The costumer service was very poorlee W.
Customer Reviews for U-Haul Moving & Storage of Norristown
Norristown, PA 19401
(& Airy St W Of Forrest)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Alexis G.
El cliente no dejó un comentario.Taneka C.
El cliente no dejó un comentario.Charles S.
Waiting an hour to get the truck I had reserved, being misgendered and deadnamed despite legal name change, and overall incompetence of the staff really made me dislike this location. I'll be using a different location for future rentals. Severely disappointed.Gwen M.
El cliente no dejó un comentario.Edwin O.
Quick and easy to useDavid H.
El cliente no dejó un comentario.Marlene B.
You are asking us to rate the locations but not *your* service: We reserved our U-Haul 2 months in advance. The night before we were set to pick up our U-Haul in Charlottesville VA, we received an email stating that our location was changed to 2 hours away from Charlottesville to a location in West Virginia, which would require a 4 hour round trip drive to pick it up on top of the 8 hour round trip drive back and forth the Charlottesville. This last minute change kept us on the phone for an hour. No one with any authority to resolve the matter was available. Tough luck was the response. We were left having to reserve a trailer instead of a 10' truck. Our drop off location was also changed at the last minute, which required a 90-minute round trip instead of the 10 minute away location we reserved. This service is very poor. With 2 months' notice, you should be able to confirm equipment and location at the time of booking without last minute changes and no one available with any authority to resolve the matter.Vincent S.
They need help. Only one person at the desk. She handled the customers the best she could and did a nice job.Michael A.
Would have been nice to park on the lot overnight. had to park on the street. not good .Gary F.
El cliente no dejó un comentario.Kurt K.
El cliente no dejó un comentario.Jeffrey W.
El cliente no dejó un comentario.SAMUEL K.
El cliente no dejó un comentario.Alesha A.
El cliente no dejó un comentario.Ralph K.
The inside of the store was extremely well organized and the general manager Mr. Hall was extremely knowledgeable, courteous and professional. I had an issue with my rental, I picked the wrong size trailer, he made everything right in about five minutes. He went above and beyond, the true meaning of customer service, I haven't experienced that in a while.James N.
The manager who waited on me was great. Good at his job.Dennis T.
El cliente no dejó un comentario.ANTHONY A.
El cliente no dejó un comentario.Ross E.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Trudy K.
El cliente no dejó un comentario.thomas B.
Everyone I dealt with was friendly and helpful.Norman C.
El cliente no dejó un comentario.Jamie B.
El cliente no dejó un comentario.Cheryl P.
After hours drop off website didn't function all the way through. Had to contact location manager to inform of return of equipment/truck.Alison S.
El cliente no dejó un comentario.Julia B.
El cliente no dejó un comentario.linan P.
El cliente no dejó un comentario.William E.
Both the local uhaul and national uhaul put me on hold for 40+ minutes. Local store definitely under staffed.James K.
Staff slow and having personal conversations while a long line of customers were waiting. 2 out of three Salespersons were wearing AirPods or earphones. The vehicle that I rented wreaked of cigarette smoke. The left turn signal on the vehicle was not working properly.Doug B.
El cliente no dejó un comentario.ANDREW S.
El cliente no dejó un comentario.Leanora O.
El cliente no dejó un comentario.Michael M.
Response time was slow. We ordered a dolly and it wasn't in the truck and we had to wait extra long to get it added. We checked in properly and they called over an hour later asking where our vehicle was.Thomas M.
We were unable to open Side door of cargo van. The alarm kept coming on to alert us that the back door was open when it wasn't. Desk clerk told us gas tank was a half full but it was under. We drove a total of 37.2 miles and when we filled up before return, we paid 36 but the gauge never moved beyond just under half full we stopped filling. So that would mean we were average 4.5 miles a gallon which I find unlikely. More is is that that gas gauge was broken and no matter how much we filled it, it woukd never rise more than slightly below half. I dissuaded this with the desk cler,k, Frank who seemed incapable of understanding what I was telling him. He did say that particular van halots of problems and had been found crashed on the side of the road somewhere. Very disappointing experienceRegina K.
Your employee couldn't have been more helpful and courteous. i have every intent to repeat this in the future.JAN M.
El cliente no dejó un comentario.Erika M.
El cliente no dejó un comentario.TERRY P.
Servicio al cliente de excelencia.vernetta R.
El cliente no dejó un comentario.Baiyina A.
Great experience. Definitely will use it again. GraciasMary R.
Hood was never latched and came undone while driving down the highway; Fluids were not checked;Ashley P.
Difficult moving around in the parking lot.JOhn M.
The online checkin was not seamless and the in store associates were not willing to help! Horrible experienceCATRESSE F.
El cliente no dejó un comentario.Kelly W.
El cliente no dejó un comentario.Shelly F.
I reserved a 26 ft. Truck for a one way move. I waited in line for 30 minutes to find out my truck hadn't been returned yet. I was forced to rent a truck that had to be returned there. I had to drive an empty truck 125 miles back to return, and pay gas and mileage. You can't count on U-HAUL any more!!! Soo unreliable. Staff was very nice and helpful though.MICHAEL K.
The whole experience was great from picking up to dropping off. Very friendly staff!Kimberly M.
El cliente no dejó un comentario.Jennie G.
El cliente no dejó un comentario.Alfred L.
The best customer service !Haiyi X.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.Jason F.
El cliente no dejó un comentario.David S.
Checking in was easy. Sales associate made sure trailer was operating correctly and safely hooked up. Drop off was fast and friendly. Would definitely rent from them again.Jeffrey W.
I am receiving fees for the use of the tolls. I specifically asked if there would be additional fees and was told there would not be.Deborah K.
It was very easy and clean happy overall thanks U-Haul!!Alimah A.
El cliente no dejó un comentario.Matthew T.
Very nice staff, would definitely come back!Paul W.
El cliente no dejó un comentario.Brian F.
El cliente no dejó un comentario.Jinok H.
Charged for gas and fuel fee even though filled up to where it needed to beJacob Y.
El cliente no dejó un comentario.Khosrow S.
El cliente no dejó un comentario.George C.
I understand that everywhere is short staffed, but the wait was RIDICULOUS!! It wasn't fair to us whom made reservations with a time slot to pick up our vehicles to have to WAIT while ppl that were getting propane tanks were served. Now I'm out of 30-45 minutes. But had I returned that vehicle late I would've been charged. You really should consider designating certain ppl for certain things. I'm sure I wasn't the only one that felt this way cause a good 4-5 of us was waiting in line.Nijeria T.
El cliente no dejó un comentario.Erin M.
El cliente no dejó un comentario.Shane W.
Power steering on truck not good. Charged fuel charge at checkout in error. On the receipt they noted I returned the truck with 1/8th of gas when I returned it with 1/4 of gas. Good thing is customer service took care of it.Erick H.
El cliente no dejó un comentario.MaryBeth R.
El cliente no dejó un comentario.Max H.
El cliente no dejó un comentario.niko J.
El cliente no dejó un comentario.Matthew T.
This was not the location I choose to drop my rental off at.Jason C.
customer Service is excellent and always very Helpful...very clean store Thumbs Up!!!faizah D.
El cliente no dejó un comentario.Amalynn S.
Everything was awesome except the waiting period for my refund to be added back to debit cardEbony L.
Old equipment Light broke off as leaving parking lot hopefully I won't be chargedMark M.
Labeling the trailers with the actual dimensions would be helpful. 4' x 7' utility trailer actually measures about 9â€ short of 4' wide (closer to 3 x7?) Waste of an hour of my time and a few bucks but I guess I should've asked for actual measurements.Kevin S.
El cliente no dejó un comentario.Ashley N.
El cliente no dejó un comentario.Rhea G.
Wiper blade broke. Team immediately responded which was appreciated but the wiper blades should be inspected before use.RICHARD H.
Perfect tyJohn T.
I rented 10' truck for a specific purpose, to move big / heavy items. I ordered an appliance dolly with my truck, several days before the move. When I went to pickup the truck, they had no appliance dolly. Making it impossible to complete the move I had planned. Unfortunately, I had an arrangement to purchase these large items, and had traveled to come pick them up. Needless to say it'll be hard to trust Uhual in the future. There are many logistics they goes into a move. You should have to worry about equipment that was previously ordered.BRYAN B.
El cliente no dejó un comentario.kathy M. | First Impressions
This location seemed very unorganized. We waited for assistance for over 10 minutes for a reservation we made online. Usually they'll check the gas mileage but no one did and The air tire pressure was lowNatasha R.
is good peopleAnayansi R.
Have used this facility a few times. Every employee I've interacted with has been fantastic.James O.
Made the reservation online. When I went to pick up truck, it wasn't there. Had to wait until staff figured out a solution. Not the first time this has happened at this location.Neil S.
Thank you for your help!!FranzJ R.
El cliente no dejó un comentario.ruben R.
El cliente no dejó un comentario.CHRIS P.
Always a good place to rent.Jeffrey L.
El cliente no dejó un comentario.Teona B.
El cliente no dejó un comentario.John C.
Awesome crew at this location. This team was very helpful and know how to manage operations efficiently and effectively. They were very friendly and helpful. You definitely want to use this place .... it's worth the trip if it's not located near you.John F.
I think everything was well done & organized by Staff great job by all. Thanks A lot will use you guys again. & Recommend to my Friends.Allen Y.
My service was extremely excellentWilliam L.
Notify customer beforehand, if able, when the specifically requested equipment is not available. It all worked out with a larger truck but was unplanned. Thanks.Karl S.
Staff went out of their way to accommodate my needs.CINDY C. | First Impressions
N/CGwen S. | First Impressions
El cliente no dejó un comentario.TRESAUN L. | Overall Experience
My lock was cut off, my storage unit was entered without my permission, and management did nothing to compensate me for my inconveniencesFARIHAH H. | Overall Experience
As to the first question, the facility was secure, butit could have been better lit. At times I had to use a flashlight in order too see well in the room. Other than that, everything was great.Walter C. | Overall Experience
The On-Line site gave me the colored important information about the unit number, the day to move-in BUT Didn't Mention I Needed To First Go To The Office And Get A Swipe Card Registered To Get Access!! That Part Wasn't CONVENIENT AT ALL!!Cherise C. | Online Move In
El cliente no dejó un comentario.jordon l. | Overall Experience
El cliente no dejó un comentario.Brent J. | Overall Experience
The cashier was very nice.Deandrea C. | Overall Experience
El cliente no dejó un comentario.William M. | Overall Experience
El cliente no dejó un comentario.Alicia M. | First Impressions
El cliente no dejó un comentario.ALIMAH A. | First Impressions
There is a mouse problem but the overall experience was a good one the gentleman Ariyah who manages the building is amazing and always accomadatingWarren L. | Overall Experience
Clean, Convenient, and Reasonable.Anand G. | Overall Experience
El cliente no dejó un comentario.Theodore W. | First Impressions
Staff was great, manager of facility checked in with us to make sure everything was OK, which I was really nice of him to do.Wendy D. | Overall Experience
Great place to store your personal belongings. ***** (5) StarsTHOMAS T. | First Impressions
Great job and nice experienceDurant K. | Overall Experience
Staff was very friendly and helpfuljuanita b. | First Impressions
This was the nastiest rat infested place I have ever seenJOHNNIE H. | Overall Experience
Manager at the Norristown, W. Main St. location is extremely helpful, professional and goes above and beyond to make your experience with U-haul the best possible. I highly recommend!Katie G. | First Impressions
Was skeptical about using UHaul but after signing up, was very much impressedAdrian W. | First Impressions
Extraordinario servicio al clienteclaire e. | First Impressions
El cliente no dejó un comentario.Donna C. | Overall Experience
Good One !theodore l. | Overall Experience
Rodent infestation, rodent feces all over our items, rodent damage (chewed through things) to items, lack of management concern. This place is the worst. Management doesn't care about the infestation and does not care about customers.Christa M. | Overall Experience
El cliente no dejó un comentario.Valarie S. | Online Move In
I like it so much I have taken out a second locker for my daughter who is moving here shortly.STEPHEN M. | First Impressions
Staff was helpful went to storage bin with me to show me how to work the door for access to the storage unit made sure I was satisfied with the unit check bout was just as good as the check inMonica J. | Overall Experience
Person who get kyes from hi racist he throw the in my faceKhalid B. | Overall Experience
After having my furniture stored there for extended period I was worried that there would be some kind of damage...closed in smells, pest etc. My furniture and boxed items came out the same way they went in. Damage, odor and pest free.Sharon A. | Overall Experience
We reserved a unit a month in advance and were told the day we were moving in that the unit we reserved doesn't exist, despite us calling the day prior to confirm. Then the unit was not the size we wanted but had no choice but to move in anyway. We asked for the price we reserved but were told that we would have to pay more. Then I look online and it's more than the price that was quoted to us for the unit we moved into. NOT HAPPYChrista M. | First Impressions
El cliente no dejó un comentario.Julie M. | Overall Experience
El cliente no dejó un comentario.Julie M. | Overall Experience
El cliente no dejó un comentario.Rachael K. | Overall Experience
Pest control needed in storage area. I saw a mouse around my boxes. Other than that, everything was so smooth. Staff are so helpful.Saldiray S. | Overall Experience
El cliente no dejó un comentario.Laura b. | Overall Experience
El cliente no dejó un comentario.KYENDAH G. | First Impressions
All good!! 😁Thomas T. | First Impressions
Glad to do business with Uhaul Storage.Thomas T. | Overall Experience
El cliente no dejó un comentario.Rose M. | Overall Experience
Everything was excellent, except for the toilet. Someone had put faeces on the toilet bowl by the toilet tank .Diane M. | First Impressions
No complaints, well runDavid G. | Overall Experience
Sign up process is slow. ain door of facility is broken. Move in process through one of the side doors, which was clearly not made to be a meaningful route of transport, took an eternity.Shua-Kym M. | First Impressions
Except for high storage rates nice facilitiesjoseph p. | Overall Experience
Stephanie was terrific.STEVEN S. | First Impressions
Prompt service and nice storage roomLubna I. | First Impressions
Storage needs to be remodeled and upgraded.Kevin I. | Overall Experience
The staff were extremely professional and courteous! Both the young man who helped look over the truck return and the young woman who helped us with the storage unit were outstanding! ¡Gracias!Christine C. | First Impressions
Received our two uboxes just fine. Helped locate our uboxes for unloading, and then the next day for storage.David G. | First Impressions
Customer service wasn’t very good and after 2 months I was charged an extra $5 on my bill without any noticeJalessa S. | Overall Experience
I was trying to tell them I moved out but there was only one person working and couldn’t wait as I had movers waitingMaggie B. | Overall Experience
The woman who was working last night (I am so mad I can't remember her name) was WONDERFUL! She was fast, helpful and had a huge smile! She is definitely an asset to your company!Sarah P. | Overall Experience
Staff was friendly, respectful and helpful and quickly unhooked car trailer and was shown sample and actual storage unit that was in convenient spot and right size for was I had to store.SHAWN D. | First Impressions
Great service! Thank youCatherine S. | Overall Experience
Young Lady was very helpful and answered all of my questionsanatoliy l. | Reservación
It was great experience and my goods were safe. They delivered as promissed and i would recommend to any one.Ramakoti K. | Overall Experience
Accommodating staff.Fiona E. | Overall Experience
Fast and efficient. Thank you.Bill T. | Reservación
The owner was friendly and helpful and he and his staff made my moving day much easier.Ralph G. | Overall Experience
Uhaul is the worst moving company . They took my truck reservation a month ago, I spent a lot of time on the phone , pick up, drop off location.. 2 days before I get the truck, No TRUCK AVAILABLE!!diane p. | Reservación
Great experience!rose m. | Overall Experience
Went above and beyond to make sure my rental needs were met.Shaunice H. | Overall Experience
Staff in Norristown, PA location made everything easy and hassle free!Cheryl K B. | Reservación
If I had to do it again I willdonald h. | Overall Experience
Kelley (the facility manager) was outstanding, as was Frank, his colleague. They made my move-out simple and stress-free. Kelley could not have been more helpful or friendly, he deserves recognition!Romanelli P. | Overall Experience
I had such a terrible experience that ended up costing me $300+ and HOURS of inconvenience!!! I still don't know if the entire situation has been settled because no one is responding to my inquiries.Joel a. | Overall Experience
Servicios adicionales en esta ubicación
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