Customer Reviews for U-Haul Moving & Storage of North New Bedford

487 comentarios

445 Church St   New Bedford, MA 02745

(508) 996-0761

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(508) 996-0761

445 Church St
New Bedford, MA 02745

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Monica Vieira was very helpful and knowledgeable about everything at U-Haul great job!

David M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H. 
Clasificación:
5.0

Lower prices would be nice

David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick S.  |  Overall Experience 
Clasificación:
5.0

The lady who helped me today im not sure of her name she was amazing and sweet and helped me the best she could she is a great employee

Jennifer M.  |  First Impressions 
Clasificación:
4.0

Great facility. Needs some cleaning and sweeping. And, Manuel was great and accommodating but he needs help. Three people came in at one time and he had to manage that and inspection of the trucks and trailers.

KEVIN H.  |  First Impressions 
Clasificación:
3.0

The staff person at the desk was very helpful, but we had issues with managers we never saw. One only put out one of our containers when we requested all four one day. Also, we kept getting charged for late fees even though we had contacted UHaul and resolved the issue (re-issued card). So we gave up and rented a storage space elsewhere and emptied the UBoxes into it.

Carol S. 
Clasificación:
1.0

I was told the reservation was confirmed and the store opened at 9. I had to have the truck returned by 5. I was not told my reservation would be cancelled if I was more that 15 minutes late. When I arrived shortly after 10 Brittney the Assit. Mgr told me my res was cancelled and the truck was now rented although it was still in the lot. I was then told to go to the Church St store for another truck. No one called me to confirm if I was coming. She should have let me have the truck and sent the next person to Church St. when they arrived. She refused, I questioned her, she argued and told be if I continued I was not getting a truck at all. I asked who the Mgr. was and she said it was Monica was not unavailable. I asked Britney to have her call me during the week and no calls. I have been a very loyal customer for decades having rented all types of equipment from Key West to Yarmouth Nova Scotia. I have never been treated so poorly. Britney should not be left in charge of any store. I am available for a conversation at 774-328-8362. You can check your files to confirm my loyal customer history. Michael Tavares

Michael T. 
Clasificación:
3.0

Drop off location was closed when I dropped it off So therefore I cannot properly rate it.

Dereck M. 
Clasificación:
5.0

Although there was a slight delay of U-Box delivery to the final destination U Haul facility, the promised date for me to access my goods didn't change. I got access on time, my things were not damaged and I am very satisfied with the service.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCHESKA R. 
Clasificación:
1.0

El cliente no dejó un comentario.

jorge R. 
Clasificación:
4.0

The prices are very high

Kelly M. 
Clasificación:
5.0

Service was excellent and curious.Associates we're very helpful and informative.Would recommend them well.

Paunline M. 
Clasificación:
5.0

Extremely helpful and facility very clean and great ownership

RICHARD M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

EDMILSON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina G. 
Clasificación:
5.0

The Best

Paul T. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHESTER B. 
Clasificación:
1.0

Price wasn't communicated well over the phone drove 30 minutes for $30 a day “ That's all you need” but they failed to mention 1.18 per mile. Truck had 40 miles left until empty. Interior clean.

jared T. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebeca C. 
Clasificación:
5.0

Great experience

JEFFREY K. 
Clasificación:
5.0

Awesome personnel. The young lady at the counter was very professional and efficient.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

Staff was very courteous and helpful

VIRGINIA A. 
Clasificación:
5.0

So far so good!!!

susan k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

Quick easy fast. Thanks

Robert R. 
Clasificación:
5.0

All staff were very helpful and polite.

Amy C. 
Clasificación:
5.0

Monica and her team are very friendly and very respectful of my needs. They all need a big thank you for being timely and professional.

James C. 
Clasificación:
5.0

The girls there were awesome very helpful and knowledgeable about the facilities. 10 out of 10 stars!! Would highly recommend to anyone looking for a uhaul truck or storage!!

Laurie S.  |  Online Move In 
Clasificación:
5.0

great customer service from initial call in after filling in the online form through to the delivery of the container and drop off. Excellent price for the value provided. Very glad we made the decision to go with U-Haul

David S. 
Clasificación:
4.0

This was the third place i had to go in order to return it. I was told the first place could not accept me because they were only a U-Haul storage facility. This was in Westport. I called 1 800 go uhaul and they gave me an address of where I could return the truck( Hathaway st, New Bedford). The people at the Hathaway said they could not accept on-way rentals, they directed me to Church st.

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim C. 
Clasificación:
5.0

Easy process. Associate was very helpful.

donna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cirilo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

Inspection of truck should be done with renter there and final billing copy should be handed at sight

Ricardo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cirilo M. 
Clasificación:
3.0

The truck smelled like cigarettes. It looked good from outside, but felt outdated from inside. Also, very bumpy ride. There was no light in the cabin or if there was any, the switch was well hidden. The staff was friendly on the phone. It was annoying to get so many emails.

viera L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick G. 
Clasificación:
5.0

Brittany and Monica are the best of the best!!! The other employees are fantastic as well!! Polite and patient! I always get treated with the upmost respect. Give the Church street location employees a raise!!!

frank B. 
Clasificación:
3.0

Other than the girl being a little short with me, I was able to return the truck in record time. The location was very convenient.

Bruce L. 
Clasificación:
5.0

Employees were very courteous and helpful

Peter P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cirilo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cirilo M. 
Clasificación:
2.0

I feel I was overcharged

tom L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cirilo M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Doreen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard r.  |  First Impressions 
Clasificación:
4.0

Nice people and the store was clean I would go back ….

Stephen R. 
Clasificación:
5.0

So good. Chefs kiss level perfection.

SETH G.  |  First Impressions 
Clasificación:
4.0

Truck was booked be 15 miles further than the original booking location, adding an extra 30 miles to my rental unnecessarily. Other than that a good experience overall.

Victor F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank T. 
Clasificación:
5.0

Excellent customer service

Janet S. 
Clasificación:
5.0

Today's day and age I don't understand why when I call U-Haul and it goes to customer service why I have to wait on the phone 15, 2025 minutes for somebody to answer when you can just set up a call back

Bill D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Devin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

antoinette C. 
Clasificación:
5.0

Excellent service, they did exactly what they said they would do!

Gina L. 
Clasificación:
5.0

Angel and Jaime were very professional and an asset to your company.

DOUGLAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

John F.  |  Overall Experience 
Clasificación:
5.0

I thought it was odd the return check in clerk asked why I paid my bill when I picked up the truck.

John D. 
Clasificación:
5.0

Love it

mayra C. 
Clasificación:
5.0

Staff are very pleasant and very helpful and I really love the specials they have going on all the time😉😊

LORRI B.  |  First Impressions 
Clasificación:
5.0

Great job all around. Kept me well informed. You should teach other companies the same. Gracias

Leroy L. 
Clasificación:
5.0

Very helpful. Fast service. Made me comfortable storing my stuff at the facility

cassie c.  |  First Impressions 
Clasificación:
4.0

I received only 8 pads. One package was open and 4 pads were missing.

Norman L. 
Clasificación:
5.0

My experience was very good they were very kind especially when I had an issue and needed more time

Nelson O. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary S. 
Clasificación:
5.0

Excellent service

Jeff M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHESTER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine M. 
Clasificación:
4.0

Better receipts showing the breakdown of charges

Wendy S. 
Clasificación:
5.0

Fast, friendly, knowledgeable, professional

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTA F. 
Clasificación:
5.0

Lady who helped me extremely nice

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MACCENE A. 
Clasificación:
5.0

Customer service is very friendly

Theresa S. 
Clasificación:
1.0

They charged me additional 31$ . I don't know for what

Samir N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alissa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel J.  |  Overall Experience 
Clasificación:
5.0

I had a great experience with using U-Haul and a U-Box to ship my belongings from Massachusetts to Florida. Each part of the process ran smoothly and the people I had contact with were great!! My U-Box arrived to me with not one item broken or damaged!! I took the time necessary to watch the video and pack accordingly and am a very happy customer!! Thanks to each person who assisted me on this journey!!

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

samir A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amadeu M. 
Clasificación:
5.0

I wish I got their names, but the ladies working on Sunday Nov 6th were great and so helpful. They helped me solve a minor crisis and I appreciate all of their help.

MEAGAN L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maureen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABRAHAM M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

theresa l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFTON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA M. 
Clasificación:
1.0

I'm 70 years old with stroke rented 26ft truck and suv trailer they connected trailer would not load suv and fasten they said they didn't want to be liable lucky a young unhappy customer did it for me at church st New Bedford ma.

richard W. 
Clasificación:
5.0

I was very satisfied with the experience

Jeffrey C. 
Clasificación:
5.0

Amazing experience. We could not be happier with the whole experience. Highly recommend.

Theresa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

felicia a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gaspar O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vidalia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELANEY M. 
Clasificación:
1.0

Stinks

richard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

Prices are outrageous,stop charging for every little thing.I got a van and used it 11 miles and got charged almost $50 and I put gas in it

Robert R. 
Clasificación:
4.0

Extremely efficient, good customer service, and good fates.

Joanne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael W. 
Clasificación:
5.0

Very good— have already recommended to friends who are moving south

Rhonda M. 
Clasificación:
1.0

El cliente no dejó un comentario.

YOCASTA M.  |  Overall Experience 
Clasificación:
1.0

Box was delivered and picked up in Cotuit, MA. Sat in Bedford for over two weeks when was delivered to Virginia instead of Fort Myers. Complete disaster with shipping and delivery. Nothing to do with the hurricane. The delivery girls were great. That's all I can say that was good. Very important business information that I needed and it was three weeks in the waiting. Took over a month to go from Massachusetts to Florida. Very poor service. Very disappointing. Also cost me a lot of money on my business.

Keith S. 
Clasificación:
5.0

Great people and great service

Jo-Ann B. 
Clasificación:
2.0

There was an attendant in plain site when I arrived yet i had to walk the length of the parking lot to get my van. I'm 76. Why didn't she have the van up front ready to go. I remarked this fact to them and they said I was rude. No other customers were there. Very poor customer relations. The two employees were very young and have poor talking points. I was told by headquarters that as long as I didn't go over 100 miles I was to get 49 cents a mile. The attendant said the van came with 99 cents a mile for 100 miles. I would appreciate a customer relations to contact me. I am needing another larger truck in a week.

DOUGLAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica V.  |  First Impressions 
Clasificación:
2.0

Storage had cockroaches which infested all furniture and our belongings.

HUGO D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Edsel E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

theresa l.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

hailly d.  |  Overall Experience 
Clasificación:
2.0

NO EFFORT PUT IN TO PROBLEM SOLVING, AND HORRIBLE MANAGEMENT!!!!

angela b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard C.  |  First Impressions 
Clasificación:
5.0

I have always had a great experience with U-Haul The staff is exceptional. Especially Mii. Jamie.Having the pleasure of her pleasant attitude cannot be matched. The company is far better the exception to the rule.Keeo up the good work

PAUL A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shana P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R.  |  First Impressions 
Clasificación:
5.0

Very impressed by facility.

Jacob D.  |  First Impressions 
Clasificación:
5.0

Great staff. We have rented hundreds of times over the last ten years and this is one of the most reliable facilities we have ever used.

CALEB H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G.  |  Overall Experience 
Clasificación:
5.0

FINALLY a facility that maintains the property well cares about the customers and also considers efficiency and ease of access with moving in online capabilities. I had to move rather quickly with no notice and I was desperate for a place to store my entire apartment and while they said they had originally a 10x15 available they only had a 10x10 which is fine. I just got an extra 5x10. AND no signs of insects or rodents. Which is my BIGGEST CONCERN.

Angela B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH W.  |  First Impressions 
Clasificación:
5.0

Jamie The girl that helped me was terrific she was very accommodating and very pleasant to be around

Rebecca J.  |  First Impressions 
Clasificación:
1.0

The staff was very rude. She hung up on me. I want the recording and her fired. I never had someone act like I Karen like she did. I will be calling corporate office to have something done. If you don't.

Mark C.  |  Overall Experience 
Clasificación:
5.0

La senhora qui mi atendeu fui bien amabil com migo estoy contenta gracias por todo

henriqueta g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RUCHEILA S.  |  Overall Experience 
Clasificación:
5.0

Brittany is AMAZING! Her service is always great and she knows her job!

JESSICA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  Overall Experience 
Clasificación:
4.0

Just had to put items in the only available size because the first one was too small need a medium size one eventually if possible went smoothly other then that but it was my fault not theirs thanks

carrol K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen M.  |  First Impressions 
Clasificación:
2.0

It was very difficult to speak with a person and when I did the information I received was conflicting. I tried to close my account and never received verification that it was closed. Even after it was closed I received notices that my payment was overdue for time that the unit was closed. I was promised calls back that never happened

Linda h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara F.  |  Online Move In 
Clasificación:
5.0

Great team of people

THELMA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE R.  |  First Impressions 
Clasificación:
5.0

One of the male workers needs some help learning the computer system, but the female manager is awesome and deserves a raise.

Meagan L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Latasha F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth D.  |  Overall Experience 
Clasificación:
5.0

I unfortunately do not know her name but the girl who helped me was great!

Meagan L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CELSO C.  |  Overall Experience 
Clasificación:
3.0

Not being able to access storage facility that isn't staffed was always an issue. Having to go through the national telephone number to get local office was also a big issue and concern. Local office always tried to resolve issues once they were made aware of the problems.

Kelli T.  |  Overall Experience 
Clasificación:
3.0

Need someone on site and the door to get in keeps having to get reset to get in

Lisa C.  |  Overall Experience 
Clasificación:
1.0

The customer service that helped me out was amazing after the situation that happened. The lady that was at the storage unit was not helpful she was rude and unprofessional.

Craig N.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kerri B.  |  First Impressions 
Clasificación:
5.0

The only thing I didn't like was my storage unit wasn't were it was supposed to be reserved at when I got there,I had to wait until the next day and go to a different U-Haul location and made me waste more gas than necessary and didn't even get any kind of reimbursement for the hassle

Elizabeth D.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Tracy P.  |  First Impressions 
Clasificación:
5.0

It is nice to know that my belongings are safe.

PAUL A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

jose c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Genri F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joann B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill M.  |  Overall Experience 
Clasificación:
1.0

There was no one at the office to check us in. We called customers service only to wait on the line for 44 minutes and then be told that there was someone there when the office was closed. Very poor service and terrible time getting help when needed. The delay totally ruined our travel time and next commitment. I would not recommend UHaul at Church street New Bedford, MA

Linda h.  |  First Impressions 
Clasificación:
2.0

We were completely mislead. We reserved a 10 X 15 only to find out that none are available at that location. When we reserved they did not tell us that we had to go to a different location to do the paperwork and get the unit number and access code. The young man who waited on us at Mt. Pleasant st. (Rob) went above and beyond to help us. This young man was so pleasant and professional.

GEORGE T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine C.  |  First Impressions 
Clasificación:
5.0

I do suggest putting a ramp on the building entrance(s) so dolly can be rolled in/out of building. Currently you have to step down about 5" which is not convenient or safe for moving items in/out of building and may cause injury to people especially when moving large household items. Also something to hold the door open to make moving items from truck into building more efficient.

LISA B.  |  Overall Experience 
Clasificación:
1.0

Came back the morning after I moved everything and now all my personal belongings are missing. Person at the front desk was rude and now I have nothing.

Tyler B.  |  First Impressions 
Clasificación:
5.0

Good service

Gualberto M.  |  Overall Experience 
Clasificación:
2.0

Unprofessional due to the run around given while trying to locate the storage unit . Personnel giving attitude while asked time sensitive questions in regards to location issues .

Kelli T.  |  Online Move In 
Clasificación:
5.0

Every one was great

Kathleen W.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Shyanne D.  |  Online Move In 
Clasificación:
1.0

Small narrow door to was unable to get furniture in. No dolly or hand truck and too far to travel heavy object into building. Came out of the building and was locked out and unable to get back in. Unusable do unable to unoad the Uhaul

Christine S.  |  Online Move In 
Clasificación:
5.0

No issues with the facility at all but the service left a lot to be desired for this reservation.

Angela A.  |  First Impressions 
Clasificación:
5.0

Need more cart to move the stuff around

Lemuel O.  |  Overall Experience 
Clasificación:
1.0

See you in court

DENNIS R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J.  |  Overall Experience 
Clasificación:
1.0

We are not using the facility. When we obtained the unit, we were not given instructions for the correct location. After the 3rd person, we found out the unit was at a totally different site. We went to the new site, only to find that we still could not get in…because we had STILL not received proper instructions! We ended up not using the unit and would not recommend your facility to anyone else. We wasted about an hour and a half out of our day.

John N.  |  First Impressions 
Clasificación:
1.0

El personal tiene que tener más profesionalismo para poder ayudar a los clientes. El centro de almacenamiento todo un problema para abrir las puertas un servicio deficiente en el aspecto de almacenamiento. Pero en el servicio de alquiler de camiones excelentes. El personal que me atendió en el alquiler es grocera. Por eso mismo cancele el alquiler del almacén espero me devuelvan el dinero ya que la empleada no me dijo nada de la devolución del dinero. Gracias mi número de teléfono es +15083751742 para saber cuando me devolverán el dinero del almacén cancelado. Gracias

NORAIMA V.  |  Overall Experience 
Clasificación:
1.0

When I made the reservation it did not say I had to go to a different location to get the keys. When I went to get the keys I was told the units were still being built and were not available. After talking to the manager she sent someone to "do the walls" so that I could move in. When I got there the unit wasn't even numbered. I waited nearly an hour at the unit for the person who was supposed to be doing something with the walls to come and tape a paper sign with hand written number in it. I was so disappointed with the experience. Also, in regards to cleanliness, there was a pair of men's underwear and what appeared to be a sex toy as soon as you walk in on the ground. Also, to talk to anyone on the phone is a 30 minute hold time.

teresa k.  |  First Impressions 
Clasificación:
2.0

It was actually the most inconvenient storage process I've ever experienced. There was absolutely no employee on the premises. The email did not state that or which door to enter. My friend and I drove all around the building, in the rain, with our two SUV's circling around trying to find out how to unload. We had to drive to another UHaul location and the employee there didn't know what was going on either. She offered me the small box pods sitting outside, which isn't what I had paid for online nor would it fit any of my belongings. She finally called someone and got actual directions. I tried calling UHaul several times and there was an hour wait every single time just to get to a representative for UHaul and I couldn't get through. I finally have access to the unit but the hours are not convenient at all and neither was the process finding it.

Karah B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M.  |  Online Move In 
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