Customer Reviews for U-Haul Moving & Storage at Church St

932 reviews

445 Church St   New Bedford, MA 02745

(508) 996-0761

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(508) 996-0761

445 Church St
New Bedford, MA 02745

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephen Hatfield 
Rating:
5.0

They helped me out with an issue on my hitch and explained everything to me. Very friendly guys

Cassandra Vance 
Rating:
5.0

Customer did not leave a comment.

kentrell watkins 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE MCCORMIC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Enrique Tevenal 
Rating:
5.0

Customer did not leave a comment.

Vicmarie Charles 
Rating:
5.0

Customer did not leave a comment.

EDYMILSON EMANUE 
Rating:
4.0

Customer did not leave a comment.

KATHY CARDOSO  |  First Impressions 
Rating:
5.0

satisfied.

michael white 
Rating:
5.0

Friendly & accommodating staff.

April Vieira 
Rating:
5.0

Customer did not leave a comment.

Terezinho Woodis 
Rating:
5.0

The check over for the truck is very vague, the drivers mirror on the truck we rented was cracked, but they didn't ask for any specifics, and there was nowhere to enter any additional comments

Charles Crooks 
Rating:
5.0

Customer did not leave a comment.

Donald Paschal 
Rating:
5.0

Customer did not leave a comment.

priscilla Maldonado  |  First Impressions 
Rating:
5.0

Easy access to my unit. Always felt safe and the unit was extraordinary clean, never saw any rodent feces. Barely had anything to sweep up. The whole facility was very clean. Great experience. Will definitely recommend or use again if I needed to rent put another storage unit.

Nilda Thorburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hilda Maldonado 
Rating:
4.0

Customer did not leave a comment.

patrick gross 
Rating:
5.0

Customer did not leave a comment.

Arthur Silevicz 
Rating:
3.0

The truck I rented last was clean. However there was something wrong with the brakes. It was intermittent but I would step on the brakes, and the pedal would bounce back up and I would a grinding type of sound. I spoke with the store associate who was excellent in his customer relations by the way. Yet, I should not be driving any vehicle with brakes problems.

kENNETH MCINTYRE 
Rating:
5.0

The $100 drop-off / pickup at each destination is a bit steep.

Ken Cvejanovich 
Rating:
5.0

Customer did not leave a comment.

James Kyle 
Rating:
5.0

I found very quick to rent a vehicle. Even earlier than I expected.

Kim Cruz 
Rating:
5.0

Customer did not leave a comment.

PEDRO CHICLANA-PIZARRO 
Rating:
5.0

very satisfied.

michael white 
Rating:
5.0

Customer did not leave a comment.

Gavin Possel 
Rating:
5.0

Customer did not leave a comment.

Jonathan Dries 
Rating:
5.0

Customer did not leave a comment.

JAMES NICOLSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kate Sitarz 
Rating:
4.0

Customer did not leave a comment.

helder silva  |  Overall Experience 
Rating:
5.0

satisfied

michael white 
Rating:
5.0

Everything is clean and neat. The people are very helpful kind and patient.

Robert Rizzo 
Rating:
3.0

I picked the truck up and the fuel tank was on empty, with the “11 miles to empty” warning. I had to gas up before I even used the truck, and by the time I got to the nearest available gas station, I was down to 7 miles to empty. I rent from Uhaul quite a bit and from different locations and this one was by far the worst experience. The attendants were nice, but the empty tank really threw a wrench into my plans.

Benjamin Tigano 
Rating:
5.0

Excellent customer Service! Very polite and professional staff.

Richard Allen 
Rating:
5.0

Very professional and experienced sales clerks.

Jesus montanez Figueroa 
Rating:
5.0

Customer did not leave a comment.

Steven Moniz 
Rating:
4.0

The person I worked with was excellent (Jonathan). The only issue was the equipment lights weren’t working properly. Turn signals and brake lights worked. However, the running yellow lights weren’t. That’s why I stated no for the wisdom about equipment.

Juan Santiago 
Rating:
5.0

A little to expencive for a 3 hr use n less than 80 miles but for d rest not bad

Imarie Irizarry 
Rating:
4.0

Customer did not leave a comment.

DENNIS SONNENBURG 
Rating:
5.0

Everyone who worked there that I interacted with they were extremely friendly, helpful and professional. I recommend this or any uhaul who take care of their customers that way to everyone. Thanks again.👍

Carlos Rosado 
Rating:
4.0

Customer did not leave a comment.

julian joseph 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JARDIN 
Rating:
5.0

satisfied.

michael white 
Rating:
5.0

Customer did not leave a comment.

Thanay Murthy 
Rating:
1.0

Unprofessional staff. Overall logistical mess on 2 occasions.

JASON LAVOIE 
Rating:
5.0

very satisfied.

michael white 
Rating:
5.0

I greatly appreciated the staff’s friendly attitude to me.

paul Scanlon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darin Crippen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kye Mosca 
Rating:
5.0

Customer did not leave a comment.

Gerald Lacerda 
Rating:
5.0

Customer did not leave a comment.

RAMON ROBLES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY BARROWS  |  Overall Experience 
Rating:
5.0

Were extremely helpful

Jose Rodriguez 
Rating:
5.0

very satisfied.

michael white 
Rating:
5.0

Get workers

Shanel Pina 
Rating:
5.0

Customer did not leave a comment.

Brian Cancel 
Rating:
5.0

The two individuals that helped me the two days i was there were very helpfull and both deserve a pay raise. Thank you

joseph tyler 
Rating:
2.0

Truck smelled like cigarettes. No pre-trip inspection done. Not enough staff.

Jerrod Ravid 
Rating:
4.0

Truck was a bit old and driving was not smooth as speed goes up to 60 miles .

MOHSIN ZINEELABIDINE 
Rating:
4.0

Customer did not leave a comment.

Jeremy Fiano 
Rating:
5.0

Customer did not leave a comment.

Arthur Silevicz 
Rating:
5.0

Customer did not leave a comment.

Jorge Martins 
Rating:
5.0

Customer did not leave a comment.

jose quinens 
Rating:
5.0

Customer did not leave a comment.

Moica Vieira  |  Overall Experience 
Rating:
5.0

Everything was great and they were professional

William Harris 
Rating:
5.0

great.

michael white 
Rating:
5.0

Customer did not leave a comment.

David Ferreira 
Rating:
1.0

Equipment was old I had to repair light connection myself and they quoted me wrong price.

Christopher Moseley 
Rating:
5.0

Monica was very helpful and was very professional made everything a easy experience Monica is what a great employee should be!!

ROBERT CANNUCCI  |  First Impressions 
Rating:
5.0

very satisfied.

michael white 
Rating:
5.0

Customer did not leave a comment.

Daniel Melo 
Rating:
5.0

Customer did not leave a comment.

Monica Vieira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID FERRO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS ROSADO  |  First Impressions 
Rating:
5.0

We all can improve ourselves, but the team you have there are more than helpful. You guys made it really simple and acted like normal people. I have no complaints and do highly recommend uhaul on Church St. If you need both storage and a moving trucks/needs.

Carlos Rosado 
Rating:
5.0

John serviced me very well In fact, I initially ordered online and he recognized my name and he sent a link for me to take a photo of my license to shorten my potential wait to rent Problem with businesses nowadays is that most lack service He gave me great service as usual You’re lucky to have him

Jon Piwowarczyk 
Rating:
5.0

great.

michael white 
Rating:
5.0

Customer did not leave a comment.

Carline Fermino do Rosario 
Rating:
4.0

Customer did not leave a comment.

Manuel Soares 
Rating:
4.0

Customer did not leave a comment.

Jeff Mendez  |  Overall Experience 
Rating:
3.0

Better communication When I ordered the pod , I told them where it was going, and they put it in storage instead. After that mix up everything went smoothly

susan Frazer 
Rating:
5.0

Customer did not leave a comment.

CRAIG MANSFIELD  |  Overall Experience 
Rating:
5.0

great

michael white 
Rating:
5.0

Customer did not leave a comment.

RAMON ROBLES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Tavares 
Rating:
1.0

Customer did not leave a comment.

Sarena Medeiros 
Rating:
5.0

Putting some air fresheners in the truck. Excellent service

Cristian Medrano 
Rating:
5.0

Customer did not leave a comment.

Rose Hauser 
Rating:
5.0

Customer did not leave a comment.

NORMA COTTULI  |  Overall Experience 
Rating:
5.0

Very friendly and reliable!

maryann tino 
Rating:
5.0

Customer did not leave a comment.

Bill Dugan 
Rating:
5.0

very satisfied.

michael white 
Rating:
5.0

I thought the staff in New Bedford, MA and Birmingham, AL were phenomenal.

John Kennedy 
Rating:
5.0

Check in and out were simple with a very friendly staff!

Matthew McGraw 
Rating:
5.0

Customer did not leave a comment.

marianne trumby 
Rating:
5.0

Great customer service experience 👍🏿

Bobbie DUARTE 
Rating:
5.0

Regular large pad lock doesn’t fit truck doors

Thomas Bigsby 
Rating:
5.0

Customer did not leave a comment.

eunice eble 
Rating:
5.0

Customer did not leave a comment.

Filipe Silva 
Rating:
5.0

Staff was excellent very helpful and friendly. I rented a car trailer and we put a car on the trailer and drove down the highway when we came upon a slow down of traffic I hit the truck brakes and found that the Surge/inertia brakes on the trailer did not work. It was scary to say the least. I advised the customer service representative of the situation when I returned the trailer. I did not want someone else to get in an accident with these brakes not working.

Michael Gagne 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MITCHELL  |  Overall Experience 
Rating:
5.0

Buen trato gracias

Jose Cruz  |  Overall Experience 
Rating:
5.0

satisfied.

michael white 
Rating:
5.0

satisfied.

michael white 
Rating:
5.0

The entire experience was seamless and efficient. Thank you very much! rick

Richard Pomroy 
Rating:
5.0

Customer did not leave a comment.

Christain Kuinones 
Rating:
5.0

very satisfied.

michael white 
Rating:
3.0

Customer did not leave a comment.

Joe Gazzier 
Rating:
5.0

Customer did not leave a comment.

Rene Leblanc 
Rating:
5.0

Everyone was awesome. Best Service

Jonathan Souza 
Rating:
5.0

Greeted by my first name by John and another John Very professional

Jon Piwowarczyk 
Rating:
2.0

Was told there would be $100 hold on my card & it would be returned soon as i dropped off the car but 2 days later i still have received nothing.

BROOKE LIMA 
Rating:
5.0

Customer did not leave a comment.

Michael Strait 
Rating:
5.0

Ur staff is amazing awesome service

Anthony Warren 
Rating:
3.0

Customer did not leave a comment.

Luz Centeno 
Rating:
5.0

excellent.

michael white 
Rating:
5.0

Customer did not leave a comment.

Jay Vasconcellos 
Rating:
5.0

I will be going in today there are 2 charges for my rental of truck I was given a price an upon return the inspector gave me actual price but I havre 2 seperate charges for my rental yesterday. I called a received voicemail in the afternoon an left message no one returned my call to reverse the additional charge. Kathleen Simmons

Kathleen Simmons 
Rating:
5.0

Customer service was courteous and professional. Unfortunately, I tried to pick up my truck via the self-service app and it failed me again. This is the second time I tried to use this service without success. Thank goodness there is staff available to process the reservation. The self-service pickup option is a nice concept but it doesn’t work well and defeats the whole purpose of saving time and efficiency.

ruth prophete 
Rating:
5.0

The gentleman at the branch was great when I dropped off the key.

Timothy Bowen 
Rating:
5.0

Customer did not leave a comment.

Greg Swan 
Rating:
5.0

Customer did not leave a comment.

Greg Swan 
Rating:
5.0

Customer did not leave a comment.

Christine Augustine  |  First Impressions 
Rating:
2.0

The staff was utterly rude and obnoxious. I will never go back to that office staff. SOOOOO RUDE!

helen mello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTA HERNANDEZ  |  Overall Experience 
Rating:
5.0

Customer service is above and beyond!!

Ramon Rogers  |  Overall Experience 
Rating:
3.0

Staff is unorganized. Not trained corrrctly.

Daniel Merline  |  Overall Experience 
Rating:
4.0

Everyone was great, friendly and courteous except the guy that was on Tuesday 10/10/2023 late afternoon when I called after being there earlier in the day. This guy was very rude and acted like I didn’t know anything and told me that the rental unit I have did not exist and I told him I was there earlier in the day and was actually in the unit??? It is 2023 and I was being degraded because I am a woman. It went on a little while longer while I was asking about my U-Box that was delivered from Florida and he continued to contradict me every other sentence. I ended hanging up on him. I went in Wednesday October 11th and what a difference, the workers were excellent and were truly caring and so helpful.

Cheryl Remy  |  First Impressions 
Rating:
5.0

This is a great, easy, safe and secure storage facility. Bathroom was handy and spare carts to use on both sides.

Andy Prociuk  |  Overall Experience 
Rating:
5.0

My experience with rent the storage unit All the personal it's very freenly and polite Personal I Recommend any one because it is safe place to Rent any unit or truck 🚚

SILVESTRE CATALAN CANTE  |  Overall Experience 
Rating:
5.0

THE U HAUL IS THE GOOD PLACE STOREDJA FOR PEOPLE IS GOOD PRICES I RECOMEND MY FRIENDEDS IN FAMILIA TO RENT THEM IS A GOOD CHOICE IF YOU GAYS NEED I RECOMEND IN CHURCH ST NEW BEDFORD MA O23746 I LOVE THEM

HENRIQUETA GOMES  |  First Impressions 
Rating:
1.0

The assistant manager in the location on church street in newbedford , she was the worst person to deal with as far as customer service attitude was completely poor. I highly suggest not going to that location because she is definitely a miserable one

Christopher Moyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISABEL DASILVA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy Prociuk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENGT PERSSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALERIE RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Absolutely best and most helpful uhaul staff I’ve ever encountered. You have an awesome group of women working there and I felt confident my belongings were safe and secure.

Anna Kubetin  |  Overall Experience 
Rating:
3.0

Female staff member was extremely rude to when we moved in.

Kristofor Erickson  |  Overall Experience 
Rating:
5.0

Just wish the facility was open 24hrs.

Idio Dos Reis  |  Overall Experience 
Rating:
3.0

The facility itself is clean and seems safe and the staff was AMAZING! My one negative is that it took FOREVER to unload our truck because the units we got were as far away as possible from the unloading zone we had to use. We were told the indoor unloading area would not be tall enough for U-Haul's 26-foot truck, which resulted in a 2-minute walk to get from the truck to the unit. We spent almost 2 hours just walking back and forth to the units. I wrongfully assumed that all of the unloading areas at a U-Haul storage facility would accommodate U-Haul-branded trucks, which made for a drawn-out and unfortunate unloading process.

Anna Kubetin  |  Online Move In 
Rating:
1.0

I returned the storage at the month mark, before new month started and I was still charged for the new month, when I have mentioned to one of the representatives at the store, the I was moving out before the new month, them when I called I was put on hold for 40 min and them the call was drop. Finally was able to put a complaint to find out the I have to wait 72 hours to get an answer.. not good..

SAMUEL MEDRANO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NORMA COTTULI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

helder silva  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDREW TUTTLE  |  First Impressions 
Rating:
4.0

I ordered my unit online because your system was down and couldn't speak to anyone. I get to the facility after hours and couldn't gain access to the facilityor my unit. In the instructions there was no procedure give as to how to use the access code. There is a sign on the building that states you need a swipe card to gain access after hours. This I found out was not true. If you use key pad on the right then the one on the left it will open. Sitting on the phone and speakin g with customers service , why wouldn't the rep ask us to try this procedure first. Instead all my belongings had to sit in the back of trucks exposed to the weather and being stolen. Bottom line I was beyond upset

Randall Monteiro  |  Overall Experience 
Rating:
5.0

We ran into a snag during reservations, but after that, it was smooth sailing. VERY SATISFIED SO FAR!

helen mello  |  Online Move In 
Rating:
4.0

No light in unit to see

Caroline Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Magee  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES LOWMAN  |  First Impressions 
Rating:
4.0

The facility and staff over all excellent. One minor suggestion to increase the customer experience is to have adqu

PAUL SCANLON  |  Overall Experience 
Rating:
5.0

⭐️⭐️⭐️⭐️⭐️

Monica Vieira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLIE HARRISON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol Hill  |  Overall Experience 
Rating:
5.0

Brittney was AMAZING! U-HAUL is very lucky to have her!!! She handles business like no other. She made things right for me and made me feel valued. I will be sure to recommend this location based off Brittney's performance ALONE! I would like a call back from a manager please. Thank you.

JAMIE SIVERTSEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SETH GUILLEMETTE-VIEIRA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Constancia Pinto  |  Overall Experience 
Rating:
5.0

Staff was very helpful and super friendly!! 10 out of 10!!

Laurie Souza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE SIVERTSEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vidalia DeSousa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Engstrom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Hill  |  First Impressions 
Rating:
5.0

Monica Vieira was very helpful and knowledgeable about everything at U-Haul great job!

David Motta  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derrick Seeley  |  Overall Experience 
Rating:
5.0

The lady who helped me today im not sure of her name she was amazing and sweet and helped me the best she could she is a great employee

Jennifer McCarthy  |  First Impressions 
Rating:
4.0

Great facility. Needs some cleaning and sweeping. And, Manuel was great and accommodating but he needs help. Three people came in at one time and he had to manage that and inspection of the trucks and trailers.

KEVIN HAMILTON  |  First Impressions 
Rating:
5.0

Extremely helpful and facility very clean and great ownership

RICHARD MULLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE CARROLL  |  Overall Experience 
Rating:
5.0

So far so good!!!

susan koster  |  First Impressions 
Rating:
5.0

The girls there were awesome very helpful and knowledgeable about the facilities. 10 out of 10 stars!! Would highly recommend to anyone looking for a uhaul truck or storage!!

Laurie Souza  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Monica Vieira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard rios   |  First Impressions 
Rating:
5.0

So good. Chefs kiss level perfection.

SETH GUILLEMETTE-VIEIRA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Frank  |  Overall Experience 
Rating:
5.0

Staff are very pleasant and very helpful and I really love the specials they have going on all the time😉😊

LORRI BORGES  |  First Impressions 
Rating:
5.0

Very helpful. Fast service. Made me comfortable storing my stuff at the facility

cassie couto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Machado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raquel Juarez  |  Overall Experience 
Rating:
5.0

I wish I got their names, but the ladies working on Sunday Nov 6th were great and so helpful. They helped me solve a minor crisis and I appreciate all of their help.

MEAGAN LINCOLN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM MARTINEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

theresa lemaire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon Rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felicia alves  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

YOCASTA MONTERO GONZALEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Vieira  |  First Impressions 
Rating:
2.0

Storage had cockroaches which infested all furniture and our belongings.

HUGO DE CAMPOS MACAU  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edsel Escobar  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark Nilsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

theresa lemaire  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

hailly dacunha  |  Overall Experience 
Rating:
2.0

NO EFFORT PUT IN TO PROBLEM SOLVING, AND HORRIBLE MANAGEMENT!!!!

angela bariteau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Vieira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard Camara  |  First Impressions 
Rating:
5.0

I have always had a great experience with U-Haul The staff is exceptional. Especially Mii. Jamie.Having the pleasure of her pleasant attitude cannot be matched. The company is far better the exception to the rule.Keeo up the good work

PAUL ARNUM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ross Labossiere  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shana Parrish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Rowan  |  First Impressions 
Rating:
5.0

Very impressed by facility.

Jacob DeSousa  |  First Impressions 
Rating:
5.0

Great staff. We have rented hundreds of times over the last ten years and this is one of the most reliable facilities we have ever used.

CALEB HAVALOTTI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Green  |  Overall Experience 
Rating:
5.0

FINALLY a facility that maintains the property well cares about the customers and also considers efficiency and ease of access with moving in online capabilities. I had to move rather quickly with no notice and I was desperate for a place to store my entire apartment and while they said they had originally a 10x15 available they only had a 10x10 which is fine. I just got an extra 5x10. AND no signs of insects or rodents. Which is my BIGGEST CONCERN.

Angela Bariteau  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KEITH WALKER  |  First Impressions 
Rating:
5.0

Jamie The girl that helped me was terrific she was very accommodating and very pleasant to be around

Rebecca Jo  |  First Impressions 
Rating:
1.0

The staff was very rude. She hung up on me. I want the recording and her fired. I never had someone act like I Karen like she did. I will be calling corporate office to have something done. If you don’t.

Mark Clinton  |  Overall Experience 
Rating:
5.0

La senhora qui mi atendeu fui bien amabil com migo estoy contenta gracias por todo

henriqueta gomes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUCHEILA SANCHEZ-ROBLES  |  Overall Experience 
Rating:
5.0

Brittany is AMAZING! Her service is always great and she knows her job!

JESSICA DESOUSA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN CORREIA  |  Overall Experience 
Rating:
4.0

Just had to put items in the only available size because the first one was too small need a medium size one eventually if possible went smoothly other then that but it was my fault not theirs thanks

carrol Kramer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen Melanson  |  First Impressions 
Rating:
2.0

It was very difficult to speak with a person and when I did the information I received was conflicting. I tried to close my account and never received verification that it was closed. Even after it was closed I received notices that my payment was overdue for time that the unit was closed. I was promised calls back that never happened

Linda harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Fuchs  |  Online Move In 
Rating:
5.0

Great team of people

THELMA HAIRSTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYRONE RAMOS  |  First Impressions 
Rating:
5.0

One of the male workers needs some help learning the computer system, but the female manager is awesome and deserves a raise.

Meagan Lincoln  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Latasha Fermino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Davila  |  Overall Experience 
Rating:
5.0

I unfortunately do not know her name but the girl who helped me was great!

Meagan Lincoln  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CELSO CERVANTES-MORALE  |  Overall Experience 
Rating:
3.0

Not being able to access storage facility that isn't staffed was always an issue. Having to go through the national telephone number to get local office was also a big issue and concern. Local office always tried to resolve issues once they were made aware of the problems.

Kelli Tatum  |  Overall Experience 
Rating:
3.0

Need someone on site and the door to get in keeps having to get reset to get in

Lisa Caton  |  Overall Experience 
Rating:
1.0

The customer service that helped me out was amazing after the situation that happened. The lady that was at the storage unit was not helpful she was rude and unprofessional.

Craig Nickles  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kerri Bangs  |  First Impressions 
Rating:
5.0

The only thing I didn't like was my storage unit wasn't were it was supposed to be reserved at when I got there,I had to wait until the next day and go to a different U-Haul location and made me waste more gas than necessary and didn't even get any kind of reimbursement for the hassle

Elizabeth Davila  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tracy Pelland  |  First Impressions 
Rating:
5.0

It is nice to know that my belongings are safe.

PAUL ARNUM  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jose cardoso  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Genri Fletcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann Burnett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Fonseca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill Mitchell  |  Overall Experience 
Rating:
1.0

There was no one at the office to check us in. We called customers service only to wait on the line for 44 minutes and then be told that there was someone there when the office was closed. Very poor service and terrible time getting help when needed. The delay totally ruined our travel time and next commitment. I would not recommend UHaul at Church street New Bedford, MA

Linda harris  |  First Impressions 
Rating:
2.0

We were completely mislead. We reserved a 10 X 15 only to find out that none are available at that location. When we reserved they did not tell us that we had to go to a different location to do the paperwork and get the unit number and access code. The young man who waited on us at Mt. Pleasant st. (Rob) went above and beyond to help us. This young man was so pleasant and professional.

GEORGE TAMBURELLO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana De Leon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Chapin  |  First Impressions 
Rating:
5.0

I do suggest putting a ramp on the building entrance(s) so dolly can be rolled in/out of building. Currently you have to step down about 5” which is not convenient or safe for moving items in/out of building and may cause injury to people especially when moving large household items. Also something to hold the door open to make moving items from truck into building more efficient.

LISA BELLAS   |  Overall Experience 
Rating:
1.0

Came back the morning after I moved everything and now all my personal belongings are missing. Person at the front desk was rude and now I have nothing.

Tyler Barker  |  First Impressions 
Rating:
5.0

Good service

Gualberto Morales Torres  |  Overall Experience 
Rating:
2.0

Unprofessional due to the run around given while trying to locate the storage unit . Personnel giving attitude while asked time sensitive questions in regards to location issues .

Kelli Tatum  |  Online Move In 
Rating:
5.0

Every one was great

Kathleen Williams  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Shyanne Depina  |  Online Move In 
Rating:
1.0

Small narrow door to was unable to get furniture in. No dolly or hand truck and too far to travel heavy object into building. Came out of the building and was locked out and unable to get back in. Unusable do unable to unoad the Uhaul

Christine Sparling  |  Online Move In 
Rating:
5.0

No issues with the facility at all but the service left a lot to be desired for this reservation.

Angela Anderson  |  First Impressions 
Rating:
5.0

Need more cart to move the stuff around

Lemuel Ortiz  |  Overall Experience 
Rating:
1.0

See you in court

DENNIS REGO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Jennings  |  Overall Experience 
Rating:
1.0

We are not using the facility. When we obtained the unit, we were not given instructions for the correct location. After the 3rd person, we found out the unit was at a totally different site. We went to the new site, only to find that we still could not get in…because we had STILL not received proper instructions! We ended up not using the unit and would not recommend your facility to anyone else. We wasted about an hour and a half out of our day.

John Nickerson  |  First Impressions 
Rating:
1.0

El personal tiene que tener más profesionalismo para poder ayudar a los clientes. El centro de almacenamiento todo un problema para abrir las puertas un servicio deficiente en el aspecto de almacenamiento. Pero en el servicio de alquiler de camiones excelentes. El personal que me atendió en el alquiler es grocera. Por eso mismo cancele el alquiler del almacén espero me devuelvan el dinero ya que la empleada no me dijo nada de la devolución del dinero. Gracias mi número de teléfono es +15083751742 para saber cuando me devolverán el dinero del almacén cancelado. Gracias

NORAIMA VELEZ-NIEVES  |  Overall Experience 
Rating:
1.0

When I made the reservation it did not say I had to go to a different location to get the keys. When I went to get the keys I was told the units were still being built and were not available. After talking to the manager she sent someone to “do the walls” so that I could move in. When I got there the unit wasn’t even numbered. I waited nearly an hour at the unit for the person who was supposed to be doing something with the walls to come and tape a paper sign with hand written number in it. I was so disappointed with the experience. Also, in regards to cleanliness, there was a pair of men’s underwear and what appeared to be a sex toy as soon as you walk in on the ground. Also, to talk to anyone on the phone is a 30 minute hold time.

teresa knight  |  First Impressions 
Rating:
2.0

It was actually the most inconvenient storage process I’ve ever experienced. There was absolutely no employee on the premises. The email did not state that or which door to enter. My friend and I drove all around the building, in the rain, with our two SUV’s circling around trying to find out how to unload. We had to drive to another UHaul location and the employee there didn’t know what was going on either. She offered me the small box pods sitting outside, which isn’t what I had paid for online nor would it fit any of my belongings. She finally called someone and got actual directions. I tried calling UHaul several times and there was an hour wait every single time just to get to a representative for UHaul and I couldn’t get through. I finally have access to the unit but the hours are not convenient at all and neither was the process finding it.

Karah Boucher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose Montanez  |  Online Move In 
No reviews have been submitted for this location.

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