Customer Reviews for U-Haul Moving & Storage of North Carlisle

4,163 comentarios

1111 Harrisburg Pike   Carlisle, PA 17013
(Rt 11 W Of I-81)

(717) 249-8818

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(717) 249-8818

1111 Harrisburg Pike
Carlisle, PA 17013
(Rt 11 W Of I-81)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

Darlene was amazing!! Her customer service skills were phenomenal something that is truly lacking these days bc Ppl don't care. You can tell she is dedicated and hardworking!! It's sad that there are not more Ppl around like her that want to work and care about what they do!! Hopefully her boss and the Uhaul company appreciate her and make sure she is compensated for her hard work. She is someone that should be receiving a bonus bc she shows up and does her job not these Ppl that don't want to work and they are giving out sign on bonuses! Take care of the ones that are on the job first!!! So bottom line, I hope she is recognized by the company as a valuable employee if not shame on you!!!

KIMBERLY H. 
Clasificación:
1.0

El cliente no dejó un comentario.

MOHAMED M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN A. 
Clasificación:
5.0

Very friendly and helpful staff in Carlisle PA

CHRISTINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
4.0

Good overall and fair price. However, I was not familiar with the dash board controls and had to use on-the-job training to find the brake release and other switches myself. A little orientation would have helped.

STEPHEN A. 
Clasificación:
5.0

It was my first experience with u-haul, and it was very good. Very friendly.

RANDY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH D. 
Clasificación:
5.0

Excellent service. Easy transaction easy check out

SUSIE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
5.0

The gentleman who checked me in was great and the woman where I dropped off was very nice!

Thomas H. 
Clasificación:
4.0

The guy at the desk was very helpful. Give him a raise

CAMERON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex L. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN E. 
Clasificación:
1.0

El cliente no dejó un comentario.

KASHI M. 
Clasificación:
5.0

The worker refunded me some money Because the strap was broken from the store of pickup

DAMIAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

The staff came out and I handed them the key and left. Pleasant and cheetful. No muss, no fuss!

NANCY T. 
Clasificación:
1.0

if you divert someone's reservations to a new location that is FAR AWAY then mileage needs to be compensated somehow

SHAQUANA W. 
Clasificación:
5.0

UHaul came thru again for us with a great truck rental!! Thanks again UHaul.

CRAIG H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deshawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW N. 
Clasificación:
4.0

El cliente no dejó un comentario.

TONIA H. 
Clasificación:
5.0

Good overall experience.

Donald Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
4.0

It is at other end of town. I look forward to when it is on Walnut Bottom Rd which is closer for me. :-)

DANQUELL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

Darlene was amazing when returning the truck on Saturday afternoon. She was extremely busy and was able to handle my questions and requests with ease.

Sara C. 
Clasificación:
5.0

Third use of a Cargo Van this month, and all have been great experiences!

BRADLEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

Great Experience….😁👍🏻

SIGMUND H. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY R. 
Clasificación:
5.0

Asst. Mgr. Shawn was very helpful but it looked like he could have used additional staff. Overall, a very positive experience.

Ben O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA E. 
Clasificación:
5.0

Outstanding customer service.

Timothy E. 
Clasificación:
4.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

Throw in free dolls or moving blankets

Koleman D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR S. 
Clasificación:
5.0

No improvement needed, it was a perfect experience. Everyone was super nice, prompt in service, and exceeded my expectations.

LAVERRO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maitiai M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLAN M. 
Clasificación:
1.0

Not have your personnel lie to customers about what inventory you have available.

TRAVIS N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

excellent service

ARTHUR S. 
Clasificación:
5.0

Thanks for hooking and unhooking the trailer - made it easy on an old guy.

WALTER P. 
Clasificación:
3.0

Staff appear to be confused at how to handle customers utilizing the mobile pick-up and drop-off. The mobile process is lengthy and could be improved by having fewer steps at the physical pick-up/drop-off location. The staff member who handled my drop-off was particularly unpleasant to deal with. He pointed out that he could have charged me a cleaning fee for a negligible amount of dirt in the truck, but that he wouldn't, suggesting that I should be careful who I return it to because not everyone would be so nice. Charge me or don't, please don't imply that I'm receiving special treatment and should be grateful when, in fact, there was nothing out of the ordinary about the condition of the truck being returned. He later came over to my vehicle, forced another conversation and told me to be wary of "fleas and ticks" since he had spotted some while he was "cleaning." I find this outlandish since he was using a high powered air hose which, in my estimation, would have made it very difficult to spot any miniscule creatures that may or may not have been in the bed of the truck. Customer service could absolutely be improved on a global level and perhaps suggest that staffers should not be smoking while engaging with customers. Not a great experience this time around.

Kelly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELWOOD Y. 
Clasificación:
1.0

I am in the process of moving. I was looking for a truck to rent. It could've been any time out of the month of August. I explained to the individual in the store that I was not in a rush because I was moving out of the Carlisle Barracks. This office gives Soldiers ample time. The first problem was the person did not listen when I said I was not in a rush. Also, I was told this location did not have large size trucks for one way trips. I was a little confused about that comment. The person did not listen as I explained what I had to move out of the place. I needed a recommendation. Since what I explained went on deaf ears that meant I got the wrong size truck that day. I got a 10. I was moving my families belongings off base. Again, I said that I was not in a rush and I could've waited for a big truck. I was moving a three bedroom. The second problem was the initial date. It was wrong. I noticed that when I got my email. The last problem came when I was getting ready to leave and I looked at my receipt. I noticed I was not given the military discount. The person who was in the store working did not know how to make the adjustment. She made a phone call and said someone would have to call me to make the adjustment. Someone called me and apologized for what happened. I did get a military discount. With everything that has happened, not paying attention to a customer's wants and needs, I am going to end up renting another truck. That is a waste of my time and my money. I usually don't do surveys. I was so upset with everything that happened to me I just felt I needed to fill this one out. Also, I want someone to be aware of what is going on in hopes none of the above happens to another customer. Customer Service is so very important. Respectfully

CONNIEMARIE B. 
Clasificación:
1.0

El cliente no dejó un comentario.

BRIAN W. 
Clasificación:
5.0

Motorcycle trailor performed perfectly . Easy to rent , use and return . Very happy .

RANDY B. 
Clasificación:
5.0

Darlene Sims is the best!

BRADLEY C. 
Clasificación:
5.0

The passenger headlight was aimed straight down and the drivers side was aimed in the sky so it was undrivable at night

Zachary W. 
Clasificación:
5.0

Both agents were polite, efficient and quick with the check-out and return process.

FRANCIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

all good... from pick up to return

Eileen E. 
Clasificación:
3.0

U-Haul representative was not in a very pleasant mood. I was given a lecture because I arrived an hour late for the pick-up. I was never given any indication during the online reservation process that doing so would invite such treatment when I had paid to reserve the vehicle between certain hours. I was made to repeat information that I had already provided online during the reservation process. All in all, an unpleasant experience. The vehicle return, handled by a different employee, was quite pleasant.

Deb S. 
Clasificación:
5.0

The only comment I have us that out of the package of blankets, 3 were unusable. One was only 2'x3'. Another 3'x5'. The last one was so ripped up, it could not protect any furniture. Although I told the representative, I was not offered any % back for the unusable ones.

LINDA A. 
Clasificación:
5.0

I enjoyed the ability to do a quick drop off!

DANIEL V. 
Clasificación:
5.0

Quick and friendly staff. The only thing I do not like is taking a picture of my driver's license it is not a safe way to have our information out in text or phone world n do not like the idea of what happened to the picture after I left the building.

GLYNIS S. 
Clasificación:
4.0

Put gas like I was suppose to and then a a 2.12 charge ho through. This after you made me drive 22 miles out of way to pick truck up.

Vincent P. 
Clasificación:
5.0

None they were awesome

DIANA O. 
Clasificación:
5.0

Sales person was able to juggle multiple customers at once and didn't ignore anyone

BRETT C. 
Clasificación:
5.0

This location went out of their way to make sure I received the equipment that I ordered, picking it up from another location when the truck I requested became unavailable.

CYNTHIA J. 
Clasificación:
1.0

Train the employees to respect the customer because that guy that helped me was so rude. I never seen customer service like that. I will never go back to that place again.

ABDELATI K. 
Clasificación:
5.0

The folks there were great. The shop was clean and organized. Great area, and easy to pull in and pull out.

DAVIDRHORER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY M. 
Clasificación:
5.0

Customer service was incredible. Everyone was so nice and helpful!

Jill M. 
Clasificación:
5.0

Nothing, everyone is outstanding. It was incredible and seamless. The staff is pleasant, friendly, and most important knowledgeable.

MICHAEL B. 
Clasificación:
5.0

All good

JOHN L. 
Clasificación:
5.0

Nothing! I was in a pickle and this team in Carlisle helped me out. Also, the team was so nice.

CHRISTOPHER O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

I always have a good experience with the Carlisle location. Friendly people.

MARCELLA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIS Q. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROBERT Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAYSHIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEXANDER G. 
Clasificación:
5.0

knowledgeable and helpful staff.

Lance S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARINMITCHELL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia L.  |  Overall Experience 
Clasificación:
5.0

Jesse was amazing, very kind and helpful, I told him my husband passed away and I was a bit lost he was compassionate ! Thanks uhaul!

ruth h.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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