U-Haul Moving & Storage of North Newark

5076 comentarios

830 Broadway   Newark, NJ 07104
(@ Irving)

(973) 485-3446

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.

Contáctanos

(973) 485-3446

830 Broadway
Newark, NJ 07104

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Change your policies. I'm not likely to rent from you again. I needed a rental for an hour less than I thought, but I wasn't credited for the extra unused hour.

ERIC T. 
Rating:
4.0

Excellent Service

BARRY H. 
Rating:
5.0

Customer did not leave a comment.

ALTEREK B. 
Rating:
1.0

I felt bad for the young lady behind the counter. This uhaul location should be ashamed of themselves! That one young lady was handling uhaul rentals, storage and the phines all by herself. Please get more staff!

COURTNEY M. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

I was moving and needed a truck last minute and Newark in broad street made perfect Accommodations. I spoke to a young lady named Natalie Augustin who was such a delight. Moving is already a nightmare and she explained everything (how to bring back the truck, what services they offer and extra gear that can be used for moving) to me perfectly in person when I was ready to pick up the truck. I appreciated how kind she was to me despite the fact that I can hear a very rude customer yelling at her on the phone. She was calm and professional throughout the conversation with not only myself but the yelling customer. I would definitely go to this location again in the future.

Jusmea L. 
Rating:
5.0

Customer did not leave a comment.

JOSIAH S. 
Rating:
5.0

Polite and kind staff great place to rent

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

TIYE G. 
Rating:
5.0

I appreciate the great customer service

Akshay L. 
Rating:
5.0

love yalllll

THAYRIS C. 
Rating:
5.0

Wish we could have dropped off at a Manhattan location without a huge penalty.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
1.0

I had a Ubox rental with this location. The same day I packed my unit, I noticed the unit was damaged. (The front panel was missing screws leaving my items exposed.) I immediately brought it to their attention and was told that my unit would be repaired. Three (3) days later I called to try and have my Ubox shipped to me and there was no record of them housing my things. My unit was shown to have been not only empty but ready for the next customer's use. Only to find out the location had my name filed with the wrong reservation number. After no avail with customer service (because the location never answered the phone nor returned my calls) I had to physically return to the location to resolve the issues. After ONLY 10 DAYS of using their less than adequate services, I was forced to remove all of my items from this facility. The Ubox was NOT repaired and without explanation or resolve from the facilities discrepancies I had to take my business elsewhere. After all the hassle I was still charged full price for a service I couldn't even use due to mishaps on this locations behalf and no fault of my own. I will NOT recommend this location to anyone nor use their services again!

Eunice M.  |  Overall Experience 
Rating:
5.0

Excellent service, Quick and super efficient! Would highly recommend it

ESLENDY F. 
Rating:
4.0

The location is good. UHaul in the area of Newark has shortages which significantly restricts access to trucks, especially for long drives. They canceled me twice and I was unable to store my belongings where I wanted to. On the day of moving to a local storage unit, the had to change my location again because someone got in an accident with my truck. Big headache, but overall, best prices and good quality trucks once you get to them.

RONALD B. 
Rating:
2.0

How i use 14 miles when the cargo van was park and i did one stop ??

JOHANA S. 
Rating:
5.0

Awesome service!

JODYETHAN T. 
Rating:
5.0

They are always nice, professional, and helpful ! A customer like me really appreciates that.

ABIGAIL P. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER H. 
Rating:
5.0

Customer did not leave a comment.

NADYA P. 
Rating:
4.0

Don't change the drop off location in the middle of the day, especially in bad neighborhoods such as Newark.

NATHANIEL G. 
Rating:
1.0

Manager promised to refund extra cleaning/fuel charges but has not done so after several days of returning the vans, disappointing....

MOUNIR B. 
Rating:
1.0

Although I returned the van with more than gas than it was picked up with, I was still charged a gas surcharge! I was also charged a cleaning fee although the van was returned in the same condition as it was picked up.

MOUNIR B. 
Rating:
1.0

The lady attaching the tow dolly stayed she did not know how to load the car when I made she prior to reserving someone can help me since I did not nor plus safety issues. It is very unprofessional to say the least and she did not have her mask on.

Ingrid I. 
Rating:
5.0

Customer did not leave a comment.

AMPARO R. 
Rating:
5.0

Very profesional and friendly staff.Specially the lady who took care of me.Thanks!!

CESAR A. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

Nicola W. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
4.0

Customer did not leave a comment.

JESSICA O. 
Rating:
5.0

Customer did not leave a comment.

FENGSUO Z. 
Rating:
5.0

Customer did not leave a comment.

William O.  |  First Impressions 
Rating:
1.0

Days later and you still emailing me faggot? Get off my dick fuck u haul

Christian S. 
Rating:
5.0

Customer did not leave a comment.

NILDA V. 
Rating:
5.0

This store is very good

MIGUELANDRES C. 
Rating:
3.0

The windshield was all dirty and the truck smell like cigarette. Engine sounds like is about to brake. First time having a bad experience at u-haul. Customer service at front desk 8 out of 10.

Jose P. 
Rating:
5.0

Thank u

ELIOMAR T. 
Rating:
3.0

Van was returned with more gas than it was picked up with, yet I was charged a gas charge! I was also charge a cleaning fee?! I was never told about that, so that was disappointing....

MOUNIR B. 
Rating:
4.0

Customer did not leave a comment.

SAAD M. 
Rating:
5.0

Have some coffee ready!☕️

JIMMY N. 
Rating:
3.0

The van was dirty. The seats had stuff all over it and the cargo bay had a lot of styrofoam.

Lee G. 
Rating:
5.0

Very good experience

ANDRES L. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

EDDIE P. 
Rating:
5.0

Customer did not leave a comment.

juan G. 
Rating:
5.0

Customer did not leave a comment.

RAMIRO P. 
Rating:
5.0

Customer did not leave a comment.

Darryl R. 
Rating:
5.0

Very clean

JESSICA R.  |  Overall Experience 
Rating:
2.0

I honestly don't feel like it's safe or fair to charge my family $173 for using a uhual that I explained continuously cut off on me on the high or when I come to a red light!! When ever I gassed the truck the truck will shut off !! I would definitely like to speak to corporate about this. When I arrived to the uhual company my van wasn't even ready, then the van I waited for to be cleaned off was no good because someone left the back up and it was a bunch of snow. I then had to wait for another truck which was not driving good. The truck was dragging for me to drive it !! This is unacceptable. I didn't even feel safe going to the gas station in the truck it kept shutting off and I'm being charged extra for that !!

ROSETTA R. 
Rating:
4.0

Customer did not leave a comment.

ROLAND J. 
Rating:
4.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

ALFRED T. 
Rating:
5.0

Customer did not leave a comment.

TOBIAS F. 
Rating:
5.0

The trucks or Van's are always cleaned in the cab and back but the inside of the windows are never cleaned when it's a foggy or rainy day you cant see clearly through the windows. Also in the same environment it also appears the wipers are never changed and you cant see clearly through the windows. Otherwise I've been renting there for years customer service has always been excellent. Workers are trained well because through all the turnover everyone is so helpful. My van battery was dead they changed my reservation quick and I was out the door. I really don't like renting anywhere else I've been to other centers and I love it there.

Santos M. 
Rating:
4.0

Customer did not leave a comment.

Rajender J. 
Rating:
5.0

The best choice I made... Happy with my service here.

evelyn w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rajender J. 
Rating:
5.0

Customer did not leave a comment.

ROBINSON S. 
Rating:
5.0

It would have been better if I had found trailer close to my location.

Vittal Sai S. 
Rating:
5.0

Staff was very professional & kind. Facility & bathroom clean & organized. I didn't use their dolly & overestimated the miles, so they reimbursed that without me asking. No complaints.

MARGARITA C. 
Rating:
5.0

Customer did not leave a comment.

Victor S.  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Marlenny A. 
Rating:
5.0

Staff was very friendly, and extremely helpful. Facility was very clean, fully stocked with all your moving needs, and well lit at night when I dropped off the equipment. Best Uhaul I have dealt with over the past several years.

NICHOLAS V. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

ELEUTERIA T. 
Rating:
5.0

Very welcoming people no complaints, keep up the great work

Hector R. 
Rating:
5.0

Customer did not leave a comment.

ISIDRO M. 
Rating:
5.0

The staff was pleasant and knowledgeable

BLESSING E. 
Rating:
5.0

Customer did not leave a comment.

SONIA D. 
Rating:
5.0

Customer did not leave a comment.

MACK H. 
Rating:
1.0

Seems like they don't know what they are doing. Don't know answers to simple questions and never answer phone.

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

ANGEL O. 
Rating:
5.0

Great service

LASEAN W. 
Rating:
3.0

Assist customers. Be kind, be helpful. Don't do a subpar job.

Tishor N. 
Rating:
3.0

Truck needed alignment

Jose F. 
Rating:
5.0

Very good and friendly staffs

PREM S. 
Rating:
5.0

Customer did not leave a comment.

ANDRE V. 
Rating:
1.0

Customer service has to be better. Attitude was not right towards valued customer.

Juan S. 
Rating:
5.0

Very nice and friendly staffs

Prem S. 
Rating:
4.0

Customer did not leave a comment.

Amber E.  |  First Impressions 
Rating:
5.0

Nada más

QUINTINO D. 
Rating:
3.0

Customer did not leave a comment.

Ninoska A. 
Rating:
1.0

Give more than a few hours notice to customers if their request won't be able to be fulfilled. Also, friendlier customer service representatives.

Isaac O. 
Rating:
5.0

Everything went perfect.

Karriem A. 
Rating:
5.0

My clerk Brianna was incredible. Very helpful, efficient and courteous. I didn't see her when I walked up but she was calling to me in the lot. I didn't realize she was greeting me. That is pretty awesome and unlike any service experience I have every had since I lived down south, where the CUSTOMER SERVICE REP. went above and beyond to provide care to customer, me. Thank you Brianna, you were excellent and your energy is very welcoming. Great JOB!!! It's COVID TIME, I appreciate all workers who come to work to support the community at large. You are all hero's!

Nefera L. 
Rating:
5.0

Best location ever, super accommodating.

Christian G. 
Rating:
5.0

The staff and location were fantastic. Great customer service.

BIERCA A. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
Rating:
1.0

The receptionist were both extremely rude. I will never return

AMELIO M. 
Rating:
5.0

Customer did not leave a comment.

RICKY B. 
Rating:
5.0

Customer did not leave a comment.

TIANA R. 
Rating:
3.0

I would have said Execllent but I can't. Unfortunately, I didn't get the name of the female who attended me because I could care less to ask her rude self what her name was. She looked so miserable to be there.

AMARILYS R. 
Rating:
3.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

please change wipers on 2 recent rentals the wipers were worn and very hard to see during the rain

Santos M. 
Rating:
4.0

Customer did not leave a comment.

Blessing E. 
Rating:
5.0

Easy to rent the vehicle

JUAN J. 
Rating:
3.0

Customer did not leave a comment.

Marcellus N. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
3.0

Customer Service personnel need to be more pleasant and accommodating! They need to understand.. we're the customer!!! Also.. they need to be trained in the equipment that they use on a daily basis!!!!

Carlos P. 
Rating:
4.0

Customer did not leave a comment.

Alfredo B. 
Rating:
4.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

The charges are too much

SHAMIR B. 
Rating:
5.0

Excellent location I appreciate knowledgeable people.

delmy M. 
Rating:
5.0

Friendly and courteous staff. Equipment is maintained well.

KOSSIEKOE A. 
Rating:
5.0

Great team and great GM- Storage facility and the Center are very clean and well maintained.

MICHAEL T.  |  Overall Experience 
Rating:
5.0

Aunque he dejado un buen mensaje por el servicio de atención en persona, quisiera sugerir un buen entrenamiento para una de los personas que labora y que tiene poca educación, es altanera, mediocre y no interactuar. Creo que con una adeciada orientación pueda mejorar o de pronto dejar el oficio enncaso no le guste interactuar.

ruben d.  |  Overall Experience 
Rating:
4.0

All was great. The only thing was the lights. There seems to be a couple of the fluorescente lights that need replacing. Other than that great.

rafael r.  |  Overall Experience 
Rating:
4.0

All was great. The only thing was the lights. There seems to be a couple of the fluorescente lights that need replacing. Other than that great.

rafael r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAVIER C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAVIER C.  |  Overall Experience 
Rating:
4.0

I was tended to very professionally good service

Michael P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tijuan M.  |  Overall Experience 
Rating:
5.0

great service

JEFFREY O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria m.  |  Overall Experience 
Rating:
5.0

Si far a nice experience. Staff was friendly and courteous. Respected my time. Place was clean and accommodating. Would recommend.

rafael r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gesmene P.  |  First Impressions 
Rating:
5.0

Would recommend better lighting for inside the storage. Staff was amazing and The unit was very VERY clean.

Tatyana G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria P.  |  Overall Experience 
Rating:
5.0

My experience with this particular UHAUL site on Broadway Avenue in Newark. NJ continues to be the best all of the time. The staff members and even the manager were pleasant and knowledgeable and exceeded my expectations. Thank you.

Shakirah M.  |  Overall Experience 
Rating:
5.0

Everything was clean and safe, perfect for my tools.

Luis O.  |  Overall Experience 
Rating:
5.0

The man who assisted me was k knowledgable and very courteous. He walked me to my unit and provided me with my access card. It was pouring down rain at the moment and he waited for me as I drove to the entrance. He was patient with me because I had questions. I'd highly recommend this particular uhaul site.

Shakirah M.  |  First Impressions 
Rating:
5.0

Very clean facility and friendly staff

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos B.  |  Overall Experience 
Rating:
5.0

Love the storage security.

MYRA Y.  |  First Impressions 
Rating:
2.0

The facilities were great, new, and really clean. The only reason I rented here was because I needed 24 hour access. Well it’s currently 230am and I need to get into my unit and the woman at the front desk didn’t add the 24hour access into my account so now I’m our here in the cold and can’t get in! I called customer service and it can only be added in site. Well I need to be on a flight by 9am tomorrow and the office doesn’t open until 9am. You really screwed me!!!

Kyle F.  |  First Impressions 
Rating:
5.0

The Manager Emeny Hernandez was very friendly and helpful

maurfrance h.  |  First Impressions 
Rating:
1.0

My whole experience started as me getting charged to load my vehicle in the auto transport defective and truck with bad transmission to drive 2000 miles across the country.

Jean S.  |  First Impressions 
Rating:
5.0

Thanks Guys!!!!

Alisha A.  |  First Impressions 
Rating:
5.0

Great service and the manager is patience and answer all questions..

Elecia W.  |  Overall Experience 
Rating:
3.0

Charges was too much, and

Sharon I.  |  Overall Experience 
Rating:
4.0

Carts provided helps my moving good, but elevator slow.

JEROME R.  |  Overall Experience 
Rating:
4.0

I reserve a 10’x15’ storage unit and the clerk give me a 10’x10’. I asked her several of times is it a 10x15 and she said yes. I checked my email and saw that she give me a 10’x 10’.

Lanita R T.  |  Overall Experience 
Rating:
5.0

Professional, friendly, and accommodating.

jaime v.  |  First Impressions 
Rating:
3.0

Had to redo contract 2 times and then no printed copy.

David W.  |  First Impressions 
Rating:
4.0

The staff was very Amazing. They help me with Everything thanks so much

katrina d.  |  First Impressions 
Rating:
5.0

Al, Luis and Dock were all extremely helpful throughout the rental process. They made this aspect of moving much easier! Thank you guys! :)

megan z.  |  First Impressions 
Rating:
5.0

Excelente atención

Maria P.  |  First Impressions 
Rating:
5.0

The customer service was outstanding, the staff was professional and knowledgeable. The facility was well maintained and secure. I would use this location again.

TROY W.  |  Overall Experience 
Rating:
5.0

Very knowledgeable and respectful

James H.  |  First Impressions 
Rating:
4.0

Good service, just took long.

Zhamirah S.  |  First Impressions 
Rating:
5.0

Very nice people. Super patient with me, and incredibly helpful. Además, hablan inglés y español.

Luciano U.  |  First Impressions 
Rating:
5.0

Every employee from pick up to drop off greeted me, helped me and made my experience as smooth as possible. There was no wait time and they even escorted me to my storage unit.

Tayzia T.  |  First Impressions 
Rating:
5.0

Great service

RENANTE L.  |  Overall Experience 
Rating:
5.0

good staff

anisulla s.  |  Overall Experience 
No reviews have been submitted for this location.

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