Customer Reviews for U-Haul Moving & Storage of North New Bedford

Clasificación:

5.0

We never saw the pick up location as we paid to have our box delivered to the house. But the drop off and then later pick up teams were very competent, efficient and courteous.

Clasificación:

2.0

It was actually the most inconvenient storage process I've ever experienced. There was absolutely no employee on the premises. The email did not state that or which door to enter. My friend and I drove all around the building, in the rain, with our two SUV's circling around trying to find out how to unload. We had to drive to another UHaul location and the employee there didn't know what was going on either. She offered me the small box pods sitting outside, which isn't what I had paid for online nor would it fit any of my belongings. She finally called someone and got actual directions. I tried calling UHaul several times and there was an hour wait every single time just to get to a representative for UHaul and I couldn't get through. I finally have access to the unit but the hours are not convenient at all and neither was the process finding it.

Clasificación:

3.0

Your site provides an option for either counter pick up OR mobile pick up, but this is not the case. There is no counter at this location. If you update your website, you should be able to resolve this.

Clasificación:

5.0

Telephone contact is horrendous! Never can reach a location, always forwarded to call centers. Wait time on hole often in excess of 1-2 hours! Calls often lost. Had to contact corporate directly numerous times snd often only the location could answer the questions. Worst customer service on contact of any vendor I have ever used! You can do so much better. Come on.

Clasificación:

5.0

The staff on both ends of the process were very accodmmodating. I needed pickup in one day after receiving U-Box and they were there, it was the week of Thanksgiving so very busy I assume. Thanks great job.

Clasificación:

5.0

The drop off at my original location went pretty well and communication was great. The driver did damage the power lines at my mother's house, and left large divots in the grass, which also happened last time I used U-Boxes. From the time my boxes were picked up and finally delivered to my new home across the country, communication was terrible. I was not informed of anything. My boxes shipped and arrived almost two weeks later than guaranteed, and I was not informed or made aware of this at any time, only by checking my online account. I tried to contact them numerous times. I got a 4 minute long voicemail from a “manager on duty” basically saying that things happen and they can't always guarantee arrival on time, and told me to call somebody else to find out where my boxes were. I could never reach the person she told me to call. But, they shouldn't guarantee an arrival by a certain date, and state that they will offer a $50 refund per day that the boxes are late, if they aren't going to uphold that promise. I have tried to speak to someone about this and it is never the right person - I am always told to call someone else. It has been about a week since my boxes were delivered now, and I still have not been able to reach anyone. The fact is that I would have used a different service which was more reliable if I knew my boxes would have arrived so late and I would have been treated so poorly by everyone at this company.