See you in courtDENNIS R. | First Impressions
Customer Reviews for U-Haul Moving & Storage of North New Bedford
New Bedford, MA 02745
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Michael J. | Overall Experience
We are not using the facility. When we obtained the unit, we were not given instructions for the correct location. After the 3rd person, we found out the unit was at a totally different site. We went to the new site, only to find that we still could not get in…because we had STILL not received proper instructions! We ended up not using the unit and would not recommend your facility to anyone else. We wasted about an hour and a half out of our day.John N. | First Impressions
I was not told I had to keep both boxes or return both boxes. They were supposed to come one day and came 3 days laterMarcy L.
It was an excellent experience, punctual, communication was perfect and I was super happy with punctuality and professionalismJuliane S.
El personal tiene que tener más profesionalismo para poder ayudar a los clientes. El centro de almacenamiento todo un problema para abrir las puertas un servicio deficiente en el aspecto de almacenamiento. Pero en el servicio de alquiler de camiones excelentes. El personal que me atendió en el alquiler es grocera. Por eso mismo cancele el alquiler del almacén espero me devuelvan el dinero ya que la empleada no me dijo nada de la devolución del dinero. Gracias mi número de teléfono es +15083751742 para saber cuando me devolverán el dinero del almacén cancelado. GraciasNORAIMA V. | Overall Experience
The front half of the rental including loading in FL was good. The back end in MA was abysmal. I scheduled pick up on Saturday 6/12 at noon and got a call to confirm, I arrived after an hour ride and was told they could not find the U-Boxes. Then I was told they were shipped to Maine (ME). I told the assistant manager I would pick them up the following Saturday (6/19). When I called to confirm pickup I was told I could not pick them up until Monday, but I work on Mondays so I arranged for pickup the next Saturday (6/26). During the week I was then assessed an $85.00 rental charge per U-Box. Extra fees charged on top of lost boxes and multiple trips to pickup left me less than impressed.Ralph B.
When I made the reservation it did not say I had to go to a different location to get the keys. When I went to get the keys I was told the units were still being built and were not available. After talking to the manager she sent someone to "do the walls" so that I could move in. When I got there the unit wasn't even numbered. I waited nearly an hour at the unit for the person who was supposed to be doing something with the walls to come and tape a paper sign with hand written number in it. I was so disappointed with the experience. Also, in regards to cleanliness, there was a pair of men's underwear and what appeared to be a sex toy as soon as you walk in on the ground. Also, to talk to anyone on the phone is a 30 minute hold time.teresa k. | First Impressions
El cliente no dejó un comentario.Ellen J.
We never saw the pick up location as we paid to have our box delivered to the house. But the drop off and then later pick up teams were very competent, efficient and courteous.JP W.
It was actually the most inconvenient storage process I've ever experienced. There was absolutely no employee on the premises. The email did not state that or which door to enter. My friend and I drove all around the building, in the rain, with our two SUV's circling around trying to find out how to unload. We had to drive to another UHaul location and the employee there didn't know what was going on either. She offered me the small box pods sitting outside, which isn't what I had paid for online nor would it fit any of my belongings. She finally called someone and got actual directions. I tried calling UHaul several times and there was an hour wait every single time just to get to a representative for UHaul and I couldn't get through. I finally have access to the unit but the hours are not convenient at all and neither was the process finding it.Karah B. | Online Move In
El cliente no dejó un comentario.Jose M. | Online Move In
Your site provides an option for either counter pick up OR mobile pick up, but this is not the case. There is no counter at this location. If you update your website, you should be able to resolve this.Scott M.
Telephone contact is horrendous! Never can reach a location, always forwarded to call centers. Wait time on hole often in excess of 1-2 hours! Calls often lost. Had to contact corporate directly numerous times snd often only the location could answer the questions. Worst customer service on contact of any vendor I have ever used! You can do so much better. Come on.David M.
The staff on both ends of the process were very accodmmodating. I needed pickup in one day after receiving U-Box and they were there, it was the week of Thanksgiving so very busy I assume. Thanks great job.Mitchell Z.
El cliente no dejó un comentario.bonnie W.
The drop off at my original location went pretty well and communication was great. The driver did damage the power lines at my mother's house, and left large divots in the grass, which also happened last time I used U-Boxes. From the time my boxes were picked up and finally delivered to my new home across the country, communication was terrible. I was not informed of anything. My boxes shipped and arrived almost two weeks later than guaranteed, and I was not informed or made aware of this at any time, only by checking my online account. I tried to contact them numerous times. I got a 4 minute long voicemail from a â€œmanager on dutyâ€ basically saying that things happen and they can't always guarantee arrival on time, and told me to call somebody else to find out where my boxes were. I could never reach the person she told me to call. But, they shouldn't guarantee an arrival by a certain date, and state that they will offer a $50 refund per day that the boxes are late, if they aren't going to uphold that promise. I have tried to speak to someone about this and it is never the right person - I am always told to call someone else. It has been about a week since my boxes were delivered now, and I still have not been able to reach anyone. The fact is that I would have used a different service which was more reliable if I knew my boxes would have arrived so late and I would have been treated so poorly by everyone at this company.Christina M.
The on-line check in process took much too long, and was not well defined by Uhaul. It should allow you to upload your license and input back up contacts 24 hours before pick up time. Took me 30 minutes on the website while sitting next to the truck before I was able to access the keys and drive the truck away.Conor G.
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