Excellent store with a manager and employees who were courteous, kind, and helpful. Specifically, the general manager, and her employee GC made the experience an enjoyable one. Well done!Sarah S.
Customer Reviews for U-Haul Moving & Storage of North Downtown Athens
Athens, GA 30601
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
In past experience the locations would have your truck or trailer out front ready to go for your reservation. I had to walk 100yds to get the truck I rented. I had pre ordered 2 queen mattress bags that were not given to me which I should have remembered. The girl who checked us in acted like she didn't want to be there. When I checked back in it took 25 min for someone to come out to the truck. Was told I would receive my receipt by email and that my total was $47 and some change. No receipt and charged 65 and some change. Definitely will choose a different location next time. I would choose a different company all together but unfortunately y'all are the only ones here that I know of.Jeremy H.
I rented the van a week ago and spoke to Johnathan Walworth. THe estimated expense for the van with additional mileage was $885. When I returned the van today, I explained that I had tried to go to the website to report a problem, but it stated that the link was no longer valid. I had not yet left the parking lot. When I rented the van, I did pay for the damage liability waiver and that was around $70. I made the comment that that should take care of any issue that needed repair. Now I find out that there is $95 due as a deductible for the windshield that cracked. It was there when I rented it. Not only that, but I received a bill for almost $2000!!! I waited at least 45 minutes, but had to get back to my office. When I had time, I have tried calling twice and got a recording that there was a wait of over 20 minutes. No offer to put me in the que and call back. Not to mention the Pickup and Van Best Rate Guarantee. Don't think so. If this is the way you run your company, I will never do business again with UHaul.GLORIA A.
There was only one person working when I checked in and when I returned my equipment. Made both wait times rather lengthy.MICAH L.
Everything was greatGLORIA H.
Everything was good except your computer system kept messing up, they had to redo my order three times, I had to come back after that to get them to fix it again. The staff were always kind and helpful but y'all need to fix the problems and glitches with your system.Joshua R. | First Impressions
El cliente no dejó un comentario.KENDRA R.
El cliente no dejó un comentario.SAM B.
El cliente no dejó un comentario.Norman W.
The best uhaul experience I've ever had. Gc in Athens was amazing and Connie from the Clermont location was the most helpful person I've dealt with on any phone call. She went above and beyond. Thank you guys so muchN Christopher A.
Absolutely great customer service. My only wish is that mileage charges weren't so high. .79 a mile is a lot for a cargo van.KAY-CAROLE D.
El cliente no dejó un comentario.Cuyler L. | First Impressions
El cliente no dejó un comentario.DOUGLAS M.
This location just looks ratty but the associates who work there were excellent and extremely helpful. By ratty I meant the mini mall where its located. the store was just fineJOHN V.
El cliente no dejó un comentario.DIANNAELAINE R.
The staff were incredibly nice and as helpful as they could be, but there weren't nearly enough people to handle the customer's needs. I have a good feeling that is by design of the corporate, private equity design. At one point, U-Haul was the definition of a good company, and has even become synonymous with truck rental. But, as with most things, the desire for ever-increasing profitability has diluted any semblance of a pleasant experience and has destroyed what was once a good paying job for employees. The computer system was down, the wait for any assistance was laughable and a very dystopian quote about human worth being tied to work productivity was ominously plastered on the wall of a bleak breakroom. All in all, I will be doing everything in my power to use other companies.VESS F.
El cliente no dejó un comentario.THOMAS F.
The guy ran outside helping everyone get their trailers loaded and he loaded my hand truck. He was so fast and patient. I've rented twenty two times over the years and this was greatLORI G.
El cliente no dejó un comentario.Noah G.
Extraordinario servicio al clienteLAMAR J.
El cliente no dejó un comentario.JALESA S.
The dolly it's self was too narrow for the vehicle I specified on the paperwork. Front bumper was damaged due to loading vehicle onto such a narrow dolly. Very sketchy ride home to say the least.JOHN Q.
Extraordinario servicio al clienteDEAUNDRA D.
El cliente no dejó un comentario.KOCH B.
The ubox was parked too close to the garage and the second one didn't have a closer to put the lock onMonica L.
El cliente no dejó un comentario.Julie C.
El cliente no dejó un comentario.BRETT B.
Very knowledgeable personnel and professionalKELVIN B.
Have weekly/monthly checks on the containers. One of them had two holes on the lower right from the outside-> in and some items inside were wet/humid. Nothing was damaged so it seems to have happened recently.Pedro M.
Quick drop off. Efficient.Patrick P.
No improvements needed. Beth the driver and customer service professional did an excellent job in every aspect and kept me informed via text on each step.Sheri B.
El cliente no dejó un comentario.Claude J. | First Impressions
El cliente no dejó un comentario.TABITHA Y. | First Impressions
El cliente no dejó un comentario.Holly M. | Online Move In
El cliente no dejó un comentario.Roscoe P.
El cliente no dejó un comentario.SHANTERA R.
El cliente no dejó un comentario.James J.
El cliente no dejó un comentario.BRYAN H.
Amazing custom services and super easy getting my equipmentPeyton S.
El cliente no dejó un comentario.NATHAN P.
I found your customer service excellent. As always.ANTONIO Z.
Person who checked me in was great!!!RICHARD M.
El cliente no dejó un comentario.LLOYD M.
El cliente no dejó un comentario.DERRICK J.
El cliente no dejó un comentario.RALPH B.
El cliente no dejó un comentario.Wilfredo G.
Show a customer what is available prior to just assigning an item. Some of the trailers need repair and correct tires installed.AARON T.
El cliente no dejó un comentario.Mark C.
El cliente no dejó un comentario.Dyuti A.
El cliente no dejó un comentario.JAMES H.
when busy should have more than 1 person working...rita P.
El cliente no dejó un comentario.SOPHIA H.
Extraordinario servicio al clienteKIMBERLY J.
El cliente no dejó un comentario.PATRICE A.
Everything looks greatHenry Sohre K.
El cliente no dejó un comentario.RICHARD P.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.Samantha S.
El cliente no dejó un comentario.Howard S.
El cliente no dejó un comentario.CHARLIE D.
The first rental went smoothly. The second one did not. Only having one person working? I waited 30 minutes to pick up and 30 minutes at drop off. That poor girl was all by herself and there were three people behind me. You need at least two people working at this location.Elizabeth W.
Fast and easy returnBRIAN E.
The estimated full cost of the. Uhaul rental should be more clear the prices say 29$ 39$ and 49$ for. The trucks witch is not how much they cost because you have to drive the truck there for it cost a lot more than 39$ a dayDERRICK B.
El cliente no dejó un comentario.Melissa B.
Super job and very nice people to work with. I will rent again. Thank youTERRENCE K.
El cliente no dejó un comentario.DEVIN R.
They did a great jobMARCUS B.
El cliente no dejó un comentario.Haning X.
El cliente no dejó un comentario.Cynthia C.
The check in and check put process was not pleasant. One clerk and multiple customers lead to way too much waiting.John B.
El cliente no dejó un comentario.Donn S.
El cliente no dejó un comentario.janette R.
El cliente no dejó un comentario.DANIELPRIESTAF M. | Overall Experience
Really great facility, I have used them several times and always perfect!!Joan T.
El cliente no dejó un comentario.Adriane L.
We originally stopped at the Atlanta Hwy location to pick up a truck and was sent to North Ave, because despite you having the truck we needed on the lot it wasn't available for 1-way trips. I'm sure there is some reason behind it but I can't imagine one that isn't completely ridiculous.ERIC B.
Make sure the people working there know how to do their job and make sure the equipment that is rented online is actually available and working at the site.Alyssa C.
Someone should always be present in the counter. When I went inside, there was no one for at least 5 minutes.MD FARHAD HOSSAI M.
El cliente no dejó un comentario.Max G.
El cliente no dejó un comentario.Bryan C.
El cliente no dejó un comentario.DAVID P.
Bianca and team are amazing professionals !Lori L.
Very helpful staff! However, during minor emergency UHaul Corporation shoots self in the foot with their automated phone system jacking around customers with their artificial intelligence brilliance. When someone has a trailer sperate while still at the facility, phone system automated routing is inexcusable, poor thinking on corporate! Otherwise, this staff were profusely apologetic.Charle W. | Overall Experience
El cliente no dejó un comentario.DONTERRIS G.
El cliente no dejó un comentario.GANESH S.
Bianca was awesome.Raissa C.
El cliente no dejó un comentario.debra r. | First Impressions
El cliente no dejó un comentario.Tristen D.
Only one associate to man the entire place on a busy Saturday morning, bad management. This was an alternative location as my chosen location was closed despite claiming to be open for my pickup day. My pickup was delayed by a day forcing a change to our travel plans. So much for the '$50 guarantee.' I will be using a competitor next time.Paul S.
El cliente no dejó un comentario.MATTHEW S.
El cliente no dejó un comentario.Damien B. | First Impressions
El cliente no dejó un comentario.KEVIN L.
I needed after hours exception.victoria t. | First Impressions
Keep up the good work 👍Mittis P. | First Impressions
The vehicle was need tire rotation, the air conditioner did not work properly the driver door would not close properlyBETTY B.
The associate that helped us, Abigail Coffman, was knowledgeable and helpful.Patrick M.
The manager at U-Haul in Athens that helped me was very nice and made me feel very respected. I don't usually get that from people. I am very grateful for her hospitality. Thank you very muchGEORGE G.
No issues for me. Quick and easy.John S.
The online check-in process was a nightmare, and after all I went through I still ended up having to go into an office to get the key. The whole point was to avoid going into an office. The identity verification is ridiculous and should be more transparent. People don't answer phone numbers they don't know these days, so trying to call someone to verify identity is a terrible tactic, especially because the user isn't told that someone is going to be called to give them a heads up.Lynnsey L.
Improvements needed when returning the rental truck. No one answering the phone after hour if you have problems online requirements. It is difficult to get anyone to answer the phone in a timely manner. Staff were polite and would rent again from this location.SONYA F.
I was in and outshantel W.
El cliente no dejó un comentario.Daniel R.
The odor in the truck was very very strong of air freshenerALEXA C.
El cliente no dejó un comentario.YOLANDA I.
Was unable to access the website for key box pickup so I had to go in and go through check in with the attendant. Didnt see the truck out front and was told the truck was parked across super market parking lot by the road- on the opposite end from the store- not ready for pickup. Truck smelled of smoke so bad I had to keep the windows down the entire time and the steering wheel was sticky.Dylan K.
El cliente no dejó un comentario.Yolanda I.
The associate was amazing ! Very nice , willing to work hard to get me in a uhaul in 15mins tops .Latrisha F.
El cliente no dejó un comentario.Meribeth M.
El cliente no dejó un comentario.ERNEST B.
Bianca and her team are excellent.DANIELPRIESTAF M. | First Impressions
It's nice to go in a facility that has courtesy and helpful customer serviceYolanda I. | Overall Experience
Hard to rate because facility was fine, but U-Haul in general was not a good experience. Not enough characters to explain why.Melissa H. | Overall Experience
Every time I went the staff seemed uneducated on what they had to do. My contract for the storage unit I had, had the improper unit number on it. I will never use this location againMItchell H. | Overall Experience
very good unit clean and well maintainedWILLIAM P. | Overall Experience
Very helpful and courteousYolanda I. | First Impressions
Staff is super friendly and prices were unbeatable.Heather J. | First Impressions
Mandy, the general manager, was incredibly helpful and very nice .... both on the phone before I sent my Ubox down to Athens from New York and after I arrived. It all went perfectly, thanks to her!Jean P. | Overall Experience
Good experienceBrenda P. | Overall Experience
Very good crew working at that location.MOSES P. | Overall Experience
Worst experience from rental to unloading. Left a review in detail. As far as facility, the staff was incompetent and didnt seem to care if they could please the customer. The female manager triedMarla B. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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