Customer Reviews for U-Haul Moving & Storage of Norristown

7,189 comentarios

1305 W Main St   Norristown, PA 19401
(& Airy St W Of Forrest)

(610) 275-2470

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(610) 275-2470

1305 W Main St
Norristown, PA 19401
(& Airy St W Of Forrest)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

The costumer service was very poor

lee W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexis G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Taneka C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
2.0

Waiting an hour to get the truck I had reserved, being misgendered and deadnamed despite legal name change, and overall incompetence of the staff really made me dislike this location. I'll be using a different location for future rentals. Severely disappointed.

Gwen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin O. 
Clasificación:
5.0

Quick and easy to use

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marlene B. 
Clasificación:
5.0

You are asking us to rate the locations but not *your* service: We reserved our U-Haul 2 months in advance. The night before we were set to pick up our U-Haul in Charlottesville VA, we received an email stating that our location was changed to 2 hours away from Charlottesville to a location in West Virginia, which would require a 4 hour round trip drive to pick it up on top of the 8 hour round trip drive back and forth the Charlottesville. This last minute change kept us on the phone for an hour. No one with any authority to resolve the matter was available. Tough luck was the response. We were left having to reserve a trailer instead of a 10' truck. Our drop off location was also changed at the last minute, which required a 90-minute round trip instead of the 10 minute away location we reserved. This service is very poor. With 2 months' notice, you should be able to confirm equipment and location at the time of booking without last minute changes and no one available with any authority to resolve the matter.

Vincent S. 
Clasificación:
4.0

They need help. Only one person at the desk. She handled the customers the best she could and did a nice job.

Michael A. 
Clasificación:
4.0

Would have been nice to park on the lot overnight. had to park on the street. not good .

Gary F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kurt K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMUEL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alesha A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph K. 
Clasificación:
5.0

The inside of the store was extremely well organized and the general manager Mr. Hall was extremely knowledgeable, courteous and professional. I had an issue with my rental, I picked the wrong size trailer, he made everything right in about five minutes. He went above and beyond, the true meaning of customer service, I haven't experienced that in a while.

James N. 
Clasificación:
5.0

The manager who waited on me was great. Good at his job.

Dennis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trudy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas B. 
Clasificación:
5.0

Everyone I dealt with was friendly and helpful.

Norman C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl P. 
Clasificación:
4.0

After hours drop off website didn't function all the way through. Had to contact location manager to inform of return of equipment/truck.

Alison S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia B. 
Clasificación:
4.0

El cliente no dejó un comentario.

linan P. 
Clasificación:
3.0

El cliente no dejó un comentario.

William E. 
Clasificación:
3.0

Both the local uhaul and national uhaul put me on hold for 40+ minutes. Local store definitely under staffed.

James K. 
Clasificación:
3.0

Staff slow and having personal conversations while a long line of customers were waiting. 2 out of three Salespersons were wearing AirPods or earphones. The vehicle that I rented wreaked of cigarette smoke. The left turn signal on the vehicle was not working properly.

Doug B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leanora O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

Response time was slow. We ordered a dolly and it wasn't in the truck and we had to wait extra long to get it added. We checked in properly and they called over an hour later asking where our vehicle was.

Thomas M. 
Clasificación:
3.0

We were unable to open Side door of cargo van. The alarm kept coming on to alert us that the back door was open when it wasn't. Desk clerk told us gas tank was a half full but it was under. We drove a total of 37.2 miles and when we filled up before return, we paid 36 but the gauge never moved beyond just under half full we stopped filling. So that would mean we were average 4.5 miles a gallon which I find unlikely. More is is that that gas gauge was broken and no matter how much we filled it, it woukd never rise more than slightly below half. I dissuaded this with the desk cler,k, Frank who seemed incapable of understanding what I was telling him. He did say that particular van halots of problems and had been found crashed on the side of the road somewhere. Very disappointing experience

Regina K. 
Clasificación:
5.0

Your employee couldn't have been more helpful and courteous. i have every intent to repeat this in the future.

JAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY P. 
Clasificación:
5.0

Servicio al cliente de excelencia.

vernetta R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Baiyina A. 
Clasificación:
5.0

Great experience. Definitely will use it again. Gracias

Mary R. 
Clasificación:
3.0

Hood was never latched and came undone while driving down the highway; Fluids were not checked;

Ashley P. 
Clasificación:
3.0

Difficult moving around in the parking lot.

JOhn M. 
Clasificación:
2.0

The online checkin was not seamless and the in store associates were not willing to help! Horrible experience

CATRESSE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly F. 
Clasificación:
1.0

I reserved a 26 ft. Truck for a one way move. I waited in line for 30 minutes to find out my truck hadn't been returned yet. I was forced to rent a truck that had to be returned there. I had to drive an empty truck 125 miles back to return, and pay gas and mileage. You can't count on U-HAUL any more!!! Soo unreliable. Staff was very nice and helpful though.

MICHAEL K. 
Clasificación:
5.0

The whole experience was great from picking up to dropping off. Very friendly staff!

Kimberly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennie G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alfred L. 
Clasificación:
5.0

The best customer service !

Haiyi X. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Checking in was easy. Sales associate made sure trailer was operating correctly and safely hooked up. Drop off was fast and friendly. Would definitely rent from them again.

Jeffrey W. 
Clasificación:
2.0

I am receiving fees for the use of the tolls. I specifically asked if there would be additional fees and was told there would not be.

Deborah K. 
Clasificación:
4.0

It was very easy and clean happy overall thanks U-Haul!!

Alimah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
5.0

Very nice staff, would definitely come back!

Paul W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

Descuentos

Shareef F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jinok H. 
Clasificación:
1.0

Charged for gas and fuel fee even though filled up to where it needed to be

Jacob Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Khosrow S. 
Clasificación:
3.0

El cliente no dejó un comentario.

George C. 
Clasificación:
2.0

I understand that everywhere is short staffed, but the wait was RIDICULOUS!! It wasn't fair to us whom made reservations with a time slot to pick up our vehicles to have to WAIT while ppl that were getting propane tanks were served. Now I'm out of 30-45 minutes. But had I returned that vehicle late I would've been charged. You really should consider designating certain ppl for certain things. I'm sure I wasn't the only one that felt this way cause a good 4-5 of us was waiting in line.

Nijeria T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane W. 
Clasificación:
4.0

Power steering on truck not good. Charged fuel charge at checkout in error. On the receipt they noted I returned the truck with 1/8th of gas when I returned it with 1/4 of gas. Good thing is customer service took care of it.

Erick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MaryBeth R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Max H. 
Clasificación:
1.0

El cliente no dejó un comentario.

niko J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
3.0

This was not the location I choose to drop my rental off at.

Jason C. 
Clasificación:
5.0

customer Service is excellent and always very Helpful...very clean store Thumbs Up!!!

faizah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amalynn S. 
Clasificación:
3.0

Everything was awesome except the waiting period for my refund to be added back to debit card

Ebony L. 
Clasificación:
1.0

Old equipment Light broke off as leaving parking lot hopefully I won't be charged

Mark M. 
Clasificación:
1.0

Labeling the trailers with the actual dimensions would be helpful. 4' x 7' utility trailer actually measures about 9” short of 4' wide (closer to 3 x7?) Waste of an hour of my time and a few bucks but I guess I should've asked for actual measurements.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhea G. 
Clasificación:
5.0

Wiper blade broke. Team immediately responded which was appreciated but the wiper blades should be inspected before use.

RICHARD H. 
Clasificación:
5.0

Perfect ty

John T. 
Clasificación:
1.0

I rented 10' truck for a specific purpose, to move big / heavy items. I ordered an appliance dolly with my truck, several days before the move. When I went to pickup the truck, they had no appliance dolly. Making it impossible to complete the move I had planned. Unfortunately, I had an arrangement to purchase these large items, and had traveled to come pick them up. Needless to say it'll be hard to trust Uhual in the future. There are many logistics they goes into a move. You should have to worry about equipment that was previously ordered.

BRYAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy M.  |  First Impressions 
Clasificación:
1.0

This location seemed very unorganized. We waited for assistance for over 10 minutes for a reservation we made online. Usually they'll check the gas mileage but no one did and The air tire pressure was low

Natasha R. 
Clasificación:
5.0

is good people

Anayansi R. 
Clasificación:
4.0

Have used this facility a few times. Every employee I've interacted with has been fantastic.

James O. 
Clasificación:
3.0

Made the reservation online. When I went to pick up truck, it wasn't there. Had to wait until staff figured out a solution. Not the first time this has happened at this location.

Neil S. 
Clasificación:
5.0

Thank you for your help!!

FranzJ R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ruben R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRIS P. 
Clasificación:
5.0

Always a good place to rent.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teona B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Awesome crew at this location. This team was very helpful and know how to manage operations efficiently and effectively. They were very friendly and helpful. You definitely want to use this place .... it's worth the trip if it's not located near you.

John F. 
Clasificación:
5.0

I think everything was well done & organized by Staff great job by all. Thanks A lot will use you guys again. & Recommend to my Friends.

Allen Y. 
Clasificación:
5.0

My service was extremely excellent

William L. 
Clasificación:
5.0

Notify customer beforehand, if able, when the specifically requested equipment is not available. It all worked out with a larger truck but was unplanned. Thanks.

Karl S. 
Clasificación:
5.0

Staff went out of their way to accommodate my needs.

CINDY C.  |  First Impressions 
Clasificación:
5.0

N/C

Gwen S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TRESAUN L.  |  Overall Experience 
Clasificación:
1.0

My lock was cut off, my storage unit was entered without my permission, and management did nothing to compensate me for my inconveniences

FARIHAH H.  |  Overall Experience 
Clasificación:
5.0

As to the first question, the facility was secure, butit could have been better lit. At times I had to use a flashlight in order too see well in the room. Other than that, everything was great.

Walter C.  |  Overall Experience 
Clasificación:
3.0

The On-Line site gave me the colored important information about the unit number, the day to move-in BUT Didn't Mention I Needed To First Go To The Office And Get A Swipe Card Registered To Get Access!! That Part Wasn't CONVENIENT AT ALL!!

Cherise C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

jordon l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent J.  |  Overall Experience 
Clasificación:
3.0

The cashier was very nice.

Deandrea C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ALIMAH A.  |  First Impressions 
Clasificación:
4.0

There is a mouse problem but the overall experience was a good one the gentleman Ariyah who manages the building is amazing and always accomadating

Warren L.  |  Overall Experience 
Clasificación:
5.0

Clean, Convenient, and Reasonable.

Anand G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Theodore W.  |  First Impressions 
Clasificación:
5.0

Staff was great, manager of facility checked in with us to make sure everything was OK, which I was really nice of him to do.

Wendy D.  |  Overall Experience 
Clasificación:
5.0

Great place to store your personal belongings. ***** (5) Stars

THOMAS T.  |  First Impressions 
Clasificación:
5.0

Great job and nice experience

Durant K.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and helpful

juanita b.  |  First Impressions 
Clasificación:
1.0

This was the nastiest rat infested place I have ever seen

JOHNNIE H.  |  Overall Experience 
Clasificación:
5.0

Manager at the Norristown, W. Main St. location is extremely helpful, professional and goes above and beyond to make your experience with U-haul the best possible. I highly recommend!

Katie G.  |  First Impressions 
Clasificación:
5.0

Was skeptical about using UHaul but after signing up, was very much impressed

Adrian W.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

claire e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna C.  |  Overall Experience 
Clasificación:
4.0

Good One !

theodore l.  |  Overall Experience 
Clasificación:
1.0

Rodent infestation, rodent feces all over our items, rodent damage (chewed through things) to items, lack of management concern. This place is the worst. Management doesn't care about the infestation and does not care about customers.

Christa M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Valarie S.  |  Online Move In 
Clasificación:
5.0

I like it so much I have taken out a second locker for my daughter who is moving here shortly.

STEPHEN M.  |  First Impressions 
Clasificación:
5.0

Staff was helpful went to storage bin with me to show me how to work the door for access to the storage unit made sure I was satisfied with the unit check bout was just as good as the check in

Monica J.  |  Overall Experience 
Clasificación:
1.0

Person who get kyes from hi racist he throw the in my face

Khalid B.  |  Overall Experience 
Clasificación:
5.0

After having my furniture stored there for extended period I was worried that there would be some kind of damage...closed in smells, pest etc. My furniture and boxed items came out the same way they went in. Damage, odor and pest free.

Sharon A.  |  Overall Experience 
Clasificación:
1.0

We reserved a unit a month in advance and were told the day we were moving in that the unit we reserved doesn't exist, despite us calling the day prior to confirm. Then the unit was not the size we wanted but had no choice but to move in anyway. We asked for the price we reserved but were told that we would have to pay more. Then I look online and it's more than the price that was quoted to us for the unit we moved into. NOT HAPPY

Christa M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Julie M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Rachael K.  |  Overall Experience 
Clasificación:
5.0

Pest control needed in storage area. I saw a mouse around my boxes. Other than that, everything was so smooth. Staff are so helpful.

Saldiray S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KYENDAH G.  |  First Impressions 
Clasificación:
5.0

All good!! 😁

Thomas T.  |  First Impressions 
Clasificación:
5.0

Glad to do business with Uhaul Storage.

Thomas T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose M.  |  Overall Experience 
Clasificación:
4.0

Everything was excellent, except for the toilet. Someone had put faeces on the toilet bowl by the toilet tank .

Diane M.  |  First Impressions 
Clasificación:
5.0

No complaints, well run

David G.  |  Overall Experience 
Clasificación:
1.0

Sign up process is slow. ain door of facility is broken. Move in process through one of the side doors, which was clearly not made to be a meaningful route of transport, took an eternity.

Shua-Kym M.  |  First Impressions 
Clasificación:
5.0

Except for high storage rates nice facilities

joseph p.  |  Overall Experience 
Clasificación:
5.0

Stephanie was terrific.

STEVEN S.  |  First Impressions 
Clasificación:
5.0

Prompt service and nice storage room

Lubna I.  |  First Impressions 
Clasificación:
3.0

Storage needs to be remodeled and upgraded.

Kevin I.  |  Overall Experience 
Clasificación:
5.0

The staff were extremely professional and courteous! Both the young man who helped look over the truck return and the young woman who helped us with the storage unit were outstanding! ¡Gracias!

Christine C.  |  First Impressions 
Clasificación:
5.0

Received our two uboxes just fine. Helped locate our uboxes for unloading, and then the next day for storage.

David G.  |  First Impressions 
Clasificación:
2.0

Customer service wasn’t very good and after 2 months I was charged an extra $5 on my bill without any notice

Jalessa S.  |  Overall Experience 
Clasificación:
3.0

I was trying to tell them I moved out but there was only one person working and couldn’t wait as I had movers waiting

Maggie B.  |  Overall Experience 
Clasificación:
5.0

The woman who was working last night (I am so mad I can't remember her name) was WONDERFUL! She was fast, helpful and had a huge smile! She is definitely an asset to your company!

Sarah P.  |  Overall Experience 
Clasificación:
4.0

Staff was friendly, respectful and helpful and quickly unhooked car trailer and was shown sample and actual storage unit that was in convenient spot and right size for was I had to store.

SHAWN D.  |  First Impressions 
Clasificación:
5.0

Great service! Thank you

Catherine S.  |  Overall Experience 
Clasificación:
5.0

Young Lady was very helpful and answered all of my questions

anatoliy l. | Reservación
Clasificación:
5.0

It was great experience and my goods were safe. They delivered as promissed and i would recommend to any one.

Ramakoti K.  |  Overall Experience 
Clasificación:
4.0

Accommodating staff.

Fiona E.  |  Overall Experience 
Clasificación:
5.0

Fast and efficient. Thank you.

Bill T. | Reservación
Clasificación:
4.0

The owner was friendly and helpful and he and his staff made my moving day much easier.

Ralph G.  |  Overall Experience 
Clasificación:
1.0

Uhaul is the worst moving company . They took my truck reservation a month ago, I spent a lot of time on the phone , pick up, drop off location.. 2 days before I get the truck, No TRUCK AVAILABLE!!

diane p. | Reservación
Clasificación:
5.0

Great experience!

rose m.  |  Overall Experience 
Clasificación:
5.0

Went above and beyond to make sure my rental needs were met.

Shaunice H.  |  Overall Experience 
Clasificación:
5.0

Staff in Norristown, PA location made everything easy and hassle free!

Cheryl K B. | Reservación
Clasificación:
5.0

If I had to do it again I will

donald h.  |  Overall Experience 
Clasificación:
5.0

Kelley (the facility manager) was outstanding, as was Frank, his colleague. They made my move-out simple and stress-free. Kelley could not have been more helpful or friendly, he deserves recognition!

Romanelli P.  |  Overall Experience 
Clasificación:
1.0

I had such a terrible experience that ended up costing me $300+ and HOURS of inconvenience!!! I still don't know if the entire situation has been settled because no one is responding to my inquiries.

Joel a.  |  Overall Experience 
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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    ¡Tenemos la mayor cobertura en América del Norte!

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    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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