Comentarios de los clientes para U-Haul Moving & Storage of North Bergen

It was a pleasure doing business with Michael Araujo (General Manager) and his team at U-Haul Moving & Storage of North Bergen. Michael went above and beyond to ensure that I was able to get access to the storage facility after hours. I am grateful for his professionalism and courteous nature.

Fue una experiencia agradable tanto con el personal de atencion al cliente como el acceso seguro y practico a las instalaciones de almacenamiento. Excelente limpieza ! Muy satisfecho...!!!

Excelente service thanks you

Everything about the experience went smoothly. Highly recommend based on service and price.

Awesome experience

Great customer service

Only wish it was accessible 24 hours. My work schedule keeps me out until late at night and I had to leave work early to get there while access was available, which meant I lost out on working and money. The staff is AWESOME especially Anky she is the best and José is very friendly and helpful as well. The only suggestion would be to fix the area in the doorways because the large chunks in the concrete make it very difficult to push or pull the carts to the door without loosing your stuff and if the edges were feathered down better the carts would roll much better. Other than that it was a very good experience and I would highly recommend.

Detail ALL of the fees in addition to the rate to rent trucks / equipment. Provide a printout of some sort of all costs and any other important information that should be given.

Location is excellent and staff very helpful! Preregistration is complicated.

The young lady who help me she was very polite and very for Fessional

Everything was great the people were fast and professional

Just one minor suggestion for customers that bring vehicles back after hours. Provide more lighting on the outside so that we can take clear pictures to prove that the vehicle is being return in the same condition it was picked up. It's hard to get a good picture at night, worst during inclement weather. Other than that, all is good.

The location barcode was not working

Let customer know your schedule to close the office so they can make arrangements to return the vehicle

La atención es súper buena sigan adelante que Dios me los bendiga siempre a todos

Overall not happy with the uhual service. I have made the reservation 1 week ago, once i recahed the location, they told me the utility dollys are not rented at thia location. I had to call uhual and agent sent me to new location where i only got one of the two items k have reserved. And thos was 1 hour before i was supposed to start moving. Reservation no 87162350. The agent was very rude on the phone and hungup my call before i could ask more questions. The entrance to the store is confusing. There are no sirections on how to enter when coming from tonnel ave.

They stole my keys!

NA

I wanted to let your company know, that for my first time working with you, the experience did not start of as fantastic as I would have liked it to have been. However, the Tonnelle location is the one to thank, for the redeeming experience. They were kind and patient, as well as very polite in explaining the services and recommendations of your services. I had previously contacted one of your partnering locations in Marin boulevard in jersey city, and I was left more that just frustrated and appalled with the staffs professionalism. There I was mocked and even advised to come to the store and pick a fight with one of the locations owners. This was all caused because I questioned your companies prices and there I was told that my business was not important enough to your (an I am paraphrasing) “billion dollar company. I did not mean to offend anyone when asking for a breakdown and help regarding your fees, but none the less I was faced with poor treatment. The “owner” would not provide me their name, and so I sent my complaints via your customer service/corporate phone line. The representative was extremely kind and helpful. She in fact explained to me the kind of relationship you have with this “mom & pop shop” and how she herself was an owner of her own establishment. She filed a complaint for me and within a day, a regional manager contacted me and apologized. The manager that contacted me also tried to make things right by offering me further assistance on any future movings(I guess it would've been nice if they would have waived the fees this time, as I don't believe I'll be moving any time soon) but none the less he cared enough to hear me out and speak to me. Again I want to stress that the Tonnelle location was great! From the clerk to the vehicle dispatchers.

Great customer service

Great customer service !!!!!

Facility is nice, clean but too expensive compared to the area surounded by competition.

From past rentals, for the same purpose, I believed I needed a 9x5 with a front tire (motorcycle) indentation and a long rear ramp. I have a touring model motorcycle. This is what I requested. I reserved it for the Ridgefield, NJ location. The reservation was accepted. I was then called and told that I would have to go to the North Bergen location. When I arrived at that location, i was told the trailer was at space "F." I backed up to the trailer, and was then told I could not take that one. The manager told me he had a 5x9 trailer, but it did not have the front tire indentation. This I knew would not work. He then told me I could use a 4x8 trailer which had a tire indentation, but with a much shorter ramp. He insisted the trailer would fit my needs. He was dismissive and condescending. It did not. I damaged the oil and transmission pans when I pushed the motorcycle onto the ramp, when it caught on the ramp connection to the rear of the trailer. I understand that this is my responsibility, and am not submitting a claim. However, when a customer tells you he rented a specific trailer for a specific reason, maybe your staff and supervision should listen. if you don't have the equipment requested, maybe you should NOT take the reservation.

From check in, to the return of the rental, each of the team members provided exceptional customer service. They were patient, kind and courteous as I used the mobile app for check in. I felt valued and will most definitely reach to do business again when needed!

Right window of cargo Van was stuck in place and had to be re-aligned by the staff before it could be used. It's good that we noticed before using the van, otherwise we'd be liable for it. I think better quality check-ups are necessary before handing equipment over to customers.

Offer discount to veterans, keep the per mileage charge at .99 for every day.

Great customer service

Excellent service. Thank you!

Perfect

It was amazing they're always wonderful to work with so helpful patient an incredible manager and staff.

The truck wa a very old model. The workers were very helpful

The employees ,who are working in office, were rude, they've never had a smile on their face. If they want to help you they will, if they don't want to help you they won't. So where is the company policy?

your service sucks will never use uhaul again penske here i come

Good service will drop off again

CheckIn took longer than expected. And On the mail it mentioned a free lock will be provided but at the counter they mentioned that I had to do it online to get the free lock, hence I had to pay. The email should have been more specific.

It was a great location. It just wasn't near where I was so I had to drive 30 minutes to get there in the wrong direction to where I was moving to

Good service and fast with the papets

All good

My phone U-Haul experience was a total fiasco. You representatives suck! Providing wrong information. Not following thru with requests. Day before, no dollies, day of no truck and I was back and forth on the phone constantly between N Bergen and Jersey City! I can’t wait until the day I remove my belongings from your facility!

Thanks

I always use this location to rent uhaul. Never disappointed.

The allowed miles for my trip was not enough for my move even I returned the car 2 days before. That should compensate the little extra miles I had made.

Have equipment available when it's been ordered in advance.

After hours drop off directions for parking truck were unclear.

The address was in a gas station And when I called I was told that I had to check in on the website and I did not have my smartphone phone with me abs then had to go to the uhaul location which wasted time.

Great service

Excellent experience.

Better customer service. And your price don't say what it has on sign

Overall good experience

I was book u-haul near my home location but you guys two time change pickup location, I don't like that.

The team over at Uhaul in North Bergen were extremely professional and well mannered. Even when there was miscommunications, they never put me in a position where I felt taken advantage of. I cleared my storage unit out on Christmas as a gift to myself and they helped me avoid any additional charges which allowed me to provide a few good last minute Christmas Gifts for my 3 week old Firstborn son. I am pleased overall and will be returning for business with this facility.

Everything was clean inside van but windows were dirty I couldn't see and mirrors also.

I used about 30-35 miles. I fulled up tank, cost me $26. when I saw the meter at FULL, that's when I realized I did not receive the truck in FULL. other than that, Easy quick experience picking up and dropping off truck. I will recommend to friends and family.

N/A

Good experience!

The vehicle made weird sounds when excellerating, but other than that it was in good condition

Front desk staff was rude and Not helpful. Refusing to show us storage facility. After renting unit it was Very unclear how to get into unit. Had to return to office several times for help. The rest of the staff encountered were very helpful. Once inside, everything ran smoothly.

Thank you

Great staff. Very clean facilities.

Excelente servicio a los clientes los muchachos se preocupan por dar un manifico servicio...

The manager try to charge me an extra month after I turn my storage over

I have charges on my account for two storage units no one to hold doors while you move in the girl disappeared causing people delays horrible while you pay hourly I spent 2 extra hours on a move I had to pay more

the employees were always very friendly and helpful in the office every one was very kind nd ready to help you

staff was best

Thanks for your service

Respectful, friendly, efficient service - clean, organized facilities. It was a breeze! Thank you!

Thank you

Helpful staff and prompt service.

I appreciate the extra effort by Michael to get the make the door easier to lock.

Michael and his team are very professional.

After spending 30 minutes arranging the rental of the cargo van and the rental of the storage unit, I was notified that in fact I cannot complete the transaction because of some outstanding bogus charges from last year.... what a waste of time.

Me gusto la seguridad, limpieza, orden y buen trato. Thank you.😇😇😇

I reserved 1+ week ahead of time and The Large storage unit I reserved was not available. I was split between two units apart from each other.

The setup with Walk up storage is just not usable. The hours of access to the storage unit through the actual entrance as opposed to the tiny fire door are not customer friendly whatsoever. The staff both in the office and in the facility were very friendly and very helpful. The facility offers sufficient parking and is kept very clean, at least from what I could tell.

the unit staff in North Bergen was great and helpful. the not working uhaul reservation process in Jersey City not that much. It caused extra stress on a super stressful day. Thats why I would overall not recommend uhaul to my friends anymore.

The staff was very understanding and explained everything.

Michael Araujo, fue súper profesional y amable al igual la chica que me atendió Jenesse. Gracias por la súper atención y experiencia. Súper recomendado!

Very well run. Staff very knowledgeable, friendly and helpful. Facilities very clean

I was promised a storage facility the was not available and had to pay more than my original quote. I feel tricked...

It was a great experience for me. The storage units look clean and well maintained.

No problems

I was happy with my storage but it got to expensive for me especially now with the pandemic I was unable to pay on time and I was charged an extra $20 on top of my storage rental!

Frustrating first day !!!!!!. The people were helpful, but some parts of your set-up and process are pretty bad: - Access code on card incorrect (and not corrected yet) - Used intercom to call for assistance, intercom is directly below loudspeaker playing repeating message ...hard to hear person on intercom...someone did show up and help me though. - 2 hrs after moving in, my unit had your lock on it with message "come to office".....had to load stuff back into car and drive upstairs to be told my lock not allowed... have to use specific lock....why don't you just include the lock in the price and stop the nonsense. !!!!! - at 5:15 PM on Sunday 8/9 automatic sliding door to storage had yellow chain across it .... had to use single door to get cart in/out ...awkward - MAIN THING: The holes in latch on the door to my unit do not line up ...VERY difficult to get you lock into both holes....it is impossible without using force to get them to line up.

Un personal muy amable y respetuoso

Good customer service, great pricing, excellent, impeccable installations, I can't ask for more. I regretted not having used them before.

The staff at this facility has been nothing but exceptional. They communicate are friendly and knowledgeable. I appreciate the entire staff. When I checked in everything was ready and waiting. This has been a wonderful experience

I have used U haul for over two years. Never had a problem. The dtaff was always very respectable and courteous. The manager Michael is always on point.

I just hate that I was charged an extra 40 dollars for a couple of hours. When I arrived at the facillity at around 1230pm. There was no reservation to return my truck there just that I had a storage unit. By the time Uhaul figured out I could just leave the vehicle there. Enough time was wasted to make e miss my deadline of 2:52pm. i thought since i was already on the premisies my time would be counted from when I got there. Overeall great place

This Uhaul North Bergen location is very convenient . very clean , neat , it is big , competitive prices

Very friendly and personal service experience.

Clean place ... friendly people

Michael the manager was very helpful at a time that can be very stressful

Very clean and well maintained facility.

Michael and the rest of his team were very helpful and accommodating. Everything was well maintained and explained very well.

Michael and the whole team are committed to providing great customer service.

Very easy to entry and clean place nice and friendly people fast to store your things

Extended access hours past 10 pm would be nice

Rude employees, different information about charges.

The only thing that could make this better would be expanded access hours

Janeese at the front customer office was extremely helpful and friendly. She was so pleasant in her demeanor and went out of her way to ensure I had everything I needed at setup. Would highly recommend!!

Very slow check in. Was horrible. Systems were down. I tried to pay cash for my lock and it still took forever. Manager was nice. Facility was sparkling clean.

The people who work in this office as in the one in Ocala Florida all deserve raises. They Go above and beyond. Extremely competent and friendly and knowledgeable

Ynesse was great. She was professional and very nice to work with. Clear and patient

Good service

That's why I always return and use the service at this location Jacob was superb very friendly,efficient, and had a great attitude even know its was january1 people like him are great for any busines

Quick, courteous, professional, and pleasant experience from customer service to storage experience.

Manager was very rude. The place at night didnt have light very scary. Had to use cellphone to use flashlight and very dirty no maintenance for the expectation for the amount you pay.

I was completely over charge !!! Manager Michael Araujo, wasn’t helpful or emphasized. I’ve used this company before in Others states and it’s the first time that I feel so over charge & disappointed

Great and convenient facility

Perfect

Staff was very professional and courteous great team..

My experience was very nice, considering the amount of stress dealing with the moving process. The staff was very professional and helpful.

Everyone's help was exceptional. I was made to feel welcomed and accommodated at this facility.

. . .

The online interface is clunky and about 10 years behind the times. It was frustrating to use. The car tow trailer we used was faulty. I was overcharged for insurance while the truck was stored for 5

Pleasantly surprised. Overall experience went well from renting a truck to the storage. Clean facilities as well which was important for me for the storage unit.

Excellent service

Excellent service

My only issue was that the roll away later was broken and every time I rolled it to get up to my storage unit it was uneven almost causing me to fall.

Very polite and courteous service .. will use again and refer customers!

Can you plz signal access to premises from tonelly ave south by 67 st

Good

Great Service and very Friendly

Good experience

I've never had a more upseting and frustrating experience than the one I had at Uhaul Yesterday, this space won't be enough to explain my frustration. It will be helpful if someone contact me.

The agent is a excelente person

Good!!! Ezcelent services Thanks.

Everyone was really helpful and kind! Thank you!

I was pleasantly surprised by how efficient and friendly this place was. I rented a truck and a storage unit. Everything went flawlessly.

Friendly and efficient staff.

Very horrible service... it’s not my first time renting a Uhaul or renting out a storage unit from this place and it’s the first time I had a horrible experience with the Uhaul renting truck

Awesome team and experience!

Everything was great, the only thing that would of made it excellent was if i had gotten the one free month at the beginning instead of as the second month.

It was a great benefit to be granted a free month of storage with my rental. Unfortunately, I am unable to afford anything longer. The staff was attentive, personable and professional.

uhaul charge the monthly payment even when l let know l move out l hope so they return my money

Everyone were very helpful!

Great staff. Was very helpful and kind even as they were trying to close out for the day. Storage facilities are VERY clean.

All good

The lady that took care of me was excellent and answered all my questions like a pro !!

Sensors for lighting could be better otherwise great place for storage

Very nice staff 👌

The truck went fine no issues there. But the front desk people really should only deal with client in front of them. There were too many times where I was put in hold while in the phone

He was very polite.

N/A

Very helpful staff

Horrible service. Will never rent a storage at your Facility again.

Staff were professional . Only draw back was ramp was covered with snow and ice . Moving my things was challenging . Did drop my dresser on floor because of it .

The staff of U-Haul are simply the best.Very attentive and professional. We at ASAP Road service will like to give thanks to all your staff.

The manager michael was great on the day I made my reservation. They had issues finding my reservation but they helped me to the best of their ability to get that fixed.

Very nice 👌😊 The best service I will recommended ty

Haven't had great experiences with U-Haul lately but this one went very well. I had some very strict windows and the driver ensured he could accomplish the job and keep me out of trouble. many thanks!

Place is amazingly clean, staff is friendly and accommodating. Love this place!

Their service and the employees are absolutely helpful!

GM Micheal Aroujo is Great....Thats all i will say

Everything went smoothly but there was no one present on site to assist with U-Box once set outside for our access/entry.

Safe storage gave me a cheaper price for a 10x10, got charged a lot for a simple small move never again very difficult to access property

I’ve never been more Satisfied to any other U-Haul storage or any other you or any other stores like the one in North Bergen U-Haul storage it every which way that they could be satisfied me very well

Good customer service awesome.

One of the advantages a storage facility should have if a customers option of whethe they want to have automatic payment or not. this place just dosent give you that option, so the customer is forced

WAY too many issues and not enough space allowed. Needed to involve corporate got no help. Don't appreciate coercion tactics and lies by agents. DO NOT USE THESE PEOPLE FOR U-BOX MOVES!

Front desk employees using cell phones while customers are waiting to be serve it is unacceptable and even worse when are dealing with personal issues that no one is interested to know

Thank you!

Always received great help from everyone!

Muy agradecida es la primera vez que uso el servicio de U-haul, excelente servicio. Lo recomiendo cien por ciento. Gracias.

At this location, it seems pretty standard for all employees to just seem careless and rude. I’m always uncomfortable when getting to this location and I never see a smile in any employees faces

Good service.. Thank you

Thank you for everything

The storage has everything I need both the service and staff. Thank you

no further comments

The absolute best part of this facility is the manager Michael. It is purely because of him that I would return and recommend this place. You cannot do any better.

Nice and friendly service.

Absolutely horrible. They did not even look at me when I came in to tell me they were busy. Both were on the phone. When one was finally ready she didn't want to help me and passed me over.

This was done by telephone and online. I did not visit the facility. Maybe an additional answer of Does Not Apply should be added to the Rating Questionnaire.

Michael is the best

Everytime I have went to this specific UHaul, I get treated amazingly. Michael the manager and his staff are attentive, helpful and do a great job keeping the facility and the trucks clean.

good

Facility is great. The only downside are the employees who always seem to be unhappy and bored. That genuine extra smile would go places

Had an average experience

Great location

Front desk clerk notified me I would not be eligible for 1 month free because I rented U-Haul van from Jersey City location.

　　　Excellent 　　　　　　　　　　　　　　　　　　

Get staff Thanks!

great

Dina was very pleasant and helpful

wagner did a great jb

The location was clean, the staff was friendly and helpful explaining the procedures. I would recommend this storage location.

Wagner gave some of the best customer service I have seen in any industry. He was totally on top of things; always knew exactly what was going on; always helpful. Highly recommend him.

The lady manager was rude and disrespectful and everyone called 24/7 for payments, it was super annoying. When I went to take my stuff out , they gave us a hard time . Wouldn’t EVER use this again

Speedy customer service. Always a smiling staff. Profesional and knowledgeable.

My confirmed 24h access was not processed on THE DAY OF MY MOVE. I spent hours packing to get there and get Access Denied. Site nor GM have responded 2 days now. Horrible.

U-HAUL the best!!!

Nice & good

This store’ all staffs are so nice and helpful

We rented to uhaul boxes and Wagner was great to work with picking them up and dropping them off.

Was very satisfied from the time I pulled up til the time I moved out. The staff had always been the best part and very professional and helpful.

The representative and manager at this organization are very unprofessional.

I have only one suggestion, the lights turn off too soon and I had to walk to the end of the corridor many times to activate the motion detector. They should last longer

Great

The staff was very supportive and clear

Terrible customer service and the attitude of the folks on site was the worst I've experienced. Acting as if my call and appearance there was a nuisance to their day.

A

No good service

Michael was extremely helpful and went ‘the extra mile’ to make things more convenient for me to pick up my U-box and U-Haul truck at the same location.

It was my first time renting an storage,and the staff was so friendly, professional and explain me everything. I feel so comfortable and I'll recommend to a family and friends.

Customer service is a little slow.

Wonderful service great experience...

Staff was rude and uncaring. I called to confirm a time to unload my ubox and was told that it would be outside. When I arrived, it was still in the warehouse. Will never use uhaul ever again.

Great facilities but unfriendly staff.

No further comments.

I would have stayed at your facility if you were in my hometown! I loved your facility but needed to be closer to home.

Lady at front desk sent a helper to take pictures of storage, sine u had my 2 year old son. She didn’t make me walk back downstairs - this is customer service

None

A most friendly & professional staff!

excellent U-haul storage facility. Clean, new...very helpful staff and great hours!

Great

Friendly, helpful, and attentive.

Very good