Show a customer what is available prior to just assigning an item. Some of the trailers need repair and correct tires installed.AARON T.
U-Haul Moving & Storage of North Downtown Athens
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Mark C.
El cliente no dejó un comentario.Dyuti A.
El cliente no dejó un comentario.JAMES H.
when busy should have more than 1 person working...rita P.
El cliente no dejó un comentario.SOPHIA H.
Extraordinario servicio al clienteKIMBERLY J.
El cliente no dejó un comentario.PATRICE A.
Everything looks greatHenry Sohre K.
El cliente no dejó un comentario.RICHARD P.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.Samantha S.
El cliente no dejó un comentario.Howard S.
El cliente no dejó un comentario.CHARLIE D.
The first rental went smoothly. The second one did not. Only having one person working? I waited 30 minutes to pick up and 30 minutes at drop off. That poor girl was all by herself and there were three people behind me. You need at least two people working at this location.Elizabeth W.
Fast and easy returnBRIAN E.
The estimated full cost of the. Uhaul rental should be more clear the prices say 29$ 39$ and 49$ for. The trucks witch is not how much they cost because you have to drive the truck there for it cost a lot more than 39$ a dayDERRICK B.
El cliente no dejó un comentario.Melissa B.
Super job and very nice people to work with. I will rent again. Thank youTERRENCE K.
El cliente no dejó un comentario.DEVIN R.
They did a great jobMARCUS B.
El cliente no dejó un comentario.Haning X.
El cliente no dejó un comentario.Cynthia C.
The check in and check put process was not pleasant. One clerk and multiple customers lead to way too much waiting.John B.
El cliente no dejó un comentario.Donn S.
El cliente no dejó un comentario.janette R.
El cliente no dejó un comentario.DANIELPRIESTAF M. | Overall Experience
Really great facility, I have used them several times and always perfect!!Joan T.
El cliente no dejó un comentario.Adriane L.
We originally stopped at the Atlanta Hwy location to pick up a truck and was sent to North Ave, because despite you having the truck we needed on the lot it wasn't available for 1-way trips. I'm sure there is some reason behind it but I can't imagine one that isn't completely ridiculous.ERIC B.
Make sure the people working there know how to do their job and make sure the equipment that is rented online is actually available and working at the site.Alyssa C.
Someone should always be present in the counter. When I went inside, there was no one for at least 5 minutes.MD FARHAD HOSSAI M.
El cliente no dejó un comentario.Max G.
El cliente no dejó un comentario.Bryan C.
El cliente no dejó un comentario.DAVID P.
Bianca and team are amazing professionals !Lori L.
Very helpful staff! However, during minor emergency UHaul Corporation shoots self in the foot with their automated phone system jacking around customers with their artificial intelligence brilliance. When someone has a trailer sperate while still at the facility, phone system automated routing is inexcusable, poor thinking on corporate! Otherwise, this staff were profusely apologetic.Charle W. | Overall Experience
El cliente no dejó un comentario.DONTERRIS G.
El cliente no dejó un comentario.GANESH S.
Bianca was awesome.Raissa C.
El cliente no dejó un comentario.debra r. | First Impressions
El cliente no dejó un comentario.Tristen D.
Only one associate to man the entire place on a busy Saturday morning, bad management. This was an alternative location as my chosen location was closed despite claiming to be open for my pickup day. My pickup was delayed by a day forcing a change to our travel plans. So much for the '$50 guarantee.' I will be using a competitor next time.Paul S.
El cliente no dejó un comentario.MATTHEW S.
El cliente no dejó un comentario.Damien B. | First Impressions
El cliente no dejó un comentario.KEVIN L.
I needed after hours exception.victoria t. | First Impressions
Keep up the good work 👍Mittis P. | First Impressions
The vehicle was need tire rotation, the air conditioner did not work properly the driver door would not close properlyBETTY B.
The associate that helped us, Abigail Coffman, was knowledgeable and helpful.Patrick M.
The manager at U-Haul in Athens that helped me was very nice and made me feel very respected. I don't usually get that from people. I am very grateful for her hospitality. Thank you very muchGEORGE G.
No issues for me. Quick and easy.John S.
The online check-in process was a nightmare, and after all I went through I still ended up having to go into an office to get the key. The whole point was to avoid going into an office. The identity verification is ridiculous and should be more transparent. People don't answer phone numbers they don't know these days, so trying to call someone to verify identity is a terrible tactic, especially because the user isn't told that someone is going to be called to give them a heads up.Lynnsey L.
Improvements needed when returning the rental truck. No one answering the phone after hour if you have problems online requirements. It is difficult to get anyone to answer the phone in a timely manner. Staff were polite and would rent again from this location.SONYA F.
I was in and outshantel W.
El cliente no dejó un comentario.Daniel R.
The odor in the truck was very very strong of air freshenerALEXA C.
El cliente no dejó un comentario.YOLANDA I.
Was unable to access the website for key box pickup so I had to go in and go through check in with the attendant. Didnt see the truck out front and was told the truck was parked across super market parking lot by the road- on the opposite end from the store- not ready for pickup. Truck smelled of smoke so bad I had to keep the windows down the entire time and the steering wheel was sticky.Dylan K.
El cliente no dejó un comentario.Yolanda I.
The associate was amazing ! Very nice , willing to work hard to get me in a uhaul in 15mins tops .Latrisha F.
El cliente no dejó un comentario.Meribeth M.
El cliente no dejó un comentario.ERNEST B.
Costimer servJOSE Z.
They did everything 100% right. Very helpful even in a tough situation. I'd highly recommend them. Thank you for making the day less stressful.CHERYL W.
Need a better Reservation process. I reserved 3 days prior to needing uhaul, completed online check ins & all. But when the day came i had to go through an act of congress & an hour of phone calls and face to face at uhaul just to get into a van that was supposed to already be reserved. But the manager at this location was the savior of my day and she absolutely did all she could to make sure she got me in a uhaul that day and I appreciate her dearly!!KEITH G.
I think it's kind of ridiculous that the trucks come with a tank that's less then halfJasmine C.
El cliente no dejó un comentario.TA'KEYA B.
El cliente no dejó un comentario.Dontrece S.
El cliente no dejó un comentario.Brandon B.
El cliente no dejó un comentario.Mary R.
Rented an open trailer. 1st trailer had NO WORKING trailer lights. 2nd trailer had ONE working trailer light. Had no choice but to take it. Upon return looked at bill had been charged for insurance I did not purchase. Took manager 30 minutes to recalculate correct charge. Looked at bank that evening had been charged twice instead of credit. Had to go back to location 2 days later to get charges straightened out and was told there would be no charge. That didn't happen either. Inquired about purchase price of trailers since I was told they are available for sale. No one ever returned the call, including the manager. I have used uhaul quite a bit overthe years. This locations management is terrible, she doesn't have a clue what's going on.Jennifer B.
3 employees, none wearing mask.MARK W.
Bianca and her team are excellent.DANIELPRIESTAF M. | First Impressions
El cliente no dejó un comentario.Taryn M.
El cliente no dejó un comentario.Sandy W.
The problem is your computer software. A mobile pickup turned into a two hour ordeal as the assigned cargo van wasn't on the premises and the available van wasn't in the U-Haul system. It took repeated calls by your staff (who were stellar) to Arizona to even get me into the available van. The van then needed air in the tires (dashboard light was on), it was on empty and the fuel light came on as I turned onto the street, the side door would not open unless the key was inserted into the lock and turned to right and the van had not been cleaned. Furthermore, on 9.11.20 I was given a credit for the appliance dolly ($10) which the staff could not apply when I returned on 9.12.20. The return was another 40 minute ordeal (again the staff worked hard). I should be given a full credit for the $126.17 charge. Anything less is an insult. There are four Enterprise rental locations near me and I've never had this happen before.David B.
El cliente no dejó un comentario.Adrienne J.
El cliente no dejó un comentario.STEVEN W.
El cliente no dejó un comentario.Kelly B.
When I arrive that morning to pick up my U-Haul, there seemed to be some confusion going on behind the counter. It appeared that there was no truck for my reservation but there was a key hanging on the hook but said that the vehicle needed to have maintenance. The morning manager had to modify in the computer in order to allow me to be able to rent this vehicle that obviously needed to be serviced. When I was driving down the highway, The vehicle would accelerate and break without me touching any petals. Once I got to my new house to unload the truck, it wouldn't even go up the driveway. When you mash the gas pedal nothing happened and the speedometer quit working. When I contacted the manager from the place that I rented, she said that I need to call roadside assistance. I tried to call them but I was on hold for 30 minutes and decided to hang up. When I crank the truck back up, it seem to be working fine again so I tried to return it to the U-Haul place . Once I got a few miles down the road it started to accelerate again and break without me touching anything. And then completely stopped so parked it on the side of the road. I tried once again to call roadside assistance and was on hold for a very long time. At this point I had to leave the U-Haul because my family was following in the car behind me and it was 90Â° outside . After waiting an insane time, A lady named Pat picked up and seemed to be irritated with me as if this was all my fault. She couldn't seem to understand the situation and tried to tell me that I was gonna have to pay for the tow truck. A little later, I finally got in touch with somebody in a corporate office or something and she did a really good job of understanding the situation. I believe her name was Liz. I explains to her that it seems that the manager at the U-Haul store knowingly gave me a defective truck because they were running low and it almost caused me to get into an accident. A couple of hours later, the evening manager at the U-Haul store contacted me and informed me that I will not be charge. I am very grateful for that and for her to allow that but I am still really upset that the morning manager gave me a defective truck and it made my entire move incredibly complicated.Jeremy D.
El cliente no dejó un comentario.Ridwan H.
El cliente no dejó un comentario.Stanley W.
El cliente no dejó un comentario.Clayton D.
When I initially made my online reservation I went to the location to be told they don't rent out trucks! I got a call from an associate 45 min after my pick up time to tell me this! The agent was very rude and uncaring after I asked why she didn't call me before my pick up time (Gainesville Office). After making another online reservation, I got a call saying there was no truck at that location and to pick up at a nearby location. My time was wasted, I had hired movers and had lost $100 before I even got a truck and got started. My reservation was for 1:30 at north Ave location, but it took about 45 min to check out & then another 20 min to go get the truck and sanitize. The north Ave manager (I think she was Puerto Rican), was extremely nice and went above and beyond to making my process easy, but my overall experience was not one I would recommend to anyone. I have rented from this company so many times, its the only company I use actually. I'm not sure if I would do business again & its sad because I'm buying a house and will need a truck again to move in a few months.LAKEYSHA M.
Process was slow despite the fact that I had checked in on line.Cody O.
Signs not very clear where to drop off equipment. Employees working were not interested in helping until after we let them know we only needed to drop something off.Katie H.
No issues with drop off.THOMAS K.
I appreciated the drive-up system - it was efficient and minimized contact. Woman we worked with to return our trailer was friendly and professional.Michael M.
Customer service was terrible. I waited 1.5 hours to drop out the truck. I had to wait unnecessarily because after all this time one employee just received the keys and didn't do any inspection to the truck. There should be a drop off box or something more efficient. Also, I saw many customer whose trucks were not available to pick up even after a reservation was done. This delayed all the service since it took one hour to solve this customer's problem while I was in line. This location is messy. The employees don't know what they're doing and they don't know either where their trucks are !Laura R.
El cliente no dejó un comentario.Joseph P.
All of the staff did a great job. Pick up and drop off were quite easy. GraciasPhilip H.
It was great! Everyone was helpful and kind. Thank you!!!Bonita B.
The low pressure tire light was on and you couldn't check the mileage because of it. I rented the $20 Uhaul and only had it for a few hours I topped it off back with gas and I was still charged an extra $15 on top of the $50 charge which is absolutely ridiculous. If I fill up the tank back to full I should not be charged per mile as well. And the fact that I rented a $20 Uhaul and it comes up all ready to be $50 is already a questionable thing not alone I had an extra $15 tacked on because of mileage which was maybe 50 miles roundtrip from the actual store where I rented the U-Haul from to the place where I was moving out to my new location and then back to the store. What I ever consider renting from this place or maybe U-Haul in general probably not.Melody T.
Keep up the great workLeah M.
From beginning to end this was a terrible experience. My card was charged before it should have been and for more money than quoted, the employee who hooked the trailer up to our truck di not know how to put the ball hitch on at all. My fiance had to do it. The employee walked away! He did not even unhook the other cargo trailer from the back of the one we rented...We had to unhook it ourselves. The manager does not know or even care to know about these issues. I spoke with her and she was nothing but defensive. Definitely will NEVER use this location again. Ghetto and unprofessional plus the cargo trailer did not even have working lights on it.Brandi D.
I haul sucks and I will NEVER ever ever use them again. I had the absolute worse experience beginning to end using them.Steve B.
El cliente no dejó un comentario.Raymond J.
They did an excellent job...the only potential issue was they were very busy and only 2 people to handle customers/phone calls. Suggest to have more on hand during peak rental hours ...especially opening shift. Overall though they handled everything efficiently and pleasantly!ðŸ˜ŠSAMUEL B.
El cliente no dejó un comentario.Jimmy G.
El cliente no dejó un comentario.Devon S.
Refused to give receipt of drop off. Then 3 days later I got a call asking why we didn't return the trailer! Lazy and unprofessional.Paul H.
El cliente no dejó un comentario.janna U.
Nothing. Just want to mention Torrey Wilson, the associate who helped me check in. He was very helpful, professional, and effective.Walter G.
Great service! I'm glad my reservation had to be switched to this location.JOHN F.
It's nice to go in a facility that has courtesy and helpful customer serviceYolanda I. | Overall Experience
Hard to rate because facility was fine, but U-Haul in general was not a good experience. Not enough characters to explain why.Melissa H. | Overall Experience
Every time I went the staff seemed uneducated on what they had to do. My contract for the storage unit I had, had the improper unit number on it. I will never use this location againMItchell H. | Overall Experience
very good unit clean and well maintainedWILLIAM P. | Overall Experience
Very helpful and courteousYolanda I. | First Impressions
Staff is super friendly and prices were unbeatable.Heather J. | First Impressions
Mandy, the general manager, was incredibly helpful and very nice .... both on the phone before I sent my Ubox down to Athens from New York and after I arrived. It all went perfectly, thanks to her!Jean P. | Overall Experience
Good experienceBrenda P. | Overall Experience
Very good crew working at that location.MOSES P. | Overall Experience
Worst experience from rental to unloading. Left a review in detail. As far as facility, the staff was incompetent and didnt seem to care if they could please the customer. The female manager triedMarla B. | Overall Experience
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