Customer Reviews for U-Haul Moving & Storage of North Downtown Athens

2,290 reviews

494 North Ave   Athens, GA 30601

(706) 521-0292

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(706) 521-0292

494 North Ave
Athens, GA 30601

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Chris was amazing! Courteous, competent, and efficient!!! Made the entire process pleasant and easy.

David Saliba 
Rating:
5.0

Chris is the best love him !!!!

jimesia martin  |  Overall Experience 
Rating:
5.0

Exelent customer service

Carlos Rios 
Rating:
5.0

Customer did not leave a comment.

Robert Miles 
Rating:
5.0

The manager Chris is amazing

Jessica Lewis 
Rating:
5.0

Customer did not leave a comment.

Carlos Johnson 
Rating:
1.0

Very rude customer service

Craig Lankford Lankford 
Rating:
5.0

Customer did not leave a comment.

Bryan Browner 
Rating:
5.0

First, I want to commend the person who checked me out and then back in a couple of days later. I was a first time truck renter and Mequehaun was very efficient, helpful, and friendly. I appreciated her patience and encouragement. I will need a truck again in six weeks, so I will definitely return to this store. My only criticism is that the tires on that didn't have very good tread, so backing it up into the area I was using it in wasn't possible. Fortunately, I wasn't worried about being on the road, since this was a local move. See y'all soon!

Angela Elam 
Rating:
1.0

First off they didn’t have the truck I wanted when I got there, so I was told by the lady that check me in that she would give me the 14 inch truck for the same price as the 10 inch truck but I was over charged and I told that if I didn’t put gas in it that it would come out of the money I paid but it didn’t, I was charged more🤦🏾‍♀️

jennifer smith 
Rating:
5.0

The person that helped me was great!

Jason Guthrie 
Rating:
5.0

Customer did not leave a comment.

randy hemphill 
Rating:
5.0

The young man was very helpful

shirley butler 
Rating:
5.0

Customer did not leave a comment.

Michelle Bourdier  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

richard rose 
Rating:
4.0

The staff was great and accomodating. The manager not so much. Theres falling insulation on toof and was told maintenance could come take a look in a few weeks. There was no other alternatives mentioned.

BERENICE RODRIGUEZ HERNANDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard rose 
Rating:
5.0

I had know problems

Rosemary Hughes 
Rating:
5.0

Customer did not leave a comment.

CLARISSA Allison 
Rating:
5.0

Customer did not leave a comment.

Barbara Delima  |  Overall Experience 
Rating:
1.0

Guy double charged me, wasted my time having to contact banks and other things. His own new employee told him not to do it, we were both telling the guy no not to hit the button.. SO THAT MESSED UP ONE OF MY ACCOUNTS DURING A MOVE. But, i had back up plans and got it done. Then he screwed up the dates. Great job. THEN, we try to turn the trailer in and spend half a day getting bounced around locations, because the woman that I called the night before about the damned dates being wrong took it upon herself to change my turn in location to a place that doesn't want trailers. Finally we find a place that will take it and they were rude as hell, wouldn't answer hot to get the app to work to avoid a "turn in fee". SO GUESS WHO GOT CHARGED more money for a bad time. But wait there is more.. Finally after all this we go to return the actual uhaul truck to the same place we took the trailer. Rude some more, wouldn't help with anything. App doesn't work and charged like 50 more bucks to RETURN YOUR STUPID TRUCK BECAUSE I COULDN'T get your shit app to work at all with any phones we tried. None of your phone people had the power to change anything, they all bounced me to new departments. Screw you guys.

William Bevington III 
Rating:
1.0

Sorry staff Bad Business Period.

Robert Randle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa Woodall  |  Overall Experience 
Rating:
5.0

I enjoy partnering with Chris Parker and North Avenue UHaul. The county/city government rents from them several times a year and Chris makes it seamless. Thank you Chris!

lisa McGlaun 
Rating:
5.0

Customer did not leave a comment.

John Bellamy 
Rating:
5.0

Customer did not leave a comment.

Amory Witcher 
Rating:
5.0

All of the staff were awesome. Great place. The owner should be proud!

Thomas Patterson 
Rating:
5.0

Customer did not leave a comment.

LaToya Cobbs 
Rating:
5.0

Chris you are so pleasant and well composed within your position from first meet. Keep it up thank you. The young lady that helped me Sunday was awesome as well but unfortunately I forgot her name sorry.

Ashley Butler  |  Online Move In 
Rating:
5.0

They was great they charged me 76$ n didn’t up charge like other u hauls

Ladarius Howard 
Rating:
5.0

Best U-Haul in town. Chris is great!

David Hamilton 
Rating:
5.0

Customer did not leave a comment.

Niesha Cobb 
Rating:
4.0

Customer did not leave a comment.

john Thoemke 
Rating:
5.0

Customer did not leave a comment.

TEELA ANDREWS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mcduffie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mitchell Rothstein 
Rating:
5.0

Great service

Craig Jensen 
Rating:
5.0

Customer did not leave a comment.

John Fleming 
Rating:
4.0

I was saddened to hear that U-Haul may stop carrying pickup trucks. That is something that I need regularly. I=If you get rid of them, it will leave me without help.

Peggy Anderson 
Rating:
5.0

Customer did not leave a comment.

CAROLYN JEWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miah brown 
Rating:
5.0

Non the place is awesome and always has all vehicles available

Ayad Sharaf 
Rating:
5.0

Honestly, The pickup and drop off were simple. The staff polite. There were smiles all around and plenty of rentals on the lot. This was a near to perfect an experience as one could expect. They deserve to be rewarded.

Alexander Medina 
Rating:
5.0

Customer did not leave a comment.

Stephanann Costtello 
Rating:
5.0

Customer did not leave a comment.

Mary Clements 
Rating:
5.0

Customer did not leave a comment.

Kelsey Taylor 
Rating:
5.0

This was the best U-Haul experience I’ve ever had! The employees working were very nice and extremely efficient. I’ve never had such a smooth and pleasant experience. Give them all a raise!

Ashley Daniel 
Rating:
5.0

Thank you to all your staff for there excellent service and making our move easy

Deborah Pitt 
Rating:
5.0

Nothing to improve. U haul made our move hassle free. Thank you to all your staff who assisted with our move.

Deborah Pitt 
Rating:
3.0

Customer did not leave a comment.

Jacob Gill 
Rating:
5.0

Customer did not leave a comment.

charlie duke 
Rating:
5.0

Great customer service

CHARLES HARDY 
Rating:
5.0

Customer did not leave a comment.

Christian Caldwell  |  Overall Experience 
Rating:
1.0

I was charged $76 x 8 boxes that due to your store being closed I was charged a full month. This is BS.

Melissa Kasloski 
Rating:
5.0

Customer did not leave a comment.

JOHN MCCABE 
Rating:
5.0

Customer service from Mr Parker was top notch. My only issue is that I got charged for 3 days when I turned the trailer in the day after checkout, after hours due to heavy rain and it being the weekend. I had the trailer for a day and a half at most, but ended up being charged for 3.

CHRISTIAN CALDWELL 
Rating:
3.0

1 First off the moving help process is poor. The company cancelled at the last minute and my money has been sitting in space for the last 3 days. 2 The truck roof had a leak. 3 The trailer light did not come on. 4 While after hour drop off is beneficial, the barcode did not scan into the program for me to safely checkout.

James Carter 
Rating:
4.0

I filled the truck with too much gas and uhauls policy would not give me a discount, very disappointing, seeing how if don't put enough gas I am fined severely. I feel used and mocked.

bel bayona 
Rating:
5.0

The folks here are always helpful an professional.

Patrick Mccool 
Rating:
5.0

Noth

Patrick Brown 
Rating:
4.0

Customer did not leave a comment.

Ricky Howard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig Jensen 
Rating:
4.0

Customer did not leave a comment.

CATEIA JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ayhaan Bush 
Rating:
5.0

Customer did not leave a comment.

Marlos Brown  |  Online Move In 
Rating:
5.0

Muy buen servicio y son muy atentos y serviciales Gracias

josa hernandez 
Rating:
5.0

Customer did not leave a comment.

sarah toppe 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA WEEMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN JEWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marvin villafuerte 
Rating:
5.0

It was so easy to turn in the Uhaul here. Just gave the keys to the attendant and answered a few questions! A+ experience!

jill vaughan 
Rating:
5.0

Customer did not leave a comment.

Shawuana Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia Weemes 
Rating:
3.0

Customer did not leave a comment.

keith saylors 
Rating:
4.0

Customer did not leave a comment.

Marion Lincoln 
Rating:
5.0

I always use this location and company. They give great service and they care

Myra Mitchell 
Rating:
5.0

Customer did not leave a comment.

Brandon Foote  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CARLOS ANTONIO LINARES 
Rating:
5.0

Customer did not leave a comment.

CHUNKI KIM 
Rating:
5.0

I had too many furniture pads. But I managed to use most of them. I was very impressed with the employees who working with me on the phone and in person. Professional and very helpful.

LISA JACOBS 
Rating:
1.0

This location seems to be committing fraud by continuing to charge me for a storage unit after I cancelled it - horrible experience

Mary Jones 
Rating:
4.0

Customer did not leave a comment.

William Goss 
Rating:
5.0

Customer did not leave a comment.

Vivicka Garfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracee Allen 
Rating:
5.0

Customer did not leave a comment.

Joshua Clark 
Rating:
5.0

Staff professional, courteous and timely.

Joseph Gonzalez 
Rating:
5.0

Friendly and efficient! Got us out quickly and on our way. Drop off was extremely easy.

Robert Cunningham 
Rating:
5.0

Great Staff- Chris and his staff are so pleasant to work with.

Robert White  |  Online Move In 
Rating:
5.0

Mr. Chris was super helpful and very knowledgeable.

Christian Caldwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenda Wheatley 
Rating:
5.0

When I am in need of a rental truck these folks are my first choice. Chris and his staff are great to work with and it’s obvious that his cheerful attitude impacts and influences the staff as they are just as pleasant to work with.

Robert White 
Rating:
1.0

Devon Self Storage charged me $300 over what I was supposed to be charged because she mis read odometer. It was a huge fiasco and a lot of trouble to fix it.

Virginia LaBella 
Rating:
5.0

Customer did not leave a comment.

MATTHEW MARLOW 
Rating:
5.0

Customer did not leave a comment.

Marc Lipski 
Rating:
5.0

Customer did not leave a comment.

SHEENA BLALOCK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry Eberhart 
Rating:
5.0

Customer did not leave a comment.

Ronnie Weeks 
Rating:
5.0

As always, above and beyond.

Ronna Wuensch 
Rating:
4.0

Customer did not leave a comment.

David Richardson 
Rating:
5.0

Customer did not leave a comment.

Melvin Hayes 
Rating:
5.0

The truck's rear view mirror on the passenger side was broken. Big safety problem. The customer service however was great.

DYLAN CLARK 
Rating:
1.0

My daughter had to buy another lock. Why should I pay for a lock you provide, if the first one didn’t work properly , wouldn’t U-Haul just give me another one.

VERNITA HILL  |  Online Move In 
Rating:
5.0

Contact Chris, he's a delight.

john arnold 
Rating:
5.0

Customer did not leave a comment.

Ed Reece 
Rating:
5.0

Customer did not leave a comment.

arnitra willingham 
Rating:
4.0

Customer did not leave a comment.

John Holland 
Rating:
5.0

Front desk lady was amazing on the north ave location great customer service

Davina Barrow 
Rating:
5.0

Customer did not leave a comment.

lisa McGlaun 
Rating:
5.0

Nothing everyone was really nice and helpful... The owner was awesome!

Tenika Elder 
Rating:
5.0

Maintain equipment better. 26ft truck was old. The brake jammed. The headlights blinked off and on when in use

CLAUDETTE DAVID 
Rating:
1.0

Customer did not leave a comment.

Serita Hitchcock  
Rating:
3.0

Customer did not leave a comment.

Johnika Chambers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Wright 
Rating:
5.0

Customer did not leave a comment.

Aydan OConnor 
Rating:
3.0

Wasn’t informed that rental was 48 hours. I was told 2 days and my email with the reservation info had no return time specified, just said Monday and the location. When I arrived I was told I had to pay an extra day since it wasn’t back on time. It got resolved but better communication is definitely needed to avoid these frustrating situations.

Troy Rush 
Rating:
5.0

Customer did not leave a comment.

johnathan berrian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Smith 
Rating:
5.0

Keep up the good work

lisa faust 
Rating:
5.0

Customer did not leave a comment.

Allyson Terrell 
Rating:
5.0

I mostly just had problems with the website not working. All the employees in person and at customer service were great.

REVA FORREST 
Rating:
5.0

Customer did not leave a comment.

Kristina Henderson  |  Online Move In 
Rating:
5.0

Great service ,very nice and professional.

Antonious Foote 
Rating:
5.0

Customer did not leave a comment.

Patricia Starks- Lewis 
Rating:
5.0

Customer did not leave a comment.

mildred richardson 
Rating:
5.0

Customer did not leave a comment.

Christopher Bartenfeld 
Rating:
5.0

Thank you you made this really easy for me all the people were very very helpful from the drivers that picked it up to the drivers and delivered it. They were all good caring people that wanted to do the right thing. So thank you

Kevin Buege 
Rating:
5.0

Great staff clean and pleasant storage!!!!

Lalaya Royal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Wilson  |  Overall Experience 
Rating:
5.0

It would have been very helpful to be told that there were carts to help get the items into the storage unit. Also more instructions concerning going in and out would have been very helpful because I didn't know I had to keep swiping the card each time I went in and out to my vehicle it locked. Also the alarm goes off when I open it. Don't quite understand that.

JUDY JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES WETTER  |  Overall Experience 
Rating:
5.0

Chris and staff was very helpfull!!!!

Shawanda Brown  |  First Impressions 
Rating:
5.0

I liked the cleanliness of the facility and ease of access.

ELIZABETH MAKELENI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bello Ahmadou Ahidjo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES WETTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina Faust  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erin Kenney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Lyskawa  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gerald smith  |  First Impressions 
Rating:
5.0

The line in the office would be long and there wold only be one person working the counter. However he did a good job in helping as many people he could at once.

KRISHNA MEHTA  |  Overall Experience 
Rating:
5.0

Extremely nice facility and staff.

Karen Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Shotz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tondra Clark-Wicks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Barger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA AKERS  |  Overall Experience 
Rating:
2.0

I rate this below average because of your policy of not returning unused days left on an account. I believe if you pay for a months rent and check out early, you should be entitled to a refund. Times are hard, we as Americans should support each other and be fair about business transactions. I've only been aware of this policy upon returning to close my recent account. JL Williams

johnathan williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leon session  |  First Impressions 
Rating:
4.0

Would be helpful to have more flatbed carts. There was only one and was told that’s all there was. Fortunately, it was available when we were moving our items in. However, if it wasn’t, we would have had a very difficult time transporting our larger items, i.e. sofa, dressers.

Julie Lyskawa  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

TRAMESIA MCFARLAND  |  Overall Experience 
Rating:
5.0

Chris and his team were excellent and always so helpful when I came in! I can’t thank you all enough.

Annette Lopez  |  Overall Experience 
Rating:
5.0

Love This Place

Jimika Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RACHEL JOVERT  |  Overall Experience 
Rating:
5.0

Wish I could the staff extra credit. Just awesome

cala sullivan  |  Overall Experience 
Rating:
5.0

It was a good experience. Thank you for your service.

LISA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john arnold  |  First Impressions 
Rating:
4.0

My overall experience with Uhaul was great. Staff is helpful but management needs to work on customer service. Was told "I'll think about it" when asked if I would be charged a late fee for being 5mins late returning a truck. Honestly I prefer professionalism over bad humor any day!

india hardy  |  Overall Experience 
Rating:
2.0

Didn’t get the larger space like I requested. Waited 40 minutes to speak to the manager in regards to it. She told me I was lucky I wasn’t getting charged for 2 smaller units instead….

THIJS SCHARTMAN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Myra Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kanisha Moon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Meginn Davenport  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephin Nichols  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tay Browner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMARA WALKER  |  First Impressions 
Rating:
2.0

The inside of the facility was fine, it’s the area outside that is so sketchy. Being right next to the woods with homeless people living there… and there would be sketchy people lingering outside the facility. Basically every time I left the facility I felt lucky nothing bad happened. The whole area should probably be gated off, like other storage facilities. If I had visited before reserving online, I wouldn’t have gotten the unit.

Brittany Eilers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOGAN GARRINGTON  |  Overall Experience 
Rating:
4.0

Only issue I had was the entrance box was not working for a few days which made it not possible to move my things out when I got off work because the office was closed

Syleen Frazier  |  Overall Experience 
Rating:
5.0

Chris Parker and Anita Barrett were particularly helpful and friendly.

Douglas Mays  |  Overall Experience 
Rating:
5.0

Just glad U-Haul was able to help me very appreciate thanks

RUBIE CUNNINGHAM  |  First Impressions 
Rating:
3.0

Please have the equipment ordered in stock at the time of pick up. Having to drive to another location on moving day for the appliance dolly that I ordered and then return it to that location was unacceptable customer service and extremely inconvenient.

Valarie Manning  |  Online Move In 
Rating:
5.0

Friendly Staff

francis blake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Grainger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH MAULDIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Harper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID REARDON  |  First Impressions 
Rating:
3.0

Towards the end of my rental time everything was great, I believe they fixed their phone system because several months ago I would call and never get anyone to answer the phone, but the past month or so people have been answering so that is nice. Checkout process was easy. Facility is in a high crime area but that is outside the purview of UHAUL and not their fault.

Owen Ozaki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt Foley  |  Overall Experience 
Rating:
5.0

I just want to take time to give thanks for your good service and for time; throughly telling everything about the company of U- Haul with providing me a storge in this needful time! Randric Stokes.

randric stokes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALLECA LONG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amos Hardy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marion Green  |  Overall Experience 
Rating:
5.0

Jacob was right on it once I arrived with my return of equipment and Chris was very welcoming while dealing with my unit rental. The customer service was exceptionally amazing which is why I keep coming back to U-Haul! Thank you both so very much.

Annette Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARYANNE WOOD  |  Overall Experience 
Rating:
5.0

But I moved out on September 27th

JEFFREY NANCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Awbrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES BARNETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugenia Ellison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

markel smith  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dedra Evans  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Robin Parrish  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Danelle Durden  |  Overall Experience 
Rating:
1.0

The worst experience I've ever had with trying to get moving help. Reserved for storage that wasn't even available at my storage location and took 2hrs trying to get the truck rented from the area. Had to do most of the work on my own and no care or help much at all from uhaul

crystal ray  |  First Impressions 
Rating:
5.0

I’ve used them before, and will keep using them (:

Sheeba Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEIRDRE JASMIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenneth Kmetz  |  Overall Experience 
Rating:
3.0

Every time we have to deal with this location, it's a very slow process. We tried to do remote pick-up for our van, but it didn't work, so we had to talk to somebody. They gave us a van that was parked about 4 inches from the vans on either side of it and had to switch out which van we were renting. This meant that we ended up having to call corporate later when we were being charged for driving 95 miles when we had only driven 15. Side note, because I know this isn't an issue with this location: Literally every time we've had to deal with UHaul in the past few years, there have been extra charges we've had to call back and change. Every single time. It makes me feel like I can't trust the company and that there is a lack of consideration for the consequences of whatever actions are making this happen.

Nicholas Miranda  |  Overall Experience 
Rating:
4.0

All around Good People

Kenneth Moyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy DANKBERG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew petrillo  |  Overall Experience 
Rating:
5.0

Thank you very for helping me in every way possible.

Reba Bettis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KHAFI BRICE  |  Overall Experience 
Rating:
3.0

The place was really nice and the people were nice most days. You could tell they were overwhelmed and short staffed. It's why I always gave them a little grace. The reason that this place is only getting two three stars is because they didn't do a great job at explaining how to get in when the bays were closed. It was very sweet cleaning lady who showed me how to actually get in and make the door work not just sign in. The other complaint I had was that I had set it up on auto pay multiple times and every time I turned around it was not pulling the money out even when the money was in there. The first time I let it go but after the third time I had enough and decided to leave. Lastly, I didn't appreciate being upselled on insurance when my renters insurance would have covered my stuff I even asked my insurance company if they would cover it, and they said yes but I was forced to get the extra insurance by the manager who said I couldn't store my stuff there if I didn't. All in all it wasn't too bad of an experience but some of those things need to change.

John Whitfield  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

don bender  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIRIDIANA RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALYSSIA MESSLER  |  Overall Experience 
Rating:
5.0

Bianca was great. Very helpful and courteous.

ROBIN BINGHAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy Nelson  |  Overall Experience 
Rating:
5.0

All was good,no problem at all

James Johnson  |  First Impressions 
Rating:
2.0

The staff was friencly, but not very helpful - Ms Howard was incompetent. The facility was clean and appeared to be well maintained, except they were not able to creat a key card for us. We had to stand around in the parking lot with the homeless people waiting for someone inside to hopefully open the door for us. This was not a good situation. We finally got a key the next day.

Elizabeth Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK HURLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry Kasha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra Mitchell  |  First Impressions 
Rating:
1.0

The manager was very rude not customer friendly at all

ceira willison  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Oadiah Gassett  |  Overall Experience 
Rating:
5.0

But I had paid cash for one month and they said I didn't pay because I usually paid with a card it other than that it was above average to me

BARBARA BOBO  |  Overall Experience 
Rating:
4.0

Went well until I went to my storage Sunday evening and I was not able to get access to go inside for unknown reasons. Return on July 4th and talk with customer service on site and found out that my storage may have been given to someone else and I really needed the 10x10, the 800 number was of no help in resolving the matter.

Anthony Sims  |  First Impressions 
Rating:
1.0

I reserved a 10 x 10 x 10 unit online. When I arrived, after driving half way across the country, there was only a 5 x 10 unit available. I was told I could rent two 5 x 10 units but would have to pay the increased price. This is completely unacceptable.

FRANCES SIMISON  |  First Impressions 
Rating:
5.0

I feel like the rating system is potentially unfair to operators if this reflects on them to the corporation. I'd want to say average and also give it five stars because there were no issues other than apparently UHAUL did not communicate between locations that our first month was supposed to be free. The owner/operator fixed that for us, so no complaints!

Nicholas Miranda  |  First Impressions 
Rating:
1.0

Terrible customer service, storage unit wasn't ready when I first arrived, had to ask which truck I would be renting, I was charged twice for insurance, I would never return here for anything.

Shameka Barnett  |  Overall Experience 
Rating:
1.0

Your people are fine. They do the best with the horrible technology you saddled them with, and you're breaking their backs. Get your s*** together. Won't use you again. Took 1.5 hours to rent a storage space and a truck. Online vehicle check out took 30 min and was infuriating. Vehicle drop off was with a Uhaul employee and was geat - kudos Antonio! But my god your systems are horrible. You should be ashamed of how you disrespect your employees with your antiquated systems.

jeffrey sebring  |  First Impressions 
Rating:
4.0

Miss Anita is a ROCKSTAR! Once my unit was assigned, she was extremely helpful and definite went the extra mile. Check in was a bit time consuming. More staff were needed for the check-in process.

DAVID CONANT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sonja renwick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaterica Adkins  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Derion Clink  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cornelius griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara McCray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELISHA HOWARD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William Young  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Aravee Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vera Faust  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER APPLEBY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL LOPEZ  |  First Impressions 
Rating:
3.0

Didn't get good information of size over the phone. Storage bin is to small and Didn't hold all of my stuff.

linda watkins  |  First Impressions 
Rating:
5.0

Great place for Storage . The place is clean , quiet and Safe ..

benjamin israel   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natieka Bailey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHY SACKETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUENTIN RAY  |  Overall Experience 
Rating:
5.0

They we're very patient with me.i gave them the wrong debit card & wanted for me to correct the issue.

CATHY SACKETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mallory Chase  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KHELLI ALLISON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jerail smith  |  Overall Experience 
Rating:
3.0

When we originally got the storage unit you could request 24 hour access which we did and the. They stopped 24 hour access without reducing the price

nicholas pugh  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emily Cabrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn Hendricks  |  First Impressions 
Rating:
5.0

Every interaction was a nice friendly one.

Victoria Thomas  |  Overall Experience 
Rating:
4.0

Great customer service 😊

Lisa Griffith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Rhoads  |  Overall Experience 
Rating:
3.0

The only issue was the key card not working once I got to the storage building. The maintenance guy who worked there helped me into the building bit I still had to go back to the uhaul store to register in and I couldn't register out due to the building being closed. But besides that the overall experience was great nice storage areas they are clean and well maintained the maintenance are great with assistance.

Jevante Parks  |  Online Move In 
Rating:
5.0

Jeanette Ridriguez is a great employee! She went out of her way to provide excellent customer service. She should be recognized for her great attitude and efficiency. She made my experience wonderful.

WILL STEPHANOS  |  Overall Experience 
Rating:
5.0

Over the top customer service !!!

Kim Rucker  |  First Impressions 
Rating:
4.0

Bianca goes above and beyond to ensure the safety of customer units.

Tajah Pinkard  |  Online Move In 
Rating:
2.0

Roaches

Andera Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDY FOLTA  |  Overall Experience 
Rating:
5.0

Keep up the good work

ruben thomas  |  First Impressions 
Rating:
4.0

The only problem was that the staffing was not enough it was the manager by herself. I had to wait an hour to get checked in:for the truck, the supplies and the storage units that was while a man came in and threatened with blowing up the place with a malfunctioning propane tank. And USPS trying to drop off 10-15 trucks that weren’t supposed to be there. So I understand that it was unexpected but if you had just one other staff person none of this would have slowed down the process of checking people in and out.

JOSEPH BOTTOMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

markel smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tim bryant  |  First Impressions 
Rating:
5.0

Bianca Rodriguez (I hope I remembered her name correctly) was incredible. One of the nicest most competent people I’ve encountered. She was so kind and helpful during A very stressful time and she deserves whatever compensation Uhaul offers exceptional employees.

anna cox  |  Overall Experience 
Rating:
5.0

Bianca the manager was the best!!!

James Myers  |  Overall Experience 
Rating:
4.0

Staff was very friendly, helpful, and responsive. We needed multiple units and had a little mixup with an assigned unit having abandoned furniture already in it, but staff worked quickly to resolve the situation. The alarms for climate controlled units go off regularly so it doesn’t seem like they are especially useful for detecting real security threats.

Timothy Mersmann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisette Michael  |  First Impressions 
Rating:
2.0

The facility itself was fine, the management and staff were rude, incompetent and generally seemed not to care at all about doing their jobs. This was especially true for the general manager who was rude to customers and very unprofessional with her staff. I will not be renting from uhaul again.

JEREMY JANICE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall Borrell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

debra russo  |  Overall Experience 
Rating:
4.0

Didn’t have enough dolly to transport my furniture.

Dedra Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Ward  |  Overall Experience 
Rating:
4.0

Don't really like how renters leave their storage stuff all in hallway of storage space

Cynthia Hodge-White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mittis Pope Se  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiara harris  |  First Impressions 
Rating:
3.0

Not always a safe environment. Many times we had to deal with users of either alcohol or drugs as they seem to think hanging out in the building is the latest place to hang. Due to this, the bathrooms were in horrible shape and usually out of paper and items were always broken (exit signs).

Brenda Parsons  |  Overall Experience 
Rating:
5.0

Excellent amazing service and the manager works with you to resolve issues!

Jaquan Neely  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRI MINHAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tia Brown  |  Overall Experience 
Rating:
5.0

We had a very good storage experience. Responsive and friendly staff. The lighting was good. Equipment dollies and covered loading/unloading very helpful! Clean. Appreciate the share/recycle area for unwanted things. Good location! Thanks!!

Micah Janus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lonnie Smith  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

linda reinemann  |  Overall Experience 
Rating:
1.0

You guys should relearn how to accommodate for customers when your equipment fails. Also you should figure out how to connect your contractors that fix the trucks, should have to report a breakdown with repairs. This company is horrible at communicating!! Never Again!!!!! Off brand moving/storages from now on!!!

Teresa Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

april lowe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bob watterson  |  First Impressions 
Rating:
4.0

Did not honor the month month free given on the website when I booked the truck and storage together.

CHRISTOPHER CENKNER  |  First Impressions 
Rating:
5.0

The complete staff was nice and helpful. I would recommend to this facility to anyone. Thanks Uhaul!!

laura gaitan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irene Thomas  |  Overall Experience 
Rating:
4.0

I did online checkin and still had to wait for long periods of time. Cancelled my storage unit and they kept billing me.

Tom Mulroy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shambrea Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sojourner Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARIELA DUNCAN  |  Overall Experience 
Rating:
5.0

Very clean facility and though you constantly have to use card to get in and out of door, it is very secure and safe. The surrounding area often has loitering, but the facility itself is so easy to back or pull up to and carts are often readily available. The staff of Uhaul are so very pleasant, professional and helpful! I highly recommend. We were able to use Uhaul vans on a few occasions and storage.

Patricia Mantas Lico  |  Overall Experience 
Rating:
5.0

UHaul was awesome! Will use again the next time we need storage.

Julie McCauley  |  Overall Experience 
Rating:
5.0

Really well-run storage unit. Great staff

Julian Bishop  |  Overall Experience 
Rating:
3.0

Got disarmed for no reason

Shemar Etienne  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karrah Bowman  |  Overall Experience 
Rating:
5.0

Super friendly people and convenient location. Loved the loading area and use of moving equipment to assist us moving in and out.

Amy Reilly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica gorman  |  Overall Experience 
Rating:
3.0

I reserved a 10x10 storage unit and when I arrived I was told there was none available even though my reservation was confirmed. I was then told my only option was a 10x15 storage unit but that there would be no reduction in price even though my confirmed reservation had been disregarded.

Bobby Goins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Jones  |  Overall Experience 
Rating:
4.0

Tried to contact office multiple times, both via email and via telephone, but no response. Aside from the lack of office responsiveness, facility and staff were excellent.

Holly Boettger-Tong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Rea  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marianne Sheehan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Alford  |  Overall Experience 
Rating:
5.0

All the staff here were so incredibly helpful and friendly. The manager Bianca is so kind and helpful. She explained everything to me clearly and even helped me find my unit on the map. Everything went very smoothly and better than expected even in the midst of a crazy moving season. I highly recommend this UHaul location.

Allison Shoupe  |  Overall Experience 
Rating:
4.0

Lines were long, but personnel were good

Michael Reinhardt  |  Overall Experience 
Rating:
5.0

Great short term storage for my student @UGA. Thank you!!!

Robin Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Oxford  |  Overall Experience 
Rating:
4.0

No comment

Richard McCune  |  First Impressions 
Rating:
5.0

Very nice, clean, secure. Staff was friendly and extremely helpful! Thank you so much!!

Nicole McEvoy  |  Overall Experience 
Rating:
1.0

The manager at this location should never work in customer service. She has a very nasty attitude for her to have been with this company for 5 years as she claims. She is the most unprofessional person I’ve ever dealt with in life. If I didn’t just come in from a 14 hour ride I would have never stored my items there. I definitely will be moving my things soon. Grant also is another one that needs retraining. If these two are someone you guess think should work for your company your wrong cause they give u haul very bad look. I will be getting a hold of the ceo of this company because he should be aware of whose working for his company.

DEVENIQUE NICOLE WHITE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEECI COLLINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Bagwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Rea  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan Nellessen  |  First Impressions 
Rating:
5.0

Staff was extremely kind, professional and helpful

James Ohara  |  First Impressions 
Rating:
2.0

Did not have the storage unit I needed so had to cancel and go elsewhere.

Katherine Giles  |  Overall Experience 
Rating:
5.0

She was amazing upon arrival with a fantastic cheerful personality. She quickly assessed my situation and assisted me to make sure I had received the right unit. a 10 out of 10 for her great customer service. Highly recommended. When ever in the future I am in need of a unit I will definitely be working with that facility.

tianner barnett  |  First Impressions 
Rating:
4.0

The fire alarm was going off for 1.5 hours in the indoor storage area while we were unloading our truck. We wish it could have been shut off sooner as that was very annoying. Otherwise, all went well at this facility.

kATHLEEN AKRIDGE  |  First Impressions 
Rating:
5.0

We had a great experience at Uhaul! We are also using them for storage. It’s great to use them to return uhaul to after you store your items. Very professional and helpful staff! We have been very pleased.

Colby May  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamison Roberts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Smith  |  First Impressions 
Rating:
5.0

Bianca Rodriguez was my hero. Efficient and funny and made our super stressful day manageable. Haven’t seen the unit yet but it sounds like it will be clean and just what we need.

anna cox  |  First Impressions 
Rating:
5.0

Rented a truck and storage space during my visit. Staff was prompt and responsive and the process of check-in was a breeze, so we could get right to the business of moving. The storage area appeared new and/or was very well maintained. There were covered loading docks so we could drive our 10' truck right inside to unload. Carts were available to help haul things from the truck to the storage room and they were all clean and in good working condition. Once inside the storage area, it was well lit and temperature controlled. Everything was clean inside - walls, floors, hallways, storage rooms - so I judged that my things would be in good shape while there. As for the truck we rented, it too was clean and in good repair (it even had its own padlock built in which is a brilliant addition but sadly probably just a fluke). All in all, we were quite satisfied with our experience and would recommend this location to others.

jonathan orr  |  First Impressions 
Rating:
5.0

Need to have more staff available for customers so wait time for service doesn't take so long. Staff was very friendly and helpful just a very long wait time.

Marianne Sheehan  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CARLOS BARRERA  |  First Impressions 
Rating:
2.0

The staff were overwhelmed and the manager had abandoned them. They did the best in difficult circumstances but a good manager does not leave staff unsupported.

Jeremy Hutchinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily Ockerman  |  First Impressions 
Rating:
5.0

Bianca is really friendly (which is hard to find these days). I have only spoken to her on the phone but her voice smiles! My reservation/check in experience was awesome and Uhaul's prices are great. I called multiple places and you all are by far the most reasonable. Thanks for making my transition to Athens a smooth experience.

Allison Bond  |  First Impressions 
Rating:
4.0

Needs faster customer service

Antavious Wever  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Puckett  |  Overall Experience 
Rating:
5.0

Very kind knowledgeable. Very pleasant and the storage was exceptionally. Clean.

Sunshine Cantley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip McLendon  |  First Impressions 
Rating:
4.0

The GM was wonderful, and hooked me up with a unit right near the door. Made it so much easier to get things unloaded after a long tiring trip. I would recommend this place any day of the week.

John Whitfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Frey  |  First Impressions 
Rating:
5.0

Very impressed with the facility and its staff.

Elliot HAYNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carey Mills  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodney Collins  |  First Impressions 
Rating:
5.0

Mrs Rodriguez was beyond friendly & helpful & it was appreciated during a stressful time/move! Highly recommend her to receive your highest praise 😁

Patricia Harrison  |  First Impressions 
Rating:
2.0

I wasn’t shown the unit the representative had gave me. Wasn’t big enough for a 2 bedroom. I asked him what time does the storage unit close he said 7, I asked about the time on the piece of paper that’s says 10. He say he don’t know about that but added 24hrs for $10. But I didn’t need it after 10. I came in when it was closing time about 6:55. My access card don’t work. I will call back in to talk to store management about this. This not my first time having an issue with this u haul company

Deniqua Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy Nelson  |  Online Move In 
Rating:
3.0

I had a 10:00 truck rental and arrived at Uhaul at 9:45. I also had a storage unit. When checking out, you provide an emergency contact to uhaul and they insist on calling the contact and won’t let you complete checkout until they verify the emergency contact. I have never heard of this type of policy. It was taking so long that people were telling the clerks to hurry up and people just started leaving. It took me 1 hour and 20 minutes to get my rental. I arrived at 9:45 and left with the truck at 11:10. It was just to long of a process . I struggled to give uhaul an average rating.

Tom Mulroy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT DAVENPORT  |  First Impressions 
Rating:
5.0

Never used a facility as nice.

don roberts  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Corey Barlow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony England  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES HALL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Purves  |  First Impressions 
Rating:
5.0

I had a really bad experience renting the truck in another city but Jonathan in Athens was very professional and resolved those issues. Moving into storage was very easy. The facility is very clean and we are very happy with it. U Haul provide moving carts which helped tremendously and it was really easy to find the unit with the map that was provided. I also really liked the security system. Much better than most places I have seen. I would highly recommend the facility to anyone needing to rent storage.

Andrew Powell  |  First Impressions 
Rating:
4.0

The check in process was long and only two agents checking in customers. They were nice and it was convenient having everything in one place.

Debra Oxford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elya Courtney  |  First Impressions 
Rating:
1.0

Waited a very long time to check in for a box truck and storage unit. I had checked in online but still waited. By the time it was my turn in line they could only help me with my box truck. The other person for the storage unit was not around and that I would have to wait for the storage person. I just waited in line??? Why do I need to wait again? I left so I could pack up my daughters dork room. There was a time frame for move out that day. Which meant after packing up all her furniture I had to come back and wait in line again. This process which was suppose to be quick because of the “online check in” was painfully slow. The staff was nice but considering it was move out dates for UGA you would think you would schedule staff accordingly. The other people in line were also waiting a long time and having worse issues than I. I guess I should consider myself. lucky. I’ve used another Uhaul facility in Athens and did not have these issues.

SEAN PHILLIPS  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful!

joshua simer  |  First Impressions 
Rating:
4.0

Everything was good except your computer system kept messing up, they had to redo my order three times, I had to come back after that to get them to fix it again. The staff were always kind and helpful but y’all need to fix the problems and glitches with your system.

Joshua Rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cuyler Luke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TABITHA YOUNGBLOOD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly McCord  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DANIELPRIESTAF MYERS  |  Overall Experience 
Rating:
5.0

Very helpful staff! However, during minor emergency UHaul Corporation shoots self in the foot with their automated phone system jacking around customers with their artificial intelligence brilliance. When someone has a trailer sperate while still at the facility, phone system automated routing is inexcusable, poor thinking on corporate! Otherwise, this staff were profusely apologetic.

Charle Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra russo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damien Bradburn  |  First Impressions 
Rating:
2.0

I needed after hours exception.

victoria thomas  |  First Impressions 
Rating:
5.0

Keep up the good work 👍

Mittis Pope Se  |  First Impressions 
Rating:
5.0

Bianca and her team are excellent.

DANIELPRIESTAF MYERS  |  First Impressions 
Rating:
4.0

It's nice to go in a facility that has courtesy and helpful customer service

Yolanda Ingram  |  Overall Experience 
Rating:
2.0

Hard to rate because facility was fine, but U-Haul in general was not a good experience. Not enough characters to explain why.

Melissa Hills  |  Overall Experience 
Rating:
1.0

Every time I went the staff seemed uneducated on what they had to do. My contract for the storage unit I had, had the improper unit number on it. I will never use this location again

MItchell Hardy  |  Overall Experience 
Rating:
5.0

very good unit clean and well maintained

WILLIAM PFEIFER  |  Overall Experience 
Rating:
5.0

Very helpful and courteous

Yolanda Ingram  |  First Impressions 
Rating:
5.0

Staff is super friendly and prices were unbeatable.

Heather Johnson  |  First Impressions 
Rating:
5.0

Mandy, the general manager, was incredibly helpful and very nice .... both on the phone before I sent my Ubox down to Athens from New York and after I arrived. It all went perfectly, thanks to her!

Jean Penrod  |  Overall Experience 
Rating:
5.0

Good experience

Brenda Paulk  |  Overall Experience 
Rating:
5.0

Very good crew working at that location.

MOSES PERDUE  |  Overall Experience 
Rating:
2.0

Worst experience from rental to unloading. Left a review in detail. As far as facility, the staff was incompetent and didnt seem to care if they could please the customer. The female manager tried

Marla Backer  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top