Customer Reviews for U-Haul Moving & Storage of North Auburn

5988 comentarios

5110 Frontage Rd NW   Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking)

(253) 850-4396

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(253) 850-4396

5110 Frontage Rd NW
Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

I have no complaints. Your staff was very helpful.

SHANE P. 
Rating:
5.0

Allow the store to give credit discount to early return before due date.

phet B. 
Rating:
4.0

The system was down for the whole day

Fuchsia D. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
3.0

The truck was dirty

Jessica S. 
Rating:
4.0

An employee at this location saved the day when your online reservation system almost ruined our cross country move. Our trailer was double booked due to your poor online reservation system not communicating with this locations computer system, but thankfully a trailer was coming back later in the afternoon (about 5 hours of our packing time lost). I doubt we'll use Uhaul again, as we can't trust your reservation system..

Joseph E. 
Rating:
3.0

Customer did not leave a comment.

Ronnie R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

melvin S. 
Rating:
5.0

Customer did not leave a comment.

Jaetaek Y. 
Rating:
5.0

Customer did not leave a comment.

Beckie S. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
2.0

Don't make promises you can't keep. Don't write things on sticky notes and not get them done. Be more clear about what you're selling and what it means.

RODNEY T. 
Rating:
5.0

people working here are friendly and helpful

EDGAR B. 
Rating:
5.0

All staff very helpful and friendly. Keep up the good work!

Karen L. 
Rating:
5.0

Great customer service.

Patrick F. 
Rating:
4.0

Need to identify the door where you go in to get your equipment better. Its a big place with awful direction to that specific area.

Deborah O. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

SEAN D. 
Rating:
5.0

I had the pleasure of working with James when I picked up and returned. He was very friendly yet was straight to the point. I hope when I have future needs with Uhaul I get someone like James.

ADRIAN DUSHAWN H. 
Rating:
4.0

Friendly staff but spent extra time waiting for computer to work. Guess that may be out of your hands though. Got hooked up and unhooked on return promptly. Good location.

THEODORE D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
4.0

Customer did not leave a comment.

GORDON LYNN C. 
Rating:
4.0

Customer did not leave a comment.

juel M. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

I was treated respectfully and politely. Everything was done in a timely manner and when I needed help, I was assisted before I could even ask. Fabulous experience.

Sara T. 
Rating:
5.0

Customer did not leave a comment.

JACLYN W. 
Rating:
5.0

My experience was awesome! In and out quickly for both pick-up and return.

Martin Y. 
Rating:
5.0

Quick reservation. When I need it most. Thank you.

Mary H. 
Rating:
3.0

Positive was that it was open on a U.S. holiday that I don't observe so I was unaware others were closed. Negative was that I overcharged on my rental and had to get a refund. I would recommend other customers to check their receipts to not be scammed.

Kimberly S. 
Rating:
4.0

Very convenient and very well maintained. I've always had my needs taken care of.

Thomas E Graham Jr E.  |  First Impressions 
Rating:
3.0

The original truck I had reserved at Totem Self Storage in Kent could not be picked up because the office was closed and did not notify U-Haul. At the end of the day, the website would not let me upload photos when trying to return the truck.

Meryl E. 
Rating:
5.0

James and his whole crew are amazing...

BOYCE W. 
Rating:
5.0

fast and efficient

GARY P. 
Rating:
5.0

Everything is good

ALEX O. 
Rating:
5.0

all worked well

BOBBY B. 
Rating:
5.0

very helpful with emails for instruction and information reguarding my unit.

Daelyn P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chelsea R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Both service agents who helped me arrested great. The gentleman who checked me in when I picked up is friendly, thorough and efficient. On return, they were really busy but she was polite, friendly and took the time to do things correctly. Both are awesome employees.

Van C. 
Rating:
5.0

Seamless, smooth process. No recommendations at this time.

Christopher M. 
Rating:
5.0

I have been to 6 or more U-Haul outlets over the last three months and must say that my experiences at the North Auburn establishment is the absolute best I have experienced. Their customer service has been outstanding. When the one-way trailer I was expecting failed to arrive, the manager went above and beyond to find a way to make my trip happen. He took excellent care of me and when I returned the trailer a week later the representative knew about my situation and the commitment the manager had made and took excellent care of me for my return. This is absolutely my preferred location. This place has great management and it is reflected in the quality and attitudes of the other employees.

Richard B. 
Rating:
5.0

James and his Uhaul Team were great! Very responsive and efficient!! I reccomend going to this location for all your moving amd storage needs!

EDWIN A. 
Rating:
5.0

Great customer service!

STEPHANIE A. 
Rating:
5.0

James was very nice and helped me out a lot! Amazing customer service.

KRISTINE W. 
Rating:
1.0

Terrible! This location screwed up my reservation and tried to charge me 8 plus days for my rental when i had it less than 24 hours! They shooed us out the door in a rush to end their working day, and messed up our deposit return and now im still trying yo resolve their issue! Horrible experience! Never again.

HANNAH P. 
Rating:
2.0

I set up the rental and payment online, i was contacted by your people to verify all of this ( I couldn't do it online because the website didn't let me put in a username/password). During the contact I said my father was picking up the tow-dolly. When he went there they had no record of me setting up prior payment and he had to pay for it. Pretty shoddy work.

ALFRED Z. 
Rating:
4.0

Getting the right set of keys the first time.

Jared S. 
Rating:
5.0

The ladies running this location have it down packed. Allison was one of the few people I've seen working for uhaul that was able to work around the computers issues quickly while providing great service

DANIEL N. 
Rating:
3.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Nhan T. 
Rating:
4.0

Add more help in the mornings. Line was crazy long and had a long wait.

Jeremy M. 
Rating:
5.0

Was super appreciative of both employees on duty as they were very accommodating and helpful!

Tasha E. 
Rating:
1.0

The App didn't work. I had to wait over 1hr to get my truck that was locked in the back. I had 4hrs reserved They didn't tell me it started when I reserved it not when I finally picked it up. Brought it back after 3hrs and 30 min. was changed another day plus another day of insurance. This is bad business from beginning to the end. Will not use it again. Told everyone I know not to use it!!!! Hope you enjoyed scamming customers.

Gregory T. 
Rating:
5.0

You can send out notification for customers that have a self-checkout/return during scheduled website/system maintenance.

JOSHUA O. 
Rating:
5.0

Everyone was very courteous, helpful and professional.

COLIN N. 
Rating:
3.0

Customer did not leave a comment.

JACOB H. 
Rating:
5.0

My family have been very stressed over the mortgage lending issues that have been going on. Because the closing date was pushed back, we had no clue what to do. Amber, she made our day. She took the stress out of our situation by being so nice and explaining everything about the process we felt so comfortable. Our family have never experienced anything like it. During one of the most stressful time of our life, Amber helped us get organized and took the stress out of our life. Thank you Amber, we really appreciate it. We are definitely going to use this service again.

Andrew K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEF S. 
Rating:
5.0

Customer did not leave a comment.

Seth J. 
Rating:
5.0

Customer did not leave a comment.

Shaojian M. 
Rating:
4.0

Customer did not leave a comment.

SHANON R. 
Rating:
4.0

Customer did not leave a comment.

STEVE R. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

MARIO C. 
Rating:
5.0

Have used numerous times always quick and easy

KENNETH W. 
Rating:
4.0

Customer did not leave a comment.

EUGENE G. 
Rating:
1.0

They cancelled my reservation without notifying me. They also told me to bring the truck at a 1/4 tank but the other location was expecting it filled.

HUY NHAT P. 
Rating:
5.0

Great customer service

MUJIB A. 
Rating:
4.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

Jared N. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

MELVIN M. 
Rating:
3.0

Customer did not leave a comment.

VIOLET F. 
Rating:
5.0

Customer did not leave a comment.

MUSAH A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
5.0

Great service from start to finish. Very well done. Thanks

ROGER G. 
Rating:
5.0

Great price and service

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C. 
Rating:
4.0

Bathrooms were in need of maintenance and cleaning at times.

Rene J.  |  Overall Experience 
Rating:
1.0

Very long wait time to check in and check out also if you try calling this location forget about it they never pick up!

Rodrigo A. 
Rating:
5.0

good service

James A. 
Rating:
3.0

Need more employees for when it gets busy. Lines get long.

Nasro O. 
Rating:
4.0

All good this time around and thank you. :-)

KERRY F. 
Rating:
5.0

Thank you!

EDWIN A. 
Rating:
5.0

The service was great, I scheduled my truck at 6 and it was there and ready for me to pick up.

Ivan T. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

MONTE EMIL A. 
Rating:
5.0

I had to be transferred to this location due to the location we originally had as our pick-up (Glacier West Storage 1407 Central Ave S, Kent, WA 98032), had no one there to get keys for the truck. Their business said they were open on Saturday's but no one ever showed up.

Stacy T. 
Rating:
3.0

Customer did not leave a comment.

gary F. 
Rating:
4.0

Service was good, although not enough people to process quickly. You really need to join the 21st century and have an online process. Also, the access hours for the storage center are ridiculously short. I would likely direct someone to a different location. This would be 2nd at best.

Joe S.  |  First Impressions 
Rating:
2.0

Where do I start. Upon being rescheduled to pick up the 6x12 cargo trailer at another location after being told it was at a closer proximity to my house I was told that it will be at another location much further from the first one, I get to the location in Auburn to pick it up and am told it is not available and they are sorry for the inconvenience. When a customer has a reservation to pick something up and they are told sorry we do not have it and that is it. It really is unprofessional because people plan their moves and it just felt like they couldn't give a crap. The cargo trailer was needed to protect my valuables and I ended up taking an open one only after asking what can they can give me instead. My furniture did get a little wet and not even a discount from the total. I am absolutely disgusted with the lack of not caring at this site on frontage street. A reservation is a reservation and they should have done more to right this error on their part and not just blame the last customer for not returning it which seems to be all they do. Never again !!!!! One thing I can say is atleast lisa on corporate end was professional. Thank you lisa.

Curtis C. 
Rating:
1.0

I had a tire pop and it caused me to miss my scheduled appointment to deliver my freight and so I had to reschedule the delivery and the soonest they had available was for 4 days later causing me to have the uhaul for an extra 5 days that they charged me for! On top of that I filled up the tank to 3/4 full and they said it was only half full. I have photos to prove it upon return the tank was 3/4 full. So they charged me for $100 for 1.10 per mile on top of the $40 a day rental for 8 days when it should've just been 3 days rental but due to the flat I got charged $200 more than I should've paid. I want a refund.

john L. 
Rating:
5.0

I always have the best experience with this company, staff is wonderful and the facility is ckean.

Charlene b.  |  First Impressions 
Rating:
1.0

1) Your trucks should be ready for use with the renter's safety in mind. Your company should be aware that people will possibly be using your vehicles to travel far distances and the should be properly equipped with supplies like chains, jack and spare tire or if those are not included tires that are well enough to make it through snow and not in such a bald condition. 2) Your trucks gas tanks should be full if that is the condition they are supposed to be returned in. 3) Your employees need to be retrained how to properly clean the vehicles. Especially when the prior renter was an obvious drug user and the burnt heroin foil was left in the glove box! After a drive across Washington state I am very lucky I didn't get pulled over. If so my life would have been ruined because of your employees negligence. I am thankful your manager made it right by not charging me. But it could have taken a serious turn for the worst in so many areas that not charging me for the rental isn't good enough. Your company put not just mine, but my children's lives in serious jeopardy and it is unacceptable. As well as I don't think it is right for my kids to have a hands on D.A.R.E. class in a uhaul truck. (Positive point. At least they know what heroin looks like so they can stay away from it in the future.)

DANIELLE M. 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robin L. 
Rating:
5.0

Overall the service was excellent. From your customer service Rep to your pick-up and delivery staff They are awesome and they met my expectations. I am very satisfied with the service! Thank you!

GIGI JANE N. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

This was our first experience using the U Haul U Box, everything was excellent starting with the initial phone call. The Customer Service associates answered every question and followed up every step of the way from letting us know the pick up and delivery times to when we were being billed. Our U Box was shipped from Seattle to Las Vegas and arrived exactly when they promised and our precious cargo was in perfect condition when it arrived. I highly recommend using U Haul's U Box!

ivonne R. 
Rating:
5.0

Customer did not leave a comment.

Flo H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Angelina and Jessica are phenomenal!!

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOEL JOHN W. 
Rating:
5.0

Nothing

James G. 
Rating:
5.0

Very professional. EVERYONE with uhaul were exceptionally polite, enthusiastic and very helpful. I would recommend this uhaul on Frontage Street in Auburn to EVERYONE in the vicinity who are looking to move. Best place to go to for packing supplies. YOU GUYS ROCK!!!!! Awesome customer service!!!

PATRIZIA H. 
Rating:
5.0

Excellent experience. No complaints. Highly recommend.

Patricia S. 
Rating:
5.0

Left side tire was low on air.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

lincoln l.  |  First Impressions 
Rating:
5.0

It was a great experience for two years! Enjoy it! Surprise everything was move out last Monday and of Course it was empty for couple days then literally came by Sunday to let them know I wanted to terminated my account on Sunday. I Literally didn’t have the chance to check it for the the last time but I guess its was rented out right away so I didn’t see it for the last time! But overall good experience would recommended in the future! Thanks for serving my stuff for the last two years!!

Sakyrine N.  |  Overall Experience 
Rating:
3.0

I would have given a 5 star review except for the fact that staff told me they have no lock removal help when I lost both sets of keys from the padlock I bought there, the day before I terminated my agreement with them, again I asked if they had staff that could help remove the padlock, staff said said yes, but for a $50 fee, I rented for 6 mos. , I ended up buying a lock picking set off amazon and was able to pick that piece of crap lock in two minutes, anyway, nice facility, but staff should help reach out to people who have issues such as this.

Walter H.  |  Overall Experience 
Rating:
5.0

Great service and security at the North Auburn location.

Mark F.  |  Overall Experience 
Rating:
5.0

Thank you Uhaul for the great customer service and customer assurance.

Neriah Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rayann d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daris H.  |  Overall Experience 
Rating:
1.0

This has literally got to be the dumbest UHaul location I’ve ever met in my life. Not only did they never pay any attention but I flew over there and signed a piece of paper to close everything and donate my items. They continued for years after to tell me I was still being charged and the storage unit was still being held. They continued to call everyone I knew that they had a phone number for. I called so many times to clear it up until I could no longer deal with their stupidity. How the heck this place is still running with the same management, I do not know. Incompetence is putting it nicely.

Kayla G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA H.  |  Overall Experience 
Rating:
5.0

Beat uhual facility in the state of Washington. Best Manager ever James panillie great attitude great leader and a great man all around!

VICTOR G.  |  Overall Experience 
Rating:
5.0

I would like say thank u the storage i had was for some one that was in need and dident have anywere to go or put his stuff im sad that we never got it switch in his name i thought he was a friend but he was only useing me and your storage unit .at the time i thought is was the right thing to do but in the end its my name and my problem it dident get paid luckly nothing was mine u guys were the best u informed me tons of times u were two nice u gave me and my friend more then enuff time to pay gave diffrent way s to pay u were never rude and wont to say that im sorry and this place is the best place to store your stuff .its heated the prices are great the staff is never trying to bother u there is nice bathrooms that some people disrespect there sould be card swips at them so u can try to pin point the ones miss useing something that is a blessing to have not one but two .theres nothing bad i can say other then the few people that miss use it .i messed up by helping some one that i sould of not helped and he lost his stuff and i wish i never did that and thank thank thank uhaul and hats down to every one who works there and the new people that watch the place at night they are perfect for your place and they are there for u guys and that was a great thing for that place .thank u again and if anyone needs a place to store there stuff this is the only place u sould go .#1

Patrick B.  |  Overall Experience 
Rating:
5.0

Love the new internet check in.

Myrna I C.  |  Overall Experience 
Rating:
5.0

I have been in this U’Haul facilities off and on for probably 20 years or more,I left a few times but would come back shortly after leaving.

DONALD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOEY P.  |  Overall Experience 
Rating:
5.0

Thanks for all your help James and your crew!

Allan P.  |  Overall Experience 
Rating:
5.0

Didn't need to get into the unit too often, but every time I did it was easy and clean. No problems at all; excellent place to store anything. Thanks guys!!

Alice D.  |  Overall Experience 
Rating:
5.0

The people that helped me were so sweet and helpful. It's my first time keeping storage with your company and it was a delightful experience.

Jaqueline F.  |  First Impressions 
Rating:
1.0

When I moved out I found that a lot of my stuff was missing and no seems to know what happen to it

Kenneth Anthony R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERLEY B.  |  Overall Experience 
Rating:
2.0

Besides them breaking the contract every month. The units were okay. The groups of tweakers that shave and shower in the bathroom. The trash left everywhere on the loading dock and employees that refuse to be accountable for the company they work for. 10/10 would not recommend.

Aaron C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annetta m.  |  First Impressions 
Rating:
4.0

Took a week and a half to get someone on the phone to let them know I’d vacated my unit. Stopped by a few times, too. Waited 15 min at least and left because in was tired of waiting. Not blaming the employees, they’ve always been great, just maybe more staff would be nice. No one answered my email either.

Annette C.  |  Overall Experience 
Rating:
4.0

For the most part the experience I had at this facility was very good.

WALKER T.  |  Overall Experience 
Rating:
5.0

This Uhaul hands down the best in the Area?!

Breaumond R.  |  First Impressions 
Rating:
5.0

The manager James is amazing

Breaumond R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline w.  |  Overall Experience 
Rating:
5.0

I have had not experienced to access my 24 hours storage since fall 2017. The Interior climate storages are really good protections from all seasons.

Michael Alan C.  |  Overall Experience 
Rating:
1.0

They loocked me out for no Reason and then they try to make me pay for a system error

Gustavo D.  |  Overall Experience 
Rating:
5.0

I love this facility they are always so helpful and always super understanding

ROSA F.  |  First Impressions 
Rating:
2.0

From setting up my U-Boxes and pick up/ drop off all the way to set up to unload the u-boxes into the storage unit was a head ache, several times I had phone conversations, it seemed like people just weren't hitting the "save" button and nothing was being saved.

Kyle W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gustavo D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcela H.  |  First Impressions 
Rating:
5.0

After an unfortunate incident the night before we moved things into storage, the staff was extremely helpful and courteous and made the move in a breeze.

Stephanie S.  |  First Impressions 
Rating:
5.0

Good job

Cruz A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos b.  |  Overall Experience 
Rating:
5.0

This storage facility was totally awesome. James the manager runs a very good U-Haul storage unit. Every time I called he was helpful his staff was helpful everyone there at that facility was totally awesome to me. I would rent time and time again I recommend that this facility is very caring and understanding and very responsible and secure.

cindye E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRICIA B.  |  Overall Experience 
Rating:
4.0

Having the uhaul and storage in the same place was very convenient. Staff was very kind and helpful. On complaint is the lights turn off and the unit and “hallway” goes black? I have to walk up and down the hallway waving my arms to get the lights to come back on, which is very inconvenient when I’m in the back of my unit.

Kathleen C.  |  Overall Experience 
Rating:
3.0

I pre-booked a specific storage facility a couple of weeks in advance. When I arrived they had no record or could not give me the unit I booked.... which was the only reason I booked this particular location. Staff seemed frustrated at this, like somehow it's my problem they couldn't give me what I booked. Then, with a 26' truck, fully loaded they gave my a storage until on the other side of the property on the second floor... So, no, I would not recommend this facility.

Toby R.  |  Overall Experience 
Rating:
5.0

Great Customer service

mark a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nedina Nichole W.  |  Overall Experience 
Rating:
5.0

Fast and easy reservation/check-in. Great facility and staff.

william e.  |  First Impressions 
Rating:
5.0

I had my storage unit for at least 4 years, as did both my brothers. I have also rented numerous trucks and they have worked great. Thank you for your great service

GLORIA A.  |  Overall Experience 
Rating:
1.0

One of the worst experiences of my life. EVER

Kayla G.  |  First Impressions 
Rating:
5.0

Customer Service has been above and beyond at every point. I highly recommend for all your needs! Very Satisfied thus far for my storage needs! U haul has always been my moving partner!

Enidina L.  |  First Impressions 
Rating:
4.0

Great storage options and accessibility. Staff always friendly and helpful. Only complaint was trying to close my account when I moved to a facility closer to my home. I emailed that I was vacating my

Susan J.  |  Overall Experience 
Rating:
5.0

Very helpful and professional I like them

Ahmed M.  |  First Impressions 
Rating:
5.0

Very helpful and professional I like them

Ahmed M.  |  First Impressions 
Rating:
5.0

I had the most awesome experience with this particular U-Haul out of all the U-Haul is that I have tried they are the most experienced helpful. I can only say God is with you made your U-HaulExperienc

cindye E.  |  First Impressions 
Rating:
5.0

Great service, thank you.

Lisa R.  |  First Impressions 
Rating:
4.0

except the card did not work alot times and i got locked out and made my moving out situation bad. other then that was great

Angelica G.  |  Overall Experience 
Rating:
5.0

the gentleman that initially helped me from the begging was great. then i came back another day and couldn't get in and another younger guy was so great so quick willing to help.

Angelica G.  |  First Impressions 
Rating:
4.0

Overall, this location was understanding towards me whenever I had a concern or was upset. Sometimes it felt invasive of where I was going when I'd leave and arrive, but it stopped. I'm happy, thx!

BREANNA H.  |  Overall Experience 
Rating:
5.0

No comment

Timothy James P.  |  Overall Experience 
Rating:
4.0

Card key takes several attempts to work. Initial staff who rented original unit did not know how to set up auto withdrawal and said I had to come in person to pay every month...that was not correct.

Susan A.  |  Overall Experience 
Rating:
5.0

I really was impressed by the staff’s professionalism, friendliness, and customer service (especially Alison). I was very happy with my experience and would recommend it to my friends.

Lynn M.  |  Overall Experience 
Rating:
5.0

I like the security features.

Natalia P.  |  Overall Experience 
Rating:
5.0

My worker was great and patient

tracy m.  |  First Impressions 
Rating:
4.0

No additional comments

Owen A.  |  Overall Experience 
Rating:
5.0

Never a problem great place great help.

KELLY F.  |  Overall Experience 
Rating:
2.0

Young people may know how to multitask w/ personal phone calls on their headsets while renting me a storage unit BUT it’s a little strange to determine if they are talking to me or on the phone.

gene d.  |  First Impressions 
Rating:
4.0

Sometimes there is a long wait before you can be helped. Always happens when only one person working

karen k.  |  Overall Experience 
Rating:
2.0

Worse move out experience ever. Still received emails and mail stating non payment when we had moved out on July 25th. Got letters as recent as August 13th postmarked. Won't recommend.

Anne S.  |  Overall Experience 
Rating:
5.0

This is one of the best U-Haul stores I’ve used in the last 25 years.

WILLIAM B.  |  Overall Experience 
Rating:
5.0

Dont have any

tasha b.  |  Overall Experience 
Rating:
3.0

You need more staff on at high traffic times. I tried calling direct to Frontage Road and was transferred to a registration desk twice. That was frustrating not being able to speak to someone.

Linda V.  |  Overall Experience 
Rating:
1.0

My "move out date" is 6/26/19 when I gave my card to the fat girl w/pink hair. She said I would receive an email confirming my vacate but never did and you have never returned my calls! you suck!

GAYLE H.  |  Overall Experience 
Rating:
5.0

The two ladies at this store were phenomenal! Two of the best ones I’ve ever come across in the 20+ years I’ve been renting equipment from U-Haul. Courteous service and total professionalism.

WILLIAM B.  |  First Impressions 
Rating:
5.0

Good

shawn c.  |  First Impressions 
Rating:
5.0

My items were in storage for almost 3 years and the facility was so clean that when I removed my items, they were still clean and in exactly the same condition as when I put them in storage!!!

Eileen H.  |  Overall Experience 
Rating:
5.0

James and the team are great.

DANIEL S.  |  First Impressions 
Rating:
5.0

U-Haul made everything very easy from picking up the truck to dropping off in storage.

Erin E.  |  First Impressions 
Rating:
5.0

Great place of buessniss and very nice and clean.

Wayland D.  |  First Impressions 
Rating:
5.0

After initially getting a trailer that wasn’t going to work for my vehicle on a one way trip from Seattle to New Orleans, I was given a refund and only paid for one day use. Customer service was great

Megan K.  |  First Impressions 
Rating:
5.0

We had a great experience at this facility. The staff was friendly and helpful.

Vern H.  |  Overall Experience 
Rating:
4.0

very friendly and helpful

Kathy P.  |  First Impressions 
Rating:
4.0

The only problem is that I was never notified that the boxes had been transferred to Auburn from Seattle...

John S.  |  Overall Experience 
Rating:
4.0

There is always a line when I go into the office to get assistance but otherwise it was really convenient.

kara a.  |  Overall Experience 
Rating:
4.0

Received what I paid for.

Matthew C.  |  Overall Experience 
Rating:
1.0

I will never do business with U-Haul again and I will let everyone know to never use this company. They gave me a damaged box, and charge me twice. Horrible company horrible customer service.

Cassie S.  |  Overall Experience 
Rating:
5.0

Staff was amazing!

lenin A.  |  First Impressions 
Rating:
4.0

Upon move out, being required to sweep out the unit is not a big deal, however it becomes a big deal when there is no trashcan in the facility to throw away dirt, dust, loose ends.

TAMMY C.  |  Overall Experience 
Rating:
4.0

Thanks for respectful service

VALERIE f.  |  Overall Experience 
Rating:
4.0

very good service all things considered

daniel f.  |  First Impressions 
Rating:
5.0

Storage facility is clean, well maintained, and secure. Elevator is spacious and bathroom convenient. Lots of carts too. Been happy with the facility and staff and would recommend to others.

Stanton R.  |  Overall Experience 
Rating:
5.0

The guy that helped me was very helpful and nice

Julie C.  |  Overall Experience 
Rating:
2.0

Way too expensive and I'm pretty sure a covered wagon could have got my stuff moved quicker. The container was clean and secure..dry. The people who dropped off the container were very friendly and he

mark h.  |  Overall Experience 
Rating:
5.0

Good job

Daniel A.  |  Overall Experience 
Rating:
4.0

The North Auburn Staff was very polite and helpful. I would recommend James and his Staff to others.

Daniel A.  |  Overall Experience 
Rating:
3.0

My name is Stephani Haubert, not Stephanie Hobbert My only no leads to, too expensive compared to other storage similar storage places.

stephanie h.  |  Overall Experience 
Rating:
5.0

Quick and easy set up. Deals available for 1STmonth free storage W/rental of a u-haul. Buildings and units very secure and clean.

Angelina Maryann C.  |  First Impressions 
Rating:
3.0

I didn't have to change to visit this location but customer service was good... I'm satisfied with what they done for me.

Theresa C.  |  Overall Experience 
Rating:
1.0

I brought my furniture to uhaul storage in great condition but when I moved out of the storage unit there was a big wet spot on my couch.It was from a sprinkler up above that leaked on my couch!? Lame

GUDMUNDUR S.  |  Overall Experience 
Rating:
5.0

Large facility and couldn’t beat the price. I’m happy.

cameron g.  |  Overall Experience 
Rating:
1.0

Highly recommend Cultural-Competency training to all staff and major improvements to the billing practices as well as the online friendliness/usability! A disaster in communication!

Min. P.  |  Overall Experience 
Rating:
5.0

Best price around.

cameron g.  |  First Impressions 
Rating:
5.0

I was impressed by uhauls customer service, efficiency, and excellent communication. I would definitely recommend them and use them again if needed!

Gina G.  |  Overall Experience 
Rating:
5.0

Driver was amazing, friendly , courteous, efficient!

donna K.  |  Overall Experience 
Rating:
5.0

Great service and storage place.

CLEMENTE P.  |  Overall Experience 
Rating:
5.0

Got a storage pod. Both drop off and pick up happened when they said it would. All staff were very friendly and helpful. Highly recommended.

Niele G.  |  Overall Experience 
Rating:
5.0

James Meneghini and all the associates were very helpful and understanding with the greatest professionalism and empathy I’ve ever seen. Thank you all and may God bless you.

alfreds o.  |  Overall Experience 
Rating:
4.0

I have mixed reviews for my uhaul experience. The uhaul in North Auburn is fantastic. Everything you might want and expect. But, uhaul’s roadside assistance is nonexistent. No response at all.

Zola S.  |  Overall Experience 
Rating:
1.0

Facility is clean however alarms can go off for some reason and could give people heart attack. There's a big metal "hump" that connects the building on floor enough for your stuff to fall. Bad design

Gerald Ray Baricuatro N.  |  Overall Experience 
Rating:
5.0

Great location and service.

Kristopher B.  |  Overall Experience 
Rating:
4.0

Your staff was clueless, had to be transferred in circles to figure out how and who was on my accessibility to unit due to your representative who entered my information into your computer.

johnathan s.  |  Overall Experience 
Rating:
5.0

Five star service that’s for sure

anna g.  |  Overall Experience 
Rating:
5.0

Thank you for keeping my stuff months at a time when I couldn’t pay it.

Brandi G.  |  Overall Experience 
Rating:
3.0

I only had 1 issue with trying to add my husband on the account other than that i had no issues

ROSALINDA F.  |  Overall Experience 
Rating:
4.0

Overall good but payments should be prorated. It’s unfair to charge for a month if the customer only uses the storage for a week or two. Plan your move so you don’t get overcharged.

Jeremy H.  |  Overall Experience 
Rating:
5.0

Sorry about not calling and checking out. I meant to on Monday but I Forgot. Thanks for being easy and Human.

Mark A.  |  Overall Experience 
Rating:
5.0

Great customer service from Brett! Very helpful and accommodating. Thank you Brett!

Andrea K.  |  Reservation 
Rating:
5.0

Seemed like a safe place to come in and out of. Well lit open area outside.

Maureen M.  |  Overall Experience 
Rating:
5.0

Quick convenient helpful

Randy P.  |  Overall Experience 
Rating:
5.0

Great experience, very friendly employees.

Juan F.  |  Overall Experience 
Rating:
5.0

Donnett at Customer Service saved the day due to a misplaced ignition key. All phone communication was terrific. Cashier at p/u point was very polite even tho she did not have good enough training.

Kay R.  |  Reservation 
Rating:
5.0

Go u-haul good job. Thanks

NOEL G.  |  Overall Experience 
Rating:
2.0

I had a bad experience with ubox. I don't think this office was the main culprit (hence 2 stars). Another location supposedly altered my contract after the fact. This branch was almost helpful.

John H.  |  Overall Experience 
Rating:
4.0

Awesome storage facility and great staff. The guy at the front desk Brandon M was so helpful and instrumental in making the moving , renting and storing process easy for us. Brandon made it worthy!

andre a.  |  Overall Experience 
Rating:
5.0

The requested truck was available on-time, check out went without an problems or delay neither was there any problem in return process. There was some confusion in getting the truck to the right place

Shirley C.  |  Reservation 
Rating:
5.0

We did not visit the facility, but they were excellent in the communication and execution of our Ubox delivery! Seamless, punctual, friendly!

Daniel D.  |  Overall Experience 
Rating:
1.0

Never will I refer anyone to use a UBox. You do not want comments or you would give people more than 200 characters. Horrible experience all around. I will be writing a letter to corporate about this

Monica H.  |  Overall Experience 
Rating:
4.0

Very courteous and helpful staff. Rentals were clear and straightforward.

Allison R.  |  Reservation 
Rating:
5.0

All was great!

Tiffanie D.  |  Overall Experience 
Rating:
4.0

The person was very polite, upbeat and knew what she had available and even recommended an easier way to fix a problem!

Reva M.  |  Reservation 
Rating:
5.0

Very helpful and kept me informed of their progress. Great work!

PHILIP H.  |  Reservation 
Rating:
5.0

Great staff, helpful too. Amber was a great help..😁❤️

SUE B.  |  Overall Experience 
Rating:
3.0

The way the billing works wasn't really explained well, but other then that this was completely satisfactory.

mike d.  |  Overall Experience 
Rating:
3.0

U-Haul should consider rental options other than monthly contracts for storage units.

Anthony M.  |  Overall Experience 
Rating:
5.0

This is one of the BEST U Haul Storage I been to.

Vernon D.  |  Overall Experience 
Rating:
4.0

Everyone was nice

latorria h.  |  Reservation 
Rating:
4.0

Friendly staff and helpful

Robin W.  |  Overall Experience 
Rating:
4.0

The employee that helped later in the day was fantastic. I wish i could remember her name. She went out of her way to help me since my box was put back in storage before I was done with it.

Lisa O.  |  Overall Experience 
Rating:
1.0

Very inconvenient to have to deal with this location at all. Customer service is below sub par right down to the owner. This location is the reason I will never again use Uhaul.

JILLIAN L.  |  Overall Experience 
Rating:
5.0

Great service

Marco C.  |  Overall Experience 
Rating:
4.0

Facility is understaffed and it took over 15 minutes just to be seen. My ubox was not ready even though I called over 32 hours ahead of time

Whitney B.  |  Overall Experience 
Rating:
1.0

Staff told me I had to list someone not living at the same address on my storage contract. I asked why they replied "to be responsible for my bill in case I defaulted, it is WA law". Learn the law!!!

Ginette T.  |  Overall Experience 
Rating:
1.0

Please tell your employees to not lie. Trying to tell me that I have to supply two addresses as state law is a false claim. Your employee was rude and didn’t seem to care if I chose to be a customer.

Phillip Andrew D.  |  Overall Experience 
Rating:
5.0

Everything was really great, I recommend your company all the time.

Calvin D.  |  Overall Experience 
Rating:
4.0

I ended up needing 3 units and only one time did the person helping me offer the key to unlock the unit and sell me a lock.

Donna Kaye M.  |  Overall Experience 
Rating:
5.0

Very convenient location. Always felt secure. Just wish there was a light inside the storage unit.

CHRISTOPHER F.  |  Overall Experience 
Rating:
5.0

The young man who checked me both in and out, and assigned my unit, was courteous, friendly, knowledgeable, with a great sense of humor.

Virginia G.  |  Overall Experience 
Rating:
5.0

Everyone working here was very helpful and friendly.

Daniel H.  |  Overall Experience 
Rating:
4.0

All was well. They were helpful fast and efficient.

amber s.  |  Overall Experience 
Rating:
5.0

Everything was good

KARISSA S.  |  Overall Experience 
Rating:
5.0

I do refer friends it is an excellent place Thank you for storing my personal items at a good temperature everything is perfect prices are great i only have good things to say, thanks again U Haul

roy p.  |  Overall Experience 
Rating:
5.0

This was a box that was dropped off in my driveway, Thank you all

Jim R.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba