.0

The young men who signed us up were professional and courteous. Very pleasant experience.

ROSEMARY B.  |  First Impressions 
Clasificación:
3.0

The tank was not filled to what it was stated on my contract. I was required to fill the take more than what it was given to me. I used less mileage than estimated and I dd not receive a refund for overpaying. The staff seems a little indifferent to customer service or making sure the closes out are done appropriately.

SHINIC D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kailin T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K.  |  First Impressions 
Clasificación:
5.0

I would use them again! Very friendly and helpful!

Heidi A.  |  Overall Experience 
Clasificación:
4.0

Very pleased with overall accommodations. Only reason for not " Excellent " rating is due to communication. Phone accessibility/communication with customer service agent's with reservations, issues, consistency of information details between agents. Issues Mostly in regards to 800 contacts, a couple local. Thank you for new well established, clean, convenient, accommodating facility in West View , PA

Janice K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Iesha T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATE K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn T.  |  Overall Experience 
Clasificación:
3.0

Staff is very nice. Just not trained well. They Are Young and newly hired. No one is in the sales area when a customer arrives. General manager was present once. Did not engage. They do seem help among one another. This is great because they are truely supportive of one another and try hard to address issues.

Linda R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S.  |  Overall Experience 
Clasificación:
3.0

Need to hire more people. Also get better looks, my kea actually broke off when I tried to use it; I have to use my own look????!!!!!

Laurie M.  |  First Impressions 
Clasificación:
4.0

The main garage doors were in need of repairs too often!

jeff h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori C.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and helpful!!!

Brooke M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C.  |  First Impressions 
Clasificación:
4.0

Access should be 24/7..

Linda R.  |  First Impressions 
Clasificación:
5.0

Our customer service rep was great. He was friendly, helpful and informative.

Julie K.  |  First Impressions 
Clasificación:
4.0

Easy access and convenience.

ben f.  |  First Impressions 
Clasificación:
5.0

Staff and the facility were fantastic

Michael T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley G.  |  First Impressions 
Clasificación:
5.0

The employee was extremely helpful! I had trouble getting in at first and he explained the process, then walked me to my unit, when I realized the unit I had rented was too small for my needs he took his time working with me to figure out what unit would work best for what I needed and then quickly re-did the contract to update the unit. Thank you so much!

Victoria L.  |  First Impressions 
Clasificación:
5.0

Employees were very good with me and explained everything in great detail. Facility is convenient and well maintained.

Michael T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail R.  |  First Impressions 
Clasificación:
5.0

Great work Rayshawn. Keep it up!

jacobi s.  |  Overall Experience 
Clasificación:
5.0

They are very considerate and helpful

Mary F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lauren k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE J.  |  First Impressions 
Clasificación:
5.0

Uhaul made this experience easy.

Debra Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon H.  |  First Impressions 
Clasificación:
5.0

Christian bent over backwards for me and I witnessed the same for other customers. He is on top of his business!

JEFFREY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly H.  |  Overall Experience 
Clasificación:
5.0

Christian and his staff were amazing and provided prompt, compassionate, and helpful service in all areas. We had many questions and Christian worked with us to answer every one. The units are impeccable, the facility is clean and there were always carts available. This is the best experience I have ever had with Uhaul. I am directing all of my friends to this North Hills location and am so grateful to Christian & Co. Patrick was helpful as well. ¡Gracias!

Emily K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HELEN S.  |  First Impressions 
Clasificación:
5.0

Christian was very helpful with us getting our move from the u box to a storage unit 10x10. Everyone was pleasant and easy to work with.

Joan M.  |  First Impressions 
Clasificación:
4.0

Lengthy process to check-in... ended up needing counter help due to long wait and lack of communication with online representative and return was even more lengthy and frustrating... was told in advance to "just park it in the return area and put the keys in the dropbox", but then ended up needing multiple pictures and information from vehicle which was no longer accessible without keys to turn on dashboard indicators. This should have been clearly advised IN ADVANCE, perhaps when checking in, to save time and frustration. Specific steps for arrival and entering storage area- entering code to disarm, opening/closing garage, breaking temporary 'lock' (zip-tie), entering code when leaving, etc... should be posted in garage area. Some things have instructions but nowhere could I find a complete checklist of what all I was supposed to do. **Also, the speed-bump in parking lot is unusually high and scraped the underside edge of passenger side/door area. Who should I contact regarding damages?? I was advised inside by employee that U-haul installed that.

Ingrid P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N.  |  Overall Experience 
Clasificación:
2.0

I swapped out my unit for one closer to the loading bay. When I went to move in my code did not work. I tried using the call button on the alarm unit. It went to customer service instead of the office. It was pouring rain so I opted to walk through the facility to go back to the office. I went to exit through loading bay 1 & 2. I didn't notice but I'm guessing the roof leaks. I slipped and fell injuring my knee and back. At no time did the motion lights come on. I got up and proceeded to the office. I told them what happened and they didn't seem to concerned about it. I asked about my unit code not working and it turns out the order was never completed. So they redid the order and I was on my way. I went back later in the evening to unload and items. And my lock that I was given from the office wouldn't unlock. It was seized up and the key snapped off. So now. I can't get access to the items in my unit or put others in the unit.

Timothy B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M.  |  First Impressions 
Clasificación:
5.0

Multiple good experiences, including storage locker rental and truck rental. Great staff. Thanks again.

Kevin F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY B.  |  First Impressions 
Clasificación:
5.0

Blake helped me a great deal.

JEFFREY B.  |  Overall Experience 
Clasificación:
5.0

Christian and his team are very customer service oriented.

JEFFREY B.  |  First Impressions 
Clasificación:
5.0

The pricing is good but only because I got a promotion and I am planning for short term use

JOYCE A.  |  First Impressions 
Clasificación:
4.0

Saturday was the only issue I've had at this facility...the 2 girls working were rude , with 1 having a panic attack in front of us. Contractors were painting the pavement and refused entry to our unit tho NOTHING was mentioned the previous day when reserving a truck for the specific purpose of cleaning it out! We moved the cones to gain entry and empty my unit. The girls were being bombarded with complaints and I get that, but neither should be in the customer service industry with how they talked about the customers when they walked away irate...can't take the heat, get outta the kitchen...poor company representation from the get go Saturday...tho I cannot say 1 bad thing about Josh who always went above and beyond...especially while I was having banking issues and was late 2 months...aside from Saturday, my experience was pleasant. Thank you Kelly

kelly b.  |  Overall Experience 
Clasificación:
5.0

I have no complaints about the Westveiw Location. My complaint was where I picked up the truck in DC . I got there and my 15 ft truck was not available. I told them I drove all the way from Pittsburgh and needed a truck to pickup furniture. I finally got a 10 ft truck a hour later. I was late for my pickup for the furniture and almost missed the pickup, That made the trip very aggravating. But I must say the manager Amy helped me with the situation of the trip.She was very nice to work with.

Russell S.  |  First Impressions 
Clasificación:
5.0

Very convenient access.

Howard R.  |  First Impressions 
Clasificación:
5.0

Wow that staff was amazing and made my day stay successful and easy! Turns out there was a Dom on the staff too, great guy and great looking too. Wonderful experience.

BIG DOM G.  |  First Impressions 
Clasificación:
4.0

I asked for 24hour access to drop off music equipment after playing shows. I tried 3 different keypads at approximately 1:28 am 4/24 and It tells me access denied. So I had to lug equipment down 2 flights of stairs and woke my kids and neighbors. The person that checked me into the facility took me to the computer and personally set me up for 24 hour access.

Daniel Y.  |  Online Move In 
Clasificación:
5.0

Easy access. Clean facility.

William H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M.  |  First Impressions 
Clasificación:
5.0

I have been to and used a couple different Uhaul locations and this was by far the best one. I will definitely be using this location if I need storage again and I will definitely recommend it to others

ALYSE R.  |  Overall Experience 
Clasificación:
5.0

Gracias.

Craig O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly C.  |  First Impressions 
Clasificación:
5.0

The general manager Amy at the West View u-haul is the prime example of customer service excellence. She was kind and informative on assisting me with my storage purchase. I am happy with my rental unit and will recommend my friends to your services.

RODNEYW G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B.  |  Overall Experience 
Clasificación:
5.0

Thank you very much for your great service. Your manager and team were very helpful.

Craig O.  |  First Impressions 
Clasificación:
4.0

I am a bit confused on the need for a PIN number? Is this only for access at times where staff is not on site?

john d.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lena F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle T.  |  First Impressions 
Clasificación:
4.0

The online system made it seem as though I could move in without interacting with an employee. Luckily there was someone there to set me up but that was not made clear at all with the instructions.

Katheryn K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

raymond k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mark f.  |  First Impressions 
Clasificación:
5.0

very nice new facility

jeff h.  |  First Impressions 
Clasificación:
5.0

The service rep was excellent, I believe his name was Joshua or Josh, very friendly and helpful. An excellent employee.

karen s.  |  First Impressions 
Clasificación:
5.0

i was very impressed with josh at west view, pa storage..very helpful,clean facility,and was very respectful, and could tell he understood my needs..although i made reservations a month in advance for a 20 foot uhaul and a trailer to pull my car 1400 mile from austin to pittsburgh..i was told to come to rundberg austin texas location to pick up truck and trailer, and then was told i needed to go 30 miles out of my wayto pick up vehicle, which set us back 6 hrs, so turned out i had to stay an extra night in a hotel..and the person i spoke to at rundberg austin was not polite, and i almost lost my kool on him, but remained calm..don't know if i will use uhaul againfor transporting any of my items..storage on the other hand yes will continue to use uhaul store at west view pa location..i was told by customer service that i would be compensated for my incovience, but never heard back from anyone..thank you

RAYMOND S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

christina b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

raymond k.  |  First Impressions 
Clasificación:
5.0

General manager and all staff were very helpful and professional.

Kim H.  |  First Impressions 
Clasificación:
5.0

Josh and his staff are an asset to your Company. They are excellent to work with. They go above and beyond their requirements. I promote this location with the community as much as I can. I am so thankful to Josh for improving the Landscaping at the West View location. Great group of U-Haul employees.

Pittsburgh Senior N.  |  First Impressions 
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