Customer Reviews for U-Haul Moving & Storage of North Hills

2,713 reviews

8500 Sepulveda Bl   North Hills, CA 91343
(& Chase)

(818) 895-1335

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(818) 895-1335

8500 Sepulveda Bl
North Hills, CA 91343
(& Chase)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

Danny A. 
Rating:
5.0

Customer did not leave a comment.

LAURA D. 
Rating:
5.0

Keep doing what you are doing

ALAN W. 
Rating:
5.0

Customer did not leave a comment.

Rohan F. 
Rating:
5.0

Great service, I will use this location again.

VICTOR K. 
Rating:
5.0

Customer did not leave a comment.

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

Trevor L. 
Rating:
4.0

Customer did not leave a comment.

ALYSSA R. 
Rating:
5.0

Friendly and helpful

JORGE A. 
Rating:
3.0

Customer did not leave a comment.

SHANIKA P. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD S. 
Rating:
5.0

Customer did not leave a comment.

TOMAS M. 
Rating:
5.0

Very good

EMILE M. 
Rating:
5.0

Customer did not leave a comment.

Ana P.  |  Overall Experience 
Rating:
5.0

Nothing, everything is ok

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE B. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

I had trouble with registering online. Logging in was optional so I opted not to do it. I was stuck without a log in password and HAD to walk into office for what I could not get done online. Not efficient

DENISE C. 
Rating:
4.0

Customer did not leave a comment.

DALE R. 
Rating:
5.0

Customer did not leave a comment.

SEAN F. 
Rating:
5.0

Customer did not leave a comment.

ALI A. 
Rating:
5.0

Customer did not leave a comment.

ANDRANIK Y. 
Rating:
5.0

Customer did not leave a comment.

DANNY M. 
Rating:
4.0

Customer did not leave a comment.

SASHA S. 
Rating:
1.0

Was assaulted by a man when returning the truck. He tried to get into our car, punched the window and kicked the side mirror.

MARCUS F. 
Rating:
5.0

I was in a hurry to make the reservation online and it was unnecessarily complicated.

ROMERO T. 
Rating:
5.0

Customer service was wonderful!

CANDICE W. 
Rating:
5.0

Excelent customer service !

RUBEN B. 
Rating:
3.0

The ramp rail was bent and poorly welded in an attempt to fix. Extremely hard to close. Mechanic had to come out and really manhandled the ramp in order to close. Also, this was a one-way move. There was only 3/8 tank of gas, so before starting trip, had to get gas. Unacceptable as I ended up returning the truck with an extra 1/4 tank. Trucks should be full when picked up and returned.

DEAN A. 
Rating:
5.0

I have recommended two friends the storage facility and they since then gain storage service form this facility.

Olivia L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ARGISHTI G. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Raquel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MISTY D. 
Rating:
5.0

Appreciate these guys always doing such a good job and being very professional. I will continue to rent from them

LUPITA R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS D. 
Rating:
4.0

Customer did not leave a comment.

RENATO G. 
Rating:
5.0

The staff was very friendly and accomodating.

ROGELIO L. 
Rating:
5.0

Pick up and drop off was easy, truck was clean and didn't have any issues, employees were very kind and friendly even when I was frustrated with the move.

ALEN S. 
Rating:
5.0

The "App" for returning after hours was NOT USER FRIENDLY and I was unable to access it when on-site

MELVIN W. 
Rating:
4.0

Very good experience will definitely use and recommend this uhaul again

RUFINO E. 
Rating:
5.0

Everyone is accommodating and kind. Very good service.

Markwilliam M. 
Rating:
5.0

Customer did not leave a comment.

KIESAH H. 
Rating:
5.0

Customer did not leave a comment.

CANDACE K. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

ROGELIO L. 
Rating:
3.0

Unfortunately, I requested a 10 ft truck 2 days in advance. It appears that this location is experiencing a theft of parts from their trucks. I was given a 15ft truck that was to big to park where I was unloading. So this made my move 3 x as hard as we had to carry heavy items way further than planned and I ended up paying my movers more than the agreed upon price

PAULA B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

DARIELLE C. 
Rating:
5.0

Ben was very helpful and made the pick up of trailer a breeze. Truly appreciated during the stress of moving. Great job!

MORGAN F. 
Rating:
5.0

Customer did not leave a comment.

Artin A. 
Rating:
5.0

The service is excellent

ALVARO V. 
Rating:
1.0

The vehicle ran poorly. Rugged. and when I ask for a adjustment they denied my request

KAVONYA W. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

The staff are friendly and helpful

MARUZELLA B. 
Rating:
5.0

Customer did not leave a comment.

Kobi P. 
Rating:
5.0

Customer did not leave a comment.

GHAZAL Y. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Loved the guys that took care of me, very professional and went the extra mile.

MICHELE F. 
Rating:
4.0

When I first scheduled to borrow the truck I did it at a different location - self storage on Oxnard and Sepúlveda. When I arrived they couldn't fulfill my rental and sent me to this other location. Delaying me and my move.

GABRIEL M. 
Rating:
1.0

My reservation was canceled from my nearest location ( the night before) and I was told I had to pick the truck up 2 hours away from my location. When I found one closer the trucks check engine light was on. The suspension was shot and it had a gas cap error that would not go away no matter how much I tried. When going over 45mph empty the truck would shake so bad I expected to get into an accident. Bad service all around. I will not reccomend or use this company again.

christopher C. 
Rating:
5.0

Owner is a quality guy. Invest more in this one.

Thomas G. 
Rating:
4.0

I rented 2 furniture dollies thru your website along with the van. When I picked up the van I was told that they don't rent I would have to buy. Not acceptable, I would have rented else where if I new that.

Frances P. 
Rating:
4.0

Customer service folks were efficient and made this transaction simple and easy.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

BOTROS Y. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
2.0

Not concern with our questions and just providing a number to call is unacceptable.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

ELMER O. 
Rating:
4.0

Customer did not leave a comment.

Tiffany H. 
Rating:
5.0

Customer did not leave a comment.

VAREE J. 
Rating:
5.0

Thank you all for your help and assistance. Appreciate you guys.

CHELSEY J. 
Rating:
4.0

Need help customer because we rent this place for first time ? Thank you

ALFREDO C. 
Rating:
1.0

My drop off experience was a horrible. Called the main number and was told I could drop It off at my nearest location. That nearest location did not have a drop off area. This caused an insane amount of stress that almost caused a fatal car accident. Agents need to be trained more. Not all UHaul locations provide drop offs.

Ignacio C. 
Rating:
4.0

Customer did not leave a comment.

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

Deysi P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
5.0

Overall very satisfied. Only thing to suggest is more parking.

ARTHUR N. 
Rating:
5.0

Great customer service. helpful staff.

SHAWN R. 
Rating:
5.0

Customer did not leave a comment.

RUTH P. 
Rating:
5.0

Customer did not leave a comment.

roman D. 
Rating:
5.0

Just keep up the good service...

Russell N. 
Rating:
5.0

The staff was amazing they were so helpful during covid time they took all the safety measures .thank you for ur amazing service

YADHIRA N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
4.0

Customer did not leave a comment.

Maria Angelica C. 
Rating:
5.0

I was in and out with no issues the customer service was great

VERONICA M. 
Rating:
5.0

Great pick up service and return service.

ANGEL T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
3.0

The personnel need to develop the attitude that the customer needs to be heard.

Hillary N. 
Rating:
1.0

Customer did not leave a comment.

VAZGEN A. 
Rating:
3.0

Many other locations didn't carry enough i ventory. This location has just what we needed at a reasonable price.

MARTIN C. 
Rating:
4.0

Just keep doing what you are currently doing. I can assure you that people do notice and appreciate the good service.

ALLADIN P. 
Rating:
1.0

The entire contract counter set up area is terrible and not well thought out. There were some rude customers who came in and disrupted the order of reservations and the employees didn't handle it well. In my opinion they are too young and don't have an authoritative presence. You need grown adults in their 30s or 40s, not young people in their early 20s. I had to wait longer because of the disruption and was on a time schedule... so, I wasn't happy. The place needs a real counter with computers, etc. The employees don't have any protection from the public if a customer wanted to get physical over something. I wasn't impressed at all.

BRUCE W. 
Rating:
5.0

Excellent customer service

CHERYL F. 
Rating:
5.0

Customer did not leave a comment.

Ryoji O. 
Rating:
5.0

Customer did not leave a comment.

HANEY H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
3.0

Customer did not leave a comment.

SHAUNALYNN D. 
Rating:
5.0

Rental truck was clean and had enough gas to haul what I had to. Easy check out and check in. Good location.

HENRY P. 
Rating:
5.0

Customer did not leave a comment.

BRUCE S. 
Rating:
5.0

Fast and Easy process.

Jovanny C.  |  Online Move In 
Rating:
5.0

Manager was great!

Matthew E.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kate R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn K.  |  Online Move In 
Rating:
5.0

The storage is convenient and the price was low. Great customer service unlike the horrible service I had for the truck renting.

Arturo A.  |  First Impressions 
Rating:
5.0

No complain I always get good results

Ana L.  |  First Impressions 
No reviews have been submitted for this location.

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