Comentarios de los clientes para U-Haul Moving & Storage of North Auburn

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of North Auburn

Clasificación general:

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Erica H.
Clasificación:

El cliente no dejó un comentario.

Myrna I C. | Overall Experience |
Clasificación:

Love the new internet check in.

JACK J.
Clasificación:

The service from James could not have been better. He is a professional and did a great job

EDWARD THOMAS S.
Clasificación:

Friendly and helpful

Charles C.
Clasificación:

El cliente no dejó un comentario.

Vernon M.
Clasificación:

El cliente no dejó un comentario.

Nikki F.
Clasificación:

Biggest mess ever. Over 2 months later and still trying to get things corrected. The box wasn't picked up when scheduled & when it was, apparently the "empty" box was put in storage & I have been being chrg'd for it for 2 months. Refund finally put in but not rec'd yet and now I am getting Lien Notices charging for non-payment. Have made 6 calls for a total of several hours of my time trying to get sorted. You do not have enough phone people to take calls and people are not following thru with what they say they will do, I will not be using U-Haul in the future and will definitely not be recommending them to anyone.

DONALD M. | First Impressions |
Clasificación:

I have been in this U’Haul facilities off and on for probably 20 years or more,I left a few times but would come back shortly after leaving.

ESTEVAN ASHAD B.
Clasificación:

Every interaction with a customer service agent was met with outstanding results. They were courteous, helpful, knowledgeable, respectful, and friendly. For a the store to be as big as it is, it was very well maintained. The truck was also clean. Unfortunately, I went over my miles and my bill was a little higher, but this had nothing to do with the agents. They did an amazing job. I hope this is shared with them. Keep up the great work. Blessings and love!!!

DIVINA B.
Clasificación:

Our truck had deficiencies and was a safety issue. The steering wheel had more play than should be legally allowed, the truck bounced around like the shocks were bad, it accelerated twice on us, the dashboard rattled the whole time. Upon notifying the staff, they did not seem to care and said to have a good day; sending us on our way. I have no faith that the truck we rented will be serviced and I hope the next person doesn't have a serious issue.

Curtis M.
Clasificación:

The Auburn store manager was slow and not very good at her job. The lock on my U box was beat up and broken like somebody had broken into the box and they didn't even let me know. When I asked them about it they came up with every excuse in the book to cover there you know what.

LAWRENCE R.
Clasificación:

Better signage to guide customers to the storefront and drop off location

michelle O.
Clasificación:

I was price gouged on three boxes for $6200 on one credit card . When two boxes only cost 2400 you charged me 6200 for three . You only gave me credit for another card for two boxes for 2400 for two of the boxes you lost . I had a total of five boxes . So original charged 8600 for five boxes . I'm about to take this to better business bureau and dept of affairs if this don't get resolved . So technically your still trying to charge me for five boxes but you lost two of them originally. 6238263304 Michelle Ortega.

KENNETH ROBERT C.
Clasificación:

My truck broke down. The towing company handled the drop off, coordinating with roadside assistance.

JOEY P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nicholas B.
Clasificación:

El cliente no dejó un comentario.

Nicholas B.
Clasificación:

Everything was great. Associates were polite and helpful.

SAED J.
Clasificación:

Keep up the great service! Everything's great no change needed!

Victoria P.
Clasificación:

Confusing instructions to return vehicle keys when the store was closed. Unclear where to park the returned vehicle. Slow service from attendants.

Christopher K.
Clasificación:

El cliente no dejó un comentario.

Eric M.
Clasificación:

Driver door hinges need to be adjusted so it shuts normally without slamming it.

Svyatoslav L.
Clasificación:

I rented the heavy trailer for car transport and the trailer was falling apart loose bolts that I had to go and ask them to tighten things up then the connector is missing and they told me to purchase one instead because they did not want to provide me with one, the customer service is horrible no one cares about a single thing , please be advised with them. Also really rude and alot of attitude!!

Brian M.
Clasificación:

The girl whom I returned the truck to was very friendly!

Alex B.
Clasificación:

We rented it for 24 hours and they only let us have it for 12 hours! We didnt get all our stuff moved and it took 4-5 extra trips on our own to get the job done. Plus I wasn't able to move our couch and we are being charged a trash fee.

Mumbenga B.
Clasificación:

Keep doing a good job.

Shawn L.
Clasificación:

Was a pretty decent experience. Been awhile since I've rented from I Uhaul, I was expecting it to be a giant pain in the ass, but this location has the whole process Very easy. Truck was nice and ran fine. .

Mujib A.
Clasificación:

El cliente no dejó un comentario.

Allan P. | Overall Experience |
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Thanks for all your help James and your crew!

JENNY ELIZABETH P.
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El cliente no dejó un comentario.

Alice D. | Overall Experience |
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Didn't need to get into the unit too often, but every time I did it was easy and clean. No problems at all; excellent place to store anything. Thanks guys!!

Jonathon W.
Clasificación:

The equipment was clean, but the trailer brakes on the vehicle tow trailer were either non-operational, or performing well below par. The hydraulic ram had enough play to max out the bolted restraint's before the brakes were applied, causing the trailer to slam back and forth when stopping or changing speed. This occurred even at speeds less than 5mph.I would recommend brakes be fully inspected and tested between each rental. It was an unnecessary risk that could have been avoided.

CHARLES P.
Clasificación:

The whole Uhaul experiment this week was horrible. This location was great but I will never use uhaul again. I was switch to 3 different location within a month. I end up being put far out and charge more money. As of right now Uhaul get a negative star in my book

michael T.
Clasificación:

El cliente no dejó un comentario.

Juan A.
Clasificación:

El cliente no dejó un comentario.

Stephen C.
Clasificación:

Service was not utilized. First trailer rented at this location yesterday 10/30 had to return to store to replace trailer due to wheel bearing caps comming off. Didnt use it still had to pay. Very unhappy customer.

Marcelino V.
Clasificación:

No problems dropping off equipment.

Selena G.
Clasificación:

The Truck got no power going up the hill And it was too noise, Ibrent this vehicle for a day The seats weren't clean and there was garbage underneath the seats, I have mentioned to the person who assist me with the rental I have my own products and desinfected The car

Steven L.
Clasificación:

El cliente no dejó un comentario.

Marco G.
Clasificación:

El cliente no dejó un comentario.

MARYSELA F.
Clasificación:

Seat difficult to move forward, driver door took a good amount of strength to close returning truck was difficult since because of parking.

Richard G.
Clasificación:

Account and accounting services were terrible. Definitely need improvement.

VICTORIA B.
Clasificación:

El cliente no dejó un comentario.

Morlon M.
Clasificación:

Friendly professional staff; would definitely rent from this location again.

Samuel E.
Clasificación:

El cliente no dejó un comentario.

MICHAEL L.
Clasificación:

El cliente no dejó un comentario.

Erica C.
Clasificación:

None

STEPHEN P.
Clasificación:

A LOT more accuracy. I rented a van yesterday for a roughly 30 mile round trip. First off the worker told me "Oh yeah its that GMC van out there, but it was a Chevy van they actually rented me so I nearly drove off with a GMC van another customer was dropping off thinking that was the van he was speaking of when it was the Chevy van in front of it that was mine. Then after I return the van some mere 43 miles later they try to tell me the total bill with mileage was nearly twice what I paid to get the van earlier in the day, as the return worker typoed the return mileage which put another 100 miles on my rental. After sorting this out with the counter worker (who was helpful) we got the rental back to an accurate figure of the mileage and price of the rental and now I have to wait for the return on my American Express card.

Daniel D.
Clasificación:

The staff were extremely friendly and knowledgeable.

Jaqueline F. | First Impressions |
Clasificación:

The people that helped me were so sweet and helpful. It's my first time keeping storage with your company and it was a delightful experience.

Crystal C.
Clasificación:

El cliente no dejó un comentario.

MARK C.
Clasificación:

If customer completes reservation online, why did I have to complete the same information when I got to store to pick up truck?

Ken Z.
Clasificación:

This is against U-Haul. I was told to turn in the truck at another location. They didn't actually take trucks and told me to go to another location down the street. All in all, it took over an hour to return the truck. I rent a u-hual twice a year for our season move to different houses. I've been doing this 2 times a year for 10 years. U-Hual's reservation system has been getting worse each year. Not allowing certain pickup locations, not letting me pick where I want to drop off the truck, and sending me to out-of-the-way locations at the last minute to return my rental. When I find a dependable location for pick-up and drop-off, they are not in the selection next time I rent.

Eternity T.
Clasificación:

The problem wasn't this auburn location , it was my original location , Lynn's towing, I was outside for an hour just to find out the reservation I confirmed with both uhaul and the company over the phone, I needed to pick up my truck by 6 am and both confirmed that was possible and it would be set up . I had to pay for multiple rides to get to and from the locations because the company wasn't open and wouldn't answer the phone to assist me,once my reservation was changed I went to get the truck and the truck battery died so yet again another set back to my moving process. I suggest maybe just bit better communication from uhaul and the contracted companies on hours of service and shorter wait times on the phone, I understand COVID has changed a bunch but , it was just a lot.

Steve B.
Clasificación:

El cliente no dejó un comentario.

Larry V.
Clasificación:

Top notch customer service. Thanks!

CHRISTOPHER N.
Clasificación:

We are a local flooring company and our company truck broke down. James at the Frontage Rd facility was very professional, courteous and efficient. Very impressed with his service. Would recommend to any person or company who needs reliable transportation at an affordable price.

Sarah V.
Clasificación:

I've rented from Uhaul in the past with no issues. This time the process was filled with difficulties. My pickup and drop off location got changed the day before my reservation - which led to increased mileage. When I arrived to pickup the truck, their app was having technical difficulties. I went into the office to get assistance and was told their entire computer system was down. No one seemed to be knowledgeable about how to complete a paper contract. The representative didn't even know which of the triplicate forms to keep (common sense should tell her the original on top goes to the company). The vehicle smelled like smoke and the tank had less than a quarter tank. I was delayed by over an hour because of the issues with the computers and staff's inexperience. Which meant my moving assistants were also waiting around. The only positive part of the experience was the return, Staff was friendly and efficient.

Joseph M.
Clasificación:

El cliente no dejó un comentario.

Heath S.
Clasificación:

El cliente no dejó un comentario.

JUDY G.
Clasificación:

The key didn't work so we could lock the cab, the check engine light was on the hole trip, the over head leaked above the drivers corner

DARIAN NICOLE C.
Clasificación:

Found a used cigarette butt in the side console, along with a half-drank juice bottle. Disappointed, especially as this is unsanitary with COVID precautions and safety measures.

SHELLY A.
Clasificación:

El cliente no dejó un comentario.

YEVGENIY Z.
Clasificación:

Nothing, the employees there exceeded expectations!!

TOMMY O.
Clasificación:

El cliente no dejó un comentario.

Kenneth Anthony R. | Overall Experience |
Clasificación:

When I moved out I found that a lot of my stuff was missing and no seems to know what happen to it

Marcus D.
Clasificación:

El cliente no dejó un comentario.

Jeanie B.
Clasificación:

El cliente no dejó un comentario.

VERNE F.
Clasificación:

El cliente no dejó un comentario.

Vanessa A.
Clasificación:

This is the only location I will use. There are two closer to me however the customer service is AWFUL.

SEAN G.
Clasificación:

Everything was good. Nothing needed to improve at this time. Credit card did not want to read my debit card or my credit card even though it was a brand new card.

JENNIFER N.
Clasificación:

**Uhaul is a terrible company! Will never work with them again, I will tell everyone I know to never ever use this company. I had the worst experience, and it caused a lot of unnecessary stress. BUT the young man who helped me, was excellent. great employees, terrible service / company.

Jovan C.
Clasificación:

El cliente no dejó un comentario.

Michelle P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SCOTT WESLEY L.
Clasificación:

El cliente no dejó un comentario.

Cherise T.
Clasificación:

The mobile is dumb, I uploaded the same pics three times. Took three times as long. I filled everything out and uploaded pics prior to getting to the location. Once at the location I had to do all the same stuff over again plus a bunch more. When that was done I still had to go inside and wait 30 mins in line to get the key. Other locations had it there for you in the truck. It took an hour to pick up the uhaul. Never had this much trouble before.

Melrosa T.
Clasificación:

El cliente no dejó un comentario.

Susan R.
Clasificación:

Read the above

Navjeet B.
Clasificación:

First look at my matter. I have taken uhaul twice in three day. Both times while picking up uhaul rate quated to me is double when dropping uhaul .u people don't give exact price and charges .charges too much while dropping..I will think twice using uhaul. Please review my matter.

James V.
Clasificación:

El cliente no dejó un comentario.

GABRIEL A.
Clasificación:

Thanks and looking forward !

SHERLEY B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nathan T.
Clasificación:

n/a

Rodney C.
Clasificación:

This location was not the original location booked and cost me a $53 Uber ride due to the distance.

Tinh T.
Clasificación:

The pick-up and dropped off procedures were very quick, easy and simple. Good customer service.

Damon H.
Clasificación:

The location itself seemed to be run well with knowledgeable technicians ready to troubleshoot your vehicle and get you in the road. The problem was the reservation website that "guaranteed" the transport trailer for a 10am pickup, when in actuality it had double booked a trailer that was out with another customer and would not be available until they returned it. I arrived at 10am and they said it would not be available until 12 noon. I went to get lunch and then they called me just before noon to say they would not have a trailer today unless I would come back at 3:30 pm. My whole day had been scheduled and coordinated with others around the 10am pickup time and now it would be pushed back 5 1/2 hours. I returned at 3:30 and the trailer was outfitted by 4:00 pm. I had originally planned for 4hrs of use, but since everything had been pushed I could only meet the person I had rescheduled with by 5pm and was forced to load the trailer and then transport in the dark which added hours to my project ans consumed my entire day arriving back home at 11:30 pm. I then had to offload in the morning at 8am, clean the trailer and return it by 9am. I work 12 days on 2 days off schedule and this 4hr or less project had now consumed my entire day and the next morning. I am very frustrated and angered by their notion of a guarantee of use. What a joke. My advice to a potential customer would be to book as far in advance as possible and call ahead to ensure that no one is booked on the same trailer and that it will be sitting there waiting for you. That's what a guarantee should be. To ensure your customers day will not be wasted because their time is valuable. Good luck and renter beware.

Lynn C.
Clasificación:

El cliente no dejó un comentario.

Aaron D.
Clasificación:

El cliente no dejó un comentario.

Laura M.
Clasificación:

El cliente no dejó un comentario.

Debra P.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

The location had furniture blankets prepackaged in packs of 6. I was only given one pack. The order called for 12. I ended up being charged $5 for turning in the 6 that I had been given since the computer said I was supposed to have 12. This error on the part of U-Haul ended up costing me $5 which IS NOT FAIR!!!

candice S.
Clasificación:

The specific location was great, however my overall experience was awful. I was not told until the night before that I was only getting a 20 foot truck and it was 40 miles away. That is a cruel thing to do to a person LAST MINUTE when they are moving to a different state. I literally had to take some furniture to the dump. Shame on you!

William J.
Clasificación:

El cliente no dejó un comentario.

Michael E.
Clasificación:

Customers that have three incoming cell phone calls simultaneously need to NOT be driving in the parking lot. U-HAUL representatives may need to intervene for safety reasons.

ANIKET C.
Clasificación:

I had zero choices and customer reps were rude. I was forced to rent a big truck, that wasn't cleaned. there was dust and food stains all over the van. I doubt they sanitized the truck. horrible experience.

Patrick L.
Clasificación:

Fantastic service. Very helpful - now my preferred location for all things U-haul in my area!

Patrick L.
Clasificación:

Fantastic customer service here! This place is the kind of place that keeps me coming back!

Yad A.
Clasificación:

Very Friendly staff

MARK S.
Clasificación:

El cliente no dejó un comentario.

Bobby B.
Clasificación:

This worked out very well and the staff was super helpful and quick about getting it going. Wold use this again

BOYCE W.
Clasificación:

El cliente no dejó un comentario.

Jared E.
Clasificación:

Should really train employees on how to use auto loaders. Employee who helped me had to look at instructions when I asked about chaining process on auto loader

BENJAMIN JAMES D.
Clasificación:

Dylan was excellent, great employee.

THOMPSON J.
Clasificación:

Process for no contact is a joke. Signs are not clear to help customers with flow or easy to understand processes.

Daniel S.
Clasificación:

El cliente no dejó un comentario.

Matt R.
Clasificación:

I had a 10 AM reservation. I got a voicemail at 9AM claiming that my trailer had not yet been returned, and they would be calling me back after they sourced another trailer. I called back around noon, and got no answer. I called again around 12:30. Again, no answer. I went down there only to find that my reservation had been flatout canceled, although I had not been informed of this. I then had to wait until 3 PM before getting a trailer. The trailer I received had some loose rivets on the latch and I was concerned the whole mechanism might fail. They really ought to keep their equipment in proper working condition.

michael S.
Clasificación:

El cliente no dejó un comentario.

Deborah H.
Clasificación:

El cliente no dejó un comentario.

MICHAEL R.
Clasificación:

Everything went as expected. Service was quick. Much appreciated.

Bobbie L.
Clasificación:

El cliente no dejó un comentario.

Aaron C. | Overall Experience |
Clasificación:

Besides them breaking the contract every month. The units were okay. The groups of tweakers that shave and shower in the bathroom. The trash left everywhere on the loading dock and employees that refuse to be accountable for the company they work for. 10/10 would not recommend.

annetta m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Annette C. | Overall Experience |
Clasificación:

Took a week and a half to get someone on the phone to let them know I’d vacated my unit. Stopped by a few times, too. Waited 15 min at least and left because in was tired of waiting. Not blaming the employees, they’ve always been great, just maybe more staff would be nice. No one answered my email either.

WALKER T. | Overall Experience |
Clasificación:

For the most part the experience I had at this facility was very good.

Breaumond R. | First Impressions |
Clasificación:

This Uhaul hands down the best in the Area?!

Breaumond R. | Overall Experience |
Clasificación:

The manager James is amazing

Jacqueline w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael Alan C. | Overall Experience |
Clasificación:

I have had not experienced to access my 24 hours storage since fall 2017. The Interior climate storages are really good protections from all seasons.

Gustavo D. | Overall Experience |
Clasificación:

They loocked me out for no Reason and then they try to make me pay for a system error

ROSA F. | First Impressions |
Clasificación:

I love this facility they are always so helpful and always super understanding

Kyle W. | First Impressions |
Clasificación:

From setting up my U-Boxes and pick up/ drop off all the way to set up to unload the u-boxes into the storage unit was a head ache, several times I had phone conversations, it seemed like people just weren't hitting the "save" button and nothing was being saved.

Gustavo D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Marcela H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stephanie S. | First Impressions |
Clasificación:

After an unfortunate incident the night before we moved things into storage, the staff was extremely helpful and courteous and made the move in a breeze.

Cruz A. | Overall Experience |
Clasificación:

Good job

carlos b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

cindye E. | Overall Experience |
Clasificación:

This storage facility was totally awesome. James the manager runs a very good U-Haul storage unit. Every time I called he was helpful his staff was helpful everyone there at that facility was totally awesome to me. I would rent time and time again I recommend that this facility is very caring and understanding and very responsible and secure.

TRICIA B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kathleen C. | Overall Experience |
Clasificación:

Having the uhaul and storage in the same place was very convenient. Staff was very kind and helpful. On complaint is the lights turn off and the unit and “hallway” goes black? I have to walk up and down the hallway waving my arms to get the lights to come back on, which is very inconvenient when I’m in the back of my unit.

Toby R. | Overall Experience |
Clasificación:

I pre-booked a specific storage facility a couple of weeks in advance. When I arrived they had no record or could not give me the unit I booked.... which was the only reason I booked this particular location. Staff seemed frustrated at this, like somehow it's my problem they couldn't give me what I booked. Then, with a 26' truck, fully loaded they gave my a storage until on the other side of the property on the second floor... So, no, I would not recommend this facility.

mark a. | First Impressions |
Clasificación:

Great Customer service

Nedina Nichole W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

william e. | First Impressions |
Clasificación:

Fast and easy reservation/check-in. Great facility and staff.

GLORIA A. | Overall Experience |
Clasificación:

I had my storage unit for at least 4 years, as did both my brothers. I have also rented numerous trucks and they have worked great. Thank you for your great service

Kayla G. | First Impressions |
Clasificación:

One of the worst experiences of my life. EVER

Enidina L. | First Impressions |
Clasificación:

Customer Service has been above and beyond at every point. I highly recommend for all your needs! Very Satisfied thus far for my storage needs! U haul has always been my moving partner!

Susan J. | Overall Experience |
Clasificación:

Great storage options and accessibility. Staff always friendly and helpful. Only complaint was trying to close my account when I moved to a facility closer to my home. I emailed that I was vacating my

Ahmed M. | First Impressions |
Clasificación:

Very helpful and professional I like them

Ahmed M. | First Impressions |
Clasificación:

Very helpful and professional I like them

cindye E. | First Impressions |
Clasificación:

I had the most awesome experience with this particular U-Haul out of all the U-Haul is that I have tried they are the most experienced helpful. I can only say God is with you made your U-HaulExperienc

Lisa R. | First Impressions |
Clasificación:

Great service, thank you.

Angelica G. | Overall Experience |
Clasificación:

except the card did not work alot times and i got locked out and made my moving out situation bad. other then that was great

Angelica G. | First Impressions |
Clasificación:

the gentleman that initially helped me from the begging was great. then i came back another day and couldn't get in and another younger guy was so great so quick willing to help.

BREANNA H. | Overall Experience |
Clasificación:

Overall, this location was understanding towards me whenever I had a concern or was upset. Sometimes it felt invasive of where I was going when I'd leave and arrive, but it stopped. I'm happy, thx!

Timothy James P. | Overall Experience |
Clasificación:

No comment

Susan A. | Overall Experience |
Clasificación:

Card key takes several attempts to work. Initial staff who rented original unit did not know how to set up auto withdrawal and said I had to come in person to pay every month...that was not correct.

Lynn M. | Overall Experience |
Clasificación:

I really was impressed by the staff’s professionalism, friendliness, and customer service (especially Alison). I was very happy with my experience and would recommend it to my friends.

Natalia P. | Overall Experience |
Clasificación:

I like the security features.

tracy m. | First Impressions |
Clasificación:

My worker was great and patient

Owen A. | Overall Experience |
Clasificación:

No additional comments

KELLY F. | Overall Experience |
Clasificación:

Never a problem great place great help.

gene d. | First Impressions |
Clasificación:

Young people may know how to multitask w/ personal phone calls on their headsets while renting me a storage unit BUT it’s a little strange to determine if they are talking to me or on the phone.

karen k. | Overall Experience |
Clasificación:

Sometimes there is a long wait before you can be helped. Always happens when only one person working

Anne S. | Overall Experience |
Clasificación:

Worse move out experience ever. Still received emails and mail stating non payment when we had moved out on July 25th. Got letters as recent as August 13th postmarked. Won't recommend.

WILLIAM B. | Overall Experience |
Clasificación:

This is one of the best U-Haul stores I’ve used in the last 25 years.

tasha b. | Overall Experience |
Clasificación:

Dont have any

Linda V. | Overall Experience |
Clasificación:

You need more staff on at high traffic times. I tried calling direct to Frontage Road and was transferred to a registration desk twice. That was frustrating not being able to speak to someone.

GAYLE H. | Overall Experience |
Clasificación:

My "move out date" is 6/26/19 when I gave my card to the fat girl w/pink hair. She said I would receive an email confirming my vacate but never did and you have never returned my calls! you suck!

WILLIAM B. | First Impressions |
Clasificación:

The two ladies at this store were phenomenal! Two of the best ones I’ve ever come across in the 20+ years I’ve been renting equipment from U-Haul. Courteous service and total professionalism.

shawn c. | First Impressions |
Clasificación:

Good

Eileen H. | Overall Experience |
Clasificación:

My items were in storage for almost 3 years and the facility was so clean that when I removed my items, they were still clean and in exactly the same condition as when I put them in storage!!!

DANIEL S. | First Impressions |
Clasificación:

James and the team are great.

Erin E. | First Impressions |
Clasificación:

U-Haul made everything very easy from picking up the truck to dropping off in storage.

Wayland D. | First Impressions |
Clasificación:

Great place of buessniss and very nice and clean.

Megan K. | First Impressions |
Clasificación:

After initially getting a trailer that wasn’t going to work for my vehicle on a one way trip from Seattle to New Orleans, I was given a refund and only paid for one day use. Customer service was great

Vern H. | Overall Experience |
Clasificación:

We had a great experience at this facility. The staff was friendly and helpful.

Kathy P. | First Impressions |
Clasificación:

very friendly and helpful

John S. | Overall Experience |
Clasificación:

The only problem is that I was never notified that the boxes had been transferred to Auburn from Seattle...

kara a. | Overall Experience |
Clasificación:

There is always a line when I go into the office to get assistance but otherwise it was really convenient.

Matthew C. | Overall Experience |
Clasificación:

Received what I paid for.

Cassie S. | Overall Experience |
Clasificación:

I will never do business with U-Haul again and I will let everyone know to never use this company. They gave me a damaged box, and charge me twice. Horrible company horrible customer service.

lenin A. | First Impressions |
Clasificación:

Staff was amazing!

TAMMY C. | Overall Experience |
Clasificación:

Upon move out, being required to sweep out the unit is not a big deal, however it becomes a big deal when there is no trashcan in the facility to throw away dirt, dust, loose ends.

VALERIE f. | Overall Experience |
Clasificación:

Thanks for respectful service

daniel f. | First Impressions |
Clasificación:

very good service all things considered

Stanton R. | Overall Experience |
Clasificación:

Storage facility is clean, well maintained, and secure. Elevator is spacious and bathroom convenient. Lots of carts too. Been happy with the facility and staff and would recommend to others.

Julie C. | Overall Experience |
Clasificación:

The guy that helped me was very helpful and nice

mark h. | Overall Experience |
Clasificación:

Way too expensive and I'm pretty sure a covered wagon could have got my stuff moved quicker. The container was clean and secure..dry. The people who dropped off the container were very friendly and he

Daniel A. | Overall Experience |
Clasificación:

Good job

Daniel A. | Overall Experience |
Clasificación:

The North Auburn Staff was very polite and helpful. I would recommend James and his Staff to others.

stephanie h. | Overall Experience |
Clasificación:

My name is Stephani Haubert, not Stephanie Hobbert My only no leads to, too expensive compared to other storage similar storage places.

Angelina Maryann C. | First Impressions |
Clasificación:

Quick and easy set up. Deals available for 1STmonth free storage W/rental of a u-haul. Buildings and units very secure and clean.

Theresa C. | Overall Experience |
Clasificación:

I didn't have to change to visit this location but customer service was good... I'm satisfied with what they done for me.

GUDMUNDUR S. | Overall Experience |
Clasificación:

I brought my furniture to uhaul storage in great condition but when I moved out of the storage unit there was a big wet spot on my couch.It was from a sprinkler up above that leaked on my couch!? Lame

cameron g. | Overall Experience |
Clasificación:

Large facility and couldn’t beat the price. I’m happy.

Min. P. | Overall Experience |
Clasificación:

Highly recommend Cultural-Competency training to all staff and major improvements to the billing practices as well as the online friendliness/usability! A disaster in communication!

cameron g. | First Impressions |
Clasificación:

Best price around.

Gina G. | Overall Experience |
Clasificación:

I was impressed by uhauls customer service, efficiency, and excellent communication. I would definitely recommend them and use them again if needed!

donna K. | Overall Experience |
Clasificación:

Driver was amazing, friendly , courteous, efficient!

CLEMENTE P. | Overall Experience |
Clasificación:

Great service and storage place.

Niele G. | Overall Experience |
Clasificación:

Got a storage pod. Both drop off and pick up happened when they said it would. All staff were very friendly and helpful. Highly recommended.

alfreds o. | Overall Experience |
Clasificación:

James Meneghini and all the associates were very helpful and understanding with the greatest professionalism and empathy I’ve ever seen. Thank you all and may God bless you.

Zola S. | Overall Experience |
Clasificación:

I have mixed reviews for my uhaul experience. The uhaul in North Auburn is fantastic. Everything you might want and expect. But, uhaul’s roadside assistance is nonexistent. No response at all.

Gerald Ray Baricuatro N. | Overall Experience |
Clasificación:

Facility is clean however alarms can go off for some reason and could give people heart attack. There's a big metal "hump" that connects the building on floor enough for your stuff to fall. Bad design

Kristopher B. | Overall Experience |
Clasificación:

Great location and service.

johnathan s. | Overall Experience |
Clasificación:

Your staff was clueless, had to be transferred in circles to figure out how and who was on my accessibility to unit due to your representative who entered my information into your computer.

anna g. | Overall Experience |
Clasificación:

Five star service that’s for sure

Brandi G. | Overall Experience |
Clasificación:

Thank you for keeping my stuff months at a time when I couldn’t pay it.

ROSALINDA F. | Overall Experience |
Clasificación:

I only had 1 issue with trying to add my husband on the account other than that i had no issues

Jeremy H. | Overall Experience |
Clasificación:

Overall good but payments should be prorated. It’s unfair to charge for a month if the customer only uses the storage for a week or two. Plan your move so you don’t get overcharged.

Mark A. | Overall Experience |
Clasificación:

Sorry about not calling and checking out. I meant to on Monday but I Forgot. Thanks for being easy and Human.

Andrea K. | Reservation |
Clasificación:

Great customer service from Brett! Very helpful and accommodating. Thank you Brett!

Maureen M. | Overall Experience |
Clasificación:

Seemed like a safe place to come in and out of. Well lit open area outside.

Randy P. | Overall Experience |
Clasificación:

Quick convenient helpful

Juan F. | Overall Experience |
Clasificación:

Great experience, very friendly employees.

Kay R. | Reservation |
Clasificación:

Donnett at Customer Service saved the day due to a misplaced ignition key. All phone communication was terrific. Cashier at p/u point was very polite even tho she did not have good enough training.

NOEL G. | Overall Experience |
Clasificación:

Go u-haul good job. Thanks

John H. | Overall Experience |
Clasificación:

I had a bad experience with ubox. I don't think this office was the main culprit (hence 2 stars). Another location supposedly altered my contract after the fact. This branch was almost helpful.

andre a. | Overall Experience |
Clasificación:

Awesome storage facility and great staff. The guy at the front desk Brandon M was so helpful and instrumental in making the moving , renting and storing process easy for us. Brandon made it worthy!

Shirley C. | Reservation |
Clasificación:

The requested truck was available on-time, check out went without an problems or delay neither was there any problem in return process. There was some confusion in getting the truck to the right place

Daniel D. | Overall Experience |
Clasificación:

We did not visit the facility, but they were excellent in the communication and execution of our Ubox delivery! Seamless, punctual, friendly!

Monica H. | Overall Experience |
Clasificación:

Never will I refer anyone to use a UBox. You do not want comments or you would give people more than 200 characters. Horrible experience all around. I will be writing a letter to corporate about this

Allison R. | Reservation |
Clasificación:

Very courteous and helpful staff. Rentals were clear and straightforward.

Tiffanie D. | Overall Experience |
Clasificación:

All was great!

Reva M. | Reservation |
Clasificación:

The person was very polite, upbeat and knew what she had available and even recommended an easier way to fix a problem!

PHILIP H. | Reservation |
Clasificación:

Very helpful and kept me informed of their progress. Great work!

SUE B. | Overall Experience |
Clasificación:

Great staff, helpful too. Amber was a great help..😁❤️

mike d. | Overall Experience |
Clasificación:

The way the billing works wasn't really explained well, but other then that this was completely satisfactory.

Anthony M. | Overall Experience |
Clasificación:

U-Haul should consider rental options other than monthly contracts for storage units.

Vernon D. | Overall Experience |
Clasificación:

This is one of the BEST U Haul Storage I been to.

latorria h. | Reservation |
Clasificación:

Everyone was nice

Robin W. | Overall Experience |
Clasificación:

Friendly staff and helpful

Lisa O. | Overall Experience |
Clasificación:

The employee that helped later in the day was fantastic. I wish i could remember her name. She went out of her way to help me since my box was put back in storage before I was done with it.

JILLIAN L. | Overall Experience |
Clasificación:

Very inconvenient to have to deal with this location at all. Customer service is below sub par right down to the owner. This location is the reason I will never again use Uhaul.

Marco C. | Overall Experience |
Clasificación:

Great service

Whitney B. | Overall Experience |
Clasificación:

Facility is understaffed and it took over 15 minutes just to be seen. My ubox was not ready even though I called over 32 hours ahead of time

Ginette T. | Overall Experience |
Clasificación:

Staff told me I had to list someone not living at the same address on my storage contract. I asked why they replied "to be responsible for my bill in case I defaulted, it is WA law". Learn the law!!!

Phillip Andrew D. | Overall Experience |
Clasificación:

Please tell your employees to not lie. Trying to tell me that I have to supply two addresses as state law is a false claim. Your employee was rude and didn’t seem to care if I chose to be a customer.

Calvin D. | Overall Experience |
Clasificación:

Everything was really great, I recommend your company all the time.

Donna Kaye M. | Overall Experience |
Clasificación:

I ended up needing 3 units and only one time did the person helping me offer the key to unlock the unit and sell me a lock.

CHRISTOPHER F. | Overall Experience |
Clasificación:

Very convenient location. Always felt secure. Just wish there was a light inside the storage unit.

Virginia G. | Overall Experience |
Clasificación:

The young man who checked me both in and out, and assigned my unit, was courteous, friendly, knowledgeable, with a great sense of humor.

Daniel H. | Overall Experience |
Clasificación:

Everyone working here was very helpful and friendly.

amber s. | Overall Experience |
Clasificación:

All was well. They were helpful fast and efficient.

KARISSA S. | Overall Experience |
Clasificación:

Everything was good

roy p. | Overall Experience |
Clasificación:

I do refer friends it is an excellent place Thank you for storing my personal items at a good temperature everything is perfect prices are great i only have good things to say, thanks again U Haul

Jim R. | Overall Experience |
Clasificación:

This was a box that was dropped off in my driveway, Thank you all

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