Comentarios de los clientes para U-Haul Moving & Storage of North Lansing

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of North Lansing

Clasificación general:

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Michelle B.
Clasificación:

The van I rented smelled like weed.

ELLEN KAY Z.
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El cliente no dejó un comentario.

ROBIN ELLEN F.
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El cliente no dejó un comentario.

Martin R.
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The staff was attentive and concerned for the rental. Check in was quick and simple.

RONALDLEE H.
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El cliente no dejó un comentario.

YOUNG ANN H.
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Use this place particular place on N. East St. in Lansing a few times. EVERYONE is always very kind and vehicles always clean and well maintained.

Alan A.
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El cliente no dejó un comentario.

Michelle H.
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El cliente no dejó un comentario.

APRIL DAWN D.
Clasificación:

roof leaked and got my stuff wet and dirty. got stuck in the snow 3 times and had to get pulled out. There's barely any snow.

Steve D.
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The staff at this location made me uncomfortable. They seemed bothered to have to help me at the counter and were inattentive when I returned the equipment. I wish I had a better term to use, but the employees just seemed kind of ghetto if I'm being honest. Equipment was in good shape and clean.

Beth C.
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The back of the uhaul had some type of greasy element. It left stains

GARRY LYNN C.
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Truck was a older truck and went threw a lot of fuel. But it was a good old truck.

RANDALLSCOTT J.
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I have always had excellent experience at this location! The people are kind and professional, and the equipment is always in great shape. In fact, today's vehicle was newly new! Great overall experience! Thx, U-Haul for providing a reliable and affordable solution for moving vehicles!

Tymothy R.
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El cliente no dejó un comentario.

Haley C.
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El cliente no dejó un comentario.

THOMAS ANTHONY S.
Clasificación:

The check in process was quick and easy and the trailer was ready for me before I was done checking out. Making a reservation beforehand is the way to go. They hooked up the trailer and unhooked it for me, I did not have to do a thing! Highly recommend.

Chris T.
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El cliente no dejó un comentario.

VAUGHN VEZIE H.
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We did not get the moving pads or dolly that we had reserved.

RAYMOND ONSLOW S.
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El cliente no dejó un comentario.

JOHN WILLIAM J.
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El cliente no dejó un comentario.

SUSAN KAY W.
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Everything went great!! The gentleman that was working that morning was very kind and professional. He even swept out the truck for me. I will definitely use this location again if needed. The 15' foot truck was the perfect size for us. Thank you!! 😁

JOSHUA W.
Clasificación:

didn't recieve furniture pads that I paid for, didn't realize that I didn't get wiring harness for trailer until I was halfway to my destination. set up for a 7am pick up, but wasn't able to get pass code for the key, called customer service and they said that I wasnt set up for 24hr pick up and that I would have to return at 9 which created an issue for my movers. came back at 9 and the key was indeed in the lock box... so thats confusing.

FRED M.
Clasificación:

One of the tires shredded and had to be replaced. I noticed a soft grinding noise and the rep at the turn-in location agreed that it sounded odd and something was wrong with the trailer. Seems like someone would notice that before renting it if they were attentive. Paid for a dozen blankets but they weren't in the trailer and I had to return and pick them up which slowed me down. No one cared, didn't say a word to me. Didn't even check my contract - just pointed at the container where I could get the blankets.

JAMES JEFFREY B.
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Always get in and out very fast!!

JILL MARIE D.
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Loved the super efficient drop off process at this location!

RONALDLEE H.
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El cliente no dejó un comentario.

CHRISTOPHER LEE B.
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Have a person on site 24/7

JAMES EDWARD H.
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El cliente no dejó un comentario.

KIERAN SEDDON H.
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I was rented a truck that did not have a catalytic converter, and they did not disclose this information to me. The noise the truck made was horrendous and unbearable. I had to buy earplugs to drive it. The person handing me the truck assured me the noise would go down after letting it run for a bit, but that was not the case. I am very dissatisfied with this location and the way they “handled” my issue. They said it's my fault for not calling roadside and there's nothing they can do. Avoid this location at all costs.

LISA ANN H.
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It would have been helpful for the office to have a scraper to clear the windshield since there was frost that morning. But the store itself was very clean and the store assistant was helpful.

RONALD JAMES E.
Clasificación:

The kid who checked me in was either not trained very well or just didnt know what he was doing. i was checked in via on line and it still took 15 minutes. plus he asked me if i had ordered blankets an i said yes one dozen. then he never gave them to me. i thought he had already put them in the back of truck. so not impressed with service. You have a girl there with date tattoo on arm and she was great. bought queen plastic cover and rope from her and she was very good.

kevin K.
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El cliente no dejó un comentario.

TIMOTHY DAVID M.
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El cliente no dejó un comentario.

Wade R. | First Impressions |
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Many phone calls promised from many people and I get nothing except more failed promises. I tried branch employees....national call center...and going through your Facebook page....I get no solutions just empty promises and ME having to constantly call cause no one apparently is interested in service.

Michael P.
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El cliente no dejó un comentario.

tyler o. | Overall Experience |
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El cliente no dejó un comentario.

ROBERT WILLIAM M.
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El cliente no dejó un comentario.

james M.
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Employees wear masks

CATHERINE MARIE D.
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The staff at this location has been great to work with!

Tom F.
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El cliente no dejó un comentario.

LEE ANDREW D.
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I had forgot to sweep the truck out and one of your employees pointed me in the direction to grab a broom to sweep your truck out So big ups to your truck cleaner Hi Five

CHARLES CLIFFORD S.
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El cliente no dejó un comentario.

Erin G.
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El cliente no dejó un comentario.

Erin G.
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This was lovely! I didn't have to do anything except tell them what I was returning and a receipt was in my email the next day!

Christopher S.
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We tried picking it up online and it was more of a hassle than it was worth. I would just go inside next time.

CHERYL JEAN M.
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All was great!

James P.
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El cliente no dejó un comentario.

ISABEL MARIA H.
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Excellent customer service. Thank you.

BLAIR JOHN M.
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I've always had great service at this location. I was originally going to pick up a cargo van using the 24/7 truck share service, but after reading the terrible reviews and realizing I'd have to get friends and family involved, I figured I'd just walk into the store and handle it that way. The cargo van hadn't been returned yet, so the employee swapped it out for a pickup truck (which was perfectly fine by me) and got me in and out in about 5 minutes. I have zero complaints about this location or U-Haul in general.

MICHAEL RAY M.
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El cliente no dejó un comentario.

Chrise B.
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Take customer to vehicle there renting don't send us out to find the rental make it more professional,

HENRY R.
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El cliente no dejó un comentario.

Keith E.
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The drop off was great. The rental storage unit there was pretty filthy though.

todd V.
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El cliente no dejó un comentario.

Matthew C.
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El cliente no dejó un comentario.

Jake S.
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El cliente no dejó un comentario.

Keith E. | First Impressions |
Clasificación:

The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.

Ricardo G.
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El cliente no dejó un comentario.

RAYMOND ONSLOW S.
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El cliente no dejó un comentario.

Randall G.
Clasificación:

Excellent service from the moment we walked through the door all the way to the gentleman checking in our return. I found the equipment (truck) to be in great shape, well cleaned and In very good running condition! Thank you all for making this so easy !!!

MATTHEW JAMES M.
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El cliente no dejó un comentario.

David K.
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El cliente no dejó un comentario.

Catherine O.
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El cliente no dejó un comentario.

Shane S. | Overall Experience |
Clasificación:

When we would go to our unit there would always be an extra lock on our storage unit. There was NEVER ANY REASON FOR IT. We paid for 24 hour access, never did we pay late and the general manager would put the extra lock on our unit so we couldn't get into when we wanted. We would ask the young man that was working and he had no idea why the extra lock. Also when we took our storage elsewhere there was mold all over all my stuff and the floor was wet. Destroyed alot of my antique furniture Destroyed. I will never recommend this place for storage units.

PATRICK OSBORN R.
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Was overcharged for gas, incorrect reading of gas gage, or intentional

Michael H.
Clasificación:

El cliente no dejó un comentario.

David K.
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El cliente no dejó un comentario.

RANDALLSCOTT J.
Clasificación:

The first truck sounded like it needed a new muffler, but they immediately put me in another truck that was fine without delay and I was on my way. I have rented here many times over the past 4 or so years, and I have never been disappointed. Also, they always have what I need to rent in stock. Thx!

GERALD ERNEST F.
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Rented truck for two days but was done with my move after one day and returned the truck one day early but received no refund ... Kinda disappointed with that ...

William T.
Clasificación:

Effortless pick up and drop off. Great job!

madeleine T.
Clasificación:

Was dreading the hassles of moving some furniture, thinking the rental process and truck would be a hassle too. Wow, were we surprised! It was concierge-level service from beginning to end: service was marked by friendliness, competence, consideration, hospitality. The cargo van was immaculate, super-clean, and all ready to go. Returning the van at the end was very simple. We are so impressed, and so grateful! We feel all of you had our back every step of the way . What might have been an onerous task was instead pleasant and fun! Thank you all! We'll be back!

JEFFREY RONALD L.
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El cliente no dejó un comentario.

Brandon C.
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El cliente no dejó un comentario.

BRIAN F.
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El cliente no dejó un comentario.

LESLIE RUFUS H.
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If there are more than one or two customers, it can be a lengthy wait. Otherwise good service and friendly, helpful staff.

Isaiah B.
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El cliente no dejó un comentario.

RAMON T P.
Clasificación:

Excellent service

Steve T.
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El cliente no dejó un comentario.

DEAN ALLEN E.
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El cliente no dejó un comentario.

ANGELA SWANK C.
Clasificación:

Everything went very smoothly. Picked up quickly, returned quickly. Van worked great. Very happy with this experience and would definitely use this location again.

JOSEPH ALAN W.
Clasificación:

El cliente no dejó un comentario.

Timothy S.
Clasificación:

I changed my reservation to the weekly rate by phone. I thought I had the U-Haul for 7 days 750 mi at $295 plus the $10 a day for the accidental insurance which would be another $70. With all the go go go and moving in frantic things going on I couldn't remember what day I rented the U-Haul so I specifically checked my email and it said on the paperwork sent to me by U-Haul that it was due back that Sunday. receipt clearly stated that the vehicle had to be back on Sunday. so we decided to be lazy all day Sunday and relax after the move and didn't take the U-Haul back until Sunday evening. Obviously thinking that that was our seventh day because that's what the email said. But actually it was our eighth day and I was charged at $295 plus the $70 plus $79. Also then I was charged for fuel because the truck was on a half a tank when I rented it and my paperwork says that it was below an eighth of a tank when I returned it. Which hat is absolutely positively impossible because I put gas in it right across the street and it was actually over a half a tank. Just to add insult to injury as well I was told nothing would be taken out of my account at the time I rented it. so as I was busy moving and such I did not stop and make the deposit to the bank. instead of one withdrawal when I returned the truck I got one when I rented it one in the middle of my rental and one at the end. For each of these I was also charged a $37.50 overdraft fee which I would not have had if I was not told that nothing would be taken out of my account until I returned the truck. I even talked to the gentleman I returned the truck back to and made sure that I was going to be charged one rate and those other three were going to be taken off or combined or whatever and he assured me that that would happen it would take about 5 to 7 days. I've used this location several times with my children and myself and have never had a problem, all the employees are nice, helpful, and respectful. But this time I must say I was extremely disappointed and I'm not sure if I will go with U-Haul on my move coming up in the next couple weeks.

Christopher B.
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El cliente no dejó un comentario.

NICHOLAS M.
Clasificación:

There were so many uhauls parked within feet of the entrance. Very difficult to pull in.

Ashley M. | Overall Experience |
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El cliente no dejó un comentario.

sandra C.
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El cliente no dejó un comentario.

MARK GERALD L.
Clasificación:

The female employee on the morning shift was very helpful and immediately called me after I had left the store to notify me we had forgotten to load the moving blankets - very good service. In the evening when I returned to pick up the car dolly a different employee attached the dolly to the truck but did not provide any assistance while I loaded the car onto the dolly - help aligning the car while driving onto the dolly would have been appreciated. .

Hamid M.
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El cliente no dejó un comentario.

STEPHAN LEE H.
Clasificación:

El cliente no dejó un comentario.

WESTLEY SCHULYER B.
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El cliente no dejó un comentario.

CHRISTOPHERCHARL B.
Clasificación:

Equipment I was given broke down before arriving at destination.

CHELSIE LYNN W.
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El cliente no dejó un comentario.

Winter S.
Clasificación:

Wonderful store manager at this location. Truly tries to help the customers above and beyond. I ordered for a last minute pick up (within the hour) on a busy Saturday, and she made it happen, even though the policy is a 24-hour notice from the customer which I hadn't realized. Couldn't recommend this location enough! Was never disappointed

Alan K.
Clasificación:

El cliente no dejó un comentario.

JOSHUA RYAN H.
Clasificación:

Didn't receive dolly we paid extra $10 to reserve. Reported that through the check in app (when turning in truck and submitting photos) and still didn't receive a refund. Otherwise, equipment was ready and clean when we received it.

James W.
Clasificación:

Greet customer a little sooner.

porfirio L.
Clasificación:

El cliente no dejó un comentario.

STANLEY STEVEN K.
Clasificación:

El cliente no dejó un comentario.

Nadine T.
Clasificación:

El cliente no dejó un comentario.

Jack K.
Clasificación:

El cliente no dejó un comentario.

Anthony S.
Clasificación:

El cliente no dejó un comentario.

Jordan M.
Clasificación:

El cliente no dejó un comentario.

JOHN WILLIAM L.
Clasificación:

El cliente no dejó un comentario.

Kaylie S.
Clasificación:

El cliente no dejó un comentario.

Donald M.
Clasificación:

El cliente no dejó un comentario.

GARY JON L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Hilda D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lyrik C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

shirley t. | Overall Experience |
Clasificación:

Very helpful when needing to close the storage door, are to open it. Also the day of getting my storage empty I was also helped.

David K. | First Impressions |
Clasificación:

The staff was very professional and accommodating. It was a smooth transaction from start to finish.

Sharon B. | Overall Experience |
Clasificación:

Very nice staff. Easy drive up to the door.

alan o. | Overall Experience |
Clasificación:

The new Manager at this location appears to be doing a great job, improvements are being made to the facility and the staff is very helpful and friendly. Thank you. Alan Osborne

James L. | Overall Experience |
Clasificación:

Jordan, the manager and her staff were efficient, friendly and very helpful. I highly recommend this place

ELIZABETH E. | First Impressions |
Clasificación:

Staff is helpful. All went well.

alan o. | First Impressions |
Clasificación:

It was very busy and there seemed to be some unexpected turnover in Management and staffing. New Manager was good and seemed to be passionate about her job. Two workers were very friendly/helpful.

rene m. | First Impressions |
Clasificación:

The manager was very nice and friendly and seemed to to try to help me with my storage . Thank you Ms Jordon for understanding me and trying to help me . The best storage in town and worth the $$$$

Vanessa B. | Overall Experience |
Clasificación:

lack of staffing in facility, which led to lack of security and slow/no customer service, especially via phone Employees were friendly

Emily F. | Overall Experience |
Clasificación:

Calling Uhaul for access for Ubox 24 hours in advance did not actually put me on a schedule for local forklifters, staff was frustrated. Male staff unprofessional. One swore at me on Dec. 15.

douglas w. | Overall Experience |
Clasificación:

Alex provided great customer service, he is courtious , helpful and well informed. Our truck was clean as was our storage unit. would recommend them to other people.

LESLYE B. | Overall Experience |
Clasificación:

Alex went out of his way to help when our cargo van's electrical didn't work when towing Uboxes. Ended up renting a truck on a very busy college move in weekend. Very helpful staff!

Robert Scott V. | Overall Experience |
Clasificación:

UHaul should invest more resources into the UBox program. We experienced different levels of customer service, including local offices routing us back to regional offices with questions. Not effective

Abigail C. | Overall Experience |
Clasificación:

This branch has been stealing money from my credit card; they have made 5 random transactions on my credit card totaling almost $200 and only 3 of them have been refunded. They refuse to call me back.

DORIS B. | Overall Experience |
Clasificación:

Very nice employees.

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