Customer did not leave a comment.
Stephen HatfieldCustomer Reviews for U-Haul Moving & Storage at Church St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They helped me out with an issue on my hitch and explained everything to me. Very friendly guys
Cassandra Vancesatisfied.
michael whiteFriendly & accommodating staff.
April VieiraThe check over for the truck is very vague, the drivers mirror on the truck we rented was cracked, but they didn't ask for any specifics, and there was nowhere to enter any additional comments
Charles CrooksEasy access to my unit. Always felt safe and the unit was extraordinary clean, never saw any rodent feces. Barely had anything to sweep up. The whole facility was very clean. Great experience. Will definitely recommend or use again if I needed to rent put another storage unit.
Nilda Thorburn | Overall ExperienceThe truck I rented last was clean. However there was something wrong with the brakes. It was intermittent but I would step on the brakes, and the pedal would bounce back up and I would a grinding type of sound. I spoke with the store associate who was excellent in his customer relations by the way. Yet, I should not be driving any vehicle with brakes problems.
kENNETH MCINTYREThe $100 drop-off / pickup at each destination is a bit steep.
Ken CvejanovichI found very quick to rent a vehicle. Even earlier than I expected.
Kim Cruzvery satisfied.
michael whitesatisfied
michael whiteEverything is clean and neat. The people are very helpful kind and patient.
Robert RizzoI picked the truck up and the fuel tank was on empty, with the “11 miles to empty” warning. I had to gas up before I even used the truck, and by the time I got to the nearest available gas station, I was down to 7 miles to empty. I rent from Uhaul quite a bit and from different locations and this one was by far the worst experience. The attendants were nice, but the empty tank really threw a wrench into my plans.
Benjamin TiganoExcellent customer Service! Very polite and professional staff.
Richard AllenVery professional and experienced sales clerks.
Jesus montanez FigueroaThe person I worked with was excellent (Jonathan). The only issue was the equipment lights weren’t working properly. Turn signals and brake lights worked. However, the running yellow lights weren’t. That’s why I stated no for the wisdom about equipment.
Juan SantiagoA little to expencive for a 3 hr use n less than 80 miles but for d rest not bad
Imarie IrizarryEveryone who worked there that I interacted with they were extremely friendly, helpful and professional. I recommend this or any uhaul who take care of their customers that way to everyone. Thanks again.👍
Carlos Rosadosatisfied.
michael whiteUnprofessional staff. Overall logistical mess on 2 occasions.
JASON LAVOIEvery satisfied.
michael whiteI greatly appreciated the staff’s friendly attitude to me.
paul Scanlon | Overall ExperienceWere extremely helpful
Jose Rodriguezvery satisfied.
michael whiteGet workers
Shanel PinaThe two individuals that helped me the two days i was there were very helpfull and both deserve a pay raise. Thank you
joseph tylerTruck smelled like cigarettes. No pre-trip inspection done. Not enough staff.
Jerrod RavidTruck was a bit old and driving was not smooth as speed goes up to 60 miles .
MOHSIN ZINEELABIDINEEverything was great and they were professional
William Harrisgreat.
michael whiteEquipment was old I had to repair light connection myself and they quoted me wrong price.
Christopher MoseleyMonica was very helpful and was very professional made everything a easy experience Monica is what a great employee should be!!
ROBERT CANNUCCI | First Impressionsvery satisfied.
michael whiteWe all can improve ourselves, but the team you have there are more than helpful. You guys made it really simple and acted like normal people. I have no complaints and do highly recommend uhaul on Church St. If you need both storage and a moving trucks/needs.
Carlos RosadoJohn serviced me very well In fact, I initially ordered online and he recognized my name and he sent a link for me to take a photo of my license to shorten my potential wait to rent Problem with businesses nowadays is that most lack service He gave me great service as usual You’re lucky to have him
Jon Piwowarczykgreat.
michael whiteBetter communication When I ordered the pod , I told them where it was going, and they put it in storage instead. After that mix up everything went smoothly
susan Frazergreat
michael whitePutting some air fresheners in the truck. Excellent service
Cristian MedranoVery friendly and reliable!
maryann tinovery satisfied.
michael whiteI thought the staff in New Bedford, MA and Birmingham, AL were phenomenal.
John KennedyCheck in and out were simple with a very friendly staff!
Matthew McGrawGreat customer service experience 👍🏿
Bobbie DUARTERegular large pad lock doesn’t fit truck doors
Thomas BigsbyStaff was excellent very helpful and friendly. I rented a car trailer and we put a car on the trailer and drove down the highway when we came upon a slow down of traffic I hit the truck brakes and found that the Surge/inertia brakes on the trailer did not work. It was scary to say the least. I advised the customer service representative of the situation when I returned the trailer. I did not want someone else to get in an accident with these brakes not working.
Michael GagneBuen trato gracias
Jose Cruz | Overall Experiencesatisfied.
michael whitesatisfied.
michael whiteThe entire experience was seamless and efficient. Thank you very much! rick
Richard Pomroyvery satisfied.
michael whiteEveryone was awesome. Best Service
Jonathan SouzaGreeted by my first name by John and another John Very professional
Jon PiwowarczykWas told there would be $100 hold on my card & it would be returned soon as i dropped off the car but 2 days later i still have received nothing.
BROOKE LIMAUr staff is amazing awesome service
Anthony Warrenexcellent.
michael whiteI will be going in today there are 2 charges for my rental of truck I was given a price an upon return the inspector gave me actual price but I havre 2 seperate charges for my rental yesterday. I called a received voicemail in the afternoon an left message no one returned my call to reverse the additional charge. Kathleen Simmons
Kathleen SimmonsCustomer service was courteous and professional. Unfortunately, I tried to pick up my truck via the self-service app and it failed me again. This is the second time I tried to use this service without success. Thank goodness there is staff available to process the reservation. The self-service pickup option is a nice concept but it doesn’t work well and defeats the whole purpose of saving time and efficiency.
ruth propheteThe gentleman at the branch was great when I dropped off the key.
Timothy BowenThe staff was utterly rude and obnoxious. I will never go back to that office staff. SOOOOO RUDE!
helen mello | Overall ExperienceCustomer service is above and beyond!!
Ramon Rogers | Overall ExperienceStaff is unorganized. Not trained corrrctly.
Daniel Merline | Overall ExperienceEveryone was great, friendly and courteous except the guy that was on Tuesday 10/10/2023 late afternoon when I called after being there earlier in the day. This guy was very rude and acted like I didn’t know anything and told me that the rental unit I have did not exist and I told him I was there earlier in the day and was actually in the unit??? It is 2023 and I was being degraded because I am a woman. It went on a little while longer while I was asking about my U-Box that was delivered from Florida and he continued to contradict me every other sentence. I ended hanging up on him. I went in Wednesday October 11th and what a difference, the workers were excellent and were truly caring and so helpful.
Cheryl Remy | First ImpressionsThis is a great, easy, safe and secure storage facility. Bathroom was handy and spare carts to use on both sides.
Andy Prociuk | Overall ExperienceMy experience with rent the storage unit All the personal it's very freenly and polite Personal I Recommend any one because it is safe place to Rent any unit or truck 🚚
SILVESTRE CATALAN CANTE | Overall ExperienceTHE U HAUL IS THE GOOD PLACE STOREDJA FOR PEOPLE IS GOOD PRICES I RECOMEND MY FRIENDEDS IN FAMILIA TO RENT THEM IS A GOOD CHOICE IF YOU GAYS NEED I RECOMEND IN CHURCH ST NEW BEDFORD MA O23746 I LOVE THEM
HENRIQUETA GOMES | First ImpressionsThe assistant manager in the location on church street in newbedford , she was the worst person to deal with as far as customer service attitude was completely poor. I highly suggest not going to that location because she is definitely a miserable one
Christopher Moyer | Overall ExperienceAbsolutely best and most helpful uhaul staff I’ve ever encountered. You have an awesome group of women working there and I felt confident my belongings were safe and secure.
Anna Kubetin | Overall ExperienceFemale staff member was extremely rude to when we moved in.
Kristofor Erickson | Overall ExperienceJust wish the facility was open 24hrs.
Idio Dos Reis | Overall ExperienceThe facility itself is clean and seems safe and the staff was AMAZING! My one negative is that it took FOREVER to unload our truck because the units we got were as far away as possible from the unloading zone we had to use. We were told the indoor unloading area would not be tall enough for U-Haul's 26-foot truck, which resulted in a 2-minute walk to get from the truck to the unit. We spent almost 2 hours just walking back and forth to the units. I wrongfully assumed that all of the unloading areas at a U-Haul storage facility would accommodate U-Haul-branded trucks, which made for a drawn-out and unfortunate unloading process.
Anna Kubetin | Online Move InI returned the storage at the month mark, before new month started and I was still charged for the new month, when I have mentioned to one of the representatives at the store, the I was moving out before the new month, them when I called I was put on hold for 40 min and them the call was drop. Finally was able to put a complaint to find out the I have to wait 72 hours to get an answer.. not good..
SAMUEL MEDRANO | Overall ExperienceI ordered my unit online because your system was down and couldn't speak to anyone. I get to the facility after hours and couldn't gain access to the facilityor my unit. In the instructions there was no procedure give as to how to use the access code. There is a sign on the building that states you need a swipe card to gain access after hours. This I found out was not true. If you use key pad on the right then the one on the left it will open. Sitting on the phone and speakin g with customers service , why wouldn't the rep ask us to try this procedure first. Instead all my belongings had to sit in the back of trucks exposed to the weather and being stolen. Bottom line I was beyond upset
Randall Monteiro | Overall ExperienceWe ran into a snag during reservations, but after that, it was smooth sailing. VERY SATISFIED SO FAR!
helen mello | Online Move InNo light in unit to see
Caroline Wilson | Overall ExperienceThe facility and staff over all excellent. One minor suggestion to increase the customer experience is to have adqu
PAUL SCANLON | Overall Experience⭐️⭐️⭐️⭐️⭐️
Monica Vieira | Overall ExperienceBrittney was AMAZING! U-HAUL is very lucky to have her!!! She handles business like no other. She made things right for me and made me feel valued. I will be sure to recommend this location based off Brittney's performance ALONE! I would like a call back from a manager please. Thank you.
JAMIE SIVERTSEN | Overall ExperienceStaff was very helpful and super friendly!! 10 out of 10!!
Laurie Souza | Overall ExperienceMonica Vieira was very helpful and knowledgeable about everything at U-Haul great job!
David Motta | First ImpressionsThe lady who helped me today im not sure of her name she was amazing and sweet and helped me the best she could she is a great employee
Jennifer McCarthy | First ImpressionsGreat facility. Needs some cleaning and sweeping. And, Manuel was great and accommodating but he needs help. Three people came in at one time and he had to manage that and inspection of the trucks and trailers.
KEVIN HAMILTON | First ImpressionsExtremely helpful and facility very clean and great ownership
RICHARD MULLIN | Overall ExperienceSo far so good!!!
susan koster | First ImpressionsThe girls there were awesome very helpful and knowledgeable about the facilities. 10 out of 10 stars!! Would highly recommend to anyone looking for a uhaul truck or storage!!
Laurie Souza | Online Move InSo good. Chefs kiss level perfection.
SETH GUILLEMETTE-VIEIRA | First ImpressionsStaff are very pleasant and very helpful and I really love the specials they have going on all the time😉😊
LORRI BORGES | First ImpressionsVery helpful. Fast service. Made me comfortable storing my stuff at the facility
cassie couto | First ImpressionsI wish I got their names, but the ladies working on Sunday Nov 6th were great and so helpful. They helped me solve a minor crisis and I appreciate all of their help.
MEAGAN LINCOLN | First ImpressionsStorage had cockroaches which infested all furniture and our belongings.
HUGO DE CAMPOS MACAU | Overall ExperienceNO EFFORT PUT IN TO PROBLEM SOLVING, AND HORRIBLE MANAGEMENT!!!!
angela bariteau | Overall ExperienceI have always had a great experience with U-Haul The staff is exceptional. Especially Mii. Jamie.Having the pleasure of her pleasant attitude cannot be matched. The company is far better the exception to the rule.Keeo up the good work
PAUL ARNUM | Overall ExperienceVery impressed by facility.
Jacob DeSousa | First ImpressionsGreat staff. We have rented hundreds of times over the last ten years and this is one of the most reliable facilities we have ever used.
CALEB HAVALOTTI | First ImpressionsFINALLY a facility that maintains the property well cares about the customers and also considers efficiency and ease of access with moving in online capabilities. I had to move rather quickly with no notice and I was desperate for a place to store my entire apartment and while they said they had originally a 10x15 available they only had a 10x10 which is fine. I just got an extra 5x10. AND no signs of insects or rodents. Which is my BIGGEST CONCERN.
Angela Bariteau | Online Move InJamie The girl that helped me was terrific she was very accommodating and very pleasant to be around
Rebecca Jo | First ImpressionsThe staff was very rude. She hung up on me. I want the recording and her fired. I never had someone act like I Karen like she did. I will be calling corporate office to have something done. If you don’t.
Mark Clinton | Overall ExperienceLa senhora qui mi atendeu fui bien amabil com migo estoy contenta gracias por todo
henriqueta gomes | First ImpressionsBrittany is AMAZING! Her service is always great and she knows her job!
JESSICA DESOUSA | First ImpressionsJust had to put items in the only available size because the first one was too small need a medium size one eventually if possible went smoothly other then that but it was my fault not theirs thanks
carrol Kramer | First ImpressionsIt was very difficult to speak with a person and when I did the information I received was conflicting. I tried to close my account and never received verification that it was closed. Even after it was closed I received notices that my payment was overdue for time that the unit was closed. I was promised calls back that never happened
Linda harris | Overall ExperienceGreat team of people
THELMA HAIRSTON | Overall ExperienceOne of the male workers needs some help learning the computer system, but the female manager is awesome and deserves a raise.
Meagan Lincoln | Overall ExperienceI unfortunately do not know her name but the girl who helped me was great!
Meagan Lincoln | First ImpressionsNot being able to access storage facility that isn't staffed was always an issue. Having to go through the national telephone number to get local office was also a big issue and concern. Local office always tried to resolve issues once they were made aware of the problems.
Kelli Tatum | Overall ExperienceNeed someone on site and the door to get in keeps having to get reset to get in
Lisa Caton | Overall ExperienceThe customer service that helped me out was amazing after the situation that happened. The lady that was at the storage unit was not helpful she was rude and unprofessional.
Craig Nickles | First ImpressionsThe only thing I didn't like was my storage unit wasn't were it was supposed to be reserved at when I got there,I had to wait until the next day and go to a different U-Haul location and made me waste more gas than necessary and didn't even get any kind of reimbursement for the hassle
Elizabeth Davila | First ImpressionsIt is nice to know that my belongings are safe.
PAUL ARNUM | First ImpressionsThere was no one at the office to check us in. We called customers service only to wait on the line for 44 minutes and then be told that there was someone there when the office was closed. Very poor service and terrible time getting help when needed. The delay totally ruined our travel time and next commitment. I would not recommend UHaul at Church street New Bedford, MA
Linda harris | First ImpressionsWe were completely mislead. We reserved a 10 X 15 only to find out that none are available at that location. When we reserved they did not tell us that we had to go to a different location to do the paperwork and get the unit number and access code. The young man who waited on us at Mt. Pleasant st. (Rob) went above and beyond to help us. This young man was so pleasant and professional.
GEORGE TAMBURELLO | First ImpressionsI do suggest putting a ramp on the building entrance(s) so dolly can be rolled in/out of building. Currently you have to step down about 5” which is not convenient or safe for moving items in/out of building and may cause injury to people especially when moving large household items. Also something to hold the door open to make moving items from truck into building more efficient.
LISA BELLAS | Overall ExperienceCame back the morning after I moved everything and now all my personal belongings are missing. Person at the front desk was rude and now I have nothing.
Tyler Barker | First ImpressionsGood service
Gualberto Morales Torres | Overall ExperienceUnprofessional due to the run around given while trying to locate the storage unit . Personnel giving attitude while asked time sensitive questions in regards to location issues .
Kelli Tatum | Online Move InEvery one was great
Kathleen Williams | First ImpressionsSmall narrow door to was unable to get furniture in. No dolly or hand truck and too far to travel heavy object into building. Came out of the building and was locked out and unable to get back in. Unusable do unable to unoad the Uhaul
Christine Sparling | Online Move InNo issues with the facility at all but the service left a lot to be desired for this reservation.
Angela Anderson | First ImpressionsNeed more cart to move the stuff around
Lemuel Ortiz | Overall ExperienceSee you in court
DENNIS REGO | First ImpressionsWe are not using the facility. When we obtained the unit, we were not given instructions for the correct location. After the 3rd person, we found out the unit was at a totally different site. We went to the new site, only to find that we still could not get in…because we had STILL not received proper instructions! We ended up not using the unit and would not recommend your facility to anyone else. We wasted about an hour and a half out of our day.
John Nickerson | First ImpressionsEl personal tiene que tener más profesionalismo para poder ayudar a los clientes. El centro de almacenamiento todo un problema para abrir las puertas un servicio deficiente en el aspecto de almacenamiento. Pero en el servicio de alquiler de camiones excelentes. El personal que me atendió en el alquiler es grocera. Por eso mismo cancele el alquiler del almacén espero me devuelvan el dinero ya que la empleada no me dijo nada de la devolución del dinero. Gracias mi número de teléfono es +15083751742 para saber cuando me devolverán el dinero del almacén cancelado. Gracias
NORAIMA VELEZ-NIEVES | Overall ExperienceWhen I made the reservation it did not say I had to go to a different location to get the keys. When I went to get the keys I was told the units were still being built and were not available. After talking to the manager she sent someone to “do the walls” so that I could move in. When I got there the unit wasn’t even numbered. I waited nearly an hour at the unit for the person who was supposed to be doing something with the walls to come and tape a paper sign with hand written number in it. I was so disappointed with the experience. Also, in regards to cleanliness, there was a pair of men’s underwear and what appeared to be a sex toy as soon as you walk in on the ground. Also, to talk to anyone on the phone is a 30 minute hold time.
teresa knight | First ImpressionsIt was actually the most inconvenient storage process I’ve ever experienced. There was absolutely no employee on the premises. The email did not state that or which door to enter. My friend and I drove all around the building, in the rain, with our two SUV’s circling around trying to find out how to unload. We had to drive to another UHaul location and the employee there didn’t know what was going on either. She offered me the small box pods sitting outside, which isn’t what I had paid for online nor would it fit any of my belongings. She finally called someone and got actual directions. I tried calling UHaul several times and there was an hour wait every single time just to get to a representative for UHaul and I couldn’t get through. I finally have access to the unit but the hours are not convenient at all and neither was the process finding it.
Karah Boucher | Online Move In