El cliente no dejó un comentario.DEIDRE L.
Customer Reviews for U-Haul Moving & Storage of North Canton
North Canton, OH 44720
(Heading N on Whipple Ave - We will be on the left side after Ron Marhofer)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.Malissa F. | First Impressions
El cliente no dejó un comentario.Damien B. | First Impressions
We were satisfied until the very end. We emptied one of our units 6 weeks before the due date and the second one 2 weeks before the due date. SEVERAL people told us we would get a refund on the unused time after our final unit was emptied. Upon completion we were told refunds are not done. This wasn't fair as uhaul could have re-rented these units and gotten double money on them. We've learned our lesson. Next time we will keep the units, empty or not until the very last minute!Debra B. | Overall Experience
Storage was good. Jeff at the whipple store horrible. I didn't appreciate him sending me down to the uhaul store in the drug infested area in canton. He had told me the truck would be available at the whipple location once we arrived @ the whipple store I was told to pickup on E Tusc. After arriving @ the store on Tusc. the young lady could not find my rsvp. Back to whipple the gentleman had to call the manager to get things straightened out. Manager upgraded truck. Rsvp a second truck & Jeff once again screwed up. He was to schedule pickup Canton & return & he did not. Manager once again took care of the problem. No I will recommend renting truck from uhaul location. Jeff horrible poor customer service never smiled & I pray he didn't do what he did based on what he THOUGHT was social economics. I can assure whatever the cost for rental we can afford. I felt he judge me on the color of my skin / social economics. I would like a feed back. GraciasNELDA H. | Overall Experience
El cliente no dejó un comentario.Randall t H.
There is a Uhaul location in Tallmadge, where I was living. Instead of picking up there or a few miles away in Akron, I had to drive 50 miles round trip to pick up in North Canton.Anna H.
El cliente no dejó un comentario.Bill H.
I have zero issues with the location itself. Rosie is great and deserves a raise. What I do not like is uhaul itself. You cannot for the life get ahold of anyone. When you call it gets directed to customer service. On hold for 30 min plus at minimum. Piss poor communication to say the least. Pay your employees more and you might actually have workers..... This is not a one time rental. I rent from uhual 2-3 times per week and it is a shit show every single time trying to reserve a truck. Again this has nothing to do with the location or workers this is for corporate and management.CORY D.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Eric R.
El cliente no dejó un comentario.Ian D.
El cliente no dejó un comentario.FOSTER W.
El cliente no dejó un comentario.Paige D.
Everything was perfect and there is nothing that could be improved.I definitely would use this Uhaul store again.CHRISTEL C.
El cliente no dejó un comentario.Erika W. | First Impressions
El cliente no dejó un comentario.JOSEPH S.
Management and staff at this facility are outstanding and easy to work with. They are very knowledgeable and are always ready to resolve any issues that may arise. They definitely represent U-Haul in a very professional and courteous manner. In the future and as the need arises, we will only consider using this facility.tom t. | Overall Experience
I estimated 15 miles of travel to the attendant using the truck. I traveled 19. So I was charged 24 dollars for gas because the guy said it was at 3/8th tank instead of half and charged me for 5 gallons of gas. So unless the trucks get like 4 mpg, feels like I was ripped off.JUSTIN F.
Please make sure that the windows are cleaned!TIMOTHY W.
El cliente no dejó un comentario.William G.
I feel all tow behind trailers should come with a spare tire. The sales person said it would be up to the customer to have a new tire put on. That is not right. Also each uhaul store should have a person answering the phones. I tried many times to contact the store to confirm a trailer would be there, but always got transferred to the main office. My concerns were the moving process would not go smoothly due to a trailer not being there on time.TIMOTHY S.
Employee was very pleasant and courteous with me. answered all questions. Also stated the deposit would definitely be returned in a few business days. He saw where I picked up the truck and stated that he's heard a lot of issues with the Reynolds store!Susan B.
I originally paid $220 for a 24 hrs 26 foot truck. Paid for an additional 100 miles and only ended up using less than 15 of those miles, and put an extra quarter tank of gas left than how we originally got it and returned the truck earlier than the expiration time at 5pm. My partner and I aren't thrilled that we paid over $200 for a 24 hrs rental car that we had to drive ourselves paid $80 in gas, and only drove less than 90 miles in. Totaling in about a $300 purchase. Idk why someone didn't suggest a larger refund than $20.Jessika N.
Have better and more available customer service reps Don't charge customers without them having any knowledge of what your charging for. Communication something we all should have being in a buisnessCordell G.
El cliente no dejó un comentario.Thomas T.
El cliente no dejó un comentario.Jason W.
That's a good question! Just keep doing what you're doing. Excellent service!!David P.
¡Gracias!amber n. | Overall Experience
El cliente no dejó un comentario.Douglas W.
My things were broken and boxes crushed. Even when marked fragile. Things were all over the container. I was then charged extra and never refunded the money. Will never use Uhaul again!!!! Also going to contact the BBBHeather S.
El cliente no dejó un comentario.MELISSA T.
I didn't care at all for the really extended truck return requirements. Take me back to just being able to drop off the truck and keys and then uhaul ppl go over everything later as far as checking mileage, cleanliness, and such. I don't mind waiting for my bill if all I have to do is drop off truckPaul L.
El cliente no dejó un comentario.VERUS M.
Nothing both pick & return personnel were excellent. Will use this location again. The DeansDewey D.
Mike Ellis was by himself in this busy store and still did a great job. Get him some help!Norman W.
The associates are very friendly and usefulEVGENY G.
El cliente no dejó un comentario.Mary S.
El cliente no dejó un comentario.JAYSON E.
It seemed the trailer was not checked which I learned at dropoff with rusted chains and broken link. There was equipment left in the trailer prior to tentalSteven L.
El cliente no dejó un comentario.Brad C.
El cliente no dejó un comentario.craig s. | First Impressions
Had to wait for a long time before workers came to counter. Staff just pointed me in the direction of the truck rather than walking me the whole way there.TIMOTHY H.
El cliente no dejó un comentario.CURTIS R.
The first UHaul truck we were given the air conditioner was not working. My husband went back into the office and told the young man. There was another truck available and the air conditioning was working. We were thankful they had another truck available because it was a VERY hot day! Matt took really good care of us!TIMOTHY T.
El cliente no dejó un comentario.Cathy H.
El cliente no dejó un comentario.Timothy W.
Update computer online inventory. Reserved 2 storage units 6 weeks in advance. After relocating at the family and driving a 26 foot truck for 6 hours, arrive and am told no storage was available. Now, the manager was helpful finding other storage options. Not, never should have happen. No Reason why available inventory cannot be integrated real time to online sales options. Very disappointedBrian F.
Please have staff answer customer calls to help customers determine best rental options for trucks. I reserved and rented a 15 ft truck because I wasn't sure the compartment section of the 10 ft truck would accommodate a 91' sofa and chair. I spent 94.00 plus 20.00 gas to haul a sofa from American Cancer Society's Discover Shop to Belden village area. That seems very steep in cost to me. Might have been more cost effective if I had clarification about the 10ft truck. .LISA H.
El cliente no dejó un comentario.MARTIN P.
Very easy check out and the gentleman was very nice.JANINE V.
I was told a price and was supposed to get $40 back but only got $19 bc y'all's app didn't work so I was charged a fucking over night fee. Dumb as fuck. No I don't have money to feed my kids this week. Guess it's to the streets to get my kids food in their bellies.Raegan P.
El cliente no dejó un comentario.Ruth J.
Booked a trailer on website. When we arrived to pickup trailer, it was not ready. There was a 15 wait. The young man assisted with the hooking up of the trailer to my car. Great price when the trailer is returned to the pickup location. Easy peasy drop off after hours using the website. We have rented from this location a couple of times and will continue to in the future.David B.
Everything was greatAlisha M.
I keep returning to this Uhaul location because of its friendly and helpful staff. I just rented first storage unit at this location and it is by the best I have ever used!Curtis R. | First Impressions
El cliente no dejó un comentario.CURTIS R.
Same. Checking was smooth and proficient ðŸ˜€Robert H.
El cliente no dejó un comentario.DEBRA S.
El cliente no dejó un comentario.RANDALL W.
El cliente no dejó un comentario.Samantha G. | Overall Experience
Just confirm that the trailer I rented is actually available on site for my pickup. Follow up emails just don't seem to be useful if the lack of equipment when it should be on site when it is supposed to be. Whipple Avenue bailed me out and she did a good job. DonDONALD B.
El cliente no dejó un comentario.Joshua C.
El cliente no dejó un comentario.MA B.
El cliente no dejó un comentario.Misty B. | First Impressions
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.Michael L. | First Impressions
El cliente no dejó un comentario.Janet R.
Thank you, great customer service! Very quick, also and I appreciate that!amber n. | First Impressions
The worker who aided me in my pick up was amazing. Fast and on it. The self return process was a little buggy when using my Safari app to return. I had to download Google Chrome for it to work.Devin S.
El cliente no dejó un comentario.TODD A. | Online Move In
Ready and on time. Quick and professional.Stephen M.
El cliente no dejó un comentario.Ryan R. | First Impressions
I originally had a reservation at the other whipple ave store. My reserved truck was taken for maintenance in the am and the workers didn't stop them, come up with another truck, nor care that my reserved truck wasn't there. They sent me to this store where the manager was not friendly and didn't seem to care that the other store screwed me over. She gave me a slight amount off but it didn't make up for the lost time and inconvenience towards myself.DAVID Z.
El cliente no dejó un comentario.SHERYL T.
El cliente no dejó un comentario.Hannah T.
El cliente no dejó un comentario.Terry C.
Paid for pads didn't get them. Also was not happy with them shifting my pick up location to over 50 miles away Had to call them three times and was on hold for over 50 minutes each time. If the first call answered would have documented our conversation. I would not have had to call a second time. The third time I called to let them know I didn't get the pads I ordered. Again not documented. So when I return the truck they have no record of me not receiving moving padsDenise B.
Very nice people to deal withRobert D.
The staff was exceptional and facility top notch. Great experience!Elizabeth R. | First Impressions
James was there by himself....juggled 4 check in trucks,one customer refund for a return item not needed and me. He did an amazing job! Store should have AT LEASTtwo people at all times. It wouldn't cost u haul that much.Norman W.
El cliente no dejó un comentario.Ben I.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.Rickie D.
Answer the phone for starters. Don't give away my reserved unit. The workers tried to accommodate us and gave us "deals" because we had to rent 4 units instead of 1 because of their mistake. They told us as well that we wouldn't be charged for our unexpected 2nd day using the truck but they charged us anyway. Now instead of paying $115 a month, I'm paying $300 and I for charged an extra $40 for the truck. Its nice the units are alarmed. But maybe be more careful about removing the alarm when you assign the units to unexpecting customers.James W.
El cliente no dejó un comentario.ABIGAIL P.
The young lady at the counter was helpful and professional. Very good at her job. TyCHRIS C.
El cliente no dejó un comentario.JERRY E.
The best customer service ever. Anna was just phenomenal. TyKENNY E.
El cliente no dejó un comentario.JOSHUA Z.
Scheduling department was terrible. Vary difficult to use because the lack of being able to communicate the rules of rental.PHILLIP C.
El cliente no dejó un comentario.JOSEPH B.
El cliente no dejó un comentario.Nancy N.
The Manager / Assistant Manager MIchael went over and above with his customer service. For this reason alone, I would reuse this location.DIANA L.
Every thing went wellBOBBY S.
Jimmy was great and got me all set up very quickly. It was easy and I'll definitely be back to this location.Chad O.
Very professional locationDANNY S.
El cliente no dejó un comentario.JEFFREY M.
The customer service here was fantastic! They were quick when it came to finalizing our reservation and got everything hooked up and we were on our way in no time!Anthony C.
Everything was awesome!!! Thank you! The employees were great!Loarn C.
Workers were friendly and helpful.ERIC W.
El cliente no dejó un comentario.KENNETH A.
El cliente no dejó un comentario.KERI D.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.Judy M.
Awesome! Best experience ever! 3 minutes to drop off & get emailed receipt.Stephen L.
Pick up and drop off were great. They hooked it up in West Virginia and disconnected it in Ohio.John B.
El cliente no dejó un comentario.Jarrod S.
El cliente no dejó un comentario.JOHN N.
El cliente no dejó un comentario.ROBERT S.
Class act operation meeting all my moving and storage needs. Highly recommend the experience to others. DHDAVID H.
I ordered a utility Dolly but one was not in the truck or vanValerie R.
Was not expecting two 5x10 units when I reserved a 10x10. Fortunately I had enough room for everything and was able to fit all through doors.Scott E. | First Impressions
El cliente no dejó un comentario.GEORGE D.
The staff was very knowledgeable and helpful.Stephen D.
Take care of the independent areas. There is no excuse for corporate to treat them like second class citizens.KATHLEEN P.
El cliente no dejó un comentario.louis b. | Overall Experience
El cliente no dejó un comentario.Carlos C. | First Impressions
Due to ur storage system being down. They couldn't rent a storage unit to me. Even though I reserved one a week earlier. But expected me to pay for an xtra day to rent the truck. To keep my stuff in.. Assistant Manager was very rude. (Granted at this point I was not happy) He rufused to comp any of this contract for my inconvenience. And none of this was my fault. I am not happy...DANIELA M. | First Impressions
El cliente no dejó un comentario.Mark P. | Overall Experience
Everything in my UHaul experience was positive, except the Tow Dolly experience in Toronto.... They sent me to a facility that did NOT have a Tow Dolly...... And I wasted a lot of time driving across town to get one.... Then their computer didn't show that I had already paid for the Dolly..... Anyway, it all got worked out, but a lot of time was wasted!!!heidemarie g. | First Impressions
El cliente no dejó un comentario.Pam S. | Overall Experience
El cliente no dejó un comentario.KARI F. | Overall Experience
Thank you I'm hoping to get a spot this fall again.lorenzo j. | Overall Experience
Need more than 1 person working on a Saturday and SundayKENNETH G. | First Impressions
El cliente no dejó un comentario.Scott K. | Overall Experience
Codey Reed was exceptionally helpful, courteous, and made it very easy to obtain a space. He explained the unit, the security and protocols in detail. He is an asset to the company.Andreas C. | First Impressions
El cliente no dejó un comentario.Casey B. | Overall Experience
Could not have been easier!Paul B. | First Impressions
El cliente no dejó un comentario.emacelino r. | Overall Experience
I take all my friends to U-Haul when they need to move. So easy and so much cheaper than other companies.amy b. | Overall Experience
I have worked with several U-Haul locations and the experience gets better and better each time. The all-inclusive moving experience takes the worry out of relocating.amy b. | First Impressions
The gentleman that checked me in was excellent! My complaint is with the condition of the facility itself. There were absoluteLy no lights working in the hallway & was told it couldn't be fixed until Monday (after moving day). Could not see anything inside of my unit. Snow was not cleared around the door so we could not get carts to work. As soon as you walk in there is nothing but others peoples JUNK facing you. I paid slightly less for a PRISTINE unit in MI that i could even drive my vehicle into for loading/unloading. I will be looking for a different storage unit elsewhere. I always have a good experience with truck rental & my friends unit was decent, but this was way below my expectations (especially of Uhaul) for the price.Mishelle L. | First Impressions
My experience with my storage unit was down right horrible. The staff at this location is one of the worst staffs I've seen in any business that is still open. They are not accommodating, make you jump through hoops to get things done and sometimes down-right nasty. I would not recommend this facility or ANY of their services to anyone. I will try and avoid uHaul altogether from here on out due to my latest experience. Someone needs to take a close look at this location and how it is ran and the people that are running it.Cory S. | Overall Experience
Codey Reed was very helpful. This is the first time we rented a unit and he was patient with us.Pam S. | First Impressions
The storage units are smaller than they say they are.Brittany H. | Online Move In
My husband was very upset that he was not verbally told he had to have a special lock. He went to Home Depot and had masterlocks all keyed the same only to find out by a notice hanging on the unit doors that those locks were not allowed. Other than that everything was tip top.Cheri M. | Overall Experience
The gentleman that we rented the unit from gave us instructions like we had been there before. It took us awhile to figure things out.Ken S. | First Impressions
El cliente no dejó un comentario.JIM S. | Overall Experience
Awesome people I never had a bad experience with any of the staff. Even during closing time they made sure I was cared for. Thank you for employing young respectable men and women.JAMES W. | Overall Experience
I am very pleased with this U-haul location. This will be my first choice if the need arises in the future. ¡Gracias!terri p. | Overall Experience
El cliente no dejó un comentario.Mars Wrigley C. | Overall Experience
Was told I had access until 10:00 pm. Got there at 7:30 pm and could not get access per instructions given to me. Had to call number on door for manager. First she did not answer cell phone. Had to call second time before she answered. She said I had to use both access places because it was after 7:00 pm. I did and door opened but not sliding door. Had to call her a third time to find out how to open sliding door. Was told it would not open because it was after 7:00 pm. When I went to open unit I rented it was full of trash and had not been swept. We had to find a broom and sweep it and clean out trash. I call her a fourth time to report this. She called me today and apologized for all the trouble and dirty unit. She said she noted on my account I would get 20% off for the rest of my rental. I asked her why the representative did not inform me of additional things to access after 7:00pm. She said she would talk to them but could not answer this because she was not there when I rented. If I had not been able to contact her last night I would have been denied access. I had a semi truck making delivery at 8:00 pm. He would have been required to stay over until today and I would not have been able to have my help with unloading.Sharon V. | First Impressions
Rude and added extra surchargesLori M. | Overall Experience
El cliente no dejó un comentario.John F. | Overall Experience
El cliente no dejó un comentario.Myron Y. | First Impressions
We just didn't need that much square footage & heated storage anymore. Great service from Jessi and her team. Thanks for the great service ChadAuto Connection Inc C. | Overall Experience
El cliente no dejó un comentario.Dwan R. | Overall Experience
The only issue I had was staff shortage, and lack of customer service (answering calls, long wait/hold times).Wendy F. | Overall Experience
The staff was friendly. The storage was convenient and on site.Stacey S. | First Impressions
El cliente no dejó un comentario.tom t. | First Impressions
El cliente no dejó un comentario.DAVID S. | First Impressions
Very clean and friendly staff.LaShawna R. | Overall Experience
Codey did an excellent job working through all of my issues.Dwan R. | First Impressions
El cliente no dejó un comentario.Dana B. | First Impressions
El cliente no dejó un comentario.Debra F. | Overall Experience
Worked great for us. We needed a small unit for a shorter period of time under 6 months- only thing would have made it better if unit was upfront- but was well lit and always clean.Debra T. | Overall Experience
El cliente no dejó un comentario.melissa e. | Overall Experience
El cliente no dejó un comentario.SHAWN K. | Overall Experience
El cliente no dejó un comentario.Vera V. | First Impressions
El cliente no dejó un comentario.Velinda R. | Overall Experience
El cliente no dejó un comentario.Kristi R. | Overall Experience
I had a very positive experience with this U Haul facility. I will recommend it to my friends. The staff was easy to work with and very pleasant. Very clean.Katherine F. | Overall Experience
Very helpful the team all the time the service is excellent I recommend 100%.Angie C. | Overall Experience
Convenient location. Easy access to get in and unload the trailer. Garage was clean and in very good conditionHarold A. | First Impressions
They were very nice and helpful. Made my day stress-free.Arlene M. | First Impressions
El cliente no dejó un comentario.george s. | Overall Experience
El cliente no dejó un comentario.Greg B. | First Impressions
El cliente no dejó un comentario.Brittany I. | Overall Experience
El cliente no dejó un comentario.Joshua J. | Overall Experience
El cliente no dejó un comentario.Danielle M. | Overall Experience
The staff is very helpfulLawrence M. | Overall Experience
El cliente no dejó un comentario.Lisa B. | Overall Experience
Wonderful place. I would use them againPenny M. | Overall Experience
bathrooms were very clean …..did a truck rental and a locker rental … very easy processJoan A. | First Impressions
El cliente no dejó un comentario.Elizabeth A. | First Impressions
They worked with me great. Thanksray p. | Overall Experience
Staff was very helpful, especially Jesse.Donald G. | Overall Experience
El cliente no dejó un comentario.Lennie C. | Overall Experience
El cliente no dejó un comentario.Amy Jo H. | Overall Experience
El cliente no dejó un comentario.Jennifer K. | Overall Experience
The climate controlled unit was always clean, secure and steps were obviously taken to prevent damage by rodents and insects. No complaints.Janelle H. | Overall Experience
Elizabeth was very friendly and she know what she was talking about the other two people needs more trainingmichelle w. | First Impressions
Very nice facility. I visited it several times and it is always clean. The best part is that staff is extremely professional and helpful.HAROON A. | Overall Experience
The Best customer service staff at North Canton, Oh location on Whipple Ave.HAROON A. | First Impressions
Jessi was customer-friendly, knowledgeable, and clearly explained the procedures. The facility itself is immaculate and secure.Daniel S. | First Impressions
Working with Avery was a pleasant experience: he is a kind, thoughtful, and caring person.Brian H. | Overall Experience
Personal very helpful and friendlyBlaine I. | First Impressions
Staff is great!!Tracy O. | Overall Experience
The staff there is amazing! Always very friendly and go out of their way to help.Andrea B. | Overall Experience
very nice place!Greg R. | Overall Experience
Exceptional customer service, unmatched professionalism. In this day and time when customer service is almost nonexistent, I'm always pleasantly surprised with the staff at this location.Lisa B. | First Impressions
Was very happy with the lady that helped us.. I'm1000% satisfied.. I rented a unit that was to small when she showed me i ask her if i could change it for a bigger one with no hesitation.. Thank you!!Andrew Z. | First Impressions
Jessi and the crew have been great to work withAuto Connection Inc C. | First Impressions
Customer service helpful & friendly!Tracy O. | First Impressions
Good service & equipment.TOM D. | Reservación
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