Customer Reviews for U-Haul Moving & Storage of North Lansing

3733 comentarios

3511 N East St   Lansing, MI 48906
(Us 27 & Sheridan Rd)

(517) 487-1408

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(517) 487-1408

3511 N East St
Lansing, MI 48906
(Us 27 & Sheridan Rd)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

GLENN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSS JAY K. 
Clasificación:
5.0

Gracias

fadel A. 
Clasificación:
5.0

Everything was quick and hassle-free. Great experience. Thanks!

STEPHEN PHILIP F. 
Clasificación:
5.0

Personnel working was very professional and knowledgeable about his job! Was in an out in both picking up and Returning!,

Joseph Z. 
Clasificación:
3.0

Near flat tire that I had to make them inflate before we drove off the lot. It was half flat in the morning so our departure was delayed while they changed the tire. Had to refuse the first one they tried to change it to as it was bald. The door on the UHaul constantly got stuck even when the trailer was empty. Took two of us to open/close. One pulling the strap and another one inside pushing it from up top. Worse rental experience ever and I have been renting UHaul for moves for 30 years. The store attendants mumbled a lot. Didn't have much to say and must hate their jobs is all I can say. I am not accustomed to leaving poor reviews but I cannot let this experience slide. It was not ok.

BRENDA JEANNE H. 
Clasificación:
5.0

I go out of my way to use this branch bc of the outstanding level of service provided.

GARY JON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN DAVID Y. 
Clasificación:
4.0

The truck was ok but was old and not in the best shape but it did the job for what we needed. I wouldn't have wanted to drive it very fair, thankfully we didn't have too.

Griffin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD JAMES A. 
Clasificación:
3.0

Terrible experience with Uhaul. I reserved equipment online with no issue. I the. Received a call from Uhaul to confirm my reservation and was told my location was not available, but on the North side of Lansing was. She confirmed everything and said she put multiple items in the notes reference my reservation and the fact that I would be 1.5 hours late returning the trailer. Assured me it would not be a problem. I got to the location the pick it up and my reservation was completely screwed up. She had reserved a tow dolly for me which is absolutely not what we had discussed. There were no notes either. She completely lied to me. The guy at the counter went out of his way to help me out and said that 6:30 would not be an issue. At just after 5 pm I received a call from the store telling me I was late and where was the trailer. I was scolded for not having it back when due and “other people were waiting for it”. It appears there is zero communication at Uhaul. I was not pleased at all with the rental with the exception of the gentleman at the counter that went out of his way to help. Other than that, you completely failed.

DANIEL ALLAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY ELIZABETH M. 
Clasificación:
4.0

Female clerk was very short and unfriendly when talking with customers. Also, She called me at 11:33 am on Saturday and didn't even day hi... just "the truck was due back at 11 and it's not here" I reminded her that we rented it for 2 days so it was not due back till Sunday. However, we returned the truck Saturday around 4pm.

JODI ALYCE B. 
Clasificación:
4.0

Checking equipment in after hours was confusing

Amanda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM JOHNSTON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW ALLEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wade K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN AUGUST- F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA M. 
Clasificación:
5.0

Actually everything went really well. Marcus was very professional and treated me like family. And so did his associates. Those guys were awesome. Thank you so much for a great experience.

MARKSTEVEN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

HAYLEE ADAIR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN JAMES P. 
Clasificación:
2.0

I was supposed to be able to check in with my phone because we planned to arrive at 8:00 am which was before the store opens. Luckily we changed it to 9:00 because the keys were inside the building rather than in the key box. It's good that we weren't in a rush to get going because it took 30 minutes to get out of the parking lot from when we pulled in. The cargo area of the truck was dirty and stained our mattress and box spring. The truck seems to run a bit rough and it took a LOT of gas to go only 130 miles.

Dennis R. 
Clasificación:
5.0

Even though we originally had the wrong truck, they were prompt in contacting us and getting things sorted out. It was still the same great service as always.

Julie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN AUGUST- F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY ELIZABETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD DALE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAMARISELA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID SCOTT M. 
Clasificación:
3.0

The man who helped me - I am so bad at getting names! - was great! He hooked up my trailer, checked my lights, the whole nine yards, but never made me feel like I couldn't have done it myself. A lot of the time, because I'm a smaller women, I'm treated inferior from the second I walk in the door. So props to him!

Vaughn S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith Y. 
Clasificación:
5.0

Everyone was extremely nice, helpful and accommodating.

MICHAEL JOHN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jasper S. 
Clasificación:
1.0

First, and foremost. I was not given the so called, $50 Guarantee! I had reserved a 6 x 12 open trailer for friday...April 16th, 2021. The morning of my reservation the N East u-haul location employee calls me to have to cancel my pickup for that day! His reason was based on another customer refusing to return the trailer I had reserved? No $50 Guarantee!?! I showed up the next day to discuss my complaint...And U-haul system was down? The store employees stated, they're down nationwide?! I did reach out to the store manager, and no response!

ARNOLD N. 
Clasificación:
5.0

Tim went above and beyond his duties. I arranged a drop off another location, GPS showed I was there but I didn't see it, when I tried to call they were closed. So I selected an alternate dealer and when I showed up Tim advised me they charge for unscheduled drops, he called the place that I was suppose to drop it at and they said they didn't have room so to accept it without the fee. That helped me to not have to drive 40 miles the next day to make a second attempt and I returned it a day earlier then the contract stated. Way to go Tim for your superior customer serviceðŸ'ðŸ»ðŸ'ðŸ»ðŸ'ðŸ»ðŸ'ðŸ»

STEPHAN ROCKLIN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip N. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynette M. 
Clasificación:
5.0

Good, efficient service.

MATTHEW JAMES L. 
Clasificación:
5.0

Thanks awesome service.

STEVEN JAY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS EDWARD M. 
Clasificación:
4.0

Everything went well, ordered my equipment online. Only one thing that did not happen, I ordered a furniture dolly, they did not have one,. switched to a appliance Dolly. Other than that everything went great. MANY trucks on site, extra supplies in store. Well stocked

PATRICIALOUISE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLANE THOMAS E. 
Clasificación:
5.0

As a small business owner, there are times when I need a truck or trailer on short notice. Ms. Jordan and her staff have always been helpful and professional whenever I've needed help. It's because of these traits, that'll keep me coming back to the Northside Uhaul.

JUAN ANTONIO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM JOHN H. 
Clasificación:
5.0

Good guys doing what they can to get the gob done!

MATTHEW JOSEPH M. 
Clasificación:
5.0

Good Experience.

MATTHEW JAMES L. 
Clasificación:
5.0

Truly great experience- the UHaul team was professional and respectful. Keep it up y'all!

LOREN ANDREW D. 
Clasificación:
1.0

Customer service was great but the equipment could use some work about 2 miles into trip the a light came on and the truck drove funny but I was in a rush so had to take a chance with what they gave me this location is also extremely short staffed.

TIFFANY ANNETTE H. 
Clasificación:
5.0

The customer service lady I talked to on the phone when I needed help returning the truck was amazing!

LINDSAY ANN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT LEE-VALDE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK JEFFREY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL EDWARD K. 
Clasificación:
2.0

Ensure that the customer has the extras that they purchased on the truck. I had purchased 2 dolly rentals, wasn't even asked about it, nor were the on the truck.

Ryan B. 
Clasificación:
3.0

Better parking for customer vehicles. The parking spots are narrow, and the inbound inspection lane across from them makes for a very tight spot driving a truck.

ARTHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL ELLIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA CAROL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD GERALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki S. 
Clasificación:
5.0

Employees were helpful and friendly

CARMEN ROSE Z. 
Clasificación:
5.0

Have a check-in person inside the store that is more friendly and personable. The person issuing the truck outside was wonderful.

JACQUELINE ANN G. 
Clasificación:
5.0

No additional comments. Experience was great from beginning to end with one-way move from VA to MI.

Stuart S. 
Clasificación:
3.0

Car hauler was not there at the promised time. Picked it up later in the day. No credit on the cost. Then when dropping off was charged over 6$ a gallon for gas because i was a small amount lower than a quarter tank.

PATRICK RYAN R. 
Clasificación:
5.0

Good job.

CHRISE B. 
Clasificación:
5.0

I had a great experience with this location,no problems at all. John D.

JOHN HAROLD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD LEE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE P. 
Clasificación:
5.0

The gentleman that helped me both with pick up and return was very friendly, efficient and helpful.

WILLIAM TODD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES LEROY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C C. 
Clasificación:
5.0

Excellent customer service at all locations, very helpful, and easy process

LOUIS J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESIRE JONNET M. 
Clasificación:
5.0

My only complaint is that the door on my unit tended to get stuck. But any time I couldn't open it myself the staff were more than willing to help me out. So overall it wasn't a detriment, just a slight annoyance.

Emily S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL KARL E. 
Clasificación:
4.0

They all were very friendly and very helpful

LINDA JANE R. 
Clasificación:
5.0

All went well and ... No need to bicker about a thing

GERALD ERNEST F. 
Clasificación:
5.0

They trailer was quite dirty inside and we needed to sweep it before we could load it. Other than that though everything about the Lansing pick up location was wonderful!

Donna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELIX ALLEN I. 
Clasificación:
3.0

I was charged for an after hours return fee ($20) I disputed the fee as I returned it at least 30 minutes before the store closed and was told I would get a refund. There is no refund as of today. Very disappointed as I have rented from the N Lansing store several times.

MITCHELL DAVID L. 
Clasificación:
2.0

Truck was not ready for pick up. Waited about 30 minutes. Check engine light was on.

JESSYCA JOY P. 
Clasificación:
3.0

The truck I rented had almost bald street tires in the middle of winter and I got stuck 3 times, thankfully I was able to get help, the price quoted on the website did not match what was charged to me upon pickup. App for after hours drop off does not have an option to upload photos and nowhere does it state that you must take the pictures on the app, So I took pictures, dropped my key off, and was unable to finish the share drop off.

WILLIAM ALAN D. 
Clasificación:
5.0

The computers were down when I came in to rent a Trailer. The workers were very professional and after a small delay, were able to take care of me manually. Great Job!!

RODNEY ERLAND G. 
Clasificación:
1.0

Call me please so I can begin to tell you about your staff with no mask and smiling bout it pointing customers in direction where trucks are parked not walking customer to truck. Trucks no sanitized. Old contracts and old food on dashboard. (Lettuce ). Truck was due after hour before I left so why would I be charged for after hours anyway. This was a total mistake using u haul I see now. Call me please Iris Henry - 912-996-3232

IRIS ELAINE H. 
Clasificación:
5.0

Very courteous and helpful.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD LEE H. 
Clasificación:
5.0

It was great to have someone meet me when I pulled in to take over with the truck. But he didn't tell me that he took care of completing my online check in. I didn't know what to do when the app was asking for pictures. Then it told me it was already returned. Other than that, quick and easy. Thanks for the help!!

Dan L. 
Clasificación:
3.0

I would like a credit/ compenstation for such a bad truck. Please contact me at 248-425-4996 to let me know how much you will credit me for all these inconveniences. Kimberly

Kimberly R. 
Clasificación:
5.0

The truck, while old and rattly performed well. Service was quite good and should I ever make a move again I will use this location. ¡Gracias!

ROBERTPETER K. 
Clasificación:
5.0

They were so busy, I felt bad for the young ladies working so hard and kept smiling even working short handed because of a call in! They deserve a medal, they were very kind

VALARIE MARIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE T. 
Clasificación:
5.0

Customer service is excellent 👌. Thank you

JILL MARIE E. 
Clasificación:
1.0

Many phone calls promised from many people and I get nothing except more failed promises. I tried branch employees....national call center...and going through your Facebook page....I get no solutions just empty promises and ME having to constantly call cause no one apparently is interested in service.

Wade R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tyler o.  |  Overall Experience 
Clasificación:
4.0

The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.

Keith E.  |  First Impressions 
Clasificación:
2.0

When we would go to our unit there would always be an extra lock on our storage unit. There was NEVER ANY REASON FOR IT. We paid for 24 hour access, never did we pay late and the general manager would put the extra lock on our unit so we couldn't get into when we wanted. We would ask the young man that was working and he had no idea why the extra lock. Also when we took our storage elsewhere there was mold all over all my stuff and the floor was wet. Destroyed alot of my antique furniture Destroyed. I will never recommend this place for storage units.

Shane S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY JON L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachery L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyrik C.  |  Overall Experience 
Clasificación:
5.0

Very helpful when needing to close the storage door, are to open it. Also the day of getting my storage empty I was also helped.

shirley t.  |  Overall Experience 
Clasificación:
5.0

The staff was very professional and accommodating. It was a smooth transaction from start to finish.

David K.  |  First Impressions 
Clasificación:
4.0

Very nice staff. Easy drive up to the door.

Sharon B.  |  Overall Experience 
Clasificación:
5.0

The new Manager at this location appears to be doing a great job, improvements are being made to the facility and the staff is very helpful and friendly. Thank you. Alan Osborne

alan o.  |  Overall Experience 
Clasificación:
5.0

Jordan, the manager and her staff were efficient, friendly and very helpful. I highly recommend this place

James L.  |  Overall Experience 
Clasificación:
5.0

Staff is helpful. All went well.

ELIZABETH E.  |  First Impressions 
Clasificación:
5.0

It was very busy and there seemed to be some unexpected turnover in Management and staffing. New Manager was good and seemed to be passionate about her job. Two workers were very friendly/helpful.

alan o.  |  First Impressions 
Clasificación:
5.0

The manager was very nice and friendly and seemed to to try to help me with my storage . Thank you Ms Jordon for understanding me and trying to help me . The best storage in town and worth the $$$$

rene m.  |  First Impressions 
Clasificación:
3.0

lack of staffing in facility, which led to lack of security and slow/no customer service, especially via phone Employees were friendly

Vanessa B.  |  Overall Experience 
Clasificación:
2.0

Calling Uhaul for access for Ubox 24 hours in advance did not actually put me on a schedule for local forklifters, staff was frustrated. Male staff unprofessional. One swore at me on Dec. 15.

Emily F.  |  Overall Experience 
Clasificación:
4.0

Alex provided great customer service, he is courtious , helpful and well informed. Our truck was clean as was our storage unit. would recommend them to other people.

douglas w.  |  Overall Experience 
Clasificación:
5.0

Alex went out of his way to help when our cargo van's electrical didn't work when towing Uboxes. Ended up renting a truck on a very busy college move in weekend. Very helpful staff!

LESLYE B.  |  Overall Experience 
Clasificación:
2.0

UHaul should invest more resources into the UBox program. We experienced different levels of customer service, including local offices routing us back to regional offices with questions. Not effective

Robert Scott V.  |  Overall Experience 
Clasificación:
1.0

This branch has been stealing money from my credit card; they have made 5 random transactions on my credit card totaling almost $200 and only 3 of them have been refunded. They refuse to call me back.

Abigail C.  |  Overall Experience 
Clasificación:
4.0

Very nice employees.

DORIS B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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