Customer Reviews for U-Haul Moving & Storage of North Auburn

6194 comentarios

5110 Frontage Rd NW   Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking)

(253) 850-4396

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(253) 850-4396

5110 Frontage Rd NW
Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Phillip W. 
Clasificación:
5.0

Great people

Alfredo C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda O.  |  First Impressions 
Clasificación:
5.0

Great customer service online reservations worked great!

ROGER WESLEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tuere S.  |  First Impressions 
Clasificación:
3.0

my unit was broken into

Aleta Jean B.  |  Overall Experience 
Clasificación:
5.0

Great service!

Michael J. 
Clasificación:
2.0

Vehicles and tow equipment weren't available… sent customer to different locations to pickup it… super inconvenience. To improve for next customer Uhaul should have all equipments and vehicles available for pickup.

Thanh P. 
Clasificación:
5.0

Nothing. Everything was great.

THOMAS S. 
Clasificación:
4.0

The cargo trailer was dirty and shabby looking. I washed it before using it because I was embarrassed to be seen with it that way. After washing it was only shabby looking. It appeared to crab a little to one side as though the axle was out of alignment. Service was excellent and the trailer did the job.

KENNETH T. 
Clasificación:
5.0

Great customer service!

Ronald T. 
Clasificación:
5.0

As always, every time I visit the store it itself is clean, the vehicles and supplies organized etc. Again, everyone is super friendly, happy to help and very much to the point and focused on customer supply EXCELLENT CREW thanx again, hope they can see this, feel appreciated

WESLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KHUONG H. 
Clasificación:
5.0

Very courteous service even when quite busy

William S. 
Clasificación:
5.0

Traffic flow in parking lot could be greatly improved by relocating the dumpster.

MAYNARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLAND G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TaSheana S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mercedes M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roman M.  |  First Impressions 
Clasificación:
5.0

Very good storage space and location. Very clean.

James V.  |  Overall Experience 
Clasificación:
3.0

20 minutes waiting for service and then the trailer was unusable because it's opening was too small for the task.

Karie B. 
Clasificación:
3.0

Morning staff were arguing with each other. Van had mechanical issues. Had to get a second van because the first van had a pad lock on back door, which there was no key for...

Adam W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle D. 
Clasificación:
1.0

Rude staff. Unhelpful. Lazy. And inpatient. No soap or toilet paper in bathrooms. Also what made me more upset is them cancelling my reservations after we had called them to say we are running late. And the no worries. 15 minutes later reservations were cancelled. Uhaul workers have no clue what they are doing. And they really don't care about people or helping anyone. They don't care about your needs. Please get people in that actually care. Please hire people that will do there job right !!!!

JOY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
2.0

Poor customer service..

ELIGIO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald K. 
Clasificación:
1.0

My boxes were in an accident; two of the boxes and the contents were completely destroyed. The boxes weren't even supposed to be delivered that day but there were “computer issues” on the day I scheduled the drop off and the correct date never got to the driver. After, I was told I would not be charged to keep the boxes while I went through the insurance process. But I was charged every month and had to call and wait on hold for 20+ minutes each month to have the charges reversed. The boxes were picked up over a month ago but I still got charged. Then just yesterday I received emails and a call that my account was delinquent and I needed to pay for July, but I haven't had the boxes or storage for over a month. When the rep called to collect payment I informed her that she was the fourth person I spoke to about closing the account and to please stop calling, emailing and charging me and close the account. She said she would but I won't truly know until August, when another payment would be due. This entire ordeal has been a nightmare with u-haul. I've always used their services in the past but the auburn location is a mess, and the whole uhaul system seems unorganized and neglectful. Charging me for months after priceless things were destroyed was adding insult to injury, and I never got so much as a apology or regret that it happened. I won't be using uhaul again.

Sacheen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY V T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANNA S. 
Clasificación:
5.0

Angelina was exceptionally friend and professional!

WILLIAM B.  |  First Impressions 
Clasificación:
5.0

Our delivery driver was AMAZING! She was able to get our boxes unloaded onto our driveway along a busy state highway safely and with great skill. Thank you so much, she deserves extra kudos for her skills!

Annalie C. 
Clasificación:
2.0

El cliente no dejó un comentario.

ERIC Y. 
Clasificación:
5.0

I was in hurry and van was in low gas ⛽ I put $20 gas in it at the end they they charge me extra

Abdul A. 
Clasificación:
1.0

Don't overcharge people

LAWRENCE T. 
Clasificación:
5.0

Kindness,fast,very helpful, Thank You!

YONG Y. 
Clasificación:
4.0

I paid for a utility dolly and blankets but did not receive them it was told where to get them. Then I was charged for them... I'd like to get a refund for the equipment I never got our used.

Patrick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

toneka R. 
Clasificación:
5.0

The place was very clean with a state of the state of the art security system. I love the security card and how it worked. I put my lock on the latch after closing the door but forgot to slide the latch to the closed position. When I used my card to check out, it indicated my door was opened. I went back and it looked okY but after further inspection to lock was in place but the holes didn't line up so the door could still be opened even with the lock on tbd latch. Thankful for the state of the art monitoring system. The place is very clean and very well kept. I would use this place again in a heart beat.

Marcelino S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CALINS A. 
Clasificación:
5.0

Excellent staff and lots of equipment.

Carl H. 
Clasificación:
5.0

The truck was clean, but it had a lot of miles and had some problems with the emergency brake and the wheel balance was out.

CARL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA S. 
Clasificación:
1.0

Boxes were dropped off on the date I requested, but I was told that of the pick up date 1 week later, despite me asking for only a 3 day window. This resulted in my rental period exceeding the month, and I was charged an extra ~$350 dollars for 1 extra day (the same day my boxes were picked up). I called to explain this issue and ask for a refund at the local branch, but they were unhelpful, and quickly pointed a finger to me for being at fault. I will be taking this up with my credit card company.

Xiaomeng L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Siobhan M. 
Clasificación:
1.0

El cliente no dejó un comentario.

April and David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

You guys are excellent I would recommend you guys to everyone. Excellent check in and out.

MAMADI K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vendalyn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
3.0

Need to have clear instructions on where they want after hour keys dropped. I followed the online checkout instructions and at the end the key drop was identified as an orange box. The only orange key drop box was located on the back corner of this very large complex and no where near the vehicle drop location. They then called in the morning looking for the keys. Supposedly this location has a hole in the door for dropping keys but my son and I spent 20 minutes looking for the key drop!

Gregory F. 
Clasificación:
2.0

I reserved a moving dolly that I did not receive. The fuel level that was in the contract was not at the level when I picked it up. When picking up and walking into the store, there were no reps in sight to assist. It took about 5 minuets for someone to walk in.

Olivia L. 
Clasificación:
4.0

Everything was good the trailer just needed the wheel bearings or something oiled trailer was very noisy squaking... but other than that trailer was in good shape service was good.

DESMOND R. 
Clasificación:
5.0

For some reason I was unable to do the on-line after hours check in- it wouldn't let me take a picture of the clean trailer- so we just ended up leaving the trailer and it was checked in when they opened, but it was nerve racking to just leave it there. This was more of a problem with the app than with the location, though.

ALAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMED R. 
Clasificación:
1.0

Truck had strong odor of cigarette smoke. Was told the truck was on a 1/4 tank when it was on 1/8 of a tank and got charged an extra 30 dollars because I didn't fill it to 1/4 tank.

Jordan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie H.  |  Overall Experience 
Clasificación:
5.0

Angelina was our local moving agent angel. Wonderful, friendly, helpful. I'd come back 1000% (and will in about 3 wks). Thx!

Daniel A. 
Clasificación:
4.0

I received great customer service from James in Kent. One of my tail lights wasn't working for the trailer that I rented, and he found the problem right away, and took care of it. Ty

PATRICK B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sidney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jadyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin O. 
Clasificación:
5.0

Good experience. I always this location

Siddiq H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRANCE H. 
Clasificación:
5.0

Great service. Very happy with the rental vehicle.

Ales K. 
Clasificación:
3.0

i returned the uhaul at 530pm on the 13th. keys were dropped in slot. my receipt notes uhaul returned the next day at 11:48 am which is not correct. i was charged for a second day of rental which i do not find fair. the contract says if returned after hours its a 20.00 charge not an additional 93.80 i am beyond disappointed

YVONNE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily W. 
Clasificación:
5.0

TaSheana Sargent was the best. She was super helpful, knowledgeable and very friendly. Highly recommen her / U-Haul!

EUGENE RICHARD V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANGWOOK KEVIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
5.0

The facility is amazing, the service is great, the storage is easy to load and unload into. The only issue I ran into was accessing the storage unit later in the evening, since we finished packing all of our stuff and loading it onto the UHAUL truck in one day it took a long time to finish, I had to return the truck by midnight and was under the impression that the storage would be open later in the evening, not necessarily midnight but 10PM seems reasonable (realistically I should have checked but I assumed). But unfortunately it closed at 8PM which is really early and so instead of being able to return the truck in time, I had to wait until the storage unit was open in the morning to load all of our stuff into the unit and return the truck. Other than that, I absolutely love this storage unit and the service.

Daymon E.  |  First Impressions 
Clasificación:
3.0

have more knowledgeable staff able to issue a refund for a truck returned a day early. Also a 62 cents charge, what the fuck is that?

PAUL H J D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irish P. 
Clasificación:
5.0

Inside the trailer was some nasty gunk over the walls

Justin W. 
Clasificación:
5.0

Charge less

BEN B. 
Clasificación:
4.0

Delivery of one set of four U-Haul boxes was changed 48 hours before anticipated delivery date. We had a scheduled moving truck with four people from another company arriving that day to move two apartments-worth of household goods and storage goods from U-Haul on the same day! My husband had to be at the new house to accept the delivery, so my daughter and I didn't have his help with all of the physical move. Customer service was good but difficult on U-Haul's part because our initial four boxes were stored in July 2019 and the second four boxes in October 2019. Different individuals on the phone were confused by us having two contracts. We paid a lot of money for this storage from July 2019 until June 2021 and are now being charged an additional month's rent for one set of four boxes! Dennis and Cindy, the drivers who delivered our boxes, are awesome!

Paula E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVE B. 
Clasificación:
5.0

Personnel are great. Equipment showing signs of age. Roll up door was not easily opened. Side marker lights not working. Appliance dolly had poor strap design. It appeared pretty new, but was poor design ( did not want to lock)

James H. 
Clasificación:
4.0

The mobile app didn't allow us to dispute the condition of the truck and upload our own photos, so we had to go inside to talk to someone anyway. This isn't the fault of the U-haul location, but it took more time getting the truck than it should have.

Austin S. 
Clasificación:
5.0

Only if the bathrooms were more cleaned

Gabriel K. 
Clasificación:
5.0

Best place I've ever used for storage. Rates are good, plenty of carts available, clean units, and I like all the security measures in place.

michelle h.  |  Overall Experience 
Clasificación:
5.0

The facility is clean and very secure. The system alerted me that my door was still open when I used my access card to check out, not realizing I put the lock on but did not slide the bar to make sure the latch was secured. Thankful fo the system in place because other places don't have that feature.

Marcelino S.  |  First Impressions 
Clasificación:
5.0

The U-Haul app and website was very frustrating. I had more luck getting answers by email. Other than that everything was good

Nicole H. 
Clasificación:
1.0

Check in and picking up the truck was confusing. Instructions were not clear. People who were renting at the same time as me were just as confused. Staff were not friendly. It took almost 2 hours from check in to getting the truck which cut into the rental time. I said no to insurance and I was still charged $14. Overall, poor experience. Never going back to this location. Fix your customer service. It sucks.

Mark N. 
Clasificación:
4.0

Check in procedure seemed redundant. A lot of what they were filling out I already had completed online. Staff was friendly and helpful. The price I ended up paying when I received the unit was $5 more than what my reservation stated. Nobody there had a definitive answer as to why. But, when you need a unit, and pretty much the whole center and town are booked up, you can't complain too much.

Kevin R.  |  First Impressions 
Clasificación:
4.0

The Phone customer service people I had issues with in the beginning. Cindy the driver dropping off my boxes and picking up my boxes is Fabulous. She goes above and beyond! If it wasn't for her and I would be giving the company a Terrible Review!! She is what makes the company great and fixed all my issues! If you Lose her your company will go in the Toilet!! She makes things right and great!! I can't say enough about how wonderful she was and fixed my problems with my boxes. You have One Wonderful Employee!!! I am a supervisor and work with people all day and if I had an employee like her she is one I'd Love to clone! She is worth Gold! She truly makes your company Great!!! Your phone customer service people need to learn to talk to people and not be so rude and need to not downgrade people on the phone and treat people like they are garbage!

Kristin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
3.0

I waved all additional coverages and was charged $14/day for something called Safe Move. 1hr on hold to connect with someone not at the local branch and was told they will request the manager to call me within e business days. Also turned in the truck 1hr late and was charged a full additiinL day's rental.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maricella N. 
Clasificación:
1.0

I'm so upset and my experience with uhaul was awful. First I had to be in the phone for an hour to talk to a real person. And they couldn't help me. Then they transferred me to some one who could help say in phone for another 45 mins. Person answered hello and click got disconnected. Called back and waiting again. Couldn't get a access code after we made reservations for a unit. And the lady that helped us talked so much about everything. Her husband finger got cut off. She went in and on about that. There were 8 to 9 people waiting. Some walked out. And out truck rental. A/C didn't work. Oh and a lot of problems. I don't complain ever. But worse experience ever.

JOY S.  |  First Impressions 
Clasificación:
5.0

Improve the reservation process. People spend a lot of time and money preparing for a move and shouldn't have surprises.

JOHN S. 
Clasificación:
1.0

Hire enough qualified people to service the customers. Your profit margin is plenty high enough. I have used Uhaul extensively over the years and I have watched customer service steadily deteriorate over the years. At this point I will spend thousands more to keep from using your company. I know you company policy is “it's better to lose 15-20% of your customers to reap your profits”. So I also know you don't care about my rating or comments!!

John A. 
Clasificación:
5.0

Quick clean service the 2 woman behind the counter are wonderful.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy B. 
Clasificación:
4.0

Seemed like a very professional location with very helpful staff.

DAVID V. 
Clasificación:
5.0

It was Super easy thank you

TRAVIS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
5.0

This location's service was excellent, my experience with the U-Haul as a whole was terrible. I scheduled a truck at the federal way super storage for 10am, arrived and was informed that there were no trucks, and there was no record of my reservation. The desk clerk called Jeremy at the U-Haul, who first transferred my reservation to the Fife location. Fife did not have a truck for me either. Then it was revealed to me that the only trucks available were at the Auburn location. So I drove back to auburn and finally picked up my truck, killing two hours of valuable moving time. I never received any apology or offer to make it right, which was further compounded by having to wait on hold and listen to your bullshit about “keeping your promises” on loop for 15 minutes both times. I would rather crawl through fire ants in assless chaps than spend money with your pathetic excuse for a service provider ever again.

James R. 
Clasificación:
5.0

All good, easy transaction and great staff.

BARRY BRENT K. 
Clasificación:
2.0

The app was terrible for check in and out.,

Cody C. 
Clasificación:
4.0

More staff so people didn't have to wait so long in line

Jack B. 
Clasificación:
5.0

It was a super busy day! We had to wait for an hour for our truck. The three women working that so were SO patient. They were working as fast as they could. They desire a day off with pay. May 30th... look they up and give them a tangible gift of thanks for their professional service in stressful day.

SALUD V. 
Clasificación:
4.0

Did the mobile pick up when the call doe One leave a message

Eric V. 
Clasificación:
5.0

A great experience

Karen K. 
Clasificación:
2.0

Forgot my appliance dolly and still charged me for it

Ricci B. 
Clasificación:
5.0

There was no dust or dirt on any of my items

linda g.  |  Overall Experience 
Clasificación:
5.0

Awesome! James the manager and staff will go above and beyond for the customer! Gracias

CHRIS N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melliza R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS G.  |  Overall Experience 
Clasificación:
5.0

I had an outstanding experience using this local storage service. I'm very happy with the unit we had and how secure, accessible, and pleasant it was. My interactions with the staff here were wonderful, and I think this manager is doing an excellent job. My only complaints are at the corporate level. My first is communication accessibility. The customer service experience by phone is at best frustrating and at worst a complete failure. There really needs to be a local number for clients to use to ask questions, report issues, etc. My second issue is with the current trailer/truck shortage. It is is ridiculous to allow people to make reservations for trucks/trailers when you know you will not have them available. I would not have been notified until 3 days prior to our move that we would not have a trailer, and then would have been forced to use pods. Thankfully, I heard of this shortage early and was able to buy one of the handful of remaining trailers in our area, but it sickens me to think of the many people who didn't get this heads-up and were forced to pay much more for pods at the last minute. That feels so shady. Either do what you need to do to get trailers and trucks back to the locations that need them (hire drivers/shipping?) OR offer customers a price match for the available services. Without proper notice, it's unreasonable to treat customers with such disregard. It would be wonderful for Uhaul to care enough about their reputation for customer service that they took care of their customers in this way. The other thing (which I think is really beyond your control) is the size of parking lot/difficulty of space to maneuver. This is something I know you're aware of. As it is, I would use this location again and again for the staff experience and facility experience I had. I will not be looking at U-Haul on the other end of our move, because I don't want to deal with the corporate practices of your company again.

HALEY M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEXANDER C.  |  Overall Experience 
Clasificación:
5.0

Great Staff and my whole experience there was wonderful!! Great management

Breaumond R.  |  Overall Experience 
Clasificación:
4.0

The hours could be a hassle at night

Joe S.  |  Overall Experience 
Clasificación:
1.0

Had to wait 30 min to be assisted,the u-haul rep that I had was in training The Manager that was on duty/site,had to assist The UHaul Rep,was told I'd have 24hr access,to my unit when I reserved my unit,I then asked again about my 24hr access to my unit and first month free,I had to call the reservation line as trying to reserve online wasn't happening as it wouldn't let me select what unit I was trying to reserve online. I also asked The Manager and The other UHaul Representative if I had to 24hr access again before signing payment receipt. I feel I should be give another month free,as I paid for asked and was told that I had 24hr access, otherwise I'll go to another location,a better price and a refund.

Jimmie B.  |  First Impressions 
Clasificación:
5.0

Super clean and well lit. Lots of loading ramp options etc. Everyone working was soooooooo helpful.

SARAH E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette e.  |  First Impressions 
Clasificación:
4.0

Very convenient and very well maintained. I've always had my needs taken care of.

Thomas E Graham Jr E.  |  First Impressions 
Clasificación:
5.0

very helpful with emails for instruction and information reguarding my unit.

Daelyn P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea R.  |  First Impressions 
Clasificación:
5.0

My family have been very stressed over the mortgage lending issues that have been going on. Because the closing date was pushed back, we had no clue what to do. Amber, she made our day. She took the stress out of our situation by being so nice and explaining everything about the process we felt so comfortable. Our family have never experienced anything like it. During one of the most stressful time of our life, Amber helped us get organized and took the stress out of our life. Thank you Amber, we really appreciate it. We are definitely going to use this service again.

Andrew K.  |  First Impressions 
Clasificación:
4.0

Bathrooms were in need of maintenance and cleaning at times.

Rene J.  |  Overall Experience 
Clasificación:
4.0

Service was good, although not enough people to process quickly. You really need to join the 21st century and have an online process. Also, the access hours for the storage center are ridiculously short. I would likely direct someone to a different location. This would be 2nd at best.

Joe S.  |  First Impressions 
Clasificación:
5.0

I always have the best experience with this company, staff is wonderful and the facility is ckean.

Charlene b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Flo H.  |  First Impressions 
Clasificación:
5.0

Angelina and Jessica are phenomenal!!

William B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lincoln l.  |  First Impressions 
Clasificación:
5.0

It was a great experience for two years! Enjoy it! Surprise everything was move out last Monday and of Course it was empty for couple days then literally came by Sunday to let them know I wanted to terminated my account on Sunday. I Literally didn't have the chance to check it for the the last time but I guess its was rented out right away so I didn't see it for the last time! But overall good experience would recommended in the future! Thanks for serving my stuff for the last two years!!

Sakyrine N.  |  Overall Experience 
Clasificación:
3.0

I would have given a 5 star review except for the fact that staff told me they have no lock removal help when I lost both sets of keys from the padlock I bought there, the day before I terminated my agreement with them, again I asked if they had staff that could help remove the padlock, staff said said yes, but for a $50 fee, I rented for 6 mos. , I ended up buying a lock picking set off amazon and was able to pick that piece of crap lock in two minutes, anyway, nice facility, but staff should help reach out to people who have issues such as this.

Walter H.  |  Overall Experience 
Clasificación:
5.0

Great service and security at the North Auburn location.

Mark F.  |  Overall Experience 
Clasificación:
5.0

Thank you Uhaul for the great customer service and customer assurance.

Neriah Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rayann d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Daris H.  |  Overall Experience 
Clasificación:
1.0

This has literally got to be the dumbest UHaul location I've ever met in my life. Not only did they never pay any attention but I flew over there and signed a piece of paper to close everything and donate my items. They continued for years after to tell me I was still being charged and the storage unit was still being held. They continued to call everyone I knew that they had a phone number for. I called so many times to clear it up until I could no longer deal with their stupidity. How the heck this place is still running with the same management, I do not know. Incompetence is putting it nicely.

Kayla G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA H.  |  Overall Experience 
Clasificación:
5.0

Beat uhual facility in the state of Washington. Best Manager ever James panillie great attitude great leader and a great man all around!

VICTOR G.  |  Overall Experience 
Clasificación:
5.0

I would like say thank u the storage i had was for some one that was in need and dident have anywere to go or put his stuff im sad that we never got it switch in his name i thought he was a friend but he was only useing me and your storage unit .at the time i thought is was the right thing to do but in the end its my name and my problem it dident get paid luckly nothing was mine u guys were the best u informed me tons of times u were two nice u gave me and my friend more then enuff time to pay gave diffrent way s to pay u were never rude and wont to say that im sorry and this place is the best place to store your stuff .its heated the prices are great the staff is never trying to bother u there is nice bathrooms that some people disrespect there sould be card swips at them so u can try to pin point the ones miss useing something that is a blessing to have not one but two .theres nothing bad i can say other then the few people that miss use it .i messed up by helping some one that i sould of not helped and he lost his stuff and i wish i never did that and thank thank thank uhaul and hats down to every one who works there and the new people that watch the place at night they are perfect for your place and they are there for u guys and that was a great thing for that place .thank u again and if anyone needs a place to store there stuff this is the only place u sould go .#1

Patrick B.  |  Overall Experience 
Clasificación:
5.0

Love the new internet check in.

Myrna I C.  |  Overall Experience 
Clasificación:
5.0

I have been in this U’Haul facilities off and on for probably 20 years or more,I left a few times but would come back shortly after leaving.

DONALD M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEY P.  |  Overall Experience 
Clasificación:
5.0

Thanks for all your help James and your crew!

Allan P.  |  Overall Experience 
Clasificación:
5.0

Didn't need to get into the unit too often, but every time I did it was easy and clean. No problems at all; excellent place to store anything. Thanks guys!!

Alice D.  |  Overall Experience 
Clasificación:
5.0

The people that helped me were so sweet and helpful. It's my first time keeping storage with your company and it was a delightful experience.

Jaqueline F.  |  First Impressions 
Clasificación:
1.0

When I moved out I found that a lot of my stuff was missing and no seems to know what happen to it

Kenneth Anthony R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERLEY B.  |  Overall Experience 
Clasificación:
2.0

Besides them breaking the contract every month. The units were okay. The groups of tweakers that shave and shower in the bathroom. The trash left everywhere on the loading dock and employees that refuse to be accountable for the company they work for. 10/10 would not recommend.

Aaron C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

annetta m.  |  First Impressions 
Clasificación:
4.0

Took a week and a half to get someone on the phone to let them know I'd vacated my unit. Stopped by a few times, too. Waited 15 min at least and left because in was tired of waiting. Not blaming the employees, they've always been great, just maybe more staff would be nice. No one answered my email either.

Annette C.  |  Overall Experience 
Clasificación:
4.0

For the most part the experience I had at this facility was very good.

WALKER T.  |  Overall Experience 
Clasificación:
5.0

This Uhaul hands down the best in the Area?!

Breaumond R.  |  First Impressions 
Clasificación:
5.0

The manager James is amazing

Breaumond R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline w.  |  Overall Experience 
Clasificación:
5.0

I have had not experienced to access my 24 hours storage since fall 2017. The Interior climate storages are really good protections from all seasons.

Michael Alan C.  |  Overall Experience 
Clasificación:
1.0

They loocked me out for no Reason and then they try to make me pay for a system error

Gustavo D.  |  Overall Experience 
Clasificación:
5.0

I love this facility they are always so helpful and always super understanding

ROSA F.  |  First Impressions 
Clasificación:
2.0

From setting up my U-Boxes and pick up/ drop off all the way to set up to unload the u-boxes into the storage unit was a head ache, several times I had phone conversations, it seemed like people just weren't hitting the "save" button and nothing was being saved.

Kyle W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcela H.  |  First Impressions 
Clasificación:
5.0

After an unfortunate incident the night before we moved things into storage, the staff was extremely helpful and courteous and made the move in a breeze.

Stephanie S.  |  First Impressions 
Clasificación:
5.0

Good job

Cruz A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos b.  |  Overall Experience 
Clasificación:
5.0

This storage facility was totally awesome. James the manager runs a very good U-Haul storage unit. Every time I called he was helpful his staff was helpful everyone there at that facility was totally awesome to me. I would rent time and time again I recommend that this facility is very caring and understanding and very responsible and secure.

cindye E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRICIA B.  |  Overall Experience 
Clasificación:
4.0

Having the uhaul and storage in the same place was very convenient. Staff was very kind and helpful. On complaint is the lights turn off and the unit and "hallway" goes black? I have to walk up and down the hallway waving my arms to get the lights to come back on, which is very inconvenient when I'm in the back of my unit.

Kathleen C.  |  Overall Experience 
Clasificación:
3.0

I pre-booked a specific storage facility a couple of weeks in advance. When I arrived they had no record or could not give me the unit I booked.... which was the only reason I booked this particular location. Staff seemed frustrated at this, like somehow it's my problem they couldn't give me what I booked. Then, with a 26' truck, fully loaded they gave my a storage until on the other side of the property on the second floor... So, no, I would not recommend this facility.

Toby R.  |  Overall Experience 
Clasificación:
5.0

Great Customer service

mark a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nedina Nichole W.  |  Overall Experience 
Clasificación:
5.0

Fast and easy reservation/check-in. Great facility and staff.

william e.  |  First Impressions 
Clasificación:
5.0

I had my storage unit for at least 4 years, as did both my brothers. I have also rented numerous trucks and they have worked great. Thank you for your great service

GLORIA A.  |  Overall Experience 
Clasificación:
1.0

One of the worst experiences of my life. EVER

Kayla G.  |  First Impressions 
Clasificación:
5.0

Customer Service has been above and beyond at every point. I highly recommend for all your needs! Very Satisfied thus far for my storage needs! U haul has always been my moving partner!

Enidina L.  |  First Impressions 
Clasificación:
4.0

Great storage options and accessibility. Staff always friendly and helpful. Only complaint was trying to close my account when I moved to a facility closer to my home. I emailed that I was vacating my

Susan J.  |  Overall Experience 
Clasificación:
5.0

Very helpful and professional I like them

Ahmed M.  |  First Impressions 
Clasificación:
5.0

Very helpful and professional I like them

Ahmed M.  |  First Impressions 
Clasificación:
5.0

I had the most awesome experience with this particular U-Haul out of all the U-Haul is that I have tried they are the most experienced helpful. I can only say God is with you made your U-HaulExperienc

cindye E.  |  First Impressions 
Clasificación:
5.0

Great service, thank you.

Lisa R.  |  First Impressions 
Clasificación:
4.0

except the card did not work alot times and i got locked out and made my moving out situation bad. other then that was great

Angelica G.  |  Overall Experience 
Clasificación:
5.0

the gentleman that initially helped me from the begging was great. then i came back another day and couldn't get in and another younger guy was so great so quick willing to help.

Angelica G.  |  First Impressions 
Clasificación:
4.0

Overall, this location was understanding towards me whenever I had a concern or was upset. Sometimes it felt invasive of where I was going when I'd leave and arrive, but it stopped. I'm happy, thx!

BREANNA H.  |  Overall Experience 
Clasificación:
5.0

No comment

Timothy James P.  |  Overall Experience 
Clasificación:
4.0

Card key takes several attempts to work. Initial staff who rented original unit did not know how to set up auto withdrawal and said I had to come in person to pay every month...that was not correct.

Susan A.  |  Overall Experience 
Clasificación:
5.0

I really was impressed by the staff's professionalism, friendliness, and customer service (especially Alison). I was very happy with my experience and would recommend it to my friends.

Lynn M.  |  Overall Experience 
Clasificación:
5.0

I like the security features.

Natalia P.  |  Overall Experience 
Clasificación:
5.0

My worker was great and patient

tracy m.  |  First Impressions 
Clasificación:
4.0

No additional comments

Owen A.  |  Overall Experience 
Clasificación:
5.0

Never a problem great place great help.

KELLY F.  |  Overall Experience 
Clasificación:
2.0

Young people may know how to multitask w/ personal phone calls on their headsets while renting me a storage unit BUT it’s a little strange to determine if they are talking to me or on the phone.

gene d.  |  First Impressions 
Clasificación:
4.0

Sometimes there is a long wait before you can be helped. Always happens when only one person working

karen k.  |  Overall Experience 
Clasificación:
2.0

Worse move out experience ever. Still received emails and mail stating non payment when we had moved out on July 25th. Got letters as recent as August 13th postmarked. Won't recommend.

Anne S.  |  Overall Experience 
Clasificación:
5.0

This is one of the best U-Haul stores I’ve used in the last 25 years.

WILLIAM B.  |  Overall Experience 
Clasificación:
5.0

Dont have any

tasha b.  |  Overall Experience 
Clasificación:
3.0

You need more staff on at high traffic times. I tried calling direct to Frontage Road and was transferred to a registration desk twice. That was frustrating not being able to speak to someone.

Linda V.  |  Overall Experience 
Clasificación:
1.0

My "move out date" is 6/26/19 when I gave my card to the fat girl w/pink hair. She said I would receive an email confirming my vacate but never did and you have never returned my calls! you suck!

GAYLE H.  |  Overall Experience 
Clasificación:
5.0

The two ladies at this store were phenomenal! Two of the best ones I've ever come across in the 20+ years I've been renting equipment from U-Haul. Courteous service and total professionalism.

WILLIAM B.  |  First Impressions 
Clasificación:
5.0

Bueno

shawn c.  |  First Impressions 
Clasificación:
5.0

My items were in storage for almost 3 years and the facility was so clean that when I removed my items, they were still clean and in exactly the same condition as when I put them in storage!!!

Eileen H.  |  Overall Experience 
Clasificación:
5.0

James and the team are great.

DANIEL S.  |  First Impressions 
Clasificación:
5.0

U-Haul made everything very easy from picking up the truck to dropping off in storage.

Erin E.  |  First Impressions 
Clasificación:
5.0

Great place of buessniss and very nice and clean.

Wayland D.  |  First Impressions 
Clasificación:
5.0

After initially getting a trailer that wasn't going to work for my vehicle on a one way trip from Seattle to New Orleans, I was given a refund and only paid for one day use. Customer service was great

Megan K.  |  First Impressions 
Clasificación:
4.0

very friendly and helpful

Kathy P.  |  First Impressions 
Clasificación:
5.0

Staff was amazing!

lenin A.  |  First Impressions 
Clasificación:
4.0

very good service all things considered

daniel f.  |  First Impressions 
Clasificación:
4.0

Very courteous and helpful staff. Rentals were clear and straightforward.

Allison R. | Reservación
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