Comentarios de los clientes para U-Haul Moving & Storage of North Auburn

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of North Auburn

Clasificación general:

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DARIAN NICOLE C.
Clasificación:

Found a used cigarette butt in the side console, along with a half-drank juice bottle. Disappointed, especially as this is unsanitary with COVID precautions and safety measures.

SHELLY A.
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El cliente no dejó un comentario.

YEVGENIY Z.
Clasificación:

Nothing, the employees there exceeded expectations!!

TOMMY O.
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El cliente no dejó un comentario.

Kenneth Anthony R. | Overall Experience |
Clasificación:

When I moved out I found that a lot of my stuff was missing and no seems to know what happen to it

Marcus D.
Clasificación:

El cliente no dejó un comentario.

Jeanie B.
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El cliente no dejó un comentario.

VERNE F.
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El cliente no dejó un comentario.

Vanessa A.
Clasificación:

This is the only location I will use. There are two closer to me however the customer service is AWFUL.

SEAN G.
Clasificación:

Everything was good. Nothing needed to improve at this time. Credit card did not want to read my debit card or my credit card even though it was a brand new card.

JENNIFER N.
Clasificación:

**Uhaul is a terrible company! Will never work with them again, I will tell everyone I know to never ever use this company. I had the worst experience, and it caused a lot of unnecessary stress. BUT the young man who helped me, was excellent. great employees, terrible service / company.

Jovan C.
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El cliente no dejó un comentario.

Michelle P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SCOTT WESLEY L.
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El cliente no dejó un comentario.

Cherise T.
Clasificación:

The mobile is dumb, I uploaded the same pics three times. Took three times as long. I filled everything out and uploaded pics prior to getting to the location. Once at the location I had to do all the same stuff over again plus a bunch more. When that was done I still had to go inside and wait 30 mins in line to get the key. Other locations had it there for you in the truck. It took an hour to pick up the uhaul. Never had this much trouble before.

Melrosa T.
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El cliente no dejó un comentario.

Susan R.
Clasificación:

Read the above

Navjeet B.
Clasificación:

First look at my matter. I have taken uhaul twice in three day. Both times while picking up uhaul rate quated to me is double when dropping uhaul .u people don't give exact price and charges .charges too much while dropping..I will think twice using uhaul. Please review my matter.

James V.
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El cliente no dejó un comentario.

GABRIEL A.
Clasificación:

Thanks and looking forward !

SHERLEY B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nathan T.
Clasificación:

n/a

Rodney C.
Clasificación:

This location was not the original location booked and cost me a $53 Uber ride due to the distance.

Tinh T.
Clasificación:

The pick-up and dropped off procedures were very quick, easy and simple. Good customer service.

Damon H.
Clasificación:

The location itself seemed to be run well with knowledgeable technicians ready to troubleshoot your vehicle and get you in the road. The problem was the reservation website that "guaranteed" the transport trailer for a 10am pickup, when in actuality it had double booked a trailer that was out with another customer and would not be available until they returned it. I arrived at 10am and they said it would not be available until 12 noon. I went to get lunch and then they called me just before noon to say they would not have a trailer today unless I would come back at 3:30 pm. My whole day had been scheduled and coordinated with others around the 10am pickup time and now it would be pushed back 5 1/2 hours. I returned at 3:30 and the trailer was outfitted by 4:00 pm. I had originally planned for 4hrs of use, but since everything had been pushed I could only meet the person I had rescheduled with by 5pm and was forced to load the trailer and then transport in the dark which added hours to my project ans consumed my entire day arriving back home at 11:30 pm. I then had to offload in the morning at 8am, clean the trailer and return it by 9am. I work 12 days on 2 days off schedule and this 4hr or less project had now consumed my entire day and the next morning. I am very frustrated and angered by their notion of a guarantee of use. What a joke. My advice to a potential customer would be to book as far in advance as possible and call ahead to ensure that no one is booked on the same trailer and that it will be sitting there waiting for you. That's what a guarantee should be. To ensure your customers day will not be wasted because their time is valuable. Good luck and renter beware.

Lynn C.
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El cliente no dejó un comentario.

Aaron D.
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El cliente no dejó un comentario.

Laura M.
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El cliente no dejó un comentario.

Debra P.
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El cliente no dejó un comentario.

John S.
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The location had furniture blankets prepackaged in packs of 6. I was only given one pack. The order called for 12. I ended up being charged $5 for turning in the 6 that I had been given since the computer said I was supposed to have 12. This error on the part of U-Haul ended up costing me $5 which IS NOT FAIR!!!

candice S.
Clasificación:

The specific location was great, however my overall experience was awful. I was not told until the night before that I was only getting a 20 foot truck and it was 40 miles away. That is a cruel thing to do to a person LAST MINUTE when they are moving to a different state. I literally had to take some furniture to the dump. Shame on you!

William J.
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El cliente no dejó un comentario.

Michael E.
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Customers that have three incoming cell phone calls simultaneously need to NOT be driving in the parking lot. U-HAUL representatives may need to intervene for safety reasons.

ANIKET C.
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I had zero choices and customer reps were rude. I was forced to rent a big truck, that wasn't cleaned. there was dust and food stains all over the van. I doubt they sanitized the truck. horrible experience.

Patrick L.
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Fantastic service. Very helpful - now my preferred location for all things U-haul in my area!

Patrick L.
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Fantastic customer service here! This place is the kind of place that keeps me coming back!

Yad A.
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Very Friendly staff

MARK S.
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El cliente no dejó un comentario.

Bobby B.
Clasificación:

This worked out very well and the staff was super helpful and quick about getting it going. Wold use this again

BOYCE W.
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El cliente no dejó un comentario.

Jared E.
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Should really train employees on how to use auto loaders. Employee who helped me had to look at instructions when I asked about chaining process on auto loader

BENJAMIN JAMES D.
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Dylan was excellent, great employee.

THOMPSON J.
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Process for no contact is a joke. Signs are not clear to help customers with flow or easy to understand processes.

Daniel S.
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El cliente no dejó un comentario.

Matt R.
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I had a 10 AM reservation. I got a voicemail at 9AM claiming that my trailer had not yet been returned, and they would be calling me back after they sourced another trailer. I called back around noon, and got no answer. I called again around 12:30. Again, no answer. I went down there only to find that my reservation had been flatout canceled, although I had not been informed of this. I then had to wait until 3 PM before getting a trailer. The trailer I received had some loose rivets on the latch and I was concerned the whole mechanism might fail. They really ought to keep their equipment in proper working condition.

michael S.
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El cliente no dejó un comentario.

Deborah H.
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El cliente no dejó un comentario.

MICHAEL R.
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Everything went as expected. Service was quick. Much appreciated.

Bobbie L.
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El cliente no dejó un comentario.

Mark H.
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El cliente no dejó un comentario.

ROYCE V.
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Store staff was very friendly and helped hook the trailer right up, very positive experience!

Monica S.
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Fast and easy. Great off the freeway location.

Aranza S.
Clasificación:

This is the first time I had a really sad and bad experience with UHaul. First, I made my reservation. During the process there is a question you have to click on to say yes or you can't proceed. That question says...if your equipment isn't at your preferred location would you be willing to pick it up from a different location?? Why would the customer even want to say yes. Obviously...I'm making the reservation with the best locations that works best for me. Once I submitted my rental the next day I get a phone message and a text saying I had to pick up my equipment at a different location. This brought me so much stress because I had to figure out my situation with other people before UHaul closed. It was bad timing and I was upset. Finally...I just cancelled the order because UHaul changed it all up on me. It wasn't going to work for me. But overall it was meant to be because I ended up renting something cheaper.

Aaron C. | Overall Experience |
Clasificación:

Besides them breaking the contract every month. The units were okay. The groups of tweakers that shave and shower in the bathroom. The trash left everywhere on the loading dock and employees that refuse to be accountable for the company they work for. 10/10 would not recommend.

William M.
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Nothing you can do better, fast and efficient. Best Uhaul facility I have ever been to. In and out within 5 minutes for both pick up and drop off. Thank you

Albert M.
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El cliente no dejó un comentario.

Dennis W.
Clasificación:

Make your pre check in work! I've tried this 3 times and it's an exercise in futility....

Pamela N.
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El cliente no dejó un comentario.

Kristen F.
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El cliente no dejó un comentario.

Michael H.
Clasificación:

El cliente no dejó un comentario.

Marc G.
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El cliente no dejó un comentario.

Colin P.
Clasificación:

Very good people and equipment at this location. Friendly and professional.

PAYTON RILEY M.
Clasificación:

El cliente no dejó un comentario.

STANLEY M.
Clasificación:

El cliente no dejó un comentario.

Wendy B.
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El cliente no dejó un comentario.

MATTHEW S.
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El cliente no dejó un comentario.

Steve E.
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El cliente no dejó un comentario.

annetta m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Karl D.
Clasificación:

Chevron Maple Valley Uhaul is my preferred location of rental of location since I live in Maple Valley, WA. This is always my second choice because you always have plenty of equipment available. The Chevron Maple Valley needs further coaching opportunity as they screwed up my reservation. I reserved on Monday, 9/14 and was not informed of equipment available until 5 minutes upon arrival at the location. They could confirm that your Auburn had equipment until Saturday but when contacting you had them for Friday. It was a little farther to go but it completed the task that I needed to do on this moving task that I had for this weekend. I would like this comment to go to Chevron Maple Valley Uhaul to make sure they do not screw up again. Thanks for providing great service on my second drop off use of you that I have had use. You offer a great customer service and it was great that Uhaul gave me the $50 Satisfaction guarantee credit since Chevron Maple Valley messed up the reservation process. Auburn would get 5 stars and Chevron Maple Valley gets 1 1/2 stars as I could not even talk to the manager and he was rude to me yesterday.

Sierra O.
Clasificación:

False advertising!! I only went with U-Box because it says load and unload on MY schedule. Drop-off was fine and I was able to schedule within 1 day online, but for some reason trying to schedule delivery of my U-Box from your storage centers took 10 phone calls with your national and regional call centers and 3 different order numbers. They said I had to wait to get my stuff for a full WEEK and you would deliver it on a Monday. What do you guys expect me to do without all my stuff for a week and then try to unload during the week when I have work?? As completely inconvenient it was, we decided to pick up the U-Box ourselves from the Auburn location on the weekend and self-deliver (AKA do your job for you). Not only that!!! They told us, "oh and you have to return it tonight". SAME DAY. The only part of this process that was actually on MY schedule was initial drop-off of the box so I could load it. The rest of the process was completely inconvenient to my schedule. I will never recommend this.

QUENTIN E.
Clasificación:

El cliente no dejó un comentario.

Lautaimi T.
Clasificación:

Our family always use the U-Haul. Very great service to us every time we need their services. We are very grateful for the U-Haul services.

Robert G.
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El cliente no dejó un comentario.

Donald B.
Clasificación:

El cliente no dejó un comentario.

Annette C. | Overall Experience |
Clasificación:

Took a week and a half to get someone on the phone to let them know I’d vacated my unit. Stopped by a few times, too. Waited 15 min at least and left because in was tired of waiting. Not blaming the employees, they’ve always been great, just maybe more staff would be nice. No one answered my email either.

William A.
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El cliente no dejó un comentario.

Shavinesh K.
Clasificación:

Stop laying to your customers.

MARCUS A.
Clasificación:

There were furniture pads on the floor that was taken out of the bag (probably from previous renter) called the store to let them know, lady said she would put a note about it in my file. I still got charged for it.

Romeo B.
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El cliente no dejó un comentario.

WALKER T. | Overall Experience |
Clasificación:

For the most part the experience I had at this facility was very good.

galina P.
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El cliente no dejó un comentario.

David K.
Clasificación:

Great experience overall. I trailer was ready to go for pickup and drop off was a breeze.

Margarita F.
Clasificación:

I hurt my toe while walking to get to the front counter. There are pallets containing boxes in the middle of the sales/rental floor. Please clear the area to prevent future hazard or safety issues. My toenail was bleeding but I appreciate the staff who helped and gave me the first aid kit.

Abigail C.
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El cliente no dejó un comentario.

Michelle H.
Clasificación:

If the return process was as easy as the pickup process I would have given the Auburn location an ‘excellent'. Pickup was quick & simple since I checked on online. The return process is where it fell apart. It takes 30 seconds to unhook a trailer but I had to stand in a long line for what seemed like forever.

Melanie T.
Clasificación:

We did not pick up the container, we had it delivered, but the experience was still excellent. Whole process went very smoothly with out a hitch. It actually arrived ahead of schedule. Thank you very much. Will use your services again should the need arise.

Randolph G.
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El cliente no dejó un comentario.

Gregory L.
Clasificación:

I have been to a couple of UHaul locations the closest to me is on 35th ave sw and they or ok but the Burien location the next closest have been great as well as this location.

shirley S.
Clasificación:

El cliente no dejó un comentario.

Sheree D.
Clasificación:

The young man who helped us was prof

Chan H.
Clasificación:

Keep the equipment in good repair and check that all systems work.

Ashlee J.
Clasificación:

Even though I got there right at close, the woman working still allowed me to grab a truck. I appreciate that and would recommend here again.

Scott B.
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El cliente no dejó un comentario.

Raymond P.
Clasificación:

If every rental experience is as good as mine was, you don't need to improve.

Melanie A.
Clasificación:

Lol too many pads but better to have too many than not enough

JEHAD H.
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El cliente no dejó un comentario.

Stephen A.
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El cliente no dejó un comentario.

STEPHEN SCOTT S.
Clasificación:

El cliente no dejó un comentario.

Darryll F.
Clasificación:

Promised a truck many days in advance for 3 days, but less than 48 hrs before, received a phone call that we could only have it for 24 hrs.Spent over 2 hours on hold (3 phone calls & 1 person hung up on us)trying to get a trailer instead. Central booking is totally inefficient. Plus if you aren't going to deliver why promise the customer something in the first place!

JONATHAN K.
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El cliente no dejó un comentario.

Christopher M.
Clasificación:

El cliente no dejó un comentario.

Wade B.
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El cliente no dejó un comentario.

Richard M.
Clasificación:

People were great but checkin app was very clunky. Truck was clean but ran like garbage - revving high in low gears at slow speeds. Felt like the e-break was on the whole time (it was not).

Percy W.
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El cliente no dejó un comentario.

latena I.
Clasificación:

Was very helpful and professional

ROMAN R.
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El cliente no dejó un comentario.

Mara P.
Clasificación:

Your staff is friendly and wonderful, but your phone system is horrendous! I received emails telling me to call to confirm my order, but when I called, I was on hold for fifteen minutes! This happened twice, once for the delivery of the UBox and again for the pickup of the empty box. I also needed to switch from a self pickup to a delivery, and that was another whole phone tree adventure. The rest of the process was so smooth and nice, but the phone calls put me into an absolute rage.

Breaumond R. | First Impressions |
Clasificación:

This Uhaul hands down the best in the Area?!

Breaumond R. | Overall Experience |
Clasificación:

The manager James is amazing

Jacqueline w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael Alan C. | Overall Experience |
Clasificación:

I have had not experienced to access my 24 hours storage since fall 2017. The Interior climate storages are really good protections from all seasons.

Gustavo D. | Overall Experience |
Clasificación:

They loocked me out for no Reason and then they try to make me pay for a system error

ROSA F. | First Impressions |
Clasificación:

I love this facility they are always so helpful and always super understanding

Kyle W. | First Impressions |
Clasificación:

From setting up my U-Boxes and pick up/ drop off all the way to set up to unload the u-boxes into the storage unit was a head ache, several times I had phone conversations, it seemed like people just weren't hitting the "save" button and nothing was being saved.

Gustavo D. | First Impressions |
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El cliente no dejó un comentario.

Marcela H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stephanie S. | First Impressions |
Clasificación:

After an unfortunate incident the night before we moved things into storage, the staff was extremely helpful and courteous and made the move in a breeze.

Cruz A. | Overall Experience |
Clasificación:

Good job

carlos b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

cindye E. | Overall Experience |
Clasificación:

This storage facility was totally awesome. James the manager runs a very good U-Haul storage unit. Every time I called he was helpful his staff was helpful everyone there at that facility was totally awesome to me. I would rent time and time again I recommend that this facility is very caring and understanding and very responsible and secure.

TRICIA B. | Overall Experience |
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El cliente no dejó un comentario.

Kathleen C. | Overall Experience |
Clasificación:

Having the uhaul and storage in the same place was very convenient. Staff was very kind and helpful. On complaint is the lights turn off and the unit and “hallway” goes black? I have to walk up and down the hallway waving my arms to get the lights to come back on, which is very inconvenient when I’m in the back of my unit.

Toby R. | Overall Experience |
Clasificación:

I pre-booked a specific storage facility a couple of weeks in advance. When I arrived they had no record or could not give me the unit I booked.... which was the only reason I booked this particular location. Staff seemed frustrated at this, like somehow it's my problem they couldn't give me what I booked. Then, with a 26' truck, fully loaded they gave my a storage until on the other side of the property on the second floor... So, no, I would not recommend this facility.

mark a. | First Impressions |
Clasificación:

Great Customer service

Nedina Nichole W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

william e. | First Impressions |
Clasificación:

Fast and easy reservation/check-in. Great facility and staff.

GLORIA A. | Overall Experience |
Clasificación:

I had my storage unit for at least 4 years, as did both my brothers. I have also rented numerous trucks and they have worked great. Thank you for your great service

Kayla G. | First Impressions |
Clasificación:

One of the worst experiences of my life. EVER

Enidina L. | First Impressions |
Clasificación:

Customer Service has been above and beyond at every point. I highly recommend for all your needs! Very Satisfied thus far for my storage needs! U haul has always been my moving partner!

Susan J. | Overall Experience |
Clasificación:

Great storage options and accessibility. Staff always friendly and helpful. Only complaint was trying to close my account when I moved to a facility closer to my home. I emailed that I was vacating my

Ahmed M. | First Impressions |
Clasificación:

Very helpful and professional I like them

Ahmed M. | First Impressions |
Clasificación:

Very helpful and professional I like them

cindye E. | First Impressions |
Clasificación:

I had the most awesome experience with this particular U-Haul out of all the U-Haul is that I have tried they are the most experienced helpful. I can only say God is with you made your U-HaulExperienc

Lisa R. | First Impressions |
Clasificación:

Great service, thank you.

Angelica G. | Overall Experience |
Clasificación:

except the card did not work alot times and i got locked out and made my moving out situation bad. other then that was great

Angelica G. | First Impressions |
Clasificación:

the gentleman that initially helped me from the begging was great. then i came back another day and couldn't get in and another younger guy was so great so quick willing to help.

BREANNA H. | Overall Experience |
Clasificación:

Overall, this location was understanding towards me whenever I had a concern or was upset. Sometimes it felt invasive of where I was going when I'd leave and arrive, but it stopped. I'm happy, thx!

Timothy James P. | Overall Experience |
Clasificación:

No comment

Susan A. | Overall Experience |
Clasificación:

Card key takes several attempts to work. Initial staff who rented original unit did not know how to set up auto withdrawal and said I had to come in person to pay every month...that was not correct.

Lynn M. | Overall Experience |
Clasificación:

I really was impressed by the staff’s professionalism, friendliness, and customer service (especially Alison). I was very happy with my experience and would recommend it to my friends.

Natalia P. | Overall Experience |
Clasificación:

I like the security features.

tracy m. | First Impressions |
Clasificación:

My worker was great and patient

Owen A. | Overall Experience |
Clasificación:

No additional comments

KELLY F. | Overall Experience |
Clasificación:

Never a problem great place great help.

gene d. | First Impressions |
Clasificación:

Young people may know how to multitask w/ personal phone calls on their headsets while renting me a storage unit BUT it’s a little strange to determine if they are talking to me or on the phone.

karen k. | Overall Experience |
Clasificación:

Sometimes there is a long wait before you can be helped. Always happens when only one person working

Anne S. | Overall Experience |
Clasificación:

Worse move out experience ever. Still received emails and mail stating non payment when we had moved out on July 25th. Got letters as recent as August 13th postmarked. Won't recommend.

WILLIAM B. | Overall Experience |
Clasificación:

This is one of the best U-Haul stores I’ve used in the last 25 years.

tasha b. | Overall Experience |
Clasificación:

Dont have any

Linda V. | Overall Experience |
Clasificación:

You need more staff on at high traffic times. I tried calling direct to Frontage Road and was transferred to a registration desk twice. That was frustrating not being able to speak to someone.

GAYLE H. | Overall Experience |
Clasificación:

My "move out date" is 6/26/19 when I gave my card to the fat girl w/pink hair. She said I would receive an email confirming my vacate but never did and you have never returned my calls! you suck!

WILLIAM B. | First Impressions |
Clasificación:

The two ladies at this store were phenomenal! Two of the best ones I’ve ever come across in the 20+ years I’ve been renting equipment from U-Haul. Courteous service and total professionalism.

shawn c. | First Impressions |
Clasificación:

Good

Eileen H. | Overall Experience |
Clasificación:

My items were in storage for almost 3 years and the facility was so clean that when I removed my items, they were still clean and in exactly the same condition as when I put them in storage!!!

DANIEL S. | First Impressions |
Clasificación:

James and the team are great.

Erin E. | First Impressions |
Clasificación:

U-Haul made everything very easy from picking up the truck to dropping off in storage.

Wayland D. | First Impressions |
Clasificación:

Great place of buessniss and very nice and clean.

Megan K. | First Impressions |
Clasificación:

After initially getting a trailer that wasn’t going to work for my vehicle on a one way trip from Seattle to New Orleans, I was given a refund and only paid for one day use. Customer service was great

Vern H. | Overall Experience |
Clasificación:

We had a great experience at this facility. The staff was friendly and helpful.

Kathy P. | First Impressions |
Clasificación:

very friendly and helpful

John S. | Overall Experience |
Clasificación:

The only problem is that I was never notified that the boxes had been transferred to Auburn from Seattle...

kara a. | Overall Experience |
Clasificación:

There is always a line when I go into the office to get assistance but otherwise it was really convenient.

Matthew C. | Overall Experience |
Clasificación:

Received what I paid for.

Cassie S. | Overall Experience |
Clasificación:

I will never do business with U-Haul again and I will let everyone know to never use this company. They gave me a damaged box, and charge me twice. Horrible company horrible customer service.

lenin A. | First Impressions |
Clasificación:

Staff was amazing!

TAMMY C. | Overall Experience |
Clasificación:

Upon move out, being required to sweep out the unit is not a big deal, however it becomes a big deal when there is no trashcan in the facility to throw away dirt, dust, loose ends.

VALERIE f. | Overall Experience |
Clasificación:

Thanks for respectful service

daniel f. | First Impressions |
Clasificación:

very good service all things considered

Stanton R. | Overall Experience |
Clasificación:

Storage facility is clean, well maintained, and secure. Elevator is spacious and bathroom convenient. Lots of carts too. Been happy with the facility and staff and would recommend to others.

Julie C. | Overall Experience |
Clasificación:

The guy that helped me was very helpful and nice

mark h. | Overall Experience |
Clasificación:

Way too expensive and I'm pretty sure a covered wagon could have got my stuff moved quicker. The container was clean and secure..dry. The people who dropped off the container were very friendly and he

Daniel A. | Overall Experience |
Clasificación:

Good job

Daniel A. | Overall Experience |
Clasificación:

The North Auburn Staff was very polite and helpful. I would recommend James and his Staff to others.

stephanie h. | Overall Experience |
Clasificación:

My name is Stephani Haubert, not Stephanie Hobbert My only no leads to, too expensive compared to other storage similar storage places.

Angelina Maryann C. | First Impressions |
Clasificación:

Quick and easy set up. Deals available for 1STmonth free storage W/rental of a u-haul. Buildings and units very secure and clean.

Theresa C. | Overall Experience |
Clasificación:

I didn't have to change to visit this location but customer service was good... I'm satisfied with what they done for me.

GUDMUNDUR S. | Overall Experience |
Clasificación:

I brought my furniture to uhaul storage in great condition but when I moved out of the storage unit there was a big wet spot on my couch.It was from a sprinkler up above that leaked on my couch!? Lame

cameron g. | Overall Experience |
Clasificación:

Large facility and couldn’t beat the price. I’m happy.

Min. P. | Overall Experience |
Clasificación:

Highly recommend Cultural-Competency training to all staff and major improvements to the billing practices as well as the online friendliness/usability! A disaster in communication!

cameron g. | First Impressions |
Clasificación:

Best price around.

Gina G. | Overall Experience |
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I was impressed by uhauls customer service, efficiency, and excellent communication. I would definitely recommend them and use them again if needed!

donna K. | Overall Experience |
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Driver was amazing, friendly , courteous, efficient!

CLEMENTE P. | Overall Experience |
Clasificación:

Great service and storage place.

Niele G. | Overall Experience |
Clasificación:

Got a storage pod. Both drop off and pick up happened when they said it would. All staff were very friendly and helpful. Highly recommended.

alfreds o. | Overall Experience |
Clasificación:

James Meneghini and all the associates were very helpful and understanding with the greatest professionalism and empathy I’ve ever seen. Thank you all and may God bless you.

Zola S. | Overall Experience |
Clasificación:

I have mixed reviews for my uhaul experience. The uhaul in North Auburn is fantastic. Everything you might want and expect. But, uhaul’s roadside assistance is nonexistent. No response at all.

Gerald Ray Baricuatro N. | Overall Experience |
Clasificación:

Facility is clean however alarms can go off for some reason and could give people heart attack. There's a big metal "hump" that connects the building on floor enough for your stuff to fall. Bad design

Kristopher B. | Overall Experience |
Clasificación:

Great location and service.

johnathan s. | Overall Experience |
Clasificación:

Your staff was clueless, had to be transferred in circles to figure out how and who was on my accessibility to unit due to your representative who entered my information into your computer.

anna g. | Overall Experience |
Clasificación:

Five star service that’s for sure

Brandi G. | Overall Experience |
Clasificación:

Thank you for keeping my stuff months at a time when I couldn’t pay it.

ROSALINDA F. | Overall Experience |
Clasificación:

I only had 1 issue with trying to add my husband on the account other than that i had no issues

Jeremy H. | Overall Experience |
Clasificación:

Overall good but payments should be prorated. It’s unfair to charge for a month if the customer only uses the storage for a week or two. Plan your move so you don’t get overcharged.

Mark A. | Overall Experience |
Clasificación:

Sorry about not calling and checking out. I meant to on Monday but I Forgot. Thanks for being easy and Human.

Andrea K. | Reservation |
Clasificación:

Great customer service from Brett! Very helpful and accommodating. Thank you Brett!

Maureen M. | Overall Experience |
Clasificación:

Seemed like a safe place to come in and out of. Well lit open area outside.

Randy P. | Overall Experience |
Clasificación:

Quick convenient helpful

Juan F. | Overall Experience |
Clasificación:

Great experience, very friendly employees.

Kay R. | Reservation |
Clasificación:

Donnett at Customer Service saved the day due to a misplaced ignition key. All phone communication was terrific. Cashier at p/u point was very polite even tho she did not have good enough training.

NOEL G. | Overall Experience |
Clasificación:

Go u-haul good job. Thanks

John H. | Overall Experience |
Clasificación:

I had a bad experience with ubox. I don't think this office was the main culprit (hence 2 stars). Another location supposedly altered my contract after the fact. This branch was almost helpful.

andre a. | Overall Experience |
Clasificación:

Awesome storage facility and great staff. The guy at the front desk Brandon M was so helpful and instrumental in making the moving , renting and storing process easy for us. Brandon made it worthy!

Shirley C. | Reservation |
Clasificación:

The requested truck was available on-time, check out went without an problems or delay neither was there any problem in return process. There was some confusion in getting the truck to the right place

Daniel D. | Overall Experience |
Clasificación:

We did not visit the facility, but they were excellent in the communication and execution of our Ubox delivery! Seamless, punctual, friendly!

Monica H. | Overall Experience |
Clasificación:

Never will I refer anyone to use a UBox. You do not want comments or you would give people more than 200 characters. Horrible experience all around. I will be writing a letter to corporate about this

Allison R. | Reservation |
Clasificación:

Very courteous and helpful staff. Rentals were clear and straightforward.

Tiffanie D. | Overall Experience |
Clasificación:

All was great!

Reva M. | Reservation |
Clasificación:

The person was very polite, upbeat and knew what she had available and even recommended an easier way to fix a problem!

PHILIP H. | Reservation |
Clasificación:

Very helpful and kept me informed of their progress. Great work!

SUE B. | Overall Experience |
Clasificación:

Great staff, helpful too. Amber was a great help..😁❤️

mike d. | Overall Experience |
Clasificación:

The way the billing works wasn't really explained well, but other then that this was completely satisfactory.

Anthony M. | Overall Experience |
Clasificación:

U-Haul should consider rental options other than monthly contracts for storage units.

Vernon D. | Overall Experience |
Clasificación:

This is one of the BEST U Haul Storage I been to.

latorria h. | Reservation |
Clasificación:

Everyone was nice

Robin W. | Overall Experience |
Clasificación:

Friendly staff and helpful

Lisa O. | Overall Experience |
Clasificación:

The employee that helped later in the day was fantastic. I wish i could remember her name. She went out of her way to help me since my box was put back in storage before I was done with it.

JILLIAN L. | Overall Experience |
Clasificación:

Very inconvenient to have to deal with this location at all. Customer service is below sub par right down to the owner. This location is the reason I will never again use Uhaul.

Marco C. | Overall Experience |
Clasificación:

Great service

Whitney B. | Overall Experience |
Clasificación:

Facility is understaffed and it took over 15 minutes just to be seen. My ubox was not ready even though I called over 32 hours ahead of time

Ginette T. | Overall Experience |
Clasificación:

Staff told me I had to list someone not living at the same address on my storage contract. I asked why they replied "to be responsible for my bill in case I defaulted, it is WA law". Learn the law!!!

Phillip Andrew D. | Overall Experience |
Clasificación:

Please tell your employees to not lie. Trying to tell me that I have to supply two addresses as state law is a false claim. Your employee was rude and didn’t seem to care if I chose to be a customer.

Calvin D. | Overall Experience |
Clasificación:

Everything was really great, I recommend your company all the time.

Donna Kaye M. | Overall Experience |
Clasificación:

I ended up needing 3 units and only one time did the person helping me offer the key to unlock the unit and sell me a lock.

CHRISTOPHER F. | Overall Experience |
Clasificación:

Very convenient location. Always felt secure. Just wish there was a light inside the storage unit.

Virginia G. | Overall Experience |
Clasificación:

The young man who checked me both in and out, and assigned my unit, was courteous, friendly, knowledgeable, with a great sense of humor.

Daniel H. | Overall Experience |
Clasificación:

Everyone working here was very helpful and friendly.

amber s. | Overall Experience |
Clasificación:

All was well. They were helpful fast and efficient.

KARISSA S. | Overall Experience |
Clasificación:

Everything was good

roy p. | Overall Experience |
Clasificación:

I do refer friends it is an excellent place Thank you for storing my personal items at a good temperature everything is perfect prices are great i only have good things to say, thanks again U Haul

Jim R. | Overall Experience |
Clasificación:

This was a box that was dropped off in my driveway, Thank you all

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